Wish
Reviews and Complaints

18th of oct & 17th of oct I was ment to have my items deliverd I recieved my other things I purchased from wish before but they stopped sending me my items few weeks ago thyre scammers I want my money back! They were fine when I fist joined now they wont send the rest of my items rip off people wish just take peoples money & not send them their items, not happy get it sorted other wise they will loose customers

I order a mobile phone from wish app play a garden scrap game from there I got the offer about 2000 rupees but when I order the phone it was the credit card that's why I use my credit card after when we we got our delivery when will open the phone not opening and it was damaged the screen always black so I want my refund that for any phone that will be able to use it.

Hi,
I ordered a leather bag through wish:
- Product: Mens Genuine Leather Vintage Laptop Shoulder Briefcase Messenger Bag
- Company: Cuero

It arrived within about 15 days which is abnormal for wish shipping times.
When the bag arrived it had a horrific smell - as in the smell of manure of the highest grade.
I complained on customer support and immediately got a refund.

I still tried to look at options on reviving the bag, when I found a document on leather which stated that the manure smell in leather happens when a cheap leather is being skimped on by skipping treatment processes and that the smell is actually the leather decaying.

This decaying smell can be mask for a while, so I was lucky in the sense that it started displaying this problem so quickly (even though it was a fast delivery).

I want to know why a manufacturing company like this is still in your system?
How are you (wish.com) tracking their quality?
Your system is set up in such a way that bad complaints does not show and the next buyer falls in the same trend.

I feel negative towards the quality of this product and that wish support this.

Are Wish.com following up on these bad products that is wasting time, buyers money?
Can this company be removed from Wish to protect its customers?

Kind regards
JJ de Jongh

I purchased a generators from wish about a month I summited a refund request and till today I still haven't got an answer from them I have gone to their page to request a refund since the day I received the generetor that looks like they found it in a junk yard I pay $700 and every time I request a refund their system tells me to try a different day that I can't be procces at this time

Sizing problem/Return? Or Refund

I ordered this in a 3 x. It is extremely small on me. I want to replace it with a 5x since I am very large in the bust. I cannot submit a picture of it since I do not have the right equipment to do so. How do I return the item? I do not have the packaging anymore. Please help me. The hoodie is very nice and I would love to wear it soon, it is getting cold here.

Thank you
A Bowman

ce jour j'ai reçu un petit colis, mais il n'y avait rien dedans. j'ai fait une réclamation à Wish Customer Support. ils m'ont indiqué que ce n'était pas de leur ressort. donc j'ai cherché le site approprié et c'est pas facile de savoir si on est dans le bon service.
le numéro du colis est UD567895962CN.
je pense qu'il s'agissait d'équerres en inox.
j'ai l'enveloppe que je garde, si vous avez besoin je peux vous la scanner.
comment pensez vous résoudre ce problème ?
je reste à votre disposition
Claude QUERO
Adresse mail : claude.[protected]@gmail.com

I wrote multiple emails to wish.com on "Support@wish.com" but didn't heard back from them. i explained my issue in every email.

I had an old account with the same email address "gursimran.kaur.[protected]@gmail.com". I got an email few days back that someone has tried to change the email address of mine on it. And since yesterday i tried to get into and login in my account but i wasn't able to because somebody hacked it and changes the email address. I have my credit card details saved in that and also $24.70 credit balance in it.
I am worried since last 1 week and tried to reach out to customer support but they guys didn't helped me.
Than i made a new account from my old email address and it get me into it which means somebody else is using my old account with new email address.
"[protected]@eveav.com" this is the email address which requested to change it and i got email from WISH.
Please help me before that person miss use my card details and balance.

Wish team is not even bothering to respond back. Please help me.

Regards
Gursimran Kaur

Store: WISH
I ordered the shirt Sep 11, 2019. I received a confirmation that it was delivered on Sep 19, 2019. The problem is I never received it. I waited a while because deliveries sometimes takes longer than they say. But no short. I've contacted WISH several time and all I get is that they do not issue refunds with confirmed deliveries. Who confirmed it cause I didn't get the shirt. I asked for a phone number so I could talk to a real person. Still waiting for a response.

