Wells Fargo
Reviews and Complaints

We are complaining horrific mortgage LENDER PLACED INSURANCE PREMIUM RIP OFF by American Servicing Company, American Security Insurance company, & Assurant Specialty Property. (American Servicing Company is A WELLS FARGO)

1.Exorbitant 800 – 900% Lender placed insurance premium without any notice. We provided Home owner’s insurance policy covering from Aug 2006, so there was about 1 month and 2 weeks of lapse which they claimed they notified us to cover from June 2006 which we never received and we demanded them to provide the proof of such notice but they failed to provide.
2.Excessive 800 - 900% gauging – if it is not illegal, it is willful exploitation. For mere 1 month 2 weeks short lapse, they charged insurance premium whopping $1568.52 ($1078 + $490.90), prorated abut $8000 yearly for DWELLING ONLY without any liabilities for COVERAGE AMOUNT $750, 000 while comparable industry average Dwelling only premium for that coverage is about $1200 YEAR.
3.Unilateral lender placement charge –BETRAYAL OF CUSTOMER’S TRUST. They unilaterally insured at the highest gauging amount of premium THRU THEIR OWN INSURANCE COMPANY WITHOUT CUSTOMER’S CONSENT. They betrayed customer’s trust to profiting themselves, which should be breach of fiduciary duty. This self-dealing insurance premium rip off is directly hurting consumer and should be stopped. When we complained, ASC replied they sent notice to us on July 17, 2006 which we never received and we demanded proof of notice they delivered to us but they refused it and failed to prove they gave us notice.
4.Unilateral deduction from Mortgage payment and started to charge late fee. Despite we paid full amount of monthly mortgage payments every month in time without any skip, ASC took the gauging insurance premium away from our mortgage payment unilaterally and did not applied our payments to monthly mortgage payment and started to charge late fee. THIS WILFULL EXPLOITATION IS HURTING CONSUMER AND MUST BE STOPPED. Despite of our complaints in the past a year to correct it, they are keep charging late fee and harassing to foreclose. THIS MUST BE STOPPED. PLEASE HELP TO PROTECT THE CONSUMERS. THIS IS WILFULL AND DELIBERATE EXPLOITATION BY GAUGING INSURANCE PREMIUM.
5.Retroactive insurance premium charge should be stopped – if not illegal it is wilful exploitation. OUR INSURANCE POLICY COVERAGE DATE WAS AUGUST 2006. ASC'S LENDER PLACEMENT INSURANCE BINDING AND NOTICE DATE WAS OCTOBER 2, 2006. NONTHELESS, ASC CHARGED RETROACTIVELY FROM JUNE 2006
6.ASC confessed it was their error not able to notify to us as ASC audit team discovered later there is no hazard insurance on our mortgage after they purchased the loan from Ohio Savings bank, this facts were confirmed by ASC employees “Miss SHANE, and Miss ALICIA both working in Frederick, MD office.
7.Despite of all above, not only there was no fire on my house during the lapse period but also WE NEVER MAKE ANY ERROR ON OUR SIDE for that short lapse, in fact it was their error as they confessed. Therefore it is very natural to grant courtesy and grace period for that short lapse, but ASC refused which proves that their practices are WILFULL EXPLOITATION, TRAP, AND PREDATORY TO HARM CONSUMER to profit themselves.

We are very very frustrated as they continue to refuse to correct it for the past year and giving us painful ordeal.

Please kindly help us let them stop this kind of ASC/Wells Fargo Bank's willful and exploitative practices as I believe this is their pattern of consumer exploitation not only us but others as well.

Sincerely yours,

Hy & Rosemaire Cho

ASC/A Wells Fargo
Mr Dick Kovokovich CEO
7495 New Horizon Way
Frederick, MD 21703

home loan cocomplain
try to sale my home had to sale they refuse to take the offer so the house went into to forclosure when the house sold it sold for less then my offers and now my credit is bad and now i have been unable to buy a home they said that could not do a workout for us if someone file a law suit i would like to be in it

thank you

Until today I'd been with Wells Fargo for 16 years. I'm now going to another bank. Wells Fargo has terrible online security. A scammer used my social security number to hijack my account online. Despite not having my PIN and not having the answer to my personal security question, Wells Fargo allowed them to change the address and phone number on my account and to open a new savings account in my name. My statements were heading to another state! Wells Fargo didn't notify me of the address change and allowed them access to my account with nothing but my social security number.

