Airtel
Reviews and Complaints

Authorized Dealer of Airtel "InfoMark Solution Malad mumbai" have cheated me.

They call me claiming that they are calling from Airtel, offered a post-paid connection (currently i am using Airtel-Prepaid connection). I agreed, for the connection so they send their executive on 30th Dec 2006, to give me SIM card and collect the documents.

I paid him 600Rs. and he told me that SIM will b activated in 3 working days. When i contacted them after 6 days. They told me that, Airtel wants some other address proof as a document, and they will be sending same executive to collect document. For 10 days no one comes.. i some how manage to send my document to them. I submitted copy of leave n license agreement of my house. Now its more then 16 days and my SIM is still not activated... With lots of efforts i was only able find out that these agents are not from Airtel but from Infomark solution

When i try to contact them, they don't even answer my call.

I contacted customer care number 121, They told me that their is no record of any such application and asked to contact the Agent/dealer who gv the SIM card.

They never pickup my call...

Name of the Agent who call me for postpaid connection is "Pinky" - [protected]

Their team leader's Name is "Neha" - [protected]

Agent who collected my document n gv me card is "Pretam Shetty" - [protected]

Plz can anybody tell me Where should i go.. how can i get refund... i don't want Airtel postpaid connection now...From Where can i get my MONEY BACK

Should i report it as a scam in police... or should i go to consumer forum..

If this is the service Airtel providing now... what should i except from them people in future...

Airtel will loose many of its customers because of this "InfoMark solution"!

So guys beware of InfoMark Solution and Airtel

I am using this Airtel number [protected] since last three years. In November I received messages and calls from airtel customer care asking me to submit identity proof and address proof for verification. As I have recently shifted to Delhi, I did not have any documents. It took time for me to get the PAN and Rent Agreement made. Since then I am wondering where to submit these papers? The vendor from whom I bought the SIM told me the address which I could not access due to my busy work schedule and also due unawareness of the places and convince in Delhi. On December 7th, When I recharged my phone with one month's validity, I found that my outgoing is already barred (though they did not forget to update the accounts). On January 10th, I could manage to find one Airtel spot at Sarita Vihar, H-Block Market. There I dropped the papers in drop box as told by the fellow there and also got the phone recharged with one month's validity. The accounts were cleared with immediate effect. I received the message of recharging but my outgoing is not started till today. These fellows are so quick in receiving the money but then dont ask for the services because even their data base recognizes only the money and not the services!

Before Delhi, at Aligarh, I used Airtel number. There, whenever we faced any problem, we consulted with customer care executive, who could be accessed by dialing 123-9. But now, I don't know how to talk directly to the cc executive. If you dial 121 in Delhi, only computerized voices will eat your time and patience out!

I have been using airtel for 1 year now. There is no Airtel signal / very Feeble signal in my area for more than 1 month now.
I have raised several complaints in Customer Care. But they have not solved this problem. They said that the tower in my area had to be removed due to complaints from the owner of the building. What are my options? If I change the provider, the number changes? Airtel is not bothered about this - and they seem to be in no hurry to fix. I am planning to go to the Customer Court.

I've bought Airtel Pre-paid card([protected]) 8 months back at our office from a airtel agent or employee? namely Mr Kuldeeep that time we bought more than 10 card for other college also, from 5th Jan'07 my incoming and outgoing calls blocked by Airtel, when i inquired about blocking at costumer care they said they need to verify my SIM number which i'd changed few days ago, and asked me to go any Airtel gallery i went to Vashi gallery and they verified my SIM number and told me that my connection will be started within 1/2 hour but connection not work then i call CC(121) and this time CC rep. told me that i have to go one more time to vashi gallery and sort out the problem. Today when i was at gallery a lady at counter no 3 told me that my card blocked by person namely DD and told that i have to call a person Nilesh and given his number when i called Nilesh from gallery his tone was very rough and asking me that where i got this card and asking me about the receipt of the cash and my documents (which i given to mr Kuldeep) i told to Nilesh that in our department no one is got receipt against the cash but he is insisting that i have to pay the card amount(Rs.600) and the documents again.

My question to sir that Airtel given such type of authority to any person? I have already given all documents 2 times once to Mr kuldeep and 2nd time at the your Vashi Gallery.

