Whirlpool
Reviews and Complaints

A repair was done and faulty part replaced on 20th March, 2014. The refrigerator seemed to work well for a day but developed problem similar to the one before repair. Calling the company ever since but none seem to care. No one has attended yet (4th April 2014).

That is the condition of Whirlpool. They have lousy products and think that if they have big stars endorsing the brand it is great but I think I will be telling their story to as many people as possible. The fridge is now 2 years old.. has had the compressor changed once and the gas has leaked out 7 times!

I bought whirlpool HE top load laundry machine on Sept. 13 from lions. Since we got that we noticed after any wash white stains remain on the dresses especially with black suits and so on. We called lions and inform them about issue. They asked us to call Whirlpool directly.
They sent us one of their technicians . He went through every things and re setup it's computer and mentioned the machine is fine.
But problem left unsolved. We call again and sent the other one. He gave some advise how we load the machine and change our detergent to HE. We did all he asked and no point. Finally I called Whirlpool and I asked them is there anyway to change the machine or
refund that.? And they keep telling me We are going to send another technician to look at your laundry and they say there is no option for customer if they faced with the product that somehow doesn't operate properly. The HE products have many issues that Whirlpool has to aware more than customers so far. They don't want to accept this fact and do something for poor customers those
they wasted their money because of misleading by seller in Lions or other retailers. Now We have machine that after any wash we have to wash again with hands to get rid off white stains. We can not complaint anywhere and there is no way to get rid of this nasty laundry. I will do my best to stay away from all the brands supported from this company. I am not rich to buy Whirlpool products.

I bought whilpool electric range put the self clean on my window on the door centre glass is all brown now i cant clean it i will have to call somebody out to take the door apart to clean it 60 dollar call out fee and labour on top if you have one dont put the self clean on because acording the everyone that work for whilpool that normal i feel like i am talking to my self and going crazy. cheryl .

