Vodafone
Reviews and Complaints

dear sir/mam

my mobile no is +[protected] . i am unable to deactivate my caller tune. i have requested many time to your customer care excutives but there is no response from there side. please help me and deactivate my caller tune

regards
meenu attri
[protected]

despite the warnings from my friends and colleagues i signed up to Smartone-Vodafone, BIG MISTAKE!

They rushed me into signing contract for 18 monhts for a mobile plan, they were so insistant that i sign up that they didnt even ask me for my ID card and said i can simply fax it to them. usually port in number takes about 3 days to transfer and i had signed up on friday so i was told that my number will be ported from China Mobile to Smartone on monday, IT DIDNT!

so i called them and they said that i havent yet supplied the ID copy to them. so i told the customer service hotline officer that the shop staff had told me that they would port in the number without the ID copy. this was just a minor delay which is acceptable so i let it go.

second when i logged on to the mobile TV service i realized that it was of very inferior quality and the demo which was given, was of the HD quality. FALSE ADVERTISING!

as you all know that telemarketing is a nuisance and some how a finance company is bent on trying to get me to borrow from them! they even call me after midnight despite me tell them in very clearly that i dont want anythng from them. so i went to Smartone and told them i wanted to chage the number i and my family wouldnt be disturbed, they said that i would have to cancel the old contract and signup again and pay up the remaining months contract amount and penalty!,

number change usually cost almost like HKD100-200 with othe telecom companies but smartone is a trying to extort customers and the CS staff keeps rubbing the dam contract my face and saying that i should have read the contract!,

i am not going to pursue this any long but i would really like to warn everyone about signing up to smartone vodafone hong kong.

PLEASE BEWARE OF SMARTONE-VODAFONE HONG KONG!

I am an existing customer of Vodapahone with post paid plan of 444. My number is [protected]. I was contacted by one MR Raj Chopra of Bigtel IT Solutions, B-103, Okhla Industrial Area, Phase-1, New Delhi-110020, about 15 days back and informed about a much economical 199 plan which was based on one paisa per second call rate. Mr Chopra told me that I will be provided with a master sim card but my old number will remain active on the new plan. I consented for the scheme and next day a representative of Bigtel came took an ID proof document and Rs 250 and gave me a sim card and a reciept for the money.

The next day I was contacted by the activation service and given a new number ([protected]) for confirming activation. On clearing from them they informed me that this was a separate connection altogether and if i wanted to keep my old number I will have to pay bills for both the number. I informed them that what Mr Chopra told me that my old number will get converted to the new plan and I do not want double connections. I did not get my phone activated

The next day I contacted Mr Chopra on a private mobile number that he had given to me ([protected]) who told me that I should tell the activation service that i agree to the two numbers and later Mr chopra will get the old number converted on the new plan. Smelling foul I told Mr Chopra that i do not agree to telling lies on which he became extremely rude.

I would like action atken against such errant companies hired by Vodaphone whi in their zeal to sell products are making a fool of customers and duping us. I would also like my money back on the plan.

Regards
Colonel S Mukherjee

Hello! I am Anurag Goel and just mailing you for your information that i have been using Vodafone Post paid connection (+91-[protected]) since last 2 years. Now i am not in a position to use and hence i want it to be converted into Prepaid. i have visited Vodafone Store 5-6 times. Everytime they keep their procedure. Now Ms. Vandana from Vodafone Store-Navyug Market Ghaziabad told me that " You are using ello 299 pay per second plan and your number will be converted to prepaid after your billing cycle as we dont have data of per second call and request you to come on 12th January 2017". My Billing Cycle is 10th of every month . I want to know that when i will go on 12th athen again she can put the same question that 2 days have been passed and we dont have any data of per second call. what should i do in this case.

I will be highly glad to know your response well in time

Regards

Respected Sir, i received a sms "you have been award the sum of 700, 000 GBP INT'
shell Mobile Draw 2010 lottery to claim your price send your name and age to Mr.Mandeep singh:mandeepsidhu88.com" please inform me how to get this price. My E-mail address is mandeepsidhu88.com, mobile no. is [protected] (Bathinda, punjab). My name is Mandeep singh and my age is 22 years.

