Woolworths
Reviews and Complaints

Today, 3/6/2019 Southpoint, Hillsdale Store.
I've recently noticed Woolworths customer service deteriorating.
Are staff trained to place our items in our bag at the express checkout?
I felt extremely rushed after paying with my card and then having to pack my bag. The next customer was already being served and I was in their way.
Another instance after I needed assistance at the self serve checkout, I was told I shouldn't have been there as I had too many items for self serve.
Not the way I've been used to service there over the years.
Time for a change.

Gilles Pains, South Australia, Woolworths' store has just changed their self service checkouts to include weighing in the bagging area. We had to call for assistance 3-4 times on 3 June because it was impossible to work out how to avoid errors. Happy to assist in reducing theft of your products but why can't you provide a machine that accommodates normal shopping bags? The machine appears to get confused by the smallest of variations.

Hi my name is Maria Sinclair We shop at your store every week and one of our items we buy is your soda water (Home brand) l buy at least 2 every fourtnight more in the summer this year in total we have at least 5 of your bottles flat not all at once at times l have returned them other times l just throw it out just letting you know that there maybe a problem with this soda water thank you

Shame on you I feel bad for staff who work on check doing the bag and it take time I recommend that customer should pack there own bag not the staff as I see customer sitting on there phone been sooo lazy and well I think customer who in self serve does packaging there own why can't people do same thing on check out as I pack my own well I'm very disappointed with you and shame on you I hope you change rules

Hi,
I bought pre packed chicken breasts on 30/05/2019 and on opening thought the breasts were very small and looked lighter than the actual weight of the breast fillets indicated on the label. So I weighed the chicken on digital scales and it was way under the proposed weight. Then I weighed the entire contents plus the packaging and internal contents including the chicken and moisture bag and found that the weight was incredibly close to the advertised weight of supposedly chicken only. I'm very dissatisfied with Woolworths Glenelg south Australia and wish to take this further.

Yesterday morning and this morning I went to Woolworth Auburn to shop as usual.I was very unhappy after I finishing my shopping.Because when I was approaching the self-service to pay, the staff worked there, the two lady's service was really bad.I think she never know how to speak nicely to customer just used her fingers directing the customer to which self-service machine.At that time, there are plenty machine available.So I didn't follow the one she pointed to me, just went directly the one is convenient for me to use.During I paid the money, something went wrong then I asked for help, while she helped me to fix the problem her attitude was very bad.And she didn't want to open her mouth if I need more help.I think that is the Woolworth customer service to our customer.It is unqualified to employ the staff like that.PleAse double check about it!Thank you!

28/05/19 at 10:03, Woolworths Alice Springs, at 'We are here to help' cash outs.

This morning I went to Woolworths only for a quick top up shopping. I had my baby strapped on me in my baby-carrier and my shopping in the green basket which was quite full, when I decided to use the 'We are here to help' cash outs instead of the self service ones. It is quite hard to move with a baby strapped on myself and I find bending the hardest, that's why if there is a cashier available I pick that payment option. There was no queue, so when the female cashier saw me I went forward and put the basket in front of her. After she asked me if I needed a bag she said 'Could you offload the basket for me'? Although I found the request quite bizarre, I proceeded to offload the 13 items from the basket to the bench (literally 10 cm movement), something that she could have done herself.

I guess my question is, is what Woolworths expect the customers to do when they use a "We are here to help" cash out? I found her request to be very redundant as the basket was in her reach. Moreover, it would be nice to have some help when mothers go shopping while they carry their own baby on themselves.

If it was comfortable for me to bend and offload my basket I would have gone to the self service cash outs myself, I have to admit I am quite disappointed with the cashier behaviour. As soon as I paid she moved back from the counter, letting me feel quite unwelcome. There was no one else in the queue, but a number of employees behind the cash outs.
It'd be great If you could explain to me why the cashier expects the customer to offload the items in the basket instead of doing it herself or, if this was not appropriate from her, for her to undergo some more training.

Many thanks,
Roberta, [protected]@hotmail.com

Today I went to purchase 12 x 2Ltr Australia's Own Skim Milk @ $2.00ea for which I had a Rain Check Voucher Bar Code # 9300633"429980" dated 27/04/2019 from Vincent S/Mkt 2340.
As they only had 7 in stock I elected to only purchase 6 - thinking they could extend the voucher date for the other six when they arrived.
To my surprise I was told the voucher could not be changed in date or quantity.
When I went to pay for the six using the voucher I was told it could not be done as I would have to pay the current price @ $2.50ea for them as the voucher can only be used to purchase 12off in the one transaction.
Needless to say I didn't purchase any and find it hard to believe I couldn't use the voucher for the six of the seven they had left in stock.
That if they had 12 in stock the voucher would have been accepted.