This is so wrong. Now I have to sort out the mess and Wells Fargo is proving inept in helping me do it. Their fraud department was supposed to call me back and never did. When I called them I was placed on hold for 30 minutes and then they hung up on me.

Don't bank with Wells Fargo if you want your money safe. It won't be because any scammer can go online and hijack your account with very little information.

On Wed. 3 September I drove 60 miles from Fort Sumner New Mexico to Clovis New Mexico to deposit my bi-weekly salary into my checking account. I deposited two money orders from Wal Mart; one for $700, the other for $500. I was aware at the time of deposit that a check had been honored 24 hours previously resulting in a negative balance in my account.

Upon checking my account on the computer Thursday morning, the on-line bank statement showed a positive balance of about $150, the $1200 deposit was pending and the $700 money order was on hold until 08 September.

When I accessed my account today, Saturday 06 September, the on-line bank statement showed a negative balance of about $149, and both the $700 and $400 money orders were on hold until 11 September. I checked the reason for the hold, and there was annotation of irregular deposits to my account.

I called the phone bank and spoke to a â?Michaelâ? and shared my displeasure about all of my funds being placed on hold and my puzzlement as to what irregular deposits were being questioned. He quoted the bank policy; I told him I know their policy, but why both money orders, and what irregularities? He responded that the bank needed to verify the origins of the money orders; I replied they were from Wal Mart and I use Wal Mart money orders often to deposit money into my account. I questioned, what was so different this time? He again began quoting bank policy. I thank him for his time and told him of my plans to file complaints to Wells Fargo and the New Mexico State Attorney General.

I went for a drive and cooled down and decided not to file a complaint, until I logged onto my computer upon returning home to see that the reason for the holds had been changed to â?repeated overdrafts in past six monthsâ?. Upon checking my account history, I decided that I would complain.

First of all, if anyone wishes to examine my account, a person could set their watch my deposits. I get paid every two weeks, on Wednesday and the number of times I do not deposit my salary every Wednesday evening can be counted on one hand, minus the thumb; there are NO irregularities in my deposits. I do have 2 or 3 utility bills that are automatically withdrawn from my account within the first 2 weeks of every month, without fail; again no irregularities. If anyone examines my debits, they would conclude I own stock in Wal Mart, have a car payment, a home mortgage and also pay rent on a house where I work out of town; again no irregularities.

As for overdrafts, the last overdraft I incurred was in June of 08 and since I am a Doctoral Student I do run into financial problems sometimes, such as the one I had in March of 08, I did have several overdrafts.

However, I believe if anyone were to look closer at my over drafts in March as well as the one a few days ago, there appears to be a banking practice that I do question. The person who makes these decisions is aware of my banking patterns; deposits and debits. They are aware I am sure that if a hold is placed on my account during the first part of the month, I will incur several overdrafts because I have 2 or 3 utility bills that are automatically paid out of my account, resulting in several overdraft fees and extending the account holds, which then results in more overdraft fees because I do have a mortgage and rent and other utilities that I pay towards the middle and end of the month. So yes, I find it hard to believe that the person who makes these decisions is not aware of the commutative affect of holds when some bills are automatically presented for payment. I can only deduce, assume and therefore conclude that the reason that someone places a hold on my account during the first two weeks of the month is to increase the income of the bank through overdraft fees, resulting in greater financial hardship and psychological stress for me. In this case Wells Fargo could not decide if the reason for the hold was irregularities of deposits or persistent overdrafts (two since June).

What do I want? I would be satisfied if debits that occur automatically would be honored during financial holds without overdraft fees and the reasons for the holds are realistic and honest. If this practice is occurring with the many patrons of Well Fargo, I can only image amount of money the bank gains through this practice.

