Airtel
Reviews and Complaints

I lost my number '[protected]', when I wnt to apply for duplicate number in aairtel office, vishapatnam they are telling that number was provided by another persons ID Proofs with out my permition but I want getback my number, .

I didn't subscribe to airtel radio of friends chat. But charges and debiting from my account against these as 30 p.m. I sent sms for deactivation but still it is continuing. My mobile no. is [protected]. Deactivate the above services which I didn't subscribe at the earliest and refund the amount otherwise I will be forced to complaint on police or cyber cell.

I gave a request for migration to prepaid and i gave the request which was not done and they still charge me monthly rent eventhough i'm not even using the no cos i moved to other state... i rasied this complaint over the phone to customer care but no resolution and s finally spoke to nodal officer still nothing so decided to write a mail but its still not been sorted out... i'm attaching my written communication here and if u read it u'll find out the reply that they are sending is a standard template... i first sent them a mail stating my problem they sent me a reply after 5 days then i replied back to that mail clarifying some facts that they have mentioned but the reply i get for that is the exact same template as Wat i got for my first mail ...

here it goes ...
Dear Customer,

We understand from your previous interaction, you have expressed concern over Migration delay of you Postpaid mobile number [protected] to Prepaid.

We regret the delay in replying to your mail.

We regret for the inconvenience caused due to above mentioned episode.

We have been trying to contact you many a times. Unfortunately, due to non-response on your number we have been unsuccessfull in our attempts to reach you.

We already requested you as per our reply mail to clear your billed and unbilled amount and submit the following documents at your nearest Airtel Relationship Centre.

1. 1 passport size Photograph
2. Address Proof (Passport, Driving License, etc)
3. Photo ID proof (Driving License, PAN card ¿ incase of non availability of PAN card, please submit Form 60, etc)

Further we would also like to inform that you have an Current Outstanding of RS. 1077.76 /- for the bill for last 4 months and unbilled amount of Rs.30/- as on date which does not include the current usage, roaming, rental and discounts, if any in your account.

Hence we request you clear the above mentioned Outstanding and Unbilled Amount to migrate from postpaid to prepaid so that we will go and initiate further action from our end.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards,

Prabakar Nagappa S
Appellate Officer
Bharti Airtel Limited

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---------Original Message----------
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 11/09/2010 06:12:49
Subject: Re: MIGRATION FROM POSTPAID TO PREPAID & THE PATHETIC CUSTOMER SERVICE [|BAL|[protected]|[protected]|]

hi prabhakar,
I thought it is
just the customer service agents who are making a mistake, but now from your
mail i understood where the problem lies in... In-spite of me, mentioning my
contact number (in the end of original mail & also in my mail signature)
clearly in my mail, you are saying that you tried to contact me many a times in
my old no..
Now regarding your
request to clear my bill amount ... i cleared all my bill dues when i gave the
first request on 26th may but its been your representatives mistake of not
taking any action on my request and so my monthly rent & hello-tunes
got accumulated and now I've a Outstanding of RS. 1077.76 /- for the bill for
last 4 months and unbilled amount of Rs.30/- as on date.. this clearly being a
mistake/ error from Airtel's end i cannot pay the bill for that..
I'm now living
at Bangalore and none of the relationship centers here accept the request for
postpaid - prepaid conversion for TN phone nos.. i'm
in Bangalore from February'10 but i paid my bills till may, even though
i dint use it because they didn't accept my request here in Bangalore and so i
came back to Trichy mainly for that matter.This being a complete mistake on
your end i request you to take corrective action and convert my postpaid to
prepaid without me having to pay anything as i don't have any usage on the
card..

Thanks & Regards,

Pradeep.M
ph : +[protected]

On Fri, Sep 10, 2010 at 3:50 PM, wrote:
Dear Customer,

Thank you for writing to Airtel.

We understand from your previous interaction dated 07/09/2010, you have
expressed concern over Migration delay of you Postpaid mobile number [protected]
to Prepaid.

We regret for the inconvenience caused due to above mentioned episode

We have been trying to contact you many a times. Unfortunately, due to
non-response on your number we have been unsuccessfull in our attempts to reach
you.

