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Airtel Complaints 1311

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12:00 am EST

Airtel no customer service

I have signed myself to www.airtelcallhome.com to make a call to India. I haven't received my account number after 48 hours. I have send e-mail and trying to call the customer service number [protected] but all the time getting engaged. I know Airtel India (Sunil Mittal) is chor, but thought that they might be fair in US, but the same practice is being continued here. They have charged the money to our credit card but not yet delivered the service and we have no option to contact. I have sent e-mail to their customer service but no response to that also.

By taking money and providing no service, Mr Sunil Mittal have become the billionaire in India and all Indian media is praising Mr Sunil Mittal. I think this media is sold their ZAMIR.

Somebody, please help in giving me the address of consumer protection.

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Hitesh
Mar 27, 2008 8:29 am EDT

this is a pathetic calling card service. the site sign up sheet is aweful. the customer care executives are bad. Mr. Mittal if u can then please refund our money back because the site showed transaction failed and ur card was not debited. But still the card is debited. This is not expexted from a service provider like airtel...

I think i made myself look like a fool by recommending it to my friends...

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Pandu Dupati
Jan 08, 2007 1:34 am EST

Customer service number [protected] put you on hold for 15 to 20 minutes and the line is thrown out.

When tried multiple times to submit a complaint with user login, the below error was encountered (tried multiple time on different days):

500 : Network error – Connections time out

Service unavailable
Please try again later

The web site program has horrible logic and no validations. I had tried to register and the page had no errors, but the credit card was charged 3 times.

Can any legal action against the company be taken by the organization which controls the toll free number.

Somebody ensure to get return of the amount paid by the customer.

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12:00 am EST

Airtel cannot use provided login, cannot contact customer service, cannot make calls

Hi. Firstly when I signed up, it came back with the credit card did not ge through try later, but indeed the card was charged. Then today I get this mail with login info...tried it...comes back invalid. That is using the very info provided by these people. Customer service line is busy, cannot use their number to place a call to India. I feel ripped off and want my money back. Very poor reflection of the company.

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sreekanth
IN
Mar 25, 2009 1:00 pm EDT

[protected]
[protected]
sreekanth

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sreekanth
Aug 28, 2007 2:53 am EDT

To,
The manager
Airtel customer care,
Bharathi airtel ltd,
Enterprises (corporate) team,
6-3-1192/1, 7th floor,
Kundan bagh, Begumpet, Hyderabad – 500 016.

Sub: complaint on misguided and charges Reg.,

I am an Airtel user for the last 6 years bearing No: +[protected], with an avg. monthly billing Rs 3000/- Aprox and having believed Airtel so strongly. Even I do not see the bill. When ever I get SMS from the Airtel I pay the bill. There I made a big mistake.

I have been using Airtel GPRS for the last 1 year by paying a monthly rental Rs 499/-. When I Opted GPRS I was told by customer care people that 24x7 @ any website anything unlimited download free. The only charges are monthly rental & if I do purchase any thing in the site by using my credit card they will charge only service charges. Keeping the same in mind I have downloaded some wallpaper, ringtones etc. for which they charged Rs 2000/-.

I contacted customer care and asked for the clarification, they said they have been charging this for the last few months and I am paying the same for the last few months.

When every thing is free of cost how come you can charge?

Having belief in Airtel I did not even see the bill.

I have contacted customer care many a times regarding the weaver off of the above charges. None of them has responded for the same. 1 or 2 people called me. When I asked the above said problem neither of them responded nor called back.

So I stopped paying the bill. They called for the payment but they did not solve my problem. Now my mobile is disconnected.

I strongly believed in your Airtel I was cheated and misguided. I am sorry to use the word cheated. But this is a fact.

Having contacted many a times they have given me Rs 500/- weaver of. Though I paid for many a months I asked for only one month i.e last month(Rs.2000/-). Hope any one can solve this problem.

With reagards
Sreekanth
[protected]
Hyderanad

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VINEET GUPTA
Feb 13, 2007 8:46 pm EST

Airtel call home is a fraud. Do not use it.

1) Very poor customer service
2) Fraudulent Accounting practices

They gave double talk time to begin with, but soon i found that for every call they were charging me twice. I have logged a complaint number 325500 with airtel. I cant believe i switched from Reliance.
The customer service Lied again by saying that they see the double charges but that is due to some missing calls from the system. FRAUD again.

Airtel call home is a fraud. Do not use it. I am going to stick to reliance.

