Walmart
Reviews and Complaints

Just to add to complaints of others. Took my truck in just 328 miles shy of 3, 000 oil change in prep for a road trip. Manager asked why I wanted high mileage oil if there were no leaks? I advised I had a little start up clatter of lifters that lasted no more than 3-5 seconds at start up. (Hemi 5.7 w/93, 000 miles at time of oil change). Manager indicated I should save $10 and get regular oil change - but add a bottle of Lucas Oil additive. No Lucas on shelf - out of stock - but he said Marvel Mystery Oil was similar and would quiet the start up clatter. This on April 8, 2011. Today is now July 22 and still have truck sitting. WalMart - (according to an oil pit video ?) did nothing wrong. Got in the truck, drove just shy of 20 miles and had more clatter, loss of power, and parked until my private mechanic could view/listen. He advised to "tow - not drive" to his shop. Had independent oil analysis performed and oil viscosity was so thin they couldn't get a reading. My mechanic thought Wal Mart may have grabbed the wrong hanging filler and used some trans fluid (very high detergent) and it thinned the oil. When claim was rejected by Wal Mart Claims contractor, I advised I would wait for them to send their own inspector, since they told me "No reimbursement" for tear down to see what happened. YET - Wal Mart needed a cost in order to process claim. A "re-manufactured" long block engine, oil, coolant and labor to swap engine and some parts from old to new and estimate came in at around $6, 000 with labor rate at $90/hr. When submitted as "worst case", Claims denied the claim - based only on the "supposed" video from the pit.

A second woman from Walmart's Claims suggested they would forward claim to Marvel Mystery Oil (aka Turtle Wax). I advised my oil change contract was with Wal Mart - not Turtle Wax - but approved the forwarding of claim and reconfirmed no work would be done until Turtle Wax sent their own technician to work with mine to determine problem. Turtle Wax asked for another oil sample which I provided and submitted to a Chicago oil analysis lab. Again it was confirmed oil was too thin of viscosity for either a 5W 20 or 5W 30 oil. I asked for copy of the report, but Turtle Wax claimed it was proprietary work product. I reminded them there was no work product until I provided the oil sample. Obviously they also denied the claim.

So here I am - and finally asked my local mechanic to proceed with engine or replacement - taking photos as work begins and listing all steps to be taken to determine why oil was so thin after just 20 miles, it wouldn't even stick to the side of a plastic bottle - although brand new 5W 20 did. They also had the "balls" to ask what my next move would be so they could discuss with their legal counsel. " Sure - I will tell you everything I'm going to do - NOT !"

So 3 months of no truck, 20 miles after the oil change, no rented vehicle, no technician sent by either Wal Mart or Turtle Wax, and a claim denied based on an oil analysis and a video tape they won''t let me see or provide. Seeing as I was willing to allow them to see and tear-down the engine by someone "THEY" chose and they declined - it may be time for a small claims action on my part. And once filed, there will be a requirement for disclosure of video and analysis. My guess is that the manager "forgot' to tell me to flush the oil additive after a few miles and refill with oil without the thinner additive in it... even though I did ask. Even if the Courts decide in the favor of Wal Mart, at least the problem and resulting lack of action is duly noted. Perhaps it will help someone else in the same situation. I'm ready "play" the game and I KNOW I am less costly than their attorneys

I went to Mt.Vernon, IL Wal-Mart today and got some things, when I got home I found I hadn't received all my items that I had bought. So I called and they said yes the items were still at the check-out. I ask if I could go to Salem, IL Wal-mart and get a refund. They said NO I had to come mto Mt.Vernon. Salem is 10 min away Mt.Vernon is over 30, so here I go having to drive 3 times as far to get my money. WHAT A JOKE! I am going to try to shop elsewhere instead of WAL-MART!