We request you to clear your billed and unbilled amount and submit the
following documents at your nearest Airtel Relationship Centre.

1. 1 passport size Photograph
2. Address Proof (Passport, Driving License, etc)
3. Photo ID proof (Driving License, PAN card ¿ incase of non availability of
PAN card, please submit Form 60, etc)

There is an Current Outstanding of RS. 1077.76 /- for the bill for last 4
months and un-billed amount of Rs.30/- as on date which does not include the
current usage, roaming, rental and discounts, if any in your account.

Hence we request you clear the above mentioned Outstanding and Unbilled Amount
to migrate from postpaid to prepaid.

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards,

Prabakar Nagappa S
Appellate Officer
Bharti Airtel Limited

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hyperlink
Click here to provide Feedback.

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3D444BB0D0335FBECF3255B8D9246DAFD03352B2D43453BBDC27&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

---------Original Message----------
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in
Sent: 07/09/2010 12:52:13
Subject: migration from postpaid to prepaid & the pathetic customer service

hi,

I'm writing this with regards to my TN Airtel phone # [protected]. I
gave
a request for migration of the postpaid no to a prepaid as i'm not using the
no
very often since I've moved out of TN. this request was given in the Trichy
cantonment AIR CONNECT showroom on 26th of may after clearing my outstanding
bill of around Rs. 1563 with all the required documentslike my photo, written
request and my ID proof.On monthly basis i still get my bills. and they still
renew my hellotunes and charge me a late fee also.my number is still not
converted to prepaid and they say the reason is i've outstanding now.your
executives made a mistake of not converting it to prepaid when i cleared all
my
outstanding and later they accumalate my hellotunes and monthly rentals &claim
i've usage and cos of that they cannot convert. this is ridiculous, every month
i'm calling in to customer care repeatedly and every manager says something
different and they promise that it'll be done in 48 hrs or so but i never hear
anything back from them within the time they promised. My bills come on time
without fail, but not any resolution.

Also your collection agents are calling in to my friends, whose no i've given
as a reference at the time i got the connection.and they never call me in
my Bangalore no though my friend gives my contact no to them. they never call
me and ask for a bill instead they keep disturbing my friend every 10 days in
spite of he giving my no. last 10 days back even i spoke to the collection
agent thro conference call and gave my Bangalore no to the agent to call me
in
that no but i never got a call from him, but then they still keep calling my
friend. he is also furious with the Airtel service and might be cancelling his
connection too.. i've been using many airtel nos from the very beginning for
the past 6-7 years and i've never faced any problems but now i'm having issues
with all the airtel connections that i'm using. your customer service had gone
down. if this continues to happen then you might loose all the customers and
the top position you claim to be in INDIA.

I'm thinking of cancelling my TN postpaid all together, my Bangalore
postpaid,
my Airtel DTH and also my mom and dad's airtel service altogether and moving
to
a different service if this is not been taken care of within this billing
cycle
making sure i'm not getting any more bills with the prepaid conversion been
done.
Any communication regarding this should be in the no [protected] or to this
mail
id

Thanks & Regards,

Pradeep.M
ph : +[protected]

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I have airtel prepaid connection.. I consistently used frenzo chat service of airtel live from 4 yrs. I know browsing charges not apply in frenzo, bt my balance deducted from 2 days in browsing.. Within 2days 26rs. Deducted from balance and customer care said that browsing charges are there.. Please solve my problem as soon as possible.. My cell no. Is [protected]. Many times I submitted same complain bt pblm is nt solved permanently

I am in vellore,
My company name is patel distributors
And also use in airtel broad band service [protected])& I am fully satisfaction in begining to till the date.
But today I have facing new problem,,
Before 4 or 5 month I have one more connection [protected]) in this connection I am cancelled before activation
Because airtel launch new scheme 499 plan 1 mbps fast so my first no [protected] plan 512 mbps
Airtel franchies says u can change this plan u have new connection [protected]) & after 1 month u have canncelled the old connection [protected]) so I am sign a new connection..,,
But unforchunately I am calling for airtel customer care [protected]) no and he told don't have a new connection u r old no [protected]) to shift the plan 499 plan and 1 mbps..,, so I am cancelled before activation in [protected])...,,
But today calling in delhi advacate n k sign cell no ([protected]) and he told u have balance the tele phone bill
Rs=56, 000=00 penalty and legal notice in delhi high court,
This matter is mentally I am upset., and I am not in using the connection and I am submit the moderm & telephone day after just on the day and I have a reciving letter
So I am reuest for u solve the problem.,
Thanking u

