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1.1 35 Reviews 4310 Complaints
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Wish Complaints 4310

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6:44 pm EST
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Wish customer service

I have ordered many items from this website and some I have been extremely please with my issue is that the items that I've ordered which in total or five that for a year now I have been trying to contact customer service to try to get some kind a result because I never received the items email after email after email and I cannot get anybody to return any kind of communication with me or any kind of resolve to my situation or To the money that they took from me

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10:14 am EST
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Wish misused credit card

My clients credit card was used on your site and she didnt authorize anyone to use it. She is trying to figure out who it was and any other information she can get so she can prosecute the person who did this. It is very hard to find out any information about misused credit cards and how to go about this. If you could please let me know what i would have to do to help her get this resolved i would appreciate it bc this is very concerning that theres no other way to report a stolen credit card

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1:02 pm EST
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Wish product

I want my money back for my ####...i been waiting for days to get what i ordered...and i shouldn't have to go though no bull#### to get what i paid for...im contacting me lawyer...im going to sue you guys if i don't get my refund or my order corrected...I've been trynig to contact these people and i keep getting the same response. So i would like my money or my product. Email me back @[protected]@gmail

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8:03 pm EST

Wish Ripoff

ordered toys and clothes for grandkids Christmas I am disabled and on fixed income spent all my savings and was told would arrive before Christmas
now being told wont be till January I asked for a refund and they said order was already shipped must cancel within 8 hours of purchase i got 1 baby hat was suppose to be pink rabbit got orange cat ordered 2 Christmas dress for twins got 1 dress same dress says quantity 2 they are saying the other will arrive dec 26 after Christmas dress says my first Christmas This place needs to be shut down and you cant talk to anyone only thru email they said on my refund items I have to contact them after the first January to see next step

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1:18 pm EST

Wish wish/. a pair of pants and phone case

Hello I'm Zeloni's grandmother she did an order back in November and hasn't received it as yet she was not given a conformation number nor a tracking number please contact me at my email [protected]@ymail.com Thank you Grandmother theirs not much left to say except I need someone to handle this matter properly and quickly she's a 16yrat old who feels she's being taken advantage of not good for business Zeloni can cause you bad business it's her peers who are your biggest shoppers

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10:51 am EST
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This review was chosen algorithmically as the most valued customer feedback.

Over a week ago I was trying to make a purchase and it was processing but when i tried to buy something else and I couldn't. My account is restricted and I contacted wish support and provided everything they asked for-including a photo of my credit card-but nothing has changed. I can't buy anything else and I can't get a refund. I've emailed them several...

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9:48 am EST

Wish a lovers heart shaped key chain and a black leather braided velvet love walking dead bracelet

I bought these items yesterday from wish and it was processing but when i tried to buy something else and I couldn't. My account is restricted and i contacted wish support and provided everything they asked for but nothing has changed. I can't buy anything else and i cant get a refund. Ive emailed them several times and i wasnt getting the information i needed.I'd like to speak with a representative please .

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8:54 am EST
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Wish smart watches

Hello my name is Gordon Hubble and I have ordered two smart watches on the 29th of November and I have got tracking on it up to 12th of December and here it is the 17th of December and I want to know where my package is on a day by day basis.and I also need to speak to some one so I need a number to where I can speak to a live person.also on one of the other items I have ordered was the sniper suit but it was misleading in the description and I think all it is rope and I was expecting was gillie suit.please get in touch with me asap.

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12:42 am EST
Verified customer The reviewer confirmed their account using Facebook. Learn more

