Wish
Reviews and Complaints

run-arounds from this 1 --2 that -- 1 ---then 2 another 1 & its getting aggrivating with this as i do buy quite a bit of stuff off you people! It keeps sayin changebac & i dont never get changebac so i dont understand the problem?i hope we can take care of this issue so that i can get me another order n...i really want tha hangin chair cos tha 1 i ordered did not come with a chair & that does me no good at all if i dont have tha chair! & i ve also have yet to get my black canopy cutains, 5 piece black barbell balls, earbugs! thank u 4 ur time, effort, & attention n this very important matter!

I order this since like April and I hadn't yet received it

WISH says that this product was delievered on May 12, 2021. However I was home all day and personally got the mail and this was not in or around my mail box. I also called my mail man and asked him if he had delievered this to me or anyone alse by mistake, he clearly said NO! If he had a package for me, as he often does he would had brought it directly to my front door. My mailman retired as a County Deputy Sheriff.
WISH has blown off my issue and now wants a picture of an item I don't have so that's impossible, also their solution is to offer me 20% off my next offer, which is not acceptable because I want the item I paid for, period. I do not want a refund which wasn't offered, but what I paid for and never received. I am tired of being blown off with WISH and now will also file a formal complaint.
Order#6086ca526733b540ac4404e

I have had many problems with wish such as not revive bing my orders or them being damaged but today when I was trying to buy something they refused and said I must show them a photo id this is not necessary and why do they need this they are scamming people! Also my bank has advised me not to give this type of information to you as it could be a scam, which I think it is. Why do you need this information

I'm trying to buy some shoes, and every time I put in my payment method it says something went wrong with my user account and to visit this area of wish to resolve it

RE: Pam Hughes
This is my USER ID NUMBER:

Your user ID is
5e421c6925d50f3b094634ab

Item purchased and processed on May 18, 2021:

05/18/2021 WISH.COM 800-266-0172 CAUS $17.28

I was not successful in copying a picture of the pet bowl off of the WISH website. Again, there is NO product number associated with this single elevated white plastic tilted bowl.

I supplied my Debit Card number to this company to process the order. My bank is APGFCU Credit Union.

I sent an email on three different occasions to WISH (support@wish.com) this week May 23-27) to indicate that I NEVER received an elevated pet bowl that I ordered on 5/16/21 from WISH. I never received an invoice, a confirmation of the order with the product number or delivery date, no record was emailed to me to indicate that I purchased this product. The response email was a GENERIC email that requests that I supply the product number, order number, however, it was never supplied to me - NOTHING! I have gone into their website to find my MOST RECENT ORDERS AND NOTHING SHOWED UP. It appears as though I never ordered ANYTHING from this company. I am disputing this order with my bank and will have to get my Debit Card cancelled and a new one reissued which will take two-three weeks to get. In the interim I will not be able to use a Debit Card with my bank--which is an inconvenience. I will get the money put back into my account by my bank and a pending investigation will take place. Their company will be investigated but what this company has done is criminal. They took my $17.58 from me and you can't even provide decent customer service. What an horrible thing to do to a person. Again, I deserve to receive my order. It was placed a few days prior to May 17 so this has been within thirty (30) days. They have all my information in their system because they TOOK MY DEBIT CARD INFORMATION FROM MY ORDER to process this money into their account!

This is the generic email I received from them on May 26 below:

From: Wish Customer Support [mailto:support@wish.com]
Sent: Wednesday, May 26, 2021 6:16 PM
To: Pam Hughes
Subject: [Wish] Re: Order placed by Pamela Hughes

##- Please type your reply above this line -##
You have a new message from the Wish Support team relating to [protected]).
To add additional comments, reply to this email.
Pam Hughes
May 26, 2021, 15:15 PDT
From: Pam Hughes [mailto:[protected]@verizon.net]
Sent: Wednesday, May 26, 2021 6:15 PM
To: 'Wish Customer Support'
Subject: RE: [Wish] Re: Order placed by Pamela Hughes [protected])

RE: Pam Hughes
This is my USER ID NUMBER:

Your user ID is
5e421c6925d50f3b094634ab

Item purchased and processed on May 18, 2021:

05/18/2021 WISH.COM 800-266-0172 CAUS $17.28

I supplied my Debit Card number.

