Wells Fargo
Reviews and Complaints

On 1/14/16 I used my Wells Fargo credit card to purchase 3 Delta flights from NYC scheduled for 3:05pm (flight 2827) totaling $319.05. Once I submitted payment I saw a JetBlue promotion for a NYC flight for 6:00pm (flight 553). Within the same hour, I contacted customer service, voided the first flight, received confirmation and booked the later flight. I still haven’t received $319.05 back from the voided flight. I have called and emailed Wells Fargo, Delta and AAA numerous times. No one is giving me accurate information. Each company is telling me to contact the other companies while Wells Fargo is telling me they have no record of any charges. I would like to file this grievance against Wells Fargo for the $319.05. Thank you.

Please see the email from AAA dated 2/4/2016:

Hello

I contacted Priceline again and they advised that since it was CXLD the same day there is no charge and was voided. I don’t know anything about those two charges of $50 and $70. I wish there was something else I can do but Priceline is not seeing any charges to the Credit Card. I would definitely file a dispute with your Credit Card company. Sorry for any inconveniences. If you wanted to check with Priceline directly there phone number is [protected] and give them your Trip ID numbers and they will look it up and confirm that both were CXLD on same day and it was voided.

Thanks

James Hunsinger
Club Product Specialist
Travel Sales Center
The Auto Club Group
[protected] EXT 6556
[protected]@aaasouth.com

I invested in Wells Fargo years ago and moved my money for Merrill Lynch.

I was diversified and survived the crash of 2008. My Adividir Brad Goodchild insisted that I stay long on my investments and turned out that he was correct. He gained my trust over the years to come.
Then in or about 2012 Brad began to offer energy stocks that he thought wee good investments and I began following his lead to invest I many drilling g and ouo service oriented investments. Oil skyrocketed to $115 per barrel and at this time I suggested the since it was so high that should we sell some or implement stop losses on our accounts. Mind you I really did it understand whT they mean't and he quickly convinced me not to do that and he was long oil and our president would never let anything happen to this commodity as it was the best thing that has ever happened to the USA economy. Boy was he wrong and over 2014 he stopped working but 4 hours per day and everyone o brought up sell he would advise me that Wells Fargo was long. After I had losses over $200, 000. He told me about averaging down and he even bought more to prove his theory. Well oil rob under in May 2015 and he was no where to be found ever. I again asked him maybe sell or what I should do and his response was bad move to sell stay long it's coming back. Then June through August the drip came again from $65 per barral to $39.99 pet barral another devastating loss now totaling over $350, 000. He still said he is long oil however it was horrible what had happened, he was fishing in Cuba for two weeks than vacationed in Michign not even watching my accounts. Wells Fargo even had circulars send out to their advisors advising them
To get their clients who were holding energy stocks to reduce their exposures or get out. My Advisir was complacent and incompetent. The worsted negligence. Additionally he has and allowed my accounts to be 100% oil no diversified accounts! I have suffered half my hard earned money that I was saving for retirement and it's unconscionable that a my age if 59 years a financial advisor would have me all in risky stocks going against LL priciples and fundamentals of investing and wealth management. This Advisir used the system as a hobby and ignored compliance and my profile. Do not risk your hard earned money with this person! He is fraud an far from being a wealth manager. His obsession with energy and la k if attention has ruined my leer items t girls that I ace been working g so hard for many many years! Wells Fargo should take responsibility for their brokers actions! I hope there is justice with FINRA!

I have been at the same location now at Wells Fargo for 15 years. It was First Union then Wachovia, now that's Wells Fargo there is no quick stop at the bank. The most tellers they have at any given time is 3. This is a very busy branch, probably in all of Winston Salem. They have a door greeter that's wonderful but when your in a line of 8 to 12 people and 2 of the tellers are hung up with a merchant deposit, then your down to one. What happened to the merchant window, and when lines are long put the greeter behind the desk and help the people. We have 3 accounts there and trust me there is never more than 3 behind the counter. Yes you have drive-up windows, teller machines, online banking, that's fine I'm old fashion I like to do it in person. Until Wells Fargo took over and slowly dwindled the teller staff, stopping by the bank was sort of a pleasure now it's like going to the DMV. The Branch is on Peters Creek Parkway in the Southpark Shopping Center, Winston Salem NC 27127. Really thinking of other Banks right now and am sure others are doing the same. I listen to the people standing in the dreadful line.