My name is anand, I have 2 vodafone connection in haryana, from yesterday my both no. Are disconnected. When I contact customer care they told me that my both no. Are disconnected due to somebody call them and inform that my both no. Have been lost, please disconnect these numbers as soon as possible and the customer care executive disconnect my both numbers without any written information and without confermation that the person who gave these information to them is the person to whome those numbers were issued. When I asked that executive the detail of that person who call the customer care for disconnect my number the executive advice me that first of all I have to inform in police station and take the copy of fir and deposit that copy in vodafone customer care centr then I asked that execute that do u take the copy of fir at the time of disconnecting my no. He relpy that there is no provision of fir at the time of disconnecting number and if I want to start that numers I have to give my id proof again. I ask that executive if I have the detail of chief minister mobile no. Can I stop that no. Only by giving the detail on telephone on this answer he reply that it can't possible, if it cant possible then whymy number are disconneted only on telephonic conversation...?

I hope that my problem will be solved as soon as possible...

If any vodafone excutive found this complaint plz contact me on my e - mail id
Anandchauhan24 @gmail.com, rediffmail.com
Mob. No. [protected]

Hi
this is shaik irfan basha iam living in a. p state and kadapa dist, I will rechage my mobile through online with the help of sbi netbanking of rs.30/- to this number [protected]. so iam not received any type of message regarding to the recharge and amount will be debited from my account this is my reference no. msbi9126578439ig14828309 transfer to [protected].

so, I kindly request you to don't use of online recharges from vodafone online recharging some times it will not working properly.

thanking you,

shaik irfan basha
cell no. [protected].

Hi Iam rakesh kumar, I am very frustrated with the Kind of reply from Mr. Kailash Yadav, Branch incharge, Soham complex, gurudwara road, Jamnagar, Gujarat.Actually i was employee with tata-aig and i have to take vodafone cug plan for reimbursement account.so i have contacted aperson who is handling tata cug plan at surat.But he tell me that u are getting one card free with cug A450 plan, so i taken that card, but after three month i did not get my plan converted to cugA450 plan and my billing for second card([protected]) started.I refuse to pay because my real purpose to covert my plan not solved.They started sending me court notice.They already send me Prelitigation No:691.I talk to the person Kailash Yadav, Branch Incharge but the response from his side was very bad.How can company like vodafone employee person like Kailash Yadav as a branch in-charge, who doesnt know how to behave with customer.My A/C NO is 1.[protected] and the number for which I am complaining is [protected].Please help me in this matter.

Rakesh kumar
Jamnagar
[protected]

Dear Mr. Read,

Its quite ironical that your last name should be 'Read' and i do hope that you will take time out to read this mail and I do fervently hope that this mail is not read by those wonderful people called Executive Assistants who will then write a very mechanical mail about how delighted they are that I chose to get in touch with you and that someone would contact me shortly. I also hope that with this mail I am addressing the right Mr. Read who currently holds the role of CEO- Asia Pacific and Middle East.

I am, as you would have guessed by the subject line as well as the opening lines, a brand new aggrieved customer of Vodafone from that wonderful country called India. My number for your ready reference is +91 [protected]. I subscribed to Vodafone services on 7th December 2009. I walked in to a Vodafone store in a city called Vashi not very far from Mumbai. I told the wonderful employees of Vodafone there that I was looking for a blackberry plan and that i would need ISD services as well. I was promised the moon and more while the plan was being sold to me including the activation of ISD services and what was being called an unlimited plan for 6 months ( Too much details I am sure for someone who has a 30000 feet overview but bear with me)

So I go back home after having completed requisite formalities secure in a misplaced belief that everything was allright with the world and Vodafone. my services were activated late in the evening and I thought that was a good sign. Clearly I was hasty in thinking that way. A day after the services were activated I decided to check if the ISD services were activated. It was not. I thought that it was allright since most services would get activated post the completion of a wonderful process called verification. By Thursday i hoped that things would change and that all services would be activated. However it was not. being the dutiful sheep I decided to call the customer care which turned out be a completely ineffective IVR the first time around. After fumbling a couple of times I figured out that the way to get to a human being on the other side of the line was to lodge a complaint and hence I decided to do the same.

