Vodafone
Reviews and Complaints

hello sir this is raghavender reddy.m has received a message thta i have won 1, 000, 000, 00 GBP in 2009 L/F INT"T MOBILE DRAW
and also informed that to claim the prize contact sir adam on email address [protected]@live.com and a contact no also given as +[protected] .
i will be waiting for your reply. my address is as follows
M.Raghavender reddy
2nd year MBBS
FLAT NO-G1 PAVAN TEJA APARTMENTS OPP.TO. MAMATA MEDICAL COLLEGE ROTARY NAGAR KHAMMAM PIN-507001
MY CONTACT NO IS- [protected]
MY EMAIL ADDRESS- [protected]@yahoo.co.in

Hi this is aniket pavlekar. I was using 2 mobile numbers [protected] & [protected] I have taken an plan from my company stating that intercalling vl be free.. But I havent got any.. I was charged for that. From the day one I informed them that I am charged for the intercalling but there was no reply.. They askd me to mail a copy of that plan, I did this. And again there was no reply. I paid the 1st bill but again in the next month they asked me to mail a request with the help of letter head of my company for the same. But I cannot do this they are asking me too much why should I give a requset on top of that on a letter head.. But later on they disconnected my incomming and outgoing and started sending me legal notice. And that also 2 time in a week, they came to my house and disclosed the debt with my patrent's an asked them for money. Please look in to this matter. Or guid me to sue them for the harrasment made to me and my family.
Aniket cell# [protected]
Of vodafone

Dear sir/ madam,

1. I have been using Vodafone postpaid Connection from the last 3 years. My No is:- [protected]

2. I paid my last month bill on Date: 02-07-2009 and Time: 18:56:45, of Rs.2065/- from my Credit-Card, and after 2 hours my Outgoing service is activated.
And my Bill Pay Transaction Id is: PR-1-[protected],
Bill Pay Location:-Vodafone Store Prabhadevi 1,

3. My Postpaid plane Monthly Rental is Rs.250, this is group plan and Other Call Charge is (50Paise Per-Minute), My Vodafone Mobile Credit Limit of Rs.2500/-.

4. Date: 02-07-2009:-
After all this thing I have made call to my group number this is absolutely free for me, and some other numbers also, and then in the Night I checked my bill is Rs.2/-

5. Date: 03-07-2009:-
In the morning I make one call to this Vodafone no: - [protected] for one minute only, at 10:30am. and I checked my bill is Rs.102/.
Then I call to (111) customer care and ask to Vodafone Executive why my bill amount is showing Rs.102/-, this guy told me I can’t help you because when your bill is generated then we can explain you why this is happened with your No...
And after that I didn’t call to any number from my Mobile because we don’t allowed more call in office timing, after few hours again I checked my bill at 2:05pm. and my bill was Rs.304/-. I shocked when I saw Rs.304/-. I directly go to nearest Prabhadevi Vodafone Store for doing complaint about my problem and I took 1-Token & go to talk with Vodafone Executive
(Mr. Rakesh), this guy told me same thing, I can’t help you because when your bill is Generate then we can explain you, why this is happened with your Number. If it’s our mistake or bill showing wrong amount in your bill account, then your money will automatic credit in your account. I told him ok no problem.

6. Date: 04-07-2009:-
From the past TWO DAYS, I thought my bill is coming SO HIGH without my using.
Today also this problem with Vodafone, I am facing. Now the new exorbitant problem came to me, my outgoing call is deactivated and when I spoke to Customer-Care about it, they just used to tell me that, YOUR OUTGOING CALL HAS BEEN DEACTIVATED BECAUSE OF YOUR BILL AMOUNT OF Rs.9, 909/- “I SHOKED when I hear this amount”.
I tell to Vodafone executive How Come my bill is Rs.9, 909/- BECAUSE MY Vodafone Mobile Credit Limit is Rs.2500/-.

7. I don’t think any mobile Company will give more Outgoing call services to any customers for more then his credit limit. It’s FRAUD WITH ME.

8. PLEASE HELP ME WHAT CAN I DO. NOW I HAVE TEMPORARILY DISCONNECTED MY NUMBER FROM VODAFONE STORE.

9. Please take action on it within 5 days, otherwise only one option I am thinking of, and that's to LEAVE THE MY ALL VODAFONE NUMBERS PERMANENTLY.

I just wanna describe the Worst Customer Service Experience i've ever had and I know Pen is Mightier than a sword... And, the bad service was from the Mobile Phone Service Provider, a.k.a., VODAFONE...