I'd like to share my experience with Whirlpool and to encourage anyone going to purchase any appliance from any company to do some research on the brand, the model, the warranty and where they get the parts from. I purchased, in January, a brand new mix match set front load washer dryer from a local dealer. The dryer is a Maytag and the Washer a Whirlpool. Three weeks from purchasing the washer had a leak coming from the door. The service person came fixed and left, no issue. Then in March the start button on the front panel broke on the washer. The service person came took a look had to order a part, took a week and a half to come in, so we were unable to use the washer during that time. Then the next issue which is the biggest issue with this washer happened. In the beginning of May we noticed the cloths were really wet at the end of the cycle. Called the dealer, they sent out a tech, he said we were either putting too many or too little cloths in for it to work or that we didn't distribute the cloths well enough. He left. We did as he said but it still was too wet. Called again they came then they said we were using the wrong soap and it was clogging a switch to make the washer go on high spin. So they told us to run the washer with vinegar a few times and it should clear up the problem and to buy the special soap. So we did as told... nope didn't work. So called again, they came said we needed a new part because of the soap we were using before was the wrong soap and it wrecked the part. So we waited another week and a half. Got the part put it in, worked once while the tech was here. Then tried to do a load, nope didn't go on high spin again. Call the dealer he said it would probably need a new electronic board, but Whirlpool didn't want to send one out until we tried everything so he suggested I call the Whirlpool Customer Service line. I did and they said they wanted to send out a second opinion. Another service company comes; this guy was really special he said it didn't work because there was a penny that fell in the drum? So he took the penny out and left. Yeah no it didn't work, so he came back and said we needed a new electronic board... funny I thought I heard that from someone before? This now going on three weeks. They said it would take anywhere from 2 or more weeks for the board. By this time I'm not happy and called the Whirlpool Customer service. Talked to a lady she said she would put a rush on the part and that it would be there in 3 day's as apparently parts only come from the US now. (I guess we don't know how to make parts here in Canada?!) I call the repair place three days later to see if the part is in they said no, so I call Whirlpool back. Apparently the person I talked to didn't put a rush on the part and I would need to wait at least another week. So by this time I'm mad, I ask to speak to a supervisor. I did and he assured me the part would be in by the end of the week. Then I get a call back a few days later saying they are unable to get the part so they will send me out a new machine because I've had so many issues with this one. They were going to call my dealer that I purchased the machine with and see if he had one in stock... if not I would have to wait another two weeks. So I wait two day's. Haven't heard from anyone so I call the dealer, he say's, "Oh Whirlpool is going to let him know but it would be two weeks. So I wait, on the 13th day from the phone call from Whirlpool, I call the dealer, he says he's not taking care of it but Whirlpool is... he said he would find out and call me back. He did and said that Whirlpool was sending it out and it should be here in a couple days. Not even 30 minutes from talking to my dealer, the other Repair Company calls and says my parts are in for my machine?! I'm like What? They are sending me out a machine because they couldn't get the parts... they say oh, we weren't told that. So I said apparently I'm getting a new machine in a couple days so No I don't want the parts. Then I get a call from a delivery company the next day and schedule delivery of my Brand New Replacement Washer for the next day. I'm feeling optimistic so I take the day off as they don't deliver after hours. They show up on time and I'm pretty excited. (Yes! I can wash my cloths!) They take the machine out of the crate and there is a huge crack along the top of the washer! The ask me if I still want it? Are you kidding me? A scratch I can handle but a Crack?! So no I said I don't want it as it must have been dropped at one time and who knows the issue with any other parts. They take it back and leave. I call Whirlpool. Now I'm extremely unhappy. 5 weeks no washer! I talk to a customer service person and ask to speak to a supervisor immediately. After waiting for 5 minutes I get one. I explain the situation. He says we will have to order another one and send it out but it could take two more weeks! I said no... I want you to call the dealer where I purchased the machine from. I want him to bring me another machine. I don’t care the make or model or if it does anything special I could care less if it hangs my cloths for me and says have a nice day when it’s done! I just want a washer that works. He said they can't do that as they can only replace the same make and model as what I purchased, but he would call the dealer and see if he had any in stock and if he did they would get him to bring me one. Well I get a call back about 15 minutes later... he doesn't carry that model anymore... 9well of course not...he probably is having issues with other ones he sold so he'll cut his losses and not sell it!) So I tried to explain to the supervisor that for the amount of money they wasted having people come back and forth checking on this machine, sending a new one that is broken, sending it back and sending another one. They could have easily had the dealer just bring me another washer... I don't care if it’s the same make or model. I don't care what color it is, hell I don't even care if its front load anymore. I just want to wash my cloths. He said they can't do that and I have to wait. But for my inconvenience I could get an additional 6 month warranty on the new machine! Are you kidding me? I said fine, I just want a washer! But the kicker is if I want the 6 months extended warranty I have to call them when I get the machine! I said why do I have to call you? You make the machine! You deliver it! Just give me the warranty. He said he didn't know the make and model numbers on the new machine!? Oh my God!
So now I wait... he said he would try to get me a new machine by the end of next week. This will be almost 7 weeks, no washer with 5 people in my house. This is the best they can do.
This is my first experience with purchasing a Whirlpool/Maytag and it will be the last!
Quite frankly I will do my best to stay away from all the brands supported from this company.

Purchased new sidebyside fridge, stove, microwave and dishwasher from Ikea - Whirlpool products Aug 22/09.

Installed them Sept 02/09. Dishwasher quit Oct. 13th - called 1800 whirlpool Oct 15th. They sent a local repair shop in to look at it Oct 16th. The repair shop called the following day to tell us they can't even order the console as a replacement part - as they aren't yet available. They expect it would be at least 2 months before they MIGHT be able to order it. Called Whirlpool district rep who said he would elevate it to corporate level and call back within a couple of days. That was over 2 wks ago.

As above - I seriously advise people to find out exactly what kind of service/warranty you are getting. At most places - as soon as the appliance leaves the door - you're on your own. I can only cringe at the thought of what if this was our fridge/stove or washer/dryer? I still think our dishwasher is a necessary appliance with 6 people in our family. Aside from that - I worked damn hard for the money I paid for an appliance that doesn't work !

When I worked at a auto dealer - if we ran into a situation like that, we would pull the part out of a new vehicle and eat the cost or bill it back to the auto maker warranty. I just want what I paid for.

