Vodafone
Reviews and Complaints

I have cancelled two phone lines 1 in February 2011 and one in August 2011 however they are still charging me for the lines! I have contacted them numerous times. The bills were paid by direct debit and they continued to take the money, so they have grossly overcharged me. I cancelled the direct debit and they are still chasing me for outstanding monies of a line that doesn’t exist. I'm fed up of wasting my time talking to ###s at the call centre; I have asked to speak so supervisors etc... to be told they don't have any.. please! I'm getting so annoyed and frustrated and don't know what to do next any help you can shed on this problem would be gratefully received.

Good afternoon,

I am on aprogram that allows me to use video calls and text messages to all vodafone numbers on friday free of charge. (vodafone super)
during the last three weeks, I have been charged with all the sms and was unable to do video calls.
Had called the customer service each time and it was totally disappointing for the following reasons:
1. it takes so long time to answer the phone =, sometimes I was on hold for more than 10 min.
2. the line has been interrupted after they answer the phone more than three times, and I had to call again and again and hold again and again, before they answer on the fourth or fifth call.
3. they are claiming that there will be a call to measure your satisfaction from the customer services, I had never ever received such a call in the last 7 years. even when I called and informed about my complain and the line interrupted, no one was calling back to inform about the solutions, although theu have got all the details about the problem.
4. each time I had to call to get a refund back of the wrong charges, I had to wait for 24 hours and call them next day again to get my refund, ...while they suppose to register my complain and solve it whenever they could and no need to follow up with them again, it is their system not mine.
5. I have been addressing the same problem each week and each time they are saying that it has been solved and Ithere will not be wrong charges the next week as it has been already fixed and the next week I had to do the same issue again.
6. I called the last friday on 25 of nov at 21:30, they opened the line 4 times with out any reply and there was no reason to pay for these calls as long as no one answer, when I reported it to the customer service agent (Mohamed and Ahmed), they have said that someone will give you a call after 24 hrs, to apologize and get asolution for the problem, it passed more than 168 hrs and no one called or even emailed me.
7. this week again, I am having the same problem, I have been charged with all the SMS and I am unable to make free vidoe calls.

it is not amatter for the charges as it is very simple, however, the waste of time each week as it took more 20 to 30 min to get it done, plus the standards of services arenot the one should be expecting from Vodafone

you can get back to all the records of my phone calls to the customer services.

Tamer Taha
Mob: [protected]
Email: tamer.[protected]@yahoo.com
Egypt

Dear Jigish Modi,

Further to you're email date "Tuesday, November 15, 2011 5:55 PM" as mentioned below in the email that the request has been forwarded to the concerned department and the same will be processed in 2 working days & We assure you that you will receive a confirmation call for your above mentioned Vodafone mobile number.

- I would like to mention here that Vodafone has again failed to do so. I haven't received the confirmation call during these 2 working days as committed to me nor my issues are resolved yet.

We wish to inform you that we would be unable to reverse the Monthly rentals for your above mentioned Vodafone mobile number since they are correctly charged.

- Can you justify the above statement as to with respect to the plan and the usage comparing the usage with respect to mins in last 6 months (roughly around April 11 onwards till date i would suggest since when I am regularly facing issues with the network in the said location which is experienced for last 9 years)

LAST NOT THE LEAST CHANGE THIS LINE BELOW OR STICK TO IT...

Happy to help,

Regards
Sam
+[protected]

From: SAMEER PEDNEKAR
To: Nodal Mum (MUM-NE) ; "corporate.[protected]@vodafone.com" ; "Appellate.[protected]@vodafone.com" ; "[protected]@pacesetters.co.in" ; "[protected]@pacesetters.co.in"
Cc: SAMEER PEDNEKAR
Sent: Tuesday, November 15, 2011 7:04 PM
Subject: Re: Your Vodafone Bill is overdue

I received a call from some person (Could not understand his name due to voice breaking and no clear network I guess its the same person sending me this email) stating that the reversal is not possible since the maintenance work is going on.