I was holding a postpaid Airtel number in pune for around 4 years which I closed my due to various reasons (The most important one is that I moved to navi mumbai from pune and signals were very week in this region) on 23rd of Jul 2010. For this number I have submitted an amount of Rs. 249 as security deposit. I was informed that I will receive a cheque for my security deposit amount after 45 days of closing the account. Its been around 55 days I have not yet received any such cheque.
I tried to reach out to airtel customer care and the harassment begins.
At first place, Airtel IVR does not have any option for a customer to select when the account is closed. I tried to go via 'non-existing user -> to buy a new airtel connection' and got a chance to talk to there representative, even when I selected English as the communication language the customer care rep talks in Hindi (that too is hopeless :( ). During conversation I was informed that I was connect to Airtel prepaid department even though I dialed postpaid number (pune - [protected]). Prepaid team dont like to deal with postpaid customers so they simply disconnect. After trying same number for around 10-12 times finally it gets connected to postpaid department and the rep informs that the system is down, they cannot access the information and make a call after an hour. After 1 hours again I had to repeated same process and still the system is down, and this continued for the whole day. Again next day when I repeated the similar process and the system was up the reps were not having any solution to the problem and the simply disconnected the call and this happened for 4 times.
Finally, I decided to drop a mail to customer care services ( [protected]@airtelindia.com ) to look into the matter, I received a system generated acknowledgement mail with the reference number for further communication and the message that they will get back in 24 hours. Its been 4 days and I have not received any further communication from airtel.
I have send a reminder mail but still there is no answer. I tried to call them again but its going in same loop. I faced similar problem with one more number of Airtel that I was using around 6 months ago and finally I stopped sending the reminder mails for that number. It seems to be a habit of Airtel, not to return security deposit. I dont know how to escalate it and get my money back from Airtel.

Hi,

I have a serious complaint against airtel broadband and people who are involved with it. I am a victim of ur executive's mistake and irresponsibility!

I have taken airtel broadband connection a/c no - [protected] plan & ndash; rs799 for 256kbps speed.
I have paid advance rental for 5 months.

I was not happy with the speed and service from airtel hence decided to cancel the connection. As per procedure,
I called up customer care to request for cancellation and spoke to cancellation department. They gave me an option
To change my plan, which was a time based plan!I have denied very clearly saying that I dont need any plan change!
I have also sent an email to airtel saying that I want my braodband to be cancelled.

But to my horror, airtel has forcefully changed my plan without my confirmation and changed to time based plan!

I get to know from customer care my cancellation request is not processed just because I have agreed to change my plan!
Which is clearly a lie! Airtel is desperate to keep the customers but they cant keep cheating!

Now I would like to know if this is how airtel works! I have written sevaral mails to mr ashish, but no avail! He seems that he doesnt want to respond! Now also when I see my bill, there is dsl usage charges? When my plan is unlimited y the hell usage charges? I am not here to do a charity for airtel, if u think u can cheat customers and make money, that just a temporary solution! Well internet is a strong medium to spread across messages, like the airtel fraud which would definitely make people think before going for airtel!

I have spoken to rakesh from airtel corporate office, delhi and he had promised that there would be absolutely no mistake from their end, but as usual, airtel wants to keep cheating!

