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Wish Complaints 4310

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S
11:48 am EDT
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Wish bad customer service and no help whatsoever

Once upon a time I placed an order from this website thinking it was too good to be true...apparently it is! They charged my credit card for the amount agreed upon...and a week later my card was refunded with no reason given and nothing sent as they cancelled the order. I assumed they were out of all of the items I wished to purchase and that's why I was refunded. (this was last year) Just recently tried to purchase a few items again hoping to actually get something sent this time. After attempting to purchase items my account said it had been blocked and that I needed to contact customer service. After a few days going back and forth with a complete and total idiot trying to get my account "unblocked" I was told I needed to verify my bank account and send them a "picture" of the date/amount/and banking information. What? I cannot place the order at all and they want me to send them a picture of something that doesn't exist as I cannot place the order just to prove that I am who I say I am? It's $20 worth of items...not $200. Emailed them back asking how I am to "take a picture of the transaction, if the site will not let me complete such a simple task" WILL NOT try to order anything again from them. yaaa they want a picture of my credit card statement...are you totally insane?
FRAUD ALERT!

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10:12 am EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wish unauthorized order

Visited and looked at number of items on Geek/wish.com and placed them in my wish list from wish.com few months ago, August 19th ordered one item$10, August 22nd my card it card send me a fraud alert of $492 merchant wish.com and cancelled the order, next day received a message the order had been processed (seven items six of the I did not ordered) and when I receive them return the items for a full refund, three items arrived before Friday I checked the order and the rest of the items still in process how come they could not cancel them if items not delivered yet?

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Wish.com Support Team
San Francisco, US
Aug 26, 2016 10:26 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hi there!

So sorry you have had some issues receiving your recent Wish order! So that we can best assist you, please reach out to our Customer Support team through our app under the 'Customer Support' tab. One of our support members will be able to get back to you within 48-72 hours. Thank you so much for your patience!
You can contact our Support Team by following the instructions in this short video: http://bit.ly/2a5K2h5.

Thank you for your patience and understanding.

Best,
Wish Customer Support Team

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J
5:27 pm EDT

Wish haven't gotten anything.

8/16/2016 orders 4 pieces of clothes and haven t gotten email are anything put they gotten paid i see... I going to reimburse my charge by 8/25/2016 let them 5 message s and nothing back.

You havent send email or any thing .
Heres my order...

Paid with
Paypal smart connect x-2285
On august 10, 2016
Make a payment
Ship to
Jlynn deocampo
3400 hero drive
Gretna, la 70053
United states
Transaction id
1jd373919c288412j
Seller info
Wish (Contextlogic inc.)
[protected]
Http://www.Wish.com
[protected]@wish.com
Invoice id
57ac1c92b6f543d68b86f67e
Your purchase
Purchase on wish$16.15
Shipping$0.00
Tax$0.00
Purchase total$16.15
Fee$0.00
Total$16.15
See details on classic site

Now u need to send me email and conformation and were my stuff at...

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1:59 am EDT
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Wish company itself cancelled my order and no refund received

Ps note that i ordered some. items on 7th august and paid money through my credit card .. However for the last 4-5 days the status against my order reflects ' refunded' whereas i have not rcvd any amount back ... Can i kmow why are the items ordered by me not being shipped and where is my money .. Can someone. Contact me at 0091-[protected] and share a status on my refund ...

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Taylor Florence
US
Jan 05, 2019 3:17 pm EST

This just happened to me today, how did this play out?

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S
1:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish did not deliver product

Wish.com is fraud website.

Do not purchase from wish.com
What the hell?

What are you doing with the order?

When will I get to this product?
Do you really deliver product or not?

Now I knew, you are running fake website and you are holding customer's money for 1 or 2 month and you are earning interest on it but now I will post to this real issue over the social site on facebook, youtube, google plus, quora and everywhere where I could reach.

I have purchased 2 product but no one has been delivered to me.
Order details
Order placed: apr 6, 2016
Order #: 5705195f76d3051012cc95bd

2nd order:
Order details
Order placed: jun 10, 2016
Order #: 575a8645cf2d87545a6a77c8

What the f?

I will tell all the people about your truth.

It was completely bad experience with you guys.

I am totally fade off.

I will suggest to my friend do not purchase from this site.

