Woolworths
Reviews and Complaints

Such a long time we don't have panic buying after the outbreak of covid 19. Can you review and reactivate the refund policy after suspended for more than a year ! Customers have the right to make a refund.
No refund, than go for exchange. On 28 August 2021 at around 8.45am, I go to Tarneit Central Woolworths to try to exchange a box of light bulb. .. Yes, just 1 box light bulb! ! Not 20 boxes toilet paper nor 20 packs of rice. Unfortunately the shop manager tell me they can only exchange other light bulb to me. Sorry mate, I don't need extra light bulb. Back home and check the policy and there is no such restrictions...Apple must exchange apple is not there. Is this the way that Woolworths make your customers having a hard time in exchange? Is the shop manager have a superime power to override the policy?
Customers need a fair deal in offer and acceptance.

I have visited Woolworths Wadalba every morning at 7am for the past two weeks there has not been any person checking for QR sign ins while I have been signing in people are just walking in not using the QR check in I have also walked past every morning at about 8.45 am and still no person checking for QR Coles across the road has a person there at 6 am checking I will be calling Crime Stoppers and Ray Hadley tomorrow if this is not resolved

I ordered food to be delivered from Woolworths on Friday 6 august,
...
Here is their confirmation for order

Thanks for picking Woolworths

Woolworths logo Woolworths logo
Delivery now Delivery now
Thanks for picking Woolworths We'd love your feedback
Hi Judith

Thank you for your order. We'll confirm your delivery window on the day and advise when your driver is due to arrive.

Some things to know about your delivery order:

We'll do our best to provide an alternative substitution for every product that is out of stock. However, if we're unable to substitute, we'll email you with details of the out of stock products and your refund.
Our drivers will no longer require a signature upon delivery, but will instead take a photo of your groceries when delivered to your address.
Need to make changes to your order? No problem, make changes online until 10:45 pm, Thursday, 05 August.

Make changes to my order Track my order
Make changes to my order
Track my order
Delivery details Delivery details
Order number: [protected]

Your groceries will arrive

Friday, 06 August 2021
between 4:00 pm - 5:00 pm

They'll be delivered to

Unit 4 523 New South Head Rd, Double Bay

Leave order unattended: No

Notes for the driver:

please ring no 4 bell

...

And got an email, or sms that the order was delivered.
It was not. My husband looked all over the places it may have been left, and the street - nothing there.
...
I emailed
[protected]@woolworths.com. au five times on the same and consecutive days. No response. I also tried to call woolworths online 5x, including business hours, late at night, while they were still doing deliveries, so I thought I could maybe reach them with less of a wait, and early in the morning, same reason, and after around half an hours wait, hung up each time.
There is no way to leave a message, or to have a ring back service, nor any indication of how long one needs to wait. On previous occassions I waited on line for over 1 hour, and once the line dropped out after over an hour, and I had to start from scratch. That is not custumer service.
...
I emailed Brad Banducci Chief Executive officer on Friday 6th of august
saying

Dear Mr Banducci,

You are probably do not know how unfriendly the procedures of the call centre is. (the people are lovely)

I was emailed that a woolworth order has been delivered. It has not. I hung up from Woolworths on line because I was tired of hanging on, and of the inane music and words. I have spent literally hours waiting for the call centre to answer me in the past, and it was one too many.

Dear Mr Banducci, companies who value their costumers don't make people who phone hang on endlessly. They say something like - dial 1, we'll call you back, you wont lose your place in the line.

Unfortunately Woolworth does not do that. I have hung on many times, and sometimes for over an hour. Can you please look into that, and make Woolworth a customer friendly place. Don't insult us by thanking us for our patience - we don't have any. Woolworths is forcing us to choose between hanging up or hanging on for long times - we never know how long. And don't record us, please, without first asking permission, and listening to, and acting on our preference.

I hope this is helpful, and hope you can help.