Whirlpool Canada is truly an unorganized mess throughout Canada. MANY MANY customer have broken machines waiting for parts for months. Whirlpool Canada does NOT CARE about it's servicers or customers as this Bulltoot has been going on every since they closed most of their parts departments in canada throughout Canada. THEIR COMPANY POLICY IS to replace the appliance if parts are not availabe with 30 days. THAT IS POLICY! The (Toronto head Office ) does not pay attention to policy.
MAYTAG, INGLIS, KITCHEN AID, JENNAIR is owned by WHIRPOOL. ALL ARE THE SAME SERVICE!
BEWARE, THEY TALK THE TALK BUT DON'T WALK THE WALK WHEN THINGS GO WRONG.

After purchasing washer found the power button to be defective after only 2 weeks. Technician who came to the house said it is a common problem with this machine. I have waited for 3 weeks for new motherboard to arrive from the States. Customer service, ( not much service only waiting) at Whirlpool has told me they need a full skid of items to ship to Canada. As this part is not large I suggested alternative measures which were refused. The manager said i should just wait to see what happens and would not give me the number of anyone above her. If this is the way that whirlpool deals with the problems of their machines when they are brand new than I have no confidence in the washer lasting very long.

Impatiently waiting

Ian

We purchased the Whirlpool Washer/Dryer Deut in June of 2006 via Trail Appliances and have had nothing but problems from day one with them…in fact the washer did not even work when we first brought it home and was replaced with a new one. I feel the same way when it comes to the customer service part of having the technician also…I am once again waiting for a part to come in and now on week 8. When I call Whirlpool to ask how much long? Each time I get a different story and the run around, where is this part coming from? Are they walking it over….I would also like to add I would strongly research the service part of ANY product you perchance and question the extended warranty that you purchase.

Another Unsatisfied costumer

Donna

Calgary Alberta

water leakage in the fridge

Even I have slimier experience with them.

Whirlpool washer door won't open. After the first repair appointment A & E tech makes it so it won't close either. Second appointment: the washer door will not open or close and now the dryer, that never had a problem, does not work. Third appointment: We ask for a Senior Tech to be assigned. We wait between 8-12. They never call me. I call at 11:30 AM and 1:25 PM and I am told he is on repair appointments and I am assured I am his next appointment. At 4:00 PM I am told the tech has NOT been on repair calls but in a meeting since this morning.

A & E no showed me today after I sat in the house ALL DAY waiting for them. This is the worst mess I have seen. DON'T BUY WHIRLPOOL!

I called for warranty service on our washing machine and ended up with A&E Service. They took a look at our washing machine and said the transmission was out. The part was covered under warranty but the labor was not. They wanted just under $400 for the repair! I told them to get lost and I would get someone local to fix it for less. In the end it was the washers pump that was broken not the transmission. Cost $125 to fix. Call anyone but A&E Factory Service!

I disagree; I also called for service and was told that there would be a $65.00 fee to provide a repair estimate. Parts and labor was clearly explained as on top of that charge. If your dishwasher now works I would say that $118.00 is a value and since the price of doing business is so costly now, you should have appreciated. People, who do not understand cost, drive down quality of products and services, probably the reason you needed service in the first place. You get what you pay for, I suggest calling again and listen to what the operator actually quotes you, seemed clear to me. Sometimes you hear what you want to hear, and you should probably listen a little longer. You also could have avoided this service call by reading the owner’s manual as well, you would have paid nothing.

We bought two(2) BFG1h4040t3nov whirlpood water heaters from Loews. One of the two is having issue with Pilot light going out. We can also smell gas. We called the service warranty of Lowes. It took them close to a week to send someone to look at it. The lowes warrenty contractor was tried to sell us other services but we refused and just wanted our water heater running again. he said he also smell gas and somehow switched started the pilot light. The water came hot for a day. And now the water is comming cold again. It seems the pilot is off again. We are LOYAL LOWES CUSTOMERS and they sell our family DEFECTIVE JUNK PRODUCTS LIKE THIS. Our old GE water heater never had a problem for close to 20 years and while LOWES WHIRLPOOL are breaking down in two years.
Dr. Natver. Shah, Richardson TX USA

The beat goes on with Whirlpool OTR microwaves. We bought a new house with model # MH1170XSS-1 and after 2.5 years it started burning. Had I not been standing right there, we could have had a serious fire. The power transformer was charred, the unit was a total loss, and Whirlpool safety "was sorry" and offered us a 15% discount on a new unit. Peanuts compared to the service call charge and the cost of the unit itself. Stay away from Whirlpool mircowaves.

How is it bad customer service when a company honors the warranty?

When something is out of warranty - you expect a brand new one?

