Air Canada’s earns a 1.2-star rating from 617 reviews, showing that the majority of travelers are dissatisfied with their flights.
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Flight cancellation rescheduled 3 days later
Flight AC1528 was cancelled on sept 16th due to weather. I totally understood the safety in that decision and commend Air Canada for the safety of the passengers. All airlines did the same thing. This is where issue begins. Automatically rescheduled flight 3 days later. This is brutal. There is nobody at YYZ to speak with at all and they gave us a busine...
Read full review of Air CanadaOvercharges
I have already filed a claim three months age, case Number CAS-6357441-B8P5N1 but have not had any contact to date. No one will talk to me or let me know when I can expect to receive my refund for being overcharged on my baggage. Your website advises that the charge is CAD75.00 per bag but I was charged CAD$101.50 per bag when I checked in online - an overcharge of CAD$53.00. My husband had one bag and I had one bag and neither were oversize or overweight. I would appreciate you letting me know what is happening and why no-one has had the courtesy to get back to me. Regards Karen Angove
Desired outcome: Refund if CAD$53.00
Air crew attitude - ac 1883 cancun to montreal september 15, 2023
I asked the Stewardess (longer blond hair, from Quebec) for a cup of coffee in French - Je voudrais une tasse de cafe. She claimed in English from five feet away that there was too much noise to hear me. However, the truth is that she knew I was English and pretended not to understand my French. I repeated my request within two feet but she still pretended not to understand.
My French, with an obvious English accent, is understandable. When I speak the referenced phrase into a translation application, the translation from French into English is perfect - I would like a cup of coffee.
For anyone to have such an attitude toward another person is unpardonable. For an Air Canada crew member, it is grounds for dismissal.
Desired outcome: Apology from Air Canada
Cancelation and poor performance
Air Canada caused myself and my party a great deal of difficulty, physical pain for one member, work strain, and financial burden. This took place on August 4, 2023 regarding a flight from Toronto to NYC. We were given misleading and contradictory information from gate agents, sent to multiple incorrect gates, then eventually boarded the plane late. We...
Read full review of Air CanadaAeroplan points
Dear Sirs, I flew from Barbados BGI to Toronto Pearson YYZ on 28th April and never received the aeroplan points I tried the online missing points option to which I was told it was not applicable as they were already credited. (They were not !). I contacted Air Canada and after a lengthy wait was told to contact Aeroplan, which again after a long wait and...
Read full review of Air CanadaFlight
Dear Air Canada We took an Air Canada flight on the 10th of June 2023 from Heathrow to Calgary. Before boarding our flight ( at the check in desk) I was told I could not take my hand luggage on board due to shortage of space on the flight. They said the over head lockers were full and we had to check the bag in. I explained that the bag contained vital...
Read full review of Air CanadaAir Canada Case#: CAS-6693518-F0N5F6 Reference # 23NP2F, ticket # [protected] of Zarin Rahman
Dear Michael (CEO Air Canada), I would like to bring to your attention customer service refusal to compensate for Reference # 23NP2F, ticket # [protected] of Zarin Rahman. I was unable to check-in my sister, Dr. Zarin Rahman (LNU), for her return flight to Toronto from Halifax (AC 617, Aug 28, 2023). Upon calling Air Canada, I was told that her booking...
![Air Canada - Air Canada Case#: CAS-6693518-F0N5F6 Reference # 23NP2F, ticket # [protected] of Zarin Rahman](/images/complaint/full/1826520/1694178680700939768.png "Air Canada - Air Canada Case#: CAS-6693518-F0N5F6 Reference # 23NP2F, ticket # [protected] of Zarin Rahman")
![Air Canada - Air Canada Case#: CAS-6693518-F0N5F6 Reference # 23NP2F, ticket # [protected] of Zarin Rahman](/images/complaint/full/1826520/1694178680143476794.png "Air Canada - Air Canada Case#: CAS-6693518-F0N5F6 Reference # 23NP2F, ticket # [protected] of Zarin Rahman")
Complaint regarding Flight Cancellation on August 27th and Misleading Information by Air Canada Staff
Dear Air Canada Customer Service, I hope this email finds you well. I’m writing to express my profound disappointment and frustration with the unfortunate events surrounding the cancellation of our flight on August 27th, from Quebec City. The most distressing part of this ordeal was the misleading information provided by your ground staff at the Quebec...
Read full review of Air CanadaFlight and onboard service
I, Mrs Noreen Shahid and Miss Zayna Samd were booked to fly from Dubai to Toronto on AC057 on 02 July. The reference for AC was 5M9ETE On 29 June we were informed that AC057 was cancelled and that we were now booked on AC057 on 01 July. I accepted it but later was informed that AC057 on 01 Jul was also cancelled and we were then rebooked to travel on...
Read full review of Air CanadaLost and found
On August 5, 2023 my wife Mary Kathryn Gibson and I boarded flight AC8114 from Yellowknife to Edmonton. I lost my billfold in the process of deplaning in Edmonton. I was told to contact AC Lost and Found which I did but was told if I left it on the plane, that the plane I was on had already departed. With some flight delays were able to complete our return...
Read full review of Air CanadaUnprossessed voucher number [protected] from yxeac002a qkn45141
My name is Sabina Alvina McKee and on the 19 August I was denied boarding on Flight. AC1122 from Saskatoon to Toronto.
As a result I was issued with a voucher for Canadian 2,400.00 which was supposed to have been sent to my party's address but upon my partner ringing on my behalf he was told that there was nothing processed in my name or any paperwork of such detail.