So I call up to complain about the fact that ISD services were not activated and I managed to get through to one of your 'customer service representative' who then informed me that the verification had still not happened and this is three days after i have taken the connection. I then decide to wait for the ISD to be activated. In the meantime unknown to me bigger forces which you euphemistically call 'credit control' were at work. So here I am, a customer who by Indian standards has subscribed to a premium service (The Blackberry connection, Mr Read, is not a trifle) and who has committed to pay a substantial amount to you in good faith in return for what I assumed would be decent service. Imagine my surprise Mr Read when I receive an SMS informing me that my interim credit limit is 500 INR. This is despite the fact that my monthly rental alone would work out to more than that amount. In a few minutes I also receive another SMS that lets me know that since I have crossed my credit limit, my outgoing services were barred. This, Mr Read, means that I cant make calls or use SMS service or use the GPRS ( the funny thing is GPRS is supposed to be unlimited). Hence I was left with a phone that served little purpose apart from looking good in my hands.

I call up the customer service again and I am told that I can increase my credit limit by sending an SMS. This turns out to be blatantly misleading and false information as no such service is available through SMS to customer care as I discover later. This Mr Read is four days after I have activated my connection. In short I am left with no means of communication courtesy Vodafone. So the next day I head to the nearest Vodafone Store in Powai all charged up and speak to your representatives there who tell me they cannot do anything to help me and give me one piece of misleading information after the other which I point out because unfortunately ( for Vodafone) I am reasonably intelligent and understand the language well. Finally on the verge of losing my patience, my breakfast and also any control whatsoever of my blood pressure, I demand to speak to the Manager. The Manager or someone claiming to be the manager ( Goes by the name of Azimuddin in case you would be interested in knowing) comes and tries to placate me. One of the things he promises me is that he will look in my issue personally and resolve it. He tells me that he will call me back later in the day with the response to my complaint or he will try and resolve it latest in a day. In the meantime he advises me to make an interim payment to reactivate the service.

I had received an SMS for a payment of 1307 INR to be made and when the gentleman checks the system he tells me that I have to make a payment of 1504 INR. This surprises me because since services were disconnected and nothing could be done, I could not even with my stellar intelligence figure out how an additional 150 INR gets added in the space of a day. I let it pass and pay the amount. Today, Mr. Read, is Monday and I am yet to hear from this gentleman called Azimuddin.

If you expect my interesting story to end here then you are sadly mistaken for there is more!

So, Mr Read, as you no doubt would have figured out today is Monday nothing of note has happened vis a vis the deficiencies in service. Since there was no news of the ISD service being activated, In all frustration I go and buy a prepaid global calling card. I try to use it to discover promptly that ISD service should be activated on my phone. So I call up customer service again and this time a wonderful lady gets on the line. Mind you this is late in the evening at the end of a stressful day and I was not feeling so charitable and I was quite unhappy. The lady who after listening to my complaint tells me that I need to pay a deposit to activate the services. This time I am sure you will understand if I lose my temper hence the lady in question decides to cut the call. I am sure you realize by now I was not in a mood to accept this. Hence I call again and demand to speak to a manager. After a long wait a floor supervisor comes on the line. I do tell him that he would be incapable of resolving or telling me anything of import and demand to speak to the manager. I was told after another short wait that the Managers were in a meeting about improving customer service and therefore would not be able to speak to me. Hence after giving an earful to the man I tell him the issues and he tells me that the ISD services would be activated in two hours. So what should be done automatically was never done. The funny thing Mr Read is that by the time i disconnected the call the SMS informing me of the activation of ISD services was already sent to me.

Now comes the icing on the cake. I then decide to use the world calling card and activate it now that ISD has apparently been activated. well it would come as no surprise that the calling card doesnt work and there is a discrepancy since the activation system asks for a 12 digit code while the card which i have brought is 14 digits. Hence I have spend another 110 INR for a service that is completely useless.

