Wells Fargo
Reviews and Complaints

I recently visited Wells Fargo on August 10th, 2017 at 5:17 pm, just before they closed at 6 pm. I was dressed in jean shorts, a zip-up black lace semi-collared shirt, a Bruno Mars hat, black flats, bright lipstick, and had fresh skin. I was hoping to receive good service, just like any other customer. However, I was approached by an Asian woman who was swinging her hips and raising her eyebrows in a rude manner. She was sipping water and did not offer any help. I was then approached by a male who was equally unhelpful and sexist. I have been a customer of Wells Fargo for 20 years, since I was a little kid, and I had two checks in my hand. I needed a banker to help me with my concerns and questions about my account.

Unfortunately, I was not offered any resolutions or proper service. Instead, I was brought to the side to give my social security number and/or bank card and discuss my concerns. I felt like my money was not good enough and that I was being discriminated against. The service I received was rude, lazy, and offensive. I was not treated with the same respect as a man would have been. I was offended by the service I received and felt like I was being judged based on my appearance.

I hope that the manager of Wells Fargo sees this review and takes action to improve the service provided to customers. The employees at Wells Fargo need to learn proper etiquette and treat all customers with respect, regardless of their appearance or gender. It is unacceptable to discriminate against customers and offer poor service. I hope that Wells Fargo takes this review seriously and makes changes to improve the customer experience.

I have been banking with Wells Fargo for a long time, since around 2005. However, I recently had a bad experience with them. While I was on vacation, someone hacked into my account online and I received a weird text message. I immediately called Wells Fargo and a lady told me that it was a scam and that they would watch my account. But to my surprise, someone had opened an account at 5:30 am that morning and shipped a debit card to Texas.

I called Wells Fargo right away and they blamed me, stating that I had opened the account. But I knew I hadn't. They put it under fraud and I was relieved. However, I later found out that the account they made had 0 dollars in it. I was so angry and frustrated. I went to Wells Fargo and asked to talk to a banker to change my account, but the guy told me I couldn't. I was shocked and asked him if someone could take all of my money and they wouldn't care. I explained that I didn't trust Wells Fargo and wanted my money out if they weren't going to change my account.

I went to take my money out and the banker was starting to take my money out when I realized that someone had taken $25 out of my account. I wanted it back and told the banker, but he asked me for the account number and I didn't know it because I didn't make it. I had to go to my car to get the account they hacked. When I came back, I went to another banker and he told me that it was the fraud department that took it out. I was so frustrated and wondered why they didn't call me before I freaked out.

I got home and called them, but got nowhere. Then, some higher-up guy named Darrin called me and talked to me about what was going on. He told me what to do and I explained what happened. But the phone disconnected and he never called me back. I called back and one lady said it might be a scam and transferred me, but it hung up. I called back and talked to the fraud team and that guy looked at my account and said it was through the phone. He transferred me, but it disconnected again.

As a customer for that many years, I would think they would want to keep my service. I have never felt the way I do now. This is my identity and to be accused of something I didn't do is just not right. I hope Wells Fargo can improve their customer service and security measures so that this doesn't happen to anyone else.

I recently had an experience with Wells Fargo that left me feeling frustrated and disappointed. As someone who is currently in escrow, I needed to make a couple of wire transfers - one at the beginning of escrow and one at the end of escrow. I made the first wire transfer a month ago on the advice of a Wells Fargo representative over the phone. The representative assured me that when I needed to make my final escrow transfer, I could do it the same way and it would be easier the second time around because the Escrow Bank account was all set up now.

However, when I tried to make the final escrow deposit online on 11/16/2022, it would not go through. I called Wells Fargo and spoke with Maria, who unfortunately could not help me. She explained that banking nowadays is very difficult and that it's hard to get an appointment, and some banks don't even answer their phones. I asked for more help, and she sent me to the escalation manager, Olga.

Unfortunately, my experience with Olga was extremely unpleasant. She spoke to me in a condescending manner and blamed me for the situation of not being able to do the transfer. She also blamed me for the fact that they couldn't get me a timely appointment at my branch. I was taken aback by her attitude and told her to stop talking down to me. She threatened to hang up on me if I yelled, and I asked her to stop talking down to me if I stopped yelling. It was an unbelievable experience.

