Wawa
Reviews and Complaints

8/22/17
I went to use my free coffee coupon but was told that Wawa would no longer be accepting these coupons because some individuals were using the same coupon over and over. I spend money at Wawa at least five days of the week and take the time to fill out the online survey and I enjoy the little reward that the free coffee coupon provides. There must be some way of making sure coupons are not used repetitively. I thought that the bar codes took care of that. I would also rather not have the clerk at Wawa insinuate that I was trying to use an illegal coupon, which he did. Figure out a solution Wawa. All that money you bring in you should be able to fix this problem. The free coffee coupon is a great idea that should not be discontinued.

Today is my first day off from work in a while so I decided I was going to take it easy today. I didn't have any big plans or anything, so there wasn't a whole lot to look forward to. It was around 3 pm. that I though, "why not go to wawa and get myself a nice sandwich!" Good idea right? WRONG! SO [censor]ING WRONG. I was very much looking forward to eating this sandwich until I unwrapped it. I ordered a chicken tender classic hoagie with bacon, sun dried tomato pesto, spinach, hot peppers, salt pepper oregano and old bay seasoning. Oh it was such a glorious image in my head I could almost taste victory. I was getting hot and heavy for this sandwich and I'm almost positive that I was close to achieving nirvana as I approached the cashier to pay for this soon to be tasty treat. Things were going so well, almost too well one could say, but as soon as I wrapped my fingers around that sandwich I could tell that there was very little effort put into making it. It was almost as if storm clouds had raced in from the sea and swallowed up the blue skies and stole my sunshine because I could feel this sandwich already falling apart within the wrapper. A very optimistic one I am though, so I continued on my way, still with high hopes of indulging in such a glorious masterpiece of a sandwich that I had invisioned in my mind. The closer I got to my home the more I felt like Charlie when he found his golden ticked indie of that chocolate bar. Things were starting to look up again but little did I know they were only about to get worse. When I arrived at my house I brought the sandwich to my kitchen table, salivating at the thought of finally tasting such a work of art, I began unwrapping the sandwich while simultaneously preparing my tastebuds to blast off on a one way trip to flavortown. What I found contained beneath the paper sandwich wrap was nothing but utter disappointment. It was apparent that nobody would be going to flavortown today. The chicken looked delicious, sitting there atop of the applewood smoked bacon, both lathered in the sun dried tomato pesto, almost as if a ménage à trois had just taken place. This was the only appealing part of the sandwich, the rest was very hard to look at. It was as if only a few of the spinach leafs and hot peppers received the invitation to the flavorful orgy, while the rest laid there on the side, not even on the sandwich. It reminded me of people abandoning the titanic after that iceberg split it in two. It seemed as if the spinach and peppers were just carelessly thrown on top of an already prepared sandwich. Another thing that really grinded my gears was that I asked for white bread and was given a sandwich on whole wheat. I know there are only two bread options, that's literally a 50/50 chance of using the wrong bread. How do you [censor] that up? That [censor] ain't cool wawa. I used to think very highly of your service but not after today! I am very dissatisfied and feel entitled to some sort of compensation.

Sincerely, Disgruntled customer.

The ice coffee flavor has changed. The regular ice coffee now has a soar flavor in 2 different Wawa stores. Almost like a strawberry vanilla flavor but bad. I've been buying regular ice coffee for a couple years now and this past week Aug. 17-Aug. 20 2017 the flavor has dramatically changed and it's not a good flavor. I have reported it to the managers but they don't seem to care. Please look into this.

I am a loyal customer of Wawa. I love love love the Chicken Corn Chowder. The only problem is that I can never get it. So you make a schedule of when you will have specific soups throughout the week, well that's nice but you don't carry the Chicken Corn Chowder even on the scheduled days. I work 45 minutes from home and when I plan to buy my lunch in the morning at Wawa I need for it to be available because i have very limited time. I don't have time to make Wawa my one and only stop to sorely find out "we don't have or it's not ready" and then to have to leave empty handed with no lunch for the day. I guess maybe for the customer it is ok for this to happen once or twice but 6 times in a month? That is irresponsible and is bad for business because it is a loss of income. Apparently, this soup is of high demand, please order more to keep up with the demand. Educate your managers in this area please because this is getting on my last nerve, I need a place to stop where they will have what I am looking for. Why remodel the store but not have the products on your menu and schedule available? Why allow the item to be on the computer to be selected and me to get in line to pay and waste my time then to yell across the store to say the item is not available. Order#483 Ticket Scan#[protected]. This issue has been going on for over a month but more so in July/Aug and when I say something they all look around at each other like they are retarded. This is a waste of my time.

