ABX Express
Reviews and Complaints

Dalam sistem cakap delivery complete ..tp barang saya belum terima lagi..ada org kah yang boleh bantu saya?

Dalam sistem delivery complete tp barang x pernah pun sampai dekat saya..boleh tolong check di mana barang saya?

Hello.. I buy item online and the seller sent the parcel 28.6.2021 but until now 8.7.2021 the parcel is still at Puncak Alam Hub (PAH). I just want to know what happen with my parcel.. why it stuck at that place.
My tracking number for that parcel is [protected].. thanks

Rider called 5times but I was in a meeting when the rider called and thus I cannot attend the call. The rider rudely WhatsApp me to answer the call and he simply put my parcel under invalid phone number or address status. This is not fair at all. The house address are pretty clear but yet he still cannot find it. So disappointed. Definitely not recommending ABX to everyone!

Parsel akhir sekali di update pada 05 jun 2021.. Tarikh sepatutnya parsel di hantar pada pelanggan adalah 30 jun 2021.. Jadi.., sekarang saya nak tahu di mana parsel saya..? Saya beli barang bukan pakai air liur..😒.. Saya nak pihak abx bertanggungjawab dalam hal ini.. Jangan nak lepas tangan macam itu saja.. Due date 30 jun 2021.. Sekarang 07 julai 2021.. Parsel yang di beli selepas parsel ini yang sampai dulu..

My item SHP77514667DMY was not delivered to my house. The tracking said was succesfully delivered but I did not receive my item yet. Please fix this issue ASAP.

MY214303838975K

Parcel tulis delivered tapi tidak sampai ke rumah. Sebelum ni pun ABX hantar parcel ke rumah orang lain.

Tolong semak semula parcel saya di hantar ke rumah siapa.

Saya tidak dapat sebarang info atau call, mesej daripada penghantar sedangkan nombor saya disertakan.

Mohon pihak abx bertanggungjawab dan mencari semula parcel yang tidak sampai ke rumah. Sedangkan saya telah membayar kos penghantaran.

Sila maklumkan kepada saya dengan segera.

I picked up my parcel yesterday 3rd July 2021 at ABX Kota Marudu Sabah Malaysia.
The parcel addressed to:
Md Sayuti Hatt Abdullah
Kg. Tarangkapas, Jalan Damai 89100
Kota Marudu Sabah Malaysia
Parcel no. HPT [protected].

When i opened the parcel, item M100 PQWT Water Detector machine is MISSING.

There is an empty sticker without signature and date of Kota Kinabalu Cargo Custom. There is evidence that the parcel is opened prior my opening it.

Please make investigation before i make official police report.

Thank you for your quick action because i really need the machine for my work.

KEZTP00022826

My parcel stuck at operation center Kuching for 3 weeks already. Please deliver it as soon as possible, urgent parcel. The parcel already exceed date frame set by the seller. Please solve this problem as soon as possible. Before this, my parcel deliver on time, but I dont know why this time the service is too bad. So disappointed with the ABX service.

Barang saya belum sampai ke tangan saya, tapi di shoppee sudah succesfull delivery

Barang mau dekat 1bulan sda blm smpai2 buat kerja cpt sikit

ABX courier didn't send the parcel to my house but I'm the one as a customer need to take my parcel at the courier house. And the courier said that she didnt have the transportation to send my parcel then what is the function of being a courier if you didnt have a transport?

SHP65558721DMY
arrived but still.not out for delivery although today is the last date and abx live agent sucks. urgent parcel and pls deliver it.faster!

