Whirlpool
Reviews and Complaints

The whirlpool company i think is a cheater company which cheats its customers through so called whirlpool magic.They are the worst when it comes to service.They are only into getting visiting fees for engineers and leaving the customers to fend for themselves as they never rectify the problem.I had a small problem of my whirlpool 215 elite model door hinge broken. i complaint to 27 aug 2007 on whirlpool call center giving specifics of my door problem. when their engineer came he said that he was just told that there was some problem in refrigerator and he had come to know what was the problem and then demanded the visiting fees. when told why not i give it after it is made , he said then wait till it is made .you can never get it in the market.he used in most abusive language.when contacted to his service center they again told lies.that it be made but till date no one has informed that when it is going to be made or when the engineer visit. the worst refrigerator of the world is Whirlpool.

whirlpool has worst after sales service.

My Whirpool washing machine is not functioning correctly. I called up 020-[protected] and service centre almost 10 times in last 2 months but it is not corrected yet. Once a junior engineer (with not having enough skills, as he was taking consultancy on phone with somebody else) came to my house but could not solve the problem.

Few request number are as follows:
Req# 3549 in June
Req# 6037 on 4th July.
I would really request everybody not to purchase any whirpool product.

I purchase refrigeretor before 3 years now its paint are removing , company"s inspetor came & see not responce or answer not proper way & he told me you fight with company. Ss per my best of knowlege company has no skilled worker & no inspection. Bad goods are dum to public & purchaser get into trouble. I seen your complaint board site, so i wrote hear. I AM GIVING ADVICE TO ALL PURCHASER COME & MAKE UNITY AGAINST COMPLANIT IN NEWSPAPER.

I thought it was only in the US or rather California that the service STInks. Turns out you have the same thing in India. After the experience with Whirlpool's service, and learning that the same repair company handles most American branded products, well I am going to buy Japanese or European goods from now on.

If it were not for this stuff being under warranty...

Anyhow, looking forward to being in Delhi next year for a couple of weeks.

I have purchased a whirlpool washingmachine on 27/5/2006 having model no. 9855

SERIAL NO. INB061700087 which have 2 years warrenty period but during this period i have to call the person for repearing the same defect for the seven times.

COMPLAIN NO:- DATED:-

4389 18/8/06

5405 21/9/06

9260 23/4/07

1083 3/5/07

2990 8/9/07

2524 6/10/07

9618 22/2/08

So kindly take ur decision of replacing this piece within one week otherwise we will go to the consumer court...

I purchased Whirlpool washing machine. But I am doing compalin for its water leakage for last 2 week. Nobody is coming to repair it. Incharge of this area used to say Door is locked without visiting home. I am very much frustrated after buying this product.

Even I am fed up of irregular working of my whirlpool fully automatic washing machine, which I was purchase on 26 Nov 2005, but since Oct 2006 the machine is not working properly, almost after every wash it gives error and when I complain, the whirlpool engineer visit us and temporary remove the error but again when I us the machine it not work properly, If machine is working like this in their guaranty period then what will happen in future, no one is taking this matter seriously, Worst wroduct and company.

Even i am facing the same problem i bought a fully automaic washing machine and within a year it went for repair minimum 5 times. Worst product with a quality brand.

I agree. I waited all day for an A&E repairman, and he finally showed up at 5:30 pm. Same thing. He didn't even look into my dishwasher, just listened to it and said I need a new motor. Charged me $65 and suggested I buy a new dishwasher for less than the cost of the new motor.

He carried a tool box, just to "look like" a repairman. I think it's all a scam.

I wish someone would go back to making "simple" dishwashers without all the bells and whistles we don't need that just break. My grandmother's dishwasher lasted over 30 years -- how come we can't buy products like this anymore?

I bought a washing machine of Whirlpool Splash 5 kg fully automatic on 16th February 2017. It stopped funcitioning on 24th March 2017.

I am awaiting with patient to get it repaired. I contact daily the call center, branch service and the dealer. The response is that " we would definitely do it today". But much waters have flown since then the day has not come.

