Woolworths
Reviews and Complaints

I’ve done two online orders this week. For both you processed and actual charge and put a pending charge hold on my account. The first time your customer service tried to blame the bank for putting me onto your ‘post pick pay’ system then told me your system randomly puts people on this system but they have taken me off. The second time I was told I was not on the post pick pay system but the only way they could investigate the issue was if I gave them the first 6 and last 3 digits of my credit card. They couldn’t even give me a hypothetical explanation for how it could happen and they couldn’t put me through to the complaints team. They gave me a phone number that is only manned in business hours.

21/10/2023 approx @ 2.30pm Saturday I brought half celery and 1 bunch of Bok choy and whenI got home, I found the celery was unuseable and the bok choy was not fresh. I went back to buy the same fresh ingredients again but the vegetables were of very poor quality.

31/10/2023 approx 4.00pm I brought a fresh pack of carrots, beens, and corn. the expiry date is 05/11/2023 but the vegetable were smelly, the beans had mould on them, and the corn was soft. I am very disappointed. I don't like making compliants but I don't want to keep buying vegetable that I pay for, can't use and having to throw them in the rubbish bin.

Due to the new rearangement in the woolworth carousel store in Perth Australia, since three to four weeks ago 10/2023, they moved all the pestisides, morteins, meunuers just opposite the frozen foods. While passing in this aile the smell of the pestisides and the morteins are very strong, which will leak and disperse into the food, exposing customers to different diseases including different type of cancers, autoimmune diseases, basically to different abnormalities of our bone marrow and mutation of our genes. Isnt enough what we are already exposed to?.

Customer safety should be woolworth priorety more than trying making money over our health.

Very disappointing that there is no competant manager to notice and facilitate safety for the store customers.

I have now on several occasions charged different prices when payment is done at the payment point than the prices displayed on the shelf as a sale. I am a regular client at Stirling (Roseley Shopping Centre).

Secondly during peak periods over week ends packers with large trolleys are blocking the way and packers chatting with each other without taking customers into account. This is a time consuming to do your daily shopping with terrible frustration on the side of the clients.

Please assist in addressing this complaint

I have been trying to update the expiry date on my credit card for about the past hour since 4.30. I have apparently forgotten my password. I tried to reset, I received a code on my phone and then another on my email. I tried again with the same result. I tried online chat but they did not know what I was talking about, apparently they do not know about updating credit cards. I rang your phone number but they could not help me and had to transfer me. I got a message that there was at least a 17 minute wait. At that point I gave up.

I do believe that a whole lamb at the sale yards are going for $1 each.. Woolworths are selling their leg of lambs for $10 a kilo... Where are the savings for your customers... Not just on the lamb but everything you are priced rise since COVID ..I'm very angry at the prices in your shops and I do hope you put this online for more customers to read. Start looking after the people and not line your own pockets Woolworths. I for one are boycotting your stores. I'm going to buy and lamb for $1 and have it butchered by a friend if everyone does this we cut out the middle man which is you Woolworths.

I purchased a tin of Woolworths lentils. I heated it and added sauce and bit into a stone that was in the tin. It cracked my tooth (molar) today at 12.30pm 11 Sept 2023 and I needed to get the cracked tooth removed and a filling put in place. The crack also went past the gum so it is recommended that I get a crown done.

The filling cost $350 and the crown will cost me an extra $1,800. All from biting a stone that was inside the lentils can. Could you please check the process for what is put into cans as I wouldn't anyone else to experience this. My kids could have cracked their teeth instead of me. It is very costly and a traumatic experience for me.

5.9.23
7:15am
Older Lady at the checkout called Dora
Every fortnight for the past 8 weeks I have gone to the Woolworths Oasis to do my shopping
Unfortunately for me most of the time there is only 1 lady servicing the checkout during that period - this is Dora
Each time I have been made to feel like my presence at the checkout is an imposition to her and today again there was no smile no politeness and no please or thank you.
If there was anyone else manning the checkouts at this time I would avoid her however at this time of day there is not.
It’s not a pleasant experience to be served by her. I’ve never made a complaint like this before but I feel she needs some retraining in her customer service style.