Some doubts here:

Why Should i pay for network charges when I dont have network where I stay as well as where I work?
When Vodafone is saying I have usage can Vodafone also do a survey for what is the Plan and also compare the usage to the for last nine years since the complaint is logged with the recent 5 months usage. (Its has gone down due to network issues drastically which also should be a part of the process before deactivation of my services)
Since 9 years I have been listening to Vodafone that there is a Maintenance work going on some times there is a Network tower planning going on but till date there is no network where i Stay as well as where i work.
Why Vodafone not sent an engg to my residence yet since nine years to check the network issue which was committed on each call which was logged.
Why would vodafone ask a customer to do a survey for the entire area for network issue and provide the nos facing issues? If yes let vodafone pay for the time and money needed for it and I am happy to do it for vodafone.
What happens if after 2 working days the network issues remain same? Will Vodafone reverse the network charges?
Please note here in the calls made to me Vodafone executives have accepted that there is a network issue and have done multiple calls to speak to me on the same day please refer to the call logs from the dialer system as well as the voice call recordings.

Please note that I have always vouched to pay the usage charges what ever mins. I have used when i was in network area and asked for the reversal of the rentals as rentals are for the maintenance and the network which in my case is not happening since nine years.

Kindly give me in writing with an justifying reasons why there is no network for last nine years and till date and why should one who is suffering should not ask for reversal of the network charges.

Also please note that sending emails at the office closing time is not a professional attitude do send the emails in due time so that appropriate replies are read on time so that the time delaying tactics are used less to resolve the issues much faster.

Regards
Sam
+[protected]
From: Nodal Mum (MUM-NE)
To: "'[protected]@YAHOO.COM'"
Sent: Tuesday, November 15, 2011 5:55 PM
Subject: Your Vodafone Bill is overdue

Description: Description: Description: Description: Description: Description: Description: cid:image001.[protected]@01CB8582.116B2BB0
Dear Mr. Pednekar,

Thank you for your email dated 13/11/11, regarding Vodafone mobile number [protected].

Further to our conversation, we have forwarded the request for network related to the concerned department and the same will be processed in 2 working days. We assure you that you will receive a confirmation call for your above mentioned Vodafone mobile number.
We wish to inform you that we would be unable to reverse the Monthly rentals for your above mentioned Vodafone mobile number since they are correctly charged.
In case you need further assistance, please do call or email us. We‘ll do our best to help you.

Happy to help,

Jigish Modi
On behalf of Nodal Officer
Vodafone Care
Contact numbers
For Enquiries: 111 or +91-[protected]
For Complaints / Requests: 198 (toll free)
Fax number: +91-22-[protected]
E-mail: corporate.[protected]@vodafone.com
Website: www.vodafone.in

they are plans in Vodafone for prepaid users that says unlimited, and its superficial and its not transparent

My Prepaid Account Summary
Mobile number: 0449229...
Plan: Vodafone All-Time
Balance Value Expiry
Flexible Credit $90.00 18/01/2012
Data 1.00 GB 18/01/2012

My Account
An error has occurred.
Sorry for the inconvenience
- There has been a communication problem and your request has not been processed. Please try again later.

i wonder how ANZ bank online webpage runs always super fine, hwoever m getting all this erros
and i do not get 3G phone speed using google maps, at time its not safe to use in emergency. some thing like quickly checking tram timing, if Vodafone Internet is slow what they say its 3G its not always 3G ... however i am here to share experience, melburne public will awaken out of superficial words used like infinite, while they charge
i went for infinite 35$ plan its over
then i go for 50$ plan infinite
now i go for 90$ plan infinite
its unfair if some body takes advantage of public by hiding charges selling it giving name like word INFINITE and nnot making thing transparent, hiding the fact about the charges, its more like u make public blind or challenging first and once u do that u take advantage

Complaint against
Vodafone Essar Cellular Limited, Vodafone House, The Metropolitan, FP No 27, Survey No 21, Old Pune-Mumbai Highway, Wakdewadi, Shivaji Nagar, Pune - 411 003

