ABX Express
Reviews and Complaints

the status of my parcel is "delivery successful" on 18 May 2022 at ABX Kuching. But untill today 23 May 2022 i have not receive my parcel yet and already call abx customer service but the line is always busy. My address is at Serian. This is my tracking no KECL600260398.

Parcel just keep routing non stop and never reach me. Keep complaint and just continuously giving promise next day delivery. The next day just turn into next week. No sense of urgency why people use EXPRESS delivery.

Saya dapat noti dekat shopee yang barang sudah delivered tapi saya tak dapat pon barang tu dan saya dapati barang tersebut diletakkan di rumah jiran saya. Langsung tak telefon atau panggil penghuni untuk buat confirmation parcel tersebut. Sikap lalai ya. Tolong ambil perkara ini dengan serius. Dan alasan barang banyak kena hantar tak boleh pakai sebab courier lain yang hantar parcels saya sebelum-sebelum ini boleh sahaja telefon saya untuk confirmkan lokasi rumah walaupun dah hantar lokasi. Kawasan kampung ya tolong faham. Kawasan taman pun banyak sahaja salah hantar rumah, inikan rumah kampung. Tolong ikhlas buat kerja tu.

My order has been delivered in a bad condition with damages.

WWX000003271292

Delivery route - KLM02

I received the product (eyeshadow palette) on 18th May 2022 which was damaged - few of the colours are smashed and there are scratches on some. I’m completely disappointed on the quality of the delivery.

Customer services is asking us to provides a full address on a call at 8.00am morning. After we have provides with address in waze app and share the location link to them is not acceptable. Therefore, we have written down a full address to them is also not acceptable by them and inform us that to collect parcel ourself and threaten us if not collect by 3 days the will return back to the seller with the not polite wording.

This is our right to receiving the parcel from you NOT US GO TO YOUR OFFICE COLLECT BY OURSELF. This is very ridiculous.

I have'nt receive my parcel but it said already delivered(7 May 2022 11:21am)? And it’s delivered without proof(photo) somemore(7 May 2022 20:53). Please assist asap thanks

I have been waiting for a week for the rider to come over to pick up the parcel. The customer service is aware of my booking/request, BUT NO RIDER COME OVER. This is really frustrating because I will be away for quite some time so I need to settle this return parcel by this week. I did mention this throughout all the conversation and the customer service acknowledge of this, they said tomorrow and another tomorrow... BUT STILL NO ONE COME OVER. If you CANNOT deliver the service just be honest BUT NOT KEEP YOUR CUSTOMER WAITING FOR NOTHING!

I send 4 boxes on 8/11/21 and my sister haven’t received any box until 20/11/21. So I asked her to find what happened and UPS has received the 4 boxes saying it was break out and missing value. I paid a lot money for shipp fees come on at least delivered 3 boxes or shouldn’t they return to the sender address. Be responsible ABX do not just say our job finished when it arrived to US airport. 😭

Parcel out of deliverlery by yesterday but until now i sont receive my parcel

ABX Express - No receive any parcel but status show delivery completed

Dear Sir/Mdm,

I need to complaint about my parcel for tracking no. CNEMA000372534 ABX staff was wrong delivery to another person.

Please make sure ask them to contact the owner first and just drop it. Just I know that Abx delivery parcel they was no contact me anymore. Please help to ask them collect back the parcel and deliver back for me ASAP. (THE PARCEL WAS URGENT NEEDED).

Thank you

Dear Sir/Mdm,

I need to complaint about my parcel for tracking no. CNEMA000374205 ABX staff was wrong delivery to another person.

Please make sure ask them to contact the owner first and just drop it. Just I know that Abx delivery parcel they was no contact me anymore. Please help to ask them collect back the parcel and deliver back for me ASAP. (THE PARCEL WAS URGENT NEEDED).

Thank you

I have'nt receive my parcel but it said already delivered.

Has arrived at ABX statin on 15 March 2022

The parcel should delivery on 20 March 2022, but they delivered on 22 March 2022 at 15.54 pm o'clock. But I don't receive it and found the parcel. I Just try to find the parcel at anywhere but not found it. I wait for another days If the parcel delivery out to me. But, until now not found and receive it. I Just chat with the seller, and they advice me to contact to abx Company.

Parcel tracking MY227037240886L

Hi i juat want to complaint thant my customer parcel haven’t delivery to her and until now it’s still at abx kuching here.. it’s took long time because the parcel arrived kuching on 2/3/2022.

barang sudah lama dekat bintulu tapi belum dihantar keluar

Saya buat semakan di LAZADA dapati barang saya telah sampai pada 10.02.2022 dan sehingga sekarang saya belum terima tetapi didalam tracking Lazada, No. Tracking : LZXLA0004164202 bahawa barang saya telah dihantar. Saya telah whatsapp tetapi tiada respon diterima untuk buat semakan. Pihak ABX sila ambil maklum dengan segera! Terima Kasih!

My product has been arrive at my city about few days ago...but what make me feel really dissappoint and mad is my parcel is already out for delivery since 17/2/2022..but today is 19/2/2022 so I'm asking where is my parcel?if u say that the delivery man is not delivering my parcel at my place... I saw an abx delivery man every single day at my place and near my house...my parcel is not a big things so there's no any reason that you say my parcel is big... please! I already pay the delivery fee and please send the parcel to my house! I don't want to see any message that say I need to go to abx to take my parcel!

Abc center:Sandakan sabah,malaysia

BZ78774864000

Is it a need to ask for IC number when product is failed to be delivered to the owner of it? For goodness sake just send them already to the placed written on the parcel! THERE'S NO NEED FOR IC NUMBER OKAY! Hantar sahaja item itu sudah! Stop making such big deals out of nothing please warn your runners la ABX! Show some manners too next time! Jangan "sis sis" ur customer! Use proper titles to address someone next time!

I came to collect my parcel at abx debak. Sarawak malayasia. They scold and mocking me because of they fault. I just want my parcel only. They seems did do nothing instead mocking at me. I was very dispointed and no more trusting in abx anymore. This kind of attitude was not nessecary at all. I am lose my money. Noboday seems take rensposible of it. I hope my complain will help me to get my thing back. Tq

I haven't received my items yet. Its been a weeks in transit from China to Malaysia.