Dear Sir/Madam,

My balance is reduced to Rs 40, they start some services, But actually no services are activated by me Kindly stop the service and credit the amount deducted from my account because this is not the first time it happens.
Kindly u check urgent base and short out the problem & solve

Thank & regards

Network connectivity of airtel has gone at worst level at new delhi and airtel is busy in minting money by offering new plans but not worried about grievances of customers already using airtel for 5-6 years and stuck up with airtel due to phone number widely circulated. My office is on 14 th floor at delhi in all 20 storey building for the last 3-4 years I am not able to get connectivity for poor network in luxmi nagar area and in kalkaji area too at first floor. We are making complaints but airtel people, all stupids are busy taking 10 days time on every complaint but result nil this is what happening

So guys avoid airtel, they dont require customers they want only takeovers in other coutnries dont know what type of service they will provide

In 2007, the company sold two plans in mobile prepaid catagory named " 251RC - 6 yr validity and 252RC 6 year validity " and the same was also publicised on their website.

lacs of thousands of customers like me went for the same and the company initially extended the validity for 3 years and as explained by the dealers the validity was to be extended once more for 3 years after the first term expires .

Now on the eve of the first three years I wrote to airtel about the extension of validity for three more years as already promised and on the basis of which the plan was sold to the customers .

The co has now stated that the validity will cease after three years and the customers need to recharge for further validity thereby refusing to keep their promise they made while selling the plan to the customers - they all have been taken for a ride and the company has pocketed crores by cheating and false promise

The company' s action as above is nothing but cheating of lacs of customers- highly unethical, illegal and fit case of action by all the customers who bought the plans on their false promise

all of the customers who has brought the above plans 3 years back are requested to
a) lodge complaints individually against the co in the consumer court
b) they should write to telecom regulatory authority of Govt of india
C) should help me by sending the e mail to all your friends / addresses as much as possible for concerted mass action by all those affected

Subject: Airtel M-check Prepaid Top Up Failure

Mobile no: [protected]
Name: B Chandrasekar, Karur, Tamilnadu

I tried to Top-Up my Airtel Prepaid Number through Mcheck application for Value Rs.333 using my SBI Credit card. I recieved all successful messages from SBI card with a Auth code and successful message from AIRTEL. But my balance was not updated.I approached the customer care for the first time and i am asked to wait for 3 days if it is not reflected it was advised as the amount will be credited back to the bank account but it was not happened. I contacted the customer care after 3rd day it was told that it was problem with the bank, i am asked to confirm the transaction success. I contacted the bank and the transaction was 100% successfull. I again updated the same to Customer care executives and supervisors. It was very clear that the transaction happened and it was fault with Airtel but i am still not able to recieve my money in my balance or in my bank account. It was more than 10 times i contacted the customer care. But it seems to be very careless handling. I lost my money Rs.333. It was 30 days and no action has been taken seriously. Is this the service airtel is giving us and i am using this number for more than 6 years.I am totally uncomfortable woth this service recently i experienced with AIRTEL.

I am very much worried to find the complaint service is not toll free and i had lost more money in making complaints. This is really making a negative impression on the provider. No one is following up the complaint raised to tyhe customer care.

Complaint Number : [protected]
Complaint dated : 24-08-2010

Thanks
B Chandrasekar

I have an issue regarding my number [protected]. My sim is in inactive state although has lifetime validity. On calling custome care @ [protected] from chennai. I was said the validity is over and i need to recharge with 47 and then top up with any amount, and this can be done through easy recharge(can be done from chennai too) or online banking. As instructed recharged(transaction was also successful), but it was of no use. Nearly called thrice i was said the same. Forth time when I called, I was said nothing could be done to activate the sim later I was transferred to the senior representative who instructed me to send photo and address proof so that the sim could be activated (can be sent through post to the corporate address of airtel) or come to orissa and submit those documents to retailer . Being resident of chennai, i have chennai proof of address. even if i send it through post what is the guarantee that my problem would be solved. if they have my address proof why should i send it back ? (all info given was wrong even the senior rep)

Nearly I have spent more than 100 rupees on calling the customer care from chennai also recharged as instructed with 47+50 on Aug 11 of 2010 what is the use of doing all this things, Even when we delay to pay postpaid bill airtel people charge 50 rupees, what you give your customers for providing wrong information or information even which they are not aware of?.

Am concern about this number because with great difficulty running from pillar to post, i got this sim with my uncle's residential proof . I still wonder why sim is not provided to other state people. although we are willing to submit the proof of address. the customer relation center make a clear point that they will not issue unless orissa proof of address is given. “hum ko yeh sab nahi maloom jao bhubaneshwar waloon se pucho”( We dont know anything about this issue go speak to bhubaneshwar people) this is the reply i got from the jagatsingpur customer care person 2 years back on showing a copy of ECI card and passport for photo and address proof, airtel mobile postpaid bill for address proof. if it is so why airtel people provide temporary address and permanent address column in their enrollment form?

