Wish
Reviews and Complaints

I am writing to complain about your verification process for payment. I have used wish for a few years and after receiving a new debit card I have been asked to verify my identity by photographing my drivers license. I do not have a drivers license and would not do so anyway as my bank has told me this is highly suspicious behaviour. I have no problem using my card elsewhere. What is the meaning of this? I suspect it is to capture my data for unethical purposes. If I am wrong then let me just buy what I ordered. Not happy at all.

[protected]@gmail.com

I placed an order for a Cat interactive laser toy on May 3, 2020. I still do not have it and every time I email customer support I get the runaround. They can never tell me where the item is they just assure me it will be here the following month. They must pay people to give fake reviews on how they receive their items early because I also ordered three other items on May 3, 2020, and received them throughout July! They advertise "if you can wait 2 weeks" what a pitiful scam if people would read these reviews first then I'm sure they would not place an order! I have been requesting a refund but to no avail. They sure take their money immediately then screw their customers and hide behind emails and avoid voice calls. This has been a hard lesson learned.
My order number is #5eafa81eba84581db71a8610

I orders a watch in March, it's nearly October now! Never ever, again, off theses cowboys!

Wish Scam/Fraud

Back in February I placed an order for a few items from Wish totaling about $50.

They were supposed to arrive in March/April. Then Covid happened, and I had to move. The number of the card I purchased with also changed.
My past address forwarded any mail I got, and guess what? No Wish items.

By the time I realized the packages were not coming it was May, as every time I went online to the HelpBot I got no help. I tried to contact about refunds but was told to contact customer support, so I did. It took three emails for them to respond. I explained the situation, including my card and address change. I provided proof of everything they asked. Order numbers, screenshots, etc. Then I was given the runaround. It is now. SEPTEMBER and now they tell me I will not be getting a refund because it is past 30 days from when I ordered? It took 30 days before I realized the packages were not arriving. They refuse to reimburse me or compensate me in any way, shape, or form.

I have email correspondence dating back to June. Not once did they say anything about the 30-day issue.

I want either a refund or some other form of compensation.

Here are all (most?) of the emails sent. — Whom it May Concern,

This is the third email I have sent regarding several order I made back in January.

I have not received the items nor heard anything about them. The online help bot is no help at all.

The latest of the items was supposed to be delivered AT THE LATEST on April 30, 2020. It is now June 4, 2020. This is a problem, as I no longer reside at the address listed for delivery.

I would like either my items delivered to my new address, OR a full refund. However, the money cannot be refunded to the card used for purchase as that card is expired and I now have a new card and number. Either way, I have neither the items, nor the money I paid, which is very frustrating.

I would like to rectify this as soon as possible. Please contact me at this email address — Thanks for contacting Wish!

We received your email and look forward to reviewing your message in the next 2-3 days.

For any inquiries regarding order statuses and issues about an item ordered, please contact us via Wish Assistant in the app or on our Website at https://www.wish.com/customer-support-center

You're also welcome to review our Help Page at https://www.wish.com/help

We appreciate your patience and look forward to assisting you.

Wish Customer Support — Hello again.

I just wanted to add some proof.

Here is everything I ordered that I have not received.

Please note the latest arrival date is listed as MAY 8. It is JUNE 4.

PS. My new address is listed on my wish account if the packages can be sent there.

As you can see, several are now listed as SOLD OUT, although I ordered them before then, and would very much like to receive what I paid for.

(photos of items) — Wish (Wish)

Jun 5, 2020, 7:55:30 PM PDT

Hello (my name),

Thanks for reaching out.

Apologies for any inconvenience you have experienced so far. Could you please provide your order number for this transaction and the name of item/items?

You can find this number in your email confirmation we sent you when you placed your order, or on your Order History page when you click "Details" next to an order.

We look forward to hearing back.

Jhon Allan
Wish Customer Support — Thank you for your response. Here are the orders I am missing.