Today(10/7/09, 21:00 hrs, I.S.T), I happened to commit the biggest sin of my life.. Call the Vodafone Customer Care... Not because i was jobless, but i was not able to make calls... Every time I dialed a number, i get an error as "NETWORK BUSY"... To me, the network is Vodafone... I called the customer care number: [protected].. And i land up to a great Customer Service Rep.. BADRI... God knows what kinda people vodafone recruits.. Damn guy, never understood English... I had to repeat myself 100 times... Then he came up saying, "I"M UNABLE TO HEAR YOU, DISCONNECT AND CALL US BACK" and the Customer service rep disconnected the call... Then I had to call them back.. I was unable to call anybody else other than the god damn vodafone customer care.. Now we've another person BASHA.. I tell him the entire story, he kept interrupting and without allowing me to speak... den he asked me to try with another mobile phone and call 'em back.. I actually tried that already.. The minute i said that to him he was like "ARE YOU LYING".. I was really angry, called him ### and hung the call.. 30-minutes later, same problem, called back the customer care again.. MY stinking fate, reached the same guy.. "Badri", who refused to put me to his manager, then placed on long hold and disconnected the call...

Then I realized, Vodafone does recruit good people... I Spoke with UdayaKumar.. He was very polite.. That too a customer like me.. He asked me what was required, listened to me and responded accordingly and made sure that my issue was fixed.. I spoke with his manager Gopinath, to give him a pat..

But the experience i had with the other two guys was miserable.. Tat too with me!. I do the same job...customer service as well... But i felt like shooting myself when i went through such customer service agents.. felt ashamed of myself... If i was their i wuld fire tehem right away...

BUT.. No more vodafone... I'll say this to everybody I know.. I cannot expect to reach UdayaKumar each time... Vodafone Customer Service On the whole.. SUCKS...

I have just recieved an email from Vodafone suggesting that I have dialled an adult line from my handset when infact, Vodafone Customer Services transferred me to lthis line after I, quite rightly, told Sharon from the Banbury office that she should lose her job for her appalling customer service.
Below is the letter...I am disgusted!

Dear Vodafone,

I am writing to you to express my concern regarding the customer service that I have received from Vodafone over the last two weeks.

My story began on the 18th April when I was shopping and saw the new iPhone. I called Vodafone to check my account details. I have listed my progress underneath.

18th April Called Vodafone and asked what date contract terminated. Was told end date 24th April, first date I could upgrade 1st May.
18th April Called Vodafone to confirm I would not like to renew my account and was told to email.
19th/20th April Emailed Vodafone twice via the online form to request PAC code. I have had two confirmation emails informing me that someone would contact ME within 5 days. I have never heard from anyone regarding my emails.
21st April Called to request a PAC code and was informed that my contract would not be due for renewal until 1st July. I was told a manager would call me within 48 hours. I have never heard from any managers regarding this phone call.
22nd April My partner called Vodafone and had conversation with Mike Hughes. This was not a successful conversation. Mike Hughes refused to accept that there has been some error made on Vodafone’s side (i.e. The initial conversation on 18th April). Call over 40 minutes.
22nd April I called Vodafone and discussed the situation. After 2/3 calls my call was dropped, which happens on a regular basis with Vodafone Customer Services. Spent over 1 hour on the telephone.
25th April Called and put on hold repeatedly. Initially spoke to a man who was very understanding and apologetic. I was then transferred to a lady called Sharon. For at least the fourth time I had to explain my whole situation again. I endured a dreadful telephone conversation with ‘Sharon’. She would not begin to understand the situation I was in and then laughed and insulted me verbally. I retaliated and the conversation was tense. I found Sharon’s attitude utterly disgusting. Eventually, she said that she would transfer me, which I can’t understand why this was necessary because I was initially transferred to Sharon as a last resort. At this point I was NOT transferred to another agent but I was transferred to an ADULT SEX LINE.
25th April Called back and spoke to a young lady who was incredibly understanding. She informed me that ‘Sharon’ from the Banbury office would be dealt with. She said that a senior manager would call me back within 24 hours.
27th April Monday morning. I still had not heard from a manager so I spoke to Ryan. This was another long drawn out telephone conversation. I had to explain the whole situation again including the fact that I had been transferred to an adult sex line. I was told by Ryan that there was no way that this could have happened as there is no way that premium rate numbers can be called from the switchboard. Effectively, Ryan was calling me a liar, which distressed me even further. Eventually, Ryan told me to pay 50% of my termination fee and then I could have my PAC code.
I was transferred to another lady who I had to explain everything to over again. Eventually, I paid the money but then was told that I couldn’t have my PAC code for 72 hours.
Was transferred again and told that I would be called within 72 hours of this particular call and would be told my PAC code over the phone.
28th April Missed call from Vodafone – 13.05 – I was at work and unable to answer call.
28th April Missed call from [protected]. A man called Mark left a message to tell me someone would be calling from Vodafone.
28th April Missed call from Vodafone – 18.14 – I was at work and unable to answer call.
30th April Called to request PAC code and given a code.
1st May Called O2 to give them my PAC code and was told that the code I was told was incorrect and that it should include letters. They suggested that I was told my PUC/PUK code and not the PAC code.
2nd May Received a call from Vodafone where a lady called me to tell me that she had my PAC code. I confirmed my name and address then the representative from Vodafone put me on hold for 5 minutes. At 5 minutes 51 seconds I was cut off.
4th May Telephoned Vodafone at 20.10 and had the most patronising communication with a lady who informed me that I could not have my PAC code because a) it was a bank holiday & b) it was “ten past 8 at night”. I am not sure why a communications company should not be able to provide me with information simply because the banks are closed.
5th May Telphoned Vodafone to request PAC code and was provided with PAC code, finally! Was informed that a senior member of staff was still looking into my account and that I would receive communication shortly.
8th May The following email was sent accusing me of dialling a number from my phone.
Date: Fri, 8 May 2009 12:48:44 +0000
From: ccare.[protected]@help.vodafone.co.uk
To: [protected]@hotmail.co.uk
Subject: Re: SubmitContactUsQuery [#246885]

