Vodafone
Reviews and Complaints

I purchased a Vodafone International calling card from Sevoke Road, Siliguri, West Bengal from the Vodafone store on 1st October 2009, Thursday. Subsequently I bought a new Nokia 97 mobile and wanted to get the Vodafone Mobile connect activated on my cell and went to the Vodafone store in sector-6, Dwarka, Near Ayushman Hospital, New Delhi.
The contact person there Mr Ajay was so rude that he said the SIM, I was using is not issued by Vodafone & so he cannot do anything to help me.On telling him that Vodafone Itl was appearing on top of the screen meant its a Vodafone SIM, He told me we are here to cater to the People of Delhi and since I had purchased the SIM from Bengal that I should speak to the Siliguri Vodafone people and get the programme activated from there.
I am going to sue Vodafone that is confirmed. But the question is how is the Indian Government is selling this country to these so called Multinationals infact they are not even fit to be a village companies.Sometimes you feel the Left parties are right in saying that the Government is allowing the MNC's to rook the people of our country after taking their share.There is no regulatory authority in telecom, Banking, Insurance, infact Private Companies in these fields have become worst than a Government Office.

I have paid all the times my bill amount full.Sincve i have to come to USA, i personally went to Vodafone office koramangala and settled the amount & filling the closure form too.My bill will be generating at 28 of every month i have closed at 26th of that month(may 2009).So I confirmed with supervisor that would i have to pay for the rest 3 days.But he replied, its not required since you have deposit amount more that ur bill.We ll deduct it.But after few months i got call from my [protected]@bangalore that they have sent police to collect the money.In the meantime i too have a conversation with vodafone cuastomer care via mail, i didnt get much response and details, so i tried to reach their ### customer care number from USA, i couldnt reach them.It was in the hold for more than 5 hrs. This is very radiculkous to me to face the police and all.
And i was searching a friend to visit vodafone office to collect details and settle money, i couldnt that time.Because everyone was busy with their office work.Time difference too for me. Last time i had airtel connection i didnt face problem like this.But this vodafone is very very very worst, especially treating the customer.
I was very good customer, i have paid more than 7000 rupees per month bill at right time when i was INDIA.I dont want to face this issue, so i personally visited and settled the amount before starting from india.

Hereby i m requesting everyone, dont go to Vodafone.Please be with prepaid connection or go to some other postpaid.
Vodafone is very worst company, and they dont have proper network also.I faced that problem also.If i m in client place HSR layout. i diodnt get any call at all.No network.If i m inside of my home, i wont get signal at all.
Very very worst comapany and rpesentatives those who are in Indranagar office and koramangala office are waste people.

Please change to connection to someother

hello sir.myself rekha chauhan living in ajmer had heard from my office staff members that an illegal vodafone post paid sim issued by your agent SANJIV [degana] whose no. is [protected]
the sim is issued without my application, identity, signature, photo or any address proof.and i have not received this illegal sim & i also not interested in buying any sim.this sim can be misused for illegal work by any person.I am not responsible about any bill payment or any illegacy.
please immediately disconnect the sim & take a hard action on your agent who had dared to done this illegal work or I have to report in police station & go to consumer court to complaint that how this sim was issued on my name without my any request.
thanks

i really had i big problem with egypt vodafone customer service, as they were impolite and aggressive many times though the phone service and at Alexandria carfour branch .i was mistreated by the branch manager and by the customer service representative .
i have been a customer of vodafone for 10 years till now, my current number was given to me by the company i used to work in, then when I left the company they gave me a disclaimer to the line to be changed from the company name to my name, from a corporate line to a personal line.
This disclaimer was sent to Vodafone by my company on the 27-jan-2009 i have the confirmation report that it has been received, this disclaimer contained two request :
1-To change the line from business line to prepaid card system.
2-To transfer the ownership from the company to me .
So my first request was made, but by accident few days ago I found out that the ownership was not by my name, and when I visited the branch to give them another copy of the disclaimer that was sent to them, they said “that this disclaimer was expired and it is only valid for one month and this is a Vodafone policy, and how can we make sure that your company didn’t cancel their disclaimer to you, we need a new one ”
I answered “ if they canceled they would have sent you a fax confirming their cancelation”
So My complaint is that they were carless they didn’t even bother looking at the system to see if they had a copy or not, they were extremely rude and the manager was indifferent to anything I said, even to the point when I said that I will probably be leaving Vodafone to another competitor, she just said” as you like”
They wasted my time for couple of days and nothing was solved till now.
Thank you for your attention and I hope my complaint will be taken into consideration and will be thoroughly investigated and actions will be taken with this poorly trained staff.
Best regards