I entered into an agreement to sell 2 timeshares with this m services group in late 2010. There fee was $199.00 up front and once the timeshares were sold they also wanted 10% of the commission of the selling price. Also, in there contract, if the timeshare were not sold within 6 months, I would get a full $199.00 refund.
Well, 45 days before the 6 months were up, I attempted to contact my rep. The phone number was no longer in service!
To make matters worse. I contacted walmart discover to get a refund on march 15th, 2011 to dispute the charge. I faxed the paperwork back to them along with my contract info within 48 hours.
On 4/27/2011, I contacted walmart discover. I found out that they closed my case since I didn't submit the info they requested. However, the customer serive rep did see that all info was received and shown online. I requested from the customer service rep that I be connected to a supervisor, his name was – simon, in dayton, oh ext-43478. I was assured that this would be taken care of asap.
I explained to these rectums that if you call the toll free number to the company I delt with, it is no longer in service... That of course isn't good enough! I suppose they must sit on their fat # until you just quit bothering them.
On 6/25/11 (Friday), I again contacted walmart discover and of course my $199.00 wasn't credited to my account. That same day, I talked to the manager of this "simon" and he assured me that one way or the other it would be taken care of within the next few days (Since people were out monday and it should be rectified by wednesday at the latest).
I forgot about things since I was going on vacation friday, july 1 - 8, 2011. I came back to an answering machine that a woman from walmart discover stated they were onpening my case for review effective july1, 2011 and that I should be hearing from them within 30 to 60 days.

Beware: it is my recommendation that you never open a "ge walmart discover card" as you are looking for hassles
For that matter if it say "ge application for any credit card" do waste your time - run!
Clarification: the regular discover card does fight your disputes but according to discover card they do not deal with walmart discover.

I was shopping in Calais Maine, just last week. I am a Canadian from Halifax Nova Scotia. I asked the cashier if Walmart took a America Express travellers cheque and she stated that she did indeed. I signed and dated the cheque in front of her and gave her my passport as proof of you I was. The cheque was not accepted by the machine. She in turn went to the supervisor and together they did not know the procedure for cashing the travellers cheque. Since it was close to closing time I paid cash and left the store. I went back to the Customers Service desk the next day in hope that one of the staff members would know to process my travellers cheque as I had already signed it and could not use for another store. I was made to wait 45 minutes and believe it not not even the Manager Lynn could help me. I think something should be done in trying to educate these employees of Walmart in this process of handling customers and the procedure for cashing travellers cheques. I can see the future and if my $50.00 could not be handled properly I imagine there could be alot of other people who would come of this Walmart unhappy.

I went to Walm-mart, got over 107.00 worth of stuff, mostly party things. I had to stand in line for over 45 minute that day and only 3 peoples ahead of me. Bad enough store was warm, I know cashiers were hot. Well this lady I didn't see her name tag, She had brace on her left hand, and dirty looking as far as I'm concern, she was talking to a customer ahead of 2 ladies in front of me, while ringeing her up taken her time, so she could talk to her. If she hurting then she has no business working if can't be letter fast, she was even slow ringing me up and we weren't talking only hello how are and have nice evening. Here Ref # [protected] don't know how to give cashier name if don't have one.
Rregards
MaryEllen Parr

wal-mart is the absolute worst place to work. the employees there aer rude mean spiteful bad weird people. a lot of walmarts just seem to employ trashy low class pitiful idiots with bad attitudes. while they will go out of their way to help out customers they refuse to help out employees or those working there for others. They are mean spiteful horrible. Their managers too are abusive and rude to others for no reason as are the pitiful disgusting idiots that work there. Me and a friend of mine worked for a wireless phone company in walmart and we got treated like crap. We still get treated like crap by the ### employees there. They think that cuz we're in their store we have to kiss their a**es and suck up to their nasty stupid selves. the managers are mean and the workers there are just downright [censored]. also the customers at walmart are pretty horrible too and lots of white trash and trash go shopping there and they too are just rude. overall walmart is a really bad place to work and be and people should beware before working there or having to do anythign with that craphole.

my daughters and i went shopping at Walmart. and this guy was following us around all over the store. not only was it creepy it was uncomfortable. my daughters and i went to get some shampoo and other small things we needed. he crept up on my 20 and 16 yr old followed them at the same time giving them dirty looks threatening looks. i finally looked over at him and looked at him as he was giving me a dirty look. i asked him if there was a problem and all he said was " i work here".. ok he works at walmat. i will never shop there again i will go to shopco or target! for my small needs!