Therefore Mr Read I am sure by now if you are still with me will be feeling terribly proud of the organisation that you lead. If the levels of service that you provide to someone who subscribes to a premium service is so appalling, I shudder to think how it must be for other customers. Perhaps the dog in your advertisements tom-tomming your customer service is symbolic of how you view your customers. In short other than increasing the street value of a breed of a dog, there is precious little that you have achieved when it comes to customer service. I wonder if it would have been more beneficial for you to have spent the money on actually doing something to improve the customer service.

Mr Read, do not view my complaint less than favorably. think of this as honest feedback and then explore what it means to actually help a customer. As for me, Mr. Read, dont worry about me. I plan to disconnect the services at the earliest and find some other appalling service provider who perhaps is a little more honest about the fact that they care two hoots about the customer- someone like Reliance.

Happy to help Mr Read?

Regards

Pradip Nair

I, Jai Prakash Kain requested for conversion from postpaid to prepaid services on my mobile number +[protected] on 18-11-2009, and the request number [protected] dated 18-11-09 was provided by Mr Raveesh a customer care employee of vodafone to this request. I have contacted customer care for five times till 13-12-09, but no action taken on my request.

This is to inform you that I'm really getting irritated from your customer support because no one take care of customer problem seriously and misbehave with customers.

My phone number is -->[protected]

My name is---->Rajinder Kumar

The problem is that vodaphone has deducted two times 30 rupees for the services of MIS and Voice over Phone Service, Although i've not request for any of the service.

And I've also complaint about that service, one time they give me request number that is-->[protected] for MIS service.

and i've also complaint about another service that i don't want that service voice over chat, I was put the complaint on 30th, on that day vodaphone server was down and thats why they didn't give any request number but they said that i've forward your number to my senior, But when i confirming on 1st they said it you will return back your money with in 24 hours, but when yesterday i try to confirm, your customer support executive talk with me rudely and said I'm not eductated and even when i call again no one pick my phone and when one executive receive they put my call on hold. on the whole day I'm suffering from vodaphone customer support. Also from my phone I'm not connected to Customer Support when press "9"
You can check with customer support.

Now I'm getting frustrated from vodaphone service and put you the email.
Thanks

Vodafone offers there all services in all states of India in respective local language except Marathi. Even after repeated requests to the customer cell of the company they deny to install the software of Marathi, which is official local language of Maharashtra. This discrimination was brought to the notice of TRAI, they have not even acknowledged the complaint. Is this justice? is it according to constitution?

Hi,

I am a pre-paid customer of Vodafone.

I would like to highlight this issue with you.I have requested to put my number in DND list and I got confirmtion through mail that it has been activated.But still after two months of its activation I am getting all the promotional marketing calls and sms.Can you please look into this matter as your customer service executives are very rude, they do not talk to pre-paid customers properly.And after talking to the I also do not receive the message, which I supposed to receive after taking to any customer care executive.There is one more issue that Vodafone is diducting Rs 30 monthly from my account without my consent.I will request you to please look into this matter very seriously.

I hope for your reply very soon, else I need to re-think to continue my service with Vodafonbe or not.

Regards,
Shashi

Vodafone advertises £18 for unlimited broadband use for businesses. Whilst taking out an 18 month contract I was told one can monitor usage as well as upgrade anytime. A few days after taking out the contract I decided to upgrade from £12.77 per month to their £18 package. Guess what? Vodafone dealer said it was no problem but I need to go through their customer services. Customer services quoted £25.00 for 5GB and refuse to let me upgrade to the package that I have opted for. They have now billed me for £75.oo since I have exceed the limit of 3GB. I refuse to pay as their entire agreement is contradictory.
This message is to advise everyone. DO NOT PURCHASE VODAFONE AGREEMENTS. They are UNETHICAL. This will be on UK BBC WATCHDOG - AT LEAST I HOPE unless VODAFONE
CONTACTS ME IMMEDIATELY.

