Walmart
Reviews and Complaints

The shelf tag for 375ml Pendleton whiskey read something like $10.27. It rang up for over $14 dollars. Alaska has no sales tax and the city of Kenai, AK, where this happened, has a 6% sales tax. My expectation was that it would be under $11.00.

I asked if the shelf tag was in fact not correct. The cashier looked at it, looked again at the register display, took the tag down and told me she could not do anything about the incorrectly displayed price. I asked for the on-duty manager. He arrived and made a call. He informed me that there was, indeed, nothing that could be done. "Federal regulations." I then asked for the store manager's name and when the store manager would be in so that I may speak to him or her. I received the manager's name and number. I asked when they were next in store. The on duty manager didn't know when that would happen. He believed that it might be a week or so. I then asked if he could give me the difference off the other groceries I had just purchased. No, it wasn't possible to do that without him being fired.

I my experience when this sort of thing happens in a reputable store, they understand that it was their error not customer's, and make it right. Walmart had no intention of acting responsibly.

I left very unhappily without buying the liquor.

Purchased a WalMart gift card in person on 12/19/2022 at the Walmart in Georgetown, Tx. The card appeared to be intact and was activated for $100 in the store that day.
The card was immediately brought home and remained in our spare bedroom until it was given as a gift on 12/25/2022.
When the gift recipient tried to use the card he was told the funds were spent on 12/21. That’s not possible since I physically had the card until 12/25.

Walmart was contacted and a ticket was opened for a compromised card. Ultimately WalMart refused to assist, citing their Gift Card Terms & Conditions. The Terms & Conditions don’t even address compromised cards. I feel like I have been defrauded by Walmart. I am currently disputing the charge with my credit card company.
Beware of buying Walmart gift cards!

I drove from my home to the Eldorado Walmart location to get some children’s cold medicine for my child. I arrived at the door at 10:40 the door was locked and an employee at the door told me they were closed. Looking at the store hours posted at the door indicating that it was open till 11 pm I asked to speak to a manager. The employee came back and said she was coming. After waiting 10 minutes, Suzan the team leader comes to the door. I tell her that the store hours are clearly open till 11pm. She tells me that they want to go home early and to come back tomorrow. Being that Walmart is the only store in town I had no choice but to let my child suffer without cold medicine.

Order # [protected] is not a valid charge as it charges me for two additional Boston creme cakes which were not delivered to me. This order is also shown as a curbside pickup, which never occurred. My complete order was delivered, not picked up.

Also, my financial institution did not place a hold on my account for $40.82, Walmart did.
Here are the facts:
This is the ONLY valid order:
Invoice Order # 2000106-[protected]: 2 Boston Crème cakes
2 candles
1 sheet cake
Total Charge: $54.98
This is NOT a valid order:
Invoice Order # [protected]: 2 Boston Crème cakes
Total Charge: $19.95
My account was debited for the following amounts:
$2.16 – Walmart has provided no explanation for this debit.
$40.82 – Walmart has provided no explanation for this debit.
$54.98 – This appears to be the only valid charge which is itemized on an invoice.
Total Amount Debited from My Account: $97.96
Total Amount of ACTUAL Order: $54.98
Total Amount Walmart Owes to Me: $42.98

I advised Walmart via email that I expect to be refunded in the amount of $42.98 within 48 hours of this email being sent to them.

After spending a little over half of a $50 gift card. My card declined so I called the Cust service number, entered my card Info and was told there was no balance remaining. Big what? So I checked my activity for 30 days and all seemed correct accept totaled only $29.80. So I attempted to call back and the system no longer recognized my card information after re-entering it 3 times. Answering system hung up on me. I called back and still did not recognize the card.

This store is always understocked and out of everything, especially name brands. This has been going on for quite some time. We wind up having to go to the store in Woodstock IL 15 miles away to get anything we really want. It seems like they just stock basics and only great value brands for the most part. This store has really become a disappointment. Very poor management.