You agreed to the terms of the warranty when you bought the appliance
If you don't like that the warranty ended - you should have bought an extended warranty or tried to find an appliance with a lifetime unlimited warranty. Good luck finding one of those...

I too purchased a Whirlpool over the cooktop microwave in June 2006. Right at Christmas 20067 it stopped working. After a long and frustrating ordeal with service Whirlpool finally found all the parts and practically re-built the microwave. I asked for 3 months more warranty which they gave me. Sure enough, after that expired in April 2008, it has quit again. Actually sometimes it works and sometimes it doesn't. I wrote Whirlpool and the only thing they offered me was 10%! off another new one. Bad customer service! I love this microwave but I went out and bought an LG. Of all the appliances I've had over the years, GE is still the best. Never use whirlpool again and I always thought their products were so good. I have a washer and dryer but will not replace them with the same because of my problems with this microwave. Whirlpool lost me as a customer!

I had the bulb on the underside of my whirlpool microwave blow out and when it did it blew something on the circuit board and the whole unit has no power. It is a poor design because there is nothing between the bulb and the circuit board. A small cheap fuse would have saved a 250.00 unit. I called customer service and got the same polite "sorry not our problem" your warranty is over the year mark. I say it is a fundamental design flaw and theyshould take responsibilty for the problem. In addition, if you stick your face way under the unit you can read a warning that changing a bulb without the power off will blow the circuit board. How many normal people would A: get under the unit and read that B: have any thought at all that changing a bulb would ruin an entire unit. My bulb blew on its own and it wiped out the circuit board, really stupid design. want anyone that had a similar experience to email me at Nicolerenn@bellsouth.com thank you Ron Long

We bought a microwave hood ($680) from whirlpool in 2004. Everything was just peachy until January 2008, when the microwave started arcing inside, emitting smell of burning plastic - and it quit. We called whirlpool "customer experience" and got scheduled for in-home service ($65) with A&E. Tech showed up on Feb.29, 2008. Took the oven apart and stated that there is damage to the chassis due to electrical arcing. The chassis is the one part that renders the whole thing unrepairable. He said he would contact the whirlpool, and in 3 days they were to contact us. We waited 3 days - nothing. After about 10 days I called the "customer experience" and after some time on the phone was told that the responsible department was e-mailed and they were to contact us in 24 to 48 hours. Two weeks have passed - nothing. Today I called whirlpool "customer experience" again, and after some time wasted on the phone was told by the operator that "there is nothing that whirlpool can do about it, because although warranty still covers the magnetron, which is OK, it doesn't cover the chassis any longer. Since the warranty expired, there is nothing the whirlpool can do."

Beware of whirlpool, beware of the customer experience. From our experience it is VERY BAD. They offer cheaply made chinese products at high prices, and when the appliance fails, it is NOT THEIR PROBLEM.

Beware of whirlpool bad customer service. They are polite to your face, but since you can't see them, they put you on hold and I bet they laugh their ### off enjoying your loss.

DON'T BUY WHIRLPOOL APPLIANCES. If you do so, you'll be sorry.

My whirlpool washing machine (model - Combimatid) do not work due to the defective IC. I do not get service from the Company's Service Centers. They demand Rs. 3000 for the replacement of the board. Please let me know that replacement is the only solution?

Dear Sir,
We have purchased two - three year back the washing machine Model White Magic Fully Automatic now we are facing the after sales services problem in this area. We have logged the complaint with the Kangra dealer on dated 28 September 2008 but till date they could not provide the solution because they have not the technicaly qualified staff, only they send the boy who just open the machine and re-assemble. One time the boy told us the Belt of the machine is required for the smooth working of the machine and that is not in our stock, however we arranged the same belt from Chandigarh for the replacement and at the time of replacement the boy told for another parts and could not rectify the problem. Ultimately we compel to decide for the replacement of this machine with other company Machine, so before we finalise this decision we take one chance to logge our complaint with customer care and telephonic contacted on Sunday dated 09.11.2008 7 PM and the attended person assured to attend the complaint 10.11.2008 after 2PM, but till date 11.11.2008 no person has attended the complaint. Today dated 11.11.2008 again I contacted and talked with Mr. Amit and he also assured The Sr. Service Engineer will attend the complaint on tomorrow dated 12.11.2008, but sorry to inform till time no person has been deputed for the rectification of the machine and again today call to customer care and talked with Mr. Divesh and he also assured to attend the complaint on or before 2PM tomorow dated 13.11.2008. Till one hope is there, so we are once again requesting to attend the complaint and rectify the problem and put the machine in working condition. Please treat it as most urgent.