A month ago a lady from vodafone rang me asking if i would like to take out a mobile phone contract i was at first reluctant because i hardly call anyone or text she then mentioned the internet to which i replied the only thing i would use online is facebook she told me she could give me a great deal of 600 minutes unlimited texts and free internet all at the great price of £15.00 a month, i rang vodafone up yesterday because i have not yet received a bill or any conformation, to which i was told by one advisor that my tariff was £21.00 a month with no internet i was shocked and after saying that is not what i agreed he then put me through to 3 different departments and i was then told that my bill would be £15.00 a month but no free internet . i did not agree to this and feel really upset and lied to, i was then told it was a third party who had sold me the contract . and nothing could be done to help me

There is no point in me having a mobile if i don't get the internet and i cannot afford to go over £15.00 a month . i would like to end my contract but was also refused this.i am in total shock and wonder how one minute i was on a high praising vodaphone for doing such lovely deals to now feeling cheated and lied to.

Dear Sir/Madam,

I regret to submit my complain and highly show my disappointment on my un trustworthy mobile service provider "Vodafone Egypt" who claimed by calling me that they provide an offer called "Vodafone Gold" for open lines (Please check the following link) http://www.vodafone.com.eg/en/Personal/PricePlans/OpenLine/VodafoneLine/index.htm
The issue i want to complain on is that when i had the phone call from the vodafone customer service employee, he/she did not explaine that (gold or platinum bundle customer, then you can enjoy the free 4 numbers, free Fridays, Saturdays & nights and free Vodafone numbers after consuming the monthly bundle minutes) and also the voice message that is played when applying the offer did not clarify or even gave a hint on this issue.
I have noticed this improper manner just by fault when i was reading the promotion on the website today after i am using the scam offer since 12/10/2009.
Please note that this scaming, cheating attitude is totally unacceptable by such a huge trustworthy company ("Vodafone") and a quick action is required to satisfy myself and ofcourse as well as the other scammed customers, and then after i will immediately switch to another service provider which is more responsible and honest.
Ruining such a company's ("Vodafone Egypt") reputation is not just enough for me.
Your attention and quick action is highly appreciated.

Where do I start?! Since setting up a business user account with Vodafone Spain in March 2009 I have had problem after problem. Every time I speak to their customer service department they tell me a different thing.

I have not received a paper invoice since May this year and could not access the account online to view invoices despite more than fifteen calls to try and sort it out. Six passwords later I have just managed to get online and download the invoices which had been promised to me in the post on four separate occasions.

Intrestingly I received the first four invoices to the correct address and when they did send me a copy invoice of one that was missing it had a totally different address on it despite me having confirmed the address twice previously.

I was also told by one customer service operator that if I want to view my account online I cannot receive paper invoices and vice-versa - this is contrary to what I have been told by at least two other customer service operators and the distributor who sold us the package.

In between all this Vodafone have been overcharging me every month since the account was opened between 13.50 euro and 55.10 euros amounting to over 150.00 euros in total to date. Alot of money to a small new business.

Of course not having had access to all our invoices I began by only querying the ones I had. I then received a rebate with no idea what it related to. The final straw was when I managed to download all the missing invoices to find they have continued to overcharge me.

When this was queried yet again I was told that the charges are for internet access. I pointed out that I pay 18.00 euros a month for free access to which I was told that I am accessing the intrnet via Vodafone Live and this is charged for seperately. If this had been explained in the first place it could have been addressed however the point is that I have NOT been accessing the internet through Vodafone Live so it is all rubbish anyway.

As I am not Spanish I wondered if this had anything to do with the service I was getting so I even asked my accountant to call on my behalf (who is also a lawyer and Spanish) after over an hour on the phone to them she gave up totally bewildered.

Given the total ineptitude of their customer services department I don´t believe a word they tell me.

So Vodafone Spain if you are reading this...unless my issues are resolved I will be cancelling my contract and moving to Movistar as soon as my contract expires.

My last mail to vodafone

Due to no response from your side against my mobile no. [protected], I m so much harrashed by vodafone. Vodafone is a cheap and waste customer service including apeal.

I decided to close all my vodafone no. S within starting week of november 09.

[number removed] named [name removed]
[number removed] named [name removed]
[number removed] named [name removed]
[number removed] named [name removed]

And will never go to vodafone & also suggest to others.