My prepaid mobile connection [protected], was giving a message that, i've to recharge before February 15th to continue the connection, and said that my phone is currently disconnected temporary. I tried recharging using Citibank Online; the minimum requirement for Citibank online is Rs 300 or above. so checked the Airtel Prepaid website and found a voucher for Rs 360, and i recharged for that( Rs.160 Worth Talktime & 30Days Validity). After the recharge, the talktime was updated however, the Validity did not take effect, so i called up the Airtel Prepaid Customer Care, spoke to sumitha and later to her supervisor Mahesh, he informed me that since i'm in a plan called Easy Recharge, i would not be able to use the talktime until i easy recharge for 99. He also said that, if i had paid the 99 first and the 360 later i would have got more talktime. So i requested him to refund, which he denied initially however promised to tech with his managers. He said that, if i recharge for 99, the talktime, that I've already paid will get activated. So today morning, i went ahead and recharged for 99, which makes it a total of Rs 459 spent. Now the message says, I've a validity of 30Days but Zero Balance. I called the Customer Care today and after long long hold and transfers, i spoke to one person and then to his supervisor Deepesh, who reported that, they do not have a documentation about my previous days call. And Deepesh also reported that, he doesn't know any supervisor by name Mahesh. And he very badly denied my requests. As to him, he says that since I've paid the 360 before the 99. i will loose the 360 and its benefits. I informed him about the airtel website http://www.airtelworld.com/4/circle_vouchers.htm
where these kinds of rules or plan related info are not shown clear to the customers, he reported that, Airtel Policies and procedures will be hidden for customers. I demanded for his manager, and he denied the request saying that, Airtel cant help me anymore with this issue. Basically i seem to have lost Rs 459 to Airtel, which could have been better if i distributed the same among some poor. Do not trust Airtel!

The company has not activated South Zone roaming requested by me on 22.12.2006 though they have acknowledged the message and assured to process the request with in 48 working hours.

But till 30th the same was not activated and when complained, they have a passed a resolution for Rs.100/- regretting the inconvenience caused and the same was adjusted in the bill amount.

But i have not accepted the same and i would like to know why the services were not provided to me when assured.

Further i would like to proceed to sue the company and if any possibilities are there the same my be informed.

Hoping for the best

Srinivasa Rao Peri
#[protected]

I took an airtel landline connection and started getting fleeced. First there was a false entry in the bill saying that I have requested for a dialer tone, which we never did.

Then there I was duped into a friends and family scheme which promised 3 local and 1 SDT number can be called as much as you like at a fixed charge. In the bill only the land line numbers have been discounted. The STD number has been charged. Mind you the fact it was supposed to be included in the fixed charge, I made a lot of calls and it was charged. I think I have been fleeced by Airtel. Lot of emails to Airtel have NOT resolved the issue.

Thanks,
Aditya.

I was always very happy with airtel customer care till the time a problem of extra connection came on my phone. I have mobile No. [protected]. With Nov bill I have been shown having taken an add on connection for Mr. Manish Kumar. tele no. [protected]. Rs 399.56 have been charged on my bill as an addon connection. I gave the first complaint on 20th Dec. Thereafter I have been regularly speaking to your cust. care. (Sameera, Inderjeet, Neha, Sita, Sandeep, Jaspreet, Karan, Sita and finally Neha).Everytime I have to repeat the same story that I have not asked for an AddOn connection. I dont know Mr Manish Kumar. I have already paid the bill because it is through ECS. And that I want disconnection of that no. and refund of the money I have paid.

Ms Sita had also consented to give me extra talktime but unable to refund my money. Now on 10th. Ms Neha tells me that I have to go to Okhla to personally sort out the problem.

Why should I do the running around when the mistake has been made by your employee. She told me that I can make a complaint to any Airtel centre or send a email and you should be able to refund my money.

Following is the copy of the complaint that i submitted to Airtel Customer Care [protected]@airtelindia.com

This is regarding my pathetic condition while dealing with the Customer Care (CC) as well as the Airtel Outlet People.

The bottom line of this complaint is that Different Customer Care people give different information, even after asking whether they are sure of the information that they are providing. I will just tell how:

Before going for the purchase of the Data Card i called up CC for asking about the plan and the address of the Nearest Airtel Outlet. Address that they gave was correct.

Wrong information that they provided is as follows:

1. No Documents are required for purchasing the Airtel Data Card Connection.

So without collecting any documents i went to the shop and then was given a list of the documents required. since i was in the urgent need of the connection, i had to run pillar and post to submit the documents. Had the CC person told me that documents are required, i would have atleast collected the docs and then went.

2. Regarding Data Transfer Query:
I asked as to how is the Data Download Counted: as there are three plans depending upon the data download.
The information given was ONLY THE FILES THAT YOU DOWNLOAD FROM WEBSITE AND THE ATTACHMENTS FROM YOUR MAILS WILL ONLY GET COUNTED.

I specifically asked by citing example that if i open (say) ORKUT.COM then temporarily that page is downloaded onto the system and in this website so many pictures are displayed , so whether this data transmitted is also counted. TO SAY MY BAD LUCK OR WHAT, Both the CUSTOMER CARE as well as the AIRTEL OUTLET at GANDHI BAZAAR, BANGALORE people told me NO SIR ONLY if you download those pictures or any file then that will only be counted.

Now when i am really using the services, i find that all DATA RECEIVED and DATA SENT i.e. all DATA TRANSMITTED is counted. This i got confirmed from Technical Team @ 7070. Earlier in the impression that only DATA DOWNLOADED (not even DATA RECEIVED) is counted i selected Aritel Internet Plan of Rs. 350 of 500 MB.

BUT now i am finding myself in a fix as to what to do because at this speed the data counted will very well exceed this limit as per my hours of usage.

The thing is that whom to believe, CC people or Airtel Outlet People or Technical Support People and more than that DO I NEED TO TRIANGULATE every time i make a query like this.

