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1.1 35 Reviews 4310 Complaints
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Wish Complaints 4310

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M
2:56 pm EST
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Wish user id change

Several days ago you notified me that my account id had been changed to [protected]@10mail.org. I responded that I did not make the change, but have received no further information and am still unable to logon. Now there is a charge on my bank account for $33.06. I don't think this is my charge. I want this taken care of NOW!

If I do not here back from you today, I will have my bank treat this as fraud.

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R
11:07 am EST

Wish received the wrong size. just received it

3d leaf adults ghillie suit woodland camo/cam. camouflage the size was wrong and by the looks it needs to be 3 or 4x,

tracking no. waswi000832109553epc bar code no. 1060796 e 22-01-0133 pl191103-03890 order placed nov. 4 order no 5dc0332807ca4b16c9c15ee0 ronald swartout 231 church street carthage new york 13619. would like to send it back and replace with the largest size thank you.

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A
10:40 am EST

Wish false advertisement

Wish.com made false advertisement for 50 cents products online after purchasing multiple products and made payment they cancelled my orders and when asking for refund no one is processing until now its been 4 days upon cancellation of orders .I tried to submit multiple request to the customer support its just frustrating but no one is giving the right answer and no one will process for refund.
This company should be banned for conducting business online .
I have submitted to BBB that this is a scam business and submitted online a negative reviews ..
Beware of Wish.com its a scam company...bad customer service ...

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D
8:39 am EST
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Wish 2 pairs of boots & 2 winter coats

My name is donna maginnis, I have been a good customer. I certainly hope that you can rectify this problem/complaint! I placed two orders on! 0/05/2019 & I have never received any of them! You charged my card $46.69 & then $70.75 on october 5th. I have been trying to get anyone rectify this situation and return my cash! I have enjoyed doing business w/you people & would like to get my money back because I think I have been taken advantage of/orstolen from by you. Please return my money so I won't feel stolen from, so I can go back to shopping with you!

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D
7:34 am EST

Wish rain coat

The day after I ordered my rain coat I realized there was an old address on file. I advised Wish immediately. The address doesn't show when you order. The address was never updated, I advised I didn't receive the product & nothing is being done. I will complain on every on line site you have. I can't call by phone the call is disconnected. I have attempted to use the on line assistance multiple times with no assistance.

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V
5:25 am EST

Wish charged for a purchase I didn't intend to make

I added an item to my checkout cart, I realized it was very expensive so I decided to take it out of my cart. I went to the order checkout cart and I only had enough time to see what was in my cart before it said my orders had been placed and they charged OVER $100 to my bank account. I didn't even have the option to review anything, I don't know which bank account they took money from! I immediately went to the support chat and cancelled my orders... it said my money should be returned within 14 days-- I never wanted them to take that money in the first place! This wasn't an issue with a fraudulent vendor, this was a problem with the Wish marketplace. They're too quick to take your money, and slow to return it.

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C
11:18 pm EST

Wish Сontextlogic australia pty ltd

regarding the below invoice and purchase I made on 15th November 2019 - I did not receive a confirmation email of my purchase from CONTEXTLOGIC AUSTRALIA PTY LTD with the email address being orders@wish.com .

NOV15 CONTEXTLOGIC AUSTRALIA PTY LTD
Payment Invoice ID - 5dce6236610e1c7b84d1eee3 $23.25

I have emailed them direct and the email address orders@wish.com came back as undeliverable. The last time I did not receive a confirmation email of a purchase from a seller resulted in me not getting my product and losing my money even after contacting Paypal dispute centre. I would be very appreciative if you could please intervene. Thank you - Regards
Candida Vassallo
[protected]@optusnet.com.au

NOV15
CONTEXTLOGIC AUSTRALIA PTY LTD
PaymentInvoice ID - 5dce6236610e1c7b84d1eee3 $23.25

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T
7:31 am EST

Wish customer service, purchases, refunds, wish as a whole.

