Woolworths
Reviews and Complaints

I am not happy with his product as when you start a new roll you need to take off approximately 15 sheets per roll as the adhesive you use is absorbed through many layers of the toilet paper. The 15 sheets are unusable. I would like to return the product and receive a reimbursement. It is not a "luxury" product as advertised by Woolworths. Please advise as what I need to do? Thank you in advance.

I did a good shop today and this evening I opened the plastic wrap from the outside of the jar of coffee and the whole bottom of the jar fell out and all the coffee poured onto the floor. It had obviously been dropped previous to me purchasing it. As a single parent who doesn't have money to waste I was fairly upset and I now have no coffee for a fortnight. Not happy.
Kelly

Today I filled my car up at the Woolworths petrol station on Narellan Road and it was 139.9 cents a litre. On Blaxland road Campbelltown it was 146.9 a litre. I live in this area and I would like to know why to petrol stations so close to each other owned by Woolworths have such a variant in the cost of the fuel. The prices I have listed are for 95 octane. I find the difference In these two petrol stations owned by the one company a disgrace and I have also written a letter to the NRMA disclosing this information. I've been a loyal customer with Woolworths stores and Woolworths petrol station for many years and as a consumer I feel like you are ripping us off. You should have the same petrol prices at all you're stations.

I attended your Bentons square store I had just been diagnosed with bulging discs. I had a waist bag and as the basket was overfill I placed items in the strap of the bag around the front round to my side. The items were visible
A staff member said a customer made a complaint I had stolen stuff in my jacket the items were visible. Before I even got to the counter a staff member accused me of stealing because a customer had made such complaint
I refused to sign anything to say I had stolen items because I had not.
I had not attempted to leave the store without paying for anything and I had not left the store without paying for anything. They told me to leave the store and not come back. How can your staff act in this way when I did neither attempt or leave the store without paying for items. I would not want to shop in the store after this but I am disappointed your staff are trained to accept what a customer thinks and as I said the items were visible across the front
Ok things going round to side maybe not so much but I should have been watched going through counter to see if I paid then apprehended if I did not
Please call me on [protected] or email me with a response
Regards Lorraine watmough

Hi, i bought a Kalamata Olive Sourdough loaf from your Mornington Branch on 20/08/2019 and ended up chipping my tooth on what looks like an olive but was actually an olive stone (?)this was painful and annoying, we get a loaf of this bread nearly every week usually from Mornington (also Hastings sometimes)and have never had a problem with it.
Harry Lane

I went to our local Woolworth's in Casula NSW with my kids and wife as they wanted the lion king ooshies. We went a little overboard with the shopping and bought things that we don't really need as we were told the more we spend the more ooshies we can get.

Our bill was $376.06 when we paid we were told that they don't have anymore ooshies. We have been a few times to Woolworth's and purchased these ooshies as we normally shop at Coles. I have found Woolworth's prices responsible and would prefer to shop there more often however I couldn't explain to the kids why we can get the iOS hire as we promised them to get some and have waited all week telling their friends at school they will be getting some.

I was hoping there is a way we can get some of these ooshies from another store. I can send you the receipt of the purchase from yesterday.

