Aaron's
Reviews and Complaints

I've been a customer w/Aaarons furniture for almost 2 years. Towards the end of my lease on my living room set I received a letter from Aaron's saying that if I purchase another item, they would pay the last payment on my living room and the 1st month on a new item. I ordered a bedroom set. It took almost 3 weeks to receive the bedroom set and when they brought the set it was missing the 2 draws that go below the mattress. The guy said that they didn't order the draws. I don't know why you would have to order the draws separately, if the bed is supposed to have 2 draws under the mattress. Also they damaged the night stand. But told me it was broken. The night stand had a deep gouge on the top of it. Also I'm complaining about the cleanup that never happened. They left cardboard, Styrofoam and plastic all the way from the elevator to my front door which is at the end of the hallway. The mess was all over the doors and matts of 5 of my neighbors . Which I had to clean and vacuum up. I'm disabled and I shouldn't have to clean up after a delivery. In addition my bed wabbles and shakes every time I move on the bed. They didn't tighten up the screws and I didn't feel safe sleeping on the bed last night. I'm very very disappointed and want a resolution ASAP. I do have pictures and a video of the mess they left and a video of how my headboard and bed moves wen sitting and laying on the bed. My name is Daniel Gaines and my # is [protected]

They have over charged me on my payments. They called today and wanted a payment today. I explained that I would make a double payment on the 27th because I have to replace parts on my vehicle so I can go to work. The guy was really rude and said that they was going to be in town today and that he would come pick the washer and dryer up. I said I was not going to be home and that the washer and dryer had things in it and I would like to keep my things. The last time they had to come get a new dryer to be fixed I had a blanket in there and they never brought it back. I would like someone from district to contact me at [protected], ASAP.

Thank You,
Tina

I rented to own a GE washer and dryer because I have alot of itching unknown cause I had that but Today November 9 2019 Aaron's were out hiding in truck to grab the washer dryer, I am deaf individual I was driving back and forth to Phoenix to do work to pay for washer dryer but Instead one of my neighbors called me said hey Aaron's truck is hiding over here and said someone looked in my car told I am going to report this illegal activity they took it and I am goi g to let people on social security benefits do not rent from Aaron's because of this will.happen to.them too same way bad people and illegal business snooping in my car I bet looking for money I will report this I dont like the store horrible just rude people I dont trust them anymore I am on retirement benefits enough is enough

My name is Deanna Cobb i have been renting from arrons stores between your somersworth nh and your biddeford store. I think i have be used very unfairly granted that i admit i did put my part into it but i think anyone would and now either store will rent to me. I have said sorry to them and still it has not work i would like to have something done if there is anything that can be done to be able to rent again it not like i have destored any of your items.

1. I rent a bed from your biddeford store which was supost to be new and when i received it it looked like it was till i had a bed bug problrm in my apt i contacted them about it which i understand that u couldn't take it back and ask what to do with it and no one could even be bothered with me when the find out about the problem. So i got rid of the bed because that is what i had to do because of where i lived.
I understand what they was say about no taken the bed back but they could have been a little more helpful. And then found out when i took the bed apart that it had been repaired so to me it was not new.

2. I called your somersworth nh store and rented a love seat from them i didnt have it very long when my aunt passed and i was given one from her so i turned it back they were very rude because i did that .

3 i called to rent a computer from your nh store and only had it for a short time and had them come pick it up because i ran into a money problem just because i had them come and get it they again was rude to me and giving me a hard time in renting again

I think as far as i go and again i admit i have been upset to about this that they will not rent anything to me and like i said it is not like i have destored anything of yours

I even called your nh store and talk to bill and said i was sorry for all the trouble and admitted that i was wrong to and should have not said things to.

So now i tried to call your biddeford store and was told they would not rent to me i think this is poor business on their part. I am sure i am not the first person that they have gone threw with this i could see if i had destored something but i haven't and i feel that i should be able to rent anything i want and if there comes a reason that it needs to go back i should be able to do that and not be treated the way i have been with both stores.