EMAIL/TEXT HISTORY
Question Details
Awaiting store response
Store: zhaojinjin
Asked: Oct 16, 2019
Question #: 5da701774593cc5b5bdbbff5
Topic: Submit a Refund Request Items
Order Placed: Sep 11, 2019
Order #: 5d78d3fef04b231f90439816
Details Abbey Road 50Th Anniversary Signature Shirt（s-5xl）zhaojinjin
Refund is Processing
Tracking #: LN791862850CN
Delivery Estimate: Sep 20, 2019 - Sep 27, 2019
Track Package
Messages

Oct 16, 2019
Wish Assistant said:
A transcript of the chat between Ann Lemire and Wish Assistant:
(Ann Lemire)
(Wish Assistant)
>>> Hi Ann, I'm Wish's support assistant!
>>> Thanks for reaching out.
>>> Here's the latest status of this item:
>>> Delivered on Sep 19, 2019
>>> Have you received this item?

(Ann Lemire)
>>> No

(Wish Assistant)
>>> Sorry to hear that you haven't received your item. Most items arrive within a few days of the estimated date. What would you like to do?
(Ann Lemire)
>>> I want more assistance
(Wish Assistant)
>>> I can re-direct you to a Wish support agent to better assist you. What would you like to do?
(Ann Lemire)
>>> Contact support agent

(Wish Assistant)
>>> Please describe the issue in detail so that we can best assist you.
>>> Please take care not to include sensitive information such as credit card and personal identification numbers in your message.
Oct 16, 2019
Ann Lemire said:
5d78d3fef04b231f90439816 has not been delivered. When I got the delivered notice I thought it might take a little longer but this is a long time and I wanted to take it on my vacation which starts on Oct 27th. Can you help me
Oct 16, 2019
Wish Support said:
Hello Ann,
Thank you for letting us know on this.
I'm sorry to hear that you haven't received your order. After reviewing the tracking information, I can confirm that it was delivered to your shipping address on September 19, 2019 at 11:56 am to your mailbox in 53 Sutherland St., Lowell, Massachusetts, 01850, United States.
If possible, we ask that you check your surrounding areas or contact your local post office for assistance in locating your package. For more information about your tracking details, please use this link below:
https://wish.com/transaction/track?tid=5d78d3fef04b231f90439816&vid=5d0cafec50f59c602990002f
We hope this helps, but please don't hesitate to let us know if you have any other questions. Thank you for your understanding.
Arjay
Wish Customer Support
Did you find this helpful: No

Oct 17, 2019
Wish Assistant said:
A transcript of the chat between Ann Lemire and Wish Assistant:
(Wish Assistant)
>>> Hi Ann, I'm Wish's support assistant!
>>> What can I help you with today?
(Ann Lemire)
>>> An item I ordered
(Wish Assistant)
>>> Which item do you need help with?
(Ann Lemire)
>>>
(Wish Assistant)
>>> It looks like your item was delivered on Sep 19, 2019.
>>> Delivered on Sep 19, 2019
>>> I see you are trying to re-open a closed ticket. Have you received this item?
(Ann Lemire)
>>> No
(Wish Assistant)
>>> Hmm, that's strange! Apologies for the inconvenience.
>>> I can re-direct you to a Wish support agent to better assist you. What would you like to do?
(Ann Lemire)
>>> Contact support agent
(Wish Assistant)
>>> Please describe the issue in detail so that we can best assist you.
>>> Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Oct 17, 2019
Ann Lemire said:
I got a notice saying my shirt was delivered but I never received it
Oct 17, 2019
Wish Support said:
Hello Ann,
Thank you for writing us back.
I'm sorry to hear that you haven't received your order. Based on your order details, it appears that the tracking information shows that it was delivered on September 19, 2019 at 11:56 am to your mailbox in 53 Sutherland St., Lowell, Massachusetts, 01850, United States.
Here are a few tips that might help you locate your package:
- Verify the shipping address is correct.
- Look for a notice of attempted delivery.
- Search around the delivery location and check other possible entrances.
- See if someone else accepted the delivery.
Additionally, you can also contact your local post office for assistance in locating your package. We recommend providing them with this tracking number, LN791862850CN, and tracking details shown on the link below:
https://wish.com/transaction/track?tid=5d78d3fef04b231f90439816&vid=5d0cafec50f59c602990002f
We hope this helps, but please don't hesitate to let us know if you have any other questions. Thank you for your understanding.
Arjay
Wish Customer Support
Did you find this helpful: No
Thank you for your feedback!