I have had the same on going issue with wells fargo auto finance company for about a year now, I have cried and I regret ever choosing wells fargo to finance my vehicle. they have repeatedly added there auto insurance from balboa insurance with out any kind of cancellation notice from my insurer or even from me, there response has been they had not received any new documents so therefore it is added automatically and it is added to my original monthly payment. The first time this happen I submitted the initial dec. page and just assumed as long as i payed my insurance i was fine no reason to worry. WRONG!

2 MONTHS LATER i received my statement ind it showed and extra $125x2=$250.00 that was showing due and 2 months of late fees for not making my entire monthly payment in full, now mind you my payments were $260.00 per month but with the automatic insurance added on with out my knowledge my payments were now $385.00 and they had reported that I had been late to the credit bureaus. Oh and i never received an insurance form showing my coverage, limits or any other info other than the extra charge on my car loan statement and when they do finally receive my proof then they say it will take about 6 weeks to clear up but in the meanwhile they still tack on the late charges and report that only partial payment was made. this cant be legal and how can they get away with charging for insurance they you never see a policy to.

To this day the dings that have been cause by there shady practices are still on my credit there response is that i must dispute them through there dispute department and because if they admit that a mistake has been made over and over again and not just with me but with many others then that would hold them liable for a lot of pain, suffering and the anguish of how little people really do get taken advantage of by the big corporations like wells fargo who employ a legal team and here we are trying to get someone to help us to have a louder voice then theirs... I WANT THEM TO HAVE TO WORRY ABOUT HOW AND WHEN THIS WILL BE TAKEN CARE OF AND WHAT IT WILL COST!

I recently overdrafted my account which happens. I lost trakc of which card I had used for a business expense. Well I put the money plus more into the account once I could. Wells Fargo decided to cancel my bank card. Which isn;t my complaint. My complaint is that they cancelled my card without motifying me. So I am on another business trip knowing I had enough funds to cover my lodging costs but my bank card is declined. This is an embarrassing situation but is even more embarrassing when it is one of your companies hotels. This is the second time they have cancelled my card without notifying me. The first time was due to fraudulent charges on my bank card. Which I believe is a good reason for canceling a card. Once again my complaint is that they didn't notify me. This left me stranded at a gas station. I called their customer service expecting an apology for this inconvenience but alls I received was rudeness. They took no responsibility for the discomfort they caused me. I guess since I accidentally overdrafted my account that makes me a less than worthy customer.

Imagine my surprise when I received a letter stating that you have been working with us for some time to resolve our financial problems.

I sit here looking at our last statement -- $109 due by 8/15/05. I paid 40.00 on 7/28/08, $60 on 8/26, $9.00 on 9/4/08 using the bill pay service offered by Wells Fargo bank. Wow due 8/15 – paid by 9/4/08 – we are quite the deadbeats.

I just went on line (Wells Fargo Financial) and paid another $109 since apparently Wells Fargo needs the money so badly.

I’ve never dealt with such an unethical group of financiers in my life.

It has now been over 6 years since Wells Fargo Bank illegally accepted, cashed and released almost $1 million of stolen check funds, payable solely to 'The Madden Company', but stolen, then signed/endorsed by SAVIN Corporation, who is owned by RICOH-Japan. If you or I had stolen and cashed these 7 large checks, with a handwritten deposit endorsement, WE WOULD BE IN JAIL, but International Corporate executives, like Jim Ivy, ex-CEO of RICOH-USA and SAVIN, has not yet been charged.

This is ironic, considering Mr. Ivy is already incarcerated, having been convicted of sexually assaulting a minor, under the age of 13, while in charge of these large office equipment companies in the USA. Please help us, as we have lost faith in our federal government to do anything, having passed the buck to other agencies, until there are no more agencies to file reports/complaints with.

Visit www.ThisIsJustice.com to see our actual evidence, including a copy of a check for over $200, 000.00, which was one of seven checks stolen and then illegally cashed by Wells Fargo Bank.

Thanks very much.