Miranda wissa

Dear Sir:
I’m sending this brief description mail to submit a complaint against Vodafone Egypt as I’m a Vodafone customer since year 2000 which is 9 years and half over 3 accounts along this time I trusted the company so that I even transferred my wife’s account from a competitor company which she stayed with for 6 years to your respective company and I even made all my family which are 4 persons Father, Mother & 2 Brothers become Vodafone clients because of my belief.
So I subscribed to the ADSL service with 1MB speed & 100 GB QUOTA of download per month on the same time other competitors had the same subscription rate with unlimited download.
The point is that my account was activated on 19/7/2009 and it was 100GB as I checked my account on the Vodafone web site under the ADSL Management tab.
Then all of a sudden when i rechecked it on the 27/8/2009 I was surprised to find my quota is 4GB so I called the customer service to check about this and they stated it’s due to the fair usage policy the was implemented by the Ministry of communications to all the ISP’s in Egypt and I agreed to this with a complain that I should be noticed to this change even with SMS or E-mail as Vodafone does to its’ offers.
The Next day I found the official statement the was released by the Ministry of communications on 13/8/2009 and I was shocked to find that the official statement had a separate band stating that the new policy is in the experimental phase for the next two months and should be applied to the new subscribers only ((MEAN WHILE THE CURRENT ACCOUNTS STAY WITH NO CHANGES)) concerning the protection of the customer usage rights.
So I contacted the customer service with this note and I had no answer to my query regarding that I’m an old customer to the policy which the policy shouldn’t be applied to and I submitted a complaint about this after I had to make about 5:7 calls which are 15 : 20 minutes average per call and after I had described my case about 10 times to each personnel I talked to. Then I found personnel from the complaint center calling me stating that this mistake is to be changing in a short time and now after 2 weeks I found the same person calling me again with an opposite state that nothing is going to change which gives me no other chance to subscribe at any other company cause I’ll be a new customer to them and the policy should apply to me. Mean while other friends of mine who are subscribed to other companies enjoy the unlimited connection with NO PROBLEMS AT ALL.
This is why I submitting my complaint to see what Vodafone International can do to keeping my rights of usage and keep my faith of what I believed in for 10 years otherwise I’ll go for suing Vodafone Egypt by the customer protection agency for what they did and I’ll withdraw all my lines and I’ll encourage all the people that I know to withdraw from Vodafone because of the unfair Policy.
Best regards.

Hello,

My name is Ritesh Suri and I'm the frustrated customer with Vodafone Essar Ltd. I've been using their service for a long time and everyday i think of changing the phone number creates me a problem. I can neither change the number nor can keep it because of the services.

My bill for the Month August was Rs.1316 and my last date of payment was August 21, 2009. I didn't pay the bill till 20th and tried paying the bill on the last date through my credit card on the IVR services. It rejected my ICICI bank credit card and the payment was not processed. Then i thought that there might be a problem with my Credit card so i tried with my HDFC credit card and the same happened, Declined.

I called the customer care and asked for this problem. they said that they don't have any tie ups with these company so i should try some other credit card. I tired using my Citibank card and the same happened to me. I then called up again and aksed them this issue. They said that sir, try our website and try to make online.

Website really sucks as Whenever i tried to login with a username and password provided by the executive never worked. It's been 27th august now and everytime i just got the same reply. In between that they barred both my incoming and outgoing 2 times. Then these buggers keep on calling me saying to pay my bill but none of their stupid services works.

Then on 1st September their executive called up and said that he'll send me the guy who'll come and pickup the amount on 2nd. I said ok and requested to send the guy at 1:00 PM. Now this guy didn't come on 2nd September and came on 3rd when i was out of station and that to at 5:00 PM and then this illiterate bugger kept calling me while i was out of station and kept saying sir, Can i get the payment. Now 3rd September Vodafone again stopped my incoming and outgoings. I was out of station and couldn't call or receive calls. Unfortunately, My dad met a serious accident and these guys just barred without any reason. Next day i came back home and paid the bill. It was Rs 1316 that i had to pay and i tried to give Rs 1500 to the money collector. He said that he didn't have the change and so asked for Rs 1000 and said that they'll adjust the rest amount in the next bill. Since that time till now vodafone has disconnected my incoming and outgoings both for more than 5 times. The customer care executives really don't care for your problem.For example i met this Floor Supervisor Sandeep Kash who was such an illitrate bugger that i couldn't understand him and was so frustrating to me that i requested him so many times that i want to speak to some other executive, his statement was "Sir, It's not possible, you'll have to chat with me only!" I said i cannot talk to you, is there anyone senior out there and in reply to that he said "No Sir, there is No Manager, No assistant Manager, No Team Lead No one, You can only speak to me"...I had a word with this guy on September 11, 2009 and for the proof have all the calls recorded...But the company has no interest in solving the problem...

