Whirlpool
Reviews and Complaints

My frig under AMC with tne company failed to cool properly and I registered acomplaint with them on 4/4/2011.After inspection on 4/4/2011, informed me that gas has to be filled.On 5/4/2011 their mechanic tried to fill the gas but failed.He informed that he has to drill ahole at the back of the fridge and connect apipe externally to fill the gas, as the original pipe fitted internally as clogged. Some thing like a BY PASS surgery.Appears that instead of doing a proper job or replace the defective frig, they are trying to settle the matter by doing some crude work.Even after so many days they are yet to complete the repair.Already 5 days have elapsed

I purchased a Whirlpool Duet washer & dryer the end of June 2006 so they aren't even 5 years old yet. I've already spent $320.00 on the washer since it's been out of warranty. nothing but a nightmare. The last time I had to pay for repair on the washer was just 6 months ago. Already I'm having another problem, either the MCU or CCU which are circuit units, expensive! So, I have sent Whirlpool emails in the past and most recently did only to receive a reply, "too bad, so sad". The store where I purchased it suggested I call Whirlpool to see if they'll do anything to help me out. Nothing, just a lot of lip service. When I said I see Whirlpool doesn't care about customer service or satisfaction. Oh no, they care. I told them actions speak louder then words and I didn't see any positive action from them. I would NEVER purchase another Whirlpoor product again. It's not like it was the first time I had a problem with the machine.

Dear All,
This is the recent complaint I send to Whilpool India.

Dear All,

My name is Renil John and I have a Whirlpool washing machine bought 2 and half years before, Model:Sensation Deluxe, Model No.10124.
I have faced many technical errors in the above model washing machine since 2 and half years and it seems as you dont have efficient technicians in all Kerala who knows this model well.

I have contacted all the service centers in Kollam Dist., Kerala. I got the same result from all the technicians that "We dont have any idea about this model".

I was little bit surpriced in this matter. If you are not giving enough training to all technicians then why you want to sell these models in Kerala.

If I am wrong, then please give the contact details of skilled technician, who can recognize the problem and repair this.

Regards,

We purchased the Whirlpool Duet model number WFW9400SW01 washer and had it installed in November of 2009 (16 months ago) and today I found out that the Motor Control Board needs to be replaced at a cost of $365 just for the part! Also, of course, have to pay to have the problem diagnosed, which was today, and for the return service call to have the part put in. It will, most likely total near $500 and this is to repair a washer that is 16 months old! Can you believe that?! I called Whirlpool in the hopes that they would consider paying for the part and it was an absolute "no"! I did not purchase the extended warranty and still, after this, wouldn't really consider an extended warranty since they are so pricey - around $269+. I am now in the market for a new washer but will have a difficult time since Whirlpool makes so many washers. They bought out Maytag so even if Maytag washers are "good" they will still be backed by Whirlpool. Whirlpool also makes appliances for Sears (Kenmore) and others. Today it is off to the laundramat while I ponder my next move - one thing I know for certain is that I will stay clear of Whirlpool appliances because the company does not believe in backing their products - such a shame too since they are based in Michigan, my home state!

I have purchased washing machine last year on 18 april 2010 with two year warranty today I register complaint with one of their executive that wash tub is not working they told me that if we find any pin or coin etc in the machine they will charge Rs.100/- with me due to mishandling of machine. But when i purchase the machine there is no such intimation and if we have any trouble during 2 years they have to provide the free of cost service. Even I ask them to give me the contact number of senior person so that I can talk them in this regard first they refuses to give me the number when I insist they told me that supervisor will call you back but around two hours ago no phone call received by them... Before this I have Kelvinator washing machine and during warranty no problem is creating by them as Whirlpool did I am very disappointed while knowing that why should we pay Rs.100/- for service it is also in the warranty period

Reported problem with ceramic cooktop to some call center in Colombia because the unit was still under factory warranty on friday feb 11, 2011 and was told no service over the weekend- called a local number here in guatemala today and was told that service tech would call today to set up appointment- it's 9:41 local time so I guess they won't be coming today- february 14, 2011 Outrageous that I have been without service and they are all so glib about me waiting I WILL NEVER EVER BUY ANOTHER PRODUCT FROM WHIRLPOOL AND WILL BE SURE TO VOICE MY OPINION EVERY CHANCE I GET