Let this be a caution to those who are going for Whirlpool

I have been waiting over one month to have my washing machine serviced. Wrong parts were ordered, 2 technicians cancelled service appointments, will not schedule appointment any earlier that 2 weeks out, are not cooperative and are liars. This is my fourth serious issue with Sears. This company should not be able to be in business, and at the very least should not be able to represent themselves with good customer service.

The company is not cooperative and would not let me speak to anyone else that may have more authority.

I recently purchase a high efficiencty Whhirlpool Washer over the internet. I was not fully apraised of the operation and I am very unhappy with it.

It is not possible to determine how much water the machine uses. For this reason it is impossible to correctly apportion the correct quantites of soap, bleach, or other additives. It is even impossible to determine how much water the machine adds during any time of the operation.

My liquid soap cup can not be washed out with washer water because the lid locks and hence it runs down the side of the soap container.

I wish I had been informed of this before I purchased, and well, I wish that I never purchased it at all.

As anyone knows it is impossible to discuss this with Whirlpool. But maybe there is nothing they could do anyway.

i am highly dissapointed withe services of the company.i have been having problem since july and i again registered complaint on 16sep09 with the complaint no LK0909004189, i have been continously reminding about the complaint and everytime i was being told that it will be done in a weeks time but today ie 21oct99 when i called up in customer care services i was told by your representative that my complaint has been closed without taking any action and i have to again register the complaint.when i asked the representative Ms Seema Yadav to let me talk to some senior officer their she refused to do that and when i asked her to give the CEO's contact number or mail address she asked me to register a fresh complaint and she was quite adamant about it.now i want to know when damage has been done by your companies engineer then am i responsible for it and why my complaint has been closed without my knowledge?secondly why i am being harassed just because i have purchased your company's product.such a reputed company has really dissapointed me.i would like that managing director Mr Arvind Uppal to take some action in my case.i am a war widow of an army officer and i expect from your company to help me out in this case.thanking you

We have bough the Whirlpool washing machine in 2017 and it is having some problem. I have registered a complain with Bangalore Karnataka India.Service center 10 days back and nobody has attended the complain. Complain No(Call No): 2701.

One technician called Shabari ([protected]) from service center called up and with him I was enquiring about the timings they work and when is he going to come he behaved in a very rude way. He just doesn't have decency, He doesn't't know how to talk to the customer and I don't understand How such people are working with world class company like Whirlpool.. Almost everyday I call them up and they say they will be sending the technician today. Everyday I go home early from office and nobody has turned up till today.

Can you please look into this problem.

Thanking you and happy day.

-Regards,
Shilpa

I had purchased a fully automatic washing machine in Y2017 from the said company at Baroda, Gujarat. I have always noted that the after sales service of this company is PATHETIC! I had recently lodged a complaint on 17/Nov'07 regarding the machine not working and called up the online service call number to be logged onto a customer service representative (CSR). The CSR categorically took my complaint and assured of an engineer visiting my residence in 48 hrs after 1900 hrs (the time I indicated as the preferred one!) since my home would be locked during the daytime. After 48 hrs I called up again on not seeing any engineer visiting me and got logged onto another CSR to whom I gave the complaint number, however had to explain all details like name, location, machine, problem etc... again and she assured a 24 hrs response time.

Needless to say this saga has continued until today (21/nov) and when I called up the service station now and got a NEW CSR (as usual!) I was informed that the engineer came by MISTAKE at 1400 hrs instead of the 1900 hrs that I had specifically indicated (There was however no evidence at my residence that the said engineer had actually come! I even checked up with my building security). Now the CSR asked me to lodge a NEW complaint and I had to relentlessly provide all details again. The response I get was amazing, the CSR said "Your complaint would be attended in 48 hrs".
It is true that a company's reputation can be judged by the service it offers it's customers once the product is sold to them. I would strongly recommend people reading this note, pl not to buy any WHIRLPOOL goods. Now I realize that the name of the company is actually symbolic of where their customers would land up if they avail "after sales service"!