With final regards,
Arun singh rawat

On wed, oct 7, 2009 at 7:03 pm, arun singh rawat wrote:

As per my mail I told you not to do correspondence to my home address. But you sent a hard copy of bill to my address.
Boss why you are doing that things when I told you that I dont need that vodafone number [protected].
I purchased that no.in 26 aug. 2009. Your executive whom I talked ansured me that it ll activate after 78 hours. But you activated the same in 07 sep. 2009 (after 264 hour of purchasing) and after 7th sep. 2009, I visited to your store he ansured me that sim was not activated till date (I think it was 12th sep. 2009). And he made a refund request against that mob. No..
How can he do request when sim was activated and why he dont told me that.

These are the loose point of your worst service.

I am trying to visit consumer forum and let see what they do for me.
I am trying to contact your vodafone ombudsman (national or international) because of not reply by nodal officer in last 9 days.

Let seeeeeee!

Regards,
Arun singh rawat

On fri, oct 2, 2009 at 4:04 pm, vodafone care wrote:

Dear mr. Rawat,

Thank you for your email dated 29/09/09 reagrding the services on your vodafone number [protected].

We sincerely regret the inconvenience caused to you.

We would like to confirm to you that we have forwarded the details of your concern to our specialized vodafone care team. We request you to kindly provide us 72 working hours to get the same checked and revert back to you with the feedback.

Assuring you with the best of our services at all times.

We at vodafone believe in customer satisfaction. Please be assured, that we are committed to providing you and all of our customers with the highest standards of service in the industry.

In the meantime, if you need any further assistance, please do call us on 111 toll free from your vodafone mobile phone. We? Ll do our best to help you.

Happy to help,

Heena iqbal
Vodafone care

Contact numbers
Vodafone care : 111 or +91-[protected]
(Toll free from vodafone mobile phones within the home network)
Fax number : +91-[protected]/[protected]
E-mail : vodafonecare. [protected]@vodafone.com
Website : www.vodafone.in

— original message —

From: [protected]@gmail.com

Sent: 29-sep-2009 18:24:12

To: vodafonecare. [protected]@vodafone.com

Cc: nidhi. [protected]@vodafone.com

Subject: re: refund of amount on your vodafone mobile number [protected] [ref:[protected]]

As per rule if that all are mentions in your terms and conditions column then why should your executive taken my request. Was he never read the t&c.

According to t&c if I am requesting you to refund you need to close my account with immediate effect.

I declare that I am not using the no. [protected]. I ll not take any liability against this vodafone no..

If you ll do any correspondence for this number at my address, I ll complaint against you with all proof as hard copy.

Your executive confirmed me that due to negative verification the number was not activated and he showed me that on pc.

I am not responsible for calls made by this number.

And I am getting the way how you refund my money back.

With regards,

Arun singh rawat

On wed, sep 23, 2009 at 12:43 pm, vodafone care < vodafonecare. [protected]@vodafone.com> wrote:

> dear mr. Rawat,

>

> thank you for your email dated 19/09/09 regarding the refund of

> amount on your vodafone mobile number [protected].

>

> we sincerely regret the delay in replying to your e-mail and the

> inconvenience caused due to misrepresented information provided to you.

>

> we value your relationship with us. We assure you that we are

> committed to provide you and all our customers with quality customer

> service

>

> we would like to confirm to you that as per our records, the

> verification has been confirmed positive for your account, and the

> services for yor vodafone number have been activated effective 07/09/09.

>

> we would also like to confirm to you that as per the "make your own plan"

> on your vodafone number, security deposit of rs. 500 is refundable in

> case you retain your vodafone account for 24 months.

>

> as per the details mentioned above, we regret to state that we would

> not be able to refund the security deposit of rs. 500 on your postpaid

> vodafone account prior to completion 24 months of activation of your vodafone number.

>

>

> assuring you with the best of our services at all the times

>

> in case you need further assistance, please do call or email us. We'll

> do our best to help you.

>

>

> happy to help,

>

> shweta gursahani

>

> vodafone care

>

> contact numbers

> vodafone care : 111 or +91-[protected]

> (Toll free from vodafone

> mobile phones within the home network)

> fax number : +91-[protected]/[protected]

> e-mail : vodafonecare. [protected]@vodafone.com

>

> website : www.vodafone.in

>

>

>

> — original message —

> from: [protected]@gmail.com

> sent: 19-sep-2009 16:49:01

> to: vodafonecare. [protected]@vodafone.com

> subject: refund request. No. [protected]

>

> dear sir/madam,

>

> I booked a vodfone no.* [protected]* by my name *arun singh rawat* on *aug.