Good afternoon Katherine
Thanks for your email about the problems that you have had lately with obtaining your PAC and also being transferred.
I have had a good look at your account and I can see that you contacted Charlotte on the 5th May and we explained that we were still investigating the problem with you being transferred to an adult line.
I have since spoken to the manager and we have done a full test on the phones. this clearly shows that it's not possible for us to dial any premium numbers from the phones within the business.
I can see by looking at the account that when you spoke to Sharon she was then going to pass you through to Holly in sales who was waiting to take the call from her. Both notes on the account state that the customer hung up before the transfer could go through.
Looking at your billed calls for the date you called 191 it shows that you started the call to 191 at 10.51:27seconds AM and the duration was for 1.13:09seconds. The number for the adult line was then called from your SIM at 12.04:12 seconds and lasted for 24 seconds. If we had transferred you to this number the adult number would not show on your bill. This was a new call and the number was dialled from your SIM.
I understand that this was distressing for you, however Vodafone is not responsible for you connecting to this number.
In regards to your PAC I can see that you did contact on the 18th April, however request for a PAC was noted. there would be no reason for us not to request this for you because as you rightly said in your email, we do have to provide this to the customer within 3 to 5 working days.
I'm truly sorry that you're not happy with the customer service you have received and I hope this investigation has helped you in believing that Vodafone would not be a part of such an act.
Warm regards,
Karen Johnson
Vodafone Customer Relations Specialist

Need a quick answer to your technical query? Next time, why don’t you visit the Vodafone eForum found here. This forum lets you discuss the technical aspects of our products, services and the mobile world at large. You can ask questions, find answers and get tips and advice. Have a look now.

9th May Sent the following email back to Vodafone –
F.A.O. Karen Johnson

Dear Karen,

Thank-you for your email. I was expecting a telephone call from Vodafone so that I could speak to someone and discuss the problem as I feel that through email it is not a two-way conversation. However, there are a number of points that I would like to raise with you in regards to the email that you have sent me.

1. I WAS transferred to an adult sex line by Vodafone. There is absolutely no way I dialled a number, I do not know any numbers. What is more, I was transeferred IMMEDIATELY after speaking to Sharon. Directly following this transfer I telephoned Vodafone Customer Services again and spoke to another representative who attempted to deal with the issue. This should show on the account and should acknowldge that I was more than likely on the phone to Vodafone Customer Services when this 'adult sex line' has been DIALLED from my account.
I take absolute offense and disgust that it should be suggested that I would call such a line and I honestly believe that following my rather dreadful conversation with Sharon that she transferred me to this line.
Now, I am not a telephone communications expert and I do not profess to understand everything that goes on within the communications industry but I am positive that I was transferred to a sex line. If Sharon knew that she would be caught doing such a thing, would she have done it? I suggest that she wouldn't and that is exactly the reason why she did do what she did. I am sure that should she be proficient enough in the communications industry there would be some way that she was able to transfer me and NOT get detected.
As I have said, I am most offended that I should be accused of telephoning such a line and should there not be any further investigation which I am privy to then I shall be taking this matter further and contacting my legal team.