I live in Texas. I was behind on my mortgage. Prior to formally going in to Foreclosure, I called the bank on December 2, 1015 to pay the full past due amount $9, 150.00 dollars with a Cashiers Check. They would not take it. The CC was in the amount of $9, 500. More than what was delinquent. The bank said that they would have to order a foreclosure statement before they could talk to me. I expect that in 3 to 5 business days that would occur. It did not. I called back on Thursday 12/11/15. The told me no foreclosure statement had been ordered yet. I tried again, this time speaking to people who identified themselves and bank officers, I then found out this was not true. They are were bank clerks. They again would not take my money. I received a letter from an attorney stating that they were going to start foreclosure proceedings if I did not remit the full past due amount to them by the 3rd of December, 2015. The Letter was dated 12/9/15, postmarked 12/10/15 and received on 12/14/15 by snail mail. I called the attorney that had sent the letter. His office could not talk to me because they had not received any paperwork from Wells Fargo. I called Wells Fargo. The paperwork still had not been ordered. On 12/14/15 it was to have been expedited and faxed to me. It was not. I called to day they said we mailed it. Well nothing came in the snail mail. I called again and talked again to a snotty clerk who demanded to know exactly how much I had in my account. $275.00. He said that I owed a redemption amount of $11, 458.78 and that had to be paid. After much nasty discussion and repeatedly asking to speak to a Manager (which never happened) He said that if I would pay $9, 725.00 he would allow me to reinstate. I said I would go to my nearest Wells Fargo with two Cashiers check, one for $9, 500 and the other for $225.00. You guessed they would not take the CCs either. The said their system would not allow it. A Branch manager said he could not override the system. I now have $50.00 to live on until the 3rd of January when SSID arrives. Oh well so much for community banks and the help that our president assured us would happen when the government took over the banks. FYI this down ward spiral started when SSID deducted over $800 from my check and I had already used bill pay to pay my bills with a whopping return check charges overdrawing MY ACCOUNT AND THEN RETURNING MY PAYMENT TO COVER THE OVER DRAFT CHARGES.

I would like to submit a complaint against a telephone customer service representative named Joshua, or Josh, at Wells Fargo Bank. I am an assistant at RBC Wealth Management, a financial advisory firm. We have a mutual client with Wells Fargo that has a 529 plan with Scholar's Edge. We were assisting this client in setting up ACH access for easier distributions from the 529 plan. This requires an application for ACH accompanied by a voided check from the financial institution. The client has a checking account with Wells Fargo but no checks. The client went a Wells Fargo location to ask for an ACH form, and he was provided with a form that could be filled in rather than pre-printed. This form was rejected by Scholar's Edge because it was not pre-printed. On December 7, 2015, I called [protected] at 1:05pm MST. This was the customer service number found on the ACH form from Wells Fargo that was rejected by Scholar's Edge. I wanted to ask what else was available from Wells Fargo for ACH setup, so that we could instruct our client to ask for this specific information when he went to Wells Fargo. I did not ask for any account information, nor did I give Josh our client's name. I asked him for general information applicable to all Wells Fargo customers. Josh told me to have the client call in himself for the information. I explained to Josh that our client had already done that and was given a form that was rejected, and we wanted him to know what, specifically, to ask for. Josh refused to tell me anything other than he could only talk to a customer with a valid account, and he could not answer any "hypothetical" questions. I asked him if I could speak to someone else, and he refused to transfer me. He told me that he did not see the point in transferring me to someone else for a question he "already answered." He told me to call back if I wanted the information. I told him that he did not answer my question, and I informed him that I was going to file a complaint against him. He would not give me his last name, but he gave me the address: PO Box 6995, Portland OR [protected], which I'm not sure is valid, but I will mail this complaint to as well. Still needing the information, I did call the same number back at 1:13pm MST and reached a representative named Maurice. I asked Maurice the same question and he immediately gave me some options. He said the client could ask for a pre-printed form or he could ask for a temporary check, available for a small fee. Maurice was intelligent, accommodating, and friendly. Josh was difficult, rude, and has horrible customer service skills. He is in desperate need of coaching. If the attitude I received from Josh was the norm at Wells Fargo, the company would go out of business. However, it's great representatives like Maurice that give the company a good reputation. If possible, I would like a response to this complaint. Ideally, Josh will receive the coaching that he needs, and is held accountable for his performance as a customer service representative.