Regards:
Sandeep

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B
2:21 pm EDT
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Wish terrible website, don't waste your time or money!!

I purchased $199.00 worth of products from Wish.com July 9, 2016. Today July 14, 2016 i went to the website, and every item i bought had a refunded item underneath it and stated to contact customer service. To contact customer service, you have to leave your email add and info and they stated they would get back to me within 14 days. So they are going to hold on to my money for 14 days ? I am contacting every complaint department in the United States and get something done about it, BBB and the rest. I hope you can get something done about this, Thank You.

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A
8:58 pm EDT

Wish false advertisement

They advertise much of the jewelry as 925 sterling silver but it is not and after wearing it for a short time it tarnished and turns your skin green. Also ordered a lot of the clothes and got nothing like they advertised. Very thin cheaply made clothes that falls apart after weAring it once. And there Is no contact info for customer support.

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8:34 am EDT

Wish complaint for online shopping site wish.com

I had made online purchase from the website www.wish.com around of 30 $ on 17th March 2016 and made payment from credit card. After purchase i have been informed that the item would be delivered on or after 30 days. After 15 days i had tried to track the item from my wish account but on order history page it shows that " you haven't made any purchase". After this i had tried to contact customer support team whereby they have just assured me that the goods are under shipment but they haven't give me exact details of delivery. However till this date i haven't received the ordered item nor refund of payment. It seems that i have been cheated by the website.

So i would like to initiate legal action against them. I have mail confirmation of product which i have purchased from the website.

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bodzmartino
US
Jul 13, 2016 7:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I cannot place my order. it seems there is problem in the processing of my payment. I want it to be resolved so please send me the details of the default. thanks.

Very truly,

George Martino B. Torreda

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S
10:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish customer support unresponsiveness!

Dear Team

I was surfing on the website of the e-retailer by name wish.com and added (Deerekin Real Tempered Glass LCD Screen Protector Film for Canon EOS 70D 700D) to cart for later purchase but the retailer has processed the payment basis on my last transaction history on the same site and charged 7$ from my cerdit card without my consent and then when I requested them to cancel the order they suggested that the product is in transit and it's dispatched from their end.

they also suggested that once you receive the product you can initiate the refund request after some days when I tracked the status of the product on the carrier site It shows as the product has been delivered to me, which is not true and I haven't received it yet.

Order date : 17 April 2016
Expected Delivery date: 1 June 2016
Delivery Status: Delivered 9 May 2016 (which is false statement )
E-Retailer site: Wish.com
Courier Site: 17 track.net
Order Value: $7

Please help in getting my refund process from the company

Regards
Shikher

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Lexleuthor
US
Jun 09, 2016 12:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

My friend, there is a tracking number that starts with LS, then numbers and ends with CN. Take that info to your post office. I thought there was a problem with three of my orders from WISH. I have never had a problem until these three orders. I found out the the items were indeed Shipped to my post office who claims they left my three items at the porch when I live in an apartment building. I started out an investigation with the post office two days ago and will contact PayPal as well.
I will be contacting WISH today to let them know what happened as well. I found them to be VERY GOOD at satisfying the customer best as possible. Give this a try and see if you don't possibly come up with the same problem on the mail server end.
If you don't, I would also apply for PayPal credit and use it for future purchases like these.. When there is an issue that's hard to resolve, PayPal certainly gets the job done for you. They give you STRONG backing when using them for outright or credit purchases.

Hoping this helps,
Luther Brown

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M
11:48 pm EDT

Wish service, fraudulent activities

I placed an order with wish. I never received the two orders. Favor and move the money successfully out of my account. After the transaction was made all of a sudden my account disappears. I still receive emails from West wanted me to place another order but it's as if it has been reset no history. Convenient! I will be filing fraudulent action through my bank to return my funds. As I can see the history of wish with other customers and myself, they deserve to have a thorough investigation done on them and be reprimanded for their actions.

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12:03 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Do not order from wish!!! This web site is a scam... Don't use them. The products are cheap, and they will only send you one item per order, even if it's suppose to be in pairs. The representative from the iloveyou store (tina) was very rude and refused to help solve my issue. The wish web site claims "they got your back" but in all reality they don't even...

