Menu
For Business Write a review File a complaint
Wish Customer Service Phone, Email, Contacts

Wish
Reviews and Complaints

www.wish.com

Learn how the rating is calculated

1.1 35 Reviews 4310 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wish Complaints 4310

ComplaintsBoard
A
2:51 am EST

Wish delivery

I have made 2 orders on some underwear and I can't seem to find any emails about them coming, I have tried to google the email address and it won't come up. Everytime I sign into wish.com and look at my orders, it's telling me that I haven't made an order! The money has come out of my bank and it's worrying. I would like to give them a good reading but I can't when I haven't heard anything about my delivery and I haven't received anything.

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
A
11:43 am EST

Wish missing package

My package said it was delivered on the 3rd of this month and I still haven't recieved it... They said they delivered it to a Parcel locker and that's not the address I put on my account... So either you guys can find my package or I want my money back... Guarantee you this I will make sure everyone will know how poor your delivery is .
Please delivery my stuff that I already paid for or I would take this up with a lawsuit some how.

Read full review of Wish
Hide full review
ComplaintsBoard
L
7:26 am EST

Wish items ordered for 12-2016 for children @ church

This business should be shut down. I have written this business since 12-2-16.

& I'm still writing.All I wanted was to return all items I bought. The items are horrible.I can't get number to talk with someone. I just want them to
return my money to my credit card, & tell me where to return them to
All the packages had from hugging

No.1208 Base Road, Wish story
Ehouse Xuhui District Shanghai
China, 200237
Phone [protected]

When I made the order, I couldn't get any one to respond to me, I told them I was going to cancel my order, if I couldn't speak to someone.
They started sending packages 1 right after another.
I ask the lady Rose to just send me an address so I could
return the horrible items.
As of 1-6-17 I still don't have an answer.
I talked to my credit card company, they told me give them 1 more day,
then they will step in.
I pray No person is ever scammed like I was!

Read full review of Wish
Hide full review
ComplaintsBoard
C
6:11 am EST

Wish receiving orders

About a year ago I had ordered a few items, the money was taken out of my account, but the packages were not received. I had tried a few different ways to contact wish to have my money refunded throughout the year, but have received no word. Also it is very hard to get ahold of customer support. The hotline is just a directory to the app, when I wish to speak with someone directly. There was another hotline said to be contact support, but I was forwarded directly to voicemail and the mailbox is full. Terrible customer service!

Read full review of Wish
Hide full review
ComplaintsBoard
N
10:46 am EST

Wish order

I didn't even submit my order and you guys took 54 dollars out of my account all I want is my money back bc I'm a single mom with a part time job and you guys took my electric bill money. You guys need to contact me asap and refund my money asap or I'll be contacting my lawyer to contact you. I will take this to court.. S my number is [protected] contact me asap . Thank you

Read full review of Wish
Hide full review
ComplaintsBoard
D
7:08 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish women's jacket

My husband ordered a women's jacket last month and the money was taking out of are account and we have not received any emails or anything about. I would like to know where my jacket is. The jacket was 22 dollars and I really want the jacket. My email is [protected]@yahoo.com. This is not the first think I have order and I have not gotten it. I really like the app but if I don't get the stuff that I buy I will not order from here again. Thank you for your time. Sincerely yours

Read full review of Wish
Hide full review
ComplaintsBoard
F
11:32 am EST

Wish cannot get into website

I can't get into your website even though I have supplied you with all my correct information. wish cannot even find my email account. I'm trying to track undelivered package from a very long time ago and can't get into your website. The only way I got this far was from a previous email wish sent to me.
I need you to contact me; I NEED YOU TO FIX THIS!
FLORENCE CRISTELLI
564 UNITY PLACE
BUCKINGHAM, VA 23921
PHONE # [protected]
EMAIL: [protected]@gmail.com
WISH # 52ddc47cfb1ae40df5e9fdb4

please get back to me ASAP!