My washing machine is under warranty period & I had complained regarding my washing machine on 01 Oct 2017 vide my telephone no.[protected] but till date my complain is not resolved. In this connection I contacted customer care a number of times but it was useless and hence this email to you.

Pls note I had contacted Mr Saroj, Whirlpool Kolkata office employee, a number of times but his commitment was not fulfilled any time.
Pls note I have written a number of times regarding my earler complains but I have not received any reply. Is this the quality of service from WHIRLPOOL.

I have purchased Whirlpool washing machine from Uttam Sales, Jamshedpur, Jharkhand about 3 years back. Two-three years back it stopped working. I log complaint to Magic Service Point (supposed to be authorized service center in Jamshedpur). They checked WM and told that its PCB is gone bad. I spent about Rs.3000/- and get PCB replaced. After few days, WM again given some problem. This time they first told that valve is gone bad and require replacement. But valve was out of stock, so it took more than one month to attend complain after giving several reminders. Now, they are telling that valve as well as PCB are gone bad.

Firstly, I want to tell that Whirlpool WM so unreliable that its PCB is damaged in few years. And again repeated in few days. Poor washing machine!

i had bought a whirlpool washing machine(model.no fsah-651cr) on31/12/2017 from a whirlpool dealer in noida sector 18(rhythm house). from the very beginning the machine is giving us problems. it was not functioning properly.the engineer from the service centre had to change the mother board within a month.then after about 6 months, yesterday, the machine suddenly stopped midway with the tub full with water. when i had put in the complaint with the call centre, (complaint no.gb0709009091)they promised me to send the engineer between 4 and 6 p.m. but neither the engineer had turned up, nor was there any information from their side, though, the call centre and the service centre kept telling that the engineer would definitely visit .
it is more than 24 hours now that my new washing machine is full with water and still, whenever i am calling the concerned people, they are assuring me that it will get rectified today itself. and i am still waiting for the engineer to come, with all my pending works keeping still pending.
i will definitely never buy a whirlpool product in the future, and would decuede people to buy it, if my problem is not solved once and for all. i had asked the dealer and whirlpool when i had faced my initial problem, to get the machine replaced.they never bothereed to take it seriously.

I have complaint on friday but so far no response from your side.

whirlpool refrigrator not working

We bought whirlpool 310 double door refrigerator in 2007, identical problem! my wife opened the fridge door (the main compartment door) and surprisingly the entire door came out. The hinges on which it was moving broke. Its been 20 days and service center does not know, when would be part be made avaliable, not they are ready to fix this...

To
Regional Manager - Sales,
Whirlpool of India Limited,

Sub: Replacement of Broken Freezer Base – Iceberg Elite, (Purchase date 15 / 05 / 08)
Ref: Complaints LK/C/05-08/19504 and LK [protected], dated 05 / 01 / 09

D’ Sir,
I wish to bring to your notice that:

• Ice – scaling was observed at the freezer compartment floor corrugations last summer- AUG’ 2008 and reported to customer care.
• Due to condensation, the coil behind becomes thickly frosted. It is presumed, during power failures, on melting, WATER, trickles from behind the back panel at the floor and settles of the corrugation channels of the freezer. This, freezes soon on resumption of power and operation of the fridge.
• The service engineer upon examination had opened the back panel and comprehensively TAPED the base; behind the face-panel- Aug /Sep ’08 – This did not solve the problem.

• A FRESH COMPLAINT WAS LODGED. THE SAME SERVICE ENGINEER REPORTED FOR INSPECTION ON 05 / 01 / 09
• However, this time exess cooling and broken freezer base has been reported, without a second look behind the panel. The engineer recollected the features of the problem and made a few verbal queries assuring us that the replacement of the broken part shall soon be made.

I wonder why taping was resorted to as a makeshift / temporary service delivery at the first instance. Whirlpool definitely would not recommend clumsy service delivery to superficially pacify unknowledgeable consumers.

• Several reminders have been made during the past month to your service call center, each time assurance is given that the redressal shall be made within the week / 24 Hrs. – but to no avail.