Even after we found a way to speak to one another rationally, she hung up on me! I couldn't believe it. It only solidified my thoughts that she's horrible and should not be a customer service representative. I'm left wondering what is wrong with Wells Fargo that they would hire someone like her.

I've had to shut down Bank of America in 1990 for bad customer service and never looked back. Unfortunately, I will have to do the same with Wells Fargo. I will change banks and never do business with Wells Fargo ever again. It's a shame because I had high hopes for them, but unfortunately, my experience was less than satisfactory.

I recently visited Wells Fargo bank in Florida and had a frustrating experience with one of the tellers. I arrived at the bank at around 3:15 pm on January 6th, 2023, and needed to withdraw $1,400 for a deposit on an apartment. However, the teller who waited on me made a huge deal over nothing and took about 30 minutes looking at her screen.

I explained to her that there was an alert on my account, but it had already been cleared. I use my online banking app relentlessly and have proof that the alert was cleared before I went to this teller's line. I even tried showing her the text from Wells Fargo and logging into my online banking to show her my balance and recent transactions. However, she still stayed on the phone with customer service for at least 20 minutes, not telling them that I had already verified my identity with my debit card, pin, and driver's license.

I finally went into one of the offices and asked for assistance. The lady in the office went to speak to the teller, and finally, after at least half an hour, she decided to give me my own cash. I believe she was pretending she was sitting on the phone with customer service because she was bent on making it look like something fraudulent was going on, even after she had all the identification she needed. She definitely overdid it, and Wells Fargo customer service never kept me on the phone that long for verification, so I have no idea why it took her that long.

Unfortunately, because of this delay, I missed the deadline to pay my deposit on the apartment, and the rent office closed. I am thinking of switching banks because of this experience. It should be the norm for bank employees to see that there was an alert on someone's account but it has been cleared already. I wish I had gotten her name, but I hope that this review will help Wells Fargo improve their customer service in the future.

Over the years, I've had a lot of complaints about Wells Fargo's customer service and how they handle customer issues. Recently, I had an experience where Wells Fargo took my money at an ATM and didn't follow through on their promise to credit my account immediately.

On December 16th, I deposited $800 into an ATM. The machine didn't require me to enter an amount, it just counted the cash. It counted $600 and then said it couldn't receive all the items. Unfortunately, it only returned $100, leaving me missing $100. Luckily, this ATM has video footage, so I called Wells Fargo right away while I was still at the ATM.

I also called Wells Fargo the next day and spoke with Chris and Marissa, who are supposed to be escalation specialists. However, I wasn't satisfied with the outcome. Chris tried to insist that I could enter the amount on the screen, but that wasn't the case. Customers are supposed to place the cash in the machine and it counts it.

When I contacted Wells Fargo, they promised to credit my account with the missing $100, but they never did.

I even emailed the Wells Fargo Board on December 17th and December 26th, 2022. I received an email on December 26th saying that my claim was completed, but there was still no credit applied to my account. When I called Wells Fargo again, the office was closed.

A Wells Fargo representative told me that I should go inside the bank to resolve the issue. This is not acceptable. I have orthopedic issues that make it difficult for me to go inside the bank, and with COVID-19 still a concern, it's not safe for me to do so. It's discriminatory for Wells Fargo to suggest that I go inside the bank, especially when I have a handicap placard for my vehicle.

I've had issues with Wells Fargo's ATMs before. They're always out of service or not accepting deposits. These issues have been reported before and are recorded by Wells Fargo.

I've filed claims with Wells Fargo before, and they've always found that my claims and reports were true. This time is no different. I hope that Wells Fargo will respond to my issue promptly and credit my account with the missing $100.

I bought my car from a company called 26 motors. The car was 28 thousand. I paid 8k deposit now it’s a 44k loan with Wells Fargo.

I fell on hard times, car was held by the police for months because a crime was committed near it so they kept it for evidence.

I asked them for an extension so I could start payments again and they are heavy on not doing that. Come to find out the contract I got when I bought the car and the contract they emailed me is different.

May 22nd took the insurance claims check and all requested documents for hail damage to my roof to my local Wells Fargo branch and they sent it directly to the property loss dept.

May 25th the roof was completed.

May 26th uploaded pictures of the completed root to the Wells Fargo claims website and requested the inspection.

After 3-4 days received a call from the inspector to schedule the inspection.