I'm reporting your company to the Better Business Bureau based on your return response today to me. I sent an email today to indicate that I NEVER GOT an invoice number, order number - NOTHING! I have gone into the system to find my MOST RECENT ORDERS AND NOTHING SHOWED UP. It appears as though I never ordered ANYTHING from your company. I am disputing this order with my bank and will have to get my Debit Card cancelled and a new one reissued which will take two weeks to get. I will get the money put back into my account by my bank and your company will be investigated but what your company has done is criminal. You took my $17.00 from me, and you can't even provide decent customer service. What an horrible thing to do to a person. Again, I deserve to receive my order. It was placed a few days prior to May 17 so this has been within thirty (30) days. You can APOLOGIZE and offer to send the product to me because I DID PURCHASE IT AND I DID PAY FOR IT. I am entitled to receive this order. You all have my information in your system because you TOOK MY DEBIT CARD INFORMATION FROM MY ORDER to process this money into your account!

I will give you another 24 hours to process my order and send it to me immediately. If I do not hear back from you, my bank will get involved, the BETTER BUSINESS BUREAU WILL BE NOTIFIED AS WELL.

From: Wish (Wish Customer Support) [mailto:support@wish.com]
Sent: Wednesday, May 26, 2021 5:43 PM
To: Pam Hughes
Subject: [Wish] Re: Order placed by Pamela Hughes

##- Please type your reply above this line -##
You have a new message from the Wish Support team relating to [protected]).
To add additional comments, reply to this email.
Wish (Wish)
May 26, 2021, 14:43 PDT
Hi Pam Hughes,
Thank you for reaching out.
We're sorry to hear that you didn't receive your order. I understand that this must be disappointing. As you may know, customers may request a refund on an order within 30 days of delivery of the item. Or if the item did not arrive, within 30 days of the estimated delivery date. While you may have contacted us initially within this timeframe, we required additional information from you in order to investigate your request.
As we did not hear from you within the allocated timeframe, we are no longer able to offer you a refund.
For future orders, please be sure to follow up promptly so we can provide the best resolution. We appreciate your understanding and hope you'll give us a chance to provide a better experience on your next order.
Gessel
Wish Customer Support

Pam Hughes
May 26, 2021, 10:56 PDT
This is my USER ID NUMBER:

Your user ID is
5e421c6925d50f3b094634ab

From: Pam Hughes [mailto:[protected]@verizon.net]
Sent: Wednesday, May 26, 2021 1:49 PM
To: 'Wish Customer Support'
Subject: RE: [Wish] Re: Order placed by Pamela Hughes
Importance: High

I never received an Order ID number as I never received an email confirmation as well. I have done a THOROUGH search through my Outlook emails for anything from WISH to confirm my order and nothing has come up. I clicked on Orders in WISH and it shows NOTHING associated with my name at all.

The Order box is EMPTY. No past orders either! I cannot go to order history---THERE IS NOTHING THERE to get a refund. (SEE BELOW)
You need to ship this item to me immediately.

You made no orders yet!
All order details and tracking go here
Continue Shopping
Contact, Terms, Policies & More
Customer Support

There is a single cat bowl listed on your site with no ID or model number but this information:
Standard Shipping
$14
Arrives soon
Items are sold and shipped by JIZHOGNCAI

Pamela Hughes
Hickory Hills Condominium
221 Crocker Drive, Unit F, Bel Air, Maryland 21014
[protected]

This is the APGFCU bank transaction amount which shows the removal of $17.28 on May 18:

05/18/2021 WISH.COM 800-266-0172 CAUS $17.28

I supplied my Debit Card number.