Till date I'm facing such problems and still continuing talking to stupid Customer Care Executives...God knows when I'll be free?

Regards,
Ritesh Suri

My Self Komal Dogra my Mob. no is ([protected] Prepaid)
I'm using Vodafone Service from last 5 years and I'm using this no. from last 2 years.
I was satisfied with all the service of Vodafone.
But on 21st June 2009 onwards I'm facing too much of Problem. On 21st June I got a call to change no from Prepaid to Postpaid.
I was committed byby your executive that I'll get free unlimited outgoing call on 1 particular no.(But it must be local mobile no.) and monthly rental of Rs. 249+S.T. I took that and used it without any tension. And at the middle of month I have changed the mob no. ([protected]). And at the end of month I got a bill of Rs. 958.82 1 month bill (281.81)+(100) late Payment Charges 2 month.
Plz. tell me what should I do. I don't get any help and co-operation from Customer Care and they are threatning me that we'll put a case on you. I'm a student. What should I do. U can check in my bill only there will be maximum callson no [protected] and [protected].
I fell helpless from your Custamer Care side and franchise. Plz. help me.
customers are valuable don't loose them. Plz. contact me on [protected] or [protected] for sorting out this problem.

Hi
I have done a security deposit of Rs.3000 in vodafone for two postpaid connection to activate national roaming. At the time of deposit it was told to me that it will be refunded I deactivate the roaming. My national roaming dint worked when I was out of Karnataka and the charges were enormous for poor service. i deactivated my both connections they and they informed I will get refund deposit by cheque. This happened in March and so far they are not returning my security . Its more than six months that I'm visiting Vodafone store in Indiranagar Bangalore, and they are not refunding my security and every time they have some excuse. I am fed up of the Vodafone now. Please advice if anyone can help me on this issue.

regards

Joshy Allessu
please forward mails to j.[protected]@gmail.com for the above complaint

i have not had mobile network connection for 3 days.i want to plead with the people in charge to give me access to network connection.my number is [protected].please i need my connection.

I activated bonus card 21, once the SMS is sent 21 rupees got deduted, but service is not activated. I called customer care they said I have to wait for 24 hrs, i waited till 1week but it didnt happen. I called customer care many times no proper response. The raised complaint twice, nothing happened even after 1 week . Customer care disconnecting the call abrubptly. What can be done.

Can i file a public welfare case against them . It is really frustating. I can easily change my service provider but i want to do something about this. Vodafone SUCKS.

Vanitha.

ear Sir,

Today i phase the worst experience from Vodafone.

I am a Vodafone prepaid customer and have encountered many bad service experiences with it. I have been a victim of unnecessary charges. I got a message from IVR message center number saying "Congratulations! You have been succesfully subscribed to Vodafone Music Junction for Rs. 30 for 30 days." and when i had checked my account balance, Rs. 30/- has been debited from it.

I had tried to talk with Vodafone customer care (111), executive says the charges deducted will not be reversed. Moreover, they are saying that 123 has been dialed from your phone, when there wans't any call made from my side. I am greatly disappointed with Vodafone and plan to change my service provider soon if the issue is not resolved.

kindly guide me on the course of action.

Regards
chetan patel
[protected]
[email][protected]@gmail.com[/email]

I have a vodafone 3g card and modem which should enable me to use the internet as I am a finance broker and work from home. I live in the Bedfordview area.

I have been calling vadacom for a month now asking them why i am constantly disconnectng (at least 3 times in one hour), and when i can get online, i am switched to 2g wish is not what i pay for and is so slow i might as well not be connected!

Nobody bothers calling me back and when i report it i get the same old excuse... Its your lap top or your modum! Ok, so then tell me, why i only disconnect during working hours then? When there is heavy traffic on the networks.

I dont have this problem late at night or on weekends... Always same response... we will get somebody to call you!

But, if i dont pay my fee for usage every month, whether i have used up my gig or not, i am disconnected!

Am i the only one experiencing this problem?