On October 4th 2019, I tried to make a purchase on the Wish app. The transaction was $25.62 and was declined citing "insufficient funds" however there was more than enough money in the account to cover the purchase, and the $25.62 was withdrawn from the account by wish. Since the app registered it as a declined transaction, there was never a confirmation email, there is no order number, but wish still has my money. I have since gone through two months of emails with wish trying to get this money back only to find out that their ENTIRE customer support department is automated. Not a single human being has reached out to correct this or to properly understand. My account is now locked and with it $61.01 in wish cash meaning wish has effectively stolen $86.62 from me for no apparent reason. On top of that, I tried creating a new account which they locked saying it was stealing my information, locking another $11.41 in wish cash on that account. Bring the total of stolen cash to $98.03. This is insane. If you'd like to view my correspondence with the wish bots I'll be happy to share

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AJ Cox
US
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Nov 18, 2019 1:34 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

See the above comments

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A
AJ Cox
US
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Nov 18, 2019 1:33 pm EST
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I would like a refund. The items look good in the brochure and good quality. The items that were sent to me are poor in quality and too small.
I need instructions on returning and getting a refund.
palmettoajay@yahoo.com
AJ Cox Ref. #[protected] $291.92 with drawn 11/03/2019

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G
11:35 pm EST

Wish claim #[protected]

I am writing you to tell you that I received a package of seat covers I never ordered and when I received them I returned them back with out opening the package. the total cost was $199.13 and you took that out of my checking account. Please refund my money $199.13 back to my account, I will be waiting for your reply.
My name is George Naselaris
5826 Tweedsmuir Cir.
Fort Wayne IN. 46814
I keep calling and no one answers.

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S
6:35 pm EST

Wish orders

Still waiting for info from wish they have been given plenty of time to sort this out but refuse to acknowledge that they are in the wrong 69 pages of rejected orders and no help done everything I can to get this done since July but wish customer service won't engage or refuse to sort out the problem this is really unacepeable and unfair cause I'm British

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J
12:40 pm EST

Wish ads claim one price but clicking on product or adding to cart causes huge price increase

When shopping on wish and scrolling through the items I may see a necklace that says $1.00 so I click on it or click "buy now" the item then become $5.99 or more. Why? I don't want to find something I like just to realize it's not a good deal after all. Post the correct price on the front page to keep me from wasting my time. The prices really used to be this low which is why wish was good.

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D
11:27 am EST

Wish not able to purchase items. keep cutting off when I try to pay?/

Keep trying to log on to wish.com? I can but can not purchase any items? Pay for item on PayPal and you saying no.That ended it.Has happed last two days and item that was confirmed you went back two days ago and refunded them.Can I stop items in route for refund? Also were is the shipping I paid refunded?Thanks, Wann Lindsey Give this to a manger please.[protected]@bellsouth.net. Also I have more than $2, 000.00 last few months and do not understand and never items from $.50 to $3.00?Please help.You should post on your site and everyone could see it? Then we would know!I guest now I use all wrights to purchase items on wish.com Good by for?

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6:32 am EST
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Wish placing another order and payment

I want to make purchase and have not been able to again after the first one i did Nov 15, 2019.It asking me to verify account by sending bank details and have done that but it not still working..i sent a complaint and it still not working, Hv been asked to verify account and all which i have done and i even updated my profile, what more is left to do? kindly sort out the issue please or i just do away with the app since it becoming frustrating each time am about to make payment it tells me am not allowed..fix this problem.

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S
4:50 pm EST

Wish orders

All my orders on wish have been refused wish refuse to engage letters have been sent twice no reply this has been going on since July and still going I've got 66, pages of refused orders it's 3_5every day customer services just send erelevent emails but nothing gets done I've tried every thing I can but no change still going on now just had 5 more refused

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Update by Shannonlea
Nov 15, 2019 4:55 pm EST

Worst company if they were over here they would not been able to do this disgusting absolutly

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R
7:08 am EST

Wish refunds

I have not been able to click on the Refund site to say what I would like done with all the refunds. Please just put them back on to my Paypal account from now on.

I don't know why but when you click on how to refund the little circle just keeps spinning and spinning and never goes to Customer service so I am notifying you in this regard and hopefully it will resolve all future issues as I seem to be having massive refunds lately.

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D
7:51 am EST

Wish citizen eco drive watch

I just wanted to know if it was an actual Eco Drive and if it is powered by the Sun or kinetic energy it has two subdials with the date on the bottom the sellers name is wanglingling123 I don't know the Show's address email address I mean I have a contact in Citizen watch company they are yet to get back to me I was able to send them a photograph of the item a question I'm afraid it might be a fake watch so buyer beware.

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Update by Dallas Lilly
Nov 14, 2019 8:28 am EST

I just wanted to know if anybody knows of this $5 watch on wish sounds too good to be true come on we're talkin about a Citizens Eco Drive

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L
3:02 am EST
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Wish I have purchased the same item twice.

Can you please cancel my latest purchase of Angel tee with wings BLACK XL.

Details of latest purchase: Wish.com AU 800-266-07AU Click for details -$19.45 14/11/2019

First item purchased: Wish.com AU SYDNEY AUSClick for details -$20.40 30/10/2019

Can you please make the size XXL, After reading comments seems the sizes are small.

