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1xBet review: [protected]@1xbet-team.com 5

A
Author of the review
11:31 am EST
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I deposited money and didnt recieve and i follow the steps of refund with email and i do refund 4 times before and with hard and too long wait and then they refunded the deposit

but now i made i deposite and after 20 days they answered me with refund process and told me to reply them after the new refund process and i did this step before and the immediately or maybe an hour replied me and money came back after a day

but i do reply the new refund process as they asked is done and still didnt answer me for 4 days so i need to take action on the processing team and make them work fairly and my friend happend to him the same issue and got his money back after 7 days

I need you yo take action on the team i dont care with the money its not a such big number of money but the idea that i do send email for my friend bcz was a lot of money so they took care of his mail not mine bcz the high deposit and didnt follow the sequence of delivered email and so ignored my mail and dont tell me they were busy replying to many emails they dont work fairly and need to change the staff who dont work perfectly

Desired outcome: Take serious action on the (<span class="replace-code" title="This information is only accessible to verified representatives of company">[protected]</span>@1xbet-team.com)

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Mar 01, 2023 3:42 am EST
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Hello, Ahmed!

Thank you for contacting us. Would you please provide us with more information regarding this deposit so that we could assist you with this case? Such as your gaming ID, the date, time, amount, payment system & transacion ID of that deposit

All the best,

The 1xBet Team
Update by Ahmed Khaled
Mar 01, 2023 11:19 am EST

[protected]

12:58 PM

17/2/2023

20 EGP

Vodafone cash

Update by Ahmed Khaled
Mar 01, 2023 11:20 am EST

[protected]

Mar 02, 2023 8:04 am EST
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CY

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Dear Ahmed,

We've checked that at the moment you need to provide the documents from your registration form. The Security Department is yet to receive a message from you

All the best,

The 1xBet Team
Update by Ahmed Khaled
Mar 02, 2023 1:16 pm EST

What kind of documentation

Do you mean nantional ID

Mar 06, 2023 8:10 am EST
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CY

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Dear Ahmed,

At the moment you don't need to provide any documents. Have you contacted the Support mail regarding this case?

Best regards,

The 1xBet Team
Resolved

This complaint has been resolved automatically due to user's inactivity.

5 comments
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K
K
karem shahen
US
Jun 15, 2023 2:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

انا عامل إيداع امبارح والفلوس موصلتش لسه

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K
K
karem shahen
US
Jun 15, 2023 2:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

دى المره الثانيه اعمل إيداع فى 1xbetوميوصلنيش حاجه لو سمحتو عاوز حل

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A
A
adelmuhammed
Beheira, EG
Aug 14, 2023 4:32 pm EDT

عامل ايداع من الصبح ولسه موصلش الفلوس

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G
G
Gg Jj
US
Oct 19, 2023 10:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

عملت ايداع ٥٠ لرقم اللعبه وكتبت الرقم المرسل منه غلط

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G
G
Gg Jj
US
Oct 19, 2023 10:44 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

انا عملت ايداع ٥٠ برقم مرسل منه خطأ عايز اغيره للرقم ده

[protected]

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