I request you to please look into the matter so that whatever is needed to be done is complied soon so that I may have sufficient time to convince myself that the defect is rectified within the one year comprehensive guarantee period. Hope you’ll oblige.

Thanking you,
Yours truly,

Samir Kumar Chakravorty.
Kanpur – 28th Jan’09.

Hi ,

I am Deepika and i am having problem in my refregirator , the bottom beeding is gone and the color is Blue and it is 260 Lt please help me on this

Regards,
Deepika

I have an identical problem! I was surprised such things happen! I bought the same 310 double door "Ice Magic" model in October 2006. Exactly after the one -year warranty expiration time, it stopped cooling, and some condenser had to be replaced. One month later, I opened the door and it came broken off: the metal hinge rod was broken! After complaining repeatedly for oneweek the service mancame and replaced the hinge and we will wait for the next thing to go wrong in a month's time!

This product is definitely of very poor manufacturing quality!

LAST YEAR I HAVE PURCHASED WASHING MACHINE AND AFTER 1 MONTHS IT GETS STARTED GIVING ME A PROBLESMS, NOS. OF TIME MECHANIC CAME TO MY PLACE AND REPLACES SPARES, AND LASTLY MECHANIC WAS AGREED THAT THIS MACHINE IS FAULTY U INFORM TO MR. DINESH LUHAR WHO IS HEAD OF DOLPHIN SERVICE AUTHORISED SERVICE STATION BY WHIRLPOOL INDIA FOR BARODA GUJARAT, NOW THAT PERSON AGREED TO REPLACE THE MACHINE BEFORE 3 MONTHS THAT IS IN NOV 09 AND GIVEN REQUIRED PAPER BUT STILL HE IS NOT PROCESSING OR WHAT ELSE FORMALITY HE ISNOT EVEN RESPONDING ON PHONE ALSO. PL GO THROUGH THE MATTER.

iI totally disagree with your view. As I bought from Dass Electric - Pune, my experience was totally delightful !

I had purchased a washing Machine from DASS ELECTRIC TRADING CO(P) LID, vide invoice Number 9998PSC dated 26-10-08.The person who came for installation fund the particular piece was not proper and I complaint with reference to complaint B040148 and B240424 they have replaced the same.But the second one also have some problem .Again i have registered complaint with the number B010524. usually whenever I complain either a ask through phone what is your problem or a sent a non qualified person just for name sake to satisfy the customer. Though I have informer to the Dass Agencies where I had purchased they also say we will inform to the concerned person and give a new registration number. Though I purchased the machine as my wife is not keeping good health. But now this make me and my wife very sick.Please solve this.

duro max system is not working last 20 days.
dealer and salesman no responce.

duro max dead

I bought whirlpool fridge 350 litrs symphony white ch .no. jc4441386 on fifth november 2004. With in one year its module goes defective and was replaced because it was under warranty.Now again the same module got defective. Now i have paid rupees 2503 and it is replased. Since i am an engineer and think the problem is with the poor quality of module and its components. There is no question of voltage fluctions. If we have to replace this module every year and spend so much money on this then i will ask all my friends not to buy this fridge. The service contract is too high.pl comments and look into the matter my mobile no is [protected] and permanent custmer identification no is 4783191. Thanks.

I think you are a very lucky person because at least you got your machine, but for me it is a nightmare. I had made the payment for the washing machine on [protected] and I am still waiting for the machine. I hope to be as lucky as you. The days are not far away when this Whirlpool company will be in dumps. I appeal to all to boycott this company's product.

I purchased a fridge on 2 feb. Till date nobody has come for installation. I told them ,the dealer says nobody requires a refrigerator installation. Stay away from Whirlpool!