Best wishes, Judith Kaye
His office did not favour me with a reply.
...
I emailed
Natalie Davis, head of woolworths supermarkets, and previously leading the development of the Group's Customer 1st strategies, transformation and culture. on Tuesday 10th August, asking for a delivery and also to consider a better system of handling phone calls, like I did in the above email.
Here is the email to her
Dear Ms Davis,

Unfortunately, since your excellent work on transformation, woolworths customer care has badly deteriorated, at least as far as support with the many problems surrounding delivery are concerned. I thought you'd want to know and to remediate matters.

We were supposed to have a delivery on Friday, and indeed they emailed us that the items were delivered, but they were not. Not only did we not get it (we indicated they should not be left, only delivered straight to us) but my husband looked all around the block of units we are in, including the footpath around us, and it was nowhere.

I emailed your team every day, without an answer. I tried to ring 5 times, and hung up after lengthy waits. Woolworths makes us hang on interminably, listening to the distorted and inane music, and once I hung on for over an hour, only to be disconnected.

Companies who care for their customers have an option to press 1, and they get rung back, keeping their place in the line. Woolworth does not care.

We are immuno compromised, and should not go shopping. We are running out of things. Could you please have our order delivered immediately, let us talk to your team about other hassles we've not have addressed, and please install the press 1 and be called back option. It is good not just for the customers, but also for the company.

Thank you for your help with this.

Judith Kaye ph [protected], Delivery order #[protected]

Her office also failed to favour me with a reply.
...
I called the very lovely lady in charge of deliveries in Woolworths Double bay, asking for help with getting my order delivered, but she said that could only come from the online team, and she was powerless to help.

I had other matters with woolworth delivery that they failed to address. I would like help with this

My name is Barry Curtis. I live in Pioneer Tasmania. Ph Mob [protected]. I am sick and tired of coming home (1 hour drive, each way) to find that I have rotten food. I have been putting up with this [censored] for 16 years. This Thursday 12/08/2021 is the last straw. I purchased 2 avocados at the Scottsdale store and have cut one open today 14/08/2021 to find that it is rotten. This is not the first time that this has happened, I am sick of complaining, it goes nowhere.

Good evening, one of your staff members Elisha sekadel has been involved in an aggravated break enter and steal on my workshop premises in Hervey Bay. Elisha and her husband stole a 2010 Harley Davidson motorcycle from me after gaining access to my workshop they cut the locks on a container located inside, unpacked it and removed a Harley Davidson motorcycle. The police report number is QP2101412914.
Could you please assist by contacting police and informing them of her whereabouts.

Thank you

Peter Dickson
[protected]

Adelaide, South Australia - Woolworths Truck 311 license registration (SY7BGB) traveling South on South Road, Torrensville travelled in Right lane of for over 10km without overtaking on the North-South Motorway then approx 7:10am 19/07/2021 proceeded to run a red light at the intersection of South road and Ashwin parade, Torrensville. The driver in question had plenty of time to stop without causing a potential hazard. Absolutely terrible representation of the Woolworths brand.

Order number [protected]. I received a letter advising that you would refund my order by $111.25 as you could not fulfil my order. You still charge me the full price of $403+ . I rang your office, your representative spent 30 min, putting me on hold 4 time, but she could not work it out. Kindly have this sorted out ASAP

I have also advised several times that I had lost my reward card, without responce, when I decided to request a new card, it was denied as I already had one, I have seen several $100 if not $1000 and I am not getting my points, that is so unfair, can you please fix this also.

I will also mention that I can no longer buy fruit and vegetables as what I receive is usually rotten. Needless to say I am very unhappy, I am an age pensioner and can't get to the shop so will appreciate your assistance. Bente Jobsz

Checkout operator Ben, ID W2710001 serving customers and not wearing a mask when a staff member at the entrance making people check in and wear a mask.. Date 17 July 2021 time of transaction 11:18 am.. Pimpama store ID 2710. Corner of Yawalpa and Dixon Roads Pimpama Qld.

Would like this investigated or should I submit the video and pictures to Qld Health. If the public is made to wear a mask and check in then why was this staff member Not? If he was excempt then he should have been working where customer contact was not possible.

Video and images attached.
Video taken by a Qld licenced Private Investigator.

The "mandatory check in" is a violation of our human rights.