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2:01 pm EDT

Wish customer service

I placed Lots of orders to wish.com Now they're saying my account is blocked But still have purchases from my last Order Can I talk to somebody And customer service? I also sent pictures of proof That all cards used on my account was mine. They contacted me and then they closed The emails. I'm starting to get frustrated I've spent lots of money at which over the last year. I would like to continue placing orders but it's been two months since I placed my order. Can somebody give me a number? Not the wish.com customer service in the app or website I can't even get through. Thank you!

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Anjelika-Jelika Leigh
US
Oct 01, 2016 7:09 pm EDT

i'm having the same damn problem ! they will not reply to my emails ! and now it wont let me track my other 2 items im supposed to be having on the way. this is the second time now, on my 2nd account that they suspended due to so called fraud. its pissing me off. i have sent my photo ID, and the card i was using to prove to them that they are mine! but covered up the middle #'s only showing them half and covered up some on my id too.. it's like they're fraud trying to point out to us calling us fraud.

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John Kakete
US
Sep 03, 2016 8:37 am EDT

I just had the same problem three days ago. I have been ordering items from Wish.com and have been receiving them. However there is a clothing item ordered in August whose status still says "Processing". of-course the money was already taken out of my account. Then three days ago as I was making purchases they blocked my account claiming "fraud alert" and requested that I sent screen shots of my Bank statement reflecting past transactions with Wish, they also asked me to send in a photo of my bank card with only the last four digits showing, and of my Driver license with only my name and picture showing. I did all that but my account is still blocked. On top of that they have already taken out of my account funds covering the items I was purchasing at the time, but the items are not being processed at all. I have continued to contact them by email to have this issue resolved but so far no response. I will update you next week

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Krturg
US
Jun 21, 2016 12:29 am EDT

I ordered four items that were shipped to the wrong address.They said they would refund two of them.They haven't yet.I update my address...again in time for them to send one item to the right address and they send it to the wrong one anyway.I tried to straighten it all out and get a replacement or refund.They have closed my complaint and won't respond!They are idiots, when they screw up, they get mad and ignore you!We should get together a class action suit!

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L.skidmore
GB
Jun 13, 2016 4:52 am EDT

Hi there

I have had exactly the same issue. I'm awaiting tonnes of products and they blocked my account this weekend, did you get it resolved? If so could you give me the number to contact please?
Many thanks

D
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DJ8
US
May 19, 2016 6:35 am EDT

I am having the same issue. Was your problem ever resolved?

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L
12:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish non shipment of purchased goods and counterfeit items

I ordered 52 times from Wish site. Eight never showed up, five were falsely advertised due to the counterfeit item that showed up. Several were of bad quality. I complained several times about Wish enabling and encouraging the corrupt behavior, because they had the power to stop business with the company doing the corruption. The best items I ordered are the ones that never existed or were never shipped. "Shopping made fun" only true for Wish and it's affiliated companies. They have absolutely NO PROBLEM with counterfeiting items and non shipment of purchased goods!

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A
Andrew Heyn
US
May 26, 2016 5:19 am EDT

I ordered a item. Off of GEEK one of their sites through a mobile app. The item was delivered to some place in China .
I contacted cutomer support. And stated what happened and said I don't want a refund I want what I ordered. They refunded the money. I also replied to that stated I want what I ordered not my money back. Buyer be where this company is wish .com. And they don't have customers back as their tag line says.

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A
7:02 am EDT

Wish haven't even purchased anything from them

I received an email from wish that I was signed up and then received a confirmation email for an order that I supposedly purchased. However I had never even heard of wish until I saw the emails in my inbox and when I tried to contact them they told me how to check the eta on my package but I can't even look at anything because I am not signed up with them! Not only that the name is wrong and it's going 3 states away from where I live!

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10:29 am EDT

Wish fraud?

