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Wendy’s

Wendy’s review: treating employees unfairly 173

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2:55 pm EST
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I am a current wendys employee and I believe that some of our employees are being treated unfairly... First of all, me. I was tld to slice tomatoes one night at about 830 pm for the next morning and I wasnt even nicely asked she just told me I had to and I was in the middle of doing other things so I told her that I wasnt going to to them because I was in the middle of doing things night shift is supposed to do and I didnt feel it was right for me to have to do morning crews job when I wasnt morning crew so my manager sent me home.2 days later I called out because I am pregnant and was having stomach pains and needed to see a doc so she cut my hours for the next 2 weeks... When I told the manager above her she just agreed and said I should have listened to my manager on shift... Then next 2 times I worked w// the manager who sent me home she made comments abut how she would make me slice tomatoes one night... So I asked her for corporates number and she told me she wont give it to me because she will get in trouble which tells me it is against policy to slice tomatoes the night before so why am I being penelized for not doing something that I am not supposed to do in the first place...

Thats me but there is also a girl I work with who gets 5 hrs a week but wants more and they tell her there are too many people workin to give her more hrs but they hire new employees! She is now being told she doesnt get her hrs because she doesnt do gher job right (No one ever trained her properly to give her a chance) so then she got more hrs next weekend they gave her 4 to close and 5 to close this weekend she asked a fellow employee if she could take her shift the manager on shift ok'd it but as soon as the manager who writes schedule found out she took one of next weeks days away

Please some one tell me what we can do about all this!

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173 comments
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pobarjenkins
Minneapolis, US
Oct 04, 2010 8:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Looks like Wendy's did the right thing telling you the truth.

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Nicholas2011
US
Oct 19, 2010 10:39 am EDT
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I just called in Today because im not going to school, and i have a family emergancy going on (brothers Girlfriend went into labor) and i was on my up there and I called in and my manager told me i wont have a job if i don't come to work today. i was like "really? its illegal for me to come in today anyways since im excused from school today" and she told me it wasnt her problem. wtf... im tired of Wendys Management, Im a high school Student and i have alot of stuff to pay, car payment, gas, Insurence, blah blah the teenager stuff. and i was getting 15 hours a week, Barly enough to get by with my payments and i was the hardest working Crew member there, got a 27/27 on my Review for 6 months, and Always helped everyone else if they needed it. So im going to be calling my owner telling him about the fun times one of my Managers having sex with 2 crew members in our store (which is true).

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sick_and_tired
Mansfield, US
Oct 21, 2010 9:42 am EDT
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I also work at wendys where the employees are treated very badly. For the past month have been harassed by some of the workers and when i confronted the GM I got into trouble because I just needed to drop it and let them harass me. So i asked him for the Speak Out number. He started cussing me out and refused to give me the number. I then proceeded to ask the other managers and they too refused to give me the number because they were told not to give the number to me. I am asking if any of you may have the number or tell me how i can get it? We are suppose to have a poster in the break room but the managers never put it up and they refuse to let me see the employee handbook..

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smiley33
Shallotte, US
Nov 01, 2010 10:22 am EDT

hi its he sme way in the shallotte wendys store the managers are always on there cell phones and so are the managers friends what i mea by friends is the people the managers hang with anyways i started about a month ago and i had 33 hours every week and i didnt do anything and with outa notice or naything they jut dropped my hours to 3 hours a week thats ridicouls how do they expect people to live off that really and they tell me its because they are fighting labor but they keep hiring new people all the time i wish we could sue them or do something cuz this is not fair and they wont put me as a cahier because im plus size and they only like skiiny girls up there

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high school student
Galveston, US
Jan 18, 2011 3:55 am EST

I must say, I am fortunate to work at a Wendy's with nice, hardworking managers. I have no trouble calling in, and they treat us like co-workers; not slaves.
However. I would like to bring up the fact that the crew only gets half off their meals, while the managers get free meal benefits. Now, I know it's not their fault or anything, and I'm not blaming them, BUT I do think it would be fair for us regular employees to get a free meal after our hard work, even if it's some kind of deal like "you work x hours, and get a free meal" I mean come on.
yours truly,
High School Crew member

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fast workin lowly foodworker
Bluefield, US
Jan 29, 2011 7:00 am EST

to add to stealth pilot's comment he is right that food poisoning is easily diagnosed; but also it usually take 2 or 3 DAYS before any affects to the body are even noticed. Could it be you ate something else other than Wendy's for 3 days? And of course you washed your hands after transferring money (or credit card) at the window before eating your food. I guess you didn't though did you. and because you got sick Barbara in drive thru must have been an A-hole right?

