Airtel
Reviews and Complaints

Dear sir/madam,

This is s. Nithya, from annanagar (W) chennai-40. Unfortunately iam ur customer and I want to get releaved from being ur customer. My landline no : 044-[protected] and I have also taken the broadband connection, currently iam in 599 plan.

Date on which I received the connection 10/7/2010.

Reason for which I want to get terminated both landline cum broadband connection is due to dissatisfaction.

Problems which I faced:
1. The landlline instrument which I received was a fault instrument.
2. From the day one, from my first out going call the problem in the telephone line was been found (During the call time a disturbance, trouble in phone was found).
3. Regarding that I made a complaint to customer care, the attended but again problem was not rectified, because problem arises only when make calls or attend calls.
4. Again I made a complaint, they replaced the old model, old instrument. Here iam dissatisfied. The service attender told that he will replace the new instrument as I requested for it.
5. They asked me to wait for some days to replace instrument. Later the instrument was not replaced. Now this instrument also has the same problem, during out going and incomming calls we find distrubance in line. For that again I made a complaint to replace a new perfect instrument else asked to terminate the connection.
6. From the retention department they told that they will provide a new connection and asked me to continue in the 499 plan and for which I agreed. But as they said they did not replace the phone instrument. So due to dissatisfaction again I filed a complaint to terminate the connection.

Please refer my database as how many complaints I have filed and check whether those complaints were checked and rectified.

Please sir/madam - understand my situation. For a new connection is this my fate to accept an old serviced instrument which again has the same fault in the line. Really iam fedup with your service. So I request you to terminate as soon as possible and relieve me from this tension so that I will switchover to other telecom and get connected with it, to have a peaceful service and continue my work.

Here after I d'nt wish to be with bharti airtel telecom limited.

Thank you...

From: [protected]@hotmail.com

Dear Sir,

With due respect, I would like to bring in your knowledge that I am using the captioned connection since last 2 years and recently about 2 months back (June 2010) have got the same number transferred from post to pre-paid. At the time of conversion, I had requested for conversion of post to pre for 2 numbers i.e. [protected] & [protected] and have signed, submitted the complete docs at your Model Town, Ludhiana showroom to Ms. Vanita Bhanot [protected]). She had cross checked all the documents and got my sign on the account opening form as well.

The captioned number is used by my mother and while she went to Dehradun for 2 weeks ago, when her number was active. There she switched off the phone and she came back to Punjab on Sunday (15.08.2010), where she was not able to access her sim. After conversing at 121-helpline, they were not able to solve the complaint and directed us to visit nearby showroom, where yesterday I went to your Model Town, Ludhiana showroom and met Ms. Vanita. As promised by her she called up today to confirm that my number has been permanently blocked due to non-submission of proofs, where I told her that (a) nobody has called up to demand for proofs and (b) that mobile was switched off from last 10 days and (c) also that I have given my alternate number the form submitted to you and (d) also that the other number which I got trasferred simultaneously i.e. [protected] is working fine and nobody has demanded any documents in that.

I would also like to appraise you about my relationship with AIRTEL is about 6 years old and following numbers are running in my name and being used by my family members i.e. [protected] + [protected] + [protected] + [protected] + [protected] + 2 landline numbers and also about 10 numbers are running in my fathers name (monthly billing consolidated not less than Rs.30, 000/-

I therefore would request you to kindly look in to the matter and get the captioned number activated.

Regards,
Amardeep.
# [protected].

I am very frustrated with this Airtel connection because i took this connection 1.6 year back and recently one day suddenly i'm unable to call to any number and i called to customer care number and those ppl told they have activated Call barring because my address proof which i submitted is not enough or wrong again i have to submit and without intimating me those ppl how come they activated call barring service i asked the same question to them then the seconda time on the same day i was unable to contact customer service also because those ppl blocked [ after pressing 9 It is saying something instead of directly routing that to customer care and after that call is automatically disconnecting ] me those are not at all concerned with customers . I submitted again all the docs required and after few 2 days back suddenly from afternoon onwards it is showing as no service i tried but it is showing as SIM REGISTRATION FAILED. What the heck those ppl thinking that customer will stick to you ppl only . Now a days ever body providing better offers than AIRTEL that to in my home i'm not at all getting the signal i have rush out if i get a call to speak.

That's why now a ppl are not preferring AIRTEL btr to take some other sim. AIRTEL Which don't have signal and at the same time bad customer service.