Later on 13 Aug 2010 called the nodal office of airtel @ [protected]. Told my problem and I was said they will make a call back the same day with the status. 4 days passed still there was no call.

Again i made a call to nodal office on 17 Aug 2010 and stated the problem from the A-Z. executive Mukhtar was assisting me. Again I was said they would make a call back. Finally i did get call stating that they need 2 days time for investigation and would make a call back, i asked for ref # for my complaint. i was said that i dont have mobile # how can a ref# be given. 7 days past still no call.

on 26 Aug 2010, I made a call again to the nodal office it was a kind guy Anshuman who assisted me he tried this level best but could not assist without ref#. again stated the problem from the A-Z on request. later he said the concern person Mukthar who took your complain will make call in few minutes for further assistance . After few minutes Mukhtar made a call. he stated that the number was sent to market and was sold out to customer and activated on 11 Aug 2010 the same day when i recharged. then I asked him for refund for the amount which i had recharged due to the wrong information provided by the customer care executive since the fault was on their part for providing wrong information. i was said even refund cannot be done. they do accept their fault but finally blamed me(no Apology for wrong info provided before)

I frequently used to call my number and check if its activated but i used to get same IVR message "out of service" i made a cross question i was said the number was bought by a person and did not submit proofs so they had to disconnect the number temprorally, the reply was not at all satisfactory because every day when i made call the IVR message was same "out of service" and if any one who would have activated his number and later switched off also i would have got some different IVR message.

So Finally called the Appellate office got the some what same reply with some different information. As usual had to state the whole chronicle again and request for refund and told all the problems which i faced right from buying sim to the recent problem from the customer people to the nodal office support. She did give me a great information, that is if you have lifetime validity sim and is not recharged for two months it denotes the validity is over and the number is taken off. i asked why they are called life time validity sim when its validity gets over in two months. Now this speaks the well about process knowledge of the Appellate officer(hope officials of airtel when they see this they can understand).on cross questioning them the answer differ each time on the same call just imagine they them self are not sure what they say. I also placed the question why they have quality check when the information was given all the time wrong and every time they did not even bother to give a proper answer. again excuses with unacceptable answer. the information i got from Appellate officer initially the sim was sold out into the market and was activated twice she confirmed on this. Even verified with the nodal officers answer she said it was “its not like that” on cross questioning again she said it is sent to market but yet no one has bought it. Conversation went 19 mins i guess . God better know which info she gave is right (both answer given by her did not match with the information given by nodal officer) And a clear point was stated recharged money wont be refunded even though fault is on their part.

Now which information i should believe the one which Nodal officer told me or the Appellate officer gave me or the customer care?...

even i use airtel mobile, tele-media, dth, dsl services in chennai and i don't think i ever faced such problems. even if there is a problem a single call is enough to get problem solved even while roaming over other states for mobile services. Never even once i faced such problem in my 12 years connection with airtel since from the time it was skycell in chennai. Opted airtel for its quality service it provides but i find it reverse in nature in orissa and above stated problems.
Worst thing everybody called me with my first name with a prefix Mr. What else we can expect from airtel orissa? Such a beautiful customer care, nodal officers, Appellate officer. And what a respectful hospitality in customer relation center. Award winning crew over all.

People better think twice before buying a airtel orissa gsm connection.

i want to file complaint against airtel digital tv, as few days back my set top box got stuck, then i complaint on cutomer care of airtel dth they send a executive to replace it ...he came to my house replaced the box and taken 500 Rs and gave me cash Memo...but Yesterdaty again the settop box got stuck and i complaint on customer care they said your box never replaced by us ..there is 24 hr passed away but still nothing happened...
and whenever i call they say it wil take 24 hr ...even 24 hr already passed...
they are doing fraud with customer and very pathetic service...
My user id of airtel dth : [protected]

On Wed, Aug 11, 2010 at 3:38 AM, wrote:

Dear Mr.Patil,

Greetings from Airtel team.