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jackel hide
williamsbug, US
Feb 10, 2011 5:00 pm EST
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Iwas working at a wendys and I told a guy to kiss my ### because he was so mean and he threatened me witha meat scrapper

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Allan22
Dallas, US
Feb 10, 2011 5:02 pm EST

why are you telling us? you should contact the authorities, at the least - your supervisor.

And remember next time you smart off to someone - that if might come back at you - sometimes worse than you may think...

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jackel hide
williamsbug, US
Feb 10, 2011 5:45 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I disagree. This person has been mean to me for a long time and kisses up to the managers (my opinion) I have been trying to go up the chain of command giving the first manager first dibs to do something about it. I would not pursue this if I did not think the guy was dangerous. He did not hit me with it, H e only threatened me with an object with a blade on it by the way. I do not think it is appropriate to threaten somebody just because they stick up for themselves unless bodily harm is threatend. The guy at va tech threatened to kill people for a long time before he actually did it. I have been trying to go up the chain of command and no one believes me. All I do is get cussed at. Remember, If you told me to f-off, I would not put a blade to your throat. This guy has the potential of getting blown up!
On top of that, I hear he is denying the who thing. Meanwhile, I feel unsafe to go to work. and my boss is being real mean to me.

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Allan22
Dallas, US
Feb 10, 2011 6:43 pm EST

i never said it was ok, i said to be careful who you smart off to, thats all.

if the managers are doing nothing, go to the police. keep records of everything said and done in the meantime by all parties...

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pobarjenkins
Minneapolis, US
Feb 10, 2011 6:56 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

"Kiss my [censor]" isn't a mature retort to anything, but if he is making legitimate physical threats to you then you should contact the police. I do recommend for you to grow up a little bit though.

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Aem72
Gilbert, US
Feb 27, 2011 4:54 am EST

My son worked at Wendy's in Arizona until a couple of hours of ago when I told him to quit. He was constantly being harassed and picked on by other employees and the managers joined in too. Well tonight they were throwing ice, hit him with the fry scoop, hit him in the back when he was taking a customers order, and then tripped him and he fell on the ground. He is 16 and doesn't need to put up with this. I don't care if it's fast food, he still needs to be treated like a human. We called the police and filed a complaint. I asked for the manager's number and they wouldn't give it to me. I'm not letting this go. See you in court Wendy's.

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thats to disgusting
US
Feb 28, 2011 10:10 pm EST

The general manager feed a burger to a customer that was dropped in sanitizer water knowingly. They hide the clean rags and cleaning supplies from employees because the manager has the lowest cleaning cost in the area and is proud of herself . They use the same cleaning cloth all day. The employees get yelled at for changing gloves if they have to pick up something from the floor. My kid works there and tells me not to eat there. What gives? If you are afraid to eat the food where you work something is seriously there. Dont eat there.

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promnitedumpsterbaby
Pittsburgh, US
Mar 21, 2011 2:47 am EDT

Stop going there. Duh.

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customer-not-always-right
Providence, US
Mar 26, 2011 6:47 pm EDT

I have worked at a few fast food places...
It is the same everywhere-if everybody comes in to work, ready to work, life is great! people show up on time for their shift, nobody calls out, everybody works as quickly as possible, and everybody has on non slip shoes and their hat and name tag-no problem.

However, at most of these places, they hire some new faces...and the new faces feel like they don't want to work today so they call out.or they show up but don't do anything unless they are specifically told. For instance, the basket of fries is beeping and finished cooking. It doesn't take a rocket scientist to figure out that the fries will burn if you leave them in the oil. A good employee will pull the fries out of the oil. The new face will let them burn, while standing there ignoring the beeping...then they wonder why their hours get cut.

If you are a good employee, your manager will occasionally reward you with free meals...I was so good by the third month at every job I worked at in fast food, that I could COUNT on getting free food on my break.

i work with some lazy people who think they are gods gift to wendys...when the truth is, they suck at their job.they can barely handle the minimum requirements of each position, and if you try to teach them the rest of their job, they stand around complaining that it isn't their job! wtf?!

