Yanwen
Reviews and Complaints

I have 3 orderes now that I am tracking. all 3 of these are telling me to contact the support team I have no idea how to do this or what support team I have been looking for weeks and no way to contact anyone. I should have received these orders long ago as I paid the exta shipping to get them in 16-26 days. I must say I am very disappointed. They are not moving and all its been saying now is check with our support team, I have had orders from aliexpress before and never had any issues. the tracking numbers of my orders are LP00096553622278, UC622331915CN, LP00098956534447. Can you please look into this for me I really want my products I ordered. You can email me at [protected]@gmail.com. I look forward to hearing from you and thank you for your time

THe following packages didn't arrive:
UA981542012YP
LP00094971645899
LP00095562884211
LP00095592350032
LP00099600054169
LP00095685398849
LP00100210038657
They are buying in AliExpress and didn't arrive at my house yet.
Is there any problem with the shipping to Portugal? Because, since the New Year of China that the orders aren't being delivered here in Portugal if the shippin is by Yanwen.

I had 3 packages suppose to be here the 8th of June no show. I have several more due the 25th some by one seller 2 others by other sellers. Today is the 24th so I doubt they will be here by Monday. Wish always makes you wait one more day before refund. This shipping company and Wish are horrible! I wait over a month for items that don't get here are all missing items are shipped through Yanwen. Tracking says in the USA but that was the 28th of may and plan to deliver. Other items supposely sitting maybe in customs. But other items get here in 2/3 wks. I have had so many refunds from wihs due to crappy items broken items or no show of products. And they always make it my fault. I am paying interest on all these items especially when it goes past the 1 month mark. Totally unexceptable.

have a package due which was not delivered yesterday. YOur site says Concerned customer was not available'. (Ref: Tracking number UE665645797YP)

However I was available through out the day

CAn you kindly pass on the contact number of the local delivery agent

or

Can you ensure that my phone number +[protected] is passed on to the delivery person

so that the delivery can be completed today?

Thanks

Prasanna

Tracking number UE665645797YP

Order number [protected] placed on Xiaomi MI Homes store on ali express(cathy Lee).

The entry on your tracking site says :
Jun 22, 2018
11:31 am
Undelivered due to CONCERNED CUSTOMERPERSON NOT AVAILABLEYanwen
Perungudi

Hi on 23 May 2018 this item left Hong Kong for Australia ref# AB091944055YN. When can I expect the item to arrive in Australia...already 4 weeks. That's not very good service !
I'm confused how can you ship to me on 23rd May, when seller asked me on 23 May if I take a replacement Jacket. I did not respond to this until 26 May, so item shipped on 23 May to Australia is not possible.

Can you please ship me my things. My item as supposingly been in singapore since june. My tracking number is hkaeta33448338. I need this item! My plan was to wear it for the 30th of june for a very important event. Please dine disappoint me : (I want to be able to continue buying things from you guys. I didn't want to have to complain but this is rediculous. Please send me my things fast please please please.

The article is a LG Magic remote LG dynamic intelligent 3D TV remote control, product number AN-MR500g, purchased to speedy-china article number [protected] with estimated delivery of February 14/2018 to march 21/2018. The amount is MXN 352.93. The last information provided by tracking number AA809766555YN is through 148 days tracking expired. At 2018/01/23 it was Yanwen acceptance. YANWEN EXPRESS it seems to be the courier.My home address is Huacho 735 Mexico City CDMX Postal Code 07300 and my e-mail is Please make your best effort to obtain my article. I thank you in advance.

I ordered an outfit off ivrose and it has said to be delivered on the 11th June but I have not received this item. My tracking number is UE663932628YP. I have contacted ivrose customer service and they have said for me to contact you. I need this problem solved as soon as possible as I had ordered this product nearly a month ago.