Regret the delay in response/resolution to your concern raised dated 26th July '10. It was a pleasure talking with you.

As per our discussion please accept my sincere apologies for the inconvenience caused. Necessary remedial action/process has been put in place from our end to avoid repeat errors. To add, your prepaid number i.e [protected] has been added in the monthly list for Rs 100 re-charge. We ensure that the re-charge takes place every month.

Current scenario reversal of Rs 100 (2 invoice's) has been initiated against your Airtel A/c [protected] and further Rs 200 (two times) has been re-charged against your mobile number [protected].

Please quote the service complaint number [protected] in future communication about this complaint.

Assuring you best of our services at all the times.

Should you require any further assistance, please feel free to speak with me at the below assigned numbers & I would be glad to Assist you.

Have a nice day.

Warm regards,

Rahul Suri
Nodal Office - West

Airtel

Tel : [protected]
Fax : [protected]

---------------------------------------------------------------------------------------------
07/26/2010 10:59 PM

To
nodal.[protected]@airtel.in
cc
Wecare west
Subject
Re: AIRTEL NO. [protected] [|BAL|[protected]|[protected]|]

P Please do not print this e-mail unless it is absolutely necessary P

Hi Officer,

I am forwarding the below mail to you as suggested by the Nodal Officer.

Awaiting your response/ resolution on the issue.

Regards,
Deepak

On Mon, Jul 26, 2010 at 5:07 PM, wrote:
Dear Customer,

Thank you for writing to Airtel.

This is with reference to your email dated 26 July 2010 for your Airtel number [protected] .You have expressed the concern regarding the recharge. We apologize for the inconvenience caused.

As the query is regarding the landline number, we request you to please forward your concern at wecare.[protected]@airtel.in or nodal.[protected]@airtel.in .

Warm Regards

Ruchika C Savant
Nodal Office
Bharti Airtel Limited

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Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

---------Original Message----------
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 26/07/2010 09:37:42
Subject: Re: AIRTEL NO. [protected] [|BAL|Qrc869603|]

Hi All,

I am still waiting to resolve the following complaints. Along with the
following, I have registered 2 more complaints about the same issue for Jun and
Jul Months where the recharge did not happen. It is now 4 months, I am
registering complaints every month.

The complaints numbers are as follows,
[protected] - Today - Jul - 2010
[protected]
[protected]
[protected] - May 2010
[protected] - Jun 2010

Kindly ensure that I get the compensation for the trouble given to me on time
to time basis for resolving the same complaint again and again. Every time I
get the response that the complaint will be resolved in next 7 days and it did
not get resolved till today.

I need to know whether Airtel nodal officers do have some responsibility for
customer complaints resolution?

I do not want the Rs. 100 now onwards as it is not provided up till now (except
once for Rs. 110 and that too after 10 calls). I want my money back for all
pending 11 months. Else I have to go to higher authorities. After that the
final call will be to go to Consumer Grievance Cell if it is not addressed
there.

Regards,
Deepak

On Fri, May 21, 2010 at 3:41 PM, wrote:
Dear Mr.Patil,

Thank you for writing to Airtel Telemedia Services.

We regret the delay in responding to your mail.

With reference to your e-mail dated 12-05-10, you have expressed concern
regarding 100 rupees recharge offer for your airtel fixed line [protected].

We have gone through the details of your concern and we will work towards
resolving the same. We have always tried to ensure that our customers get the
same feeling of quality service while transacting through any of our channels
and regret the inconvenience faced. We are a customer centric organization and
as such would want every interaction you have with us to be a pleasant one

We would like to inform you that your concern has been registered with us. Your
service request number is [protected] and same will be resolved by 22-05-10, 2:36
PM.

We at Airtel, use stringent measurement and control applications to ensure that
the service you receive is error free. We appreciate your patience and look
forward to a lasting relationship with you.

For any further assistance please feel free to call our Call Center number 121
/[protected] which is accessible 24 hours or email us at wecare.[protected]@airtel.in

Assuring you the best of our services at all times.