· Order 1, placed February 23, 2020

o Order ID: 5e53224e1d29a23b45c2a15e

o Items:

§ Banana Fish Ash Lynx Anime HD,

§ Yuri On Ice Victor Nikiforov Y,

§ Neon Genesis Evangelion Classi,

§ Banana Fish Ash Lynx Anime HD,

§ Hunter X Hunter Anime HD Print

· Order 2, Placed February 12, 2020

o Order ID: 5e44bbafb0f3a760a2cc8f7f

o Items:

§ Neon Genesis Evangelion Fabric

· Order 3, Placed February 6, 2020

o Order ID: 5e3d17666ec176b3e4a6af82

o Items:

§ Hunter X Hunter Hanging Painti,

§ Hunter X Hunter Hanging Painti,

§ Attack on Titan Wall Poster Sc,

§ Attack on Titan Wall Poster Sc,

§ Attack on Titan Japanese Japan,

§ Marvel superheroes Unframed Su

Thank you. — Jun 30, 2020, 6:53 PM PDT

Hi (my name),

Thank you for reaching Wish

I understand you do have a lot of missing items under this transaction numbers 5e53224e1d29a23b45c2a15e/ 5e44bbafb0f3a760a2cc8f7f/ 5e3d17666ec176b3e4a6af82 and I'm sorry for the inconvenience. In this situation we kindly advise you to create a ticket to track the parcel and to do that kindly follow the instruction provided.

MOBILE
1. Go to your Order History
2. Click 'Contact Support' for the item you're inquiring about

WEB
1. Go to your Order History: https://www.wish.com/transaction
2. Click 'Item Details' for the item you're inquiring about
3. Click 'Contact Support' at the bottom of the page

Ariane Nerissa
Wish Customer Support — Hello again,

"Contact support" was one of the first things I tried to do. Unfortunately, what happened was instead of "creating a ticket" or even contacting support, what happens is the site tried to immediately refund the item, which will not work as my card number has changed. Since that first time, I have refrained from trying again in, especially after the site deemed the problem solved and removed the item in question from my view.

What else is an option?

Thanks, — Thanks for contacting Wish!

We received your email and look forward to reviewing your message in the next 2-3 days.

For any inquiries regarding order statuses and issues about an item ordered, please contact us via Wish Assistant in the app or on our Website at https://www.wish.com/customer-support-center

You're also welcome to review our Help Page at https://www.wish.com/help

We appreciate your patience and look forward to assisting you.

Wish Customer Support — In addition to my last email, though I have been communicating these issues for MONTHS, the other thing I am told is that the item is no longer eligible for refunds - since MAY.
I am furious.
It took me months to even get connected to a real person, and I have been strung along until I can no longer receive a refund. The site has been telling me to "just keep waiting" and now tells me there is no chance of a refund?
Honestly, I want my items, or my money back, and since there is no chance of a refund, how about the items (especially since I am out quite a bit of money!)?
My address is available upon request.

Please contact me ASAP. I am done waiting. — Wish (Wish)

Aug 19, 2020, 10:19 PM PDT

Hello (my name)
I'm so sorry to hear that you haven't received your orders and understand that you're having a hard time getting your money back. I see that this must be disappointing.

To better assist you, please provide the affected Order ID and item(s) you need help with and we'll be happy to take a look.

If you require assistance with multiple orders, we ask that you please open a support ticket for any additional orders/items directly within the Wish app or website at this time.

We've listed a few of our most common enquiries below:

SHIPPING UPDATES — You can find the most current tracking information and view the estimated delivery date for each item in your Order Details. At this time, we can only provide limited updates regarding the status of your package. If there has been an update to your estimated delivery date, you can see this Help Center article for more information: https://cs-help.wish.com/hc/en-us/articles/360049250593

REFUND REQUESTS — To request a refund on an eligible order, go to your Order Details and click 'Contact Support' for the item(s) you're inquiring about. Keep in mind that if the refund window has closed, this means that you're no longer eligible for a refund: https://www.wish.com/return_policy

TECHNICAL ISSUES — If you are unable to request a refund in Wish Assistant due to issues with our app or website, please provide details of any issues you're experiencing and a screenshot of the error message.