Store # 934, 177 rt 34 matawan NJ 07747 has the worst service, I've went into the store on more then one occasion and the short pudgy older lady was so rude as I've waited to ring up while she just ignored me and the line at the register while she reloaded the gift card rack and on another occasion she was looking at a book while the gas attendant had to ring me up, this morning the gas guy was obvious to me while I waited 10 minutes for gas then another car pulled in and he fueled them while I sat there and ended up leaving to get gas elsewhere, just terrible service at this wawa!

On 8/13/17 @ 8:18am I pulled into wawa store #978 in mystic islands nj to get fuel in my brand new Chrysler Pacifica. Your associate who's name was Travis, starting pumping my fuel and returned to his kiosk and sat in there while the fuel was being dispensed into my vehicle. A few minutes later I heard fuel rushing out of my vehicle, down the side and all over the ground. I immediately exited my vehicle to shut the pump off as your associate looked up still sitting there. He asked what happened and I said your pump never clicked off. His response was "has this ever happened before?" I said never it's a brand new vehicle. He told me it wasn't his fault as he proceeded to laugh about it. He said "what do you want me to do about it? It's not my fault! I asked him to clean my car at least splash some water on it because it was in the rim and brakes. He told me no so I asked for a manager who's name was Casey, told me he couldn't do that either and he would refund me a dollar for the spilled gas. As he spoke to me your associate Travis proceeded to laugh about the whole incident. I told him to walk away because he was infuriating me further by his lack of respect. The manager Casey also told him to leave. As a loyal customer to your establishment I found this incident very disheartening that your associate had no remorse to what happened, no apology for what he did and absolutely no respect. If your associate Travis was more attentive to fueling my vehicle then this may not have happened but instead he sat there and did nothing but make excuses and laugh. You manager Casey was absolutely no help to the situation either. It time that you at corporate to remedy this situation and make good on it. Maybe your associates need better training in how to handle situations like this. But when you hiring little punk kids I guess this is how your customers are treated. I expect something be done about this incident in a timely manner before I pursue it further than your corporate office. Thank you

I am an Uber driver in west palm beach! I always get gas from your 1520 Belvedere Rd Wrst Palm Beach! Literally spent hundreds of dollars I get my breakfast there! This mornin this manager comes next to my car and told me to move on or else he will call the cops on me! In a very obnoxious way!No more wawa for me! Manager is a very obnoxious guy! I get gas and clean my windows and go inside get food and drinks! What this guy did was very uncalled for! Not ever coming back ever again this is no way to talk to a customer! Threatening to called the cops to a guy who spent literally hundreds of dollars.

I go to wawa multiple times a day and the employees are usually very nice. However, the young girl at the food counter named Ashley is very rude. One visit I asked for extra honey mustard and she rolled her eyes then slammed one honey mustard on the counter. Every day I say thank you after getting my sandwich she either rolls her eyes or ignores me completely. That is not customer service. Tonight was the last straw, I almost lost it. When some one says thank you, the polite thing is to say your welcome, not ignore the customer. I will NOT be shopping at this location again. Wawa on lacey Rd off route 9, lacey nj

CORRECTION: I handed a folded $10 bill to Jean at 548 Monmouth Rd, Unit 909, Millstone Township, NJ 08510. She proceeded to roll her eyes, I told her I was sorry for the folded bill. She took two dollars out of her register and crumpled them up in her fists extremely close to my face and dropped them in front of me. I have never encountered someone as outwardly disrespectful as Jean from Wawa.

I handed a folded $10 bill to Jean at 1120 E Veterans Highway, Jackson, NJ. She proceeded to roll her eyes, I told her I was sorry for the folded bill. She took two dollars out of her register and crumpled them up in her fists extremely close to my face and dropped them in front of me. I have never encountered someone as outwardly disrespectful as Jean from Wawa.

It seems to me that your employees do not understand how to fill up soup containers. It never fails they always seem to short me at least a 1/4 cup of soup (as you can see in the attached photo). If I wasn't paying almost $5 for a Medium soup container (which is bad enough) maybe I wouldn't say anything. But this is ridiculous, I might as well have purchased the small. I am tired of opening up the container before I leave the store to make sure they fill it up! It doesn't seem to matter which Wawa location I go to they all seem to short me. Ever since you changed to this speedy kiosk and online ordering, not only have you lost the quality of taste, but now there isn't even any quality service!

