Walmart
Reviews and Complaints

I paid for custom made, prescription reading lenses that dr. James dimarco of their optometry office within the wal-mart location of n. Mesa street, el paso, texas, had prescribed. I paid almost $300 (three hundred dollars). I had to wait another 7-10 days for my prescription glasses to be made. When their staff called me over the telephone, left message for me to pick up my glasses, ready for pickup, the lenses were not made as prescribed, and the staff there wanted another $100 from me to fix it. I could only see clearly through the middle of the lenses, the surrounding area of the center of both lenses were blurred and were not custom fit tailored to the doctor's order. They misquoted the price to me, and wanted another $100 from me to fix it, in addition to waiting another 10 days. I said, no. I gave the glasses back, and in turn, their vision center staff refunded my money that i had paid at initial consultation. It seemed as though they were playing games with the time and monies of wal-mart customers that truly needed prescription glasses. Vision impairment is not a game and definitely not a laughing matter. Their vision centers have lots of complaints against them. Now, i understand why. Their optometrists gage prescriptions all wrong. There was some unprofessional behaviour between the optometrist and the folks working at their vision store that issues the glasses. The optometrist was not dressed like a professional doctor, he was dressed like a school teacher, rather than a doctor. My experience there was not good.

Rec’d wreaths 9/15 started a return which said said all free returns and it did not go through. I filed a dispute with PayPal, sent email to seller (YZHTSJ) he responded to return wreaths to address he provided. I paid $25 USPS to return, never heard back. PayPal denied my claim because they said I returned to the wrong address, I told him that I have the email where the seller told me to return. So now I’m out $25, the cost of the wreaths and the wreaths! I closed my my acct with PayPal I sent them numerous screen shots of proof of my case! I was charged $63.88 for the wreaths I would like my money back!

Purchased a Straight Talk activation kit and the scratch off pin # was damaged during my gentle and careful scratch off as instructed. Now the $35 card is useless without the pin # and Wal-mart won't refund according to their phone card policy. Legally, they are responsible for selling a defective product. I followed the instructions and the pin was still damaged (missing 2 digits).

This happened before with American Airlines gift card and they sent a replacement, like Wal-mart should.

I am sure that if I buy another Straight Talk card from Wal-mart and ask the store manager to scratch off the pin, the same thing would happen (damaged pin). I might need to do this to prove my point.

Hi, I purchased some items on 10/16 around 12:15 pm at the Waldorf Walmart for $35.81. I forgot the mini blinds I purchased at self check out. The next day I realized and went to the store. I couldn't find the receipt so the customer service lady used my credit card and found the purchase and verified the blinds. I asked what happens when someone leaves something behind and another women (supervisor?) said they put it back on the shelf. I was told security will have to look at footage and see if I actually left them behind and they would call me back. That was the 17th and haven't heard back. I tried to call but no one picks up. I ended up buying another one and would like a refund for the first one.

I do a lot of shopping at Walmart and .com and wouldn't lie about blinds that cost 10.00. If someone pays for something I would think it could be put in customer service for a few days in case someone comes back.

Janet Kontros

16403 Bealle Hill Rd

Waldorf, Md 20601

[protected]

on tuesday 10/11/22 i was placing an online grocery order... when i hit submit it advised me the time slot i had requested is no longer available and i need to pick another one so i did. when i hit submit again it says my card had insufficient funds. so i hit submit again and again insufficient funds. i had gotten a notification on my phone that funds was also taken off my cash app card. i check my ebt on your website and sure enough it you had already charged my card. i checked my balance on your website and the money was gone on my ebt card. it never gave me an order number or confirmation number, no email nothing. i contacted customer service several times for a week. they assured me it would be back on my card within 48hous. LIES... no they cant help me, i need to contact ebt. which i have done the amount posted to my ebt and funds removed. they refer me to walmart. walmart says they cant help me so im out 374.44 on my ebt and 69.21 on my visa. walmart failed the order prior to this one as well. they forgot to deliver everything from the frozen section on my order. but they didn't care again i had to jump through hoops as though it was my fault. i have children, this is devastating. not being able to provide for my children, watching them go hungry is truly unbearable. i just want my money or my order so i can provide for my family. i have a long history with walmart been ordering for years. this is a service that i very much need. but has repeatedly let me down. i have been every patient but im at my breaking point and i would rather be DEAD. THAN TO WATCH MY CHILDREN SUFFER. Knowing i did not thing wrong.