Not happy or impressed Woolies

Merv Evans

rewards #[protected]

The packaging of the Streets rainbow paddle pop 10 pack is deceptively similar to the packaging of Woolworths own brand choc top milk ice 10 pack.
Today at Sugarland Bundaberg, the Streets product was in the area that the Woolies product is normally shelved. I bought the Streets product thinking that it was Woolies and only realised when at home unpacking and openning the package to place in my freeze I saw the different individual item packaging. I then checked my sale receipt to find that the Streets 10 pack is double the price of the Woolies 10 pack. It may only be $3 or so, however it is infuriating.

Im disturbed at the overuse of packaging found in your stores for fresh food items, like tomatoes, capsicum, swedes etc, the list is long and varied. Can you explain why you have packaged everything with plastic containers then shrink wrap them? What is the point? You are basically the biggest supermarket in Australia. You need to be far more responsible in how you offer your fresh food. I cringe at the thought of how much un-necessary plastic is thrown out and how this is impacting our enviornment. You have a corporate duty. You got rid of platic bags. Great! Dont stop there. Start being responsible and reduce your plastic use across your supermarkets. I am considering taking my business elsewhere. It is just not worth it. Change or lose customers. Its simple.

What is the use of offering butchers in store if they are not allowed to cut meat to your requirements? Wanted a leg of lamb butterflied, which I have had done on various occasions, to be told they are not allowed to cut . I thought having butchers in store was to offer services that normal butcher shops do. It was great having the ability to buy exactly what I needed but alas no more. One unhappy customer who will no longer buy meat in store.

M Lee

This afternoon my husband and I did a some shopping at our local Woolworths store. As we are both retired, we quite often do a small shop daily, but today spent in excess of $200. We usually go to the self-service checkouts and did so today. The registers now have a facility to check that items have been placed in the bagging area. This change meant that it took an exceptionally long time to scan our purchases, the delay between an item being scanned and then being able to scan the next item was infuriatingly long. Halfway through our trolley full of groceries I felt like walking out and leaving them there, the process was so stressful. I understand the change is to minimise loss, but for us honest customers can something be done to speed things up.

Attended Woolworths central Raymond terrace nsw and used self serve at 4:25pm. As I left bags in car I scanned items placed them in carrier then. Moved to trolley once there was room in trolley. The self checkout lady lyn came behind me and accused me of stealing. She said "you can't do that I don't even know what you've actually Scanned!" I replied with everything has been scanned. She then stood behind me for a further 2 minutes shaking her head at me. I am appalled at this manner and offended I was being accused of stealing before I'd even finished my shopping or left the store. How bloody rude! Maybe if Woolworths opened more registers customers wouldn't need to use self serve for larger amounts. She also was quite obvious and loud with her accusation and behaviour in front of other customers and my child.

Hello,

Woolworths Kew Melbourne
Thursday 14:00 23 May 2019
Under ground car park

Was sitting in vehicle after shopping and heard a large bang (something hitting my vehicle). One of the Woolworths employees who was collecting trolleys kicked an apple into the side of my vehicle.

I didnt speak to him directly, but reported the incident to an employee in store (smoke counter) and asked that he pass the information on to the store manager.

It just really disappointing that an employee whilst in uniform and on shift would conduct themselfs in this manner. I work extremely hard to have the belonging I have, and I am extremely unhappy with this situation.

No damage was caused by the fruit (thankfully) but not sure if I feel comfortable enough to return, knowing that Kew Woolworths employees conduct themselves in this manner.

I have attached a photo of the fruit which struck my vehicle and the vehicle itself.

Many thanks
Adrian Arco
adrian.[protected]@outlook.com.au

Today I attended Woolworths at Nelson Bay NSW I purchased 2 gift cards plus a couple of items valued at $222.00 all good gift cards were with $100 each Dan Murphy's I paid the cashier tried to activate the cards the Dan Murphy's card would not activate The cashier decided to cancel the transaction and re do using new cards keeping in mind $222 had already come out of my account so okay assuming that she was refunding the first $222 agreed still wouldn't activate she called someone to help, you now have $ 444 of my cash the supervisor was a [censored] ( excuse my expletive) care factor nil I requested an immediate refund and was told it would take 3-5days seriously pretty unhappy at that response you have a sizeable amount of my cash I have [censored] all ! The staff were aggressive unhelpful useless and I walked away absolutely staggered that a Corp of this size can fob me off when none of this was my fault I wasted a full hour patiently expecting a refund or a couple of gift cards sadly my son in law gets no gift card for his birthday tomorrow as guess what you have all my cash ! Can't wait to hear your response on this one