1. I have opted the VODAFONE 3G data card service with number [protected] from the date 13-Apr-2011 with RS. 850 /3GB dataplan.
2. I am paying vodafone bill in time every month.
3. On 2nd-SEP-2011 at 8:10 PM I received SMS from Vodafone "Introducing Double benefit on VODAFONE 3G Datacard Plans : Rs 650 for 2GB, RS 850/6GB & RS 1250/10 GB"
4. So I called up Customer care of VODAFONE (toll free number 111) at 11:38 PM on 2nd-SEP-2011 and requested Customer care executive to change my data plan to RS 850/6GB, Customer care executive also confirmed that he has changed plan from RS 850/3GB to RS 850/6GB .
This call duration was last for 9 min & 18 Sec, During this call Customer care executive never mentioned about whether the plan is for New customer or OLD customer.
5. To cross verify new plan is activated or not I have called to customer care on next day i.e. 3-Sep-2011 at 5:04 PM, This time also customer care executive has confirmed that RS 850/6GB plan is activated.
6. After getting confirmation from customer care executive I have used data around 6.2 GB from 5th SEP 2011 to 4-OCT-2011.
On 6th OCT I received VODAFONE Bill of Rs. 7772.64 & I was shocked, when I checked the bill, New plan was not activated of RS 850/6GB & I was showing same old plan of RS. 850 /3GB, VODAFONE has charged
Rs. 6838 for additional 3GB,
7. I have called up customer care on 6th Oct-2011 & asked explanation of the Bill Rs. 7772.64, that time they said that your plan is never changed & you have to pay the bill,
Then I asked for "why my plan was not changed ?" Customer care executive was not able to give clarification about it so I have asked to transfer call to his SUPERVISOR,
I told to the SUPERVISOR about calls of 2nd &3rd Sep-2011 about plan changed. Also got the confirmation on 3rd SEP that the plan of Rs 850 /6GB is activated. So I used data upto 6 GB.
Supervisor told me that "your Plan was never changed" & " This plan was not for existing customer and it is for new Customer only"
8. This is purely case of cheating by not giving correct information to the customer & not changing my Data plan and force to pay bill of RS. 7772.64, I request to court to ask company to correct bill as per new data plan
9.This is a case economical harassment, by company and Vodafone Company should get punished accordingly.

Also all the conversation made on 2nd & 3rd Sep as well as 6th Oct with customer care are recorded by the company, Please ask the Vodafone company to provide these recorded calls for justice.
Kindly request to make JUSTICE with me.

V-2/11/26
Date : 11.10.2011

Dear Madam,

Please accept my regards.
With reference to my earlier letter ref V-2/11/23 dt. 10.10.2011& no. V-2/11/17 dt. 30.09.2011 addressed to vodafone few problems have been aggregated further in last few days needs immediate action to keep normal functioning of mobiles.

We are facing following problems due to poor connectivity of Vodafone which please be attended on propriety basis;

1. The coverage of vodafone mobile in our office premises is reduced to ZERO level. We are now totally cut off from the rest of world and could not connect from our mobile. Since last one week the service of Vodafone in our premises gradually gone down. We are continuously communicating our problems through E- mails which were not yet attended and no response so far received. Our office area which was covered with sound signals now suddenly gone out of service. The affected mobile nos are:

[protected] – Mr. V D Manjra { Not working in Factory Area }
[protected] – Mr. R G Gonte { Not working in Factory Area }
[protected] – Mr. B K Sharma { normal services are not available }
[protected] – Mr. S B Wani { Not working in office Area }
[protected] – Mr. S R Prabhune { normal services are not available }
[protected] – Ms. Lata Sunil { receiving full signals but not working }
[protected] – Mr. B N Sharma { completely Dead}
[protected] – Mr. H P Birla { No signals }

2. We are having 41 vodafone mobile connections. Every user has different experience. 20 connections were migrated from Idea Cellular Ltd. Prior to Migrations we subscribed for 21-22 connections having good coverage and services as well. Since last 4-5 days barring few users people are complaining for poor services and poor connectivity like frequent disconnections, disappearance of incoming or outgoing facilities, undesired SMS.

3. The detailed list of users are appended below for vodafone for their convenience to contact them to diagnose individual user’s operational problems.

[protected] [protected] [protected] [protected] [protected]
[protected] [protected] [protected] [protected] [protected]
[protected] [protected] [protected] [protected] [protected]
[protected] [protected] [protected] [protected] [protected]
[protected] [protected] [protected] [protected] [protected]
[protected] [protected] [protected] [protected] [protected]
[protected] [protected] [protected] [protected] [protected]
[protected] [protected] [protected] [protected] [protected]
[protected]

Thanks,

For Pudumjee Pulp & Paper Mills Ltd.

A K CHATURVEDI
Auth. Signatory
[protected]@pune.pudumjee.com

Do anybody reviews this complaint? Sorry I am new to here and don't know the benefit of using this.
What I realised, there are monkeys working on vodafone. I am using a prepaid service. I want to check my balance. But already I did so many hardwork to know...
I called 140, 141 - IVR System of vodafone. But what id says in the IVR even God can't understand. The voice is so rough and hard. the voice of radio in 18th century where there is no radio tower would have been more clear than this.

Now the next option *141#, *141*# all I tried... But it shows some error messages... Irritated using vodafone...

