Wells Fargo
Reviews and Complaints

It is now 12:43 pm Sunday March 22, 2009. I have already recieved my 6th phone call from Wells Fargo. I had spoken to the caller on the 4th call but they still are continuing to call my house and family members. I refuse to change my home phone number because of this! This constant calling is adding ALOT of stress on my family! Don't ever do business with them! BEWARE!
Dani... Ohio

WFF would only call your family members if you defaulted on a loan, so maybe you should make sure you do not have any late payments or anything like that first.

We explained to them over months and months about our son having several medical problems plus the loss of hours at work. We requested help several times, finally they just sold our home out from under us prior to any requested help could be given. We have down sized to a town house with payments of half the high ones that WF gave us. They should hang their heads in shame. I am a vet and they would rather keep dead beats in homes rather than someone who served in war. I know of a woman that is recently divorced and doles not even have a job that has been in her house 20 months w/o making a payment. We got two months behind and they sold ours that quick. SHAMEFUL!

Wells Fargo is the worst financial company I have ever dealt with. The things they due are truly unscrupulous and borderline criminal. I have a similar story, which I will post at a later date.

This problem all comes back to Wachovia not getting the correct 10-Day payoff amount like all responsible lenders routinely do. This must be why Wachovia is a failing company and Wells Fargo is the only financial institution still increasing in revenue and still hiring employees instead of laying off hundreds at a time. Wachovia most likely took the loan balance amount straight from the credit report which is only reported once a month and is not the amount that accrues interest all month long. Another angry person that doesn't understand the way loans work, but is always blaming everybody else. Nothing new.

Wells Fargo Bank Covington Georgia has the worst customer service I have ever encountered. I take my business to those who at least act as if they appreciate it.
I have had to personally do business with this location between 6 or 8 times, I think 7 came with some type of drama.
Each time it seemed that the service and capabilities of each representative I came in contact with were quite different thus is part of my frustrations. I was married 3 yrs. ago and my wife is with this bank, we kept separate accounts but have each other signed on as co signers. Today I encountered Yvonne who tried to make me sit in a corner and wait for the manager, rather than fulfill my request that she cash my check, under the guise "you are obviously upset and would better be served by the manager". Yes I was upset but I didn't ask to see a D@#@ manager. I asked her to cash a check, that they required me to go inside the bank from the drive thru, to get out in the rain and come in to be printed and to produce another form of ID and a TRUE statement I made "It isn't my fault yall put it in the system wrong", hit Yvonne's aggravation button.

YOu don't need a court to order a levy, it is a lein . You just fill out the paper work and take it to the clerk of court, pay a fee to register and then it is done

Wells Fargo, took a direct withdrawl from my account causing an overdraft. It was a different account number than mine and a completely different name than mine. Whomever alloud this can't read. I got it straightened out after I told them I filed a complaint with the Federal Banking commission. Now we are having problems with the other checking account. It is 3, 000 less than what it should be and of course they have no idea what happened. They are far too busy doing their job than to help me.

I hate wells fargo

I believe if my memory serves me right that a levy is placed on a person account only by a cort order. So Wells Fargo put the levy on you account because a cort ordered then too. As for the overdraft fee did you try all areas to get those fees waived. Go into you local branch or talk to managers? Also, I know that if a bank won't waive ANY of your Overdraft fees your relationship with the bank might not be on the best terms.

Identical situation here in Las Vegas.
Transactions appear as pending for maybe a day, and then just simply vanish, only to reappear days later, sometimes as still pending, and sometimes not.
In this day and age, with the technology we have that can pinpoint a person's exact location on the planet and with the instant communication we have today, this is unacceptable for 'online' banking. (I use that term VERY loosely)
The Federal government needs to take a close look into the business practices of this institution.