On Monday 20th May 2019 at 7:48pm at Woolworths Casula whilst my husband was purchasing cigarettes at the front counter by a staff member by the name of Shanyle. My husband ordered the brand of cigarettes he wanted, Shanyle brought the cigarettes to the counter, held them face up asking him " are these the right ones" my husband smiled and with a small nod, my husband then proceeded to ask for a lighter, she persisted to wave the cigarettes asking "if these are the right ones several times", my husband started to get anxious at the pressure of trying to look like he knew how to read. My husband said he could not read with much embarrassment, Shanyle laughed at him after hearing this, At this point it was obvious to my husband her intention was to embarrass him. Shanyle asked my husband if he wanted a copy of the receipt, before he could respond she answered for him saying " it doesn't matter anyway because you can't read". My husband felt belittled and embarrassed from this interaction.
When my husband left the store he rang me straight away in a very distressed state, I asked him to go back into the store to get the name of the shop assistant. When he went back to the counter he spoke to the shift supervisor by the name of Christine who on shift at the time. My husband asked Christine if she had heard what had just happened as she was standing two metres away at the time, Christine replied " I heard her ask you if these were the right ones", I replied to Christine " I supposed you didn't hear her laughing at me when I had to tell her that I was unable to read" Christine replied "no" . My husband asked Christine if she had heard the comment in regards to the receipt, Christine said "no she didn't ". My husband left the store after this.
Furthermore in regards to this, this is not the first time he has had to encounter this kind of treatment from the same staff member, previously when faced with the same situation my husband said he didn't think it was company policy. ( meaning waving cigarettes in his face repeatedly asking him to read the packet), the staff member replied aggressively and said it was company policy. My husband said this so he could avoid having to disclose the fact that he could not read the packet due to him being illiterate.
I can not help to think that from this previous situation for no good reason this staff member has intended to embarrass my husband on this most recent ocassion with her behaviour I find this unacceptable. My husband now tells me he has recently been travelling further to other vendors for groceries and cigarettes as he does not want to be confronted with the possibility of this one staff members harrassment. My husband always is very polite when communicating with all store staff and has often had general small talk with various staff members over the few years since the Casula store has been trading. I am not happy at all to write of this as it should not have happened. Nothing more at this point, your prompt attention is appreciated. Thank you Michelle Everingham
[protected]
[protected]@gmail.com

On Tuesday 21st May 2019, I purchased a chicken and mushroom risotto from the cleveland store in brisbane. As I was eating it i found a black small thing, it didn't look like anything else in the risotto and i saw like black string like legs floating attached to it, I had taken it out thinking it was an insect of some sort, pictures attached is what I found when I took it out, it was soft but had, not sure if they are legs, antennas or hair! After I had found this not even a 1/4 through it I couldn't eat the rest not very appetising, just thought I would let you know, not very happy, as I didnt have time to get something else for lunch as i only had 1/2hour, not a person to complain, but will not be buying this product again! Please see attached pictures!
Thank you
Chantell Vines
[protected]@hotmail.com

I shop regularly at Woolworths in Palmyra Western Australia.
Over the last few months I have noticed several days when I have gone to buy fresh vegetables and there are none. Nothing has been restocked AT ALL. As one of these first occasions was early Sunday afternoon I assumed that there may have bee a temporary staff shortage however there have been many time snow on weekdays where this is also the case. I shop after work which means around 4:00- 5:00 pm so not so late in the day that things are left just before closing to be restocked the next morning.

I have left the shop several times now without being to buy zucchinis, cauliflower, broccoli, red onions, celery and so on. This is unacceptable and as a customer and shareholder I am really disappointed.

On one the most recent occasions I took photos to indicate what I am seeing as a customer. Please see attached.
regards

Julia Burns
[protected]@iinet.net.au
[protected]

I've just spent a leisurely stroll through your store at Crestmead as it's the first time in many months I've had to spare time to do so. With my over full trolley I approached the reciters where two were open with converter belts.
I was looked at by multiple crews members I was second in line. A lady approached the other teller with limited items in her trolley where a crew member approached and servers her st smithed register.
Yes she had over the said amount but she also only had s few less items than me.
She got to spend less time waiting.
Yes I left my trolley
I will now go down the toad to Coles.
Thanks for the bad service.