> 26, 2009*.

> I made a payment of rs. 500 to the executive named nevrinder singh as said.

> my sim no. Is [protected].

> due to negative verification sim was not activated till *9th sep*. So

> I bought another I made a request to refund my payment at vodafone

> store situated at *rajeev chowk metro station c. P. Delhi*. He gave

> me request no.*[protected]*.

> after

> that somebody called me that he wants to give me a vodafone gift and

> he told me that the request of refund was not done.

> but I did it before.

> how could you activate my no. After a wrong verification and my request.

> I am using another vodafone no. [protected] for last 1 year.

> please revert me the status.

>

>

> with regards,

> arun singh rawat

> [protected]

>

> this email and any attachments thereto are confidential and intended

> solely for the use of the individual or entity to whom they are addressed.

> this message contains confidential information and is intended only

> for the individual named. If you are not the intended recipient /

> named addressee you should not disseminate, distribute, reproduce or copy this e-mail.

> please notify the sender immediately by e-mail if you have received

> this e-mail by mistake and delete this e-mail from your system. If you

> are not the intended recipient you are notified that disclosing,

> copying, distributing or taking any action in reliance on the contents

> of this information is strictly prohibited. Please further note that

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>

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I am using Vodafone {Hutch) for over 3 years in Chennai. I converted to life time validity of my number. I use Rate cutter 148 by which Vodafone to Vodafone calls are 10p/min, Vodafon to other network - .50p/min, Vodafon to land line Re.1/min and free 750 local messages/day and its validity is for 30 days. Lastly my rate cutter validity expired on 31 August 2009 and I again made the rate cutter 148 on 5th September 2009. Suddenly the rate cutter benefits got cancelled on 2nd of October, 2009 itself and i came to know about this only when i was charged .99p/min for 30 mins. When I checked the balance my account was debited with Rs.29.70p for 30 mins but the 750 free local messages was given to my account under the rate-cutter 148 plan. When I called-up the customer care to enquire about this the customer care person (Senthil) responded very rudely, heedlessly and regardless and when I asked him to connect to the superior to inform about the indecent behaviour of the customer care person he again impolitely replied that no superior was available and immediately discourteously hung-up the call. I again called-up the customer care the next morning and asked when does my rate-cutter expire. The customer care person said that it is expiring by october 5, 2009. Thereafter I asked, then why is my rate-cutter 148 not applying but the combo of 750 messages/day is still continuing. After listening to this he said "let me check again" and suddenly said that he was wrong earlier and now said that rate-cutter 148 expired on 1st October, 2009 itself and that if i had 750 messages in my account, its due to error and asked me to enjoy the free 750 messages. Then I asked him to connect to a superior to enquire about this uncertain answers by the customer care persons. I was connected to one Mr.Guru. I told him about the previous night's unpleasant conversation with the customer care person Senthil and his rude behaviour towards the customer care. After listening to the recorded conversation that i referred, the senior (Mr.Guru) replied that the customer care person Senthil had not used any unparliamentary words during the conversation. This has been the trend of the response in Vodafone Customer Care Personnel for quite a while. If such is the respect the loyal customers get, it is a very unhealthy approach by the Customer Care Personnel, particularly Vodafone Customer Care, and is it ought to be severely condemnable. The Customer Care Personnel indulge in such behaviour and develop such attitude towards customers as they think they are invisible to the customers and no customer can trace the particular Customer Care Personnel by simply hanging up the call and with their superiors like Mr.Guru in my case backing up their behaviour. I don't think customers are to be treated like this with rude talking, slamming the call, simply hanging-up the call, etc. This menace is to be curtailed immediately by the appropriate authorities or the customers will be the ones who will be put to hardship, irritation, torture, exasperation, aggravation and annoyance and and the term 'Customers Care' will turn to be 'Customer Torture'. I request the authorities to take my complaint earnestly and take steps to curtail this menace. Thank You.