Menu
For Business Write a review File a complaint
White Castle Customer Service Phone, Email, Contacts

White Castle
Reviews and Complaints

www.whitecastle.com

Learn how the rating is calculated

1.0 4 Reviews 383 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

White Castle Complaints 383

ComplaintsBoard
J
9:17 am EST

White Castle food

I went thru the drive thru and got med number 2

The double cheeseburgers was hard in certain spots like it's been sitting there around edge was crisp and was not hot like warm wasnt hot fries was to done and pop was watered down.

Jennifer Menkhaus
1280 pebble brooke trail apt 2
Milford ohio 45150
Is my address
Ain't the first time I have had problems with with one.

Read full review of White Castle
Hide full review
ComplaintsBoard
G
5:51 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I order a crave case for pick up at 4:30 today. When I got there to pickup doors were locked with no sign on door saying closed. People inside motioned to go thru drive thru so I got in line and sat therefor 11 minutes without moving. I then drove away with nothing. I have filled out survey before about the service and have asked to be called on it but thi...

Read full review of White Castle
ComplaintsBoard
J
5:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased whitecastle cheeseburger at grocery store Kroger's not knowing there was a recall I still have product I'm not sure why I didn't hear of this in store? I called several ppl and they say safe to eat according to date well I don't think i want to buy out of store for the fear of listeria or contaminated food. How does this get to this point where...

Read full review of White Castle
ComplaintsBoard
R
3:40 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I had purchased a double cheeseburger meal and had Grubhub deliver. I was unable to eat the entire meal and refrigerated the left overs for the next days lunch, I reheated the cheeseburger and removed it form the box. It was then I saw a dark long, very long hair, the hair sealed as if it was between the bun and the burger. It was quite disgusting, I have...

View 0 more photos
Read full review of White Castle
ComplaintsBoard
R
2:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

White Castle sale # 65619233

First of all I would like to say the holiday coupons that you are issuing are not valid until January. This is very deceptive there are snowflakes all over the coupon so it makes you think it is some kind of a Christmas deal and then when you show up you are unable to use the coupon as they say they are not valid until 1 January once again very deceiving after being told I could not use the coupon today the gentleman that took my order tried to provide me with another coupon code and was very rude during the conversation as he mixed Up the order several times that I had asked for. I finally drove around the drive-through and went into the store and even then he got the order wrong I took my order and left. I am on happy and let all of my friends at work now and plan on spreading the word to stay away from the store once again very deceiving with your coupon scam I will share this on Facebook so the rest of the folks know Buyer beware. If you have valid coupons hand those out not ones that are going to be valid in three weeks.

Read full review of White Castle and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
D
D
DerrickKZ
US
Send a message
Dec 05, 2019 2:16 pm EST

So you are whining about a coupon they provide for FREE, and it is only valid in January?
What are you, 5 years old?
They do not have to give you anything!
They offer customers a discount in January, because they want to, and you cry about it?
You should jump of a bridge you little cry baby

ComplaintsBoard
S
1:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Very rude customer service, had to ask for my food after 20 minutes, when i went in there was no one in line, right after me 3 gentlemen came in placed large orders and got their food before mine, when i asked about my order the one cook said his damn order is coming, ok waited another 10 minutes, the customers who placed the big order also commented that...

View 0 more photos
Read full review of White Castle and 1 comment
ComplaintsBoard
C
12:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered from the drive through. They said they were only accepting cash. I ordered 2 breakfast sandwich sliders and a small hashbrown nibbler. When I got to the window I sat along time while I watched the employee writing on paper. It was then I realized their register system was down. I had calculated the cost and came up with $5.77, they charged me...

Read full review of White Castle
ComplaintsBoard
N
7:21 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I tried to order using the app and could not get it to work. I went into the restaurant and asked for assistance so I could use the $4.00 coupon. I was told they were too busy to help me and could not use the coupon if the order wasn't placed online. I placed my order with the cashier and no discount. When I got home I received hamburgers and not the cheeseburgers I requested. Not a good experience and poor customer service.

Read full review of White Castle
ComplaintsBoard
T
12:07 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I asked for a crave case, cheeseburgers, no pickles. Half of our sliders were cold, the other half had pickles! They had us pull up to the curb and wait a good 10 minutes. I was assuming to bring us fresh cheeseburgers with no pickles! Not half and half, and half cold to beat it all! We also got a sack of corn dog nibbles, we asked for mustard with them...

Read full review of White Castle
ComplaintsBoard
L
6:52 pm EST

White Castle over charge and wrong food given

Ordered 2 combos #2 with jalapeño cheese. When I checked my bag I was missing my fries I went inside to let the cashier aware and fries were given with out checking my receipt. When I got home I was given the wrong order. 4 single sliders with regular cheese and bacon. I was over charge and given the wrong order as well very upset because this is not the first time I've been missing food.

Read full review of White Castle
View 0 more photos
Hide full review
ComplaintsBoard
J
8:29 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I pulled up to the pick up window realized I forgot a 5 pc cheese sticks asked to add it to my order. The cashier Jaylen acted annoyed and came back and said the manager Bobby said I could not add the item and had to go thru the line again. I was shocked by this terrible customer service and very rude! When I did go around to wait and order again the...

Read full review of White Castle and 1 comment
ComplaintsBoard
F
6:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

We have two locations in Lexington Kentucky I live on the south side of town so off to go to that store off Reynolds Road the service there has never been that great I ordered two double cheeseburgers yesterday the bottom buns would not even on the burgers they were folded up in the bottom of the box so I had to pull over and finish putting the burger together myself that's kind of unbelievable

Read full review of White Castle
ComplaintsBoard
D
10:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

White Castle burgers and fries.