Dear sir,
I was working with bharti aitel services limited (inida). From 30/01/2008 to 05/08/2009 as sr. Executive under employee code 50704 with pf no hr/ggn/10693/024388. I received my full and final payment from company on 07/09/2009. And than I summit my pf form to bhubaneswar office in the month of november but till date they not give any respond of that. And at the same I also complete in pf grievance cell. Till date I not receive any information from them.

It is my humble request to you please look in the matter in urgent basis.

Thanks and regards.
Ram sankar pandit
Mob no - [protected]
[protected]
Email id - [protected]@yahoo.Co.In
Account no-[protected]
Bank-hdfc

I have Tata Walky no [protected] installed at my residence 1404, Dhaulagiri Tower, Kaushambi, Ghaziabad, India. I also have a Airtel mobile connection no. as [protected].

In the month of 27-30June’10, I was at Rourkela and further I was at Bhubaneshwar from 27-30 july’2010.

While dialing TataWalky no. from my Mobile from Rourkela, the message used to be “Please check the no. you have dialed” and I was unable to call residence from Airtel mobile whereas my wife was able to contact me .

Last month, I was at Bhubaneshwar from 27-30 July’2010. The same problem occurred again and I was not able to contact residence using my above said Airtel mobile. The message was same this time also i.e. “Please check the no. you have dialed”.However, my wife was able to contact me.

These cellular operators simply make a fool of their customers when any technical problem come. Hope this problem may get solved.

Hi, this is ankita from Lucknow.
I want to complain for Vijay Shanker Gupta who is a sales officer in airtel broadband. my father called him up for a broadband connection on 24/07/2010. Mr. Gupta called up my father the same day and even decided the time for meeting. He came the next day, i.e. 25/07/2010 (Sunday). Took 1800 cheque from my father and promised that will get our internet connected within 3 days. Since then he stopped calling and contacting us. On 1/08/2010 my father called him up to find out that why has he yet not turned up, he said he was not sure that we can avail the facility as there is no connection point near our locality. Mr. Gupta asked my father to wait till 5/08/2010 because he said he was trying to get a point for net connection. When he didnt turned up on 5th I called him up on 6th he said he will return the cheque tomorrow. He never contacted after that. I called on 8/08/2010, he said that he cannot return the cheque today as today is sunday, and he did'nt even turned up on monday too...its 9th aug 2010 today and we hav yet not got our cheque. kindly take some strict action on the staff management.
my mail id - m.[protected]@indiatimes.com
Cheque. no. 240094
Bank:- Allahabad Bank
CP CODE: 427171
CEF NUMBER:- 158458
KINDLY DO THE NEEDFUL

I had recharged my prepaid phone with top up amount of INR 99 using Mcheck services. I have lifetime Validity on my card. after sometime i got a message saying that I have topped up with 10rs only... I was wondering what happened to the rest of the amount and called up the customer care division to sort this out. They were like the amount has charges towards the life validity on the card. Informed that I have validity for life time and I should be charged for something has already paid for. The agent was rude and cool to say that is how it works and no refund will be provided. Now I have lost 89 rs to something that I have already paid for. This is very frustrating and stealing money in broad day light...

I had been regulary sending the emails from customer care to Apellate officer regarding call drop on my landline Airtel no. [protected] since last few months & everytime I use to receive an acknowledgement mail from [protected]@airtel.com that my complaint will be sorted out in next 24hrs but all in vain. It appears that it is a routine affair for the company.

Respected sir,

I would like to warn all mobile consumers who are planning for airtel connection. Plz refrain from using airtel connections, they are bloody thieves, charging for services which we have not subscribed to, and here is a new way of cheating customers, my mobile no.# [protected] (Sim #[protected]) was switched off for one month and just yesterday I switched it on, it says unregistered sim, I contacted the customer care office, they said that the no. Is deleted from the airtel database, there is no way u can restart it, I had nearly rs 70 in it. They had provided me with lifetime validity, if it says lifetime validity why the hell they deleted my no. From the database for not using for one month. This has happened the second time when I lost money and the no. Too. When I go through all the consumer complaints I find that airtel has most no. Of the complaints, they are unethical company, and I going to ensure the airtel company that I am going to the consumer court regarding this (My no. Being deleted & the charging for services which we have not subscribed to), as I am not going to take this lightly & make the airtel guys pay for it & also, me and my 9 friends have decided to stop doing business with airtel and they are going to unsubscribe their airtel connection on ethical grounds. I dont know whether the airtel people care or not, but at least this will ring bells in the minds of the existing and future airtel customers.
Thank you

Ambrish sadhu

[protected]@gmail.com
[protected]@hotmail.com
Contact # [protected]

