White Castle’s earns a 1.0-star rating from 387 reviews, showing that the majority of fast-food aficionados are dissatisfied with sliders.
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No Service
I was in there today at the counter. I was the only person. Two workers behind the counter. A few cars in the drive-thru. I waited at the counter about 3 minutes. No one ever acknowledged me. Her and the guy who seemed like he was being trained, looked at me a few times, but never said a word such as "I will be with you in a minute" She was standing within...
Read full review of White Castleservice
Hi I went to White Castle in Cincinnati Ohio 45203. On West 8th Street. When I went in there were people waiting on food. It took a few before they could take my order. Then it took forever to get my meal. I ordered a number one. I wanted a fountain drink. They said they were out of fountain drinks. I had to take an orange juice. They only had 3 packs of...
Read full review of White CastleCharged me way too much! Messed up my order
I ordered a #9- 20 cheese burgers and 4 small fries for $19.99 plus a large Dr. Pepper for $2.19. When I asked about why it cost $29.61 they said it was because you have to order online for that special... well I went back around to the drive-thru and took a picture of what I ordered and guess what it says nothing about online and it took 20 mins to get my...
I am very displeased
Make a purchase on 02/26/20 asked for extra pickles... Only way I like to eat them. I brought 30 crave box not pickles & hard buns some... Too many young people working there & no proper training won't go back; I left a mess. For a call back nothing. My daughter says they never call. I know with sliders you need extra pickles can't eat them any other way...
Read full review of White Castlecustomer service
At approximately 7:30 pm on Feb 12, 2020 this establishment had an employee that was running the cash register and was clearly a newer employee, that is not the issue. I understand companies cannot discriminate but the employee was physically dirty and had visible scabs all over his arms of which one was clearly a fresh wound that was not covered and oozing...
Read full review of White Castlewait time / product availability
L. Davis 1153 S. Emerald # 3 Chicago, Illinois 6028 January 29, 2020 To Whom It May Concern, This letter serves as an official complaint. I frequently visit the White Castles located at 11050 S. Halsted Chicago, Illinois 60628 and have found the time spent in the drive thru to be quite excessive and they do not have smoothies in the morning. I am sure...
Read full review of White Castleincorrect order
I went thru drivethru the sale number on receipt is
# [protected]
I ordered the #9
20 cheeseburgers 1 onion ring 3 Fries 1 fish nibbler
1 sloppy joe. 1 Soda. The Total was $35.99
I just got home I have 14 hamburgers with no cheese
My sloppy joe is not here or my fish nibblers. Then I ordered a Large Coke and they gave me Diet or Flat Coke.
There isn't a phone # on receipt to call.
Please call me Antonio Castillo 718.290.4408
[protected]@gmail.com
white castle food cold
I arrived shortly after one other customer (and only one at the window). I ordered the same basic meal (#1) as the first guy. He then got his, and I waited. He came back and got additional food ordered, I still waited, and waited, and waited. Finally, frustrated, I went up to the counter to ask where my food was. The lady (I think a manager) noticed and...
Read full review of White CastleMy order was not made currently
January 18, 2020 at 11:53 pm, I placed an order at White Castle for pack 8 . I asked for cheese on the entire order including fries, sliders and chicken rings. When I got home and started I noticed the only cheese I received was 3 cups for my large order. I'm upset because It was extremely busy and I didn't have time to drive all the way back to Jenning...
service
This place needs help I've been a long time customer and it's worse than ever set in the drive threw for ever they we're having a party inside the crew was dancing and listening to loud music and playing on their cell phone and didn't wanna even wait on me gave me half my order and then i set their another 5 min into someone came to the window and asked what you want now and they were all just laughing like it was ok and they gave me another bag and after all that my order was still wrong and old cold food this place needs help Jan 17 2020 Shiloh Ill store number 110065 and my burger look like the we're stepping on them
white castle frozen sliders bought at stewart’s
I bought a package of white castle cheese sliders at the Stewart's location when I cooked them and open them up I ate three of them and then I looked at the fourth right before I stuck it in my mouth and there was plastic hanging out of it, just got lucky that I saw it when I took the bun off it was melted all over the burger itself, I am submitting...
order incorrect
today I went to White Castle in Bellevillee Il I ordered 6 Cheeseburgers and told the gentleman at speaker I had survey for three free sliders. I also ordered 2 chicken sliders with BOGO coupon. I went thru drive-thru and when I got home I had 9 Cheeseburgers and only 1 Chicken slider. I was charged for 36 cheeseburgers andthen charged for 3 cheeseburgers. On the chicken I was charged and then deducted for $1.69 so I got the chicken for free and paid extra for the 3 cheeseburgers. I have comlpained before but have never gotten a replyy Gene Neighbors EMail [protected]@att.net Phone [protected] Thank YOU
case of 30 cheeseburger
Good morning my name is Alberto Santiago I went with my daughter and grand kids to white castle I bought a box of 30 cheese burger I told them 10 no onion and ketchup the rest regular I waited at least 8 min when I left my daughter opened the case all the burgers were in the same color box none of them marked she checked for the ones with no ketchup and...