The roaming charges on my vodafone prepaid number [protected] are charged as per minute. I had recharged the roaming coupon of rs.39 on 3rd august, 2011. As per the roaming coupon, the charges would be levied as per second call. But as on 4th, 11th, 21th and 22th august.2011, I had been charged rs.200 approx as per minute. The complaint no. Is [protected] as on 21th august, 2011. No action is taken by the vodafone company. Please take some action and kindly waive off these unnecessary charges.

I have been a customer with Vodacom for many years and have a couple of contracts with them. 3 Cell phone contracts and a data and Laptop contract. I pay about R2200 to R2800 per month for these contracts.. In the beginning of August last year I had a problem with my USB K3715 Stick and took it to their customer care centre. I was told to book it in as they have to send it in to have it checked out. The net day I received a sms from them stating that there is a charge of R1022 for the stick as it was deemed negligence from my side. I contacted them and they told me that due to one of the housing pins that where loose I had to pay to have it repaired. I do not understand what the housing pin had to do with the unit being completely dead. When querying this I was told that it is their policy. Any person in should have been able to see that it was just a housing pin that came loose. I was then offered a USB K4505 z for an amount of R1139 as it had a faster download speed. I took the offer as I need the unit to do my business.
Then the problem started all over again due to the new unit switching itself on and off while I was on the net. Again I went to Vodacom 3G store in Tygervalley to report the problem and was told that Vodacom knows about the issue and they are working on it to fix the problem. I then again accepted their word for it. The problem persisted and yet again I went back and they then took the item in to check and gave me a loan unit which did not give me any problems. This was a K3765. Week or so later I was told to come in and was issued with a brand new unit. Two days later the same problem started all over . Unit kept switching itself off. I went to the 3G store in Tygervalley again and was told to book the unit in again. This time I had to Pay R999 for the loan unit as they had changed their policy. The unit was sent in and the loan unit I was given worked perfectly – Again it was a different model. I was then called a week or so later and told to collect my unit as they had loaded new software on it. When I came there I was told I had to wait as they did not have the R999 to refund me for the loan unit. Had to wait 3 hours for them to collect the money for me from cash customers.
Still I had the same problem and contacted their customer service centre and was told all they can now do is a 48 hours unit exchange for a different model that was also less expensive. When I asked if I would be refunded the difference I was told no as it was not policy.
3 Weeks ago I went to the Customer Care centre in Tygervalley to do the exchange and was told they could not as the little red plastic slider on the side of the unit had come off and was gone. Yet again I asked what has the slider got to do with the working of the unit and was told that is policy. The slider is attached to the unit with glue on a base of about 3mm.
It seems that Vodacom is putting inferior products out to customers and if it doesn’t work are throwing the policy at the customers if there are problems.

Hi,
I wanted to convert my postpaid Vodafone number [protected] to pre-paid.
I went to Vodafone store in Noida 18 and meet the executive. She asked why I want to convert my number to pre-paid, I told her because of high monthly bill. At that I was having Talk249 Bumper Plan. She suggested me that I can take 149 plans that will be beneficial for me also she promised me a discount of 200 rupees in my bill and 300 std free minutes for two months.
Then I asked her if I switch to this plan right now will i get the entire discount ([protected]@50p Rental INR 49 and 100 National [protected]@29) to next bill, she said yes. She confirmed it three times.
Then I asked her to convert my plan to 149 Value plan. And my plan was changed to 149 Value next day.
But when I got the bill then discount was only for some day’s not full discount.
Std call [protected]@1 =1609.00 And I have a tariff of [protected]@50 paisa then in this way discount should be around 800 rupees but I get only 125.67.
Even they charged me 49 for [protected]@50p Rental INR 49 tariff.
Also I didn’t get any discount for sms even I was charged 29 rupees for sms.
They are charging tariff charge for whole month and giving discount for only 9 days.

I am very much upset with the behavior. After calling customer care again and again they are putting me on hold for long time. They are responding at all.
I don’t know why I was made fool. She should have clearly told me that I will not get ant discount if I change my plan in between billing cycle. But she misguided me.

I have taken a new Sim card for Vodafone connection of number [protected] at Meerut on 20-06-2011 and subsequently submitted my address proof to the Vodafone retail outlet. A week later I got a call from customer care regarding submission of address proof to revive my connectivity. Promptly I rushed to the retail owner regarding the issue. He told me that he'll send it definitely. After 3-4 days incoming call to my no is barred. Finally I go to the head office at meerut (opposite College) and subsequently submit my address proof and photo on 08-07-11, and the Vodafone executive told me that my sim will start functioning within 24-48 hr. But till date, the problem remains same. Such type of poor unresponsive absurd service from Vodafone cann't expect. I'll not take any service from vodafone and also use BAD WORD OF MOUTH to my friends and family to abstain from VODAFONE service.