I have had my current loan with Wells Fargo for 4 years and for the 4 years every month i paid in advance and never had an issue. I changed because i lost my job to pay in the month it is due. I was never late over the grace period, never had a late charge. YET i receive 11 calls a day or more starting on the 2nd every month. I used to answer them and say the payment will be made by the 16th as always. The customer service people are down right NASTY. They even called my neighbors and asked them if i live in my home and what i drive. If i have problems. OMG really what right do they have. They told them they were trying to collect a debt from me and that they should tell me to pay my bills. OMG Lawsuit on the way because my neighbor got it on TAPE. Ever since that i don't take their phone calls and i pay my bill every month, they tired to get me for 3 late payments when the auto payment was already make on time. I refuse to pay late charges when they get the payment on time. I told them to take me to court and i will win and they will have to pay off my loan. They dropped it and took off the late charges. Listen They stink, i will never have them again i don't care what i have to do. Wells Fargo is the worst company around, their customer service stinks, their practices are shoddy and they should be ashamed of themselves.

My husband and I have been in our home for 3 and a half years. At first eveything was going great. We never had a problem with Wachovia, but as soon as Wells Fargo took over we have been miserable. The worst customer service and rude. We were late for the first time in November. We sent the payment along wth the late fee. December's payment has been made on time howeverer the phone calls and threatening letters won't stop coming in. And forget trying to refinance with them. They just don't want to help. We are currently paying 6.5%. Wells Fargo states they do not feel we are eligible for a refinance. Sounds to me like bulls*** to me.

A Grace period is a GRACE PERIOD...it means you have a time given to pay - it does not mean to contact and harass for payment. The only reason you are fdoing this now is because corporate said so... you've never done this before and Ive been with you for over 10 years. STOP HARASSING YOUR CUSTOMERS! 2 freaking days after. You are unbelievable.

I have the same problem, my mortgage was with Wachovia, and when Wells Fargo took it over the nightmare began. They call not once, but 5 to 6 times a day and keep calling even after I've paid it! I have had the bank call on my behalf, and the bank manager got no where with them. Three times they have promised to send me a cease and desist letter, which has never arrived. my statement date is the 21st it says I have till usually the between the 4th or 7th of every month to make my payment. I pay at the bank in person, they have checked my records for the last 5 years and there has never been a late fee assessed so why the heck am I being hassled? when I ask they say your payment is due on the 21st and anything after that is late! I JUST WANT TO REACH OUT AND TOUCH SOMEONE... with a TWO BY FOUR! I pray they sell my mortgage quickly!

We are having the same problem. Our Mortgage was with Wachovia and got bought by Wells Fargo in October and this has been the WORST experience that we have ever had. We have never been late with a mortgage payment since we bought this house. We have until the 16th to pay the payment and depending on the way our bills fall we have to wait until the next pay period to pay it. The thing that has us mad is that we never were notified that our mortgage was switching to Wells Fargo we only recieved a statement in the mail. Two months later when one of the customer service reps called her comment to me was "we did not ask for you business", not to mention how rude she was from the very beginning. So I rudely explained to her that it was us that did not ask for their business. It clearly has on the the statement "pay this amount after the 16th" so if there is an issue with me paying my mortgage in between that time then maybe they shouldn't have a grace period. This morning they called AGAIN and I was told that the contract I signed with them states, So I had to explain to him that we never signed a contract with Wells Fargo only with Wachovia. So his statement to me was that we need to pay our mortgage on the 1st to stop recieving the phone calls. Who the hell are these people. Then he wanted to take the payment over the phone. Sorry I make my payments online and then I explained to him that I will wait for their phone calls every month b/c I will wait until the VERY LAST MINUTED to pay my mortgage payment.

if they keep it up they can have the damn house. They have more to lose than I do !

Yes I am having the same problem. They are harassing me with phone calls when I am not late until the 15th of the month. I have been paying them 1/2 my mortgage payments every two weeks when we get paid. This helps with our budget. I have all my receipts and have gone to the bank locations to get help communicating with the mortgage customer service. once we are done with the call everything sounds like it is a okay and they will be fixed. Oh no, next month comes around and it starts all over again. Wells Fargo is posting my payments incorrectly and I am receiving harassing phones stating I am behind and if I am planning on staying in the house. I am sick of them threatening me when I am not behind on my payments until the 15th of the month. This has got to stop.

yes i fully agree with you on this the bank says were not behind but yet the collections says we are and they are constantly calling us, the best suggestion i can tell you is not to even answer your phone and oh yea right after they call and you see their number they will go to 1800 number so becareful with that. I wish there was someway they can get in trouble for all this try talking to them about hardships and they dont even help you.

I fully agree I also will NEVER do business with wells fargo again!