2. If I had dialled a sex line, the number would appear on my handset. If Vodafone had taken this seriously and dealt with it properly at the time of the incident, I could have proved that no such number was EVER telephoned from my handset. I am prepared to have this personally investigated and will have it proved that no number of this type was ever called from my handset. It may be that it was called from my SIM but I am absolutely positive that this has been a conspiracy against myself and that this information was put onto my account.

3. I telephoned Vodafone customer services IMMEDIATELY after I was transferred. There MUST be a note, recording of the call, that proves that I told Customer Services that I had been transferred. I am almost CONVINCED that this will also prove that I was complaining about the sex line even before you are suggesting that it was called.

4.In regards to your PAC I can see that you did contact on the 18th April, however request for a PAC was noted. there would be no reason for us not to request this for you because as you rightly said in your email, we do have to provide this to the customer within 3 to 5 working days. -
I'm not sure that you understand the initial problem that I had with Customer Services and that I was told the wrong information. This is why I was trying to contact Vodafone and this matter should not be ignored. I was told incorrect information and then expected to pay a termination fee.
"contact on the 18th April, however request for a PAC was noted" - what does this mean?

5. With regards to the PAC. I am aware that I have a right to my PAC code within 3 days. Can you explain to me why I was not able to obtain it at 20.10 on Bank Holiday Monday? It was available for me and had been available since the previous Thursday, as I had received a call telling me it was available. I telephoned Customer Services and they gave me a PUK/PUK code instead of a PAC code, which was most unhelpful. I then telephoned again on Monday evening and was rather 'helpfully' informed that it was bank holiday so I was not allowed my PAC code...why?

6. Customer services - the way that I have been dealt with by customer services since the 18th April has been absolutely appalling. Ranging from being patronised, laughed at, informed of incorrect information, blatant lies, to being transferred to a sex line.

I have documented the majority of this information and would ask that this time you read it thoroughly as I'm not sure that you understand the two problems that I have with Vodafone.
I have sent copies of this letter to both Ofcom and Which magazine and will be contacting the Citizens Advice Bureau with regards to legal advice.

It is without a doubt that this matter requires further attention. I will do my best to prove that what you are suggesting happened is an absolute lie and I will go as far as I can with this investigation. However, it would be convenient to have a direct contact at Vodafone including a name and direct telephone line. I am treating this matter seriously and would suggest that you do the same.

Yours sincerely,

Katharine Edgar (please note spelling).

As you can see, it has been a rather difficult situation and one that I feel has not been managed in the correct way. Initially, there was one complaint but now, there is the far more serious complaint relating to the adult sex line that I was transferred to.

As some of the customer service representatives at Vodafone have found it difficult to understand my point of view I will make my thoughts entirely clear:

1. I was provided with incorrect information on Saturday 18th April. I would expect that a representative with my account information would tell me the correct information. I would expect to trust what I am told over the telephone.
2. The service that I have received from Vodafone has been completely unacceptable. The telephone calls/emails I have been promised haven’t arrived on more than one occasion.

I understand all the information that –

a) A PAC code should be provided within 3 days, by law.
b) You have no entitlement to a PAC code if you still owe money on your account.

However, I feel that as I was informed of incorrect information then I don’t see why I should have to pay anything for someone else’s mistake. It has been most unfortunate that no-one at Vodafone has been able to acknowledge that an error was made by one of the Vodafone team, they told me the wrong information and it was because of this information that I took out another contract with an alternative service provider. There would be no reason for me take out two contracts at the same time, it would be ridiculous and would cost me over seventy-pounds a month.

With all of this in mind, I’m hopeful that someone can see my point of view. However, now the matter is an entirely different one. If all of the issues above were completely out of the equation, there would still be the huge matter of the call that I had with Sharon. The fact that I was transferred to a sex line is completely unacceptable.

I will be sending a copy of this letter to both Ofcom, who have advised me already to request a conversation with your ADR team, and Which magazine.

I would like some clarification of the issues I have raised and some resolution to the whole situation as soon as possible.

Vadafone Account 200 free minute option. Calls are free on public holidays and after 7pm, provided you have sufficient minutes left on your account, this I had. However, I was billed $37.41 and two lots of $0.88 on January 1, 2009, calls that should have been free. It means that Vodafone will debit my bank account for this amount on Feb 5 . How many others will this happen to? Vodafone is going to make a truck load of money for this technical glitch in the computer billing system. I phoned the help centre and was fobbed off with, "a refund will be in due course on Feb 8". Online complaints system to Vodafone NZ is non existent. Has anyone else had this problem? Dave