From: Wish (Wish Customer Support) [mailto:support@wish.com]
Sent: Wednesday, May 26, 2021 1:15 PM
To: Pam Hughes
Subject: [Wish] Re: Order placed by Pamela Hughes

##- Please type your reply above this line -##
You have a new message from the Wish Support team relating to [protected]).
To add additional comments, reply to this email.
Wish (Wish)
May 26, 2021, 10:15 PDT
Hi Pam Hughes,
Thanks for writing in.
I'm sorry to hear that you didn't receive your tilted cat bowl. This must be an incredibly disappointing experience.
Please provide your Order ID and item name(s) so we can look into this for you. The Order ID is located on your Order Confirmation email or on your Order Details page in your account.
Alternatively, for a refund request, you may also choose to open a ticket with our Wish Assistant for the item(s) in question:
[MOBILE APP]
1. Go to your Order History
2. Click the item you're inquiring about to view Item Details page
3. Click "Need help with this item?"
4. Click "Contact Support"
5. Follow the prompts through Wish Assistant to submit your request
[WEB]
1. Go to your Order History: https://www.wish.com/transaction
2. Click 'Item Details' for the item you're inquiring about
3. Click 'Contact Support' at the bottom of the page
4. Follow the prompts through Wish Assistant to submit your request
Keep in mind that if Wish Assistant tells you that the refund window has closed, then this means that you're no longer eligible for a refund: https://www.wish.com/return_policy
If you are unable to submit your refund request due to technical issues on our platform, please share details of the issue you're experiencing and any screenshots of the error message.
Grazielle
Wish Customer Support

Pam Hughes
May 25, 2021, 8:44 PDT
I placed an order with WISH prior to 5/18/21 for a TILTED CAT BOWL ON A STAND prior to 5/18 and the order amount was posted in my APGFCU bank account on 5/18/21 for $17.28. I have not received the product as yet. I went into the WISH website and my information is not in there at all. I looked under orders and there is nothing showing up under ORDERS at all. I am not satisfied with this transaction and I need your immediate help in this manner.

Pamela Hughes
221 Crocker Drive, Unit F, Bel Air, Maryland 21014

If you are not able to send this product to me, I will report you on the internet and I will dispute this charge with my bank today. I need your immediate response to my email.

This is the bank transaction amount:

05/18/2021 WISH.COM 800-266-0172 CAUS $17.28

This email is a service from Wish. Delivered by Zendesk
[80QKEQ-KQP5]

Pam Hughes
May 26, 2021, 10:49 PDT
I never received an Order ID number as I never received an email confirmation as well. I have done a THOROUGH search through my Outlook emails for anything from WISH to confirm my order and nothing has come up. I clicked on Orders in WISH and it shows NOTHING associated with my name at all.

The Order box is EMPTY. No past orders either! I cannot go to order history---THERE IS NOTHING THERE to get a refund. (SEE BELOW)
You need to ship this item to me immediately.

You made no orders yet!
All order details and tracking go here
Continue Shopping
Contact, Terms, Policies & More
Customer Support

There is a single cat bowl listed on your site with no ID or model number but this information:
Standard Shipping
$14
Arrives soon
Items are sold and shipped by JIZHOGNCAI

Pamela Hughes
Hickory Hills Condominium
221 Crocker Drive, Unit F, Bel Air, Maryland 21014
[protected]

This is the APGFCU bank transaction amount which shows the removal of $17.28 on May 18:

05/18/2021 WISH.COM 800-266-0172 CAUS $17.28

I supplied my Debit Card number.

Wish (Wish)
May 26, 2021, 10:15 PDT
Hi Pam Hughes,
Thanks for writing in.
I'm sorry to hear that you didn't receive your tilted cat bowl. This must be an incredibly disappointing experience.
Please provide your Order ID and item name(s) so we can look into this for you. The Order ID is located on your Order Confirmation email or on your Order Details page in your account.
Alternatively, for a refund request, you may also choose to open a ticket with our Wish Assistant for the item(s) in question:
[MOBILE APP]
1. Go to your Order History
2. Click the item you're inquiring about to view Item Details page
3. Click "Need help with this item?"
4. Click "Contact Support"
5. Follow the prompts through Wish Assistant to submit your request
[WEB]
1. Go to your Order History: https://www.wish.com/transaction
2. Click 'Item Details' for the item you're inquiring about
3. Click 'Contact Support' at the bottom of the page
4. Follow the prompts through Wish Assistant to submit your request
Keep in mind that if Wish Assistant tells you that the refund window has closed, then this means that you're no longer eligible for a refund: https://www.wish.com/return_policy
If you are unable to submit your refund request due to technical issues on our platform, please share details of the issue you're experiencing and any screenshots of the error message.
Grazielle
Wish Customer Support