Got a meat drawer in the freezer thats to narrow and will not stay in the tracks.Lowes extended warranty will not cover it, they say its cosmetic.I know I waited to long to pursue this but a warranty is still a warranty even though it runs out in Aug, 2011.This drawer bin was either the wrong part installed at the manufactures end or it was switched at the store for another refridgerator missing one.i can't believe this is a cosmetic issue but a wrong bin put in my freezer.Lowes and their warranty company is trying to get out of fixing this.I think "cosmetic" is ambiguous to say the least. They use this as an excuse to keep from honoring a extended warranty. This bin was in my freezer on day (1).As I stated above I waited a while to file a repair claim but even if I had called for repair or replacement of the bin in question they still would have said it was cometic. This bin came with the freezer/refridgerator because it either was the wron bin size for this model or it was taken from a similar model at the Lowes store as Whirlpool has said may have happened at the store predelivery.All I want is a bin that fits. This bin is $76.00 on the Whirlpool web site.I think Lowes needs to do the correct thing and honor this extended warranty. Cosmetic should be removed from all warranty when it appears as a physical problemor technical.

We bought new Whirlpool Gold, Quiet Partner III Dishwasher three years ago to upgrade from the cheaper model Whirlpool Dishwasher that was already in our home when we moved in. The older dishwasher worked fine, got the job done, but was quite noisy. So thinking that by upgrading to the Whirlpool Gold series, how could we go wrong? We bought our new Whirlpool Gold dishwasher along with a Whirlpool Gold refrigerator from Lowe's, and paid them to install the new appliances. Everything seemed fine, and the new dishwasher was quiet! We thought all was good. Fast forward a year and a service call to fix the icemaker on the fridge, which was not too much money, but hey, it all comes with a quality product. What really concerned us was the front control panel on the dishwasher cracked end to end and all the buttons came off, like snowflakes, one at a time! We take very good care of what we have, and nothing was abused. The service tech put on a new control panel. We thought all was well...now fast forward another year. The new control panel did the same thing. Cracked from end to end and the buttons popped off one at a time...nice! Another service call and another control panel. This time the gal that helped us at Lowe's did not charge us for the next panel...which was nice of her. That was this past July. Now skip ahead to December 24th 2010, and Whirlpool gave us a nice Christmas present, ...the new panel, installed in July 2010 was now cracking from end to end, like the first two, and two buttons have now fallen off. I guess it will be like the 12 days of Christmas and I will get one button a day to fall off as my "gift". I just called the Whirlpool hotline and explained my issues, along with my concern that another new control panel will most likely do the same as the last ones. I added that I had upgraded to the Gold Series, thinking better quality, and now with the service calls and parts still breaking, I have to draw the line in the sand instead of putting more money in defective workmanship. The gal at Whirlpool said they would not give us any new panel; we would have to pay for it, along with another service call. She said that perhaps the last techs didn't get to the right department when they were fixing the last panels. I told her that I have bought Whirlpool products for years and upgraded thinking it would be better quality and why would this be happening? I told her that I didn't want to go to another brand, unless I had to. Her response was that I should cut my losses and live with it or go buy something else. Nice. Well, I will NEVER buy another Whirlpool product...I was loyal to them, especially that they have local manufacturing plants here, but I guess it doesn't matter if they don't care. I am curious if anyone else has these problems. I will end this with a praise for the "Goop" brand of glue in a tube, because that works if you wish to glue your buttons back on your Whirlpool dishwasher. That's what I have to do now until I save up enough cash to buy another brand of dishwasher! At that time, I will cart our Whirlpool dishwasher out to my local firing range and deeply enjoy blowing it to pieces!

i've taken an AMC from Whirlpool for my washing machine.
I have extended my warranty and I got 1'st service request registered on
23 Dec. the chennai people said they will send thier engineer in 24 hours. no
body came till 27'th dec. then i phoned them again on 27'th n ask
for service, they again said today our engineer will vistit at ur
place.No body came.Since 27'th dec, i m callinng them twice a day n
they r answering the same .Now i m feeling very frustrated.
Can something be done against this Company or who ever is responsible for
this put off action. i want some suggestions.