I am a new Vodafone User.I bought a corporate connection through TCS, Mumbai.The credit limit which i was provided with was Rs. 500.I contacted their customer care 5-6 times and everytime i called them to get my credit limit increased, everytime i used to get a new answer.Sometimes i was asked to send an sms, sometimes to write a mail, sometimes they told me that once the verification would be done it would automatically get increased but that did not happen.Once the person came for verification i asked him when would the credit limit be increased and how much, i was told within 1-2 days and it would be increased to a minimum of [protected].Again i called their customer care and nothing happened.
I was goin to my hometown so i mailed them not to disconnect my phone in any circumstance and told them that since my bill has not yet been generated i am submitting a token amount of Rs.500 and again asked them to increase my credit limit.I submitted Rs.500 on 23rd december, 2008 and went on roaming on 24th decmber, 2008.Till the bill was not generated the fone was working fine but on 29th december, 2008 i was not getting any access to the network.At about 6p.m i went to their store in Jaipur(Gaurav Tower) to ask them the problem, I was told to wait for half an hour after which they would revert back to me.I did not gat any response from them till 7:30 and finally i again went to them and was shocked to see that nothing was done and they were serving other customers.Again the person told me to wait for sometime and then he started mailings somebody.Finally i had to approach the Store incharge for help.She finally came to know after half an hour that my bill was generated on 28th which i had not received yet at my home, no sms, no mail and the bill was 1140 out of which they had deducted 500 after which the left amount was Rs. 640 and which exceeded my credit limit by 40Rs. so they disconnected my sim.
What are the services they are providing to the people are unpredictable.Even a layman would get a credit limit of atleast 1000 and this is what they say as corporate connection.How would I come to know that what is my bill amount and I informed these people that i would be in roaming during that time.Who would compensate for all my office loss?

This company is ###. I signed up for best mate, and used to be sent a message about when I need to up my balance for Best Mate to roll over. Now they expect you to know ehen the service expires. If you dont realise it has, you just go onto the regular calling network again. Even if you put money on.

Let me explain this clearly.

I sign up for text 2000 and Best Mate. At the end of that time Vodafone used to send a message saying that it was expiring and you needed to top up your funds for it to roll over.

They then realised that if they didnt warn you, you would switch back to normal cell usage. They don't tell you when you top up that you are no longer on the bestmate plan. You call your best mate and have a good yarn and run out of credit...!*** You call customer service... that now costs money (###s) and get told " You should have known it would run out, we no longer tell you you have expired", (wankers). They didnt tell me they were stopping the warning service either.

Telecom used to be bad, but not this bad. As soon as the Telecom G3 network (or equivlent) comes out im switching.

Vodafone is ###.

After 2 days of trying to get through to customer services for the £20 sim card deal, i had to go through a credit check and was declined. That would be fair enough if i wasnt paying on my bank account and wasnt having one of their phones. They also have the power to cut off the cards services if the direct debit wasnt paid. I have been a customer for years with no problems. The other fact is that nobody said it was on condition of a credit check. I was hoping to save money, now im hoping to switch providers!

Dear Sir,

I have a prepaid connection in the name of Gopal Kumar (mob no. [protected]). Firstly, I have got sms on 10.11.08 from 56789 (from your side) "your subscription to MCI has been activated. Thank You!" and my account was debited by Rs. 30/-, but I have never requested for this service and never received a call from your side which you usually do for marketing purpose. After that, I called customer care and talked to your executive to deactivate this service. Executive told me to send sms which he sent to me & the same was received by me {"CAN MCI" to send to your toll free No.i.e 144}. That executive assured me, after sending this message this service will be deactivated and wrongly debited amount will be credited. I have done exactly what Executive told me. After that I got a sms from 144 “Your request has been received”. By doing all this till date my account was not credited from your side. Then again on 13.11.08, I got same sms from your side “"your subscription to MCI has been activated. Thank You!" & again my account was debited by Rs. 30/-. Then I again call your customer care & your executive suggested me to do the same thing which I have done earlier.After doing that I got two sms from your side :- 1. “Hello ! Apki Vodafone MCI_Final band karne ki request hume prapt ho chuki hai. Yeh seva 24 ghanton mein band kar di jayegi.” 2.” Hello! Your MCI Alerts service has been deactivated. By doing all the necessary steps which your executive told me Till date my account was not credited from your side. Again on 14.11.08, I have faced same problem from your side & again my account was debited by Rs. 30/-. Can u please tell me what the hell u people are doing there by harassing me? All the time when I called up, your executive told me that our system is busy, some technical problem is there, Call us after sometime. I am fed-up with your services. Now, I am planning to disconnect my connection. I think you people have more customers that’s why your services are becoming poorer. You don’t care to retain old customers. Please do the necessary action on priority. Again, I request you to please credit all my money at the earliest. Otherwise, I will have to go to the Consumer Forum.