According to Friend Scheme of airtel there are happy hours between 3 to 5 and 11 to 8 in which you can call any airtel number at 10 paise per minute. When i call at 3:25 at noon on 30-1-09 to airtel number they charges me at 1 Rs per call, it must be 10 paise per minute.when i call to customer service and ask about there server time then he told me that it is 3:10 at noon and actual time that time is 3:45 at noon .when there is server time is wrong then there is no possibility to enter a valid timing entry. There server time is wrong and it is complete cheating to customers. I want to take actions against them.

landline no. [protected] installed at E 502, Sanmati kunj sector 6, dwarka, new delhi, india. all payments made, but service discontinued by Airtel. earlier also similar experience with the company. earlier also their collection centre were on strike at dwarka and they charged late fee for payment. one has to waste lot of time telling them what unfair they are doing.

Dear sir,

I was using airtel no:[protected] (Prosenjit acharyee) for more than last
Last
Year or so. Of late starting from may'10 I stopped using it as I was fed up of
Call drop & network problem as a result high bill in every month and was not
Able to pay the bill an amount of rs.6800/-. My contact list of people are
Getting calls from 079 [protected] by a collection agent ms. Preeti shah and from delhi ms. Neha malhotra ([protected]) saying
Your friend has not paid the bill and inform him to pay it immediately. The
Calling agency has used words like ###, defaulter and informed my friends
That call prosenjit and tell him to send settle the bill amount by begging or
So inspire my no and address was updated to them.

I want to take legal complaint against airtel.

I am getting calls from thins atleast 30 times in a day. This lady is
Threatening me that he will call all the contacts of mine and will damage my
Image. He has already contact 6 people of my contact and damaged my image.
Yesterday he has called my boss senior director and called him all humiliating
Word. This is quite sickening. I have complained this to airtel nodal centre
But they are saying we are helpless and guided to their collection officer.

My question is is this the collection policy for any reputed corporate? I
Have
Recorded her call and decided to lodge police complain against this no with
Witness of my colleague, and one copy will forward to media and consumer court and other network site like twitter
That when a dissatisfied customer leave for high bill and call drop and
Network
Problem (Refer my complain) then what's the way to dealt with that?

in anticipation,

prosenjit acharjee

(Mob) [protected]

Airtel Tamilnadu is cheating the customers by activating the Value added services like Caller tunes without the knowledge of the customers. When I called up customer care, they said sorry and deactivate it, but no refund of the amount charged. Can anyone suggest what should I do to bring the Airtel to court for further action against them.

This is Pankaj chawla (m) [protected] from LPS Bossard Pvt Ltd(having near about 250 CUG connections, but i m very much disappointed with the services of Airtel( not only for the basic service of network they are providing but the way of handling customer complaints). on 11 of July i had registered the complaint regarding the no network in my house(add: 829/22 Jhang colony, near Bajrang Bhawan Mandir) and intially i had given the date of 16th to close this complaint, but when on the due date when it was not closed from that day till today i had called several time to diff diff Customer Care exe.s but not even a single person had taken my complaint seriously and gave me the next target date for the closing of the complaint.

i know there may be a big technica fault and it can take time, but atleast i have to be informed the next closing date for complaint. when i had also complaint to Mr. Amit Kumar Raina from Airtel, they had given me the Fake dates of 23rd for the closing of the same( i had not recd any message for the same confirmation also ) and the same thing happened that on 23rd also the complaint was still open

pl confirm me the reason that from 11th till today why the complaint had not closed and why the people from Airtel had not given me the next target date.

Sir,
1. I have four Airtel nos. [protected], [protected], [protected], [protected] which are converted from postpaid to prepaid. At that time I submitted all required doccuments. But in july month-2010 Airtel company temporarly disconnect the all above numbers due to submission of documents. Then my wife again submitted all required doccuments with new forms (which are filled by me) at Airtel office, CAD-Circle, KOTA-Rajasthan on date 17/07/10. Then above all airtel nos. are reconnected. Now, I received massages from AR-Airtel on dates 23/07/10 & 25/07/10 that "you submit your doccuments".
So, please check the mater. Why I again submit the above doccuments which are recently deposited on dated 17/07/10 at Airtel office, CAD-Circle, KOTA-Rajasthan.
2. When my wife arrived at Airtel office, CAD-Circle, KOTA Rajasthan to submitted the above doccuments then their agent Mr. Vinaay misbehaved with her.
So please take action against Mr. Vinaay imediatly & suspend him.