walmart system failed not me. be i feel like no one cares, no one ever cares. i just cant believe no one is willing to see or hear any evidence i have to back up my situation. i have offered to call my card and let someone listen to my last ten transactions and you will hear it for yourself. i have offered the screen shots of my card and amount on your website prior to these transaction. i have the charge on my cash app card from walmart but no one cares. im trying to be open and transparent. the world needs to know what's really going on and how people are being treated and abused. i have meet several people in my same situation with walmart. please help me resolve this issue.

i have submitted photos of my visa charges and you can see by the times walmart treid to charge me twice and two was cancelled the other still pending a week later. also shows the amount that was on my ebt card prior to this happening. walmart also attempted to charge 3 times but after the first succesful charge it declined the other two.

I order 2 photo books that were supposed to be shipped to my closest Walmart, I ordered one on the 13th of August and the other one the 19th of August. Since that day the orders were placed I never received my photo books. The stores just says we don’t have anything! When I call the call center for online orders I got 3 different answers every time I called. I just spoke to a supervisor and also said she can’t give me a refund because only the photo department can give me the refund, but the photo department has too many calls and she was going to get someone to help me but instead she just hung up on me.

I pre-order two rainbow high costume ball dolls for my daughters back in September.

I can provide screenshots of the orders

I was told one doll would be delivered Oct. 13 and the next doll would ship on Friday the 14th, yet the first doll never arrived and now my order just says delayed and there is no status update on the second doll at all. I called customer services and not only was I treated horribly I could hear workers in the background being loud, laughing and insulting customers calling them Karen's and the such so loudly I could barely hear the person I was speaking with. There was no effort made to help me, none at all. I was given the run around, lied to and treated disrespectful. I was told there was a financial hold on doll two but that they would contact the business office to have it removed which didn't happen nor was I told why there was one on one doll. I tried contacting Wal-Mart by other means, Instagram and Twitter where I was give paste and copy answers. No attempt was made to help me and I was lied to at several points. I would like to know the point of a pre order if Wal-Mart has no intention of honoring them as well as treating their customers so poorly. I have never dealt with such unprofessional behavior or been spoken to in such an insulting manner simply because I want my order that I placed in September fulfilled. I want to actually speak to some in charge but I suppose my money isn't good enough for Wal-Mart .

On October 14, 2022, at 2:52 PM, Laura Rhoades-Stovall wrote:

I pre-order two rainbow high costume ball dolls for my daughters back in September 2022

I can also provide screenshots of the orders

I was told one doll delivered yesterday and the next doll would ship today yet the first doll never arrived and now my order just says delayed and there is no status update on the second doll. I called customer services and not only was I treated horribly I could hear workers in the background being loud, laughing and insulting customers calling them Karen's and the such so loudly I could barely hear the person I was speaking with. There was no effort made to help me, none at all. I was given the run around I would like to know the point of a pre order if you have no intention of honoring them as well as treating your customers so poorly. I have never dealt with such unprofessional behavior or been spoken to in such an insulting manner simply because I want my order fulfilled but I suppose my money isn't good enough for Wal-Mart .

