Walmart
Reviews and Complaints

I tried to get help with an item I had lost the receipt for. It was a game and I needed the activation code from the receipt to use it. This game cost $99.00. The two ladies at the service desk told me before I could even finish my sentence that it was non returnable. There was nothing they could do. I ask if they could lookup the receipt. They told me not without a bunch of information. They told me a was out of luck and should have paid more attention when we bought it. I called Walmarts service center phone number and was helped in no time. They emailed me the receipt. This happen at the Brownwood, TX Walmart at 7pm on January 7, 2023 zip code is 76801

I purchased a $90 vanilla gift on 1-6-23, I brought it home, registered it, try to use it online, came saying error, card doesn`t exsist, I went to vanilla website and got a 1800#, called it, nobody never answered after 1 1/2 hrs, so I took it back over to wal mart and they said their wasn`t nothing they could do about it, I still have the receipt!

Store on 66th st n and Park Blvd in St Petersburg, FL. Jan 06 2023 1130am

No cashier service at checkout, only loaded self checkout. This store does it all the time... Just no respect for us... Only one cashier available most of the time or none... Today I left my order there... This company is pressuring us to do it their way this as to stop we are not cattle we are people no other food store abuses like that... So now I buy from them only if I don't have a choice... This mockery as to stop, even if it's a giant doing it

🤬So, once again today (Jan 6 2023) I ordered groceries to be delivered yet they lied and cancelled my order. I even called after I made the order to MAKE SURE it would be delivered since they have the reputation of being so unreliable. Then after being 2 hours after my delivery window and supposedly being out of items like "bread", I get the text that its on its way followed by another immediate text that the driver "attempted" to deliver. Clearly a lie since I have a ring doorbell and a dog and he couldn't physically have done that so fast. I contacted again Walmart customer service for them to lie and say the driver felt some of the items were damaged. Which is it?! I then even tried calling the store directly for over 30 minutes just to have no one answer. It is ridiculous. So much time, energy, frustration, and more dealing with this company. I even tried another time but nope, that's how deliver is now I guess. You can't contact your driver. You can't talk to an actually physical person at the store to deal with it. All you can do is a chat that looks at a computer and does nothing to help that you can't do yourself.

I hate that this business has a monopoly in our area when it clearly is not a good business. If you have to use them, just don't rely on grocery delivery ever!

I have an unused gift card but can't check it's status or balance. I've tried online and by phone. There is a 16 digit card number and a 4 digit pin number but NO security code or expiration date. Phone support does not offer an option to speak to a representative. The online site does not offer a chat. I don't know if this card is still active, has been activated, has a zero balance and I can't find any way to contact a support person. This is VERY frustrating!

Acer laptop purchased from Walmart. Laptop had know issues with defective hinges when Walmart sold this product at it's store.

Acer knew this product had defective hinges when they sold it to Walmart. I paid my money to Walmart. I want them to refund my money or give me a new computer without defective hinges. Both companies are guilty of deceptive practices because they knowingly sold a defective product. They both

deceived me and sold a product with a known issue.

I have been in contact with Acer since December and they tell me they will send me an e-mail. I have called them 3 times.

On 12/20/22 I placed an online order to be delivered on 12/23/22, within the time frame of 2-3pm, was notified around 3pm that it was running late and it will another 2 hours making it 5pm. Well that time frame came and went and now it was 7pm, I cancelled my order. A few days later I did not see a refund so I notified customer service and to learn it was not processed yet and that was 12/29/22. So they said they refunded right then and there and nothing and as of today 1/4/23 and relentless e-mails and customer service by text I am making no progress. They are throwing bunch of reference numbers saying it was done and I need to look into it, it is not my fault and they should be the ones looking into. I mailed a letter of complaint to Walmart Headquarters on 12/30/22. My refund is $51.04. Order # 2000106-[protected].

Purchased aDeep fryer and some other items.I used 2 visa gift cards and money from my bank acct.Returned the item, they gave me a receipt the girl said it would go back to my Debit card, which I assumed was my bank card.I waited a few days they said I had to wait at least 10 days. Still nothing . Went back to the store they told me to get in touch with my bank. I realized that it wasn’t my bank card , they put the money back on the visa debit card. I don’t have that card once it was used up I threw it away. I asked them to put it in my bank they said it was paid and there was nothing they could do. So now I am out 48.00, they have the deep fryer and the gift card is in a landfill somewhere. I live on a fixed income and think it’s a shame there is no way to adjust this. I will let all my friends and family know how I was treated.. There should be something that they could do. Cancel the transaction to the visa gift card and give me back my money. Thank you