Refrigerator bought at end of June is still on warranty, so I called for assistance. Interior of refer department and frozen section were filled with ice. First technician, who arrived around 7 pm for a 1-5 appointment diagnosed leak in sealer. Silicon caulked. Incorrect diagnosis. Called again, new service set up. Now diagnozed needed new sealer. Sealer ordered by technician. When it arrived I had to set up a third appointment. Now on November 30, when I called to remind the operator who sets up appointments, I was told I was not on the list for that day. New appointment for December 5 for 1-5 o'clock appointment. Received call at 3 pm stating technician would be there within an hour. Nobody had arrived by 7 pm. No more information. New set up for December 11. Call at 10 am. I had been assured because of earlier mess ups that I would be first in the morning, i.e. around 8 am - some of us customers believe we also have a life.

New Technician arrives at 10.30 and states nothing wrong with sealer. Problem is defrost timer. Luckily he has a timer, and with my help we struggle through the instructions on how to connect replacement timer. He defrosts refrigerator, is courteous and intelligent, and knows his stuff. Not true with previous technician, who clearly needed a lot of training.

How many hours have I had to wait, call to find out when I would receive service etc. By now about 25 hours of frustration. If this is the way of the future I will not buy any more American labeled appliances for my apartment buildings.

The scheduling system for this company STINKS.

First and foremost, the call center will action the complaint only after 48 hrs of the same being registered! Inspite of informing them the nature of complaint the service person lands up 72 hrs later with out the spare. The complaint was registered on 10May and till date a simple control nob has not been replaced. The local service manager in Bangalore is not available and the acting mgr has barred all incoming calls! As informed by the service person, models keeping changing every year and we need to keep up with that trend. You mean to say that the spares for a product purchased in 2017 would not be available?

I am unable to comprehend the companies attitude. Any suggestions?

Hassled consumer.

I bought a double door whirlpool refrigerator (ice-magic 310 litres)
From a dealer in laxmi nagar, new delhi, in january 2017.

It has a warranty on compressors, which is valid for 05 years.

This january (2017), the compressor conked off, so they replaced with a new one (but charged me for gas filling & timer & relay)...in march, it again showed faulty functioning...in may whilpool enginners carried on a gas re-filling on my expense, but the fault could still not be completely rectified, as the cooling was not proper...in june they again suggested de-chocking of capillary tubes & a gas re-filling, which was done on my expense...!

Now in september, the company carried the refrigerator to their workshop, for repeating the de-choking process & gas - refilling + a relay etc replacement (at my cost)...in the workshop they also discovered that the compressor was not fucntioning properly, so again a new compressor was also provided... all this on 22nd. september, 2017.

... the funcyioning is still not proper, and now the engineer says that the thermostat will require replacement...!

That is the standard of products being dished out by whirlpool - use for 3-4 years (or till a problem does not crop up, then throw it off... and buy a new one, for sure)

I. parvez
011-[protected]
Ipar5@hotmail.com

Purchased 340 lit whirlpool refrigerator 18 months back and since the delivery its balance points were not proper and inspite of several reminders and complaints regarding various malfunctioning specially door closing no one to attend the problem. AMC charges extra Rs. 3500/- also paid but no one to attend the problem saying spare is not coming from company.

My Whirlpool refrigerator conked off on thursday 24th of September 2017. We made a complaint to the call centre and were assured that an engineer will come home the next day to check the fridge.

The engineer did come home the next day. He checked the refrigerator and informed us that the compressor is blown and that the fan will need to be replaced and gas refilled.

We were assured that this will be taken care off on the coming Monday inspite of it being Dasshera. On Monday, no one turned up.

We informed the call centre and were assured that the complaint will be taken care off on Tuesday. No one turned up on Tuesday too.

We called the Call centre and asked to speak to the manager. We were informed that it is against company policy to disclose the name of the manager. So we spoke to a supervisor by the name of Dharmesh who very confidently guarnateed, I repeat guarnateed, that the fridge will be repaired on Wednesday.

We waited till late Wednesday, all the time calling the call centre to inform them that the engineer had not yet called up. Ultimately in desperation I called and asked to speak to Dharmesh. After making me hold the line for 10 minutes he comes online and LIES to me that the engineer is on his way. When we still did not recieve a call till around 7.30 PM I again called the CC and asked for Dharmesh. This time around I was informed that he had left the office.

