Walmart
Reviews and Complaints

I took my daughter to Walmart vision center (1881 baltimore pike hanover, pa) for a check up on 8/22/22. She saw Dr. David Emrich – the optometrist there. She has always had just one astigmatism and he told us she had 2 and that sometimes happens. We left with a sample of lenses and we were to return in a couple weeks. We returned 9/5/2022. My daughter told the Dr. the contact lenses he gave her to try did not feel right and she was seeing worse than with the previous pair. He proceeds to do the entire check up all over again. I brought my husband this time. Last time, I had a very hard time figuring out what he was saying. His words were jumbled, he told stories and it took way much longer than it needed to. I stopped him and said to just please give us a script. I still did not know what he said. He did feel confident enough to give us a prescription for contact lenses. I went to another Walmart vision center to get it filled – they could not read the prescription. It was illegible and could not be filled. And what could be made out on the script made no sense. I ended up taking my daughter to a different eye dr. altogether. She still just has one astigmatism and the script she received is nothing like the one Dr. Emrich gave us. She is able to see clearly. I wasted our time with this dr. at Walmart.

Walmart customer services in second street el cajon california 10/11/22

Hello all, I went to this store to make a walmart to walmart money transfer I wait in line than after when they attend me I pay then they asked me to qualify them for the service I qualify them ok them after that they told me that it was not confirmation number and I was supposed to wait for them to fix it after aprox 1 hr waiting I let they know that I can't no wait no more and I ask them for my money back amanda the person in charge in customer services told me that was not possible and she told that I was supposed to wait or fix it myself I let her know that either one was not ok because was a person waiting for this money she ask me again to wait and told me that maybe in couple they can fix the problem I let her know again that iwas with no time and can't wait for 2 more hrs so the answers was the same them you fix it finally I exit from walmart went to the bank withdrawal more money went to another place and finally I make the transfer without a problem now my question is how to recover my money for a service that I never received.

Walmart Supercenter

27931 Kelly Johnson Parkway, Santa Clarita, CA 91355

10/10/2022 at approx. 6pm

I placed a pickup order for items at a local Walmart. When the employee came to put my items in the trunk of my car, he noticed something and touched it before putting it into the bag and into my car. Getting home I realized it was molded, outdated protein shakes.

I've been using your delivery service for about 6 weeks now,every time but once my order is screwed up in some way,this last one was the worst,they forgot my 2 cases of water,coffee,sugar,6 cans of rotel,cheerios,ramon soup,bushs baked beans,hot dog buns,they said they would return my money for these items,but thats not the point,what kind of employees do you have working there?I could see messing up maybe 1 or 2 times but this is ridiculous,you need to do something about this,I'm going to have to use another delivery from somwhere else,I am retired on a fixed income and 73 years old,I do not need this kind of aggravation.

I placed a grocery Order on morning of 10/7/2022 through my Ocoee, FL supercenter and delivery wasn't available until afternoon of 10/7/2022. I spoke with the Pickup/Delivery Counter at this store who told me that if Uber drivers aren't available to perform deliveries, customers are at the mercy of whenever they are available - HOW ABSOLUTELY IDIOTIC. IF UBER OR DOOR DASH ISN'T AVAILABLE, THEN THIS ISN'T WORKING - Get your own delivery drivers. Jesus H Christ! Not rocket science. I'm canceling this $125 order and ordering through Amazon Prime which has ABSOLUTELY no problem delivering same day - I'm also canceling my Walmart + Membership

Bought 2 new fans for my new house.They have been installed one year.When walmart sold these the replacement led light had been discontinued in 2019 an a law suit involved.Still walmart sold these to the public.Now all I have is a useless fan with no light in my main living room! This was not a cheap light fixture! I THINK IM OWED A CEILING FAN! MAYBE A GREAT WHOLESALE BUYOUT FOR YOU. BUT A CONSUMER LOSS TO ME!

I have been trying to order a PS5 from the website for 2 days their system kept auto cancelling my order. Was told on 9/28/22 that the issue would be resolved in 24 hours, waited and retried, had same problem. 9/29/22 Contacted them yet again was assured the issue would be resolved in 30-40 minutes retried, again had same issue. Contacted them yet again was told to wait 72 hours. About an hour after the last order was auto-cancelled by their system and reversed a pending charge for the amount of the order appeared on my bank, with no order associated with it. Have tried contacting them about this and keep getting the run around. This has been an absolute nightmare for me.