Thanks
Shannon summers

Dear Sir,

I have bought an item from online and has been shipped out from china since early June with the tracking No. UB070208798YP. It always shown as arrived in Singapore on June 13th 2018 at sorting center. Today is June 20th 2018 which already 7 days since it arrived in Singapore.
I still not receive the parcel.
Please advise whether what happen to the parcel or any Singapore contact number which I can check the status.
Please advise immediately.
Thank you very much
Have a great day
Tay P.H. (Mr.)

racking number: AB048070694YN Logistics: YANWEN Delivered time: 7-24 days

Remark
[protected]:57 In Transit Arrived at SINGAPORE - ( already past 30 days )
[protected]:11 In Transit Dispatch Out From Transit
[protected]:41 In Transit Arrived at Transit
2018-05-16 10:04 In Transit Arrived at HKG
2018-05-10 09:38 In Transit Items Sent Out of Origin
2018-05-08 12:11 Despatched from yanwen sorting center.
2018-05-08 08:24 Process completed in yanwen sorting center.
2018-05-07 21:18 Yanwen Acceptance.
2018-05-07 00:16

I await the arrival of an order from China sent by Yanwen Logistics. After looking up the tracking number: UA995229762YP, I realize that, supposedly, arrived in Portugal on 06-05-2018. However, so far, has not yet been delivered.
The postal service of Portugal (ctt.pt) declares that they did not receive it. To contact Yanwen, however, they do not provide an email address.
There are hundreds of complaints in Portugal for the same reason. Orders have arrived in Portugal but are not delivered.
Where's my order?
I want my order.

I have ordered the product 2months before and I haven't received yet. When i tried to track the order it is displaying that the product reached destination(INDIA) contact your local post office .
When i went in contact with local post office they are asking for consignment number which I can't find. Please update the tracking details or send any information regarding the product.
Please resolve this issue.

Dear sir

I had ordered a golden bracelet but it never reached me. The tracking no is - ua987961984yp.
Therefore I had to opt for refund. I know you guys are the best most honest and diligent... And I will definitely get my money back but it's not just about money!

There are things we need to talk about and sir, it's just a suggestion from a loyal customer and dry honest person.

I am from india, unfortunately all aren't honest like me in india.
Most of the people are thieves and steal products that come by air mail.

I will be soon be moving out of india myself as this is a liar and thief country.
But in the meantime, can I request you to give more importance to packaging when it comes to air mail... Please remember you are sending a product by post... And if they feel and easily tear off the packing, jwellery will never be received by anyone in india.

Moreover, I want you people to sue indians at the post office who stole it.
You have the tracking number... Please ask them where is the product.. If you take serious action they may not do it again. I know I will get back my money but what about your product... It must be sent back to you... If this keeps on happening then your company or wish.com will suffer unnecessarily.
Why should you or an honest buyer suffer... But since I am getting my money back... And your product is stolen by someone at fpo mumbai or postmen... You suffer more!

The people at the post office won't pay any heed to us... Because the least an indian respects is his own people. So if you ask back for your product as I have initiated a refund... They may start taking things seriously the next time.

I shall be looking forward to hear from you.
Best regards-
Sabah ahmad
+91-[protected]

Dozens of people in Portugal - including me - complain that their low value AliExpress orders, sent through Yanwen, just aren't getting delivered. (See also: https://portaldaqueixa.com/empresas-e-servicos/ctt-encomendas-de-baixo-valor-presas ).

The situation always seems to be the same. The Yanwen tracking info says that the items have been arrived in Portugal, but from that moment on most of the time nothing happens anymore with the shipment. It just doesn't get delivered. And if you are really lucky you receive the ordered item after waiting another 2 till 4 months after the item - according to the tracking info - reached Portugal.

As long as I don't have the impression that this issue has been figured out properly with the local Portuguese mail company CTT and/or the Portuguese customs, I just won't use Yanwen anymore for my AliExpress shipments.

Is my package stuck in the customs? What happened after April 21th? I´m waiting to receive parcel containing brush to my vacuum cleaner. Please inform me by email:[protected]@hotmail.com
Destination Country Sweden
Origin Country China
2018-04-21 17:08
Amsterdam Airport Schiphol Parcel arrives at Amsterdam Airport Schiphol - 160-[protected], Parcel Arrival

Date Status
2018-04-13 23:49 Parcel Data Received
2018-04-14 07:49 The item information was created by the seller.
2018-04-15 22:56 Yanwen Acceptance.
2018-04-15 22:56 Process completed in yanwen sorting center.
2018-04-16 02:56 Despatched from yanwen sorting center.
2018-04-18 13:26 Shenzhen Parcel received at Shenzhen Sorting Centre
2018-04-18 21:48 Shenzhen Parcel departure in Shenzhen Sorting Centre.
2018-04-19 09:00 HongKong Sorting Centre Parcel departure in HongKong Sorting Centre heading to Hong Kong Airport, estimated flight departure time is 2018-04-21 05:35 HK time, Parcel Departure
2018-04-20 22:15 Hong Kong Airport Parcel is leaving Hong Kong Airport - 160-[protected], estimated arrival time at destination airport is 2018-04-21 18:10 UTC time, Parcel Leaving Port
2018-04-21 17:08 Amsterdam Airport Schiphol Parcel arrives at Amsterdam Airport Schiphol - 160-[protected], Parcel Arrival