So if there is anything that anyone can do so i can rent again fine but if not at lease i can say i have tried

Thank you
Deanna cobb
6 st ignatius street
Sanford maine 04073
[protected]
P.S please contact me as soon as possible thank you

At the beginning of October I called the Arnold location about fixing my TV. It took them another call and two weeks to take my TV and replace it with a temporary. I was told it was temporary untill my TV was fixed. I called for three weeks about the TV and at the end of October I was told by Mike that I would get a new TV because my TV couldnt be fixed. Today, is the 4th of November, my normal payment on the 1st. I of course got a call about my late payment but nothing about my TV. I asked for the manager, he informed me that we would have to keep the "temporary TV", that was smaller and a different brand than our original TV. I told the manager I would pay Monday. He informed me I would not get another TV untill I paid and that he still would not know when the new TV would be brought to my home. Also, that we would not get a new TV but another used one. Which is OK but he could have atleast let me chose what TV I would have to pay monthly for not him. I thought about the demeanor of the manger and told him to come and get the TV . I no longer want to have this TV nor do not want to be treated rudely and unfair.I am A LOYAL CUSTOMER, Everything in my home all the way to the washer and dryer has been from your company. I have never had a problem before. I dont mind making my payment but to not know when the product will arrive is a problem for me but the company wants their payment. THE MANAGER TOLD ME TO GET THE NEWER TV I WOULD HAVE TO PAY FIRST. I had maybe 13 payments left so Im upset that I have basically lost my money but I will not take UNPROFESSIONAL treatment . Will I get any refund? My name is Robin Harris, I live in St.Louis, MO. On Delmar ( you all can look my account up ) The location was the Arnold, MO

I am rent a complete bedroom suite from Aarons here in Sapulpa Oklahoma, I had a stroke on October 5 of this year which put me out of commission to be able to work. I have called and spoke with Chris and Keith both and explained the situation I have had this furniture for almost a year and have never missed a payment until this happened. The extended my payment for a couple of weeks but if anyone knows anything about strokes a couple of weeks to get back to working is impossible. So on Friday November 1 Keith called and asked me " so what are you going to do about this". I told him that I was trying to get back to work but it isn't that easy and that I might have to file for disability. Keith said " we'll we have worked with you as much as we can we can't do anything else to help you" I said I'm trying I don't want to lose my furniture I said but if you can't understand that I had a stroke and can't give me anymore time then come and get it. He said ok we will.
Now what's disturbing is that I didn't plan this and my payments have never been late so I'm only October behind which is one month
They act like I'm lying and they could give two [censored]s about my condition they just want their money and they don't care. I don't want to lose my furniture or all the money I have already paid please help me. Here is proof that I have a medical condition

To whom it may concern:

My name is Teresa McDowell, and this is about my 5th time trying to contact someone from this company concerning the issues I'm having with a HP Laptop I purchased from Aaron's Rental in the Marble Falls, TX store. While the laptop was still under the manufactures warranty through HP, I contacted them due to some problems the laptop was having and the HP technician told me to return the laptop back from where I purchased it to receive a replacement and they would verify that when the store contacted them about it. They sent me an email to verify this as well. I took the laptop to the store and the manager of the Marble Falls location Andrea said she could fix the issue no need to return the laptop. I said no HP said it was a hard drive issue and they would exchange it for another one that's what I want to do. Andrea said I am a computer goo roo I will have this one fixed in a few days. I told her I wanted it replaced. A few days later she called said my laptop was done and ready for me to pick it up. The only thing she had done to it was factory reset it and deleted all my photos and saved items I had on the computer off the computer. She also deleted all the HP programs off and never installed any of them back on the laptop the issues it was having it continued to keep having. I'm still getting the hard drive error message all the time and then the computer shuts down and I lose all my stuff. I've purchased many thousands of dollars of items from your business and I feel I'm entitled to have this dealt with properly by someone other than the person claiming to know how to repair computers out of the store location in Marble Falls, TX.
I could have factory reset the laptop had that been the problem but it wasn't and resetting it didn't do anything at all but delete all my daughters wedding photos and my business documents. Now my laptop is not covered by the warranty it's since expired and I've had this laptop taken back to that store several times with many different issues concerning it. This last time was the final straw for me though. I asked Andrea to contact HP concerning the laptop she refused, insisting she can fix it. I told her and Andrew another store employee no she can't fix it if she don't replace the hard drive and HP said to exchange it for a replacement and that's what I want to do. Andrea said she wasn't allowed to do that even though the manufacture said to do it.. 