Gopal Kumar
Asstt. Manager
State Bank of Patiala
Zonal Office, Bathinda Punjab-151001
Mob: [protected]

I have recently returned from working in Iraq assisting with some humanitarian aid only to be told that the Voda phone sim card that I have had on contract for years and never missed a payment has been sent to collections for payment that hasn't been received for the last two months, I was away for five and a half months and an automatic payment has been setup, I have been using this for years and it has never failed until now.

Any how I rung collections and asked them what was going on and they said that I owed them $1400 + NZ dollars which by the way hadn't been used for 5 and a half months and apparently I was only two months behind (That is a lot of money for a phone that hasn't been used and only on a get 200 plan which is a max of 150 NZ dollars a month).

I asked if I could have a break out of the charges only to be told no they didn't know however I was to pay the money or go to court inwhich I paid the money and they said that my phone was going to be reactivated in which I am still waiting after three days, I am still waiting for a break out in an invoice which no one from Voda fone can tell me either.

Can someone recommend a public forum albeit "Fair Go" and the processes to get this done as I believe this is disgraceful and want to get the word out that loyalty means nothing to Voda fone NZ, their customer service is one of the worst I have come across.

V.K.Sethi G-39, Sector 25,
# [protected] Jal Vayu Vihar
NOIDA-201301(UP)
VKS/VODAFONE 06.09.08

VODAFONE PREPAID MOBILE - FRAUD ON CUSTOMERS

Dear Sir,

Very humbly, I wish to bring to your kind notice a serious fraud being perpetrated by mobile telephone service provider VODAFONE on its customers. The facts of the case are as follows.

1. I have a prepaid mobile connection no. [protected] for the past few years.

2. In May 2007, I observed that a sum of Rs.30 was deducted from my a/c. On enquiries, I got to know that this deduction was on account of “Astro Service” that I had activated on my phone. Since no such service was ever activated by me, I contacted the Hutch care. Their executive, on checking up its records, confirmed that no such service is active on my phone. However they refused to refund my amount & advised canceling this service at my end which I promptly did. However the deductions continued.

3. Although I do not have records of my complaints before Jan 2008, I am providing details of some of the complaints since then for your kind reference.
i. [protected] dated 23.01.2008
ii. [protected] / 29.01.2008
iii. 5678029 / 31.01.2008
iv. [protected] / 23.02.2008
v. [protected] / 25.02.2008
vi. [protected]/21.07.2008
vii [protected]/01.09.2008

4. It is pertinent to mention here, that although I never ever activated this service, the amounts of Rs.30 pm have repeatedly been deducted from my a/c. I have again & again cancelled this service (on Vodafone executive’s advice) & still the amounts continue to be deducted.

5. My repeated enquiries with Vodafone on Hutch Care/Internet have yielded no positive response. The call centre executives on hearing the problem, put the caller on hold for as much as 30minutes & then hang up, giving us the impression that they know of the fraud but do not want to provide a solution. In the latest case, another Rs. 30 was deducted around 20.08.08, & the enquiry revealed that although “Astro Service” was de activated in May 2008, another service “Vodafone Astro Alerts” had become active & hence the deduction. It is important to note that this sum is being deducted even though there is insufficient balance in the pre paid a/c to support this and although all calls are discontinued because of low balance.

6. As a result, every time my a/c is charged, the same gets deducted in the guise of some or the other service which I have never activated, never used & for which I have never received a service. Earlier I used to get a message on deducting this amount, but now even this message has stopped coming but the deductions continue.

7. This confirms my worst fears that there is an organized fraud on customers to deduct their a/c, without their consent or knowledge to make un due & fraudulent gains for the Vodafone company. Please also note that to de activate this service, the customer is required to dial a special number & then is guided by a lengthy computerized voice & charged at an astronomical Rs. 6 per minute wherein the customer is engaged in a lengthy conversation ( all paid for) & then it abruptly gets disconnected before the service is deactivated.

8. My repeated requests to give me contact details of Senior Management for addressing this issue were not successful. On 01.09.08 (1730 hrs), I spoke to executive SANDEEP followed by floor Supervisor PRANAY & then floor manager SAMIR KHURANA, who refused to give me contact details of senior management. After threatening to approach the Consumer Court, he gave me the ID as bharati.[protected]@vodafone.com and then hung up. This I realized later was the ID of Airtel Chief & perhaps was done willfully to shake me off. I understand this was a recorded conversation & can also be cross checked.

9. The customer’s helplessness in changing the service provider without changing the mobile telephone number due to lack of number portability regime is being taken advantage of by Vodafone. I now understand from some of my friends that that they too have been victims of similar frauds in the past. You would appreciate that having tried all means to rectify this problem, I am now at the end of my patience & am suffering both due to non availability of my phone as well as un authorized deductions.