Wish over 20 different packages not received

I started ordering in the beginning of October I've received intermittent deliveries you guys have the correct address but your shipping things like a set of motorcycle gloves three times I've ordered them and three times has not shown up and then chances are it's because they come in clear packages and the people that you're shipping them through can see them I ordered a tutu dog collars now and have received either one my name is reg Drummond I've contacted your customer support God knows how many times I've got a whole list of stupid remarks from your company and all we're sorry so on and so forth listen I'm not stupid and neither is anybody else that's why there's so many people looking to contact you guys would complaints no point being is when you guys take an order and it doesn't show up it's starting to look to me like you're placing the order and your real quick to refund the money because you've already collected the interest on it for two and a half months I need somebody to call me because the next call I make will be to the IRS and to the Better Business Bureau in the United States never mind here in Ontario Canada do you understand me because at this point in time you're extorting money and what you're doing is illegal if you don't like what I'm saying then have the courage to call me don't send me anymore God damn text messages I want to speak to a human being if I don't it will be my lawyer that you talk to you next time I'm tired of this I've spent so much money with you it's not funny I apparently have a good reward level 7 but yet for what and what does that get me to $3 off something that's not the point my point is that if I received that kind of reward how much stuff that I ordered and got 4 pages of stuff that's been ordered and maybe receive one product from each page please contact me I'm not going to ask again I promise you I will be all over Facebook about you I will be all over the Internet about you and pointing out the fact that hey how many people have received product but yet paid for it two and a half months later you finally your money back but they've been sitting on your money the whole time collecting interest so from now on when you refund my money you can refund the interest that you collected two or you can get my order to me I would like somebody to call me because there's certain products that I want I have a hard time understanding how your employees are saying to me are you sure that nobody's taking it that your neighbors aren't taking it so on and so forth well we've known the neighbors for over 20 years they're not doing it and my aunt certainly not taking dog collars and metal knuckle gloves for the last time I'm asking you people to return a phone call [protected] the next time you get one of these from me it'll have my lawyers number and the summons number on it that you're going to get served with don't think I'm playing games I'm not I'm furious with your company if you guys are playing this game and I will find out because there's too many people that are complaining about the same thing not receiving orders and you're too quick to refund money but you've been sitting on for two and a half months don't think people are stupid give some of us credit at this point it's just a technicality that stops you guys from being caught well we'll see about that phone me you don't have an option here

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3:31 pm EST
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Wish wish products i've ordered

Ive spent over 100 on wish and never again one product was supose to be here yesterday but no thenthe supplier says oh holiday can wait another week thats rude you have taken my money so i deserve my products i was supose to receive another product today 12/16/16 but no it did not arrive i will never ordered again i will shipping back my items when they arrive for a refund

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3:06 pm EST
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Wish yeti cups

I placed an order for 16 Yeti cups in mid November to be used as Christmas gifts. I spent more than $330 on these cups which were supposed to be delivered yesterday and still have not been delivered. The most frustrating thing of all is your lack of customer service, in that one has to send an email about a shipment and wait at least 3 days for a response. Also, in order to file a complaint, one has to send an email. You offer no person to speak to. In fact your "mailbox" is full for the only phone number that I could find. Who does business this way? I am afraid that I have been bilked out of this money at Christmas time. This would be considered mail fraud, and is punishable by the Federal government. It is disheartening to see the multiple complaints on your website which no one at Wish.com has tried to make "good".

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3:05 pm EST
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Wish reborn baby doll

I ordered a reborn baby doll for $2.00 when it said it was shipping to me and all I got really excited BC that was for my baby girl Christmas gift then today @5:58est I got an email telling my my money has been refunded and I never once asked for a refund I sent them 10+emails and no response yet and so they better respond to me before Monday or that will have a lawsuit on there hands for scamming people out of money what's really messed up with this place is that they don't have a contact number to call and talk to anybody u have to send them a message and what when it's best for them to answer you but they better respond back to me before Monday or I'll make sure they will be closed down I'm not happy with WISH RIGHT NOW AT ALL

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lorie lewis
US
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Dec 16, 2016 4:53 pm EST

it happened the same ti me and my sister too

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angrymomkathe
US
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Dec 16, 2016 4:14 pm EST

I just got the same thing! I ordered 4 of them! Was really happy to see that they were shipped (left the store) and tonight I got an email saying that I requested and email and when I went into the site it's states fradluant activity! Wth? I want the items I purchased.

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O
10:00 am EST

Wish shoes and jewelry

I made a purchase on December 12th, 2016 there were 4 dresses ordered. I've contacted Wish on several temps about my order I call my bank they have been paid but keep telling me they can't find my order. I've gone as far as to provide them all 3 of my email address attached to the order but they are stll giving me the run around. The order is 158.06

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5:13 am EST
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Wish I will be reporting to better business bureau today

I will be reporting to the Better Business Bureau as well as the state police and local at 12 noon today eastern standard time. I have been robbed of hundreds of dollars after ordering one pair of shoes off of the moble wish shopping store.
I need a prompt response and someone that is not only courteous but can also actually help me today. It is illegal what has happened and I will not take this lightly.

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Update by Sarahtru
Dec 16, 2016 5:14 am EST

Still no reply

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MiguelDevon
US
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Dec 16, 2016 3:36 pm EST
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I need help wish has scammed me to

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8:55 pm EST

Wish reborn baby doll

I bought the reborn baby doll on a day they were on sale for $2. At the of the night the price went back up to it's original price of $108. When they told me it was shipping I was excited. Then I received an e-mail saying that the order was cancelled. I found the baby back on the site after they said it was not available anymore. Seems that they care more about the profit than honoring their contracts. They did the exact same thing to my sister.
I'm also wondering if anyone else had the same exact experience when purchasing the reborn babies?