A complete bunch of bull is what she was telling me. I have been more than patient with Aaron's Furniture Rental concerning this issue and now my patients has run out as far as waiting to hear back from someone goes. I plan to contact an attorney over this issue and I will also file a complaint with the BBB concerning it as well. 

Why she insisted on something so minor turning into something so much more than it had to be is beyond me. This could have been fixed many months ago had she listened to the manufactures recommendations pertaining to their equipment. Complete laziness at its finest is what her actions represent.

Someone may feel free to contact me at 

[protected] if they'd like but honestly I feel like the customer service is lacking with your company at this point and time.

Best regards,  

Teresa McDowell 

Millie from Wv I've been with Aaron's for long time and never been late with my paments, I always paid them off before the dead line, I bought a deep freezer and it was on sale when I ordered it, then the lady Tina didn't order it til the next week and it went off sale, I told them it was on sale when I ordered it and they gave me it for that price, and while I was making Paments on it they was suppose to fix it to have the regular price the one that was on sale, they never did, so I got it paid off and then a couple of months passed and they called and said my paments was late and I told them that I already had paid it off, so they said they would take care of it, then I wanted to order a mattress protector and first they told me that it would be $200 for it and it was only $53 dollars so why was they going to make me pay 200 for something that was only 53 dollars, the. I called them back and then they told me they couldn't get them in ever again, and they didn't know when it would be available again, they lied to me . So I called Clarksburg Wv and they said yes they can order it anytime, they didn't go out of stock, so I called Elkins Wv and they said yes they can order it anytime I wanted it and it was only $53 dollars, so why was the lady in Buckhannon trying to charge me $200 for something that was only $53 dollars .plus saying they didn't have any more and they can't order them ever again, why are they being so mean to me, I've never done any wrong I paid off my bills every time, and never late and then get treated the way I did, so that I know they don't want me back in their stores again . This is unfair and I feel unwelcome, so what can I do about this, can I go to another store beside the one in Buckhannon, they say that you have to go to the ones that in your city, but when they don't want to do any business with you what do you do, from unwelcome person

i been with arrons for a long time even paying off items am all way makin sure i rent things weather i need it or not but under new managment twice i one month i get call about a payment thats not even due yet well am goin take two things back and pay of the computer and frezier cause its all most paid and the am not walk in that store again see i work 3 [censored] and i was sleeping when they called me my name is david fuller and then they say am sorry where new here lol

I received a phone call from the Perth Amboy Office for payment. The women that called was very rude and nasty and when I yelled back she told me to go see her in the store to fight. I have never dealt with such unprofessional people in my life. I called back requesting a manager a Alex answered and when I asked for corporates information and her employee Id to make a complaint. He refused to provide me with any information.