June 5th was the soonest the inspection could be scheduled.

June 5th the inspection was done.

June 9th still no check.

June 9th just called the property loss department and they said I may have the check in hand by June 15th.

So getting Wells Fargo to endorse my check is a 4 week process and totally unacceptable. In the future I would be hard pressed to do business with Wells Fargo. My mortgage is only with Wells Fargo because they purchased. it.

Wells Fargo had paid premium on home owners insurance that had been canceled and 6 days later paid our new insurance company the exact amount they had paid to old company. Which was $1,041 More than new premium. This has made our escrow account $3,000 short!

Now I HAVE to wait and see what damage this is gonna do to my payments each month when they do the so called Analysis of our escrow this June. Paying it back to my escrow has been done yet it will have NO bearing on the Analysis. All they see is shortage.They had new premium "bill" before paying them but didn't notice the amount?Whose gonna be the one with the higher payments? We are. They don't care and it shows.

I went to the Wells Fargo, In Hinesville Ga, to make a deposit into the Church account. I follow the proper procedures as i have done for over 12 years now.

I am not sure if the Teller (Lindsey) was a new employee, but the questions she asked me was the first time i have ever been asked these questions.

I put all the information on my bank deposit slip. After she received the information, she asked how much was the deposit, Needless to say Lindsey had the deposit slip with the account number and the amount of the deposit on the slip, she still ask me what account and how much money.

I noticed in the other Teller line was another customer making a deposit needless to say, I am a Black American and the Other Gentleman just happen to be a White American, she asked him none of the questions that she ask me.

I total felt that the Lindsey conduct displayed discrimination toward me for whatever the basis maybe.

On 06/05/2023 I went to Wells Fargo Bank on north 27th street in Billings MT to take advantage of their offer of $325.00 bonus into a new checking account which I was there to open. I was served by Luke Daly. We had talked about the Everday Checking account and that is what I decided on. I was prepared to sign to have my Social Security sent to the new account I was about to open. My Social Security is $1481.00 a month, plus I work for the St. Vincents Foster Grandparent program which nets me about $400.00 a month, plus I work an hour a month for the Liftt Organization. Total deposits would have more than met Wells Fargo requirements. Then Luke asked me about how much balance I would maintain and gave me some options, one of which was less than $500.00 a month, the one I chose. I commented that this account would be my play money. Then Luke casually moved on to talk about the Clear Account. I told him I wasn't interested in that so he then told me I didn't qualify for the Everyday Checking account, and went on to explain the Clear Checking account fees etc. Again I declined. It dawned on me that your phony offer is nothing more than a bait and switch. I would like to KNOW why I was disqualified from accepting your offer ! I met the requirements as written in your advertising.

Susan Watkins

when I applied for a credit card the system approved and informed me that a credit card will be sent. I was waiting for 2 weeks and I did not receive it. I called customer service and they told me it may be lost and they will send me another credit card with expedited shipping, After 7 days I called again and they said me that the card was not expedited and tell me to wait. After 9 days I called again and tried to explain that did not reived the card and I will go out of the country, finally, one lady said we will send it overnight I received it. Applied on May 5 and received the card on June 3. Now I have another issue

I spent exactly 40 minutes trying to get my online banking set up. Come to find out I had an account 5 years ago and they wanted me to either come in, which I'm nowhere near a banking center, or write a letter with paperwork that my last name changed. They accepted me as a cardholder but not for online banking. Horrible online programming.

I am so exhausted horrible service I ever had

Within the past 6 months, I made 4 different purchases of CDs from Wells Fargo. When I attempted to purchase a 5th CD, I was declined.

I have made many calls to every Wells Fargo number I could find, in an effort to learn "WHY" I was declined.

I had plenty of money in my account to cover the purchase of the CD, and I maintain a credit score between 830-847. My credit is impeccable.

I went as far as I could go, in my effort to get an answer from Wells Fargo. I had been told that I'd receive an explanation int he mail. After weeks, I got a recent letter (Case #[protected]) that was absolutely useless with regards to an "explanation".

I ended up purchasing a 20k CD from another financial institution and when my 4 Wells Fargo CDs mature, I'm going to find another bank. I can't believe how poor your customer service is.