Hi, I am subscriber of airtel services. i m using prepaid card for more than two months.My problem is that they are deducting my balance unnecessary. Daily it is 12 RS. I already contacted call center more than 4 times. They just say it will take 48 hrs every time, there is problem in system. I then visited there main office twice.still the balance was not refunded.I am facing this problem for last 30 days. But still the problem is not resolved. They always barred my call center services also even i could not attempt more than 3 times. I think this is very bad. They should resolve the problem as early as possible. But they are not.

Airtelcallhome advertised that one the first recharge or purchase they would give double the minutes we purchased. They never did that and the worst thing is they charged my credit card twice.

As someone mentioned earlier, I tried to register my phone number in the website and it always fails.The website is horrible and the customer service sucks. I sent 4 emails till now and never got a reply to any of them and the toll free number never works.

My first experience was a bitter one and I'll never try this service again and most importantly I'll pass this message to everyone I know.

Airtellcallhome.com, is a big cheating company and pls do not register in that. They are playing cheap tricks by avoiding customer calls. I registered for 25$ and according to the deal I was supposed to get another 25$ worth bonus minutes within 24 hrs of registering, which I did not get so far. When I inquired the customer care (after waiting for a long time of 25 mins on each call), they said that I would be credited the bonus minutes within 24hrs and it did not happen even after 3 days. In between whenever I tried to talk to supervisor (Supervisor name: MANDIR SINGH - ###, located in Chandigarh), he simply disconnected my call by playing chepa tricks such as - lift the phone and hang up in a second or two without talking so that my call would get disconnected. When I insisted the customer care to bring him (MANDIR SINGH) on his/her (Anju, Achan and Abhinav - customer care people), they used to tell me that they would bring him in a minute or so and then they would disconnect my call. It clearly shows that, the customer care and supervisors and I feel even the higher authorities in spite of recording the customer calls, they are just ignoring them. This is just because they are trying to bag lot of money through special offers in a limited time and then turn down the services just with a mere cause of updates on the website and also with one customer care number which is ridiculous. It looks like bunch of MAFIA including employees and the higher authorities cheating on the customers without any care. This is a clear indication on how India is growing and also in which direction it is going to end up. AIRTEL is treating USA as India and cheating on the customers on a regular basis. This needs to be sorted out by launching a case against them so that they would not be able to continue their business in USA.

I am an user of airtel prepaid mobile services. I have asked them about some discrepancies in my airtel mobile recharge. I have called the customer care for more than 10 times. Once i said, i need to speak to the Team leader they, transfer the line such that nobody takes care of that. See, i have called 10 times. They transfered the line for 7 times and waited nearly 7 * 8 min = 56 min literally. No response at all. I went personally to the airtel customer care centre. Wrote and handed them a complaint. They informed me that they will be calling me in maximum of 48 hrs. But still nobody called me. This is my 10th day of waiting. I had never came across such a worse treatment form any of the reputed service providers.

I am talking in regard of the airtel showroom that in Basaveshwarnagar, Bangalore (its sme Skyline enterprises). The customer support there is pathetic. anybody visiting there will remember a visit to the jungle. the people there are sooo indecent & arrogant with no knowledge of what they are doing. the channel partner was using fowl language & screaming at the to of his voice causing inconvenience to everybody. Customers have to wait for the executives personal calls to be over, only then will they look at you.

I would Airtel to please do something & teach them some product knowledge & lot of public manners.

This is the worst website and phone service I have used from USA.

1. Placed order 4 times with unsuccessful messages - surprisingly got deducted 4 times from my credit cards.
2. Could never connect to customer service number provided.[protected] never connected so far.
3. Never succeed in getting connected to [protected] in first 3 attempts not even busy message.

It has been more than 10 days I am struggling to reach Airtel customer service by all means with out any success.

Airtel is asking all customers to resubmit the address proof documents. They are saying this is due to TRAI guidelines. I have submitted the documents when I took the connection. Now they called up and confirmed the address proof. After this all of sudden, I get an SMS saying, I need to resubmit the documents in 76 hours and the confirmed address and the address in their records do not match. I don't understand this. I have not moved nor did I change my address! I think they are just passing their inefficiency to the customer and asking them to unnecessarily submit-resubmit-resubmit cycle. What is the guarantee that they have it right. If they want to confirm the address, they need to use different methods of confirming the address. I could again give them a junk address, if I was really needed to play mischief.

Also, in the SMS, there is no direction how to submit, where to submit. This is all utter inefficient way of doing things.

I recently came to know about their new promotion from my friend. Did tried to register online, they took all my credit card information, but at end said, transaction unsuccessful, so i thought it did not go thru. I checked my email for registration email. None came thru. Few days later i received a email about account number and i saw change $50 on cc card. I guess they must have processed all unsuccessful trascations manually changed with out customer knowledge, which is unlawful. More over The account number they gave never worked. it does not let me in. The 24x7 customer service never works, always busy, they must have not have a cs at all. The website is 70% of time down. I could not make calls and neither could get money back. Website is full of errors. I heard from few of my friends, they had similar problems.

BE AWARE OF THIS SCAM, DON"T GET TRAP INTO IT, YOU WILL REGRET LATER!