Vodafone
Reviews and Complaints

First of all I was sold bad. I am told I will get 3 months of television total for free but no I was billed for that. Every month my invoice is higher. After 3 months of disappointment service, I cancelled the television service to make sure I stick to Internet only, which was supposed to reduce my invoice amount to 34 euros but it didn't happen, I was still invoiced for more amount.
Customer care is another history, each person that attends has a different justification, looks like they are trained to cheat on customers.

First of All
I am another mobile operator First Class Customer
It has been long time to deal with Vodafone
And coming to end up this relation soonest by transferring my lines to my loyal other operator
1st
I paid the amount needed for my two lines
[protected] and [protected] at new Cairo branch
Surprised that 6666 worked and 9999 didn't work

2nd
calling 888 customer Service saying to me call 881 for post paid lines
Ok no problem
Calling 881 more than 3 times replying me 888 and they say no call 881
What's up ! I am looking to my phone and it shows 881, I am not that crazy !
After 3 calls, they say excuse us post paid service 881 only works from 10 am to 10 pm !
Is that logic, sorry Vodafone ... it cames to very poor service !
No hope for Vodafone to come up !

I was loaned a sim card by a friend so I would not arrive in Spain without access to data for my GPS. I purchased an additional plan with 2G data for 10 Euro online at Vodafone Espana. When I arrived I called to check the data balance to be sure I would not run out and find myself lost. The customer service said I had no data left. She was unable to tell me what happened to the 2 G I already purchased. She kept insisting that I pay 15 Euro more for more data. Instead I went to an Orange store and purchased a totally new sim card with 6G of data for only 20 Euro. I would like my money back. The phone number for the sim is [protected]

I faced a problem that I recharged my mobile to renew the mobile internet, I use the code *2000*40# to renew my package, usually I didn't receive my messages from your side on proper time, so I used the internet as usual, next day I found that the package didn't renewed and my balance disappear, I called the customer service and after 6 calls, one of customer service supervisor talked with me with unprofessional and unacceptable way and told me that this is not their responsibility and they will not renew my account or return the amount deducted.

My mobile no. Is [protected]

Please support and help.

Hi All,

I have an issue with mobile as I was charged incorrectly for the third time and I found calling customer service is useless as they promised a callback and that they will escalate my case and it didn't happen.
I have spoken to a supervisor called Nagwa which was hilarious and she didn't bother to help and promised me that I will receive a call back from complaints team which didn't happen and the incorrect charging still ongoing!

I was subscribed to a news service no matter how this is not my issue, however when I asked to cancel it I contacted the call centre 16888 (Egypt) on 27/4/2018. They asked me to send a message to certain number to cancel the service and I did.
Unfortunately FM 27/4/2018 Till 2/5/2018 I contacted the call center several times and on each time they asked me to use different code to cancel the service till today they cancel it from their side .
When I asked them to refund what I paid fm 27/04/2018 till today(along with the expense of each call I did) they refused and said to me we can't do this.
My details is as follow:
Name : Ramez Alfy
Mob No : [protected]
Title: Deputy Manager at a Bank in Egypt

Note: I'm a client at Vodafone may be for more than 20 years and I'm really depressed with their reply for such a minor kind of compensation.

We have a commercial account with Vodafone Egypt and have been customers for several years, our phone bills average 15, 000 EGP per month, however during Feb/Mar 18 we received a total bill exceeding 39, 000 EGP, we requested itemised bill and on receipt discovered several dialled numbers for countries not contacted by us, furthermore these numbers dialled were dialled over only 2-3days and constantly being used for a majority of the day and night and on weekends (according to the itemised record) which is not our usual trend, we immediately notified customer services and they deny there being any error and subsequently have disconnected our lines.

I complain since i have always used Vodafone, why should i now take my business elsewhere when clearly where is an error that needs to be checked, we have no option but to commence proceedings against Vodafone.