This complaint comes on the heals of my wife being fired by this company not once but twice. This company has had an issue with my wife working for them since she came down with the illness/disability of epilepsy. They have done things such as not grant her time off when she had an attack of seizures. They have told her on many occasions that they can't work with her illness. They did not comply with doctors orders in regards to her schedule, and many other things that would make it easy for her to do her job, such as frequent short breaks away from the computer screen. This affected my wife's performance allowing them to dig up a reason to get rid of her. If you bank with this company understand that you are not only supporting this type of behavior but you are saying that you are ok with this happening. Someone who has a disability being treated as my wife was is no excuse for what they did. Wells Fargo has a history of not complying with the law and they have done it again in the case of my wife. My hope is that people who read this complaint will understand what this does to someone with this illness and the stress that they incur will cause them to potentially have more and more seizures due to the fact that they are placed under stress and can't go through with their daily lives.

We are seeking legal action against Wells Fargo for their illegal behavior.

Wells Fargo Auto Finance is charging me exhorbitant fee's for excessive wear and tear that is not evident on my returned vehicle. I think they systematically do this to rip off clients who have leased vehicles. I am thinking of a class action suite against the company. Anyone else have unfair end of lease fee's or excessive wear and tear fee's?

I should have written this letter earlier but I have been in and out of the hospital with some medical issues and was unable to get back to this before now.

Last October my wife and I bought a house in Tacoma Washington for our son, and got our mortgage financing through Wells Fargo, account number [protected]. As we had some unpleasant experiences on a previous mortgage when Wells Fargo failed to pay the insurance from our escrow funds, we requested that this mortgage be non-escrowed and it was approved. We closed on 24-October-2007.

In July I received the bill for the first half of the 2008 property taxes, which were already delinquent, costing me $142.82 in interest and penalties. I called the Pierce County Budget and Finance Department in Tacoma to find out why I had not received the notice before the taxes were due, and I was told that the tax bill had been requested in Feb-08 by Americas Servicing Company. When I contacted them (July 23, 2008) they informed me their parent company was Wells Fargo, and that they service the escrow accounts for Wells Fargo mortgages. I asked why they had requested the tax bills for my account as I did not have an escrow, and they referred me back to Wells Fargo’s tax department, where I spoke with a woman named Susan. She indicated that since I had no escrow account that neither Wells Fargo nor Americas Servicing Company had requested this info, despite what I had been told by the Pierce County Budget and Finance Department. I asked to speak to her supervisor and after ~10 minutes on hold I was connected to Rosemary Fausito, who said they could do nothing. I asked to speak to her supervisor, she indicated her supervisor, Karen Valentich, was out but would return my call. To date, more than 2 months later, I have not received the call.

My position is I was forced to pay the penalties and interest on my tax bill for no other reason than I had not received it in time, due to the meddling by Wells Fargo’s company Americas Servicing Company, which they had no right to do. There is no escrow account so Americas Servicing Company should not have even known about my mortgage, yet they had the tax bill sent to them instead of to me. Therefore Wells Fargo should be responsible for the $142.82.

I tried to resolve this by talking with employees of both Americas Servicing Company and Wells Fargo, and got nothing but denials of what had happened and expectations for return calls which never happened.

I hereby demand Wells Fargo to repay me for these fees which were imposed through no fault of mine, but because of Wells Fargo.

Regards,

James Thomas Sokola, Jr.
[protected]@intersil.com
[protected]

A review of my online statements for my checking account with Wachovia Bank shows Predatory banking practices by Wachovia.

On August 15th, 2008 my account balance was $2, 841.52. In my account statement Wachovia banking fee of $280.00 was taking out of my account. Wachovia claims that the $280.00 fee was because my account was negative. However, as of August 18th, 2008 my account has a positive balance.

Wachovia states that the $280.00 fees were deducted because the items that were posted to my account on August 19th, were taking out of my available balance on the date of transaction causing 10 transaction after to be over drown.

Wachovia then deducted an additional $175.00 (dated August 19th, 2008) for the funds that were previously taken out of my account and reduced my available balance on the date of transaction; stating that the date the transactions were posted to my account my account was negative.