Shocked -- getting kidish service from Prestigious Vodafone company, you are requested to rectify and improve the method of service .
Executives need to have orientation in right manner to achieve more progress;; Why ?
Because
1. Executive deputed on phone informed me that my cheque has been bounced but got cleared on 2nd August chaque No.436042, amount Rs.1, 244= 29, Corporation Bank, Bawana Branch, Delhi.
because by mistake current charges Rs. 1600=60, was not paid but payments was paid, after recieving the call I requested to add left amount in forth comming bill that was Rs. 356= 64, but out going calls barred from 6th August.
2. Then left amount was paid on 5th August .
3. I met with motor accident in which car badly damaged was suffering in truama but see the facility of vodafone -I could not call for any help due to your inexperience executives, of course street people helped me .

So kindly improve it don't damage to the society & company too., recruit the candidates with vision

Thanks

Sincerely
Dr. Anita Ghosh

So many complaints registered with Vodafone Chennai regarding poor network inside our building and so far nothing has been done to sort out this problem. We are not able to use our vodafone inside our office and everytime we have to come outside the building to attend or make calls. There are 6 vodafone connections we have in our office.

[protected]
Chennai

Me from kerala when I am making call to one particular number of reliance cdma. Then I am getting message that please check the number you have dialled. Even I know that I have add zero before making a call I am doing same but again I am getting that error. Not only from my number in my family member we hole are using the vodafone sim since last 2 yrs. The same error appled on all the number. When I contact to custmer care then they registered the compliant and told me that we will solve ur problem with in 48 hrs, it has been solved. But after three days its comes to in same condition I am unable to make a call again, once again I have called to custmer care then they said its ur phone problem. On their response I have told him that I my family every one is using the vodafone and rhey all are arising with same problem. Then they are telling me that its not our problem and said that sorry we can not help you in this matter and your problem has been resolved.
So thats a response of customer care. They are not accepting my compaint.in this matter what we have to do. Please help me if you can help me then please contact me in my email id — [protected]@gmail.com

Sir, I am Ankur Goel from Lucknow, India . Last 2 years i used vodafone post paid mobile, in last month July 09 i got my bill, with Rs 2400/ ISD Charges, i never call to ISD and 24 hour i keep my mobile, but company are not interested in my problem. kindly help me...

Ankur Goel
Lucknow, India
Mo. +[protected]

I have recharged my Vodafone Prepaid connection [protected] with Vodafone WCC 148 recharge through E top up on 21st july 09 at 2.46 PM.

Till date i haven't received the 12 or 14 digit pin to use this service for STD at 75p.

I have called the customer care 5-6 times. Also went to vodafone shop but no response. After repetitive promise there is not even a single response from Vodafone.

They took the money for the service but didn't provide it.

My recharge transaction id is: KK09183364171.

Please help.

Regards,
Tushar Chaudhary
[protected]
Bangalore

On recharging with Rs. 300 (Easycharge) I got a talk time of Rs. 141.99 only. They dont have any reason for the deducted amout. They reply saying its processing fees. but what is the processing fees for they dont know.

It is realy harrasing customer as they dont have any reason for such a huge amount of deduction

My Transaction Id: KK09182757959
Amount Paid: Rs 300
Refilled amount recieved: Rs 141.99
Date: 18 July 2009

Dear Sirs,

Below letter is related to account number 680 xxx 439
Number: 07xxx737 (From Orange)
Number you had given me for no reason at all, then blamed it on me and now disconnected: [protected]

On the 8th of JULY I have signed up for Vodafone SIM only services online. At the time of my order I have ticked all the necessary boxes and supplied Vodafone with Orange PAC code to transfer my number. I was told it will take -2-4 working days for my order.

I have received a SIM card from you on the 14th of July, activated it whilst in UK, and was told that PASSPORT was set up on the account as well. It did not occur to me you have issued a sim card with a different number.

I have flown to Greece at midnight. On landing I have discovered that Passport service is not set up, and later realized I no longer have my requested number (xxxx737), as Vodafone, without any warning, gave me a different number. I was essentially cut off from anyone who had my number.

After 3 days on the phone to customer services at least Passport was set up. My attempts to set it up via SMS failed, as there was no response.

I then inquired as to why I was given a wrong number. The answer 6 people in your customer services gave me was “Oh, I don’t know”. On the 17th of July I spoke to Andrew, who said there is not much Vodafone can do, apart from disconnecting the wrong number. He said 0xxx737 could not be activated whilst I am abroad.

I explained to Andrew why I need to keep my Orange number. He suggested I go back to Orange on pay as you go to keep the number. Andrew was about to check how long the PAC code and number will be available to me if it is not activated with Vodafone. He put me on hold to see what could be done and the call was dropped.