While on a trip to Spain my girlfriend and I got vodafone prepaid SIM cards. In Australia I have been a customer for 15 years and my girlfriend around 10. When moving from Australia to Spain we both had to pay exit fees even though we had continuous service and even though we advised we planned on using vodafone contract services in Spain.

When we returned 1 month later to live in Spain we asked in a vodafone store in Salamanca if we could up grade to a plan and keep the same numbers and we were told no. Because we have a business and we had given our number out we agreed to a contract with moviestar who advised we could keep our numbers even thought they were a different company.

Once we agreed to moviestar, vodafone began calling us. We each had around 10 missed calls from different departments from vodafone. My girlfriend answered and spoke to a representative who offered basically the same deal as moviestar but half price which was, 2 phones with 20gb data each/ home internet/ pay TV for 60 euros per month. Great deal right?!

We cancelled our deal with moviestar and agreed to go forward with the vodafone deal as it would save us 720 euros a year.

We continued to get calls from people asking why we had cancelled and moved to moviestar, after advised we had come back to vodafone they advised someone will call us. When someone finally did call us they advised we were not able to have this deal. The representatives would then try and negotiate our deal, even though we had an email with the deal offered.

My poor girlfriend (speaks Spanish) spent 2 days on the phone being escalated to supervisors getting no where until finally the following day we got a text to advise the service had been activated. The gbs advised was incorrect which took a further call and escalation to a supervisor to resolve. We then got a text to advise we could choose our pay tv service which we have not done because we have not bought a tv yet.

We thought our problems were solved. We waited a couple days for the internet to be connected but when we had no contact we decided to ring. We were then told internet for Home was not included. Previously we had also been advised for an extra 5 euros per month we could get a speed of 300mb but then after agreeing was told not possible, only 50mb which we reluctantly agreed to.

So now currently we are on the phone with customer service trying to resolve the issue of the home internet installation. So far we have been placed on hold 4 times for over 20 minutes each then the phone is disconnected. We are back on the phone again and still nothing resolved.

The level of customer service we have received is disgusting. I have never been treated like this in my life. We run a small business which has suffered because of vodafone customer service. All they are interested in doing is signing contracts and doing absolutely nothing to help people. If this is not resolved today I will be going back to moviestar who had a better service, better customer service but double the price. More than happy to pay an extra 720 per year to not deal with vodafone ever again and we will be advising all our customers.

Company announces that business packages can call customer service for free on roaming. I called the customer services on roaming on during March 2018 and they charged me on the international rates. They don't have any policy for customer services. They change their services without any notification. The website don't provide any details. Their team is very poor. Keeps only getting the questions without providing the answers. They recorded my compliant in non truthful way 3 times. They are either don't understand it or just biased.

Gents,

Please be informed that my home ADSL service had disconnected and unstable for more than a three weeks considering that I raised this issue many times to the vodafone Egypt call center without satisfactory response.
Taking into your kind consideration that I am upset from such bad response as I am Vodafone customer for more that 10 years ago.

Hello

I am Sinchan Bhattacharya, working in Dr Dm Tech PVT LTD, Kolkata,
In my family, we have 3 vodafone connection, in that 3 of them post paid.I hope I am a
valuable customer for your company. But I am not getting the benefit.

I have network problem, in my residence. Means my call is disconnected sometimes,
and in another situation I am not able to make any call because of low signal.
My current place name is (Jagadish Paschim bar, Manikabasan, Purba Medinipur 721453), just 3 KM from Depal purba medinipur.

I have registered first complaint on 23-01-2018, (reg no is [protected]).After that several times
I made complaint like this. The response given back are different, but my actual problem is still persist.
Today i call to your customer care And talk to Mr.Saddam and i want to talk any senior supervisor he told me this time is not available please call Tomorrow after 10 am, so i very unsatisfied your service.