This isn't going to be your average complaint (I think & hope). Whole ordering coffee I noticed there aren't really any lactose free options. I had to cancel my order like 3 times because all the options had milk and o wasn't given the option to choose soy. Finally I just ordered a macchiato with soy milk. To my sadness, I was informed that the store ran out of soy milk. The barista did apologize and offered an alternative to put milk in my drink. I'm vegan AND lactose intolerant so this did not work for me. I took the drink regardless even though it was only 3/4ths full. That's fine, I still drank it. My biggest complaint is that there isn't many options for vegans or people who don't drink dairy. Other places offer almond milk or coconut milk. So I think that in this area you are very much behind compared to actual coffee places. I think it would actually benefit you company-wise to think about having more lactose free options. Until then I will enjoy the small soy options you do have. Then again, soy wouldn't be my first option so I will really only order coffee from here when I'm desperate and I think you guys could do better than that. The amount of vegans and non dairy drinkers are growing!

I ordered a 10' inch custom chicken cheeseteak sub which was suppose to be toasted and include the vegetables i asked for. Mostly none of my items were located on the sub. I was missing 5 items from my sub which left it untasteful and dry. There were no extra mayo, no roasted red peppers, no oil and vinegar or sweet peppers. I feel as though my sub was rushed. I was unable to go back to wawa because I had already gotten settled in my home after a long days of work.

The girls tht was making my food made it completely wrong it was sloppy and totally un called for she didn't wrap my sandwich right and I'm very upset the lettuce got all over the place the food wasn't even for me so I had to get yelled at please get better workers or workers tht actually care about there jobs this isn't fare to me or my family we come in there all the time and order the same thing I don't understand why this is now a problem

While i was getting my gas punped last night i noticed a gas attendant smelled of marijuana. I also heard him mention smoking amongst other things. I feel that that was very inappropriate for you to hire someone so unprofessional and not drug test. Very disappointed. His name was Dillon and said he had just started. You should really either start drug testing or tell your employees not to show up to work high! That was disgusting!

This morning at 8 am on the waw located on the corner of Tyson Av and Roosevelt Blv
At the rush hour me and few others customers standing on the line waiting to pay and without any excuse the cashier without seeing nothing "sorry guys the register it's closed "she just left her place and walked away and left us look like stupid waiting on line thinking she is coming back but not the girl from next register called us and said that she was close and I complained about her behavior at least she should said I'm sorry im closing this register please move to the next one but no then she comes back and then the girl told her that I wasn't happy and she only said I don't care and when I asked the girl told she was the "manager " on shift, this is the manager saying I don't care about the customers so I'm wondering how care then ?
I hope she will get a call from management and show her that she must care and she be more careful with about what she said.
Thank you 07/27/17, Lewis.

I am uploading a picture so you can see that your employees clearly can not read! I asked for no meat, and what did I get?!? Chicken. Last time I checked, chicken is meat. I asked for lettuce, fresh salsa and even paid for extra fresh salsa, and what did I get?!? No lettuce, no fresh salsa! How hard is it to read off a screen? I am so devastated, and honestly annoyed because now I am wasting food, because I have to throw it out and I live too far to go back. What a waste of my money and a waste of my time.

I am a regular customer at Wawa store #595 in Gambrills, MD. I have noticed a pattern of disturbing behaviors over the last month or so from the manager, whose name is Joseph and an employee by the name ofSusan. This morning, for example, while I was in line the manager yelled at the cashier for whatever reason I do not know. The customer that was being served, at that particular time, witnessed the manager's unethical conduct towards the cashier. That customer, after paying for his item, then went to confront Joseph, the manager, about how his conduct towards the cashier was unprofessional and rude. I could see the cashier was feeling hurt and embarrassed and it was at that time that another employee by the name of Susan was being loud towards the cashier, telling her to do the cigarettes. Susan is an employee there where I have witnessed her attacking a male colleague in the coffee department. He was clearly provoked and uttered back in a hostile manner. This, incidentally, happened yesterday morning. Like Susan, I have witnessed Joseph 'S inappropriate behaviors in the past. Because of this consistent unacceptable behaviors on the part of Joseph and Susan over the last few months, I felt the need to reach Wawa's corporate and report the matter; a matter where an immediate action must be taken from the corporate office. It's a major embarrassment for not only myself, but for other customers who have witnessed these consistent problems of both Joseph and Susan. Sorry this is lengthy, but your time and doing something about this would be greatly appreciated. Thank you.

Went to the wawa in egg harbor. NJ store # 941 none of the gas attendee wanted to pump the diesel in the truck they said it is self served. The sign reads full service, there are no signs that read diesel self served. We waited 10 min to get the attention of attendee. To top off my experience the pump would not read my wawa gas card. If diesel is self served maybe there should be a sign that reads just that. I would have saved my valuable minutes. I have been a value customer for years I should have stock in it. My first bad experience at the wawa today is Friday 2:08 pm. Thank you for hearing me out.