Pam Hughes
May 25, 2021, 8:44 PDT
I placed an order with WISH prior to 5/18/21 for a TILTED CAT BOWL ON A STAND prior to 5/18 and the order amount was posted in my APGFCU bank account on 5/18/21 for $17.28. I have not received the product as yet. I went into the WISH website and my information is not in there at all. I looked under orders and there is nothing showing up under ORDERS at all. I am not satisfied with this transaction and I need your immediate help in this manner.

Pamela Hughes
221 Crocker Drive, Unit F, Bel Air, Maryland 21014

If you are not able to send this product to me, I will report you on the internet and I will dispute this charge with my bank today. I need your immediate response to my email.

This is the bank transaction amount:

05/18/2021 WISH.COM 800-266-0172 CAUS $17.28

This email is a service from Wish. Delivered by Zendesk
[80QKEQ-KQP5]

Iam writing to you to let people know they scam you so they sell products really cheap on a timer so items might say free or a dollar then you pay a small shipping well as you go along all of the sudden the price just changes, well I was ordering like 5 or six things the where priced like a dollar or 3 dollars somewhere in the well all the items I try to purchase I get a message saying the items did not go through that I ran out of time Iam like what the hell except one I was buying a doll for my granddaughter it said it was like 98 cents and shipping was going to be like $6 dollars so I was like ok good next thing I know there sending like a receit and it says they were charging me $79 dollars for shipping plus tax Iam like [censored] try to stop it but it went through so they changed the shipping price I would not buy something fit for a dollar then pay that much for shipping I could buy the doll for half the price somewhere else they scam you and ripe people off they should not be able to do that! Thank you, Denise Wilson

I ordered one jumpsuit fir $24.09 when U checked my credit card wish. com charged $284.10 when I enquired about it they had stuff like cushions coats boots which I never ordered I've been trying to talk to someone asking to be refunded on my cats for these purchases that were not made by me don't know what's kind of company would do that just want my card refunded this is totally ridiculous very upset customer😠

On 22nd November 2020, we placed an order for £32.76. Minutes later £517.84 was taken from our account. Despite numerous attempts to cancel the items the system wouldn't let us get to the cancel option. We have managed to send some items back when the system occasionally lets us get in., however we still need a credit for £347.07. We will send photos of the numerous items we still have on receipt of acknowledgement. Our order number is 5fba50936c0b51089af05ed3.
The items we ordered were:
Summer New Women's Casual Dress Store: Suyi Technology £7.00
12Pcs 3D Hollow Wall Stickers Store :Fashion WAKAKA £0.00
Delicate Flower Window Store Windo... Store: Window £10.00
Delicate Flower Pattern Window Store: Virginia £8.00
Fashion Women's Hooded Sweater Store: Fashion_Store £7.00
1 Piece Fashion Men And Women... Store: Biubiu2 £0.76
_
£32.76

We hope this can be resolved before we take further action.

Novlett Cleave.

On April 28, 21, $104.23 was taken from visa account for a golf cart battery.
Emails were sent to see status battery, after weeks of not a work, I cancelled the order and was given a partial, money return of $27.42. This is a $75.81 not returned. I did receive an order on its way. This had already been cancelled by me. In the order it stated that the order total $76.81, not 104.23, that was removed from the Visa.
On your partial refund on 11 May...$72.58., Second row of comments we initiated a refund of $27.42. Row five kindly ask that you wait May 24 for the refund to appear. Instead I receive a package that only had my name & address. No return address or markings to show who this package is from.
I have not opened it and will be returning this package.

The last few orders - if you order from this place after they've screwed things up twice, a person should learn a lesson and not order from them again. What a bunch of junk.