I am normally charged 12.99 per month for walmart services. The last several months instead of charging the card that I used for this tranaction they have been selecting what ever card I have used to make my onlione purchases. I never authorized them to do so. This month on 10/9/2022 I get a charge for 14.12 which is odd. This transaction is perceived as fraud on my account . I get the message from my back asking me did I authorize this charge and my response is NO . My back put a hold on my account and I had to wait a whole week to get another card due to Fed EX horrible service. I reached out to Walmart and was told oh that is the taxes that we added for you membership fee due to the state that you live in . I have had this membership with Walmart since 2019 before the pandemic and have been paying the same amoutneach month. When I asken to speak to a Supervisor was told due to the high call volume I couldn't speak to a supervisor. I asked if this is the new policy that I will have to pay a salestax on my mebership then can this be sent to me in writing via my email and was told no. I was then sent an email stating that I can write then and ask about this which is truly unacceptable. I am starting to rethink my membership because from time to time I will get a random 3 charge from Walmart and made no purchases. If indeed the rule and policies have changed then I need to see this in writing . This the third time that this has happened and I had to go through the whole process of getting a new card and disputing charge. It may not be the first but it will be the last

I chose to sign up for the Walmart online service for a free 30 day trial. I have been charged unexplained amounts of money and with no explanation and this is ridiculous. I requested a refund for $10.59 and it looks like Walmart refunded the money and then charged me the same day $9.01. It’s hard to get in touch with anyone and I don’t have money to give away. You guys need to fix this issue. It seems to me someone in the company is doing this and they need to be reprimanded for this.

Wal-Mart obviously contracts its customer service to foreign countries to save money by paying cheap wages! Of course they don't have to deal with the fact that most of their customer service team can't speak or understand english! Between the 5 minute pauses for every communication you write via chat they are either using Google translate or just not understanding English! The website is trash! I tried to order some Halloween items and manually changed the address to the correct one. Somehow despite my attempt to change it the address somehow reverted back to the old one. So when I realized this I contacted customer service yesterday. The person who I was talking to obviously didn't understand English because there were extremely long pauses between each communication and his answers were generic responses such as "I am addressing your concern." He obviously had no clue what the problem was. So after 15 to 20 minutes of this I asked to speak to his supervisor. All if the sudden he tells me that the order is being fixed and sent to the correct address. I suspect he jyst said this to get me to go away because today I received an email that my items are being sent but once again to the wrong address! I contacted them again and told them they need to cancel the order. Now they are claiming they can't cancel the order because its in the mail! Then they lied again and said they would cancel it. When I asked for written proof of cancellation the guy disconnected right away! I plan on disputing the charge with my bank and will be sending the screenshots! Never again!

My husband got this meat at the store in elizabeth city as he was eating his sandwiche this was in it looks like a cat claw my husband could have choked and could get some disease from it. I'm going to send it to the health Dept to check it out maybe you need to remove that meat. My email is [protected]@yahoo.com

Thank you

Mrs king

Wed. Oct. 12, 2022. Super walmart store morris illinois. Needed help to locate sometning in the store and and i encountered not only one, not only two, but three walmart female employees that i asked for help and they walked past me only saying no english, and went on their way. There seemed to not be any english speeking employees on the floor at this store. I guess that i am sorry i only sdperek english. They were reading their phone and putting things away

I took my daughter to Walmart vision center (1881 baltimore pike hanover, pa) for a check up on 8/22/22. She saw Dr. David Emrich – the optometrist there. She has always had just one astigmatism and he told us she had 2 and that sometimes happens. We left with a sample of lenses and we were to return in a couple weeks. We returned 9/5/2022. My daughter told the Dr. the contact lenses he gave her to try did not feel right and she was seeing worse than with the previous pair. He proceeds to do the entire check up all over again. I brought my husband this time. Last time, I had a very hard time figuring out what he was saying. His words were jumbled, he told stories and it took way much longer than it needed to. I stopped him and said to just please give us a script. I still did not know what he said. He did feel confident enough to give us a prescription for contact lenses. I went to another Walmart vision center to get it filled – they could not read the prescription. It was illegible and could not be filled. And what could be made out on the script made no sense. I ended up taking my daughter to a different eye dr. altogether. She still just has one astigmatism and the script she received is nothing like the one Dr. Emrich gave us. She is able to see clearly. I wasted our time with this dr. at Walmart.