For over a year I have approached the manager as well as walmart customer service over the dismissal condition of their electric handicap carts none of the function for long batteries are wore out some have defective issues and constantly shut off. For what ever reason the refuse to listen and repair or replace these necessities for us handicap customers. I am tired of this falling on deaf ears for us to suffer because they are to cheap to fix these issues

When I received the ice maker it wasn't put together and had a broken piece that I never could figure out where it went I started calling walmart right before my 30 days were up asking for a return shipping label never received one I kept calling since the 18th of July everyone just seems to pass the buck for instance the ice machine is out at Walmart now and today he 27th if September I went out their to prove to them that I had been calling since July 18 and was told again they couldn't help me it was a walmart marketplace problem I just want to return this broken item

Had the Walmart money card family account almost 10 years. We have our life savings in this account. It got compromised last week due to some sort of scam or suspicious activity and random charges started happening. We requested we be able to pull OUR money off the card, they requested we send in verification of identity and proof of address which we did. Holding our money until they get around to it, meanwhile automatic bill withdrawals aren't able to go through so now we are dealing with creditors and late fees. We requested we go to Walmart to close this bogus account and they denied us access to do so. I will never again use any of their services or shop at their stores. A couple thousand dollars on hold until they get to decide how to handle it... turned into FDIC

I ordered 2 items online for the first time ever with Walmart Canada on Sept 17/22 with delivery to happen on Sept 19/22

No delivery on Sept 19/22 & I logged a formal complaint with Walmart Canada on Sept 22. A Walmart email to me dated Sept 21 promised again that 1 item would be delivered on Sept 22 & the other item on Sept 29/22

Again, no delivery , no message, call or email re the Sept 22 delivery item.

Did not realize till now that Walmart Canada can lie the ways it did to me & repeatedly violated their own delivery promises in writing.

Walmart Canada also failed or very secretive of telling me what went wrong--hackers into their secured system, human errors, am I the only one having this issue, nothing!

Also, they control the entire complaint process & suffered customers are not allowed to communicate direct with their "escalation team" or someone higher up in their private, non-transparent business bureaucracy

It has been 6 weeks since I have been able to buy the above mentioned item from any of your stores in San Angelo Texas. Is there a legitimate reason why for this? You would think one would simply order more of this product if they see a product dissappearing from the shelf. There may be 2 or 3 rows of each of the other flavors and zero in the flavor, Chocolate Caramel. Apparently your manager in that department isn't aware of the problem.

Dear Walmart

I am international and i came orono last july 2022.So i am not aware about the walmart membership details and i used walmart app for my some purchases.However now i recognize using my account they have deducted annual membership fee from me which is not i wanted.I didn't know about that and it is an amount of $98 which is not affordable to me currently.

Without asking me it is deducted from my account.

Can you please refund this.it is a huge amount for me right now which i didn't expect.

I'm getting fed up with Walmart here at home. I hate going to long checkout lines whre there's only one opened and not the other 5 are even open. I have a hard time with self-checkout lines. I'm not coming with my Mom again to Walmart if nothing is straighten out with checkout lanes. That's why I like checkout lanes with Cashiers better than Walmart. And if I swear if I don't get help about it, I'll never come back. I'm fed up. What a shame.

I purchased a TV in March 2020, with 3yr Protection plan. i just called to file claim because my TV will not power on. One the first call the rep sent an email that I never received, to the wrong email. I call as second time to get the right email updated, get the email, send the info and screenshots, call back to follow-up a third time, just to be told it will take 1-2 business days to update the account and transfer info. I'm pissed. All they need to do is refund my damn money to replace my under warranty TV.

Do not purchase these warranties, they give you the run around, and Walmart won't replace your [censored] either.

Hi my name is Sandra and my first time using walmart curbside service, i had an issue at this loaction earlier that morning and i spoke with Ben and he handled my situation real fast and quick. Anyway i pullup to get my grociers at 5:14 and i get Angel on the phone and i gave her my stall number. And then there was Sydney at my door asking what is the problem. i said there wasnt a problem before i called Angel and got the nastiest response from her when i ask for Ben.. it was as if she thought i showed up for him for him..i will keep using my abcs in the correct way in this complaint..but it was not that way at 5:38 when i asked Sydney where are my grociers? She calls Angel back and she tells Sydney she didnt understand me. Now with that being said that was the first thing she asked me i told her and if she did not understand me how come she understood me well enough to give me that nasty(he not here) when he was at lunch. The only thing good that came out of that forever wait was i did get the meet the Ben and thank him for his great customer service earlier that.. i would love to talk to someone about this or even get some type of response on it..[protected] email [protected]@gmail/ i thank you in advance and well as im looking forward to hearing from you.