I then called back to 5555 and at least set up the Passport.
I spoke to Chris (Christopher), who was very helpful, set up Passport for me and informed me that looking at my account he does not understand why online team did not issue me with the correct number (0xxx737) in the first place, when they were provided with a PAC code on the 8th of July.
He then suggested I speak to online team and put me in a queue. Unfortunately the call was dropped again, as I was calling from Greece.

I had to call back again. I was put through to someone entirely incompetent who said they couldn’t connect me with online team, as my “contract” started on the 23rd of April. This is completely wrong, as I joined you last week.

I had to call back to speak to someone again (July 17th), and was transferred to a girl in online sales department. All I wanted is to find out what could be done, when and how can I keep my Orange number. To my surprise she assured me I can have my Orange number whilst I am abroad, and offered a connection on the 21st of July. I explained to her once again that I am abroad. She said “I Understand. Just keep your phone switched off your between 11 and 4 pm on July 21st, when you switch it back on your original number will be working”. When on the 18th of July I referred to this conversation your employee Adam said he has no trace of it, as the girl used a “different system”. How convenient.

At about 4 pm on July 17th my line was disconnected altogether with no warning.

Here is a cheerful email I found in my inbox: “Hello Miss Rozanova, i m pleased to inform you your port has been successful and
there is no need to wait til 21st to use your phone. Any queries please contact us
on [protected]. [protected]@ECARE”

At no point Miss Hazia or anyone else who made this connection happen told me I would NOT be able activate this number whilst abroad.

I have called [protected] at 9:58 on the 18th of July. After 10 minutes of waiting time paying for a long distance call
I was put through to Adam.
Adam’s answer was “The number did not come across correctly. Let me have a word with the port team. Hold the line please”
Another 6 minutes on hold.

Adam then returned to me and said I was “Advised by Andrew not to port my number”, and now that I insisted on “porting” it, there is nothing that could be done, until I am back in UK.
He referred to my conversation with Andrew, who apparently advised me “not to do this”, when, in truth, he has not given me “advise”, but was in the middle of finding out more information when the call was disconnected.
For the following 30 minutes Adam continued blaming everything on me. He was borderline rude. Did not offer any reasonable solution and it did not occur to him to apologize for the mistakes the Vodafone online team made starting form the day I signed up. He also continued saying that nothing could be done.

Then Adam suggested keeping two contracts (with the dsiconnected temp number and Orange number), this was bordering on insane, as the next thing he said I would be paying for two numbers, but I won’t be able to activate them or use them whilst I am abroad.

I have then asked to cancel my contract with you (as it is still within 7 days) and give me back my Orange number. He said if I cancel my number (0xxx737) will be lost to me forever, as it has not been activated on Vodafone and does not belong to Orange anymore. And he can not provide me with a PAC code.

The only suggestion he had for me – was me paying the line rental on inactive number (0xxx737) until I get back to UK.

I am abroad for the next two months, working. Cut off from my number of 12 years, losing freelance jobs, as people cannot get hold of me. The amount of distress this has caused me, and continues to cause and financial loss is overwhelming.

From day one Vodafone failed to provide services advertised and agreed on (keeping my number and setting up PASSPORT for European roaming) and now does not provide any communication services at all, and I am paying for this.

I am now in Greece. I am paying for Vodafone line rental on the inactive number. WHY? I cannot even use a voicemail to inform my contacts that this is what happened. I have spent 45 Euros on calls to Vodafone customer services from mobiles here in the last 3 days. Vodafone repeatedly ignored my emails, did not send any acknowledgment or receipt.

I did not join Vodafone for a free mobile phone or a gadget, I joined because it appeared to advertise the services I needed. I brought in my own handset and my own number. All you had to do - is to provide mobile communication service. In which Vodafone spectacularly failed.

Due to your negligence my order went wrong. You did not fix the problem, but made it worse. Now – you blame me.

I am asking for a full refund of the line rental on inactive line.

I am asking for a working mobile connection with my number of 12 years OR my number being released from you.

I am asking for a compensation for all the troubles incurred in the last 3 days.

If I will lose any of my freelance jobs due to lack of telephone connection I will take Vodafone to court for financial damages

I am sending this to Offcom, Which magazine and will seek legal action.

Kind regards,

I bought a recharge voucher at authorize vodafone store at lodhi road shop no 142, when i entered the 14 digit code they said i entered a wrong code, i do it by sms also but it appeared to me invalid voucher, i register this complaint to vodafone care, but one of the executive navjot put me on hold and they cut the phone without any answer, i change my handset and try after half an hour but still its not working, and shopkeeper is not ready to take his voucher back. Every body is just try to get rid of me. That was really bad experience with vodafone. I have the serial no. Its [protected],