Thank you

Lily ARTHUR

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C
6:43 pm EST

Wish winter boots

I I am submitting a complaint in regards to my winter boots I ordered them prior to ordering any of my other items, I've ordered for items after ordering my boots all my other items came in they said my boots would be here November 7th then it was November 14th now it's November 15th through the 18th I have no tracking information I've messaged wish multiple times and it's still nothing back I've even emailed the company I've got nothing back and I would either like to know where my stuff is or I would like a refund

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Update by Chance S
Nov 13, 2019 6:45 pm EST

I want to know where the [censored] my winter boots I ordered weeks ago are, I am very displeased with wish an the people they deal with

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1:03 pm EST
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Wish ipad

in late oct. i received an ipad 1. the problem was that i had ordered an ipad 2 air. i wished to send it back. i received an email that i had received my order. after several days i actually received it. this was pretty much what i expected because i ordered from them last year and got the same results. this year things were different. i got an ipad but it was 1 instead of 2 but i didn't know it until my brother told me. i asked he knew that it was a 1 and he only had to look at the cord. it was much wider than the current one. well, i contacted wish and explained the situation. the next thing i received was a blank computer screen. i replied. i have been replying and getting the same messages time after time. anyway, it's been a pain!

i will collect any references you require.

-- frieda hudson
2600 old cherry point rd.
new bern, n.c. 28560

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11:34 pm EST

Wish panels

Hi, l ‘m having problem with my account.
I need to change my credit card information, but l tried some many times and still the problem continue .
Is any number l can call?
I had itens on my car, and l like to check out.
Also l need to return the panels l bought it . Is very poor . Didn't look like the picture.
Please, help me as soon is possible.
I like to have my orders before Christmans.
Thank you
Maria Nelo.

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About Wish

Screenshot Wish
Wish is an online marketplace that offers a wide range of products at incredibly low prices. The platform was founded in 2010 and has since become one of the most popular e-commerce websites in the world. Wish has a user-friendly interface that allows customers to easily browse through a vast selection of products, including clothing, electronics, home goods, and more.

One of the most notable features of Wish is its pricing strategy. The platform offers products at prices that are significantly lower than what customers would typically find in traditional retail stores. This is made possible by the fact that Wish sources its products directly from manufacturers, cutting out the middleman and passing the savings on to customers.

Wish also offers a unique shopping experience through its personalized recommendations. The platform uses machine learning algorithms to analyze customer data and provide tailored product suggestions based on their browsing and purchasing history. This helps customers discover new products that they may not have otherwise found on their own.

In addition to its low prices and personalized recommendations, Wish also offers a variety of other features that make shopping on the platform convenient and enjoyable. These include a mobile app that allows customers to shop on-the-go, a secure payment system that protects customer information, and a customer support team that is available 24/7 to assist with any questions or concerns.

Overall, Wish is a reliable and affordable online marketplace that offers a wide range of products and a unique shopping experience. With its low prices, personalized recommendations, and convenient features, it's no wonder why millions of customers around the world choose to shop on Wish.
How to file a complaint about Wish?

Here is a guide on how to file a complaint or review about Wish on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account, create one.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. It is situated at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Wish in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Wish. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Wish on ComplaintsBoard.com.

Overview of Wish complaint handling

Wish reviews first appeared on Complaints Board on Feb 2, 2014. The latest review I'm happily surprised was posted on Mar 16, 2024. The latest complaint I purchased what I thought was an authentic version of the software program CorelDraw Graphics Suite 2020 was resolved on Mar 04, 2024. Wish has an average consumer rating of 1 stars from 4437 reviews. Wish has resolved 18 complaints.
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  1. Wish Contacts

  2. Wish phone numbers
    +1 (917) 533-5998
    +1 (917) 533-5998
    Click up if you have successfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (917) 533-5998 phone number Click down if you have unsuccessfully reached Wish by calling +1 (917) 533-5998 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (917) 533-5998 phone number
    Vp Communications
    +1 (800) 266-0172
    +1 (800) 266-0172
    Click up if you have successfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have successfully reached Wish by calling +1 (800) 266-0172 phone number Click down if you have unsuccessfully reached Wish by calling +1 (800) 266-0172 phone number 0 0 users reported that they have UNsuccessfully reached Wish by calling +1 (800) 266-0172 phone number
    Customer Support
  3. Wish emails
  4. Wish address
    One Sansome Street, 40th Fl, San Francisco, California, 94104, United States
  5. Wish social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 04, 2024
  7. View all Wish contacts
Wish Category
Wish is ranked 61 among 1606 companies in the Online Shopping category

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