May 19, 2021
user ID is
560d5c3784a5de1143074820
Last night while on Face Book an add for a purse came up offered by Wish..
I proceeded to order the item paid through pay pal. as I clicked to finish my purchase there was an address I didn't know as my ship to address, along with my order # 60a5a892cb32d1a52781f5a5 . there was a change address option but it only allowed me to change my name and street address. not the city or state. After hours last night and most of today trying to cancel this order and getting nowhere I googled that name and address:
Shipping address
kseniya danilova
600 Markley, St.Suite 133985, Port Reading
Woodbridge, NJ 07064
United States
I saw it was a fraud. I am a senior, and don't usually get caught up in these scams, but can't afford to lose $58.62. Please help me.

I paid for a smart phone advertised as (Newest Huawei P40 PRO Smartphone 6.2 Inch Mobile Phone).
I received fake poor unbranded phone.
I requested return and refund on the same day I received my order. Customer support is just wasting time even after I sent them all information and pictures they asked for.

I want my money back in full. wish.com needs to arrange return and full refund

I order some wigs from wish and they sent me the wrong wigs I sent them back to the company on May 7, 2021 and I have not heard nothing yet about
my refund for the items I sent back to them by UPS. I don't understand why would send me some ragley wigs to me in the box and I open them up and they was not the wigs I ask for all I want is my money back for the items I order so could you please look at the order I places with you guy thank you.
My name is Brenda Robbson my address is 4438 56th street apt 12 San Diego CA 92115 and my email is brenda. [protected]@yahoo.com or [protected]@gmail.com thank you very much for your help

I won't several times to pick up order. I even called to check and was told I needed a bar code from you. Not given. Had argument with you rep. I had no knowledge about a code. And am Ill not trying to argue. Stated he was only one to see or deal with and the postage I saved going to hem was not that much. To add insult to my injury you let him send my stuff back and make me pay for his anger! I did no buy from you to end up cheated and very very rudely treated at you pick up site! You should never put a customer under a evil fools dirty behavior. I have be cheated, denied service I paid for and things bought. Then you charged me for his anger and dirty deed. I need a human to talk to. This needs repair soon please.

I order a dress and some jewelry and a a garden shed never got the order. however I was charged for the items. I hate this because I really likes wish. you stated that my complaint was not long enough to get a responds ' you can check my order record from before and see that my order was not sent. I let my friends know how happy I was with WISH and the items I received now I can not get you to even check and see were my order is or if it was sent. and you will not refund me my money. very bad customer service and it show you are not honorable as a company. one dissatisfied customer is not good. You should want to honor your promise that you will send the orders. viola
vansessen 785 3rd street apt 3 Somerville Texas 77879

On April 23 I ordered 2 after five dresses, one purple with seque a purple dress, and a black and gold and a Handbag. I received a notice it would be delivered May 13 and it was not delivered.
On April 26, my bank was debited #101 the number on the bank draft was
S381113677113096. I have not received the pack yet.

My name is Lawrence E. Johnson, address 507 Tuggle Street, Durham, North Carolina 27713. My email, [protected]@aol.com My telephone number is [protected]

Autumn and Winter New Women Clothing Round Neck Long Sleeve Embroidery Print Casual Plus Size Loose Shirt Denim Dress i bought this from wish it was too tight I sent it back i haven't received my refund i sent them screenshots of my receipt and the invoice and get told contact support which i do nobody investigating it . all i want is my refund i also contacted the seller and there not replying either

On April 21, 2021 I purchased two handbags from Wish.com for $181.47. I picked the order up from BS Liquidators in Pataskala, Ohio. I opened the package in the store, in front of the employees. The package states quantity 2, but there was only 1 handbag inside. I have made numerous attempts to contact someone at WISH. The keep telling me to use the APP, which is useless in my case. There is no person to speak with. I am desperately trying to recover $94. for the item not received. I also made a complaint with the Better Business Bureau.

i was charged $65.97 out my bank account have not received anything from u all my name lois baker
email [protected]@yahoo.com
i do not understand why i have to write so much just to tell u people i did not receive any thing from u why am i charged oput of my bank account for some thing i have not got dont know any thing about wish please put my money b ack inmy account