I opted to change network providers from Vodafone (spain) to Movistar because of excessive charges and poor service, this was supposed to be a simple change over allowing me to keep my original contact number as clients, friends and family all have this number only to contact me. My SIM card has been disabled as from 10th of july and i'm informed i will have no services until the 13th of july, this is simply not good enough. I have tried countless times both today and last night to contact Vodafone es customer service to no avail. Please help me as i am at the end of my tether and need my phone both for business and family.

Yours Respectfully

Edward P Grimes

Performance details of vodafone

Date — 11.06.11 — purchase of vodafone mobile broadband usb stick [paid rs.[protected]+25+10+98)] — mob no — [protected] from tollygunge store (marlin building).
Date — 12.06.11 — no internet connectivity — whole day communicated with voda care — reason — at 6-30pm came to know that rs.98 recharge not done — its a fraud case.
Date — 13.06.11, 14.06.11 & 15.06.11 — several communication with vodafone nodal office.
Date — 15.06.11 — on request from nodal office I had recharged rs 10 (as balance came down due to that fraud case)
Date — 16.06.11 — one serv person from vodafone (subir panda) came & started the net by installing a software with a cd.
Date — 18.06.11 — I started using the net at about 8pm for 30mins (apprx), again the connectivity went off. — communicated to customer care (duration more than 1hr)
Date — 20.06.11 — one serv person from vodafone (zakir hossain) came & restarted the system again. he committed that within 2 days I can able to see the net usage details but failed.
Date — 20.06.11 — as mentioned in your trail mail that you people unable to contact me on 20.06.11 as my mob no [protected] was unavailable — this is a false statement showing negligence of work.
Date — 01.07.11 — again I tried & failed to connect the internet.
Date — 04.07.11 — till date no action taken from vodafone, net connection is still inactive.

Nine months ago I purchased a subsidised Iphone 4 from Vodafone on an 18 month contract. I have no problems with the contract, pay my bill every month and intend to continue my contract. I am going on hoiliday shortly and want to use my Iphone abroad as it has all my diaries, apps etc. on it but I don't want to use my Irish number or pay Vodafone's high charges. I can buy a sim in any country and avail of local calls and rates far cheaper than Vodafone. On my returnm I will revert back to my Irish number.
But Vodafone will not give me the necessary code to unlock my phone. They cite I am still under contract for nine more months and until then I can't unlock my phone. Is there anything I can do to get my phone unlocked by them? (I don't want to jailbreak the Iphone).
Thanks

Very Very poor customer service. Long queue and customers waiting staff enjoying among themselves and nobody to look after customer. There was one customer service representative named KEVIN was very rude to the customer when asked politely for help. Don't feel like walking in that store. Very bad experience.

Respected Sir,
I have a SIM of Pre-Paid Connection and a regular customer of VODAPHONE
From last five years .but last Friday night Rs 400/- deduct from my prepaid balance. And I am regularly touch (From Saturday morning 04/06/2011) with the customer care officer and near
Franchise (Mini Store) to find out the causes of amount deduction but no Responsible answer found from the customer care side and near VODAPHONE FRANCISE Shashi Garden Mayur Vihar Ph-1 Delhi-91.The In charge of VODAPHONE Mr. Aadil who is a very Irresponsible person and his office timing is starting from 11:30 AM and not giving a proper reply (Data not Find) from last Saturday. And the other person who is sitting there for bill submitting says you can launch our complaint and can change your service Provider.

And at last I call (Dial) 100 No Delhi Police for these behaviors. Then Mr. Aadil (In charge of Mini Store) come to the office and find out the causes of Balance Reduction frequently.

Customer care Call Detail from last Sat (04/06/2011)

S. No Date Time of Calling Executive Name Causes of Amount Deduction
1 04/06/2011 1:30 P.M Ankit Data Not Found
2 05/06/2011 11:50 A.M Not Remember Data Not Found
3 06/06/2011 10:12 P.M Poonam Due to SMS
4 06/06/2011 10:35 P.M Mohit Due to Internet
5 06/06/2011 10:49 P.M Silpa Due to fake call
6 07/06/2011 09:47 A.M Jasvinder Due to STD call

Every executive giving a Different reply that’s the service of your customer care executive.
MINI Store (Vodaphone) Shashi Garden Mayur Vihar PH-1 Detail from last Sat (04/06/2011)

S. No Date Time of Calling Executive Name Causes of Amount Deduction
1 04/06/2011 1:30 P.M Mr. Aadil Data Not Found
2 04/06/2011 3:30 P.M Mr.Aadil Data Not Found
3 05/06/2011 10:12 P.M Concerned Person Not Exist only you can bill submitted
?
4 06/06/2011 11:15 P.M Mr Aadil On Leave only you can bill submitted ?
5 07/06/2011 11:15 P.M Mr. Aadil Not exist in office Other official who is sitting near says you can launch complaint and also can change your service Provider and Miss behavior with us.