Recent online shopping promotion. 30% off any 6 or more selected wine. Qualified for this offer but was charged full price. Goods purchased on Saturday 17th August 2019, with pick up next day. Invoice also showed full price. Contacted online customer service at 4.35pm spoke to Lisa who escalated my complaint to her supervisor by transferring my call. On hold for 25mins & 16 secs. Ended the call & called back same day at 5.29pm. Eventually transferred to George a Team Leader who came across rude, condescending & appeared not to believe me that there website was promoting 30% off wine. Luckily I took mobile phone screen shots of each wine I bought with the notation "30% off any 6 or more bottles" underneath the wine name. I was asked to provide that evidence, so I did immediately. Around an hour later, I received a reply with an apology that the wine offer was not showing on their end. Seems highly dubious. I don't know what website is on their end. I assumed www.woolworths.com.au is the same anywhere in the world. Along with the apology, I received my refund for the 30% off difference as a STORE CREDIT, with the provision that I spend more than $50. No further compensation was given considering in my opinion, Woolworths either had an online ordering issue or was acting deceptive in their offer. I also requested that I be refunded not as a store credit, because I should not have been overcharged in the first instance. A store credit means I am forced to spend that money Woolworths either inadvertently or deceptively took from me initially. Therefore,   I decided to call back online the next day to escalate my complaint beyond George. At 3.07pm I spoke to Tom who I advised that I received George's email yesterday & that I was not satisfied with his resolution to my original complaint, & that I would like to escalate this matter further along the management line. I was placed on hold. A couple of minutes later, Tom returned to advise me that George was in a meeting. He then asked if I received his email response. At that stage I was laughing internally & could not believe he asked that question. So I asked Tom if he had been listening to what I have been saying to him from the time he answered my call. His response was "you don't have to be rude". I reminded Tom that this call was being recorded & it appears he did not listen when I said I was calling because of the email response from George.  At that point I requested Tom to escalate this matter to George's manager, at the same time I will be raising this with head office. Tom's response was "you do that". At 3.31pm on Monday 19th August 2019 I called head office on (02) 8885000. I was transferred to Sean & explained the above matter. Call duration was 22mins 27secs. Sean advised that he will escalate this to his manager, who will raise this with the online management team. I was advised by Sean that I will receive an email confirmation of this complaint raised & a response within 48-72 hours. On Thursday 22nd August 2019, I received neither a call back or email from any Woolworths representative. As a result, I called head office again at 1.12pm & spoke to Felicity. Call duration was 22mins 45secs. Having yet again to explain to Felicity the events, I was also advised that a return call from the online management team will be forthcoming within 24hrs. It is now 26hrs since that assurance.

My email address for return communication is [protected]@hotmail.com

This morning (23/8/2019) I went to buy some beef eye fillet from the meat department at your Woolworths store in Nortbridge. There was none in the display window so I chose two vacuum sealed beef eye fillets from the open refrigeration section. I asked the butcher if he could trim it for me. He said that he it was Woolworths policy not to do this. I then told him that I have had it done in the past to which he replied that technically they shouldn't have done this. Woolworths should be encouraging such customer service and not cutting back on it. Note I was the only customer at the display window at the time so it wasn't even a question of the butcher being busy at that time. I was happy to pay the full price on the label as have in the past. Sad that you no longer consider the customer service in this area as important.

Very disappointed in the amount of filling in these pastry products. I have actually taken one apart and found the following, total weight of pastry is 40 grams and the cheese and chives filling inside if 5 grams. That's disgraceful. I won/t be putting that product in my shopping basket again. I look forward to a better filling in that product otherwise you need to change that name, the cheese and chive filling is not worth putting on the package, its so minute... Carolyn Kahl

The pastry has been defrosted and refrozen. The alarms in the freezers Cannonvale store are constantly going off. Especially on a Sunday. You can tell it has defrosted because the corners are stuck together with freezer frost. I have wasted so much money on the pastry and had to throw away cooking as the pastry is terrible when cooked. I shop at Coles for all frozen goods now.
Jeni

I placed an order on Sunday spending 189.00 and the order was due to be delivered on Monday between 5pm and 8pm. The order was not delivered at all. I called Woolworths to find out where the order was and I was told that there had been a technical error and that it would be another three days before I would receive the order. As a single Mother to a 3 year old with no car this has made it extreme difficult for us and we have been left with very little food.
A very unsatisfied customer
Amanda Gardner

To Whom It May Concern,
My name is Tanya Levido and I'm writing A Letter of Complaint.
On Friday 16/08 I've purchased a jar of Always Fresh Pitted Kalamata Olives 220g from Woolworths, Rockdale Plaza NSW.
That night during my dinner I've cracked my bottom tooth on an olive pit from the jar of Always Fresh Pitted Kalamata Olives.
I've spent a night in agony, treating my bleeding gum and cracked tooth.
My visit to the dentist next morning was painful, distressing and very expensive.

