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Hello,
My account id:[protected] has been blocked for 2 months due to an unknown reason. I have followed every single instruction and submitted all necessary documents what the security team required. There was one thing that i failed is to send a notarized document via post service because of the wrong post address security team given. I have sent the required documents to the specified address in Mexico via DHL post service. Post was not delivered due to wrong address. I tried to refer security team to see if the address is correct or wrong. They sent me the same address again. Now DHL and other post services could not accept my post without cosignee name and number. After i told the situation i faced, the security team gave me new instructions. I followed them all as soon as i received. The latest instruction was to fill out an online form with 22 questions. I filled out the form. Now the security team required me to fill out the same form and send it to the same address again event if it is the wrong address. My first post was delivered in Mexico but terminated due to the final destination address was wrong and, no consignee name and number. I told them many times, but they answered me still same and autoreply bot e mail. I am always ready to prove myself with any other ways.
They asked me to make a video conference with Skype, but told me that "you are not required to make Skype call" on scheduled time and date. And then sent me an email that confirmed "you are successfully passed the Skype call verification". Please solve my issue and finish your verification process as soon as possible. I want my money back or at least my deposited 28,000,000 MNT. I hope you guys will understand this situation and cooperate with me.
Claimed loss: Time and money
Desired outcome: Refund my money
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Dear 1xbet
I sent the package to this address that you later corrected.
Gala Gaid RL de CV Mexico, Guadalajara,Jalisco Av. LOPEZ MATEOS 8011 B col. San Aqustin Zip. 45650.
I will let you know when DHL says my mail has been delivered
Thank you for responding faster than other compline sites
Hello 1xbet
DHL has sent me a notification that my package has been delivered. When will the security team respond?
1xbet please answer me
Hello 1xbet
I would like you to tell me what kind of documents are required. I would like to send all the documents to Mexico at once.
I have sent 4 letters to the address you gave me but it was unsuccessful and the post company is telling me that they can't deliver to me.
I have sent my documents to all addresses that can be delivered by postpaid and regular mail, but the postal company is telling me that they cannot be delivered.
Here are the documents built according to the instructions
i need an answer why are you not answering me?
I have sent my documents four times and they cannot be delivered to my address. I am documenting this problem. Why are you not considering my problem with respect?
DHL has informed me that my package has been successfully delivered, have you received my package?
DHL has informed me that my parcel has been delivered
Okay thanks I'm waiting, please answer me quickly
Security team Received My package But Not Telling Me Information
They have received my package and when I get a reply I will post it here
The security team has received my package, when will I be notified?
Hello @1xbet please answer my question
Dear sir can you help me
I sent you all documents and explanation
Why not re-opened my account
Can you explanation me please
thanks for the reply
Please give me an answer as soon as possible
they told me to contact yesterday i am trying to contact today, But they are not answering me today.
I successfully made a skype call and he told me to wait for a response
This complaint has been resolved automatically due to user's inactivity.
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