One girl yesterday was on the front register. She stood around waiting for a customer for almost an hour. When I asked her to wipe up the counter and line up some trays and restock her nugget sauce (in other words, DO SOMETHING), she got very offended and said it isn't her job.

are you kidding me?
who's job is it?

You are on the front counter register, you are handing people food on trays, you are passing out nugget sauces. So it is your job to clean up after yourself and restock.

You just sound lazy to me, and if you worked at my store, you would have your hours cut here too. Customer service is the priority, but it aint the only part of the job. Closers are supposed to clean and "reset" the store at night, but that isn't your only job. It takes literally 5 minutes to make 4 pans of tomatoes at wendys...you rinse the tomatoes (8 for each pan) in the giant collander...scoop the stem bud out, and put it through the tomato slicer.
Done.
Easy as cake.

So what is the problem?

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the unhappy employee
West Jordan, US
Apr 01, 2011 4:35 am EDT

i currently work at wendys to and reading through all of these im shocked because they sound alot like things that i have seen happen and that have happened to me. I personally have a manger that is a total [censor], and the worst part is she cant hardly speak english! i mean come on if your a manager you should be able to speak english well! she does not handle any sitution well at all doesnt matter if its a good one or a bad one. She yells at me all the time for [censor] she does and anything she can think of and like anything she says to people she yells there is not normal speaking with her at all its diffently stupid. she makes working awful. The other night i went in at 4:45 p.m. and she asked me to do a whole sink full of the morning crews dishes because she favors the mexicans over the rest of us and so i asked why morning crew wasnt doing them and she said something i didnt understand so i went into the break room and put my jacket down and went back in there and asked why morning wasnt doing it again and she said its because she made the chili and some other things and that it was night crews job. so i got ticked and told my night manager about it and did the dishes because i didnt want to be yelled at. and the next day i come in i go into the office to count my drawer and i got yelled at by her about passing along what she had said so i told her not to yell at me and that if she didnt want what she said passed along then she shouldnt say it in the first place. I am so fed up with all of the crap that goes on at wendys. at my store its so hard to get a day off you need and if you need to find a cover you are [censor] out of luck because no one wants to come in to work ever because its so awful. i know how to do everything there and i still get [censor] 3 hour shifts. and we just recently got a new general manager and she got fired the same day we got her so now we are stuck without one and the [censor] manager is pretty much in charge for the time being and thank god she dont know how to make scheduales because if she did i would be screwed. i think that the ceo of wendys should be reading this and making changes because this isnt right!

i work for a utah wendys...

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GINOLS1201
US
Apr 09, 2011 6:16 pm EDT

I was hired to work Elkins W.V. Store after 6-8 wks training for ast mamanger i was suppose to go 20 miles away, i moved from Fl to work for them i have 15 yrs as manger for newspapers and 4 as a owner of a florist in Fl. I have never in my life been talked to like half that stores employees have done to me, I came in at 615 am this morning and was let go because there are 5 employees that are rude, mean and degrating to me. I have complained since week 2 about the respect and the way employees talk to me in a tone of direspect and rudness and demanding. there is a trainer that trains employees ROSA, she is a stuck up [censor] that has no right training any one. then there is crack acid BEN, you are so stupid, you run arond like a idiot on crack, not sure what to do half the time and have to ask ( what should i do, should i, should i do you want me to?) idoit and when i said to the manager wow hes been here how long, and he still asks you what he should do. wow, then there is JO, buck tooth rabbit snutty [censor] jo who hasnt even tried to know me just judge me from the start, you can take your frys and shove them up your [censor]. And amber you are just mean with your comments and how the hell do you have a manager that her daughter adn husband are both employed there. And last the store manager, BETTY, wow what can i say about her. she has this personally that makes you want to ring her neck. she ignore there is a problem and its never there fault when her employees act rude to training managers, she doe it her self, yes every time i would say any thing at all, like man i have a headache in my neck my brain hurt, she would comment back oh you have a brain, it was alot of comments like that and little joking insults that just got to the point of what the hell is wendys all about, when i said i had had it and wanted robin the higher up to know i did not want to stay in this store any more, i cant take the rudness anymore . well the next day at 615 am Robin is there to let me go. I DID NOTHING BUT TRY TO BE FRIENDS AND GET ALONG WITH THERE CROWD, AND NOTHING WORKED, i asked the other training manager what she thought i needed to do to get along with these employees, what cold i change about me. SHE SAID, i think it is that you came in here and knew so much about managing and you would correct them on the job being done wrong and it just pissed them off. WELL TO BAD THEY DONT FOLLOW THE RULES, BOHUUU. [censor] AT WENDYS WELL KISS MY [censor]. YOU STUCK UP FUNKING IDIOTS.

