Wish
Reviews and Complaints

I have not been able to purchase products from wish it asked me to send a picture of my bank statement which i've never had to do before i've spent hours on my phone trying to figure out how I can purchase the things that I want from wish. Please get back to me and help me with this issue. I'm in the position where i'm going to have to shop elsewhere and I really love wish and hope that doesn't happen. Thanks

I have tried several times to place an order but have a problem placing the order due to the following

The address of delivery in London the UK is different from my credit card address which is in Dublin the Irish Republic

Simplified by billing address is different to address I wish the goods to be delivered.

Please advise if this can be resolved

Kind regards

Leslie Jones

I keep trying to order and make mayment on my order but keep being told my account has issues and I need to verify my identity and send a photo of abank statement of previous o rder/p ayment to wish
I don't have a bank statement nor was I able to make a successful payment for a first time order back in May/June 2019 because of the same issues
I've been blocked and don't know why
Please unblock me so I may make future purchases with wish

i have been trying to cancel an item the website said to go back to order history when i go to order history it says nothing about any cancelation i went back to custumer support and they said nothing about canceling my order also i wanted a free item you charged me $3.00 when it was free.now there is a problem with payment.the email said to type above a line that you cannot due on the computer.also when i called the 800 number it says to go on the website.

When I ordered my shoes they were too big as I ordered a 40. When I try to make a return all company lets you do is go in circle getting the same message, I did the on line chat and it sent me toa link that says I have topay $1.00 to go any further with the return. I do not want to try anything for atrial basis. I want to retur my shoes. Please help.

Wish got an email from someone asking for a new email account to take over an established email account, mine.
Clearly Wish account system has been breached - customer services should not have given another user my account without checking with me first. I will not be responsible for any purchases taken out of my bank in someone else's name. Please warn all users when break is verified. Happy to pass on email detail of fraudster and email evidence of above as and when requested. Thank you.

To whom it may concern,
I'm writing this to you about a issue with my information im trying to add
It wont let me add my credit card information to order item in my cart so how can i solve this issue so i can order my items from you.It would be greatly appreciated on help to solve this issue.please send me a message how to fix this issue.
Thank you, paula

I wanted some things off your web cite never got my makeup I ordered or the money back. I also ordered somethings today that I cancelled and customer care said I'd get my money back in an hour. I still havent received my money. Also everytime I order something from you guys you do very well at sending and me receiving my products. Please tell me were is my money and makeup.

I have using my wish app for a while now. I have recently made an order from wish. I had been getting on wish during nightly give away to win gifts . I would open my wish app around 8:30 pm, of course I've never won anything, but now I don't even get the notification to click on an item to try and win. I don't understand why I am no longer receiving notifications for the nightly win give away from wish. I open app at 8:30 pm at 9:17 pm no notification of chance to win starting, only at 9:17 I receive no more gifts available.

The vendors at WISH frequently list items for 1$ and 1$ shipping then refund your money the next day. You lose any sales tax and sometimes the shipping.

They are perpetrating some kind of scam to inflate their sales numbers for either a better spot in lists or some kind of advantage that Wish gives them.

Whatever the reason - do not purchase really good deals - it's likely that you won't see the item you ordered.

There is also a scam where they list something for a good price but then when you choose a color or size the "great" price disappears.

In any event, proceed carefully. Wish is a pirate site and the vendors are thieves and liars. Their refund policy is OK - but your time and tax/shipping may be gobbled up by said pirates.

When I go to check out some items on Wish, it tells me to screenshot a bank statement showing a previous purchase. Since I have no access to that at the moment, I screen shot an email I got from Wish confirming one of my previous orders. I was unsure if I could do that, but I consider that still proof of me purchasing something on my bank account. If someone from Wish can assist me with my problem, I would highly appreciate that!

your site on your nike shoes is false cause went to buy a pair and it said i only had to pay shipping and then when i went to buy them it said it was 19 dollars and shipping was 13 dollars and im kinda pissed cause its false u need to make this right and fix it and it was like that on other pairs to this isnt right i thought i was going to get shoes for one pirice and it end up being twice as high as it said i like your site but this isnt right that is false avertising

The product is called "Game pad controller buttons, bumper trigger a pair of placement+tools for Xbox One" And I bought it in purple and the triggers, bumpers, and the Xbox button don't even fit it's doesn't even have instructions to how to install all of the buttons and both of the triggers and both of the bumpers and the d pad so I had to look it up and I spent like 4 hours working on it and it doesn't even fit so then I took it all apart and then I put it back together as its original form and then I found out that it was broken so then I tried contacting wish the poor and they turned me down so then I tried to contact English support again and they turned me down so I done that like 4 more times until I looked up on Google wish support agents in the night brought me here and then now I'm typing all of this for no reason because you're probably going to get turn me down

Refund my money with money, not "wish cash" (smoe kind of voucher) than blocked my account !
Is Wish Customer service promise still valid?
Or does the tongue not have bones? So that the appointment can change at will. Wish refund to me with wish cash, than blocked my account with reason : "Payment issue and account verification." Need to uploading my ID card and My Credit Card Billing statement.