Funny... Not sure if other banks do this... But I got hit up on a "Cash backed/withdrawl" credit card I had opened 20 years ago w/ First Union. I made one payment on it of $211 and never used it again. Supposedly they saw where it had been supposedly "closed". Though I will have to say, They did take care of it... hopefully... And made sure it was "closed" out properly. The CS rep I dealt w/ already had 3 other similar complaints he was having to deal w/ that day also.

This happened to my son today. We closed the account in January and in Feb we get harassing collection calls for overdrafts on the account.

We went to the branch in Bothell WA and were rudely treated, and our complaints fell on deaf ears.

The lady (manager) would not even listen nor would she take my check from an account with another bank I have had for 15 years to settle the account.

She stood up an announced that we should co get cash for an atm and then come back.

I feel just like I was robbed today

Deborah

I have just experienced the exact same thing with the Debt agency haressing me about $25.72 service charges on an account with Wells Fargo which I closed in Jan 06 (leaving $80.00) but they didn't close (Nov 06) until my money had ran out and then I owed them money?
No letters, phone calls just haressment from a debt agency called ERC.
I want to know how to file a complaint about this company.

Everyone should sue them in small claims court. Try it. They will settle

I purchased a truck in 07 and the loan was under Wells Fargo Auto Finance. It was not until I was 30 day lag-time on payments when the calls started to pour in. I understand the process of collections and even though they call 40-60 times a day, it's their job to collect their money. Here is my problem with Wells Fargo, I worked out a plan to to get payments (including outstanding) within a 2 month window. I gave them whatever I could to make good. I was broke and barely able to eat. 2 days later the calls started again, whatever plan that was created was verbal and it was not noted anywhere in their system. The collections specialists want to scare you into thinking the vehicle will be repossessed, any day now.
I went to another lender to refinance but I am right at the wire of defaulting on this loan. I called "tammy and nicki" in collections to explain my situation but they have ZERO patience for these kind of stories. All they want is the money for Hells Cargo.

So the refi is happening and tammy and nicki are calling me with threats. I have by Friday or else, I am hoping that is the day my new lender cuts a payoff check. If they start the repo process and charge me 5, 000 dollars while they know a payoff is on the way in a matter of hours, I will hire an attorney. WF sucks, they all suck pretty much but WF is the worst, especially if you hit hard times. Explore your options. Peace out.

Wells Fargo Auto Finance is illegally harrassing me at my place of work (I'm a school teacher) for being one day late! Are you kidding me?!

Customer service refused to accept a canceled check with wells fargo stamp which validated the payment was made cashed and cleared the bank stating that I had to send my personal account information of a bank statement showing that it had cleared the bank. They refused to allow me to speak to a supervisor and hung up on me when I asked to speak to one.

I have a loan with this company and I go 2 days past the due date and they call me non stop all day long. There has to be something that can be done about this. I understand wanting to collect the money, but I have a 30 day grace period on my loan! Why do I get called 2 days after it is late? STOP THE CALLS!

There is no way to call to speak to an actual human being who can help me. I have been out of work for 2 months and need to speak to someone...ANYONE about payment options for my car loan. Who can help me? There sure are humans who work there to call when you are ONE DAY late with a payment though.

phone harassment within 10 day grace period, rude people. get wi. commissioner of banking involved the better business beareau . the calls have stopped now they are harassing me on paper but who cares they cant help it they are ignorant.

I have requested repeatedly, both verbally and in writing that I NOT be called at work, period. I know I'm behind, I've made arrangements, the calls need to stop or I'm going to lose my job. I've made that abundantly clear.