I also furnished the Air Canada worker with my email address, which so far I have received a survey to complete.
What are the next steps to receive my compensation please.
Yours Sincerely
Sabina McKee
Desired outcome: I would like to receive the necessary compensation.
![Air Canada - Unprossessed voucher number [protected] from yxeac002a qkn45141](/images/complaint/full/1813579/1693847957707579723.jpg "Air Canada - Unprossessed voucher number [protected] from yxeac002a qkn45141")
Lost luggage
I have had my luggage lost when flying from Faro to DFW. I had it taken by TAP in Faro and when I got to Lisbon Air Canada never put it on the plane into Montreal. This was September 12th. I had a man call me from Lisbon and said he had my luggage in October but that he needed to find out who to charge the delivery to and that was the last I heard. I have reached out to Air Canada several times and they will not answer me. I have a reference number but they say its not a good number but when I call in I'm told its all I need AC:[protected] I still haven't heard anything about my claim.
Desired outcome: I want to be paid for my claim or given my luggage back.
Customer service
My scheduled departure flight on 15/08/2023 from YDF Deer Lake, Newfoundland was delayed twice. I became aware of the change upon waking the morning of departure and I contacted the 24-hour line to assist me with reconnecting flights. Due to the delays, I would miss my international connection in Vancouver to Sydney Australia and then on to Melbourne. Thi...
Booking reference: 4oixuq, flight number: air canada 8880
Dear Sir/Madam, I am writing to you in connection with the above flight on which I was booked to travel on Friday August 11, 2023; with my family for a short holiday in the USA, while visiting Canada. The flight was supposed to depart from Toronto Pearson airport at 4:30pm and arrive at Newark airport at 6:01pm. I was initially made aware the flight ha...
Baggage for special service clients
Myself and my wife were at Toronto pearson airport 08/30/2023 flight AC 1628 from YYZ to Fll 5.30pm we arrived at the special request assistance counter requesting a wheel chair no wheel chair till 4.15pm and boarding was at 4.45 pm, the service counter first asked to have our bags to check in for a charge of $32.20 each-which bags are perfect for carry on nut the agent was adamant and refused, secondly when we boarded I am send pics of bag twice the size of ours allowed on the plane as carry on. Do you have double standards for people who need wheelchair assistance then regular people, we are very disappointed
Mohamed Kassamali Aeroplan #[protected] and Azmina Kassamali tel: [protected], [protected]@gmail.com
the orage and blue bags are ours and the two 2 others are other passengers.
Thank you
Customer service
Henry & Sheila Zubajlo 10200 Kelly Rd. Walkersville, MD [protected] August 31, 2023 Air Canada PO Box 64239, RPO Thorncliffe Quebec, Calgary T2K6J7 Canada Ref: Booking Confirmation 430KPB Ticket # [protected]/[protected] Aeroplane # [protected] Reservations made for Air Canada flight from (Logan airport Boston - BOS) to Deer Lake YDF Newfoundland for...
Read full review of Air CanadaCustomer service issue baggage issue racism from the crew
Im very disappointed with the service I received from air canada flying back from delhi - rude crew, who didn't bother to answer properly simply with yes or no or just nodding, seems like the gentleman (part of air canada crew) on my flight was super racist towards the indians, ac51 on 21 aug2023. Even if he speaks french - I would have replied by knowing...
Read full review of Air CanadaCustomer service
Dear sir/madam or Supervisor or manager or Air Canada CEO, To Whom It May Concern: Good afternoon, Please refer to the messages below and help me in listening our concerns and difficulties. I have made 10 plus calls and spoke with many customer service representatives. They asked me to hold and dropped the calls. Today 08/18/2023, I called CheapO air...
Read full review of Air CanadaAir Canada flight
I, Mrs Noreen Shahid and Miss Zayna Samd were booked to fly from Dubai to Toronto on AC057 on 02 July. The reference for AC was 5M9ETE On 29 June we were informed that AC057 was cancelled and that we were now booked on AC057 on 01 July. I accepted it but later was informed that AC057 on 01 Jul was also cancelled and we were then rebooked to travel on...
Read full review of Air CanadaI have reported a lost/mislaid suitcase. It would be nice to get some response please, other than a 'donotreply' email
I flew from Toronto to Heathrow on 6/7th August. My husband and I flew business class. Fantastic experience. Staff we superb. But on arrival at Heathrow 3 cases arrived in the first 20 off the plane, then we stood for over an hour until nobody left and the belt stop. 1 case missing. Tried reporting at the airport phone kept cutting off. Tried ringing when I arrived home phone not answered. So have report on your missing bags option on line. Three weeks later I would expect some sort of progress. Fight No. AC845. Due to leave Toronto 18.35. Case receipt no [protected]. Black fabric John Lewis zipped containing gifts from my trip to Alaska and BC so unlikely to be able to replace these from my trip of a 'Life Time'. I await your comments please. Thank you for your input in advance
Desired outcome: I would like it back because of what it contains and the unlikely happening of me returning to buy these items. I would appreciate a response. We are in our 70's so long distance travel becomes beyond our reach.
Air Canada Reviews 0
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Overview of Air Canada complaint handling
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Air Canada Contacts
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Air Canada emailseservices@aircanada.ca100%Confidence score: 100%Support
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Air Canada addressPO Box 64239, RPO Thorncliffe, Calgary, Quebec, T2K6J7, Canada
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Air Canada social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 16, 2024
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