I went to woolworths at orion springfield lakes 12/6/21 at 4.30pm. There were two deli employees the one that served me i asked him for $4 of devon then he told me thats all he had (5 slices). I noticed two rolls were sitting by the slicer and asked him to cut me some, he then replied "no as we are both not trained to use it" then laughed at me, then I asked him again if he was serious about not cutting me some and he said yes then laughed at me again. So I left without anything. I shop there all the time and I am not happy with the customer service I received.

Hi,

My name is Lisa Dike [protected]) and i am not happy with the service i received from woolworths. I asked for the settlement amount of my credit card on the 4th of March 2021 and apparently i was supposed to use my card number as reference. My card number was faded i then used my id number a month end i received the statement without the settlement amount, my account was debited and i reversed the payment. I then went to one of the woolworths stores to get help, and i was promised that the issue will be sorted out by obviously looking at the date that the payment etc. TILL DATE NOTHING HAS BEEN DONE INSTEAD AM GETTING CALLS EACH AND EVERY HOUR THAT MY ACCOUNT IS IN ARREARS. I DEMAND A CALL FROM MANAGEMENT TO SORT OUT THE MATTER ASAP. I AM DEFINETELY NOT GOING TO PAY A CENT AND DEMAND ALL MY RECORDING

On 27/05 refilled at Meadowbrook Caltex Woolworths Service Station and they refused to apply my Woolworths Rewards Card 4 cent discount as they claimed only the plastic card or printed receipt accepted, not mobile phone screen grab. This was the first time to refuse this method, please inform me, was it legal claim or for some reason they not happy to give discount there? Thanks

The squeeze bottle of honey is leaking from the flap on the cap and around the cap where it joins the bottle. There is about a spoonful of honey that leaks out overnight on my pantry self.
Here are some pictures showing leakage and batch number.

I am writing to you, trying to find out more information about a product. It's your Tasmanian water. I need to know exactly where the water is soursed? We have been trying to find a website for the product for months with no joy.

Thanks in advance

Hi I have read the following information and am concerned that you are enforcing the wearing of masks in your stores which is causing employees and customers to become ill.