Tracking number UE661523387YP

I made an order on Aliexpress on the 21st March 2018
On the 25th March 2018 the package was in the warehouse of the country of the seller (China) and the same day it has been accepted from the aerial company and left China towards Italy.
Tracking number: LP00096152644538 - SB1011397993
The package arrived in Italy on the 19th April 2018.
Than nobody has further information about the tracking of the package.
I still haven't received it.
I need to know where is it at present.
Can you help me please?
Please write to me at: gloria.[protected]@hotmail.it

I have ordered two items from AliExpress on 8th may and both have arrived in India on 26 may. I got the one product on 28th may but another one has been in transit since then. I haven't received that till yet. I would like to know the status of my product. how much time it will it take to reachand which company in India u have handed over to for delivery? Product Id - LP00096893895017
Name - Anjali Gupta

It´s me Attila  We ordered a item from Ebay 25 Apr, 2018 . This seller : https://www.ebay.co.uk/str/romanstore86
Sent the letter directly away the same time used Express Delivery - Yanwen Express Company . A woman sent a confirmation text message to our cell phone number +[protected] that the letter arrived to Sweden on 13Th of Maj 2018 and asked us to pay out double of what the item costs when we bought it . We did payed the money to her personal bank account directly as she said if we don´t than the package will be sent back . She was absolutely sure about that the package is from China and she erased the Chines tracking Number out of system completely as it is no longer needed because a brand new Swedish Original Tracking number will be used to Track the letter at Sweden PostNord Company . The new Swedish tracking number turned out as very invalid doesn't exist anywhere therefore can not be tracked . When we told here these she explained that because the letter in question is probably coming from The Solomon Islands without tracking number because it contains The Beads From The Cannibals and such letters do not have tracking number . We payed the money to the Swedish for delivery : https://moms.postnord.se/UB0042118374SE/21552 to the woman at Swedish PostNord : Felicia Eriksson
PostNord Sverige Kundservice
Box 242
721 06 Västerås
Telefon +[protected] who erased the tracking number on the Chines letter UB007086394YP changed it to the invalidated Swedish original Tracking Number wich doesn't exist UB004218374SE and told us on the 13Th maj 2018 that the letter will be delivered in one week . where is letter from the cannibals on Solomon islands and where is the letter from Yanwen in China now ? The letter was sent to mother´s address : Eva Matyas - Docentgatan 1b. 21552 3Th floor - Malmoe - Sweden .
Regards : Attila

I have ordered products from aliexpress and it is sent through yanwen on March 28, and it never reached me till date. For 2 months it just says ' In transit' and I really don't know where it is. The tracking numbers are LP00093590132641, LP00093593012655, LP00093648957591, LP00097463724992,
LP00097443540681, LP00093609062264 etc
Can you please send me the exact details. If it's lost or really my products are in transit or you are cheating?

i ordered 10 items in "ALIEXPRESS ", and the shipment mode for all of them is yanwen air mail, the tracking id for those orders are:
1.LP00095551245394
2.LP00095560568343
3.LP00095585889341
4.LP00098790767547
5.LP00099580152002
6.LP00099446160823
7.LP00095541861509
8.LP00099477433763
9.LP00099475837110
10.LP00095644527275
the order date was : 22/04/2018 for all the ten orders.the estimated delivery date for 30 days after the ordered date, the estimated delivery date was crossed;the tracking details say that the orders 1, 2, 6, 7, 8 are "at hkg "dated 07/05/2018 and the orders 3, 4, 5, 9, 10, "arrived india " at 19/05/2018, and the tracking details still remain the same with no further improvements, i have not received any goods out of 10 and i really feel bad and hurting because i have already paid for my orders, and i am waiting eagerly everyday for my orders but they does not seem to turn around, can you please check out the transit of orders and delivery me the goods as early as possible .