10. I would therefore request you to take up the matter with VODAFONE to rectify the following in the larger interest of customer fraternity.
a. Stop the fraud forthwith.
b. Refund all amounts deduced from my a/c immediately.
c. Provide contact details (telephone/Email ID)of senior management personnel for addressing such concerns in the future.

With warmest regards & thanking you in anticipation,

Yours sincerely,

(V. K. Sethi)

Since May, Vodafone obstructs all access to data usage/credit information for Dutch mobile internet and telephone subscribers, making it near impossible to stay within limits. At the same time it is impossible to get a detailed specification of the invoices that are mostly bigger than usual. To this moment, Vodafone still advertises on the Vodafone.nl website that we can always check our data usage/credit and get invoice details via MyVodafone.

Our complaints via email, telephone and letter were to no avail. Vodafone argues that it concerns a free extra service thus no ground for any complaints/demands. I argue that Vodafone provides, free or not, false information. In a short time under the acronym SWAS, I have mobilized hundreds of unsatisfied Vodafone customers to file a claim. Our demands: option to terminate the contract per May and return of payments.

This month the claim will be filed by at least 400 unsatisfied Dutch mobile phone and mobile internet subscribers and we mean business. If Vodafone does not satisfy our demands, we will consider publishing Vodafone practices on the international internet scene and we do not doubt that this will deter numerous potential customers to sign a contract with Vodafone thus causing Vodafone shareholders to lose confidence. I (SWAS) am prepared to start mobilizing unsatisfied customers internationally and clutter the search engine results pages for Vodafone related terms with our complaints. Only a few weeks ago I started my campaign to mobilize the unsatisfied Dutch Vodafone customers and the Dutch search engine results are already showing up.

A SIM card was issued to me through a sales boy on 10/02/2008 with SIM number: [protected]... via vadafone letter dated 20 feb 08, the Customer id allocated was: [protected] and mobile number was: [protected] and relationship number was 1.[protected].

There was a defect in the SIM and the same was informed at the India, Noida Vodafone branch... However there was no SIM card re-issued... In-fact I got a bill dated 06.03.08 of Rs.415/-... This is definitely not expected... how can vadafone send me a bill without the SIM card itself being activated?

This has been a huge wastage of my time and an irritating experience… I was no more interested to take this card and had put up request to deactivate the SIM and return the Rs.250/- paid as registration charges to the sales person from a TPA, Abstract Solutions, Delhi, India

I took a new Vodafone connection no: [protected] on 29 July 08 by paying another Rs.250/- as registration charges... I am surprised to know that the earlier hutch number [protected] is still not de-activated... I had got confirmation from Vodafone customer care executives that the number has been deactivated and that I need not pay the earlier bill.

Now my new number [protected] never got activated, reason stated is that there is a due of Rs. 415/- pending against my name... Though all Vodafone front desk executives confirm that I need not pay the bill and that the mobile will get activated in next 24 hrs but nothing seems to happen... This is not acceptable and I feel cheated in the whole process.

My Expectations are:

1) Dues against my name on the mobile number [protected] need to be closed immediately and brought to zero value

2) My new number [protected] needs to get activated

This is pure harassment and unfair practice, which is not expected from a company like vodafone.

Mr. Manager,
I am asubscriber of Voda and, my cell no is [protected].
I just want you to help me to stop getting ALL NONSENCE AND DISTURBING SMS/CALLS routing through your net work.
I am serious and sick and tired of receiving every day these bogus calls/sms.
I am using your net work by paying not to listen and see your business interest. It is absolutely my PEROGATIVE.
I want to see that the appropriate action is taken immediately, without offering any excuses.
Thanking you.
Yours sincerely,
Debashis Sen Roy
C/O Hotel Supreme-Business Class, Goa.

I have signed a contract with vodafone for internet. I waited around a month for service delivery, as there were numerous technical problems, which vodafone was unable to cope with. Every time I had to call vodafone customer service (and of course pay for the connection!), eventually they managed to fix everything and I became a happy owner of internet connection. Till last week - I have received a letter calling me to pay 80 euros fine because I was late with bill payment - I was late 3 DAYS. The letter was not sent by vodafone, but intrum justitia nederland BV (!), I paid the fine, but still I keep receiving bills from them - the last one for 120 euros. In Vodafone they told me that apparently they HAVE FORGOTTEN TO INFORM intrum justitia that our payment is on order now. How can it be that they communicate so well if it concerns fines for customers, but they cannot inform them that they received the money from me? Customers of Vodafone HAVE NO PROTECTION - THEY CAN BE CHARGED FOR UNREASONABLE AMOUNTS OF MONEY JUST BECAUSE VODAFONE HAS THAT FANTASY! I will send an offical complaint to Vodafone, but still I want to share that experience with potential customers of Vodafone - think twice before you decide to sign a contract with them!