It was the evening before Easter. I went in to Smart Styles in Walmart on Central Ave to get my roots touched up (blonde). My roots were grown out about 3/4 of an inch. My hair is a light beige blonde. I informed the stylist that my hair tends to pull red tones to please be very carefull. About thirty minutes later my eleven year daughter started saying "MOM" in a very alarming way and hitting me on the leg. The stylist then suddenly said " it's okay I'm going to fix it". I leaned up in the mirror and my hair was as orange as Ronald McDonald's. The stylist then slapped some product on my hair. She left it there a few minutes then my daughter said " mom your hair is purple" . The stylist said "oh yea I have to put this in with it. Then put something else in my hair. At that point my head started burning so bad it felt like it was on fire. I told her she had to take the stuff off my head now. She kept telling me " just a few more minutes" . But I said no you need to get this stuff off now! When she was done rinsing my hair it was back to ORANGE and my head was BURNED. She kept telling me please don't sue me, please don't sue me. My head hurt so bad I just wanted to get out of there. She sent me off with a tube of conditioner and said there would be no charge and to come back and she would fix it. As if I would really go back! My scalp had scabs over my entire head. Needless to say my hair has been breaking ever since/ It broke off a lot at first/ Then I went in for a good cut. They had to cut off a lot. But it's still breaking. She really did a number on my hair! I guess I'm going to have to get a few more inches cut off . Sincerely, Devasted - Hot Springs, AR Bree - [protected]@yahoo.com

I purchased a Walmart money card because my credit card information was stolen and use I had to cancel the card and while waiting for my new card purchased or so I thought a money card at walmart and put $225.00 dollars on it I went home called the customer service activation number only to be told my information did not match their data base.Well I know my name as well as my dob and home address and phone number so to be told my name was Ms Flemming and I did not live at my address was a shock...I explained I had NEVER purchased a card before. and my information was used for payroll tax returns ect...and their response was that my information did not belong to me...so I'm not sure what data base they use-used or input my information to but it does not match the Equifax-or any of them because I checked and my information is listed to me...Now as I wait for a refund (not really counting on getting one back) I warn you do not use or purchase the Walmart Money Card...because you will be without your card or money 10 days is a long time to go without knowing how you will eat or buy gas and starting to question if I am really me or Ms Flemming.

I went to Walmart to inquire about their Family mobile plan. We were on T-mobile pre-paid plan with a limit of 1500 minutes or texts plan and found that certain lines were using up the alotted minutes. After reviewing pricing, Family Mobile was a better deal with unlimited txt and calls for a few dollars more than the pre-paid. Now pre-paid plans, one only pays sales tax on the reload of minutes. I specifically inquired about any hidden and additional fees associated with Family Mobile and was told that it was only sales tax.
Get my first bill and find over $24 of additional taxes and fees in addition to my plan cost. Pre-paid would have been sales tax only of around $4.50. The people at Walmart are a bunch of untrained idiots and I fault Walmart for this. EDUCATE your employees Walmart. I will be pursuing this with my state and federal representatives. I am tired of employees making claims that are false and the consumer has no recourse. Stick with your pre-paid plans folks.

I went to your store and I was lining up when I realised I forgot to get something. So I got out of the line. When I went back in the line this person cut in front of me. I told her I was here before her and to get out of my way. They called security on me and the manager came over and took the other lady's side. Not only that, the other lady lied and said that if I had asked her nicely she would have let me in front. ###. She claimed I was rude. Well I have every right to be rude. First of all this lady is obviously lying, second I was in line first but the manager said since I got out of line that because I forgot something I had to get in the back of the line. I told her to shove it and told her I would never be returning. If she is going to side with a ### than she needs to be fired, a ### that lies on top of that. This was a second store, I had a problem with another branch last weei.