In May 2014, I found a really cute property on realtor.com that was perfect for my kids and I. It was very reasonably priced at $114, 900, in a great school district and had all the interior features that I was looking for. It was listed as a potential short-sale, but that didn’t bother me, my agent had worked with banks in the past on short sales. I knew it would take a little longer but for the money I was saving it was worth it. I immediately called my Real Estate agent (who happens to be my mom) and asked her to meet me at the property to view it. After seeing the inside of this vacant property, I knew that this would be a great house for us. My realtor submitted a full price offer on the property that day. The homeowner accepted the offer and submitted it to Wells Fargo. August 2014 rolls around, Wells Fargo still had not said a word about the short sale approval. In fear that my children would have to be abruptly taken out of school and have to transfer to the school in our new side of town I had my agent contact the homeowner’s agent and ask if she would work out a short term lease with me so that the kids can get situated while we wait to hear something from the bank. The property was vacant, I was in the process of purchasing it. It was a done deal. We moved in at the end of August. Fast Forward to July 2015, a little over a year later! Wells Fargo submitted a counter offer of $139, 900 (which was more than the remaining balance and more than the homes were going for in my neighborhood). We countered back at $129, 500. There was never another word of negotiations from Wells Fargo. They moved to foreclose. In August of 2015 I received a letter from the law offices of Aldridge and Pite LLP that they would be foreclosing on the house October 6th 2015. Because of a technical issue the foreclose date was pushed back until December 1, 2015. I called the law office again that was handling the foreclosure and asked how this auction process worked. The agent explained that I could buy my house from the auction, I just needed cash or a cashier’s check on the date of sale for the entire amount of the sale price. After checking my bank account I noticed that it was about…the entire amount short, and that buying my house from the auction wasn’t an option. However, I decided that it was in my best interest to go to the auction and see who purchased my home or if it was reverted back to the bank. My hope was that I could talk to the new owner and purchase it directly from them. After standing the cold rain with my little umbrella for two hours, I hear the auctioneer say my property address. He read all the legal information and then proceeds with the bidding. He turns to the one guy that has bid $111, 000 and said actually the bank needs $111, 650 to make this deal happen…The bidder says “I bid one dollar over”, and my heart sunk. It took everything that I had not to cry right then. The auctioneer said “sold for $111, 651.” This gentleman walked up to the bidding area with his cashier’s checks in hand & bought the property. So, what did I learn? Wells Fargo doesn’t care about the money, and they damn sure don’t care about the people that they hurt along the way. I offered Wells Fargo more in May 2014 than it sold for at the auction December 2015. Plus, Wells Fargo had to have spent another $30k-$50k on the attorney’s fees associated with the foreclosure. Which means they really only netted between $61k-$81k total from the sale of the house, which still made it a short sale? I’m not a genius but this doesn’t seem like best case scenario. Nor does it make any sense. Bottom line is that Wells Fargo could care less about the people or the community that they serve. They proved to me that it’s about power. They have the power to foreclose or authorize the short sale, and they get to choose to accept and offer or not no matter the bottom line. They have to power to charge exorbitant fees and put families out without working with them, and they do. At any point in the process they could have accepted my offer. The bank knew that I lived in that home and was pre-approved to buy the house. They have the power to take from the working class and give to those that have large amounts of cash, and they did. That’s the real Wells Fargo, when you look behind the closed doors. Shame on them! And shame on the system. Oh and Merry Christmas to all! http://shanaehall.com/?p=15

Deposited paycheck from local bank. Funds are frozen until Monday because they tell me anything deposited after 9:00 PM on Friday cannot be processed til Monday. But they tell me it is not a hold. What, I wonder is a hold, then? Spoke to a woman in Reno, NV. Said her name was Kathy Smith, and that she was a supervisor. She gave the company line, totally defending the representative who took my call, blamed it ultimately on the Federal Reserve. I asked her if anyone worked weekends at Wells Fargo and she said they do not. There are many branches here in Miami which are open Saturday's, and she herself is answering calls on the weekend. She must be a volunteer, or is honest enough to admit that what she is doing on weekends cannot be called "working." This is 2015. There is no reason to be denying people access to THEIR money because of bureaucracy. The job of a supervisor ought to be to serve the client, not to defend the incompetence of a representative, or to defend a weak set of procedures which deny people access to their funds. This is the age of 24 hour commerce. Wells Fargo needs to get out of the stage coach.

Going thru divorce, wife stopped paying truck payment (stay at home dad). Wells took the truck, told me what it would cost to get back, I paid immediately with borrowed money, right after I called and was treated terribly and told they were keeping my vehicle. I was deceived and lied to and treated terribly by supervisors, scam! AVOID AT ALL COSTS!

I cashed a cashiers check @ Wells Fargo and they charged me $25 to cash it. I had to cash it because the person was out of town and purchased a RV from me and I had to have the money in hand before I released the title. I tried to get them to reverse it but they were rude, stubborn and unwilling to listen even when I told them it was a bad business practice. I have since informed my tenants that effective November 1, 2015 we will no longer accept rent checks drawn on Wells Fargo accounts. In addition I will never do business with Wells Fargo and I will inform my 56 first cousins, relatives, friends on Facebook, Twitter, Craigslist my awful experience and to not do business with them.