Warm Regards,
Mohana
Customer Care Officer.
Airtel Telemedia Services

Assuring you the best of our services at all times.
Warm Regards,
Mohana
Customer Care Officer.
Airtel Telemedia Services

---------Original Message----------
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 12/05/2010 11:47:25 AM
Subject: Airtel No. [protected]

Dear Sir,

I have taken a Airtel broadband connection on 17-Mar-2010. The plan is as
follows,

1. 256 kbps - Unlimited internet connection
2. Free Rs. 500 - Airtel To Airtel Calls
3. Free Rs. 100 - Any Prepaid Airtel mobile recharge.

I am having the benefit for the above 2 points as of now. The 3rd benefit is
not received even after my several complaints to the 121. You can check the
complaints registered by me. The prepaid mobile number is already sent by me on
wecare.[protected]@airtel.in. (Pl search email with Sub: "Recharge of Airtel
prepaid mobile - [protected]").

As the issue was not resolved by the customer support executives, I am writing
to you. It was informed to me 3 times on various days that the recharge will
happen on so and so date. But the good day never came up till now.

Please kindly look into this matter and recharge my Airtel prepaid account.

Following are the complaint nos registered by me. I received these complaint
numbers from your support executives today for your reference.
1. [protected]
2. [protected]

Regards,
Deepak Patil

I had obtained a postpaid mobile two years ago (No.[protected]). I had paid a deposit of Rs.500 at that time. A few months ago, I converted it to a pre-paid category. At that time I was promised that my deposit would be refunded to me by cheque. So far the deposit has not been refunded.

I was told that a cheque for Rs.417 was sent to me by courier. However, I have not received it. Please verify what happened to that cheque. If that was not delivered, and returned to Airtel, please arrange to send me a new cheque at the earliest.

I am writing this email because I was being asked to keep calling several numbers, but none of them was helpful.

Thank you.
K. Natarajan
"Sri Visaka"
22-23 Anugraha Layout
B. Narayanapura
Bangalore 560 016
Karnataka

i have purchased the airtel prepaid SIM in orissa from there own office in saheednagar. still the complained that i have not submitted the document.

Have been using airtel DTH [protected] from almost 1yr on Saturday the STB is not functioning properly, i have raised a complaint on 24th complaint no 3386305. i was told that ill get a call the next day at 1 pm. what a surprise that i never got a call at all. "wat a service" i had to call on tuesday and redo the service request to send some on on wed that tech changed my STB and have not paired my VC to STB."great service " for which i called again and a new complaint no 3421893 was issued and i was told by the executive sandeep that it will take 2 days to have the stb paired to the vc "great service" . when requested for a supervisor Mr Arvind said that he will have the problem solved in 3hrs time "" impressive" . i get a call from somone else askin if its workin and told me that it will take max 24 hrs to resolve the issue now its 30 hrs and i do not have my service up.

To check on this i spoke to Lal who disconnected the call and then call back to reach imran who again diconnected the call. then spoke to Santhos who was speakin in Tamil to someone " this bugger is not telling me what the problem is " then spoke to Harish who claims to be a supervisor told me that the issue will be resolved by 12pm.

After all this without my knowledge the produce is replaced. with a new one and i am charged with 500 not aware of it. it was as surprise when i saw the msg that it was replaced. i asked for refund else cancel they were happy to have it canceled. and still not ready to give me my refund. also claims that the product belongs to them and ill have to return it. when asked why it has to be returned the person was so rude in saying that the option is 300 rs else cancel.

Subject: Airtel poor service (Not installation of IPTV after 1.5 Month)

We have corporate account Id - [protected] in the name of P. P. Jewellers Pvt. Ltd. with phone no-[protected] to [protected] . We applied for a IPTV on [protected] (C-19, Rana Pratap Bagh, New Delhi) with all the supporting document and Chq. No. 001437 dated 07/07/2010 amount Rs.-1750/- of HDFC bank Kasturba gnadhi marg, Connaught Place, N.D-1 for installation advance given to the airtel executive Mr. asif ([protected]) send by Mr. Gulam Mustafa Ansari TSM ([protected]), who promising me the IPTV installation within 2 or 3 days on my existing phone no.-[protected].