Wish Customer Support was promise me:
Store: pxshop
"Hello Erwin, Thank you for waiting patiently. I'm sorry to hear that you still haven't received your item and it is beyond the estimated delivery date. Since your item hasn't arrived yet, I've gone ahead and refunded this item. Please allow up to 14 business days for your refund to process back to your original form of payment. We appreciate your patience and look forward to providing a better experience with your next purchase. Please let us know if you have any other questions or concerns—we'll be happy to help! Eldrich Wish Customer Support"

Order Number: 5d0a5523d3ff23125341ce6c

I placed an order online about 2 weeks ago. I cannot access my account; when I try to log in on the app, an error message comes up, "no internet, try again." I have internet access, I just can't access Wish.com. I would like to receive the product I ordered, women's overalls. I would like to resolve this problem. I would like to hear a response from the company.

I placed the above order at the start of july. I placed a few orders around the same time and some have been refunded due to exceeding delivery dates, however, this particular item has had no resolution. It started off as an issue with the wish assistant saying I had already cancelled the order so I could not cancel it again, even though I hadnt. Numerous attempts were made over the space of 48hrs but the automated response just kept me going in circles.
I brought it to the attention if customer service that the tracker showed an attempted delivery was made 31/7/19 which is completely false as the delivery address is my work site and I accept all the deliveries. I received a response from an agent who sent me a link to the exact same tracker and no further information. I was then told I had to wait until the 10/8/19 even though I had already pointed out that at that point an entire week had passed since the said attempt to deliver and no one had come at all for another attempt. Even so, I had no choice and I was promised that if it was not delivered by 10/8/19 that they would resolve the matter (initially I wanted wish cash but now I just want my money back as I no longer want to shop with wish due to this saga). The latest reply says im now to wait even longer and the date has been pushed out yet again. I know my rights as a consumer and I know I am entitled to a refund. I did give the agent a chance to justify why I should wait longer by producing evidence of an update from the postal service but there has been no update at all. I myself have investigated this and the latest status is still dated 31/7/19 as delivery attempt failed, which again never even happened. This is completely unacceptable. My entire reason for buying the item has passed also as it was to be a surprise bday gift for a friend, which ive had to pay for another item in cash due to this extremely long delay. I knew that there would be no delivery attempt on 10/8/19 as that was a saturday and we dont get deliveries then, which I assumed the agent would know but he did not.

Finally, I want to make myself clear... If I do not have confirmation that a refund is being processed immediately on my next reply from wish.com I will make sure that all social media I have access to and all of my contacts are made aware of the unbelievably poor customer service I have received and the amount of items I have ordered of late that have never been delivered as well as the inconsistent replies I have been getting that do not comply at all with consumer rights and merchants responsibilities.

I have tried to approach this issue through the automated response, through the customer feedback avenue and even through wish post customer enquiries and have had zero resolution.
I have kept records of every interaction (or attempt to resolve) and it is astounding that this is still unresolved and no adequate reason to keep me waiting.

In 24hrs I will begin posting my recent experiences with "wish" on social media. This is not a threat. This is my final warning.

Below is an email trail from one particular agent who just doesnt seem to understand the obligations of the company and how inappropriate it is to keep making me wait without any real or tangible reason for doing so. As you will see, I have laid out the facts for him multiple times and yet he simply refuses to give me my money back. Also, I last replied to him on 10/8/19 without receiving any response for 4 days now as I made it clear I am not willing to wait any longer and now want a refund directly back into my bank acct. I believe this is an intentional attempt to ignore me until yet another estimated delivery date elapses. If it does elapse before I get a response from him or the complaints department I will be making a call to "a current affair" and they would be more than happy to give this some exposure on national tv as I am certain this is not an isolated case.

Rambo ramas

i have been ordering items from wish for some time now without an issue, most recent about 5 days ago. i had forgotten a couple of items and went back to purchase when all of a sudden a message came up about a problem with my account. just to let you know i do not have a problem with any accounts i have or with any company i have delt with. from what i am seeing there have been several of this same complaint that i have seen and if anything the issues seem to be on your end. i really enjoy shopping on your site but if you would rather screw around with the customers oh well it will continue to be your loss., if you can fix this issue fine but the purpose of being able to shop online is the convenience and hassle free shopping. last but not least i have never had an issue paying for anything here and i will not send you a copy of any bank statements, i do not do that for anyone never mind an online shopping site. this needs to be handle asap or i will contact further other people i know well in your industry

On August 13, 2019 someone from the store you delivered my product, request refund for the merchandise order # 5d47008188aa1ba345 49b50a (sticky two sided strip). I didn't request it, so therefore this place opens packages and keep whatever they want and request refunds on behalf of the buyer. This people are stealing both from you and your customers. I will no longer request you to deliver it at that place. The place is Gifted Unity CPR & More. The address is. 331 S Water St #B Henderson NV 89015

Wish is falsely reporting out of stock items that were purchased for $1. After everything has been confirmed and ship date is nearing, they email saying out of stock.
I was refunded at that time.

If you look at their current selling stock it's
there for a higher price.

Purchased items were 3 drones, 2 pair of boots and a pair of pants.

Prices were increased approx 20-40x.

The cheap ring, bracelet and clear m/c glasses are all still pending delivery.

Thanks,
Kevin Sorenson

Someone purchased an item of $24.85 on 8/11/19. The tranaction # 24x7323. I need a call back from you al ASAP! I have not created an account with wish.com. I'm reporting this to the Police Department.
Call me immediately at [protected]. I need to know who placed this order and what was it that they ordered? Evidently you all do not verify the owner of the card. I need to speak to a representative immediately. This is theft and you all allowed this to happen because of not verifying the owner of the card. I demand a full refund and a call from a representative!