How can the amount that was ALREADY deducted from my available balance on August 17th and 18th, (Positive balance) and posted on August 19th be overdraft/unavailable? This is PREDATORY banking practices.

I have since review my account history and found this to be common PREDATORY banking practice of Wachovia Bank.

I asked the State District of Columbia Department of Insurance, Securities and banking Enforcement and Investigation Bureau to investigate Wachovia PREDATORY banking practices. They refer me to the Office of the Controller of the Currency, Customer Assistance Group, 1301 McKinney Street, Suite 3450, Houston, TX 77010, telephone [protected], fax [protected] for assistance.

I would recommend that everyone send a letter and fax to the office of the controller of the Currency reporting the Wachovia PREDATORY banking practices.

It has been almost three months since I realized that Wells Fargo Auto Finace has been taking unauthorized payments out of my checking account. I make my payments through a money gram system and when I looked at my bank statements and saw this you know I was upset. When they took payments out of my account of course they returned because the money was not in the account and at the same time I was making money gram payments. But in their system it looks as if I am behind almost 60 days when I am not. I call and talk to a million people who don't have a dam clue of what they are doing and they are no help at all and when I did speak to an supervisor he told me to fax the bank statements to him and they would fix the problem, that has been almost two dam weeks and they still have not done anything it is always some type of excuse with these people. The representatives are rude and disrespectful. I have seeked other measures by getting an attorney, because what they don't realize is that my credit is ruined because of them. Now they are threathening to come get the car an I encouraged them to do.

I called Wachovia to prevent fraud on my account and received no help from them, only a guarantee that they intended to honor the fraudulent charges (even reading a memo stating that Shopping Essentials was legitimate and that customer requests to prevent charges were to be ignored).

I received an email from a defrauding company Shopping Essentials, stating their intention to charge me a recurring charge. I was frightened, because they had my NAME and correct email address! I do NOT respond to unsolicited email. I do NOT click on any links. I delete all spam. I have never done business with Shopping Essentials, nor had I authorized any charges to them, but I do do much business on the internet. I am pretty savvy and do my best to avoid any internet fraud. I called Wachovia Bank to block charges from this company.

In the past, Wachovia's Fraud Department has demonstrated pretensions of being active, calling me in a panic when I have had $11 charges at my usual Publix, and when I have my regular, monthly appointment with my physical therapist, so I have had some misplaced sense that they might be sensitive to a report of fraud before the fact. Further research shows me that Wachovia has had class action suits against them for this sort of fraud, which makes me need to be extremely pro-active.

I called Wachovia to fend off this charge in advance. Instead, the first service rep read me a Wachovia Memo, telling me that they communicate with Shopping Essentials, and that I must have clicked on something on the internet which gave Shopping Essentials the right to use my account. They told me that Shopping Essentials is a legitimate company. And that Wachovia would honor all charges to Shopping Essentials unless I closed my card and opened a new card.

We all know that closing a credit card or bank account CAUSES BAD CREDIT and I have an 'excellent' rating right now. Further, I am about to renegotiate my mortgage -- which will require my present high credit rating.

I asked for a supervisor.

The supervisor, confirmed all the CSR had said. She instructed me (according the Wachovia memo) to call Shopping Essentials and cancel the fraudulent charges. She gave me a new telephone number (which wasn't open). And told me to respond to the email and try to cancel it from there (despite all my training and alertness to never respond to fraudulent email!).

She told me that I must get the account / card to which Shopping Essentials planned to charge me before Wachovia would do anything. This would require me to contact the company to ask them what account they planned to use to defraud me.

Everything she told me was against my training and protocol to prevent fraud, and seemed to encourage more fraud. But this was her instruction, handed down from Wachovia Corporate -- despite their prior experiences with Class Action suit won against them for what seems like similar problems.

Despite my reluctance to call the company or to click on any email, I felt I needed to follow her instructions, because I was powerless and it was clear that Wachovia's so-called fraud protection was useless. The supervisor made it clear that they would NOT protect me, that they would compromise my credit rating, and there was nothing I could do through them to protect myself. It also seemed that they were complicit in an arrangement with Shopping Essentials.