On April 6, 2023 my Wells Fargo account was hacked into and two (2) Zelle transfers were criminally made without my actions or approval. On that day there were numerous spam calls and messages to my computer and devices. During that time I noticed a message saying that a new Zelle payee was added to my Wells Fargo account. I quickly logged into my Wells Fargo account and saw where two (2) Zelle transfers had been made to a “RIDLEY GINA”, one for $1000 and one for $999.94. I don’t know who this person is and did not initiate or authorize these transactions.

I immediately called the Wells Fargo dispute line and reported the fraud. They took all my information and gave me a case number. I was told they were closing the account that was attacked and were opening up a new account to replace the old one. Remaining money from the old account was transferred to the new one. They told me to create a new username and login with a new password. I was also required to use a remote “Secure ID” to login. I was never required by Wells Fargo to do this before even for Zelle transfers. The Zelle transfers before were transferred almost instantly. I only had one Zelle payee in my account and that was only to transfer money from my Wells Fargo account to my other bank account.

I called daily to Wells Fargo fraud office and they always told me that investigations were still ongoing. On April 14, 2023 I received a letter dated April 10, 2023 from Wells Fargo stating that my fraud claim had been denied because they had determined that the transactions had been authorized by me. This is absolutely not the truth and is an insulting and libelous statement. It is obvious that Wells Fargo had serious flaws in their account security systems for letting this happen. What’s worse is they refuse to compensate me for the thefts from my account.

According to my investigations these Zelle frauds have happened on many Wells Fargo accounts during the last several months. Also, these fraud transactions are covered by the Consumer Financial Protection Bureau, Electronic Fund Transfer Act, Regulation E. Wells Fargo is obligated to reimburse me for these fraud thefts and I will pursue all actions to insure this is done.

Good afternoon,

I am sending this message under very unfortunate circumstances, and I hope my complaint is taken seriously and strict action is taken against the offending staff.

I have experienced extremely rude customer service at the Wells Fargo branch located at Winrock & San Felipe (Houston TX) branch code : MAC-T0123-010, repeatedly.

I am a loyal customer with the bank, with my personal and business accounts, my family’s accounts, and a hefty brokerage account with Wells Fargo, and I have repeatedly been mistreated by the Staff, specifically Ms INDENISHIA WASHINGTON, an associate personal banker at the branch who refused to count the cash for a deposit, threw cash at me on multiple occasions and yelled at me at the top of her lungs despite me telling her not to, again, repeatedly.

I am shaken at such a low level of customer service, especially since my home branch has such lovely people, who have always treated their customers warmly and make daily bank runs something to look forward to. Their warmth and friendly natures always put a smile on one’s face. That is not the case with this particular branch, where Ms INDENISHIA WASHINGTON and Teller Ana stores, continue to yell at and harass customers.

I have a convenience stores business, which entails large amounts of small bills. The fact that the tellers refuse to count cash and expect customers to tell them the denominations listed properly, is ridiculous. It’s not as if they would have taken the customers word for it, they would still need to count out the cash for their own record before taking it in.

Even then, I would understand if it was a busy time or branch, but every time I have gone in, the branch has been empty, with no other customer in it but me. Today was such an instance again, where I was yelled at and money was thrown at my face, and then two ladies ganged up and started yelling at me all because I had a large cash deposit which is “inconvenient” for them. The bank was closed over the weekend and Memorial Day, and so the cash deposit was 3 times larger than it normally is. I would have gladly done their asking if they would have just cooperated and been polite, but this is no way to treat customers. When I asked for a manager to avoid the yelling, and file a complaint, I was told by Ms INDENISHIA WASHINGTON that she was the manager, and that no one was “above her”. I can clearly see that’s not the case by the card I took of hers, which I am attaching below.

I am so angry and devastated at this interaction, and repeated rudeness of the staff that I am contemplating taking my business elsewhere, where I can at least receive a decent courtesy customer service.

Wells Fargo quality control really needs to look into this branch and the quality of the employees they hire.