From Anna De Buiscuit, a specialist disability discrimination lawyer

The Government has FAILED to conduct a Risk Assessment of the risks to the individual members of the public for the harms caused to them by mask wearing- or wearing a face covering.
Without such a Risk Assessment, the individual is NOT providing "informed consent" to wear a "medical device" (which a mask is as defined under the Medical Devices Regulations 2002).
A face "covering" falls to be regulated under the Consumer Protection Regulations. The Face Coverings Regulations are therefore - prima facie - unlawful and should not be enforced.
In the view of our legal team, the Face Coverings Regulations are ultra vires the Government's powers but that legal argument is ongoing.
None of the supermarkets are providing their customers with a Risk Assessment either - so their customers are also not able to provide their "informed consent" to wearing a face covering/mask.
This is unlawful as "informed consent" must be obtained.
Anyone being asked to wear or use a medical device - such as a mask - should be medically assessed by an Occupational Health team for their INDIVIDUAL risk posed to them by wearing a mask.
Failure to conduct a Health & Safety Risk assessment is both a civil and a potentially criminal offence.
Therefore both the Government and the supermarkets - and anyone else enforcing mask mandates in the absence of a full Health & Safety Risk assessment in the workplace -, is acting unlawfully and can be held PERSONALLY liable for the damage caused to the individual.
Legal challenges are already being run against the "mask perpetrators" to challenge this unlawful and harmful mask mandate and cases are already being won, and damages for harm caused paid out.
I'm a specialist disability discrimination lawyer who also has a stream of claimants lining up to bring legal claims for damages from this mask mandate. Countless people are being harmed by wearing a mask and others are being harmed from the discrimination they are enduring from being mask exempt.
The flood of litigation is going to be Tsunami-like! Be warned: perpetrators will be held to account.
Anyone enforcing or imposing this mandate should be warned that they are acting unlawfully and will be held personally liable for the harm they cause.
I advise anyone harmed by this mask mandate in a work environment (which supermarkets are) to file a report of your harm to the Health & Safety team and ask them to conduct an investigation into whether the employer or supermarket or other "mask perpetrator " has conducted a valid H&S Risk Assessment.
The local council's Environmental Health Officer is responsible for ensuring that commercial premises in their area are safe for the public. This includes whether it's safe for the public to be forced to wear a face covering or mask whilst in a supermarket or other commercial premises. Without a full Risk Assessment, no one should be required or forced to wear a face covering or mask - it's a breach of the Health & Safety laws and a potentially criminal offence.
If the employer or other "mask perpetrator " hasn't followed the law in forcing you to wear a mask, criminal investigations can follow under Health & Safety laws.
The Equality Act 2010 does not permit anyone to discriminate against a disabled person on the grounds of their disability.
Refusing entry to a shop or access to public services to a disabled person is prima facie disability discrimination. No evidence can be lawfully demanded. It's a breach of both the right to privacy and the Equality Act 2010 to ask for medical evidence in this manner.
Masks worn by the public in community settings, do not prevent transmission of a virus particle as tiny as SARS-CoV-2: that's what the scientific research evidence shows.
Masks can INCREASE the risk of transmission if not face-fitted and fit-tested for the individual wearer as leakage occurs.
Masks can INCREASE the risk of secondary bacterial and fungal infections due to incorrect putting on and taking off of the mask, incorrect storage and lack of sterilisation of the contamination collecting on the surfaces of the mask.
These contaminates are then inhaled: the moisture and humidity of the mask is a perfect breeding ground for bacteria and fungus which multiply in the mask fibres.
These are then inhaled deeply into the lungs where they multiply further, along with the loose fibres of the mask which collect in the lungs.
Secondary bacterial lung infections are a major risk factor from inhaling bacteria into the lungs. Secondary bacterial lung infections were the major cause of death in the Spanish Flu. They had cloth mask mandates then too. See a correlation?
Masks cause multiple organ damage - some of which is irreparable and permanent.
Masks cause social, cognitive, emotional and psychological harm too.
Have YOU been fully informed of all the harms that wearing a mask causes to YOU?
Have YOU had a H&S Risk Assessment by an Occupational Health Team for the risks posed to you - as an individual- for mask wearing? If not, how do YOU know what the risks are? How are YOU providing YOUR individual informed consent to wearing this medical device without a full H&S Risk Assessment? You're not able to.
You're simply guessing that it won't harm you in the absence of a full Risk Assessment.
I have 55 pages of scientific research evidence proving the many harms caused to the mask wearer.
I've prepared a detailed Risk Assessment and a Health & Safety Risk Assessment on mask wearing for any of you who would like to be informed of the harms and risks of mask wearing.
There are a team of around 70 of us professional lawyers, medics, Health & Safety inspectors, industrial hygienists, psychologists, scientists and others who are collaborating to raise legal challenges against the unlawful and harmful mask laws and mandates and policies. Our evidence is therefore drawn from top experts in their fields.

Michelle Davies
[protected]@gmail.com

Hi my name is Dumisa... I hv a complain about Woolworths Eastgate mall... I received an Ice Bucket and it's from Woolworths JST I don't know which branch cos I got it as a gift it was amongst my presents and I don't know who bought it amongst those people who dropped my gifts..since I have an Ice Bucket I went to exchange it for something else at Woolworths Eastgate since it my nearest.. They refused to exchange and I explained isn't have a receipt since I got it as a gift... I am so hurted cos the item it's new and hv price tags on unused...

Truck driver driving absolutely ridicules nearly causing 3 accidents in the space of 15 minutes, was speeding and going between lanes and tailgating so closely to every car he was behind. This is not on as the cars he was tailgating are ten times smaller than his truck, he could have killed someone.

He was traveling on My Ousley road and turned off onto Picton Road.

He could have caused a really bad accident or even a fatality.