If you have any questions that we haven't answered above, please let us know. We apologize for any inconvenience and look forward to resolving your issue soon.

Wish Customer Support — In response to your email sent on 8/19

I HAVE ALREADY PROVIDED THE INFORMATION REQUESTED. HERE IT IS AGAIN.
I AM NOT WAITING FOR A SHIPPING UPDATE AS IT WAS SET TO BE DELIVERED IN MAY.
WHEN I MADE A REQUEST INTO A REFUND OR TRIED TO OPEN A 'HELP TICKET' I WAS TOLD THAT I HAD WAITED TOO LONG AND WOULD NOT RECEIVE A REFUND, EVEN THOUGH ALL THIS NONSENSE STARTED WELL BEFORE THE EXPIRATION DATE FOR A REFUND.

THE ONLY REASON I AM SENDING THESE EMAILS AT ALL IS BECAUSE THE WEBSITE IS NO HELP.

Your "help assistant" is no help. The links you have sent are meaningless.
I want my items or my money back, but should you be able to give me a refund, my card number has changed and we will have to work around that.

This has been going on for MONTHS and I am tired of it.

- (my name)

PS: Once again, I will be sending an email every day until SOMETHING is done. Inconvenient? I hope so. Because this is inconvenient for me too.
Order 1, placed February 23, 2020

o Order ID: 5e53224e1d29a23b45c2a15e

o Items:

§ Banana Fish Ash Lynx Anime HD,

§ Yuri On Ice Victor Nikiforov Y,

§ Neon Genesis Evangelion Classi,

§ Banana Fish Ash Lynx Anime HD,

§ Hunter X Hunter Anime HD Print

· Order 2, Placed February 12, 2020

o Order ID: 5e44bbafb0f3a760a2cc8f7f

o Items:

§ Neon Genesis Evangelion Fabric

· Order 3, Placed February 6, 2020

o Order ID: 5e3d17666ec176b3e4a6af82

o Items:

§ Hunter X Hunter Hanging Painti,

§ Hunter X Hunter Hanging Painti,

§ Attack on Titan Wall Poster Sc,

§ Attack on Titan Wall Poster Sc,

§ Attack on Titan Japanese Japan,

§ Marvel superheroes Unframed Su — Wish (Wish)

Sep 9, 2020, 18:00 PDT

Hi (my name),
Thanks for getting back to us with information about your issue. I can see how disappointing it must be that you have not received your items.

As you may know, customers may request a refund on an order within 30 days of the estimated delivery date. While you may have contacted us initially within this timeframe, we required additional information from you in order to investigate your request. As we did not hear from you within the allocated timeframe, we are no longer able to offer you a refund.

For future orders, please be sure to follow up promptly so we can provide the best resolution. We appreciate your understanding and hope you'll give us a chance to provide a better experience on your next order.

Crissa Mae
Wish Customer Support — Hello Crissa.

First of all, the orders were made in FEBRUARY and were not set to arrive until a month or more later (as you can see in the photos in my earlier emails). By the time I realized they were not arriving, it had already passed that 30-day time frame.

Before I sent these emails I complained via the help assistant, which offered the refund, but as I no longer had that card number that would not work. This is why I sent the emails. Not to mention I had to send 3 emails before I was given a response!

I sent proof of my order on June 4.

Not to mention that I sent you proof of the order within 30 days of when you requested it (June 5 - June 30).

After I provided proof I was given the runaround and told to go through the site, which I explained multiple times would not work because my card number has changed and I have since moved since all of this started.

I am out roughly $50.

What do you expect me to do?

I would like either a refund, the items I purchased, or some form of compensation.

I am not being allowed to order anything, when I try I am being prompted to contact wish.