My name is Andrew Jones i am a customer of Aaron's I have been a customer for a long time now the account management team at Aaron's location in Cincinnati Ohio ZIP code is 45211 is a complete I have been paying on a TV since 2017 and I am supposed to have only one final payment of $64.20 but when i called to the Aaron's location in Cincinnati Ohio the account manager said that i never made a full payment in December of 2017 but that's a lie because i have proof that i paid a full payment here's the proof DATE PAID: 12/28/2017TOTAL: C1874AGREEMENT / MEMBERSHIP: 12966AMOUNT: $64.19 so I'm upset with this store I don't appreciate being ripped off either and lied too

She gave my personal information out to a man I had an order of protection on after I repeatedly requested him to not be contacted . I did complain and after that had the expense of a move so I was late on a couple payments but made up in full. After that my boyfriend who during me coming in to make a payment was seen with me came in to purchase a coach was told no and she wasn't playing that. Not sure what that meant but he wanted to pay in cash because it was an amazing deal. A month later I got a registered letter telling me my lease was up and to pay the remainder of voluntary give back my bedroom set after paying on it over a year and was current on my payments. This is all over someone holding a grudge because I complained about something she should have never done give out my personal information.

I received a threatening message from someone who is employed by Aaron's and I'm not at ease about it at all...I feel like something needs to be done or I'll take it a step farther..Aaron's in the Metairie/Kenner area...
I called the manager or whoever answered the phone saying they would try to figure it out and call me back to get and update and still no response...Maybe it was him or he just don't give a damn about the customers but that's not right..My mom called also and they said we handled the situation and that was also a lie...

My name is Octavia Viney, I have been with Aarons for almost 2 years if not more and I have never miss my payment. I've always paid my payments. I fell behind this month due to a lot of personal situations so I did come into the office to make payment arrangements. I said I will be in by yesterday which was Friday the 25th. I did not make iton the 25th and was coming in today which is Saturday the 26th of October and before I can even get out of my bed my door was being knocked Down and I'm literally mean being knocked down so hard that my walls were shaking. the African American woman who is from New Orleans Louisiana at the Rowlett location and her sidekick was banging on my door that hard. I understand the rules and regulations but for her to bang on my door that hard as if she was the police doing a drug bust and scaring my kids the way she did has me very much so ANGRY. I am very offended I do not appreciate that. No matter what im a customer and a loyal one at that. I DONT DESERVE THAT KIND OF TREATMENT AND IM TO THE POINT I WANT YALL TO TAKE ME COURT JUST SO I CAN BE HEARD. I REFUSE TO BE TREATED LIKE A CRIMINAL.
If you need to contact me please feel free to call me. [protected]

I've been a customer for 3 years and this is the second time I had to deal with the unprofessional/ disrespectful people that work on South Salina Syracuse NY it don't make no sense how rude they in there and it's not one it's all of them. I will never be a customer nor will I send people there because my experience was the worst I ever experienced with those people just unprofessional idiots

