Wish
Reviews and Complaints

I have 20 items in my cart. I want to only purchase 2 items right now. I don't know how to do this. There is no way to select a product. When I try to check out, it checks out entire cart. I have written several emails your answer doesn't make any sense. I have tried everyway possible. I still can only purchase the entire cart. How can I select and individual item?

An order was placed mistakenly, I logged a refund / cancellation query immediately, Wish customer care got back to me days later with the excuse that my order was already shipped and they can't refund me.

Why was the order shipped if I logged a query seconds after my card was charged ?

Now I'm being sent items that I do not want, after having a back and forth email charade with the customer care they still refuse to refund me.

did not recieve everthing in the descriton such as the recharable batterys and the charger which as u can see these items are clearly stated in product description

Description
Show Less
Package including:
1x 5LED Headlamp
2 X 18650 Battery
1x USB cable

Item Type: Headlamps
Battery Type: Lithium Ion
Purpose: Hunting, Fishing, Camping, Cycling, Hiking
Certification: CE, FCC, RoHS, CCC
Light Source: LED
Switch Mode: High/Middle/Low
Model Number: 5 LEDs Headlamp
Waterproof: Yes
Beam Angle: 180°
Model of LED Beads: T6
Lumen: 100000 Lumens
Zoom: Rotating Zoom/Tensile Zoom
Battery: 2*18650 rechargeable battery
Charger: AC Charger, Car Charger, USB Charger
Modes: 4 Modes
Material: Aluminum alloy and plastic
Color: Red

Attention:
1. Check the battery: Make sure the batteries are loaded in the correct direction and headlight;
2. When using a headlight, according to voltage and battery headlight asked to choose, not indiscriminately, to prevent burn circuit boards, different models, different voltage batteries should not be used simultaneously;
3. In use, when the brightness of the headlight changed significantly To close the headlight, causing the battery to prevent battery over-discharge, and timely charge; Note that the battery waterproof, moisture, drop, etc., charging speed of the charging charger after the light turns, promptly removed, do not overshoot;
4. A long time do not use the battery, the battery should be fully and maintain normal about three months and then charge and discharge time, to avoid chemical corrosion;
5. The lamp cup inner wall to keep clean, absolutely not hand or hard objects to clean, clear fingerprint on the lens, the available cotton swab dipped in lens cleaner and gently wipe;
6. Do the headlight prolonged contact with sunlight, water, chemicals and corrosive gases, etc., to avoid damage to the headlight;
7. Non-professionals do not disassemble the headlight prevent the destruction of the circuit board.
Note
1. You can not direct light eyes, so as not to damage the eyes;
2. Do not use excess pressure, voltage should not exceed 4.2V, the battery Do not inverted, otherwise it will burn board;
3. Charging look charger positive and negative, do not overcharge and over discharge the battery to avoid damage to the battery life (charging time is generally 5-8 hours)
4. When using a headlight, check the threads of the tightening no loose, or it may cause micro-light does not shine goods;
5. The headlight should avoid sunlight or high temperatures place, stop using, remove the batteries fully charged, stored in a cool dry place;
6. The company has a living waterproof headlight, rain generally not a problem, but do not have diving capabilities, do not carry this torch diving or prolonged on the basin, the bathtub;
7. To keep the O-ring (sealing gasket) and threaded move smoothly, please 2-3 times in its surface wipe Vaseline oil annually.
Charging instructions
Should replenish low battery, so as not to affect battery life, but also during prolonged storage battery to charge the battery.
This kind of headlamp features the 5X CREE XML-T6, the headlamp comes with an adjustable base which will enable you to change the light direction freely. It is suitable for the outdoor activities, such as cycling; fishing; camping; traveling; hiking and etc.
The head band is adjustable, So it`s fit for everyone.
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Store Ratings

w8factory
4.4

(13753)
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We want you to be completely satisfied with your purchase on Wish. Return all products within 30 days of delivery if they are not up to your satisfaction.
Zoom able 500000LM T6+XPE LED Head Lamp Zoomable 5 led Headlight Tube Torch LED Flashlight+Car Charger for Outdoor Lighting (Color: Gold and Red)

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Size:
Select Size as u seee below it clearly states in the product descriton.