So this is the final letter/ attempt to continue with the connection.
Please escalate and do the necessary steps to solve my problem as early as possible.
Any clarification please follow my previous conversation.

For the last few months I have been continuously writing mails for the same topic and still the same thing is continuously repeating and not getting resolved by Vodafone.

As clarified by the team only for the below reasons will i be charged international rental.

{Activation: Please note that Rs.99/- gets debited from your balance for activation of international roaming service if you initiate any of the below stated activities from your number.

1) Attempt of outgoing call/ miss call

2) Receive incoming call

3) Send an outgoing SMS

4) GPRS usage

We wish to inform you that incoming calls will be chargeable in international roaming. Charges will be applicable as per country.}

I have not tried any of the above again.

However again for the third time in the last 3 months I have been charged. This time the day of me leaving the country so again why is it charged when I have not tried or used any of the above. In the past I never tracked my balance but since these few months I have been travelling and so it is easy to know, so do not know if I was charged in the past too.

With this case I feel I need to take this to the consumer court for fraud by Vodafone. This time I am not only looking for the credit but for an explanation for cheating customers, also for an equal compensation. I shall as well get this to other vodafone users so they are aware and avoid using vodafone.

I am Vodafoner for more than 10 years whether mobile or mobile internet or adsl . I really believed that despite Vodafone may be the most expensive network in Egypt but it is worth . I was always proud to be vodafoner but I don't any longer. CSR is really terrible and lying and saying the same excuses all the time. They don't try to exert effort especially in adsl . I hang up on an agent who made mute because I was very angry that he did t give satisfied answer . I don't like my attitude but he really was very provoking. I decided to cancel all my relations with Vodafone whether mobile or adsl . I am really very Disappointing and you need to tell your agents when he says a reason it needs to be logical and don't say Sth won't happen. Sometimes I believed that csr people forgets that we can be csr in other places and we know all scenarios and how you play it . So I am really can say I began hating Vodafone and won't recommend any one for this network as it became expensive and useless at the same time.

Vodaphone no: [protected] - we stopped using this facility till july'17. We went to the local office & surrender the no. Accordingly the bill dtd: 15.10.10 (invoice no: 06igj10709030514 dtd. 15.10.17), recd with value 0.00. We thought everything was closed. However, again from nov'17, new bill started coming. We went to the local office thrice without any result. For any further info, u can contact e-mail: [protected]@gmail.com, ph no: +[protected]. Request you to kindly intervane & resolve the issue.
Regards
Shravani banerjee

I have received a picture of the letters from my previous flatmate in London, please find them attached below. The letters are from Vodafone and Lowell Portfolio 1, stating that I have an outstanding dept of 925.45 pounds. Although, I have never signed a contract with the company or required any of their services, plus I have moved out of London around 8 months ago. So my identity might have been stolen and someone else has signed the contract under my name, in which case I would like to receive a copy of the signed contract, or it is a scam from Lowell Portfolio 1, as after consulting with Vodafone online assistant, I was told that account is not active and he could not see any transactions happening, which in this case I would like my charges to be withdrawn.

My husband and I have been Vodafone customers for about 6 years and have had a few minor problems until we recently moved...we have had endless problems since then.
1. My husband cancelled his mobile phone but was sill charged for it...he has sine cancelled it 2 more times before it was eventually removed from our bill...still no reimbursement.
2. We could not understand why our bills were so high [my husband pays by debit card over the phone as we have received no bills since moving here]. Not one person told us that we were paying for 2 addresses as they had failed to acknowledge that we were no longer at the old address...we were still billed for the full amount even though we brought our old equipment with us so it was not possible for somebody to use a vodafone connection there [ I also no that the new owner used Movistar not Vodafone]...no reimbursement.
3. We have lived here for two and a half months now and during that time we have had 3 weeks of a decent connection, the rest of the time we have been on 'go slow' and have been told so many different things that our minds are boggled as to what the problem is. My husband go tired of calling customer services and getting nowhere fast so he went back to the local shop who told him that because we stream off you tube this is eating up our GB per month...we have always done this and have not had problems in the past, and I find it hard to believe that we could use up 50 GB in one week [which is what the woman says we have even though on my vodafone it states that we should have 55 GB . We have been told that we can buy 'top up cards', ie. pay more money per month on top of the 54 euros we already pay! We are disgusted, disappointed and feel that we are being ripped off and can do nothing about it except look for an alternative service. 'Angry' doesn't quite explain how we feel.
After looking at online reviews and complaints I see that we are not alone. How do Vodafone get away with robbing and scamming so may people?