Wells Fargo Made me accept a Bank Cashiers check in lieu of straight cash, the amt was 20, 000.00
The Check was acidently thrown away, as the Reciept looked exactly like a check and was on top.
In small print it said customers copy
AXX Backwards to start with, and they prob have made a lot of money by making this easy to mix up.
I went to the Bank and ask Wells fargo to place a stop payment on the cashiers check and reissue me a replacement.
First Wells fargo said no problem, we can do it immediatly for .02 percent fee.
Then after 2 hours of paper work and waits, that changed to a 2 percent fee 400.00
I was PO about this out landish fee, and Wells fargo inisted they get this fee up front.
I paid it, and they said I would have a replacement check in a couple days.
A day later they called and said they were refunding my 400.00 and I would have to wait 90 days to get my money back.
Wells fargo then refused to put anything in writing, or provide me a copy of the cashiers check.
I filed on line complaints with the Federal reserve.
After that Wells fargo Fraud dept has shut off my ATM Cards on a dailey basis, they leave only one on
Of course its the one that does not have any funds in that account.
So I am forced to use a card with no funds and get whacked over and over again with 35.00 over draft fees.
I called Wells fargo and complained and ask that these over draft charges be removed, as they were making me use a accout with no funds.
They refused becuase I filed complaints with te FEDS
Is there anyone out there who will assist, I want to file a class action law suit.
This has to be a clear violation of the RICO LAW

Wells Fargo are Loan Sharks! They refuse to give me the title to my car after I've paid the over $22, 000 and faster than what I was suppose to. My contract was for 72months and I paid it in 36months. The dealer where I purchased the car from (brand new) made some major mistakes as far the vin and color of the car. When I tried to explain it to WF they then charged me for both the correct and wrong vehicle by adding this extra insurance on my car note for a car I didn't & never had. They then faxed me this bogus cut and paste contract saying that it was the correct contract like my name was boo boo the fool (as if I didn't have the original copies at home). And tried to say the problem was fixed and resolved meanwhile I was till being billed for insurance for a car I never had! & the money that I paid was never applied to my account. They then had the nerve to tell me that a dealer wouldn't make such a mistake and wouldn't provide me with a registration & vin that didn't belong to me. which is exactly what they did & the dealer is now closed for making such crazy mistakes. Needless to say I stopped paying on the car a little over $22, 000 they even told me that they reported the car stolen. I basically told them I was not giving over a car that I paid over 22, 000 for and that they needed to give me my title and if they wanted the car they would have to take me to court which they refuse to do. (because of their bogus cut &paste contract) It has been about 6yrs since I pulled off the car lot and about 3 years since I made a payment. Most lawyers act like they are afraid to go up against such a huge corporation especially since I'm not trying to kick out a lot of money on one with times being so hard (economy) .Wells Fargo are Loan Sharks! They refuse to give me the title to my car after I've paid the over $22, 000 and faster than what I was suppose to. My contract was for 72months and I paid it in 36months. The dealer where I purchased the car from (brand new) made some major mistakes as far the vin and color of the car. When I tried to explain it to WF they then charged me for both the correct and wrong vehicle by adding this extra insurance on my car note for a car I didn't & never had. They then faxed me this bogus cut and paste contract saying that it was the correct contract like my name was boo boo the fool (as if I didn't have the original copies at home). And tried to say the problem was fixed and resolved meanwhile I was till being billed for insurance for a car I never had! & the money that I paid was never applied to my account. They then had the nerve to tell me that a dealer wouldn't make such a mistake and wouldn't provide me with a registration & vin that didn't belong to me. which is exactly what they did & the dealer is now closed for making such crazy mistakes. Needless to say I stopped paying on the car a little over $22, 000 they even told me that they reported the car stolen. I basically told them I was not giving over a car that I paid over 22, 000 for and that they needed to give me my title and if they wanted the car they would have to take me to court which they refuse to do. (because of their bogus cut &paste contract) It has been about 6yrs since I pulled off the car lot and about 3 years since I made a payment. Most lawyers act like they are afraid to go up against such a huge corporation especially since I'm not trying to kick out a lot of money on one with times being so hard (economy) .

In 2010 my ex husband became unemployed and the truck he drove had my name also on it. In our divorce, it stated he was to get the truck and was signed by a judge. There were several months that he would get behind, but on the due date of each month if not 2-3 days prior, the calls would start from 8am till almost 9pm. He borrowed against everything possible to get the loan paid each month even if they were a little late. They refused to listen about our divorce papers. They harassed me till I would go pay a note for him. They constantly made rude comments and threatened to pickup the vehicle and garnish my wages. They wouldn't work with us on removing my name without having it refinanced. When he requested to refinance the truck, he was told they no longer did vehicle refinancing. On top of that they have ruined my credit even though I was told they would remove the late payments from my name which was a bold face lie! I have called the better business bureau to complain but havent gotten very far with that. My ex finally was able to refinance the vehicle but the emotional stress is still there. There is a law protecting us from this type of harassment. Log every call with times and who you spoke with. Get a copy of cell phone logs. It's time they stop harrassing and show some consideration or understanding. No one deserves this treatment. No one asked for the situation they are in, we are all trying to survive.