best regards

I bought a Whirlpool Gold Cooktop model GLS3665RS01 in March 2010. In October it developed a problem with all five igniters continuously sparkling. The repair guys charged me $408.50 for all ignitors replacement but the Whirlpool refused to honor the 1 year warranty stating that the cooktop was "abused". I am a widowed man, living with an adult son, we barely cook at all. We don't use it enough and neither have enough skills to abuse it. While there was a trace of a spill inside of the coocktop the connectors themselves were dry without traces of the spill. I believe that
1. the spill is a normal occurrence during normal cooking--told that by all women cooks I know.
2. the spill was able to penetrate the sealed area because of the faulty design, gaps in the cooktop cover.
3. the position of the ignitors was poorly chosen, too accessible to any spills, slightly raised surface where ignitors are attached would protect them from a catastrophic spills, not just a tiny one
4. Whirlpool arbitrarily proclaimed this incident being an "abuse" of a product. This could be a manifestation of their general policy/behavior to shift the blame to a consumer.

I brought a Whirlpool purafresh waterpurifier 3 months back and it's electric board is damaged. Now when I call the service center they r saying that We'll get back to you very soon. But it has been more than 15 days and when I called them today they are saying the part is not available and we don't know when it will come. Having spent more than 16K on the product, now I have to buy bisleri water from outside which is very expensive here.This too within the waranty period of 1 year I'm facing this kind of problem, guess what will be the situation after warranty period.
We should sue Whirlpool for such pathetic service.

hello sir,
I have purchase whirlpool refrigerator frm Nayyar electronic world
RU-376, PITAMPURA, EMAIL-nayyar.[protected]@rediffmail.com . on dated 7 dec 2007, invoice no-15703/07-08 .My complaint is that when i call to the customer care on no416666333 they told me that if i want to made my friedge auto defrost (iwant to buy a new auto defrost)first service engineer have visit and his visiting charges r rs 225 and he tell tht whether the autodefrost could fix or not.i want to know tht if i mentioned the model no, date of purchase andseller name why there is a need of service engineer visit so if u pls help me send me a service engineer on my new address h-19/110 2nd floor, sec-7 Rohini. DELHI and pls also send the deep frdger cover bcoz it is also broken bcoz of so much ice reforms in my deep fridger and before tht pls tell me the cost of both parts on my mail and mobile no .
thanking you
Ashish Takkar
[protected]@yahoo.com
mobile no-[protected], [protected]

I am staying in Shillong. I bought a Whirlpool washing machine "Whitemagic Pro 700H" from Guwahati in Feb 2010. It stopped working sometime in the month of Oct 2010. Since then I have contacted everyone, right upto the office of their VP Sales, but all I have given is assurances, apologies or just plain another number to contact. This too while my machine is in Warranty period. Also I have come to know that mine is not an isolated case but almost everyone in North - East is facing the same problem, because this self proclaimed World leader in home appliances is unable to shift its warehouse at Guwahati since last two months and has not bothered to make any alternate arrangements for its suffering customers. This is not just incompetence but also criminal breach of warranty conditions.

After the stove model # wfe361lvq0 was delivered, I saw how cheap it was built. I paid $499 for the stove on 10/03/2010, and on 11/25/2010 a turkey fell on the stove and broke the glass top. their service said broken glass is not under warrenty, and told me it would cost $512.28 to fix! that is more than I paid for the stove. I want to warn people, the stove; quality wise, is only worth $100 in my opinion. and when the cheap glass top breaks, it will end up costing you over $1000.00, after purchase and repair.

I have purhase the whirlpool washing maching white magic FSAH651 on 23.11.2010 . Since than i am facing regular breakdown problem with this w/machine . W/mACHINE is giving frequent breakdowm problem . There is lot of vibration in the machine which has resulted that m/c has fallen also and damage the bathroom. The cleaning of cloth is not as promised by the supplier at the time of purchase. I had lodges complanits almost 5-6 times .
Thing is that i am totally fed from this machine . Day before yesterday, i have lodge the SB1110006740 but till now no has appeared.

my refrigerator died. I went and purchased a new whirpool refrigerator. NOW FOR THE SECOND TIME IN FOUR MONTHS I lost all my food!
This new refrigerator has a major problem. It seems strange the repairman came in with a part in hand, hmmm. Well after researching this, I found that whirlpool has a problem with control modules. They are made cheap and don't last. I mean come on three months, on a new fridge! The repair man came in changed the part left. I called to try to get reimbursed for the loss of food, because it has been less than four months since purchase. I got a call back from a sears rep and was told they don't cover food. HA! Well I can understand that but not when it is a new refrigerator less than four months old! Hopefully someone will read this that is in need of a refrigerator.