His Number plate is Yn26Ju and there was also another number on the back of his truck T241627

Date: 22 Dec 2020 - 23 Jan 2021
1. Every time I called vna waterfront Woolworths. They would be laughing, joking and just being plain unprofessional. They would put me on hold and leave the phone without me even finishing my sentence. the phone is clearly just put upside down as I can hear everything doing on in the background.
2. Going to the shop staff is always lazing around and clearly look very board despite the customers seeking assistance. If finally helped it doesn't seem like they even want to. The thing that grinds my gears the most is the fast that they keep on taking in other languages and it feels like their just gossiping or laughing about their customers.
3. I needed a size 8 pump which they said they would look in their store room and it will take 3-5 days. They would call me when they had it. 4 January and no call. I went there myself.. took it off the rack and did it myself. unprofessional isn't even the word anymore.
4. Then I went to get navy shirts and they said they will keep the shirts for me after I have them the sizes. got to the store and nobody knew anything about it yet again..
5. called complaint center, first 3 times no answer, 4th time hot put on hold all the time and ended explaining this situation over and over again with no results.
6. Called head office in Cape Town for a email address or a place to write a complaint as taking to anyone clearly doesn't work and they said they don't have a email or any such written complaint sites, I need to call customer care and that's all I can do (like I haven't tried).. well here I am writing a list of complaints so I think you should inform your head office about their role and what's happening in your company because I as the customer just googled it..

Only good thing I can say that theres only one lady that I would applaude to her willingness to help and the only one out of 4 that calles me back on my questions. Her name is Shinaise and truly lovely. only one that knows whats going on.

Hope you manage to improve on these points because its hell of frustrating. There was a lot of people around me talking about the same thing of staff lazing around and not being followed up on so I know im not the only one.

looking forward hearing from you,
[protected]

It has been almost 2 months where I've tried everything in my power to get a refund for goods bought online.

· I purchased clothing online and paid with my debit card.

· I then wanted to return certain items on the 24th November 2020 - I have the dispatch notes, tax invoices and items in mint condition (never worn).

· Both Northgate and Fourways Mall branches were quite adamant that they are unable to refund me and can only offer me a gift card or cash refund.

· However, since it is almost R8000 I don't feel safe leaving the store with that amount of cash in my purse. The bank will also not accept the gift card as payment into my account. Note that this money should be gaining interest instead of hanging in the air with Woolworths.

· Woolworths client care confirmed that the store should be able to reimburse me in full to the card I originally used to pay with online, gift card or even an EFT.

Also as per Woolworths online Terms and Conditions: "Your refund will be processed on the card you originally used to pay with, as specified on your online dispatch note. If you are returning an item given to you as a gift, or if you don't have a proof of payment, you will be refunded via a Woolworths gift card. Please note: You cannot receive a cash refund for items purchased online."

· Their excuse was that they cannot refund into a Capitec debit card. My bank confirmed that their debit card works exactly the same as any other bank debit card. I have also had stores reverse returns to this specific card before without any issues.

· On one of the many calls I made they even told me that I should not be calling client care but online shopping instead. The only number I found on the Woolworths invoice was for client care.

· After several calls and follow ups from my side I finally got through to Asmaa which transferred my call to Anette, her manager. We agreed that Woolworths will collect the items from me and transfer the total amount to a different debit card of mine.

· We've arranged for collection before the 4th December 2020. The courier only collected the items on Monday, 4th January 2020.

· I called, as well as emailed, Anette, Crescendo and Sydlean but still haven't received any feedback or response from any of them.

My name is Yolanda Nkewu staying at Port Elizabeth with ID number [protected]. I have an Woolworths Account. I used up +- R3000 credit. Now in MarchI went to buy Clothes on sale my card was blocked. I tried to find out what was going on but I never got straight answer they were sending me up n down. The following day I forced them to call head office and find out. The person who ansad the fone said they going to send an email to me and buy I waited till I left. I kept on going back. As I was sick I couldn't keep on going to the Shop. Eventually one of Customer service said I should sign dispute forms. No one ever told me before to do that. Now when I sign it they said it's too late I'm liable for the payment. I told them I don't have money to pay pay for their carelessness. According to them Account was used in Cape Town while I'm staying in PE. I never loosed my card. Their lawyers keep on harrasing me. Every day it's call after call. Please help me out. This person used the account for R7800 whereas I used it far less than that.
Mys contact number is [protected]