I had my phone stollen.so one one used it. I have never ordered from them. The phone numer to call only says mail box is full.I am a single mom I need that money and it was a lot.I have changed my email to a new one cancelled my cards filed disputes with card.contacted wish by email everyday they have stoped responding.I can't get into my old email to look because whoever took my phone changed it. I need to pay rent Emmy son needs his medicine.I live in sweats and wear no makeup so from what Iv seen there isn't anything to order.and after seeing the reviews I'm never going to order. U if someone only made one order then wish put more charges on? I just need my money back

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Update by erin rickels
Apr 07, 2016 10:40 am EDT

No help from them

Update by erin rickels
Apr 07, 2016 10:39 am EDT

No help

Update by erin rickels
Apr 07, 2016 10:38 am EDT

No way to contact them

Update by erin rickels
Apr 07, 2016 10:36 am EDT

No way to contact them except email but the stop responding

Update by erin rickels
Apr 07, 2016 10:35 am EDT

There is no way to co

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2:07 am EDT

Wish order cancelled, wrong product has been sent

Hi all!
On the 16th march i placed an order through wish for two navy blue colour swiming costumes. Five minutes later i cancelled the order as i was not sure anbout the sizes. I received some emails from wish saying initially that the order was registered and already sent (! In five minutes time) and after my question on how to proceed to return the products. Some other emials saying that the cancellation request had been received and i should first receive the products and then return them. But no info on how to do it!
20 days later that is on the 5th april i received two turquoise colour (Instead of navy blue) swiming costumes and my credit card was charged with the amount of the order.
What do i have to do? How is it working the return and refunding policy? Who shall pay the post fees? Whom shall i contact to resolve this matter, i cannot find any such information in their e - mails.
By the time you give me instructions i will proceed any way to a dispute action through my bank concerning the amount charged.
Thank you

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wish.com
US
Apr 14, 2016 5:25 am EDT

Sandra Ozane place a order since March 2, 16 just got one thing this week which it was Monday.Don t receive the rest of it.. I order over 300.00 hundred dollars worth it Where the rest of it?

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11:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wish regarding refund

Order id 1-568fb5b4e399c02edae2d27c
* full name as it appears wish profile prince kumar
* last four digits of the credit card used to place the order and the exact date and amount of the charge in us dollars — 0068 (8jan2016)

Order id 2 -568fb578f56be98df7afcc82
* full name as it appears wish profile prince kumar
* last four digits of the credit card used to place the order and the exact date and amount of the charge in us dollars — 0068 (8 jan 2016)

Himanshu maurya
Mar 13

To wish
Reminder-1

Himanshu maurya
Mar 15

To wish
— forwarded message —
From: himanshu maurya
Date: thu, mar 10, 2016 at 7:11 pm
Subject: re: [wish] re: regarding refund
To: wish customer support

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Rachana Nandwani
US
Apr 08, 2016 11:44 pm EDT

Me too have paid full amount but not yet get back the refund as the good not available so don't know what to do

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V
11:48 am EDT

Wish wall art

My name is vicki seymore. my phone number is [protected].

In feb. 2016 I ordered a 3d flower tree crystal acrylic wall stickers art roomtv decor diy. I just received it, but they sent me the wrong one, which is much smaller. they charged me the same price for the small one too! I tried contacting them, but the link will not work. it would only take me as far as the part where your supposed to pick the reason, then it would go any farther. I tried several times. I want it to be replaced with the right one or my money refunded. i'm enclosing 2 photos showing what I received and what I originally ordered.. the first one is what I received, the second photo is what I ordered
Thank you.

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6:34 am EDT

Wish beyond ridiculous

This was the most terrible shopping experience ever! I ordered some eye shadows and they cancelled my order for no reason. When I contacted them they claimed that I personally asked them to cancel my order! They also said that I did receive my item, but since it did not fit, I returned it. What? These people are ridiculous! I never received anything! I really hate these scam artists! And the worst part is that Wish still has my money! This is the worst company to do business with.

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Nurul Huda
SG
Mar 25, 2016 11:25 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Will go to report them to Interpol tomorrow.

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O
6:27 am EDT

Wish dreadful company!

I cant believe these scammers are still in business! Well, long story short. I made an order about two moths ago and like many others I never received what I paid for. Several days later I received a message from Wish saying that some of my things were no longer in stock and they asked e to contact them as soon as possible. So, since they have no phone number, I've sent them a message, but never received a reply. Well, and that's the end of the story. They never replied and I never received my money back. Stay far away from this dreadful company!

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

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- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

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9. Post-Submission Actions:
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Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
    Customer Support
  3. Wish emails
  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  5. Wish social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 21, 2024
Wish Category
Wish is ranked 61 among 1606 companies in the Online Shopping category

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