THANK YOU
Florence cristelli

Read full review of Wish
Hide full review
ComplaintsBoard
P
7:07 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish false and deceptive advertising

I tried to make a purchase from wish.com only to find out that they engage in false advertising using the bait and hook technique.

They advertise an item for one price and when you select the item you want to buy. The price is raised by at least 100% regardless of the size, style or color of the item.

Then when you try to delete the item from the shopping cart, the system won't allow it. Regardless of how many times you press/click on the x.

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
I
5:27 am EST

Wish wish camera

I received a very cheap part, 15 peaces of nothing i can use. I ordered 15 cameras but never got it. They also disappeared from my wish account.
My money is gone did not get any camera. So never order by Wish please .
I live in the Netherlands
Lot of 404 pages

https://www.sitejabber.com/reviews/www.wish.com

https://www.wish.com/terms

Greeting Ivo

[protected]@gmail.com

Read full review of Wish
View 0 more photos
Hide full review
ComplaintsBoard
S
10:43 am EST

Wish refund

I asked for a found and have not received It after not receiveing the items I just want my refund back back To my card or send cash I go as far a the BBB no way to get a hold of you your phone number don't work I can have my lawyer to a take you to court I'm not very happy with your company I had got an email Stacy you refounded me I have not received it I deserve my money back asap

Read full review of Wish
Hide full review
ComplaintsBoard
M
10:17 am EST

Wish my fire tv and my wish account it's gone

Order fire tv a month ago did not receive it. now my whole page and account is gone I have no way of finding out what happened need help in retrieving my account and like to know where is my fire tv i have a lot of merchandise that i order have no idea how to find it, need your help thank you my name is Martin Rogers, address is 200 Arch Street Saint Paul Minnesota apartment 801

Read full review of Wish
Hide full review
ComplaintsBoard
W
9:05 am EST

Wish shoes I didn't order

I signed up for wish.com and was offered a free pair of earrings for signing up. I paid one dollar for shipping. Next thing I know I have 62 dollars taken out of my account for shoes I didn't order. There's no way to get in touch with anyone to cancel orders or to get a refund. I was supposed to receive said shoes by January first. The website says to take a picture of the item for a refund and to send the item back. I have yet to receive these shoes, and still can't get my money back.

Read full review of Wish
Hide full review
ComplaintsBoard
C
1:06 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

When an item says it's $4 and you go to bring it up it says $26 and that's regardless of the size there's several items that I've been trying to purchase but the price that it brings up is not the price that is said it is supposed to be therefore I can't order anything that I want to, nor can I find a way to get in touch with the company to let them know...

Read full review of Wish and 55 comments
ComplaintsBoard
M
6:25 pm EST

Wish my order said it was refunded, and I have yet to see the refund into my account.

I ordered my 3 items. Then I get a message from you saying that my items were returned due to an error on my account? Well you took that money out of my account, and now there is no way of contacting you without giving you a picture of my credit card? I am not doing that. I am asking that you either fix the issue and send me the items that I paid for, or you refund my money ASAP. I will take this court. I don't care if it was only 35.00. If you are not going to send me my items I paid for, that is theft. I expect an email or phone call. You have my information on my account, there is no reason that you should need my credit card sent to you. Especially since it went through. Refund my money. I have read almost all of these complaints, and for that many and to still be a running business it blows my mind. You should work on bettering your business and start with a customer service phone number that actually works. Moral of this complaint is that you need to refund my money since you are not sending my items.