On April 12, 2023 I was contacted by a Wells Fargo fraud detection agents about a charge to my business account for an amount of around $325. I don’t know the exact amount because the fraud agent prevented it from being charged, and contacted me to address the threat. That was the right decision to decline the charge and protect my account. During this call, while WF fraud agent was writing up the case for this charge, he paused and asked me if I just contacted Wells Fargo verbally, and authorize my account to be added to a Samsung wallet. My immediate response to him was no I’m on the phone with you and you called me and I don’t even use a Samsung device. In retrospect it would’ve been far greater due diligence for the WF fraud agent to stop writing cases, and immediately close both accounts to re-open them as a new accounts, stopping any further fraud activity, because it was obvious my account was still under attack while on the call. While the WF fraud agent was writing up this new case, I was looking at my Wells Fargo checking account on my phone and saw that it increased by $8000. This was not actioned or authorized by me so while on this very call with the WF fraud agent, I informed him of the $8000 showing up in my checking account that was not mine and I did not know where it came from. I did not see nor did I know at the time that this $8000 came from my own credit card account. This was clearly a red flag that my accounts were still under attack. I wish the WF fraud agent would have immediately proceeded to close my accounts to prevent any further fraud from taking place, but we continued to follow their fraud agents protocol of writing cases. I of course thought that my bank was protecting me from any further threats and being accountable for all threats made to my account, as they have always done in the almost 40 years that I’ve have been banking with you. As looked at my account later to check status, and I could see that $8500 had been withdrawn. Alarmed by this action, not taken or authorized by me, I called your fraud team back and reported this happening. Once again WF fraud agent reviewed the threats and wrote another case. It was then and per my demand that we proceeded to close both accounts and open new ones to protect any further threats from happening. As April 24, 2023, I am in receipt of a letter from Wells Fargo claims assistance center dated April 18, 2023, subject of resolution of online wire inquiry for checking account, see attached. I was greatly disappointed and offended to read that not only the resolution was not taking any accountability for these threats, but that they accused me of performing them, treating me, a customer of 40 years, like a common criminal and leaving me to deal with the charge of $8000, a $400 cash advance fee and $500 of cash from my checking account from these threats that compromised my accounts, due to WF hacked banking system. I am the victim of these threats and the resulted compromise of WF banking system that allowed my accounts to be attacked this way. As I mentioned before, I’ve been a customer of Wells Fargo for almost 40 years, and every time threats have occurred over the years to my account WF have always taken care of them with the due diligence that it deserves from a federally insured bank. I have never given out my password or username to anybody and always use your Wells Fargo app on my iPhone to do my business I have since I had my phone checked for security, and it is secure. This impacted my business account and credit card account. I filed an appeal to on 04/24/2023 and have yet to see a response from WF. See attached correspondence. A police report has been filed.

On May 11, 2023 a deposit was made to Wells Fargo. This is the partner bank for Cashapp. The funds were to be transferred to Cashapp but this never happened. Multiple calls to Wells Fargo customer service as well as Cashapp customer service have yielded no results. This deposit was for $1000 and no one seems to be taking responsibility for it. Attached is the transfer receipt which contains the necessary information to refund my money to Wise.

They refused me loans for nothing and anytime I came to their branch location their staff will discharge me and tell me that it's late to offer me a service. I will not bank with them again, I am going to close my account. They could not help me with the loans I asked them for when I was in serious need so no need for banking with them. They are wicked.

My father passed away in 2020 and he inherited an IRA from my mother who passed away in 2018. Before my father passed away he made me the beneficiary of the IRA.

After his death I began trying to collect as the beneficiary on the IRA. It has been two years and I am still trying to get the payout. I have filled out the necessary paperwork numerous times. Finally everything looked good enough for Wells Fargo to forward on to the second party involved, American General. Americal General agreed everything was in order and released the funds to Wells Fargo in 2/2023. I called Wells Fargo in 4/2023 to check the status and of course they needed updated paperwork (IRA Beneficiary Form). I completed the form again and emailed to them as they requested. Today, I called to once again check on the status and was advised of a new problem. Apparently one of the "processors" found a document that showed a beneficiary change one year prior to my father's death. Well, of course, that would be me. My father informed me of this. My question to the representative is why would you let me jump through hoops for years filling out forms, etc and not know or advise if there was another beneficiary. Wells Fargo confirmed to me that I WAS the beneficiary. Why would they even talk to me and give me details if I wasn't the beneficiary? So, I ask the worthless representative when can I expect this to be resolved? Then you get the classic response to everyone you are trying to steal from "call back in one week".

I would like this resolved ASAP. I am tired of dealing with this and just want what is legally mine so I can move on. This is what my father wanted. Please respect that.

Tammy Lang