I went to WalMart to do some grocery shopping. It was Thursday evening and the the store was crowded. The next morning at breakfast I ate one of the Jell-O yogurts I had bought the night before. Around noon I started to get a little of an upset stomach. I had been working in the yard that morning and I thought I needed something to eat. I ate one of the Activia yogurts I had also bought the night before. That evening my world fell apart. I got so sick it was unreal. vomiting, diarrhea, sweats. everything. I went and laid down to wait on it to pass. After two days it wasn't getting better, I went to the E.R. They said I had food poisoning. When I got home I looked at everything I had eaten. But first, I did the grocery shopping on May 30. When I looked at the Jell-O container, it had expired on April 27, and the Activia expired on April29. Both had expired a full month ago and was still on the shelf, and I inadvertently eaten it. I called Wal Mart to talk to the store mgr. I immediately sensed he was unmoved and apathetic to my situation, because after I told him what happened, yogurt, food poision, hospital...he was silent for a few seconds and then said 'OK, I am not sure what you want me to do.' I said, 'Sir, if you are not sure what to do, I am confident I can find an attorney who does.' He then took down my basic info, then he seem surprised that I still had my receipt and the containers the yogurts came in. He wanted me to bring both in to the store for them to get copies. The next day a lady from claims called and wanted me to fax in my medical bills. She said this will be taken care of immediately. Well, three weeks have passe and I have heard nothing from Wal Mart. I called the Claims Office a couple times and the extension to the lady that called me always went to voice mail. The third time I called I left a message and said that I do not intend to play phone tag and the waiting game, and that I am not trying to get rich here, I am just wanting the hospital bill paid before it goes to collections... a week later I have not been called back. I went and paid the bill so my credit would not be affected. The name of the company is Claims Management Inc. I am not sure if they are affiliated with Wal Mart or not.

Approximately two days after the death of her husband of 57 years, my aunt (83 yrs old) cancelled the walmart credit card issued to her husband. The very next morning, (8:20 am) she received a call from ge collection agency and was told the balance of the card had been turned over to collection! The next day? My uncle was an airforce retired, americian service man with honors and the balance on the card was minimal. By trying to do what she thought was her responsibility in a timely manner added to the already overwhelming grief she was experienceing. I think this is a very tacky way of doing business! All that should have been done was to send the bill as usual and it would have been paid as usual. There will be no more need for a walmart card for her or any of my family. The procedure for cancellation of the card should have not have led to this.

Your stores hires ###s with down syndrome and other disabilities. I am sick and tired of having to deal with incompetient people with disabilities.

Today one of your employees told my husband and I that I could not bring my dog in the store. I asked her why not and she made up some stupid lie about it being health regulations. Whatever my husband had to wait outside with the dog.

Then I had to wait an hour for someone to help me. There was this child who purposely got in my way. He must have been two years old. I told his mother to get her child out of my way or I would kick him in the head. She then threatened me and the employees broke up the fight and did not take my side.

Then I made a complaint about how the store hires disabled people to the manager and how incompeint they are when they work and she told me that I had to respect the employees or get out of the store. I told her I was waiting a minute and even got my husband to verify it. Instead of verifying it my husband said I only waited ten minutes. I told the chicken employee who reported me that we will settle this in the parking lot so there would be on no one to smack this disabled ### and I was being watched obviously by their undercover security guard. The undercover security guard did nothing about the 10 year old boy who was staring at me. I asked him what the ### he was looking at and he said nothing. Then I threatened to slap him because he kept insisting he was not staring at me. He was about to hit me with something(which the manager claimed was self defence) I did not lay a finger on him. I wanted to and would have if the stupid ### manager did not come in right that minute. That kid deserves to be beaten and killed. My husband who saw the incident fron outside told me I was being rude and I told him to keep his mouth shut or I would report to the police that he hit me and make sure that he never sees our ten year old daughter again. We fought on the way home and he had to stop several times because he claimed that I was preventing him from driving safely. Then my daughter pulled my last string and I started hitting her and left a mark on her face while my husband was in the shower. I took a picture of what I did to her to show the manager that this is how angry the employees made me and my husband got mad at me and told me to leave the house. I refused to leave, and he threatened to call the police no me.