Read full review of Wish and 1 comment
Hide full review
1 comment
Add a comment
A
A
Akinbolade Oluwatimilehin
US
Send a message
Nov 28, 2019 2:49 am EST

I ordered an item on wish 3 days ago and it said confirm payment, later on i got this message popping saying i should take a picture of the bank statement of the item i purchased, it keeps popping up until now i got a message from wish telling me I'm having a refund wth! Why? Wish said i reported an unauthorized purchase which i didn't all i do was order and kept waiting and i did some surfing on wish for other items just to access them, so i dont really know whats going on with my account and why I'm being restricted thats what the mail the sent to me says that I'm being restricted ... Please give me a helpful idea on what to do and what this mean because their support team is not helping, there's no way on the contact support team you can state what really is the problem and on the mail it takes years before you get a reply

ComplaintsBoard
V
3:45 pm EST

Wish clothing and pillow

I ordered clothing and 2 pillow elephants for my grandkids that I was told told would be here by the 23 Rd of December and I received one set of clothing for one grandchild and one elephant pillow for one grandchild..I have tried calling but your number doesn't go thru.. If I don't receive the rest of my order by the 3rd of January I want a full refund on everything! I will contact a lawyer if I have to and you will pay more than what you want!

Read full review of Wish
Hide full review
ComplaintsBoard
K
2:37 pm EST

Wish psp

I order in dec 5. N said I will receive jan1. But it saying it has not yet been shipped. Like really. Its also saying it takes 27 business days. When i've already waited that long. So I wanna complain to whoever in charge. Bc if I dont receive it by sunday. I want my money back. N this will b the last time I order stuff on here.. And I will also report it to sue your company.

Read full review of Wish
Hide full review
ComplaintsBoard
J
12:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish still waiting for my credit card to be credited

I ordered a transformer toy for my great grandson for Christmas, the order was placed Nov. 28. I had all the correct information on my order but your people somehow got my address wrong (anyhow that's what I was told) that the address I had provided was incorrect but if you check the order, the address was CORRECT. I was told that the money was refunded but so far it has NOT been credited to my acct.

This is the third or fourth complaint I have made so PLEASE do your part and refund my money...

Joyce Garcia

Read full review of Wish
Hide full review
ComplaintsBoard
J
8:38 pm EST

Wish panda plush led light up toy

My name is Jonni Burton I have not yet heard back from a response I submitted in a item purchased through your website that was defective. I made the order in September and received it in October, and had made a complaint about of previously. I was reassured that the product would be replaced free of charge and not have to send defective one back and not cover shipping cost for new product. Please contact me by email or phone; [protected]@yahoo.com
Or
[protected]
thank you.

Read full review of Wish
Hide full review
ComplaintsBoard
M
8:06 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish electric shaker blender and funnels

On 11/26/16 I placed an order for three items which were the above two and stainless blending shaker balls that go inside shaker. I did receive the shaker balls but have yet to receive the other two items. I was told I would receive by 12/21/16 but have yet to receive. If I do not receive within a week I would like my refund for those items. I will NEVER order from wish.com again. My order # 5839f21a517f6c4cdbead9a5. We I check tracking number my order is actually coming from China. Really upset that I have not received all my items.

Read full review of Wish
Hide full review
ComplaintsBoard
A
12:58 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Wish blocked for suspicious activity? what about buying a nasa sweatshirt is suspicious?

Just... wow.

Order placed Dec. 20th. For a reason that no customer service rep was able to tell me--I was blocked due to suspicious activity, my order(s) cancelled and a refund promised, but has yet to come through. The 5-10 business days that I was told to wait, has already passed. I have spoken with my bank and no refund was issued according to their records! I requested a refund confirmation number from wish- nothing. Asked to speak with someone who could look up my account- nothing. Constantly getting a new sales rep responding to my e-mails and they are all telling general information that is very unhelpful.

What kind of company blocks buyers with NO notice, suspends their service & then won't issue a refund or let you speak with a supervisor/ management?

I can't believe that customer service of this level still exists.

Read full review of Wish
Hide full review

Wish Reviews 0

Looks like Wish has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Wish, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
4.5
195689 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
    Customer Support
  3. Wish emails
  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  5. Wish social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all Wish contacts
Wish Category
Wish is ranked 61 among 1606 companies in the Online Shopping category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.