Over the years I've become a loyal and trusty Woolworths customer; I do all my grocery shopping at Rockdale Plaza.
I've been devastated after purchasing a trusted brand that caused me so much stress and financing hardship.
I live on a single wage and this un-expected dentist bill of $352.00 has significantly impacted my budget and mental health.

I've chosen to buy olives from Always Fresh for their taste and un-compromised quality.
Unfortunately, they have let me down and I would like to be compensated for the damage to my tooth caused from eating a non-pitted olive made by Always Fresh.

Please see attached dentist bill from Jannali Dental Care and Purchase receipt from Woolworths, Rockdale Plaza made on 16/08
I trust that Woolworths will offer me their support to get the compensation I deserve.

Thanking you in advance for all your help and prompt reply.

Your Customer,
Tanya Levido

U3/13-19 Princes Hwy
Kogarah NSW 2217
Mob: [protected]

I have been buying your home brand custard for many years -often use 2 a week - this last lot I bought is shocking -even when I went to shake them before pouring I noticed it felt and sounded like just water --we both noticed it is now tasteless and very runny and watery -tried another one it was the same --both got tipped out -have several more the same in pantry -we eat so much of it we buy it in bulk -the code no. on carton I have is 9 300633 611811- best before 06 July 20 01= and 2 numbers I cant read under arrow head -6 cartons to be thrown --Thankyou and hope you fix the problem fairly and change back to how you used to make it ---Susan Taylor --13 Severn place Albion Park nsw 2527

Today the 16 Apr 19 round 4pm my wife and I stop to get fuel from the Caltex Woolworth's at Hume. My wife was fueling the car and the pump stop work on both side and I went in to tell them and one of the staff went out to fix it for both side and when I went into grab some food and drinks for our trip the pump stop working again and one guy said to the other guy in a loud voice that it stopped work for her as she did not know what she was do but it also stop for the guy on the other side of the pump as well.
I found it very upsetting that they picked on a woman and said that she did not know to work the pump.

We will not be going into the Caltex Woolworths at Hume again.

I would like your staff to have better ethical behavior and not assume that it is the customer issue when the pump stop working

Yesterday while shopping in Woolworths, I found money that may have belonged to another customer. I handed it in to a staff member and explained I had found it. He took the money and immediately put it in his pocket. I questioned him as to why he did that and he said he would hand it in later.

I continued shopping but was concerned that the money be properly recorded so the customer could receive the money back should they return. I went back to the staff member and asked if the money had been handed in. I can assure you I was very polite about this. The young man smiled and said he had handed in the money. He gestured to another young man nearby who seemed confused. I was not assured. I'm very concerned for the customer who lost money. We don't know their financial situation. We don't know if they are experiencing difficulties from the loss of the money.
And I'm also concerned that it seems that Woolworths has no policy to deal with such events. In an attempt to find out about the policy I contacted Woolworths customer support and other staff today but no one was aware of any policy.
I believe Woolworths should develop a policy and train staff accordingly.
I'm not looking for any acknowledgement regarding this situation. However, an explanation by the staff member as to what would happen to the money and how it might be returned (if that was possible) would have been a courteous way to behave. That didn't happen.
I hope you will follow this up and take appropriate action. I would be grateful for a response from you.
My email is: [protected]@bigpond.net.au
Thank you, Teresa Cannon

Purchased these yesterday for the first time. Usually I have bought Kraft in the past and then bought Aldi brand when Kraft became too expensive. These taste like tasteless cardboard. Absolutely disgusting and will never be buying them again. Aldi cheddar cheese slices taste 100 times better. Ie "you can actually TASTE them"! Will be sticking to Aldi brand from now on.