I suffer from depression and am bipolar and none of this would have happened if my husband was allowed in the store, he would have calmed me down. Also the manager treated me like a child. When I told her that you employ ###s and ### who won't let me bring my dog in she told me I have to be respectful. I told her that her employees are paid to hear complaints and if they don't like it they should quit. She treated me like I as my daughter's age and told me I could not attack her employees and have to show respect and not use proper languge and disabled people are allowed to work as well.

I shop in Grove city, OH. Walmart every week usually in there every other day to pick something up. On Jan 2, 2011 I was checking out, the cashier was taking off my coupons, and she ask the girl that was over the cashiers, tried to say that I scannedmy coupons which i print off of the internet, I don, t even own a scanner and didn, t know what she was talking about I use printed coupons every week and nothing has been said, she really treated me like a criminal and told the manager that i was lying and I scanned them, I am a honest person that would nevr cheat or do anything like that, she really belittled me and embarrassed me in front of the customers, I reallt think Walmart needs to hire educated people that have a clue this isn, t the first time they have done something, there have been other issues. The employees there act like they hate their job, they are always complaining, give me an hour. the thing is after she made me wait for 20 minutes for another manager to look at the coupons the manager said they were ok, I think some of these people that are over the cashiers think they have some kind of college education and this is a power trip for them, they all need to take a class in how to be professional and maners.

I had to purchase a new money card as one of the cards I have was compromised by a company scamming me out of money, I use this card for my husband to use when he is on the road and we have no bank accounts.
I have tried the computer, the phone and can not get a live operator to help me with getting this card activated, there is nothing in their fields that accept mailing addresses for people who live out in the country and have Rural Routes with box numbers, It keeps telling me this is not a residential address which is a load of hooey as It is my home, I tried to get a refund on the card even and it won't let me do that either, I am so tired of being scammed out of my money by people I am just plain sick about it, now I have this usless card with a large amount of money on it that I can not use, If Walmart insists on selling this product then by heavens they should have live operators to help out...I have 2 cards through these people and this is where they mailed them to them by gosh how come their stupid computer automated idiot on the line can't recognize the address.

I had the worst experience with a Walmart customer service employee. I had gone to my local Walmart to be refunded or exchange an item. I was the next in line to be helped. As I was standing there waiting my turn, she ( the rude employee ) was carrying on a conversation with another customer in the next line. This went on for a few minutes, and she finally looked at me and said, NEXT in a loud tone. I couldn't had been standing more than 3 ft. away and wasn't wearing a hearing device. Then she asked, what is the problem? Boy, did she ever use an attitude! I explained the items ( 3 of them ) didn't work for me. I looked at her and said, is that a problem? Yes, my blood was boiling at that point. Out of the blue, she takes the items and THROWS them over to the other customer service clerk. She then says, I'm not waiting on you ( in a loud tone for everyone to hear ). I went over to the next line, but this wasn't the end of this drama. I turned to her and said, you are so rude and you will be reported! After the young guy refunded my items, I asked to speak to the manager. The manager shows up and asked me, what can I do for you? I explained to him what had transpired. The store manager went through the motions of pretending to be concerned. My feeling is, he was basically pacifying me to get me out of the store. I didn't go back to that store for about seven or eight months. Finally coming to my senses, I decided this rude employee wouldn't run me off. She still has her job and still works in customer service dept. It's a shame, Walmart doesn't have high standards, and allow their employee's to treat customers bad. I only go there to buy the basics and no more!

In June 2011 I was alarmed when I woke up and saw an email confirmation for an order. I hadn't ordered anything on walmart.com for a while. It was for a $200 eGift Card. I never ever purchased this so I replied to the email saying to cancel and someone stole my information. I went onto website to cancel order but website wasn't working for a while so I had to keep checking and when I finally got on I canceled it. Well turns out it never canceled because it showed up on my credit card. So I had to buy a new credit card. I cannot believe there are people in this world who do this to other people. I wish Walmart.com and any other website this happens to others would do something to make sure this would not happen. Also every website should not automatically keep credit card information online. I'm still waiting to be refunded. aaaaaahhhhhhh