Read full review of White Castleordering at the drive up
On Jan 9, 2020 we stopped at a white castle #010048. went thru the drive up since the dining room was closed. after we left, we saw that the items in the bag were not what we ordered. The only thing that was correct were 2 large cokes and 1 onion ring. originally here is what we ordered: 10 white castles with extra onions, sauce and pickles, and two small fries and the cokes and 1 onion ring. Here is what we got: 10 cheeseburgers with nothing extra on them, and 2 very large fries plus the 2 cokes and 1 onion ring. We thought our bill was rather high. Very disappointed in this place since we have been there before. I really want a refund since they made money on things we didn't order. thank you [protected]@hotmail.com
cheeseburger
Ordered nearly twenty dollars in food at drive thru tonight. Got home and as we started eating, I saw what appeared to be legs of a bug on the end of one of the burgers. Thought it was a spider at first but I don't think it was. I have no clue what it was but it was clearly in the food, not just something that fell in the bag or something. I have included pictures. We threw all the food away. Disgusting.
manager named macy
Very rude no sense of how to be a functional manager I have interacted with her several times an every time she has been very rude she needs to be reevaluated as a manager bc she very unprofessional I was in the drive through an she left the window opened an started to curse up a storm at her employes as well as a customer on the inside i had children in my...
Read full review of White Castle and 1 commentcustomer service and order at greenbrook today 1/1/20
Hi, On New Years day We went through the drive through to place our order. The server was very rude and on top of that we pulled off and noticed part of our order was missing. We returned and the same server was rude and didn't even respond regarding our order being partially missing. The manager came and apologized but without sincerity. I felt...
Read full review of White Castle30 crave cheeseburger pack and 6 double cheeseburgers
Well today was the 1st day of new year I wanted to go and drive from defiance ohio to ann arbor michigan to get some white castles three of us did hope in car n go about 8;15 it takes 1 hour thrity min to make the trip one way so we get there at 930 and the gal says no deep fried orders just burgers because we close in 30 min?? I said well fine I ordered...
Read full review of White Castlebad service white castle chevron on 15 vegas
Drive thru not open 3 in afternoon only 8 people in line over 30 mins to get my order taken 8 people in line 8 white castle assossiates working soda machine not working no sodas or drinks available took over 30 minutes to get my order no orginisation or sence of urgency with the staff working got my order 30 mins later fries bad oil needed to be changed first time at castle last time thanks terry kemp ps two associates wiping down clean tables should have been helping behind counter you guys need to go to in and out burger training who give excellent service and customer service
16 pack microwavable cheeseburger sliders
Two of the 16 packs had half a cheeseburger in two of the packs this is the second time this has happened and the first time I've ever made a complaint about it so I basically purchased a 15 pack of Sliders. I usually would not make a complaint but I depend on these for my son's lunch so I have sent him to school twice now with one and a half sliders. It just seems like maybe a machine must have forgot to put meat and the bottom half on a couple packs
White Castle Reviews 0
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Overview of White Castle complaint handling
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White Castle Contacts
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White Castle phone numbers+1 (800) 843-2728+1 (800) 843-2728Click up if you have successfully reached White Castle by calling +1 (800) 843-2728 phone number 0 0 users reported that they have successfully reached White Castle by calling +1 (800) 843-2728 phone number Click down if you have unsuccessfully reached White Castle by calling +1 (800) 843-2728 phone number 0 0 users reported that they have UNsuccessfully reached White Castle by calling +1 (800) 843-2728 phone numberCustomer Service
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White Castle emailscustomerservice@whitecastle.com100%Confidence score: 100%Support
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White Castle address555 West Goodale St., Columbus, Ohio, 43215, United States
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White Castle social media
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Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 15, 2024
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Incorrect order received after waiting in line for two hoursRecent comments about White Castle company
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