The Walmart in Harrison NJ is one of the worst retail stores I have ever been to in my entire life. The employees are so rude and incompetent. I made an online purchase and chose this location due to it being the only store in my area with the item in question. My order said I was able to come anytime after 4:30 to pick it up. Key word any time after 4:30 I even called the store to see if I was able to come earlier but they informed me they didn’t want me to come until the designated time. When I arrived the gentleman who came to my car for curbside couldn’t find my order in the computer and had no answer as to why so he asked me to go inside to the pick up section. The women who were in charge of that section were some of the rudest least helpful and nasty employees I have ever had to deal with. I wasted my gas and time on a major holiday such as new years day going to this location because my item was supposed to be there and in the end they said they “Sold my item” and I was out of luck and I could ship it if I wanted too even tho that would take more than a week to arise and I had already paid for my item with the knowledge that I would be able to pick it up. I am extremely upset and disappointed in Walmart of Harrison and I have half a mind to never purchase anything from Walmart ever again. I would appreciate some type of response about this situation. Thank you very much for you time and have a great new year.

12-31-2022

Today I picked up prescriptions that i've been taking for a few years, (Refills)

My question is it Walmart policy for the customer to speak to the pharmacist every time a prescription is picked up. After paying for prescription the person told me to wait at side and pharmacist will give me the meds.

I asked her why when it was just a refill (not being sarcastic or loud, neutral tone of voice) she just shrugged and took my meds to hand on a hook.

I guess I don't understand why every month I have to go stand again waiting for pharmacist to come over to hand me my prescription.

I understand a new prescription, or if there has been a change. but every month

I have to wait for him to hand me the prescription.

I have asked this question a few times, (I have heard others ask why)

This time the pharmacist was rude and I had to ask him 4 time for my prescription, he said he was tired of being asked why, I was not sure he would give me my meds. Again, my tone of voice was not rude, sarcastic or loud when I asked, but he was rude and angry.

If it is Walmart policy that a customer has to see the pharmacist with every

refill, I will change pharmacies.

On Wednesday at 4:00pm, I went to my local Walmart for the pharmacy curbside pickup and all the signs for it were covered. I called the pickup number and they said that they no longer do curbside pickup for pharmacy as a corporate directive. First, they make you do checkout yourself and then this. What is next, making customers unload the trucks and put items on the shelves?

i order about 200 dollars a month at the walmart superstore in naples fl. and the last two times i ordered groceries once they never delivered and next time they were out of toilet paper which i find very hard to believe they had no toilet paper. if something like this happens again you will lose my business.this happened on dec 27 and 28 2022.i dont even know if i was charged for it because the way you do the paperwork there is no way of knowing.

Placed an order at 2:30 pm on 12/22/2022 and express delivery was an option. We are all sick and can't leave the house so I was more than glad to pay the fee as we were desperate. Received notification that the order was delayed at 4:30 pm which was inconvenient but acceptable due to the time of the year. I still expected it sometime on the 22nd. Never showed up and then the weather changed bad. Which was the next excuse. Finally was told that the order would be delayed until an indefinite timeframe and my best option would be to cancel order and reorder items which would not be able to be delivered until tuesday. We are sick here and needed cough drops and cold medicine... Sure we can wait til tuesday... Why the heck did wal-mart offer express delivery when they knew they had too many orders and not enough drivers? I wasn't ordering gifts or unneeded items... Very disappointing and an epic fail on wal-mart part. I was offered $10 promo code but do not trust in wal-mart to follow through on a service. This has been beyond frustrating and time consuming especially since as mentioned we are all sick. No communication from the store was given and website not updated.

I placed an order for a shirt which was supposed to be a Christmas gift. The order was placed early in the morning on 12/22/22 so it qualified for same day shipping. It was not delivered on 12/22. I got a text with an updated delivery date of 12/23. It was not delivered then either. I spoke to a representative on 12/24 and was told a driver was never assigned to pick up my order from the store so they placed the order again for the driver to pick it up on 12/24 and deliver it that same day. That didn’t happen either. I called again this morning and it was told it will be delivered today 12/26. So much for Walmart getting people’s Christmas gifts on time. If it is not received today I will cancel the order. I could’ve ordered from somewhere else like Amazon and received it by now.

I am so fed up with Walmart, Saint Clair PA first I did the pickup for groceries got there at the right time checked in and sat there for 2 hrs, when I inquired they said well you never checked in. Even though I not only checked in on my phone I called the number and spoke with the kids there. Finally after two hours a nice young man Elliot helped me. Yesterday I tried the delivery yes we had snow road were clear there was about 2" of snow. I was supposed to have delivery at 2-3 around 3 I got an email that it was delayed 2 hours ok, I waited they said they would keep me updated NEVER heard back from them at 7:00 I canceled the order now I find out it will be 10 days until I get my money back! I am on a fixed income I can't afford to do that! Once I get my money I will never go back to WalMart.

Yes someone stole my PayPal account and charged 304 dollars on December 18 2022 they used my name Kimberley Davis and 413 Buffalo ave calumet city I did not authorize this transaction and I have deleted my account with Walmart but I need my PayPal account refunded please help me with this situation this is second time trying to get help the ticket number is 7u962992m5476852g