Walmart customer services in second street el cajon california 10/11/22

Hello all, I went to this store to make a walmart to walmart money transfer I wait in line than after when they attend me I pay then they asked me to qualify them for the service I qualify them ok them after that they told me that it was not confirmation number and I was supposed to wait for them to fix it after aprox 1 hr waiting I let they know that I can't no wait no more and I ask them for my money back amanda the person in charge in customer services told me that was not possible and she told that I was supposed to wait or fix it myself I let her know that either one was not ok because was a person waiting for this money she ask me again to wait and told me that maybe in couple they can fix the problem I let her know again that iwas with no time and can't wait for 2 more hrs so the answers was the same them you fix it finally I exit from walmart went to the bank withdrawal more money went to another place and finally I make the transfer without a problem now my question is how to recover my money for a service that I never received.

Walmart Supercenter

27931 Kelly Johnson Parkway, Santa Clarita, CA 91355

10/10/2022 at approx. 6pm

I placed a pickup order for items at a local Walmart. When the employee came to put my items in the trunk of my car, he noticed something and touched it before putting it into the bag and into my car. Getting home I realized it was molded, outdated protein shakes.

I've been using your delivery service for about 6 weeks now,every time but once my order is screwed up in some way,this last one was the worst,they forgot my 2 cases of water,coffee,sugar,6 cans of rotel,cheerios,ramon soup,bushs baked beans,hot dog buns,they said they would return my money for these items,but thats not the point,what kind of employees do you have working there?I could see messing up maybe 1 or 2 times but this is ridiculous,you need to do something about this,I'm going to have to use another delivery from somwhere else,I am retired on a fixed income and 73 years old,I do not need this kind of aggravation.

I placed a grocery Order on morning of 10/7/2022 through my Ocoee, FL supercenter and delivery wasn't available until afternoon of 10/7/2022. I spoke with the Pickup/Delivery Counter at this store who told me that if Uber drivers aren't available to perform deliveries, customers are at the mercy of whenever they are available - HOW ABSOLUTELY IDIOTIC. IF UBER OR DOOR DASH ISN'T AVAILABLE, THEN THIS ISN'T WORKING - Get your own delivery drivers. Jesus H Christ! Not rocket science. I'm canceling this $125 order and ordering through Amazon Prime which has ABSOLUTELY no problem delivering same day - I'm also canceling my Walmart + Membership

Bought 2 new fans for my new house.They have been installed one year.When walmart sold these the replacement led light had been discontinued in 2019 an a law suit involved.Still walmart sold these to the public.Now all I have is a useless fan with no light in my main living room! This was not a cheap light fixture! I THINK IM OWED A CEILING FAN! MAYBE A GREAT WHOLESALE BUYOUT FOR YOU. BUT A CONSUMER LOSS TO ME!

I have been trying to order a PS5 from the website for 2 days their system kept auto cancelling my order. Was told on 9/28/22 that the issue would be resolved in 24 hours, waited and retried, had same problem. 9/29/22 Contacted them yet again was assured the issue would be resolved in 30-40 minutes retried, again had same issue. Contacted them yet again was told to wait 72 hours. About an hour after the last order was auto-cancelled by their system and reversed a pending charge for the amount of the order appeared on my bank, with no order associated with it. Have tried contacting them about this and keep getting the run around. This has been an absolute nightmare for me.

For over a year I have approached the manager as well as walmart customer service over the dismissal condition of their electric handicap carts none of the function for long batteries are wore out some have defective issues and constantly shut off. For what ever reason the refuse to listen and repair or replace these necessities for us handicap customers. I am tired of this falling on deaf ears for us to suffer because they are to cheap to fix these issues