Oct 18, 2019
Wish Assistant said:
A transcript of the chat between Ann Lemire and Wish Assistant:
(Ann Lemire)
(Wish Assistant)
>>> Hi Ann, I'm Wish's support assistant!
>>> It looks like your item was delivered on Sep 19, 2019.
>>> Delivered on Sep 19, 2019
>>> I see you are trying to re-open a closed ticket. Have you received this item?
(Ann Lemire)
>>> No
(Wish Assistant)
>>> Hmm, that's strange! Apologies for the inconvenience.
>>> I can re-direct you to a Wish support agent to better assist you. What would you like to do?
(Ann Lemire)
>>> Contact support agent
(Wish Assistant)
>>> Please describe the issue in detail so that we can best assist you.
>>> Please take care not to include sensitive information such as credit card and personal identification numbers in your message.

Oct 18, 2019
Ann Lemire said:
I have already done all the things that you suggested in your email including going to the post office. So what do I do. I'm out the money and I don't have the shirt. This is very upsetting. I need some resolution with this issue.
Oct 18, 2019
Wish Support said:
Hello Ann,
Thank you for keeping in touch.
I apologize for any inconvenience, I can imagine this must be very frustrating for you. As previously mentioned, the tracking information confirms that your item was delivered. I understand that you have already checked with your local post office and neighbors. As it is, we are unable to issue refunds on items with confirmed deliveries.Please review Wish's policies for more information. We hope this clears things up and appreciate your understanding.
Arjay

Wish Customer Support
Did you find this helpful: No
Thank you for your feedback!

Oct 21, 2019
Wish Assistant said:
A transcript of the chat between Ann Lemire and Wish Assistant:
(Wish Assistant)
>>> Hi Ann, I'm Wish's support assistant!
>>> It looks like your item was delivered on Sep 19, 2019.
>>> Delivered on Sep 19, 2019
>>> I see you are trying to re-open a closed ticket. Have you received this item?
(Ann Lemire)
>>> No
(Wish Assistant)
>>> Hmm, that's strange! Apologies for the inconvenience.
>>> I can re-direct you to a Wish support agent to better assist you. What would you like to do?
(Ann Lemire)
>>> Contact support agent
(Wish Assistant)
>>> Please describe the issue in detail so that we can best assist you.
>>> Please take care not to include sensitive information such as credit card and personal identification numbers in your message.
Oct 21, 2019
Ann Lemire said:
I have already done all the things that you suggested in your email including going to the post office. So what do I do. I'm out the money and I don't have the shirt. This is very upsetting. I need some resolution with this issue.
Oct 21, 2019
Wish Assistant said:
A transcript of the chat between Ann Lemire and Wish Assistant:
(Wish Assistant)
>>> Hi Ann, I'm Wish's support assistant!
>>> What can I help you with today?
(Ann Lemire)
>>> An item I ordered
(Wish Assistant)
>>> Which item do you need help with?
(Ann Lemire)
>>>
(Wish Assistant)
>>> We have already received your previous support message. A Wish support agent should respond within 2 business days.
>>> What would you like to do?
(Ann Lemire)
>>> Continue with this chat
(Wish Assistant)
>>> Thanks for reaching out.
>>> Here's the latest status of this item:
>>> Delivered on Sep 19, 2019
>>> Have you received this item?
(Ann Lemire)
>>> No
(Wish Assistant)
>>> Sorry to hear that you haven't received your item. Most items arrive within a few days of the estimated date.
>>> What would you like to do?
(Ann Lemire)
>>> I want more assistance
(Wish Assistant)
>>> I can re-direct you to a Wish support agent to better assist you. What would you like to do?
(Ann Lemire)
>>> Contact support agent
(Wish Assistant)
>>> Please describe the issue in detail so that we can best assist you.
>>> Please take care not to include sensitive information such as credit card and personal identification numbers in your message.
Oct 21, 2019
Ann Lemire said:
I want a phone number so I can talk to a real person please. I am very upset about this situation

I am unable to contact this company on the 1800 number. I purchased a handbag on 10 October this year and have had no notification or update on my order. Reference number 1010AUD000000003264 (the reference number on my credit card account).
My name is Janelle Cross and I live in Australia. If I had purchased this item on Paypal I would have cancelled the payment. Unfortunately this is not the case. Please assist asap in this matter or I will have no hesitation in taking the matter further.
Regards
Janelle Cross.