At last at 11:33 AM I call (Dial) 100 No Delhi Police for these behaviors. Then Mr. Aadil come and resolves my problem frequently. I am a service class person who can’t come daily at your office

After all that I am not satisfy from your services and also with your concerned officials. Basically yours officials are unable to resolve the problem, Mr. Aadil Resolve my problem with the Pressure of Delhi Police.

And finally I want to change my service provider and also launch complaint in Consumer Cell for Harassments.

Thanks & Regards
Ritu Raj Sharma
Mob No-[protected]

I have a prepaid connection of vodafone. The service since the date I have purchased the connection is pathetic. Iwas bombrded with their offers and also kept getting SMS from ICICI bank regarding credit card payment. It seems the number was with somebody else and then was sold again. The balance of my account has now become negative of Rs. 862.00, which very weird since the services stop the moment you cross a certain balnce. I am not able to access my number any longer.The customer care is too laborious to contact with too many OVRS optionsand too slow to repond. Emails take two days to be answered and am stil waiting for reply. Extremely pathetic service. I am not giving my number as yet.

Mrs Parmodh Chawla

Its been more than 20 days since I had complaint to vodafone against its Legal Team for harassing me to recover money even though I have made the Full Payment Rs 7500 but still no response from Vodafone on the complaints made to them.

They will not take any action against their Legal Team for harassing and threatening customer to do the payment. They will only keep sending notes saying we regret the inconvenience caused to the customer but never take action and tell the customer that we have taken such an action.

They are scared to promise that they will not adopt such threatening tactics in future. This shows that they purposely do such things and proves that all their talk of Good Customer Service is nothing but a farce. They openly flout the Code of Conduct laid down by the government for telecom companies.

Corporates like Vodafone are not scared to flout the rules in India as they think they have the money and muscle to taken on any case in the court and therefore they continue to follow the ill - practices in their organization.

Its a shame that common people like us cannot stand up and fight because we do no have strong implementation of consumer protection laws.

Companies like Vodafone will continue to harass the customers in India. This shows their High Handed attitude and arrogant behavior.

Instead of taking action, they keep sending false demand of more money from the customers. This is ridiculous!

vodafone - A pain now.

such troublesome network, foolish and non cordinating plans and illitrate customer care executives.

Such poor network they have these days. after dialing 10 times, the number gets connected and gets disconnected abruptly by itself. After finishing your part of conversation you realise the call was disconnected for long and you are just talking to yourself. I had to face many embarassing moments while talking to my bosses and clients.

Plans are so non cordinating to the service. I have two numbers, both are being used by myself only. I have hightest rental calling plans along with free unlimited sms (local and national) and 2gb internet usage plan. I pay around 4000 bucks every month to this good for nothing company, but these idiotic people, they barr my outgoing calls every second day by saying your unbilled amount has exceeded your credit limit. these fools don't really realise that if person is having such high usage, free sms and free internet plan upto 2 gb, why are the considering the unbilled amount. why should i pay in advance everytime. Do anyone has that spare money to throw in advance even after clearing bills of 4000. I alone pay them equal to thier 8 customers but system people hardly bother about the same.

Customer care executives : pain to talk to these illitrate punjabi speaking, lazy, dumb, with almost zero knowledge of IT, english, hindi and their own compay systems, don't even bother to care whether customer is requesting or yelling or whatever.

They themselves say company is in loss these days in India, i feel if this service model is going to be continued, it will soon be bankrupt and roll its bags from India.

India is very different market now. If these people are not able to retain educated loyal customers, then many other options are available in the market these days and thanks to number protability now, no one will spend money and bring the pain home.

A big bye from my side. Good for nothing service. worst experience ever with any network.c

Respected Sir,
vodafone deduct money Rs.30 from my account mobile number [protected], without my permission on account of astrology application which i have not requested .
kindly return my money within 2 days.