I asked to speak to the supervisor on the floor. I was informed that one Naina will be calling me.

Today is Thursday, I still have a broken fridge with no engineers visit.

As of today, not a single Whirlpool appliance will ever enter my house for the rest of my life.

The cost for the service was very expensive, the technician was only at my home for 1/2 hour, it was only a clogged water line. No parts were used. Icalled to question the outragous charge and the owner of the company was very rude and would not reduce the charge.
My advice.. Do not use this service.

Jc

Did they fix it for you? Did they tell you how much it would cost you beforehand? then you have no gripe. Everything is expensive nowadays. Look at a loaf of bread $4.00. Its nuts. But you never mentioned the quality of their service. That is after all what you hired them for isn't it? Do you negotiate the price of a car after you buy it and think you paid too much? never. And your complaint is based on the fact that this company didnt reduce their bill?
Grow up.
Do you negotiate your insurance bill, how about your mortgage? What do you do for a living?

My Whirlpool refrigerator conked off on thursday 24th of September 2017. We made a complaint to the call centre and were assured that an engineer will come home the next day to check the fridge.

The engineer did come home the next day. He checked the refrigerator and informed us that the compressor is blown and that the fan will need to be replaced and gas refilled.

We were assured that this will be taken care off on the coming Monday inspite of it being Dasshera. On Monday, no one turned up.

We informed the call centre and were assured that the complaint will be taken care off on Tuesday. No one turned up on Tuesday too.

We called the Call centre and asked to speak to the manager. We were informed that it is against company policy to disclose the name of the manager. So we spoke to a supervisor by the name of Dharmesh who very confidently guarnateed, I repeat guarnateed, that the fridge will be repaired on Wednesday.

We waited till late Wednesday, all the time calling the call centre to inform them that the engineer had not yet called up. Ultimately in desperation I called and asked to speak to Dharmesh. After making me hold the line for 10 minutes he comes online and LIES to me that the engineer is on his way. When we still did not recieve a call till around 7.30 PM I again called the CC and asked for Dharmesh. This time around I was informed that he had left the office.

I asked to speak to the supervisor on the floor. I was informed that one Naina will be calling me.

Today is Thursday, I still have a broken fridge with no engineers visit.

As of today, not a single Whirlpool appliance will ever enter my house for the rest of my life

Sir,

I had purchased Whirlpool Ice Berg on 15/5/2017.

Since then due to several problems your co. has changed the fridge 3 times.

On one side we thank you for 3 replacements but on the other we underwent terrible mental pressure.

Now even the 3rd. fridge isnt working well, aprox. since last 30 days. The sensor was replaced then within a couple of days we were told that the thermostat needs to be replaced.But as of dt. no action taken.Sir we are LITTERALLY BEGGING to your service people but of no use.

Whirlpool a co. of high stds. should it's customers be treated like this.

I would be very happy if you could HELP us in this issue

Whirlpool has consistently been the number one manufacturer in appliances in the United States for many years now. We trust them enough to put them in hundreds of new apartments we build every year.

I purchased a whirlpool stove with a black cooking area the paint peeled around the burners,and its
almost impossible to clean it the worst stove I ever bought,you should do better testing,I wish I had buy a white stove

washing machine not working properly

whirlpool white magic has a worst quality pcb in it, The service team replaced my machine's pcb three times in just one and half year. Today its dead again! I have an another machine thats working perfectly since 2000 December, I should haven't purchased a fully automatic whirlpool machine.
Abhijith Balachandran, [protected], [protected], abhijithpbalachandran@yahoo.com
Pooparambil house
Velappaya, Thrissur