EURO 08.

Date: May 29, 2008

To,

Manager Customer Service,
Vodafone Essar Mobile Services Limited,
C-48, Okhla Industrial Area,

Phase II, New Delhi - 110 020

Dear Sir/Madam,

SUB: Unauthorised disruption/disconnection of services

This is bring your notice that I am the owner of your mobile No. [protected] issued in the month of March 2008, Since then there has been lot of problems created by your customer care who without any rime and reason discontinued/barred/restricted my services on the aforesaid mobile number despite the fact that I have never ever defaulted in making any payment whenever the bill is issued on me. I have been informed by your customer care services that they will keep on debarring my services if I do not make interim payments for which no bills has issued. The aforesaid practice of debarring services by you is contrary to all principles of law and this is nothing but an arm twisting tactics to extract money from honest customer who pays his bill before due date. It is further brought to your knowledge that you have failed reactivate despite facts that I have paid you several times the interim payment amount for which you have never raised the bills, the last interim payment is made on 27.05.08 for an amount of Rs. 1000.00 and on 29.05.08 by 2.30 p.m. again my services are debbared without any notice. The practice of asking without bill and discontinuing services without notice and prior to the due date of payment is totally uncalled for and is arbitrary action on you part and is unfair trade practice. You cannot be allowed harass your customer at your whims and fancies and subject him to meet your undue/illegal demands.

Your arbitrary and illegal actions has caused great loss of business and you shall be liable to compensate the undersigned for all the loss that has occurred to the undersigned due to your various acts, omission and commission. By way of this notice I hereby call upon you to restore the services with immediate effect failing which I shall seek my remedies before appropriate court of law. This notice is without prejudice to my rights and contentions as available to me in law.

Regards,

Nilesh Ratkanthwar
C/o. Assets Care Enterprise Ltd.
IFCI Tower, 13th Floor, 61, Nehru Place,
New Delhi.
Cell: [protected].

i have a problem with my vodafone prepaid conection. last 1weak i can't send any masage. my masage sending facility barred by vodafone. i have complain again & again but they are unable to give any solution to me.

vodafone have coustomer care executive, name "SOUMAYA" who has miss guide & miss behave with me.

My Name : SANTANU DEY
MY Vodafone no. : [protected]

Here is my story. In February 2008, I decided to get a new phone which would better fit my business and personal needs. It is a Blackberry Curve 8310. At that moment, my mobile provider did not have the phone. I decided to switch to Vodafone since they had the phone and it was important for me to have it. In the meantime, while I signed over the phone a contract with Vodafone, T-mobile started selling the phone as well. It was in my interest to switch back to T-mobile now since the phone and the service was offered at a better rate. Acting timely, I called Vodafone within a week after I received the new Blackberry and informed them about my cancellation decision. Separately, I sent them the phone back and all the documentation they required to cancel the contract. My cancellation hassle started on March 9. I called them infinitely many times and still by today, May 16 (yest after more than 2 months) Vodafone does not want to release my number. I have been given infinitively many reasons and promises that this will be dealt with as soon as possible but by this moment, it has not happened.

I called the customer care today (9th May 2008) for a simple query. All I wanted was the stupid messages that I get to stop. To start with I had to try close to 10 times to reach an executive which took me 45 mins. Once I reach the first executive (Chaitanya), he requested me to call a toll free number (1909) for the messages to stop. When I enquired if he could do that as I had already spent 45 mins on the phone, he denied upright and said its not possible. The best part of this interaction was he never had time to listen to what I had to say. He just wanted me to listen to him.
As I had no choice I called the number given and land up in the prepaid division and got transferred to the post paid department. Here I got an opportunity to talk to Harsha. He gave me a different resolution altogether. Not satisfied with the resolution I requested for a supervisor. But hey the supervisor are always busy and do not have time for the customer. I wonder what are they busy with. The call was transferred and I think there has been some problem with their internal lines as every time the line is transferred to a supervisor the line gets disconnected.
I tried again and this time I had Vinay on line. The call started with their punch line “I am here to help you”. But sadly the help was too far away. I requested for a supervisor again and again the call got transferred and disconnected.
I tried again and had Srikanth ( Emp ID 250879 – that’s what he said it is. I am not sure though). I requested for the supervisor upfront. Hmmmm guess what happened next. The call was transferred and disconnected again.
I wonder what the supervisors do?