Thanks with Regards
Subhash Rajoria
Village & Post Office Rajol,
Tehsil Sahapur, District Kanga,
Himachal Pradesh.
[protected], [protected]

I have bought fp65 model washing machine in the year 2005
till now there was not any problem but now the water was not draining out, then I called the service man but he says that there was a leakage in the drum so I have to replace the part for
Rs 3000 I want to know why there was a leakage in the drum because i am using the machine cleaning powder every month and pure water for the machine. This is the life of your machine. the service man says it might be because of water and overload
I want to know is the correct solution for this. Send me the reply soon as possible.

Hi

I bought FP 65 in April 25 2007 its not working properly due to some spinning problem. I have made complaint twice but still i am getting same problem.

Thanks
Shilpa Kumar

Hi,
My name is SASIMALA, I bought a whirlpool fully automatic Top load washing machine . It gave me lot of problems from the start, Recently i had to change for the fault in motherboard for an exorbiant price of Rs 4000 witrh an IC of Rs340., never before i had seen a such a price for the electronic board.. and more over the customer care center response is very unfortunate .They give wrong services and untruely promotions . With my CR no:[protected], I booked, i got false promises from the customer care center and wrong directions from the agent here and moreover the They hung up my phone due to lack of co-ordination between the customer support excecutives and their lack of exposure is seen here...

Hi,

Please find the purchased details of refrigerator.

THE NEXT RETAILS SHOP.
#108, 30th cross, 8th “B” Main.
4th block. Jayanagar.
Bangalore-560011.
Lanline: [protected].
Bill No: 112726
Date of purchase: 07-02-08
Paid Amount: Rs: 15200.00 including tax.
Refrigerator stand: without bill Rs: 300.00
Total Paid amount: Rs: 15,500.00
Product code: 10017df26dx.
Model no: 10880.
S/N: INA08080801414.

I would like to bring for you notice again & again for the replacement refrigerator sent with some different types of problem or in damage condition. This is third time I got replacement for new refrigerator with in one month. This time sent without top handle grip. There is no quality assurance for the customer satisfaction. I never expected whirlpool sent with damaged in second quality of refrigerator to the customer.

Delivery boy will throw the refrigerator & finish there work. My brother is requested to the delivery boy to fix the refrigerator stand & they won’t fix the refrigerator stand & so, delivery said it is not matching for this model. They said we won’t take care about the stand problem & taken back old refrigerator with out quality checking. Is there any marketing gemix for the customers?

I want know how the dealers supplied wrong models stand to the customer?

Please ensure that to whom I have to blame?

1) I have to blame whirlpool?
2) I have to blame dealer?
3) Whirlpool technician?
4) Whirlpool management?
5) Whirlpool model problem?

Kindly, reply the value of response & satisfaction to the customer & please ensure the quality of service.

If, not possible take care about this issue, I will make sure to whirlpool bring them issue to consumer court.

Thanks & Regards,
Raghavendra Muthigi.
HP: 0091-[protected].

It is pity that Whirlpool, a world known company, is offering their products in India with faulty system. I bought Double Door fridge in July, 2008 and since then no one from the company/Service center has bothered to visit to check this machine. Unfortunately it stopped cooling and i lodged the complaint under no.DL0909002665. Visiting charges of Rs.394 should not be charged/applicable as it is not customer's fault.It is company's fault for offering the faulty system. If the machine is stopped working almost after a year it means that the products are of not good quality. It means their product reliability is very poor. I will sorry to say that the customers in India are cheated by offering faulty system which starts giving problem just after one year. Please look into the matter so that others should not suffer like me. It is really a very humiliating experience by buying such a branded product from one of the leading companies in this field.

A&E ! is very really very bad attitude and customer service! I have never had anything like that. Walking in his dirty shoes on my silk antique carpet!
It is too long to explain all situation, but if you are going to use they serves, my advice to all of you, please think not two but three times, or just look up and find some other company. I will never ever use them again!

They are horrible. I am so mad I can't even get into it or my head will explode. I will never use them ever.