There has certainly been more than one occasion that things have been happening. The second shift coach and team lead are slowly but surely running everyone off. There have been a lot of people quitting in the last few weeks. One of which was one of the team leads for the same shift. The GM treats people like absolute garbage all the way from basic employee on up to management. I have witnessed her demeaning way of speaking to people, she stresses everyone out and makes everyone want to quit. Nobody is able to make a complaint against her within the store because she is good friends with the person that we would go to. There are a few managers that are also good friends with her and will stick up for her no matter the situation. Before the GM started shifting managers around to different departments and to different shifts things ran fairly smoothly and people weren't quitting left and right. Since we started working with our new coach she has been targeting a specific employee that is a good worker. I am not sure what the issue is but it is absolutely a situation of discrimination. She has coached this person (of color) several times for things that other people (not of color) are getting away with constantly. It has gotten bad enough now to where the team lead is even making the situation worse. I can supply more information privately but it goes much deeper than I am even expressing on here. Inappropriate behavior, treatment of employees, relationships between ranks and more. There has been no way for lower employees to get this resolved because we can't unless we contact someone outside of our store.

Order #2000105-[protected]
Order placed 12/12/22
shows that $15 Panera Bread Gift Card and $200 Vanilla Visa Gift Box Gift Card received on 12/15.
Panera Card was received. The $200 Vanilla Visa Card was not.
On the fedex tracking it shows the same picture for both cards (separate packages). The picture only shows one package in it. (the panera card).

Contacted wal-mart.com via chat and had them call me (I believe this was on 20th). I was told I would need to be transferred to the billing department.
Waited on to speak to that department for 45min. I was told I would need to call back once my entire order was delivered.
12/24 the rest of the order was delivered. I called the billing department back. This time I was told that I would need to file a dispute with Fedex. Fedex was closed.

12/28 Got a hold of fedex and was advised that the shipper (wal-mart) needs to file the claim. I called Wal-mart.com back again and then was directed to call the wal-mart gift card line even though this is not a wal-mart gift but a Visa gift card. I spoke to someone at the wal-mart gift card line who advised that they could not do anything with it because it is not a wal-mart card. This lady was able to message a supervisor and was advised that the Visa card was canceled and that I would be getting a refund for it.
I then waited 2 weeks and still no refund.
At this point the $200 VISA GIFT CARD has been canceled.
01/11 call again to try to get this resolved. I am told the issue has been escalated and that I should be contacted in 24-48 hours.

01/13 STill no refund. I call once again and once again I'm advised that this issue has been escalated and once again I should get a resolution in 24-48hours. I then received an email saying that $127 has been refunded back to my card and that the rest I will have to dispute with my financial institution. They canceled the REDNOSED WAL-MART gift card that I had given to my daughter for christmas. I NEVER HAD AN ISSUE RECEIVING THAT CARD!
01/13 after receiving an email that the wrong card has been canceled I called back once again. I was told that the representative and his supervisor were unable to issue the refund due to an error code and that once again the issue has been escalated.
01/17- Still have no resolution.

Went to Walmart in Durham NC Jan 16,2023. The store had a power xl air fryer on display marked clearance $59 Rang up $98 at register. I showed the cashier a picture clearly showing a display with several air fryers on with a clearance sign showing $59. The cashier said people had been bringing them up all day trying to buy them for $59. I told her if the display was wrong then they should fix it or honor the price. The only thing offered was a 10% discount. How can Walmart know it’s wrong then refuse to honor the price?

I made a purchase on line in May of 2022. I have been fighting with them since then, I bought an item then tried to cancel it, and was told by the third party which I did not know was the case that I would have to pay to ship it back over 300.00. I have called walmart a ton of times every time I called the customer service rep said I did not have to pay and they would email me a return label to ship it back at no charge well, never revieved anything so called back this happened 4 times, then I talked to someone again and they said I'm not sure why they told me they would send me a label they couldn't do that, I went on to say then they just told me that to get me off the phone. I even went to Walmart to ask if they can return it at the store and they said no and walmart.com should take it at no charge, I am just fed up with getting the run around and need something done. It was 950.00 and I can't afford to lose this much money, I work hard for what I have and for this to happen is totally unacceptable. I really hope someone can help me with this please feel free to contact me with any further questions [protected]. I am not a happy customer at all.