Brijesh Gautam
91- [protected]
[protected]@yahoo.in

the airtel broadband wasent what it usd to be. their server has been down 5-6 times in this month. resulting in 4 day internet crash at first, then 2-4 hours each time. if you call them their no. is always busy or you have to wait plenty of minutes. airtel experiences a great reputation in broadband companies. it doesent suits them to behave like a govermental departement.

horrible service . cannot get the network at any time of the day and when we send messages it is saved and I am charged for so many multiple messages, when I just want to send one.. Nobody can reach me as they say the phone is switchesd off . I wonder what is happening.. I am being taken for a ride ? I know for sure I am not going to get a reply or the network is going to be corrected. You people have made your money and you just want to take everyone for a ride. what is the point in claiming Bharthi is one of the big companys if cannot serve the purpose it was started for.. unless it was to fill only the pocket!

On July 9, 2010 I purchased one airtel world sim along with a prepaid
connection for my daughter from [protected]@M-block Connaught Circus, Delhi
The staff there was very cooperative and efficient within 24 hours the
sim was fully functional and was very impressed with the services
provided by Airtel. To carry this good fortune further i decided to
change broadband connection at my residence from MTNL to AIRTEL and
the story begins. Here it is

1. I booked broadband connection for my residence, xxxxxxxxxxxx,
New Delhi 110015, in 1399 plan on July 15, 2010. Since i was migrating
from mtnl to airtel, on my request airtel number 011-45xxxxx6 was
reserved for me.

2. I was assured that the connection will be up and running by late
saturday(17-July-2010) evening.

3. On saturday evening, DSA asked me to talk to AIRTEL staff Mr
Abhinav(?), TSM(?), 98xxxxx89. He told me that the telephone wire is
out of stock so the installation will take place on Sunday
(18-July-2010).

4. On Sunday (18-July-2010) I was told that DP is choked new DP needs
to be installed. The DP(RNxxxx706) closest to my house has only two
wires coming out of it. How can DP be choked ? strange !

5. July 19, 2010: Mr Arijit, Area Manager, 9810xxxx89 told me that
"It seems that the pair in DP reserved for the number is not working".
He also assured me that by 19-july-2010, 1730 hrs they will inform me
the status. Unfortunately, i did not receive any Information from his
office till today.

6. The telephone numbers of Mr Abhinav and Mr Arijit were given by DSA
and the kind of replies i got from these gentleman were absurd so
decided to approach 121.

7. Complaint no 352xxx34 dated 19-july-2010 was registered with 121
with an assurance that within 24 hours the matter will be resolved

8. Complaint no. 35xxxxx dated 21-July-2010 was registered again with
same assurance as in 7.

9. Complaint no. 354xxx689 dated 22-July-2010 was registered and was
told that all three complaints are forwarded to back-end (?) and the matter
will be taken up on priority.

BTW the telephone number alloted to me 011-45xxxx16 is active and I am
registered with airtel.in. The wiring/instrument/wi-fi modem etc are
still pending.

This is very unfortunate.

Thanks and Regards

Sushil Lamba

Dear Mr. Kumar,

This is with reference to your post dated 08 October 2014.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com
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Dear Sir Madam

I Jatin Gori the user of Airtel connection has faced much tough time for the services rendered by you. I am facing this problem since February 2008 so please look into the matter and let me know how better you can help me out.

In the year January 2008, I had purchased VIP No: [protected] with a prepaid connection & this number was allotted to me by M/s Rahul Enterprises & the payment was dealt in cash for which I was assured that they would give me the receipt for the same but I haven’t received the receipt till date.

Then in the month Febuary 2008, the above said number was converted from Prepaid to Postpaid under the “Bonanza 199 plan” by M/s Frontline Sales Ltd & all the valid documents for the same are with me.

Thereafter, within 4 days without even intimating me or giving me any further prior notice the customer service department discontinue the services which was rendered to me by M/s Frontline Sales Ltd & on asking the valid reasons from the Customer service department told that this number was allotted only to Mr Mohit Gupta.

For this I had intimated to M/s Frontline Sales Ltd they told me if nothing is done they would allot me the other new V-VIP number with the same benefit. If this all is happening within the company how one can get the justice so I please request you to solve the matter as soon as possible.

My worry is that I hold all the valid legal documents which states that this number is registered under my name & they are not even bother about it. At least the customer service department should inquire that who legal owner to whom the number is allotted.

Last but not the least I have already complaint twice (First on February 2008 when the connection was disconnected & secondly the recent date on 30-12-2009) but no heed or any action has taken place so I am requesting you again to take a strong action against to the complaint made by me. Please solve the matter & also take the legal action as soon as possible.

Thank and Regards

Jatin C. Gori