Purchased Whirlpool Duet dryer in August 2010. Its October and the motor is bad. This is a piece of crap dont buy a duet system. The only repair service Whirlpool uses is A&E appliance repair. They are owned by Sears and only schedule in blocks of 8-12 or 12 to 5. Had appt scheduled three times but technician couldnt make it. Whirlpool needs to rethink their appliances and build them right the first time so A&E horrible customer service wont be a blight on their company.

I posted a complaint earlier about our Whirlpool microwave catching on fire while cooking popcorn. I forgot to attach the picture... so here it is. It's a good thing that our 11 year old son wasn't using the microwave to cook popcorn after coming home from school because he would have panicked and the house would have burned down. Our model was a built-in with trim kit, etc. We had to unscrew everything before we could take it out to the garage.

We contacted Whirlpool and they sent out a local factory trained technician to investigate. He says that the magnetron was faulty. That was a couple of days ago. Still haven't heard back from Whirlpool. So... I'm researching on the internet to find others who have had this unbelievably exciting experience.

Oh, by the way, the microwave was set on the "sensor cook" mode for popcorn. It works really well... usually... or, until it catches on fire.

Dear Sir / Madam,

This has reference to our complaint logged for our Whirlpool Refrigerator in your call center no. [protected] on 10.10.2010 against complaint no. DL1010007004 for Light Bulb in Fridge.

We been told that Engineer service charges are Rs. 220 per visit when complaint logged.

Complaint then was been forwarded to your Authorized service provider -

Mr.Anuj Arora
Gemini Home Appliances,
146B/12, Gurunanak Pura,
Near LaxmiNagar (East Delhi)
New Delhi
Ph. Nos. [protected] / [protected]

On 10.10.2010 Mr.Sumit visited our home (2335, Street No.12, Kailashnagar, Delhi-110031) and though our complaint was for only light bulb he has opened our Freezer section and told Fridge is not cooling and there is Gas leakage problem and demanded Rs. 1100 as advance payment though we told that we will give cash after job completion.

He told that there is problem in our Bulb holder and the whirlpool parts are not available anywhere in delhi and not available in dealer's stock. It has to come from Pune and due to CWG no material is coming and so on...

Still we requested him to arrange bulb holder on the next day.

Then engineer demanded Rs. 276 for his visit though the call center has confirmed us Rs. 220 before sending him to our site. He took Rs.1376/- as advance on 10.10.2010 and committed that next day the job will be done. However, Fridge was cooling properly we immediately called him and informed that there is not necessity of gas filling you please refund us our money. He accepted and told we will refund the money on 12.10.2010 and he never turned up.

Again i have escalated complaint in your call center on 16.10.2010 and call center executive said my senior will get back to you on 16.10.2010 and regret to say but nobody has turned up till date.

When we are following up with Mr.Anuj Arora for our payment refund he has not attended calls and then used very abusive language and said we have already generated invoice and [protected]@12.5% will be deducted from your money for gas filling and even i was talking to him he has disconnected call twice.

No invoice can be generated without completion of job and deposition of the tax takes place once in a month to Govt. To my understanding Gas filling charges attracts service tax and not VAT.

He himself and his team Ms.Parveen, Mr. Sumit are harassing us and not closed our complaint which is logged on 10.10.2010 till date and even not refunding us. Ms.Parveen says forcefully if we are ready to fill the gas then only her engineers will change bulb holder

Overall performance of M/s Gemini Home Appliances, Delhi is not satisfactory and non convincing with us at all. If there are no improvement in his behavior we are bound to take legal actions.

We would like to request you to understand our limitations and initiate necessary actions immediately from your end to close our complaint and refund us our Rs. 1100 by today at any cost.

I think Whirlpool India being MNC will believe in business Ethics, Integrity, core values and customer satisfaction on TOP priority So, again requesting you to take necessary action against this complaint and revert back to us on urgent basis.

Regards,

Shilpa Arora
Cummins India Ltd. (Distribution Business Unit)
104, First Floor, Ocean Plaza,
P-5, Sector-18, Noida-201301
Tel.- [protected]
Fax -[protected]
Mob.# [protected]