Tl;dr

what a [censored] bag this writer is

They are doing the exact same thing to me, slowrolling the process, and have been for 9 months! I have has 2 buyers, the first ones dropped out after several months, but the current ones have hung in there since April, or 7 months! Wells Fargo has scheduled 4 foreclosure sales, the latest one for TODAY, and my real estate agent has managed to get them postponed each time; she may not be successful this time, despite the fact we have met all of Un-Well Fargo's criteria for the sale! They operate internally via email, no one can call anyone else, and things get dropped in the process (if you can call it that). We are now at the mercy of some inept account manager who doesn't make it a priority to close a deal! They (Hells Fargo) are making $45000 over the Broker Price Opinion on the house, yet they are only offering the second mortgage lender $3000, when the second only asked for $7900! The real estate agents are offering to make up the difference in order to close the deal! What madness is this? No wonder the loan industry is in crisis, they are run by idiots! The only bailout that should occur is that these idiots bail out and let someone with common sense take over!

Angry in Alabama

working with wells fargo mortgage is a joke. It has been 4 months since we have submitted an offer to buy a short sale home. The price originally was 799K, we bid 650K. The appraisal came in at 675K. Still no response. With the declining market and local trends the price will drop another 50 - 75K. The house is for trustee sale on 9/15. Then it will take 2-3 months to get on the market. It will be november or december which are the slowest part of the year to sell a house. Maybe we should waite and save some money.

I was sold by a wells fargo sales person to switch to using them for credit card processing It was one of the absolute WORST business decisions I have ever made. They are over three times more expensive as who I was using and they are very hard to deal with. This after they promised they would be the same or cheaper. They also mis led me on several other items. I absolutely CAN NOT stand to deal with Wells Fargo and will never intentionally use them for ANYTHING again. I hate that so many loans get sold to them that you almost have to eal with them if you do very much credit business. They are a bunch of shifty scammers in my opinion.

WellsFargo Bank sucks ! They don't care about customers. They just charge fees to customers and never bother to agree it is a mistake and correct it.

Wells Fargo's zero percent loan was only zero percent if you paid off the origingal purchase within one year. If you didn't/don't the loan becomes a retroactive 27.99 percent interest! I now owe them $700 in interest on a $1500 dollar loan. So much for zero percent interest! The store that signed me up for this card didn't inform me of this expensive penalty.

The application for the loan (the Wells Fargo credit card) took about five minutes with nothing explained or read. Of course people should read all the fine print all of the time. Or should they be required to?

Something needs to be done with rotton CEOs that encourage this type of fraud.

Yes I took got taken by Wells Fargo --- best rates quoted, unfortunately their "junk fees" made my rates skyrocket. I called customer service and they came up with lame excuse. Now I have 2 machines that are rented that I need to switch over, plus $500 EARLY TERMINATION FEE. STAY AWAY!

i went with clearpay processing [protected] they lowered my bill from 600.00 a month to 480.00 a month, locked in my rates for 3 yrs. and they have a program that rolls your amex into one statement. no seperate amex statement or fee.

Just an FYI. Please know banking procedures prior to posting idiotic comments. Your bank CANNOT credit your account if another company owes you money. The credit comes from the company's bank and not wells fargo. And for everyone else, if you paid your bills on time you will avoid the REQUIRED fees and finance charges. If the bank would not charge fees then people would just use their credit cards and never pay. Granted, it is not my favorite bank but knowing banking procedures is necessary. Another thing to keep in mind is who services the credit/debit cards: MASTER CARD, VISA, DISCOVER, ETC. The regulations are actually coming from those companies.

I HATE YOU WELLS FARGO! With every breath in my lungs I vow to inform people and hopefully destroy your precious little bank scams! You people are parasites and have contributed largely to the down fall of this country. How do you people sleep at night? Soundly on a bed made of my hard earned money I bet! I Hope you go bankrupt and your managers are forced into pawning their possessions and prostitution at seedy truck stops.