Purchased a No. 1 combo 10/19/19 at store #020065. The burgers were way overdone as they were semi hard and the onions were burnt. The fries had obviously been sitting a while as they were cold and tough. This is the second time this has happened to me. The first time i just let it go, but it seems that there is a problem with quality control at these stores.

Read full review of White Castle
Hide full review
ComplaintsBoard
J
7:11 am EDT

White Castle employees don't listen

White castle employees have a very bad or nasty attitude and they don't listen to what you want. Waiting 15 to 20 minutes for what is ordered. I have lost all hope in services. Going to a different restaurant to spend my money. Whitecastle employees screaming at the drive thru when customers are ordering food. It has happened to me, I drove off and went somewhere else

Read full review of White Castle
Hide full review
ComplaintsBoard
K
1:29 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I purchased my items and paid for them. When I received my change one of the dollar bills had a huge hole in it and was very faded and discolored. Also it was stapled together because it was ripped in half . I asked for another dollar because obviously this is unacceptable. I was met with an attitude and told I was a chinese punk when I said I didn't want...

View 0 more photos
Read full review of White Castle
ComplaintsBoard
R
1:28 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Let me start of by saying that I have been a White Castle patron for almost forty years, and have never experienced the treatment that I am about to write about. I placed an order for four original sliders, small French fries and a small drink, which was order number one on the menu board. Instead, the waitress (woman, Indian, Caribbean descent, short...

Read full review of White Castle and 1 comment
ComplaintsBoard
T
10:19 pm EDT

White Castle my order

My customer number is 497 my kids with in the to store and place an order for 3 orders of cheesy sliders for 7.99 which they only received two of the orders. It was a lot of confusing going on in the restaurant so I don't know if that's how all of confusion with the order. I tried to called the store but no body answer the phone . We lived also 2 hours from the store this is unexpectedly because it's was for my children. I would loved someone to address this matter because I spent too much money for food not to receive it. If someone can called me regarding this matter at [protected].

Thanks
Ms. Williams

Read full review of White Castle
Hide full review
ComplaintsBoard
J
2:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have ordered my final order from this place. They screw up my online order 3/3 times in the last month. Today I even asked them for marinara sauce for my chicken rings and they said no problem. But they forget the cchicken rings. This upsets me because I live 10 minutes away. I wasted 20 minutes to get what I expect is a very simple order. They can't...

Read full review of White Castle
ComplaintsBoard
B
6:07 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Employees were awful at customer service no name tags to identify the one in blue collared shirt with a watch on swearing at other employees talking about customers outloud inappropriately watched two customers after us not even be acknowledged for several minutes every single table was dirty and sticky floors were disgusting really the only good experience...

Read full review of White Castle
ComplaintsBoard
J
4:41 pm EDT

White Castle drive up order

Hello,
I ordered 1 impossible burger with everything plus extra pickles/onions. It took at least 10 minutes to receive order and I did not check order until a couple of minutes later. The burger was cold, bun was hard and the only ingrediants were 2 pickles. The traffic was quite heavy, I was unable to turn around and would like to know how to get a refund?
Thank you,
Jane Sablich

Read full review of White Castle
View 0 more photos
Hide full review

White Castle Reviews 0

Looks like White Castle has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent White Castle, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About White Castle

Screenshot White Castle
White Castle is a fast-food chain known for its small, square hamburgers called "sliders." They also offer a variety of other fast-food items including chicken sliders, fries, and breakfast options. The company provides dine-in, carry-out, and drive-thru services. Founded in 1921, it is recognized as one of America's first fast-food hamburger chains.
How to file a complaint about White Castle?

Here is a guide on how to file a complaint against White Castle on ComplaintsBoard.com:

1. Log in or create an account: Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.
2. Navigating to the complaint form: Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, found at the top right corner.
3. Writing the title: Summarize the main issue with White Castle in the 'Complaint Title'.
4. Detailing the experience: Provide detailed information about your experience with White Castle, including key areas of concern, any relevant transactions, steps taken to resolve the issue, personal impact, etc.
5. Attaching supporting documents: Attach any additional supporting documents related to your complaint, avoiding sensitive personal data.
6. Filing optional fields: Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission: Review your complaint for clarity, accuracy, and completeness before submitting.
8. Submission process: Submit your complaint by clicking the 'Submit' button.
9. Post-Submission Actions: Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint against White Castle on ComplaintsBoard.com.

Overview of White Castle complaint handling

White Castle reviews first appeared on Complaints Board on Sep 21, 2008. The latest review Incorrect order received after waiting in line for two hours was posted on Oct 15, 2024. The latest complaint horrible employees was resolved on Sep 06, 2019. White Castle has an average consumer rating of 1 stars from 387 reviews. White Castle has resolved 5 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. White Castle Contacts

  2. White Castle phone numbers
    +1 (800) 843-2728
    +1 (800) 843-2728
    Click up if you have successfully reached White Castle by calling +1 (800) 843-2728 phone number 0 0 users reported that they have successfully reached White Castle by calling +1 (800) 843-2728 phone number Click down if you have unsuccessfully reached White Castle by calling +1 (800) 843-2728 phone number 0 0 users reported that they have UNsuccessfully reached White Castle by calling +1 (800) 843-2728 phone number
    Customer Service
  3. White Castle emails
  4. White Castle address
    555 West Goodale St., Columbus, Ohio, 43215, United States
  5. White Castle social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 15, 2024
  7. View all White Castle contacts
White Castle Category
White Castle is ranked 34 among 60 companies in the Fast Food Chains category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.