Cut off at the knees by Wachovia, (so much for their fraud department which seems to be a sham) I have contacted Shopping Essentials, with great trepidation. I clicked on their information wondering what other fraud was being spawned by my responding with legitimate information.

They had all sorts of information on me, but NOT my telephone number. I did cancel online. However, this does NOT feel legitimate. I fear the upspring of all sorts of possible internet fraud from now on. Where did they get this information? When I joined CostCo? When I bought from Sears? According to Shopping Essentials, the account they fraudulently opened in my name, is now closed. But how can I trust a company that perpetrates fraud in the first place? Who are they selling my information to? What can I do to protect myself in the future, now that I am compromised?

What internet sites should I now report to in order to protect my credit?

This company is a fraudulent scam, and needs to be shut down permanently! They just recently bumped up my monthly payment without my authorization by $100.00 per month, in addition they have been frauding my account from day 1, saying I havent made payments for certain time periods when I have ALL documentation right down to the cancelled check I wrote for the downpayment in my posession to date. They reposessed my 2006 vehicle last November 17th 2007 even tho I faxed them and spoke to a rep on the phone that I was in fact current on my payments.They now have tried to send out repo companies to take my vehicle stating they have an order for a "deceased person" as the owner for their reasoning in taking my vehicle. Back in Nov 07 they made me pay $2, 600 to get my vehicle out of repo altho I was in fact current then they refuse to fix my account saying to date im still behind. They are now claiming I have a bankruptcy to which I never had. Now they are sending me monthly statements with outragious amounts owed, saying I owe them a huge lump sum for collateral insurance which I never signed up for nor authorized with them, I have always had my own full coverage with a diff private insurance company. They're excessive unwarranted late fees are absurd as well. They refuse to correct anything on my account stating I still owe amounts to which I do not owe. And for them to bump up my monthly payments $100.00 without my authorization, well isnt that slightly illegal? This company is fraudulent and needs to be removed from the business/corporate society in totality asap! I am trying to find an attorney with the where with all to go up against these frauds and not chicken out becuz they are a big bank/company. I am going to get involved in every class action lawsuit I can against wells fargo auto finance and search for an attorney with gumption to sue the hell out of these frauds. Eventually we can all hope as consumers/victims of this company if we all band together we can put them out of business and in prison for good!

Recently I attempted to get clarification on over draft fees charged to my account by Wachovia Bank. I got the same explanation from every person I spoke to. Apparently, if you have transactions already deducted from your available balance and due to post the next business day Wachovia can/will kick the transactions back to take money out for a HOLD transaction. This of course results in lining their pockets with all the insufficient funds fee for each transaction made before the HOLDing transaction was placed.

When I asked for full refund on the 4 NSF charges I was told that they did nothing wrong, but offered a refund on 20% (that's only $28 of $140). I just don't get it. I even wrote to Wachovia's correspondence department fighting these charges and the answer from them was that they did nothing wrong.

I asked the numerous customer service representatives why and how a transaction that is HOLDING can override the transactions already made and deducted from my account and due to post on the same day the HOLD was placed can cause all of these charges. I was never able to get a straight answer, on their system it showed that the charges were correct, but when I told them over and over again why then does THEIR online service show my transactions clearing then AFTER they've cleared the over draft fees totaling $140 show up. HMMM, no one can explain this.

So after all of this I get stuck paying them $175 in over draft fees and causes a snowball effect on my end because money I was counting on is being stolen by Wachiovia's bad business tactics to make money.

My latest and greatest problem I'm having with them is that they are honoring transactions made on an EXPIRED debit card. A card that was no longer valid on 06/30/08. Yet they posted a transaction made with this very card on 07/25/08, almost a month after the card expired. Oh, yes... it generates more overdraft fees for them.

I called the customer service line to ask if it is normal business practices to honor transactions made with EXPIRED cards and was not able to get a straight answer. I got a legal answer claiming if i authorized the transaction then it's possible to a transaction to be posted. I'm sorry, if the card is expired why would I authorize a transaction to made on it?