I placed an online order yesterday afternoon to be delivered. I chose the delivery time which they changed. During the delivery time I received an email saying my order was delayed and I would receive an email asap when it was on it's way. I still have not gotten an email about my order whether it is on it's way or that the order has been cancelled. I called and the 2 people I talked to had attitudes and said that everything was out of stock. I went online and checked everything that was in my order and it was in stock. They are not trying to work on my order at all. This is not right to me to not have my order worked on to be delivered today. I had a procedure done on my back yesterday and I can't ride the bus to the store to pick this stuff up. I really need what was in my order today by 2 p.m. I can't sit around all day waiting for someone to call me back just to tell me that my order can't be filled. My order should be filled before any orders from today because mine was placed yesterday. I had an order delivered that was taken to the wrong house and my neighbor had to help me carry it to my house. This new company being used for deliveries don't know what they are doing. If I was able to get a bus right now I could go into the store and get everything on my list with no problems so why can't they fill my order and have it delivered.

This is one of multiple times I've had a negative shopping experience at Walmart. Each time has been at the Rohnert Park, CA location. The first time my girlfriend and I went in the store to see if a product was available. It so happened that it was locked behind glass anti-theft casing. We tried to get ahold of 2 different employees to help us, and no one seemed to care or want to assist us in buying something from your store. I can't believe how unprofessional and how much disregard that some of the employees at this location and others (Windsor) have towards customers. We were told someone would come assist us, and we waited for over 15 minutes and no one showed up, so we left and took our business elsewhere. This was a year ago. I had intended to file a complaint then I was so angry, but I decided to just let it go then and move on. That was one of the many negative experiences that stood out the most.

The most recent is when I tried calling the Electronics department at both the Rohnert Park, CA location at approximately 5pm on this day 09/21/2022 - each call lasting anywhere from 1 minute, up to 6 minutes long. I called 5 different times, at 5:11pm, 5:12pm, 5:16pm, 5:22pm, 5:25pm. Each time no one answered the phone and your employees let it ring until either the system automatically terminated the call, or they picked it up or disconnected it themselves. I do not know HOW the calls were disconnected, but I do know that when I went into the store to the Electronics department, I saw 3 employees. One was behind the counter helping another person, 1 was in one of the electronics isles helping another customer, and another was female, short, maybe 20's, long brown hair in a ponytail that wasn't doing anything but watching the other employee help the other customer. 3 employees in the Electronics department that didn't bother to answer the phone. While I was waiting at the counter patiently, I heard the phone ring, then stop. I then knew that they could hear the phone calls, but just like the one that happened while I was there watching them, they ignored it. All it could take for the young woman who wasn't doing anything, was to walk about 10 paces and answer the phone. I'm confident she might have been there while I was calling and she ignored it along with the taller male employee with dark hair and a mustache. The other employee, once he was done helping the other gentlemen buy a product, was at the counter/register and finally he helped answer some of my questions. To my disappointment, Walmart did not have an Bring Your Own Phone Sim Cards (the Sim card only) available for STraightTalk customers. So, I left and went to Target to see if they had what I needed.

I purchased a Straight Talk trac phone Android from Walmart in Windsor about 2 years ago and signed up for Straight Talk. I was under the impression that I would be able to buy Straight Talk products from Walmart if I needed to. I now want to switch over to an iPhone 8 that I own, and one of the StraightTalk customer service representatives told me in an online chat that I needed to buy a new SIM card. Okay, easy enough, except I can't find anywhere that has them available. If your store is going to carry straight talk products, then you should carry their SIM cards for customers who want to switch phones... That is my other complaint.

I then left the Rohnert Park location that has failed me many times, and called the Windsor location and also patched myself through to the Electronics department on your companies' automated system. The call/ringing duration lasted 2-3 minutes until I was again, hung up on, call disconnected. No one bothered to answer the phone... I also called the Rohnert Park customer service line hoping to get a person to help me, but no answer there as well. I don't know what it is about Walmart employees, but they must not like to do their job and answer the phone. I understand that it can be busy and must get 100s of calls a day, but I wasted MY gas, my time, looking for a product that your company did not have, a product that you SHOULD carry, and was forced to drive to the location when I could've avoided it altogether if someone would've just answered the phone...