After 10 days your installation team reach on another location Rohini for installation on [protected]. I talk to Mr. Gulam TSM immediatly for wrong installation phone no-[protected]. He told me that the wrong phone no. filled up in the application form by mistake. He promised to carrect it and install on [protected] urgently. On 23/07/2010 Mr. Asif come to me for refilled the application form with correct phone no-[protected], At this time we talk to Mr. Nirmal, Mr. Gulam. The all promised me for urgent installtion.But nobody take care.As on 28/07/2010, Mr. Gulam mobile switched off, Mr. Asif on Leave and don't know the status of installation, And Mr. Nirmal Does not pick the mobile phone. As from filling the application form to till date, we remind several times to Mr. Nirmal ([protected]), Mr. Ankur ([protected]), Mr. Gulam ([protected]), Mr. Asif ([protected]), Mr. Gorav ([protected]), Mr. Abhishek ([protected]) but nothing can be done. If somebody in airtel take care of services to the consumer (I don't so) then pls. help me out from this upseting stage.

Hi,
I have a airtel dth connection customer id: [protected].
When I turned on my tv on 18th august, I got a error message b001 on my screen. This error message suggested checking the dth cabling, I checked the cables to the best of my knowledge and that did not fix the issue.

I called airtel dth customer care on 18th august at 10:30 am, they registered my complaint (Complaint # 3591734) with an assurance that an on-field technician will visit my place and fix the issue before 3:15 pm on the same day. However there was no call/no show by any airtel representative that day. I tried calling the cell phone number provided by airtel in their customer complaint opening confirmation sms, and the person disconnected my call after a couple of rings. I called back
Airtel dth customer care the same evening around 5:00 pm for a follow-up on my complaint, the customer service representative had nothing to offer other then asking me to wait for another day and he logged another complaint for the same issue (Complaint # 3595133) with a assurance that my issue will be fixed on the following day before 4:19 pm.

No one called or showed up the next day till 12:00 noon, so I called airtel dth customer care back for a follow-up and this time I got another assurance that I will get a callback and an onsite field technician visit later in the day and the issue will be fixed before 4:19 pm. I also reached out to the "grievance redressal" section of airtel dth website.

But history repeats itself and I still have not been contacted by anyone, forget a technician visit to fix the issue. Today is the third day that I am living with this issue.

I have had very good experience in the past with airtel broadband customer care and thought that I will have the same experience with airtel dth but unfortunately the service is so pathetic that a cable operator would have been able to provide better service than airtel.

I have demanded a full refund from airtel and am planning to move back to cable tv.

For those who read this review before planning to purchase airtel dth, please reconsider your decision. I don’t know which dth service provider is better but for sure airtel dth service is pathetic!.

Sir,
One executive of Bharti Airtel Ltd. visited my home on 06/08/2010 after giving me a call that the company can provide me IPTV connection on my residential address. I asked him to confirm the availability of connection, he said that he had already confirmed it and the connection is available and he will visit at our residence to collect the payment and relevant documents.
Mr. Mandeep Singh an executive of Bharti Airtel visited my house on 06/08/2010 around 5:30 P.M. and collected previous month landline bill and a cheque of amount Rs.1750/- in favour of Bharti Airtel Ltd. and told me that on Monday i.e. on 09/08/2010 the lineman will visit our house and fulfill the formalities of connection and make the iptv connection active, but no one responded and even your excutive Mr. Mandeep Singh didn't inform us about the non availabilty of connection. He didn't even responded to our phone calls. Then i talked to the customer care service from where till date i am not getting any relevant answer for my query.
I request you to take necessary action as early as possible and if the for iptv is not available for this particular area then return the cheque of amt. Rs. 1750/-.
The details of cheque are as under
amt. Rs. 1750/-, dated 06/08/2010
Cheque No 819921
Bank name Punjab and Sind Bank, Branch Paschim Enclave, Peeragarhi, New Delhi 110087
waiting for your action and reply
with regards
S.B.Singh
landline no.011-[protected]
48, Sidharath Apartment, Behind Inder Enclave Rohtak Road, New Delhi 110087
Email Id [protected]@yahoo.com
Mobile No. [protected]