The worst bank in America, a total rip off. I forgot to make a payment on my credit card so they called me. I gladly decided to arrange a payment on a specific date. I asked the customer representative at least 5 times about the available balance after I make the payment. She assured me that once I make the payment, the very next I'd be able to use the card again. Guess what? The payment went through last night and today my credit card account has been closed. I called the customer service and the representative said he could only apologize for misinforming me. Not just one but 2 more reps lied to me and fooled me to make a payment and never disclosed the fact that my account would be closed once the payment goes through.
That's not it. They have charged me at least $5000 in fines and charges since I have opened an account with them. Isn't there any law that could teach them a lesson? Does Wells Fargo only serve rich people? Is it not a bank for middle class or middle-lower class?
Shame on you Wells Fargo, I pity your business ethics. How many more people will have to suffer to get this freaking bank closed? So glad they lost the law suit last year for the over draft fees case.
A request to all the readers: Please do not bank with them. Close your Wells Fargo Accounts. Let them go bankrupt, let them suffer too.

Thanks

I agree wells fargo is a rip off, There was a charge to my account by a merchant, The charge was voided out by the merchant because I cancelled my order, the merchant voided it out imediatly, but wells fargo wil not credit my account untill 3 bussiness days, they didnt wait 3 bussiness days to take the money out of my account, so why do I need to wait 3 bussiness days to get it back? I no because my money is sitting in one of their accounts drawing intrest and they want to get as much as they can from my money. I spoke to 3 customer service agents, and 2 supervisors, the first supervisor gave me the number to their merchants dept and said if the vendor calls the merchant number and speaks to them that my money would be credited imediataly, he did and said they would credit my account imediatly, I waited 40 mins still no credit, Icalled and spoke to another supervisor and he said that the first supervisor gave me incorrect information, and that I would have to wait the 3 busssiness days to get my money back, I dont understand we jump through hoops and do what they say still to end up back in the same place we were when we started. unexceptable ! I will be checking into diffrent banks, my money and time is to important to me to have to deal with poor customer service, bad managment, and a bank that holds your money for their own personal gain, No wonder the world is the way it is, with companies like this the american people dont have a chance !

i also am realizing the carpenters approach (hammered or screwed ever how you look it) to this i have had a wells Fargo merchant accunt
for a few months now.
And ever month it something else i was being charge over $49.00 for a rental machine while waiting on them to reprogram my nurrit machine after 3 mouths they finally told me they do not use that machine any more but look at there web sit they offer the same machine they just wanted to sell me something i didn't need.so i purchased a new machine from them for 250.00 (discounted) so they say if i bought private i would pay 250.00 to have it programed so they got me again the final straw is that they charge my account 3 times for the machine and i have to wait for my money in return i just bought new checks, deposit slips and stamp if not for that i would be gone from that institution. Gary from Lincoln NE

i aagree Wells fargo is not a great company that hides things from us. I bought a car 5 years ago. My last payment is july 25 2008, so I call them to day to ask how much is left, they said 2160.00. I said what. they said I have to pay administration fees 500.00 and a buy back thingy at 1000.00. can you imagine my face when she told me that. Here I am thinking I have 500 left to pay and now they say 2000.00. I said what are the adminstration fees for, she said for all the paper work, I said for what sending me my paper of payment each month. wow.
I had to buy it second credit because my first hubby screwed me over, and now they are screwing me over. the car dealership told me I would have to pay only 500 and now she said what you did not read your contract. boy I am mad

I have never dealt with them for a loan, but, the person who had the phone number I have now must have. They gave me so much information about this woman and told me about her deceased husband and how they believed was a lie. So I went to city hall to vital stats and found out that this gentleman was deceased. I obtained a copy of his death certificate, took my phone bill, along with a recorded conversation with one of their representatives, went to a local office with an attorney and told them to stop calling me with other peoples private information, to stop harassing me, and told them here is this man's death certificate. The women there were appalled at how their own customer service representatives were putting out their clients personal and sensitive identification. My attorney located the woman they were calling my home for, and gave her all info recorded convo as well as the confrontation video of me in the office telling them what harassing ###s they were.

I WILL NEVER DEAL WITH WELLS FARGO FOR THIS REASON ALONE...