I PURCHASED A WHIRLPOOL DUET SPORT IN FEBRUARY OF 2009, WHEN ONE YEAR CAME UP, I THEN PURCHASED THE EXTENDED WARRANTY THAT WHIRLPOOL OFFERED. I SPENT IN TOTAL OVE $800 FOR 3 YEARS OF WARRANTY ON BOTH ITEMS. IN LESS THAN 2 MONTHS AFTER BUYING THE EXTENDEDWARRANTIES BOTH WENT OUT, THE DRYER HEATING ELEMENT AND THE WASHER BEARINGS. MY APPLIANCES SHOULD RUN LIKE NEW BUT NOW WHIRLPOOL WILL NOT HONOR MY SERVICE AGREEMENTS AND I HAVE HAD NO WASHER OR DRYER SINCE MAY 1. WHAT SHOULD I DO NOW? CAN'T AFFORD TO BUY A NEW ONE? I WILL NEVER BUY ANOTHER WHIRLPOOL APPLIANCE AGAIN IN MY LIFETIME!

24-04-2009
Hi
I purchased a whirlpool washing machine white magic FSAN652 on 17-10-2008. All of a sudden, from yesterday onwards it started giving trouble.The moment I switch on the power only agitator spins that too only in one direction.When I phoned to customer service they told that it is PCB problem.Not even one year is over from the date of purchase.This clearly indicates that the testing wing of WHIRLPOOL is pathetic.Out of so many tests can't they even choose the high temperature and vibration test to improve their product quality.It is a shame to the so called design wing and shame to whirlpool.

I have whirlpool automatic washing machine since 31/2 years now 2nd time board problem came not working we paid more money to purchase this machine now suffering to solve this problem why they are manufacture like this parts to change every year any how whirlpool products not good to purchase

Whirpoll Washing Machine F-65 Black 9791(m92) chasis no.5001506 purchased vide bill no 19024 dt.07.01.06 from vijay sales Mahim branch.

Nature of complaint: heavy water leakage since last two days from water tub.

The washing machine ( under the warranty period ) has not been rinsing. We were visited by the service technician at Suratgarh a week earlier, and he assured he would come back with the needful parts. Nothing has happened despite reminders.It is requested that the same is repaired at the earliest.

We bought a F65 washing machine on 31-05-2008. Machine is working, but unable to take in water to the tub.So please rectify the defect at the earliest.

We were purchased the WHIRLPOOL washing machine 5 years back and it is in perfect running condition, but only one thing it is unable to take the water inside the tub. Hence it is requested to provide the service.

my whirlpool washing machine was in their PEACE OF MIND PLAN[AMC].almost six months it was under repair.they could never fix it.by the time Amc EXPIRED and they refuse to renew the same.I wrote to the company but there was no response from them either.Now it is lying outside my house as a garbage.

my whirlpool washing machine is not working from last 30 days i make several complaint at the call center of whirlpool but no body attend it.my complaint no is LK908004098 my washing machine is under warrenty . pls give ur kind attention on this matter .
thank you
ajay

The whirlpool company washing machine was purchased only nine months before but every fifteen days it breaks down and we have to call the company person. Till now we have also spent more that Rs.2000.oo for its repairs although it is in the warranty period.

my whirlpool washing machine is not working properly. i want you to register complaint regarding it.

Dear Sir
we bought a washing machine (model : whitemagic Pro XL 800h) on 31 march 2009. the performance of the machine has been astonished us, as it worked for only hardly 5 months from the date of purchase. we lodged a complaint on 26.08.2009, for which your service person has inspected and changed a display part for the brand new machine and confirmed us that the problem has been rectified, but the problem was not solved. Nearly for 15 days we are waiting for your service end to rectify the problem. After contacting several times we are fed up and we finally registering the complaint thro' this email.
Expecting your immediate reponse in this matter.

Regards
G.V.Madhusudan
Mobile : [protected]
Email : madhushanse@gmail.com

we have had nothing but problems with our washer. Just two weeks ago, we were told the 2.5 year old washer would cost $975 to repair because the bearings went out. When in use it sounds like a jet plane landing, when in the spin cycle. I would highly recommend not buying this product.