I have attached a screenshot of my phone's call log to the phone number for Walmart in Rohnert Park, CA. It adds up to nearly 25 minutes of wasted time trying to get someone to answer my questions and another 3 minutes from the Windsor call line which I didn't bother to screenshot. This is also not the first time I've had trouble calling, and had my calls ignored and not answered.

I understand that dealing with customers can be difficult. I was in customer service myself, in grocery, and I know how customers can be sometimes. I know what it's like to be an employee and grow a resentment towards people who seem to be pushy, have an attitude, and seem to be difficult. I was not this way with your employees. I just simply told them that I tried to call, and no one answered. There was no response and they changed the subject.

If I can avoid it, I will probably never shop at Walmart again. I will also likely share this story on social media so that none of my friends or family have to deal with this kind of thing like I have.

Walmart employees should be wanting to help the customers find what they need and answer their questions, whether in person or on the phone. Simply ignoring calls seems to be a common practice at that location, and I wouldn't doubt it's a common practice nationwide. If you want to repair the reputation of your company, you should care enough about your customers to properly train your employees and hold them accountable to do their job, which is answer the phone when customers are calling, and if staffing is an issue, then your company needs to properly staff to meet the demands. I'm a Supervisor/manager at my job, and I know what it takes to train employees how to do their job and hold them accountable. It's not that easy, but it can be done if you hire the right people.

Double check your sales receipt

On September 18, 2022, at approximately 12:15 PM, I entered Walmart # 01148 on Lawrence Road in Wichita Falls, Texas. There were two clothing racks inside the front door on the north side of the building. The rack on the west side had a sign, "Everything $1 Over ride at register."

A customer was asking a Walmart associate a question concerning the prices. After she finished, I asked, and the Walmart associate confirmed that everything on the west rack was $1.

I took three items marked $1 to the self-checkout counter. The first one rang up at $5. The shirt had two marked tags—one for $3 and a clearance tag for $1. I got the attention of an associate. He told me it was going to cost me $5.

After, I asked for a manager. The manager said the price was $3. I showed her the $1 tag. She answered that she did not care. I went to the rack, removed the sign, and showed it to the same manager. She repeated she did not care. I explained that to her I had bought two almost identical shirts Thursday for $1 each. She said that was Thursday, this is today.

I asked for another manager who rubber-stamped what the first manager said. Somewhere in the exchange, it was implied I had added the $1 tag. I had two shirts with the same logo. The second one did not have a $3 tag. It only had the $1 tag. I was told someone from apparel would have to approve the override. They were not going to call anyone from clothing for me. I taped the sign to some water bottles by the register and took a photo.

I went in search of someone who worked in the apparel department. After a few minutes of searching, I found an apparel associate. She told me she had been told earlier to reduce everything on that rack to $1. There appeared to be some tension concerning that rack before I arrived. She went with me to the register and told the checkout associate the three items I had were $1 each. (I was not the only person having problems with prices.) The associate who checked me out said he had overheard my conversation with the managers.

Attached is a photo of the sign, the shirt, the sales receipt, and a photo of the first manager.

All this should be a moot point because the shirt was clearly and professionally tagged for $1.

I believe this situation is covered in the Texas Penal Code, Texas Deceptive Trade Practices Consumer Protection Act (DTPA)

Walmart used to have a "Price Match Policy." Recently I found two identical items with different prices on them at Walmart. I was going to be charged different prices for the same item. I left the higher-priced item at check out.

The computers in Walmart have been raising prices before the old prices were raised on the shelves. Walmart now ignores the prices on the shelves.

This truck driver, back license plate# Oklahoma 882412S and the trailer number was 135429 literally would not let me pass and tried to purposely run me into the retaining wall. My husband was in the passenger seat. This happened around 2pm on 09/18/2022 on highway 395 coming down into Kennewick, WA near Hildebrand Blvd. The mail driver was not paying attention and he was in the left lane and I was in the right. The lane was going to turn into one lane and he saw I was trying to pass him but kept speeding up so then we were both in the same lane. I came inches from hitting the retaining wall and I honked and he honked. He was being a bully with his big truck I drive a Nissan Rogue. When we were able to pass he flipped us off and cussed at us so we flipped him off back. This is not good representation of Wal-Mart that's for sure. And to flip me off, seriously, he was a total dick.