1 quantity lipstick order ID 5d89d41ee29805356e9039bc store iuoman shop processed 3/9/2019-1/10/2019
1quantity eyeshadow order ID5d89d1141a7fd00e3c78cff0 store us nancy processed 24/9/2019-28/9/2019 1quantity usb external cd-rw burner dvd order ID 5d98132a8b3b79227e7578a3 store young people shop processed 6/10/2019-8/10/2019
1 quantity high speed 4 ports usb 2.0 hub store vastsee processed 7/10/2019-10/10/2019 when i try to send you an email it comes up with blank page.
very dissapointed/ as i have purchased other products from wish in the past and had no trouble at all.
I would like to be refunded for the above products mentioned.
fiona kloukinas
email address [protected]@hotmail.com

I ordered a Nokia 2 phone case on 9/10/19. It is way too small, I mean it doesn't even come close. It seems your website won't let me summit for a refund there anymore. How do I take care of this issue? My order doesn't show on the site either. I would like to request a refund since non of the cases fit my phone. This is the 4th case that I've ordered for my phone that doesn't fit a Nokia 2 Phone. Again my phone is 3'x6'. I have asked for assistance with this and gotten no response. I aslo noticed that your website no longer keeps a customer's order details. It doesn't even show that I have ever ordered and items when I have ordered several items. What's going on with the site? Anyway I'm requesting a refund and instruction on how to return the case.

Thank You: Tonie Rainey

I had a fraud issue with my MasterCard last year and I have now since recieved a new one but it won't for some reason let me check out the items in my cart. I know they looked at all of my past purchases when they were looking into the case and there was some items from wish but the were sent and have since been put on my new card which is great. So please help me check my cart out.

Wish app saids free shipping on orders over 55 dollars well my order is almost 300 dollars and the shipping s over 100 dollars . This is not just FALSE ADVERTISING ITS LUDACRIST. Ive been a loyal customer now for several months and ive recieved free shipping only once. Im considering leaving Wish for a company that doent FALSE ADVERTISE . CLEAN UP YOUR ACT WISH OR IM GONE!

I agree with what she is saying about items being advertised at a low low price and even free but as soon as you pick from the color or size pop up, it reveals the actual price for the item. The Wish platform was not like that before. If the item was advertised as free, it was free with the exception of shipping. I have ordered from this app previously and there is a significant change; The advertised is false and deceptive. I even went to the related tab section to and found the same item, different priced advertised, different company, and even a lower priced advertised. But once I get to the size and color section there it was, the real price. Just the same as before. I don't like getting teased like that. I just want to know what does the ad price have anything to do with what they're really selling it for?!? Even with the promo and discount codes and blah, does does an item go from free to paying $6 in shipping to checking out your cart and the total come $18.00?!? Totally rhetorical, quite entertaining if you like mind f#%!s.

Please me why my MasterCard will not accept any money from me on my account and I am thinking it's not our cards it could be y'all payment system and so y'all needs to come up with a better system cause ever time I try to pay for my item it comes up a message contact support system about my payment process please do something or I will stop getting any thing from y'all period. I know I am loyal customer.

Hi, i have been using wish for a long time and most of the time i am happy with the products, but lately i am to scared to order anything as i am not always getting the things that i ordered. It is not the first time that i have not received my products and if makes me think twice now before i order anything.
Please can this be looked into or monitored more carefully.

Never received my order and Wish along with PowerMup declined to give me a refund or reship merchandise. Lousy customer service I'd say! I've used Wish several times and never had an issue with getting a refund if I didn't get an item or had an issue. I'm not sure what has change or if it's particularly this store but 30.00+ dollars - - I'm sure they could have sent me a gift card for the the store or something! 😡

0n 10-19-19 wish.com placed an $88, 80 order from a list of items on a "buy when I can afford it list", not an actual order! I cannot afford it right now and am cancelling as of now. Put my money back in my bank account! I have filed a dispute against your action already with my bank! Your actions were inappropriate and incorrect and I would appreciate your cooperation in this matter!

The above mentioned product was not delivered, but I accidentally click on the received bottom.
I repeat I did not receive the product.
Please respond ASAP, thank you.
Your customer support did not respond to my complaint, just throw me with set of standard answer, but did not provide any revenue for me to reach them, so that the problem can be resolve properly.
Maybe is time you look into your feedback system.
Thank you.

I received an email from Wish stating I had asked for my email address to be changed. When I tried to stop this, it had already happened. My account is gone along with my points, orders & everything else. I had to sign up as a new account. I'm extremely upset about this & Wish can't send me any emails because the hacker is getting them. The customer service is terrible & I can't get anyone to respond back. I had over 12, 000 points, had ordered lots of things, had extra discounts & am a member of the Wish community on Facebook.