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gsz
US
Apr 16, 2011 4:44 pm EDT

I have now made three different purchases of products in San Jose, Costa Rica and was dissatisfied with all three. First off they advertise one price but won't sell the product at that price. Second they never have chocolate Frosty's never. And then just the other day i bought an economical combo when again there was no chocolate frosty but better yet the pickle and or the slice of cheese was thicker than the meat. The meat was thinner than the pickle and also thinner than the slice of cheese. I conpared them and showed all the other customers.

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IhateWendys
Alpharetta, US
Apr 24, 2011 5:33 am EDT

@###Wendys- I'm going through the same thing right now and this is my first job too! This is a terrible experience? What;s the number to corporate?Let me start off by saying that I used to think that Wendy's would be the right fit for me. However, I noticed on my first day that it would not be. My first day (and now) I did everything except for cooking. I did not even get a break. Keep in mind that I am not a salary employee and that my shift was only five hrs. I did not get a break and I worked an extra 1.5 hrs. I feel like the non hispanic employees does all the work; while the other employees including the managers just sit around, laugh, and ridicule my coworker and I while they speak in spanish. Also, there are male workers working there however the women have to take out the garbage. My manager got frustrated with me because I messed up on an order in the drive thru. Keep in mind that I have not been working there long enough to even be that familiar with the menu. The managers and coworkers look at me as if I'm ###ed when I ask them a question; I feel so belittled and disrespected. Another thing- who puts someone on the drive thru their first week of working there and get mad when I get orders wrong? They are so rude. And I have to clean everything before I go home, I can't even leave when my shift ends. I don't even need Wendy's like that-they do. They're going to retire there. Them and all of their kids working there with them. They need to learn how to use some contraceptives (if they even know what that means). One of my managers asked me how to spell "ninety" ; I was like are you serious? You don't know how to spell "ninety" (that's what I was thinking). Welcome to America! Learn how to speak English! You'll only succeed at Wendy's and no place else, because that's the only job you can get. And half of them are illegals- which I'm going to report that to corporate.I think I'm going to quit when I get my paycheck on Friday. This is so crazy to me. No one has ever treated me like this before. On top of the barbaric managers, there's also the uncouth customers. That is all as of now.

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IhateWendys
Alpharetta, US
Apr 24, 2011 5:44 am EDT

What is the Speak Out number?

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Taylor Anderson
Minooka, US
Apr 26, 2011 12:13 am EDT

On Friday 4/22/11 I bought some chili and I recieved it cold and it was not even fully cooked. I found out later that the person in charge of taking orders was not taking them correctly . The mananger in charge was named Joe and he did not even care what was happening.

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pissed-employee
Show Low, US
May 27, 2011 7:57 pm EDT

I also work at Wendy's, I started about two or so weeks ago. They are very poor in training their new employees. So far I have worked a total of 13 hours and I already hate it. They are so rude and they constantly change their mind. When I was hired, I never even got an emloyee handbook. I realized after working for 7 hours that I didn't receive any kind of break. I should have received one 10 minute break and a 30 minute lunch break, and I don't think it is our jobs as employees to go ask the manager if we can take one, they need to tell us. Like I said, they suck at training. The first day I worked I was told one thing, and the next I was told another. Also, there is a lot of sexual harrassment. It's kinda sad that there are a whole list of things and I have enough to take it to coporate. It's like we have no rights as employees working at Wendy's.

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bboytompson
Lehigh Acres, US
Jun 13, 2011 8:08 am EDT

wemdys does not pay employees like mcdonalds or burger king or any other fast food joint out their. most emplyees i still work with are still at 7.25 or not even upto 7.50. and some of us try are hardest to please the customers. but some of us are sick of trying to please people becuase the managers dont apprieciat the work we do. its not our fault its the pore management and the lack of wages. we dont get paid enough to put up with the null crap. and they try to keep u at the lowest wage possible to save their selves money when some people have lives to take care of and families. and with the way things are now someone need to get in their and get on to corpraite

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bboytompson
Lehigh Acres, US
Jun 13, 2011 8:16 am EDT

employees get screwed while working at wendys dont get trained right and customers are unhappy at the employees. it not our fault its the managers who run the shift. the employees mostly just wanna finish the day and go on with life but we cant do that with the ### wages. and the dis respect. and to have one person clean a lobby. that has carpet and then have them scrub the floors to. not only that having chemicals behind the counter that should not be behind the counter like bug spray harmfull chemicals that could not only get someone sick but kill them. thats not approved. ive worked both mcdonalds and wendys and mcdonalds is a lot more high quality then wendys. and they keep up with the stores. bathroom stalls at wendys falling appart. crew rooms are nasty and lets just say this every wendys in the florida area and up need to be hit with big time health inspectors. and i dont know how to go about that.