Ordered from Wish, never received anything, complained and received a "system generated" refund - on 27 June 2019 ! Up to this day (1 Oct) I received NOTHING !
All complaints and support issues are classified by electronic system and the SAME (ridiculous !) answer is given by the SYSTEM. One cannot get hold of ANY HUMAN being that might be able (or willing) to resolve your issue. Even the latest BILLIONAIRE CEO of WISH (Peter) cannot be reached. I hope this company goes down SOON !

I ordered a smart watch for my 10 year old daughter, after over a month a box arrived today 1st of October, on the packaging it saying Smart watch but it contained a Penis pump.
See photos below, Very disappointed.
Tracking number: W1000507384873EPC
I do not feel secure calling the 800 number as i am in the UK, contacting Wish on the app is useless as it gives generic answers so did not get an answer to my questions.

I'm Constable Semple from Campbelltown Police in New South Wales. My email for further contact is [protected]@police.nsw.gov.au.

I'm investigating a fraud matter where my victims vehicle has been broken into and NAB credit card has been stolen and used to make 2 purchases both to the value of $46 from wish. Reference no's - [protected] and [protected].

The transactions were likely to have occurred on the 10th or 11th of September.

I'm requesting the information provided to wish for the order: Name, mailing Address, ip address and mobile number, exact time of purchase and what was purchased.

Thank you for assistance.

So i did order 35 limited quantity deal to get answer 2-3 days later that unfortunately i did not win the listing on all items. It was ok to try as now i will never do it again. I need wait 2 weeks for refund. Thats all about that great deal. I did make research online to find out more about wish limited deal but it looks like only people who get paid for saying that is true and they get many items almost free. All dollars and pound etc WISH get FROM US... every day they getting mo ney from all countries wish work in, imagine how many milions ... their bank percentage grow our money. They use our money for 2 weeks and then send to us back. This is so easy money for them that they even dont need to sell items anymore. Lets say they make 5% on my £1 = clean 5p a day they own from my one pound for next 2 weeks, thats give £ 0.70p And now count how much they'll have when 1 mln people will pay them a pounda day.
when they
All online big companies make biggest money not from customer happines... just from our money, even when they will need to refund them back to us.
If you have any questions email me: [protected]@hotmail.com

HI, Invoice number 5d769baa76bf62332241705f ordered September 9, 2019, to date I have not even heard if my order was received and details when it would be shipped, Please, let me know what is happening with this order. Thanks Carolee Mccoy my email is [protected]@gmail.com I have ordered through wish before, didn't receive my items I thought I would try it once more. I believe service with wish is very poor please prove me wrong

I cannot change my email. It shows it as "nu", ive followed what to do however how can you sign in with the original email if there wasnt one?! Can you help me here. Id love to talk to a real person from wish to get this fixed so that i can receive emails from wish! I get stuff only by text messaging through my cell phone!
Heres my information my email address is:
[protected]@comcast.net
Can you please add my email to my account?

Order placed on March 27, 2019 but till I don't receive my product. I did not get any proper reply from wish. Kindly solve this problem as soon as possible. All most more than 50 times I try complain but I did not get proper way now only I got now to make complain. Kindly cancel this order refund my money. Almost 6 month complete total amount paid Rs. 466/- solve this complain.

OMG.
I am so upset. I have been trying to contact a real person for a couple of months.
Part of my order still hasn't arrived and the boors I ordered are too small - I need the next size up.
Can I return the boots and get the next size up? Where is the rest of my order? I sM sick of jumping through hoops to find out what's happening.
Can someone (real) please help me.
Suzie

4 of my orders that I payed never got to me i dit put in more than one complain in the pass and nothing happened i use to stay in de Villiers street egret townhouse then moved to Kipling street young way2 i zm stil here iz there any change you can sent it again i payed for it .