Bearings of the top Lading automatic washing machine to be replaced

I have the same problem with two machines purchased from whirlpool. One is the tvs whirlpool first model launched in india and the second one is the f-65 . we used the first one for 12 years with the earthquakes and decided to buy another whirlpool being assured by the company that the this problem was rectified. GUESS WHAT both of them vibrate (the machines actually toss themselves around) and now they are lying in my garage and i have sworn not to buy whirlpool products. Every time the service guys came they give the excuse of uneven load in the drum and say the bearings must be damaged and take the washing machine slap a bill on me. The machine works fine for for a week and back to square one.

I own a fully automatic Whirlpool washing machine. I have taken the whirlpool home care plan for the maintenance of this appliance for 24 months from 10/11/2008 by paying Rs 4000/-(Application Receipt No 129504. The following complaints are registered for your immediate attention.
1)Whenever there is a complaint to the machine, the agents take a long time to attend to the complaint.. resulting in nonavailability of the appliance for use inspite of the maintenance contract.
2) Even after attending to the maintenance, the appliance again shows some part of the old complaint with some others again resulting non availabilty of the machine.
3) After two to three attendance at home for the maintenance, they require to take it to their workshop and they charge big sums for conveyance.
4) Recently, from three months back, the complaint of non storage of water during working of the machine was noticed and complaint registered. Even though they attended (though belatedly, every time, ) the same complaint is repeated after a short time of one or two days after repair. Still, the same complaint along with beep sounds and non working of rinse, spin etc are continuing, they told us that the machine is to be taken to their workshop. even after four to five days of this report they did not turn up to take the machine. Then due to the urgent needs for the appliance, we transported it to their workshop on 11/9/2010. they promised to deliver it back on 14/9/2010.On contacting on 15/9/2010 they promised to deliver it on 16/9/2010. Again on 16/9/10 they postponed it to 17/9/2010 morning. On 17/9/2010 again on contacting them, it was informed that they will tell the position after 4'o'clock. But there was no information at 4'o'clock or later.Next day, again they were contacted and I was requested to contact the workshop supervisor on his mobile after 12 o' clock . On trying to contact his mobile no, several times, the call was not attended by him. Finally, I reached the service centre driving my car 10 km from my house at Mannanthala at 4.30 pm, and enquired about it they have raised the adamant stand that as they have lot of customers, what they could do is to give the mobile no of the workshop supervisor. Again they have postponed the delivery by two more days.the appliance is not ready till date of this complaint(19/9/2010)
We are cheated by the promises made by the home care plans to the keep the appliance in working condition for a duration of 24 months. During the above period we have been continuously cheated by purposefully prolonging the service time and not properly repairing it each time, most of the time we were left without the services of the appliance. Also after owning the appliance and the home care plan, in addition to doing the washing manually, we had to go behind the hassles of continued reporting complaints, going behind these service persons, hearing their retorts, trying repeatedly the unattended mobile nos, etc in our busy schedule of life. The very purpose of having a home care plan is defeated.
The contact address of the service centre is " Hi tech Solutions", TC14/1733, Near Ganapathy Coil, Vazhuthacaud, Trivandrum-14
Nos I have contacted are [protected], [protected], [protected], [protected]

I have purchased a washing machine from the distributor of the comapny at Amritsar on calling for the first servicing the story of the poor performance of the company distributor & service agents open in front of me.

The products the company send for replacement is look as they are taken out from old machines. There is no packing on the part & even the part is not complete.

The company after lodging complaint send the service agent after a week. The service agents come to just merely solve the complaints and not to guide customer properly to take care while using machine. The nos. printed on the bills provided by the distributor are wrong and no one pick up the phones if one or two nos. are right. Also the nos. they give for lodging complaint are of Delhi while the person is purchasing machine from Amritsar. The nos. of customer service centers in the local station are wrong or remains busy.

I suggest all of the customers to wash clothes with your own hands & not to buy any machine from Whirlpool Company.

I HAVE A SIMILAR COMPLAINT

I purchased washing machine on 1st july, from local distributer rohini delhi, according to the dealer machine to b installed withinn 2 days but the company representave not come even repeatedly reminding and requesting them to come.
so my overall view is whirlpool company has no control on their workers, and very poor service for the costomer .

entative not come for