All I want to do is purchase a product and successfully pay for it = is this so very very difficult in this age of technology, and with the turnover you ought to be enjoying. = Please answer. =Keithdw

Ich habe keine KD. Nr. nur eine Re. Nr. von Klarna [protected]

I was told by your automated system to wait a month, try again...
I did, and waited again...
Then, your computer told me it was too late to get a refund...
3 items, not just one...
I will not order from you anymore...
And I will spread the word that you have very poor support.
I cannot even contact the seller...
This is very poor customer service.
Stores: jingxipu
Yaoyaochan
And
Lixiaxia9139

I was watching online your website and I put in my car some items, for accident I click, and im tried to call the same day, to cancelled but they doesn't have customer service, I sent to many emails but they didn't answer my email, I don't why or why is the better form to comunícate, I returned the items I paid the shipping two times, but I didn't received my refund, my Mame is Silvia Sagastume my email address is > [protected]@hotmail.com> can you answer me please

I ordered items in May, It is now September and the delivery just keeps getting pushed back. I have received many items throughout Covid-19, a small delay, sure. Not this long though! You cannot contact anyone at WISH, nor can I cancel and be refunded, like what?

I received the item on 1st September, 2020, in good condition.
However after connecting to my modem the only site I could get was Youtube-even then the audio and picture kept going out of sync-all other site timed out before they loaded.
I've sent them an email outlining the problem and if I don't receive an adequate response, I will notify Paypal.
[protected]@wish.com
Invoice ID
5f2e028d3509339208058c16
Purchase details
Purchase on Wish,
I'll keep you posted,
lollyman

My name is Kenneth Ndingindwayo. I live in Liverpool UK
I bought two items on the 28/29th June 2020. 1 item is a cordless trimmer at £69, 35
I can not quite remember the second item what it was called but cost was £4, 90,
I am worried that it has been more than two months since I paid for the two items,
Will you please confirm when I will get my two items,
Can I also have Tracking numbers for my items please?

Thank you

Kenneth Ndingindwayo
[protected]@hotmail.com

I do not understand what I wrong with wish account, whenever I want to make payment, the message of denial shows requsting me to visit customer help site or wish.com/payment-issue. Despite that I have made several order before now and I had some delivered while I am still waiting for the rest to be delivered.
Please it's really affecting ones patronage with the site and company. You guys should please get it resolved timely for smooth operations and transactions. Thanks

paid and ordered leather jacket march this year im still waiting on delivery from wish online

I am very upset with your company this is the third day I have tried to get in touch with someone to find out how to return two items that I received this week these items are not sized correctly and they are too small I would like a refund and also information where I can mail these back to you through the post office my name is roberta nizzico my email is [protected]@verizon.net my phone is914 476 2204 please help me wth this situation or I will have to call the better business bureau thanks these items were already bill3ed to my credit card

Every time when I tried to submit my payment, this message will appeared.
Before this, I received a message asking me to send my photo ID and photo of my debit card. I have sent it several times but did not receive any response.message appeared Lately, the abovementioned -"There is something wrong with your user account. Please visit https://www.wish.com/payment-issue to resolve this."
Please let me know what is going on with WISH.

Hello,

Several items purchased since April 2020. They keep sending newer delivery dates and I repeatedly asked them to refund my money or I will report them for fraudulent practices. Nothing!

Help please, since I don't know what to do. They keep blaming Covid19 but why collect people's money? And keep changing dates. The latest dates now is October. Ridiculous! Their site allows you to do nothing; no refund, grievance reporting nothing!

To whom it may concern. Place an order june 25 2020 order#5ef598fdae66487bfc44eb35 amount 68.17 to my visa card I have not
Received anything date keep changing each month I no longer want any items
Please refund my cardplease

Thank

You stephanie jones 1600 n wilmot rd #194
Tucson az 85712

Card last 4#1636

I ordered a pair of trainers on 19th may and to date, despite my efforts this item has not been received order 5ec3e9ba6875d29bd83b2955... Now I realise there have been delays because of the current pandemic but this is now over 3 months since I ordered and I should be grateful if you would investigate and advise if you can or cannot supply the goods. Thank you

Elaine Elliott
28 Hunt Road
Liverpool L31 6BW

Ihave been trying to get my refund from you.I have sent all the info you requested! iam very disgusted with your site! i have not had trouble like this before when i returned an item i did not want! why am i having soomuch trouble?