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DeeCeeshop
US
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Nov 14, 2019 6:02 pm EST

I purchased a doll from Reborn, August 4, 2019. it is now Nov 14 and still no doll. I got every excuse in the book from them.. " delay in shipping, parts need to be ordered overseas, not enough employess to make the demand.. shipped..in 3 weeks" well still no doll.. after numerous emails, NOTHING any suggestions? TY

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Cheri O'Connell
US
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Dec 17, 2016 10:52 pm EST

I received an answer from wish today saying that they have refunded all outstanding accounts for this person as they have stopped working with wish. Wish have no way of knowing if they actually have posted the items and then stopped being linked or if they removed themselves as they can not for fill the orders. Therefore our money has been refunded. So I guess there is still a small chance that we will receive the dolls

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Cheri O'Connell
US
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Dec 16, 2016 7:41 pm EST

I also bought a number of reborns between $1.90 and $4.00. They have been marked as shipped 3-5 days ago but today I have received a refund - which it says I requested due to fraudulent activity. Seems they just don't want to honor the deal. Will be interesting given mine were already marked as shipped days earlier. Surely if marked as shipped then this shouldn't be done until they are posted! Rather annoyed as we were looking forward to these dolls.

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Author of the review
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Terri Lewis
US
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Dec 16, 2016 8:36 pm EST

Yes the same thing happened to me it was marked as shipped and the refunded. I cannot get a direct answer from them. However I have sent an email to get Gephardt. I wonder if enough people message him about what they did if maybe he'd go out for them.

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M
11:01 am EST

Wish refund

I am trying to get a refund. On the items i oredered but i haven't RECEIVED them yet and i want my money back and i cant talk to anyone in reguard to my money i keep sending them a message through the app and nobody is responding to me all i want is my money back this is not acceptable at all i haven't even vot the packages and i dont have a computer or anyway to print out a returning shipment label for something that i dont i have please all i want is to get my money back this is horrible business and services

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7:23 am EST
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Wish missing items, bent, mutilated product that is not delivered to my door

Would like a list items that we have been reimbursed for because we did not receive them . I need the list to follow through with a complaint form with the Postmaster General and filing a complaint with local police department on missing items. We have a serious belief of thievery from somebody with in the local post office or even of the delivery man. People shouldn't be missing net many items and yes we do use other web sites to purchase items and some of those items aren't being delivered or missing and yes I am contacting the other websites requesting the same information so I can make my case with the police and the Postmaster General. Please assist me in any way possible. Thank you for your time and have a good day.

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Filippo Caucci
CA
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Dec 16, 2016 4:03 am EST
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Please let me know we're is my Order's that I have Ordered in October and November I don't. See my Items on my Order's list any more what is going on I have not received any of the items yet Please let me know where my Order's are I thank you Filippo Caucci

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4:20 pm EST

Wish I'm going to sweaters and among other things that I did not receive

I'm bored and sweaters among other things from wish I've never gotten any of my products I looked at my bank statement and the morning they took out I try to call them I try to use their website I cannot find anybody to talk to I'm out of all this money and have no product and very upset and angry and I really hope that nobody uses this website call wish they're not going to give you your stuff somebody should report them the website is all a lie and I'm very upset I was Christmas presents for people

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4:06 pm EST
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Wish bathing suit, dress, contour kit/brushes

I bought the contour kit and brushes first, I never received them. I got logged out of my account when I logged back in my account was cleared and I never got my items even though the money was taken out of my account. I have the bank records showing so. Then I emailed wish and it was never fixed. Then after this incident, I proceeded to order a bathing suit and a sweater dress. I paid for both of these and have the bank records showing so, and STILL have not received any of my orders. Every time that I get logged out, my account is cleared and says I haven't bought anything. Me, getting new phones recently, keeps getting logged out.

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6:07 am EST
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Wish I never got my stuff I ordered

On october the 6th i ordered pants, a couple shirts, bedding, shoes, a necklace and bracelet and ankel bracelet and on November i seen my items were not here so i went on the web site to see they put my county and zip wrong i sent a email to the support for Wish.com provided to the clients and i got a email back saying they couldnt change the address to buy more stuff or ask for a refund, i ask for a refund and i got a refund on one of the that was 1.00, i contacted them again and ask them where the rest of the 125.00 dollars were, i got this estimate from my credit card company, i have ask for refunds by pressing refund on each item but i still havent recieved one and as you see this is December 13th and i sent more emails to there website and was told contact customer support again and they are customer support, i have contacted numbers given by them and all it says is to go to the website and contact customer support, i have done all these things but they never sent me anything and kept the money regardless of me telling them i nevet got anything and pressed refund items.

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
    Customer Support
  3. Wish emails
  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  5. Wish social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all Wish contacts
Wish Category
Wish is ranked 61 among 1606 companies in the Online Shopping category

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