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IronGrudge89
Mountain Top, US
Jun 13, 2011 8:29 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It's "and"! It's not that difficult to add 2 more letters.

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littlelou
Clay Center, US
Jun 21, 2011 8:55 pm EDT

I have worked for Wendy's 3 times now and this time taught me NEVER AGAIN! I have been disrespected by a co-worker on a daily basis and when I did tell the GM what was going on he told me I just needed to play nice. So I tried to play nice until the guy called me a ### in front of a customer and got by with it. I told my GM which took alot for me to do and he said he didn't have time to deal with it at that time of course he didn't the owner's daughter was there so he had to go kiss her ###. I have since got fed up and said to hell with that place. I worked there for over a year and a half was promised a promotion over a year ago NEVER got it cause I don't kiss ###. I just bust my ### on a daily basis and get treated like crap. I tried calling and reporting it to the employee help line thing and just my luck the Wendy's I work at is not supported by them so I guess I'm screwed on getting any kinda justice for the unfair degrading treatment... And fyi whomever was ### about doing tomatoes at night try opening at 4:45 in the am and have to clean up after night shift b4 you can get your stuff done and be opened by 6 am until then stop your whinning.

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sick and tired of the way we are treated
Sheffield, US
Jul 30, 2011 1:49 am EDT

I am currently a wendys employee and I dont think its fair that the employees do not get a break everyday after working the required hours of work to have a break or tell the employees that they cant have a break if they are not done with thier work by a certain time when its not our fault we cant get our job done because she has the employees doing things that doesnt pretain to wendys like checking to see if her car doors are locked several times a day then she sits down and eat without giving the employees a break and also I do not like the way the store manager likes to talk to people any kind of way because she is having problems outside of wendys or how her and everybody else stick there hands in your register and when it comes up short the blame is placed on you because its your register. And aslo how she stands in the drive thru and yell at the employees and throws bags in your face and demand that you rush the customers out of the drive thru. And she will not admit when she is wrong she just place the blame on everybody else. She is late for work every single day leaves the emplyees sitting outside waiting on her to get there to open the door and doesnt fix there time for sitting outside 15minutes waiting on her to get there. WE NEED A BETTER MANAGEMENT TEAM AND A NEW STORE MANAGER.

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Always blamed
Ocala, US
Jul 31, 2011 1:13 am EDT

When I started working at Wendy's Fl, the crews were so rude, treated me like someone from outer space and they got pissed when I began to learn the "right way" in doing the jobs. I got free meals but most of it I refused as the other crews would looked at me like if you get that free meal i'm gonna hurt you kind of look. I even reported to the Co Manager about the druggie shift managert how she treats me and all he said was "you are just so thin skinned, you need to toughen up, this the real world". I was asked to do "everything"...always the "right way to do it" not the short cuts, as I believe Wendy's don't cut corners. And maybe because I like the 7 principles of Dave Thomas. And I believe in the company's vision and goals. I maybe new in the restaurant business but I have been managing my own business for ages but I have to sell it as my daughter got sick and needs money -used up all resources; and I only work for Wendy's because I have no choice (bills to pay). Guess what, I survived all the demeaning, the disrespecful treatment and and my hardwork was rewarded. Still, sometimes I don't get my free meals even if its part of my benefits..its my choice not to do so. I rewarded the hardworking ones with a "wow card" or the free meal. And those crews who were so nasty, rude etc ...they are now under me. And I told them "respect begets respect", so far so good...I made sure the ambiance and the working environment would be nice. Though its not perfect, there are still "hardheaded, doing drugs, lazy crews" around...their time will be up soon. Hope so bec the hiring manager is so compassionate about people who do drugs...I don't know why. If only Wendy's would be a drug free company, I guess it will be a little bit better. And they should stop hiring relatives that will work for the same store...this creates an uneasy working relationship. So far the problem I am encountering is that the GM always blames me for things not done as how could I do four things at the same time...she shld help me. For example, I should do my store walk and at the same time have to do sandwich for both front and drive thru, have to make sure that everything is up and running, have to do my count and must be talking with customers...and she is inside the office talking on the phone. Is that fair? batteries for the headsets not charged...i'm blamed for that...wow...isn't that something or what? At present, I am not sure for how long I will take this but with all the complaints I am reading it must be the same even if I asked for transfer. or maybe the economy will get better and find another job. Or shall I say, I maybe in the right company but with the wrong people.