Thank You

Andrea Hammond

On 12/20/2022 I ordered a Mooer Red Truck Combined Guitar Multi-Effect Pedal Processor Overdrive Distortion Reverb WAY01. I was charged a total of $281. Plus some change for the item. I ordered it for a Christmas gift but was advised it wouldn't be delivered until 01/12/2023. I waited patiently although my son needs the item asap and my money is in Walmart's hands. On 01/09/2023 I received notice that the item with the tracking number was delivered to our mailbox. We were concerned because we didn't believe the time would fit in the mailbox. When we retrieved the item, it was a torn envelope the size of the shipping label with a tiny memory board inside. I immediately contacted Walmart Customer Service and demanded my money back so my son could get what he needed and had been waiting on since Christmas by purchasing something locally. I got the runaround and after about 1 1/2 hours I requested to speak to a supervisor. After another 30 minutes on the phone I got an apology, a $25 gift card and a promise that I would be able to get a refund on Saturday the 14th because there was a window and because the delivery date fell between 01/09 and 01/12/2023 and because Walmart rules said I had to wait two additional days I would need to call on Saturday. I waited one additional day and called today, Sunday, 01/15/2023. Once again I got nothing but a runaround waiting considerably more time after two additional calls and a bunch of research. The first person on today's call promised me a refund, but said I'd have to wait 24–48 hours for the funds to be refunded. (I'm sure Walmart prefers for the money to be in their account as long as possible rather than mine). I asked for a confirmation and she said I'd get an email advising me of what she had stated. I checked for the email and what it said was they were investigating where the item was and contacting the seller and I would hear from the seller in a couple of days. So what she said was a lie. I made actually two more calls because the first one just sat there, finally after the initial conversation I had to ask for another supervisor. He was completely uncooperative and said I had to return the item first before I could get a refund. I said I wouldn't waste my time returning a one inch memory board, if I received the item and wanted my money back of course I would return it but not this total insult of a package. I did offer to provide a photo of the label and item. I also advised I was already promised a refund immediately and I believe they would have taken notes as all businesses I know take notes regarding calls. He continued to insist he wouldn't give me a refund without returning the junk I received, in spite of the promise previously made by a supervisor. I would highly recommend that no one do business with Walmart in light of their horrible customer service, dishonest promises and crappy vendors. I looked up the vendor and they had terrible reviews and I could only find reviews about clothing items, nothing musical or electronic. They are past they delivered date and have zero right to be sitting on my money. I am appalled by their behavior, to say the least.

the walmart at pittburgh mills has products then they just stop getting them and I know they sell well because they sell out quickly. great value pizzas they were 4 in a box for like 4.99 great value french vallina ice cream kens steakhouse Italian salad dressing old elpaso chicken fajita seasoning and sugar snap peas .. these are just a few items I have noticed ... so now I do 75 % at other stores that carry these products ... time to get people in management that know what they are doing ...

I'm not sure how to write this other than coming right on out and explaining it the best way I know how.

Store 2908 has a racial bullying issue. Normally we hear stories about Whites bullying Blacks, but we never hear about the reverse, which occurs just as often, if not more often. In this particular store a white employee is being punished just for being White. Here's what happened ...

A black employee is walking around in the store and suddenly says, "B-word A-word N-word" (hope you can figure that out, trying to keep this G-rated). This black employee walks over to another isle and asks a white employee, "Did you hear what I said?"

The white employee replies, "Yeah. You said, 'B-word A-word N-word.'"

The black employee laughs and goes to another isle where another black employee is working.

Suddenly the 2nd black employee comes over to the isle where the white employee is working and says, "I can't believe you said that. If I weren't on the clock I would beat your A-word." - and throughout the remaining work day, this 2nd black employee threatened the white employee with bodily harm 2 additional times afterward.

The 2nd black employee had the nerve to pull the race-card stunt and complain to store management.

It sounds like a setup with an agenda of it's own, but I digress.

This incident has already been reported to Home Office. Store management has no clue what to do, but for some strange reason they decide to punish the white employee with work area restrictions while allowing the 2 black employees to continue working normally unrestricted. I do NOT see how anybody would view that as fair. This Is Racial Bullying! No Doubt About It!