Some items is ordered more than 2 years ago so ic you cant get it you can replace it with something similar i dont mind i hope you can resolve it ic noti dont no where els to turn to
Thank you
Willem johan Oosthuizen

On September 26, 2019 two unauthorized orders were placed on wish.com for a total of $4564.00. I was able to cancel one of the orders and they say that they will refund my money but I will have to wait 14 days which is totally unacceptable. The other order is pending payment from my Credit Union which has a pending hold on it. These orders were for a total of 28 units of the same item . They have a phone number but goes to a recording that refers you to their website, totally useless. You will never be able to speak to a real person. This business needs to be investigated for fraud. This has been a real nightmare for me.

I have been emailing for a while now and have told wish account has been hacked, so all the items I have ordered have gone to the wrong country and address.

I am not getting anywhere with wish and just want a refund now.

Please advise

Below are my order numbers. I have received nothing as everything has gone to usa and I live in england. All i'm getting from wish is check my local area for the packages and the they're marking the situation "solved". No it's not as I haven't received one single item and I ordered 10 items.

How do I return the items I am unsatisfied with? I ordered many items recently, and was only satisfied with 3 or 4 of the items. The clothing items were either not like what I ordered or were very cheaply made and not satisfactory.
Here are the orders I am not satisfied with:
Order ID: 5d5417eb57e80c3aa390f8ff
Shipping Address:
Sue Buth
291 80th Ave N
Moorhead, Minnesota 56560
United States

Travel Portable Storage
Plus Size S-5XL Women Casual T...
2019 Fashion Casual V-neck Cot...
Women Fashion Loose Casual Soi...
S-5XL 2019 Fashion Women Solid...
HOT Boho Swing Ruffle T Shirts...

Every time when I tried to submit my payment, this message will appeared.
Before this, I received a message asking me to send the screenshot of the item I try to purchase . I have sent it several times but did not receive any response.message appeared Lately, the abovementioned -"There is something wrong with your user account. Please visit https://www.wish.com/payment-issue to resolve this."
Please let me know what is going on with WISH.

Recently I attempted to start buying again only to find my account had been blocked by the system.. I queried this only to receive an automated response ... as all my purchases had always been paid via PayPal this made little sense...In the past a couple of orders had failed to be delivered and queries had been met with hostility from suppliers...those suppliers I will not purchase from again...others were only very willing to help...in one case the person who signed for the item was unknown to anyone in this house hold...so resupplied the item...

Users:
App Type: Wish
User Id: 566be643efb42685c325f4c3 ... from e-mail...

if this cannot be resolved and the account unblocked I will purchase from other suppliers ... I have put a lot of people onto wish...they won't like this...

2018 10.1 inch tablet pc Android 5.1 octa core july 19-sept 17 - refund shipping?
D7 slim 14 inch quad-core laptop 1366*768 july 19-sept 6
2018 fashion smartphone android 7.0 dual-l july 19-sept 6
5.7 ultrathin android 7.0 octa core 6gb+256 july 19-sept 6
5 inch android 4.4 octa core 8g+256g 4g l july 19-sept 27 - refund shipping?
Getworth r35 high end gaming desktop july 19-sept 6
14.0 inch ultra thin laptop intel cpu 4gb+6 july 14-aug 18
14.0 inch ultra thin laptop intel cpu 4gb+6 july 14-aug 17
Excellant gift! fashion 6.0 android 5.1 un... july 14-aug 17

Only 2 items above I asked for a refund to the shipping I was charged and just to see if I am being frauded by wish, I left the other ones on the list above to see if they honor what wish said they would . The items were free, all i had to do was pay shipping cost and I have done that. This is public media that needs to be made known if you order what wish lists for free, then it should be honored and the customer should not be frauded. I will be sure to stop shopping with Wish.com and all others that I know will not shop there as well. Thanks wish for being a fraud.

Somehow my shipping address got changed to a completely different address and state. I deleted that address and reentered my original address. Now when I tried to order you are asking for a bank statement which I don't have. I used to shop with Wish a lot but now I am extremely frustrated. I have spent hours trying to fix this. Please, I need help!

On September 24th and 25th someone took money off my credit card onto this account and decide to go order a bunch of different things I did not okay it and I did not do it myself now I have no money on my credit card and I got two children that it's hungry all I want is my money back on my credit card cuz this is getting really ridiculous the only thing I bought on wish is the Bluetooth speaker the day before please get back to me as soon as possible thank you