Dear Sirs,
my name is Bigad Mahmoud, mob no. [protected]. i am the owner of Artech company. we have more than 15 numbers with vodafone. more than 10 days ago I asked the call center to add a new line to our account. after a while, Miss Marwa Youssef ([protected]) our account manager called me and informed me that she will send to our company a number of sim cards and when we receive them I should call her to activate. i received these sims one week ago and have been trying to call her since last Thursday. She is not answering my calls, she is not calling me back, and yesterday she send me a message telling me that she is on vacation and will call me the next day. The next day I am calling her again and again and she is not answering.
Should I have to suffer that much to get a service from your company?!
I wasted a lot of time trying to get a very simple service which I failed to get at the end because i am dealing with a representative of your company that simply doesn't care about her customers.

i am going to switch all my lines to another company where I can find some respect.

Hello, we are tourists staying in a hotel in Taba Hights, Sinai. We read on your site that a SIM card with 1.5 GB costs 30 Egyptian lira. We went to the Vodafone shop in Wakala market, Taba Hights (only one shop in the area) and we were charged 150 lira each! Total of 300 lira. This is a rip off! Absolutely cheating the tourists. I showed the store owner your website prices, and he dismissed it claiming your site (his company's-Vodafone) is outdated and in Egypt prices change everyday...this is ridiculous.
Also, he did not give us a receipt of the purchase, and did not give us the rest of the card with the local phone number. He tried to charge us extra 30 lira for Egyptian phone number while the sim itself has a number already associated with it! I will be happy to supply you with both sim numbers so you can check for yourselves.
Please advise what to do.

Thanks,

Joe

Good evening,
I am complaining about a network problem i'm facing in Egypt. Actually, i am living in destrict (5th settlemet) in Cairo since 2012 and the network was really good. However, since November 10th, 2017 the network has become very bad ans i cannot complete a 2 minuets-call. I sumbitted the 1st complain in Nov.20th and nothing was done. Another complaint was sumbitted 2 days after and after two days, a VF representative called me and asked me to send her my location using share location and promised that a concerned person will contact me and solve the case max by Dec.1st. But no body showed any concern and i was never contacted by then. I called the call center again and sumbitted another complain the same problem existance and bad service and followup i am receiving but they ignored my complains till now. I am a loyal customer who has two lines (+[protected] & +[protected]) for more than 18 years and very committed client who have never had a delayed bill. I am really disappointed from the service quality and the carelessness of the VF representatives and the bad followup. Waiting for your feedback!

I am complaining from Vodafone Hurghada branch at Sheraton street.
Today I go there to check why my internet data package is not working although it was renewed on time and the money was taken but the net is not working!
The girl who was there told us that we have to come on Saturday as there is no technical support and she don't know?when we ask what is the problem with the line she say nothing ?!she had no experience at all and she is not qualified to be customer service then when I shouted at her the manager came and say the same he see nothing and he don't know why it is not working and we have to wait till Saturday for the technical to return from vacation or call 2828!when I told him that this is a data line on iPad and I can't call 2828from it he give me a wrong information to call 162828 from any other Mobil !
How can it be this a way of customer service to say we don't know you have to call or wait till Saturday?!
His way in talking lakes all the experience to deal with customers!
I waisted my time and got no information and wrong number?