I ordered my products off Aaron's.com pretty easy. Call the local office due to status saying pending for almost 2 weeks spoke to the store rep Sky who said my order was not in yet and as Soon as they received it they would call 2 set up delivery. So I waited checking the website occasionally to check the status of my order. Still saying pending I decided to speak to A representative who advised me the order was shipped 2 the store and contacted Aaron's in Albany ga herself on 3 wsy. Spoke to Sky who sat up a delivery date for the 16th of October. So the set was delivered to my home with out a manual for the washer machine which looked as if it it was preowned not new. Delivery driver/ Manager sat the unit up walking me thru the steps as he is googling the merchant to info me on how to work the washer. I was able to wash 1 load of clothes before the washer machine flooded my laundry room, hallway and master bedroom
Water was everywhere. I called the local office immediately to inform the rep about the issues I was having with the machine & ask if they can send someone out and also ssk for a manual thst I was told needed to be printed out for me .Sky the Aaron's rep was so set that if was my fault the washer machine was overflowing and flooding claim ing it was due to my pipes in my house and how I needed to hold down the power button and resetting the unit. So I did and again the washer machine did what it did the 1st time over flow this time water was coming from the top and bottom of the machine. So I called the store back spoke to Sky again who told me she remember me telling her about my pervious washer machine that was flooded my house and how it was not her problem. To shut me up she claimed she would call me back and send someone out to check the problem. 3 hours had went by and I nevered received a call back so I decided to contact Aaron's again about the problem I was having. Again Sky is back on the phone.I ask 2 speak 2 the manager she informed me the manager was not in and she will get someone out 2 my home in the next 2 days. Which would have been Thursday or Friday. Again no call no service tech. Taking matters into my own hands I started googling the issue that was occurring and try trouble shooting myself still no manual that Sky claim she was going 2 print out. The code 4C came up on the washer machine after all the trouble shooting done .so I called backed to inform the store again on Saturday Oct 18 Spoke to a different rep Rhianna who was informed about the situation by Sky and advised me to reset the washer machine which I have done 3 days prior. She advised me that she would put in for a service call who was a 3rd party and they will give me a call prior to coming out. So now I am fed up. Sky said the same thing Wednesday when I called the store . So now its Saturday and I still unable to wash clothes. Under a Tropical storm warning I decided to go up to the store due to the lies and attempt to schedule a pick up and go with a different rent to own copy ask to speak to a Manager again he he not available. Rhianna showed me a worked order that she just put in after we hung the phone and ask If I would give Aaron's another chance to resolve the problem. Service guy just left Oct 21st and the problem is with the washer machine not my water lines nor pipes has Sky implemented. it's internal .Pressure sensor needs replace in thw washer machine and it won't be until Thursday before the problem is fixed. Again I called the store to speak to the Manager and again he is Unavailable. What are the chances. The Albany store is a JOKE.. the only representative I would deal with is Rhianna. Sky is rude and a Liar she does not need to work as a customer service representative/ Assistant Manager if she does not have the abilities to listen to the customers and solve issues and a professional manner.

I do not see why cash is not being accepted. That is such [censored]. They will never get my debit information because the one Card I did give them, they hit it up 3 days before the payment was due. If they won't accept cash I am going to Buddy's rent to own. I have been with Aarons many years but if this is how they treat their customers then I will be gone in a quick minute. Maxine Leonard, Copperas Cove, Texas

I have been a customer of Aaron's for many years. My six accounts are at the Aaron's in Fontana, CA. Since my representative, Jessica, no longer works at this location, it has been straight chaos dealing with this store. I pay my accounts on the 5th and 20th. Today is the 18th, WHY ARE YOU CALLING ME! I DON'T NEED SOME TWO YEAR OLD TO REMIND ME OF THE PAYMENT! I will be a customer when he (Luis) is no longer employed there. I have brought my account information to the attention of the manager. Hopefully someone will want me happy or I will close all six accounts. I am very upset at this moment and there is an Aaron's closer to my home or a RAC.

Sandra M. Beverly
[protected]

I was told by "will" at the Mount Airy NC office that the total payment due by 10/15/19 would be $270.22. I received an E-Mail from you stating it would be $281.18. I DID NOT authorize the latter amount and, if the latter is attempted to be deducted from my checking account, I will instruct my bank to DENY PAYMENT AND TO PROCEED WITH FRAUDULENT CHARGES AGAINST AARON'S! I only authorized $270.22 to be deducted! "Will" also stated that the Mount Airy NC store does not send E-mails with payment reminders, so who sent it? I have been a long time customer of Aaron's in Greensboro NC and have never encountered such blatant incompetence!

Call me ASAP at [protected]!

Mrs. Simmons

This is the second time my dryer has went out at Aaron's and they are refusing to pick it up because I owe on my account and nothing is passed due, I'm not understanding the just of this. The manager Cynthia plays games all the time. If I'm a week late, she called more than one time a day, which is illegal in the state of Florida. I only have 3 months to pay and I got the past month I haven't had a job, yet I paid current two weeks ago and now it's the 9th of October and I owe again. They meesed my schedule up last November and I'm just fed up with Aaron's. I just need them to get their dryer and replace it with a new one.