I was a Sr. Manager at an auto dealership. I turned members of the dealership into Federal and State Agencies for Non-Compliance/Computer Fraud and several other violations. I was terminated while being a 'protected class' under the Federal Whistleblower Act. It is currently an active investigation. I was Blacklisted in multiple avenues, and could not find gainful employment for 8 months. I took an entry level sales consultant job and was upfront with the legal scenario at hand. A week after starting this position, the same Wells Fargo Rep I worked with at my previous position is soliciting more business from my new employer. He then proceeds to ask the General Manager, why would you hire (me). He then stated I was fraudulent, a thief and they better watch out. Strong statement against the guy who spent months collecting evidence for a Federal Investigation. Now, after being pulled aside by Sr. Management and notified that this is what a Wells Fargo Rep is saying has me disappointed and leaning towards legal action against Wells Fargo. Sr Management called it blacklisting and defamation. My suggestion would be that someone from Wells Fargo communicate with me.

My name is Phil Anton, I've banked w/ Wells for over 20 yrs without issue. 3-4 months ago I made an online purchase to try a product free of charge if I paid the shipping which I did. I am a highly educated Rutgers graduate and now scams and how they put you on auto purchases and such so I made sure there were no such links or boxes that I was committing myself to. My product arrived and a month later a charge for $129.99 showed up. I contacted the bank, said I didn't order anything, nor did I recieve anything and it was reversed and my card was cancelled and a new one was issued. The following month the same damn company charged my card again and again nothing was ordered and nothing was sent to me. I again called and instead of reversing the charge they said they'd open an investigation. A week later I get a letter saying that they had my info and the charge was legit. This is complete bull. I filled out the info for the initial trial which I just obligated myself to paying shipping, nothing else. I'm not going to take this lying down. I didn't request/authorize/or recieve anything and you can't let them get away with this. This is as fraudulent as the word fraud is. I called every day since I noticed it to be told it would be credited back and it would be handled. A week later the exact opposite happened. In one sitting today I called 3x, spent 30 min trying to get to the fraud dept. to be disconnected or hung up on every time. I'm frustrated, want this handled or I will be taking all my money/business to someone who cares about their customers.
Philip Anton
21-6 Augusta Court
Freehold, NJ, 07728
Acct # [protected]
The charge was on my wells fargo credit card
06/15/15 08/24/15
Expand Transaction 22 with description : [protected] CELL D/N
[protected] CELL D/N

$129.95

Every month when we mail our car payment in, you always say we're late, and we're not.This happens all the time.If they continue to add late charges, I will turn this over to BBB, whete I am employed.Your C S team are very rude too, and should have better phone skills.If I hear nothing about this complaint I will be obligated to send your company in as a bad business.[protected]

Hi my name is Chad Marvin and Wells Fargo will not give me my federal income tax refund. They have had my money and held my money and even placed my money in a dead account has charged my fees for activity that was do to fraudulent activity. They closed out my first account with out notifying me and also soled the money that was to refunded to me I never received any of it. I reopened a new account due to my income tax which was returned to the IRS by the bank cause the bank had closed my account. Now It is already May 2015 and my money is sent back to the IRS and the bank is saying that they are not the ones responsible for all this. My savings account of the first account is still opened so why did the bank send my money back to the IRS? And why was I never informed that the bank was closing my account? And why did the bank only close my checking account and not my savings account? And then why was my income tax check returned to the IRS?
After learning of all this I reopened an new account so that upon returning of my income tax to the bank it would have an account to go to. Or so the bank states to me. So From May of 2015 to August of 2015, I have been waiting for my income tax. The IRS sent my income tax out on Aug. 19, 2015 to wells Fargo and the bank held my taxes in the old account which is dead, all the time from the 19 until Monday the 24 of 2015 not notifying of anything even though I had called so many times asking if my taxes where there and every time I was told no. When I went to the bank on the 24 of Aug. 2015 the bank says my money was there but it was sitting in the dead account and that they would have to put it into my new account. Then the bank said that now it was nolonger at the bank as it was sent back to the IRS. Now at this point I was so mad that I was not even to know what I was to do at this point. My mother was as mad as I was, and the bank called the police on my mother saying that she thereunto to shot up the bank and rob it. My mother never said that and she was not arrested but she was made to leave the bank and she had the car which caused me to walk home. My health is no good as I have inflammatory bowel deiseies and I have been bleeding which I was taken to the ER that night.
I still do not have my money and the bank says that they are not responsible for any of this and they are refusing to help me recover my money. I want my money and I will never do no business with Wells Fargo any more, and I am informing everyone of the way that Wells Fargo has handled all this and putting all this on face book so that people can learn how Wells Fargo steals money. Now I want to know what you guys are going to do to insure that my money is returned to me and that I am compensated for all the suffering that Wells Fargo has put us through. Also I have lost my home on all my belongings because of all this and now I am having to live at my moms. I am wanting to see that Wells Fargo pays for what they have done to me and my family. Thankyou Chad Marvin