Hi fairly pissed off about our late delivery 4/09/23 window of delivery was between 1500 and 1800 specially wanted delivery at that time as I do night shift and a leave time of 1900 thought I would have fresh rolls and meats to have for my lunch but delivery had not showed until after 1900 that’s over an hour out of time so had no fresh stuff for bloody work, and the rolls I got won’t be bloody fresh for tomorrow, anyone in a wor place if they are late get docked or a penalty ,I would of thought 3 hours is surely enough time frame here in the north of tassie, only takes 3 hours to get to the bottom of the state, very pissed off

My local shop is Hilton in SA. I haven’t been able to get the macro organic chicken drumsticks or chicken wings there for ages. So today I thought I would go out of my way to Brickworks and they don’t stock these cheaper cuts of meat either. Why not? That is my question. So disappointing to not see cheaper cuts of organic chicken available anywhere locally to me.

We purchased, at Woolworths Albany Creek yesterday, what we believed to be Beef Eye Fillet Steak at $52 per kg.

The packaging was cryovaced and with the security protected you get the added appeal that you are buying top quality steak which turns out to be pieces of steak.

If I wanted diced meat I would have bought such at a much cheaper price.

I was in Woolworths store today and a cucumber scanned at $2.90 but it was ticketed at $2.50. A manager came and changed the price to $2.50. I queried whether this should be given free. He stated no, the policy is if you leave the store and check your receipt and it is charged at the higher price, then you return only then the item is free and the higher amount refunded. This is not what the Australian Scanning Code of Practice states. And this is not what has occurred at other Woolworths store in my past experiences.

Delivery occurred Saturday 26th August, Aberfoyle Park. Order #[protected]

50% of our online order was not delivered which meant getting a refund and then having to re purchase the large number of missing items. We were given 3 bags of fresh vegetables from someone else’s order that the quantities were clearly for a family. Not only did they then miss out but it is too much fresh produce for 2 people therefore a waste.

I bought a training cricket ball from Winston Hills Big W. Product scanned at way higher price than advertised on shelf. When I asked at checkout, your shop assistant sent someone to check. When I reminded her about code of conduct regarding scanning of products, staff member refused saying we don't follow that policy. I asked to see manager, she replied she is the supervisor. Her name was Lily.

I purchased two chicken breasts at the same time today from the deli in Camp Hill Marketplace Woolworths. Upon unwrapping then only an hour later at home, one of the breasts was covered in orange and discoloured marks, even some flecks on green. This worries me especially because the dei was well stocked and I’m concerned that all the chicken breasts in the same container are now contaminated.

Hello,

This afternoon at around 3.00pm my wife and I shopped at your store in Kearneys Spring, Toowoomba and received some very poor and lacklustre service from a checkout operator.

We approached the checkout and placed our items on the counter and waited for the operator to finish scanning and packing for the customer beforehand. We then were given a scowl, NO smile or friendly greeting and the operator did NOT even attempt to take our green Woolworths bags and pack them. Apparently, the customer before us was entitled to have her items packed but we were not. This is the first time that we have used a manned checkout (and THE LAST!) as we normally use the self-checkout (where the staff are really friendly and very helpful).During the somewhat slow and lumbering checkout, the operator removed 7 cat trays from their container (we bought 10 units on special) and scanned each item individually and then asked if we wanted the box back to put them back into!)

After all our items were scanned and my wife packed ALL of them, I paid with gift cards and cash, which the operator was not happy about, but completed the transaction. We left with the operator scowling something about "have a nice day", and NO SMILE at all.

I am a retired, dual-qualified Workplace Trainer and Assessor and for over 15 years I SPECIALISED in Retail Management and Operations Training, up to Diploma level, and to be treated this way in ANY retail situation is TOTALLY UNACCEPTABLE! I simply cannot accept that this type of customer interaction by your staff members is acceptable, especially given that we have had such wonderful, friendly and helpful staff interactions in the past!

The transaction details are: " STORE 2516 POS 005 TRANS 85 15:39 18/08/2023 Operator's Name: KAREN .

This operator, "Karen", acts as if customers, and taking her time, mean absolutely nothing to her!

I have shopped at this store for some time, but, should this situation not be addressed and rectified, I will never shop there again.

I look forward to your reply,

A VERY disappointed customer,

Garry Thomas.