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midjustin123
Lockport, US
Oct 04, 2011 4:02 am EDT

Please, listen too me when i tell you this. Wendys is the worst establishment too work at possible. The hell that is wendys started on my first day. They trained me on grill, which also has the responsibilities of frying and grilling all the chicken, cooking baked potatoes, stocking the freezer, making chilli, and most disgusting of all, handling all the trash. The other employees are unhelpful, and because our hiring manager is a creep. We currently only have 4 males working there and 18 girls. And normally this wouldnt be a problem. But the guys are forced too literally do all of the work while the girls sit in the back and flirt with the 35 year old manager because they know they dont have too do much work if they do. They have a stupid policy which states you can only get your check between the hours of 2-4 and 7-9 on friday and saturday. Which is no good for me because i dont get home from college until 4 and my bank closes at 6. But specifically the managers are imature. One night while working drive through (whose responsiblities also include dishes) i had finished all my dishes for my shift early and was helping prepare sandwhiches (which you think would be rewarded) instead i went back too the dish area too find all 4 sinks filled with all the grill dishes. (which are not supposed too be washed till 11 pm, and it was 7:50pm) Grill dishes take about 2 hours too complete. My shift ended at 8 and they expected me to stay until the dishes were done. I couldnt because i had homework and clearly told them this. They then wrote me up because i refused too stay an extra 2 hours too do their job for them. I was so angry i quit the next day when the manager working that night had the head manager yell at me for not being a "team player" worst job i have ever had.

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Sheila's
Macclesfield, US
Nov 08, 2011 3:53 pm EST

My husband and I ate at Wendys 11/8/2011 around 7:45pm. We went thru the drive thru. The girl who took our order did not smile or say thank you after I had said thank you first. When we drove to the window to pick up our food the gentleman shoved the food in my hand and did not say thank you, kiss my foot or anything. We do not intend to eat their ever again.
Sheila and Pat Walters
beachyna54@centurylink.net

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matlock1981
Tulare, US
Nov 08, 2011 4:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wendy's sucks period...i have one in my town and every freakin' time i go there it's like when you order food from these people it's like pulling their damn teeth out of their mouth! They don't want to work, they fail to give you service with a smile, and it's like trying to get an act of congress to put some damn SALT ON THOSE FRIES! BUNCH OF ### ### EMPLOYEES! DAVE THOMAS WOULD BE TURNING OVER IN HIS GRAVE IF HE SAW THESE LOSERS WORKING AT HIS RESTAURANTS..."Wendy's...you know when it's real" my ###!

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AL_
US
Nov 17, 2011 6:29 pm EST

To BrattyLilSis and the like: "Don't kick the man when he is down"! I invite you to go to those restaurants to taste their salads, etc. prepared the day before. No wonder those stores never improve quality; they are used to customer like you that disregard quality control.

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Dixy
US
Nov 30, 2011 5:22 pm EST

This flower shop in boyertown pa sucks. The owners are rude. They have over priced items. Old fashioned items on the shelf for years!

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Revit
US
Dec 09, 2011 11:43 am EST

On May 02, 2011 @ 9:30pm, I was treated as an animal, no customer service and disrespectful language used by the staff towards me.

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nogood79
US
Dec 14, 2011 1:30 am EST

stop whining please do you work at wendys? there are alot of smart people that work for them so most of us knows how to fill out bank slips. everyone is equal and how dare you imply that people who work in fast food are stupid. maybe you need to a reality check about the real world. and so be it is supposed have space between it

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anon99999
N/A, US
Dec 19, 2011 7:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I agree with @missmommy777 comments. I am a manager at my local Wendy's but started out as crew. The night manager that asked her to slice tomatoes was wrong that is part of opening prep. I am not saying it is bad for the night crew to help the morning crew and vice versa but there are different things that could have been done in less time. Also the night manager should have been nice about it not rude.