I have had the worst customer no-service experience ever from csr crystal employee id 73040 on aug 21, 2015 at approx 7:00 pm. She was very argumentative and wanted to talk over me every time I tried to form a sentence, she did not want to listen to the problem about the fraud that wells fargo contacted me about. When wellsfargo contacted me about fraudulent activity that was going on on my account it prompt me to check my transactions and I found more fraudulent transactions and reported it to the fraud department. After a few days I received a email from wellsfargo telling me claim was complete, when I called I was told well we did not find any fraudulent transactions your on your own. I was contacted by your "fraud" department making my aware of a breech of my account wow! And now i'm being told your own your own., well lesson learned I am transferring my direct deposit to another bank who will value me and protect my assets. Take heed and find a new bank!

I obtained a car financing thru Wells Fargo in 2014. In December of 2014 I paid $8000 toward that debt. I was not informed that I also had to make the December payment, in spite of the $8, 000 I paid. This got straightened out in January of 2015. I have paid on time, ahead of time, and more since then. It is now August, 2015. Wells Fargo immediately reported that 'missed payment' to all three credit bureaus. I have disputed it, but no luck. Called the company several times, but no luck. I am 62 years old and have spent my entire life building my credit. It WAS in the 760's. This so called missed payment reported has knocked my score back over 100 points! I don't think there is any more I can do, except swallow it up and rebuild my credit. It's going to take a long time. In other words, WF is disgusting. I WILL spread the word among the many folks I know. I HATE them. Please, do NOT do business with them. This is a warning.3f354

I was approached about obtaining a secured credit card while banking at my local branch. No, i did not inquire about the card, i was only making a checking deposit. The card wasn't even to me yet when i decided not to obtain it. In the local branch, i was told that it was already being processed and that i should call to cancel as soon as i received it. I did so, never activating the card and at the very end of the conversation (Well past the process of closing the card) i asked about the funds for security being deposited back into my account. I was very upset when the girl on the line said that it would take 30-60 days to receive my "security" on a card i'd tried to cancel from the beginning. It has now been 60 days since the funds were taken from my account so i called again. Today, i find out that the first girl never closed the account? Another 30-60 days? There was absolutely .. Absolutely no doubt that we were well past the closing of the account when i became upset about the time involved in receiving my secured funds. (Do you agree? Yes. You can never get another secured card .. No problem.. Way past the point of agreeing to the closure of that credit card..Way) i honestly believe that the first "representative" maliciously failed to close the account. In fact, when i started the phone process today, the first person said there was no such account number (Card number). Yes, i was very upset since i tried from the beginning to decline this card, but listen to the recording and see if this account was not very obviously closed during that conversation. I should not have to wait another 30-60 days for my funds to be returned to me.

This about an rude phone call I had concerning upon calling back an number that was placed to me about 8am in the morning. I previously made an payment arrangement with wells fargo concerning my vehicle that I have been behind in my payments past 47 days due. I spoke with a manager and made a arrangement to get the payments up to date which I had honored. I am scheduled to make another payment on July 15 2015. so on 07/06/2015 I received a call about this payment I was not able to take the call so I called back and spoke to a person who seemed to be an agent I found out after being rudely spoken to that she was a manger of the company. The misunderstanding was over my direct deposit account information which I gave to the manager I had previously made the arrangements with.The person I spoke with was only disrespectful to me over the phone but she said that she will cancel any agreements that had been made between myself and the company. My account number is #[protected] Who ever is in charge of customer relations should really look at the type of management that is being hired to speak for Wells Fargo the company is in the people service business not threatening and intimidation business PLEASE CONTACT ME AS SOON AS POSSIBLE MY NUMBER IS [protected].

After purchasing my home in 2013 I had employment breaks and requested a loan modification. I have sent in monthly payments only to have them returned, I have applied for multiple reviews only to be denied. Not once in two years has Wells Fargo approved any requests even when I had $18, 000 in my bank account I was turned down. I don't believe that Wells Fargo approves any loan modifications because I did my homework on the requests I qualified for under the federal programs and I was still denied. I am contacting my Congressman to formally complain.