Since Shopee's new 18/6/21 delivery policy, i can't get to choose courier for shipping. I live in sarawak, so all parcels from overseas are sent via ABX. Unfortunately 2 of the 4 items is still on hold while the other half is in transit and might suffer from the same issue. Complaining and giving personal details is hopeless at this point. They never reply to customers. They've been doing this for a while and we all should file a complaint to shopee @shopee.com.my, [protected]

Delivery guy tu baru miss call sekali . Sy tak sempat nak jawab, baru je dia tutup call sy terus call dia balik tak sampai 1 minit pun . Dia terus tak jawab call sy berkali² sy call tak jwb, msg tak bls . Seriously benci dgn attitude delivery guy mcmtu ! Kalau tak nak hntr brg baik tak payah hantar, dah lah simpan barang beberapa hari baru nak out for delivery . Harini delivery malah dpt delivery guy tak guna mcmni. Mmng plan nak self pickup je tdi malah dh kena hantar tapi skrg kena hantar pn mcm tak hantar . Utk ABX SIBU BRANCH, TAKE NOTE . DELIVERY GUY YG PAKAI NO [protected] tu tlg ajar dia sikit . Nak hntr brg biarlah rajin call org . Kalau mls baik tak pyh kerja !

My parcel (shp81132217dmy) hold by abx from 8/6/2021 until now. I already call inform to abx about this, but still hold, I hope abx can improve about my complaint.. I very very disappointed..

LZXLA0001919605

Jun.17 16:17

Delivered

Your package has been delivered.
Leave your delivery feedback here!

Jun.17 10:47

Out for Delivery

ABX will attempt to deliver your parcel today!

Jun.16 19:27

Arrived at Logistics Facility

Your parcel has arrived at the logistics facility

Jun.16 19:07

Departed from Logistics Facility

Your parcel has departed the logistics facility

Jun.16 19:02

Arrived at Logistics Facility

Your parcel has arrived at the logistics facility

Jun.16 17:49

Departed from Logistics Facility

Your parcel has departed the logistics facility

Jun.16 14:52

Parcel Picked Up

Your parcel has been picked up by ABX

Jun.14 10:00

Customs Clearance Success

Customs have cleared and released your parcel

Jun.13 21:30

Arrived in Local Country

Your parcel has arrived in Malaysia

Jun.13 17:30

Departed from Origin Country

Your parcel is on the way to the destination country

Jun.09 14:36

Handed Over

Your parcel has been handed over to our freight partner

Jun.09 12:40

Departed from Logistics Facility

Your parcel has departed the logistics facility from Japan.

Jun.09 03:51

Arrived at Logistics Facility

Your parcel has arrived at the logistics facility

Jun.06 11:58

Packed by Seller / Warehouse

Seller to pass package from your order to the courier. During FMCO, sellers are given 7 working days (9 days including weekend for overseas sellers) to complete packing and handover to courier. Beyond this period, this package will be cancelled to refund you when the Seller is taking too long.

On 11th June 2021, I purchased a snow globe from carousell (seller ID: yutakaichi) and it was delivered using Abx express (Tracking number : [protected]).
I received a call from Abx Express on the 15th June 2021, claiming that the item in my parcel seemed to be broken.
Therefore, they asked for my permission to open the parcel as I requested for images to check the condition of it.
At the same time, I contacted the seller to inform regarding the status of the parcel and requested for refund.
However, I still didn't received any feedback from him.

Seller details are described below:
Name: Jerry
Address: A-02-02 Kiaramas Ayuria
Postcode: 50450
Phone number: [protected]

Item purchased: Snow globe
Price: RM25
Tracking number : [protected]

I believe both seller and Abx Express are the one to be blamed for this incidence as the parcel is not securely packed by seller, meanwhile courier failed to deliver the parcel safely.

With that, I am requesting for MONEY REFUND.
Thank you for your time and consideration. Looking forward to your advanced response.

Unfriendly customer service. Will not deal again with ABX Express service.

Kurier wasaap utk dapatkan no ic tanpa menghantar barang ke pihak kami . Kurier tidak menghantar barang di alamat yg diberi & mengambil mase berhari hari utk menghantar parcel walaupun dlm sistem dah tulis utk dihantar. Please ambik tindakan kepada pekerja anda, bukan sekali dua dah berlaku .Dan ramai dah kena. Kat bawah saye dah sertakan no telefon runner .