Back in the day of normal times, whether or not there was a misunderstanding, any employee threatening another employee with bodily harm was immediately terminated! There was no waiting on Home Office to send store management instructions. Store management already had the brains and gonads to do the right thing.

But these days and times, management is afraid to punish black employees for fear of racial lawsuits. Black employees can now steal from the store, use dirty language all day, threaten to beat up white employees for no rational reason, and keep their job without any restrictions.

Just because white employees are usually easier to shove around doesn't mean it's okay to do so.

Why is it that black employees can use the N-word all day amongst themselves, but a white employee isn't allowed to utter it while answering a black employee's question? Don't you think this is kind of weird? Do you not think this is racism too? This is NOT okay!

Purchased about one hundred dollars worth of merchandise from the store located in Roanoke Virginia, I used a self checkout station with a camera recording my purchase and the help I requested with the purchase from an associate. The security guard stopped me at the door and demanded to see my paperwork for the purchase, I told them I choose not to provide it again. The temporary detained me and my wife, blocked our paths to leave and belittled us for ten minutes. I told them if the continued I would file a police report, we were recorded during the shopping trip from start to finish of this purchase in to be accused of stealing and told we were not welcomed back in the store. This is wrong in so many ways.

Walmart Grocery owes me just short of a thousand dollars so I will not give up on getting refunds for deliveries that never came. It was during Covid so things were hectic. That said, I contacted Walmart Customer Service any and every way I could and still could not get help. It's been two years and they have put more customer service reps in place, however, they can only refund orders of the last 6mos. Order nos. are: [protected]; [protected]; [protected]; [protected]; [protected]; [protected].

I shop at Walmart because it's very close to my home. The procedures implemented have been contrary to the customer, and very much inconvenient.

I placed an order online, and put "DO NOT SUBSTITUTE", before I place the order. When I picked up the order there were substitutes, another annoying this is for pick up of an order, I had to walk all the way around the building.

You had a system before, right out from customer service, you put in your order number, and they would pull it and deliver to you. Now there some flaws with this system, but it was a hella lot better than what you have in place now. You state that you value the customer, and customer service is you primary concern, the actions that you have in place exemplifies just the opposite. I ride the bus, PLUS I HAVE A HANDICAP. I do not have a car, yet every salesperson I spoke with stated "you drive around, I told them I don't drive. Your people have a problem with conflict resolution and are very rude. WHAT TRAINING DO YOU INCORPORATE FOR YOUR PEOPLE, BECAUSE 90% APPEAR TO HAVE NONE? MOST DON'T EVEN POSSESS PEOPLE SKILLS.

I shop at Walmart because of the convenience, but I am seriously considering seeking an alternate place to shop. Walmart has gotten so big, you don't give a damn about people anymore, and customer service is definitely not your main goal

I went to make a return to the Walmart in Cranston, RI and the woman at the desk was extremely rude. I was returning two items so I just explained to her that I had two emails with return codes and she says to me in a very rude tone that she can only do one exchange at a time and seemed annoyed that she had to actually work. I explained to her that I know that and was just letting her know that I had two separate codes to scan. One of the items she wouldn't even let me return. I did not get her name because of course she had her name badge covered so you couldn't see it but it happened today, January 11th around 1:30 pm she was covering for a person who just went on break. This employee needs to be spoken to because no customer should ever be spoken to like the way she spoke to me. If I was at my job and spoke to a patient like she did, I would be fired. If she doesn't like dealing with customers, maybe she should find a new career path.

I purchased the wrong version of a blu-ray copy of a movie. When I tried to return it without the receipt, they said they can't take it back. Even though they have it on the shelves still, and it's clearly unopened with the Walmart sticker still on the cover. They said they can't refund the blu-ray without the original receipt. Even though it was clearly purchased at Walmart.

I will never purchase another item like this from Walmart. I can get the same product from Amazon (one of the many reasons Amazon will beat out Walmart for certain items) without the hassle of having to deal with returns desk people who don't know what they're doing. Congrats, Walmart. For the $30 cost of the blu-ray, you lost a customer to Amazon.