For example: Instead of slicing tomatoes which have a very short hold time once cut.
She could have done a few bags of mayo. Once the mayo is in the pan it is good for 7 days. Panning pickles and/or onions.

If it was my store the focus would be making sure bacon was cut and panned, shake bottles filled, frosty parfait ingredients ready to go, ketchup/honey mustard/ranch/signature sauce bottles filled, ready and labeled. Positional cleaning was compete. If time permits a couple pans of pickles and onions. No prepping tomatoes, lettuce and any of the salad ingredients.

If all the above was completed and missmommy777 (or any of my employees) were done then I would ask them to complete an extra cleaning assignment/task. If an employee was missing any WeLearn certification courses I would have an employee work on any incomplete WeLearn assignments.

This generally fills up the time at my store on a regular night. If it was super slow then more extra cleaning and WeLearn would be assigned. And I would clean the oven and oven racks, do positional cleaning for the PUW coordinator, ensure the PUW is stocked for the next day then I would move onto extra cleaning.

On busy nights I would eliminate extra cleaning/WeLearn on slow nights I would send one or two closers home if the night was really slow to control labor.

In any scenario tomatoes does not fit into anything. Once a employee/manager gets all of their regular night shift duties completed then to fill the extra time should be extra cleaning/WeLearn.

@missmommy777 there should be a big sign in your breakroom that is required to be posted and should say "Speak Out" if the management staff is not doing what is expected of them. Such as stopping harassment, favoritism, doing things that effects the quality of food, etc. Also in your breakroom should be the number to your DM, Human Resources, etc in the event management can't solve your problem.. If the speak out line isn't supported go to your Human Resources department and file a complaint.

Regarding breaks, the rules vary from state to state. In Kentucky everyone is required to have a 10 minute break for every 4 hours worked. In other states there is no such law and these stores do not have to give 10 minute breaks every four hours. This is up to management. In WV where I once worked the crew is supposed to have a 30 minute lunch break (paid or unpaid) for every six hours worked. Wendy's company policy is a 30 minute unpaid break for every 5 hours worked.

In a WV store a manager can have some flexibility regarding breaks, for example if a crew member is only working a 5.01-5.99 hour shift and doesn't want a break then the manager on duty can allow that crew member to skip that break but if their shift is 6 hours or more they have to have the break no matter what. In this scenario the crew has to ask the manager if he/she can skip the break. When I am asked this question I evaluate the situation, if I know this crew member will take longer than the scheduled shift to complete their duties I deny the request and have them take a break. If the crew member is great about completing tasks on time then I will allow them to skip their break.

Regarding the 10 minute breaks every four hours check to see if your state has this as a law. 9 times out of 10 the reason it is included in your handbook is because Kentucky has this labor law and handbook are printed for every Wendy's is the same regardless of state.

Also @Always blamed if your opening manager was late but you were there then your time should have been fixed to reflect your scheduled start time.

@the unhappy employee missmommy777 was right about the tomatoes, they should not be cut at night because they are only good for one day. There were plenty of things she could have done that would have been more productive.

Hope this helps.

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Lazypages
Houma, US
Jan 12, 2012 2:46 pm EST

SHOULD HAVE CHECKED

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jopep
oakdale, US
Jan 25, 2012 6:48 am EST

My son and I had some wendys fries about 7:30 pm after work. by midnight we were both vomiting with diarrhea, right after eating the fries had an unsettling feeling in my stomach, felt bloated for some reason, now i know why. 3 times to vomit for us both and 2 times to the toilet. NEVER AGAIN!

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kbanyard
La Grande, US
Feb 04, 2012 6:59 am EST

First off to everybody who has nothing better to do than to troll on websites and call other people stupid, f*%$ you mabie if you had a job of your own you would know what it was like to get treated like garbage by your employer, just stop getting all pissy at people who actually have jobs because you cant get one. Also I work (well worked) at Wendy's and I have an I.Q. of 176, its the area I live in, nothing but physical labor and minimum wage crap jobs. All the specialized jobs go to older people who are more "responsible" yea I can see that in my supervisors and managers. Nobody wants to hire a teenager in a management position or give them any sort of responsibility because a few bad ones of us ruin it for all of us.

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YoungstownLocal
US
Feb 11, 2012 9:24 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The managers WILL NOT abide by the availability agreement that they hire a person under. THen, they turn around and make it the employee's problem to cover the time, ...or else! Crappy management!

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