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Nitin Jaisani
Dec 18, 2006 3:11 pm EST

The service sucks...it is the worst calling card company i have ever seen. I can't register my phone number in their website, in ad it says pinless calling but its a big lie. They never response for any mail.
Airtel sucks...

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Tarun
Dec 17, 2006 9:34 pm EST

We both are in the same boat

ComplaintsBoard
K
12:00 am EST

Airtel airtelcallhome is not working - waste of money!

I have purchased AirtelCallHome for $10. After lot of effort, I have registered myself. After that I got a confirmation of Registration.Since then I am trying to call my India Phone number. It is NOT at all working. I tried to call their Customer Service Center [protected] ). I couldn't talk to them. It is a total waste of money. It is NOT working. I want my refund now. Consumers beware. Don't buy this product. It is a total waste of money. Airtel has started this business without proper infrastructure. Their website is pathetic. I am trying for the last one hour to update my Phone number. Every time it is giving error.

Kallol Sengupta
Cincinnati, USA

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ankit
Sep 22, 2008 10:24 am EDT

I totally agree with you. This is what happened with me and I ended up wasting money rather than make any savings. I have now switched to Vyke for making calls to India and the service is excellent! I recently got my family to enable Vyke on their phones - sounds unbelievable but we can make absolutely FREE calls!

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Thejas
Sep 14, 2008 10:39 am EDT

Well the reason why I am sending you this comments is just to share my bad experiece with airtel customer service and I would like to take your kind attention towards their irresponsible/fraud attitude.

From Sept 5 -08 morning onwards I was not able to make any calls to india from any of the phone number from US through airtel eventhough I have sufficent balance.I called airtel customer service([protected]) on the same day twice for telling the same issue and the executive who handled my case told they opened a ticket for the same and will be solving the issue within 24 hours and I will be getting the call within that period.More over the executive told they will be sending this ticket number/status to my EmailID which I updated in my profile and more over he collected the same on the same call, unfortunately I didn't get any calls/mails till saturday Sept 6-08 till evening 6PM and I called the same customer service number asking about the status..The executive to whom I spoke on saturday told still 6 more hours left for solving that and the ticket is still open.I waited till sunday moring Sept07-08 by thinking they will be resolving the issue.Unfortunately I didnt get any updates either through phone / mail.

Finally I decided to close my account and I don't want to continue the relation with airtel call home, before closing that ticket I asked the executive to pass the phone to any of his manager/supervisor and you know what how the executive replied "There is no manager/supervisor on the Floor".I really fed up with their services, then I came to know how importance they are giving to customers.

When I asked the status of my ticket(Close account) after 8 days the same executive team told account is still active but they block my account by keeping some of my money.If we are closing our account then that is their responsiblity to close our entire account information then and there and refund whatever balances we have till that date instead they are showing their fraud attitude.

So I would recommend you guys is think twice before you are proceding with airtel..They will cheat you ...

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Deepak Chawla
Jan 11, 2007 4:23 am EST

Dear Friends,

This company is big fraud with no customer service and poor connectivity. I don't want you should not waste your time in dealing with such a company.

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Suresh
Jan 05, 2007 1:51 am EST

Adding one more complaint. I did face similar issues like the rest. Support number always busy, initial attempts to make calls didn't succeed, not able to login to website, etc. As someone pointed out, big infrastructure issue: launching a service that's not ready for the call volume. However, after couple of unsuccessful attempts, I was able to make calls and I did indeed get the double the money offer they promised. The Call quality to the cities seem to be okay but to the rural areas, there is quite a bit of echo. I am trying to use up my money and go back to Reliance (although, those guys seem that they cannot make up their promotional offer - one day it is double the offer up to $50, next day it is up to $10, next day it is some arbitrary minutes based on the what the prepaid amount is). The Call quality of Reliance is definitely superior to Airtel and I never had any problems connecting. With Airtel, did anyone figure out how to update the registration numbers without getting any error. It looks like the stupid system asks for PIN even if you are calling from a registered number.

Suresh

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RAVI P
Dec 28, 2006 12:28 pm EST

Please be proactive ...after all its our hard earned money and we are the consumers...start below..most of the details are available on the AIRTELCALLHOME website..

https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_ORG_CODE=

Thank you for recent correspondence. The Federal Trade Commission acts in the public interest to stop business practices that violate the laws it enforces. Letters from consumers and businesses are very important to the work of the Commission. They are often the first indication of a problem in the marketplace and may provide the initial evidence to begin an investigation. The Commission does not resolve individual complaints. The Commission can, however, act when it sees a pattern of possible violations developing.

The information you have provided will be recorded in our complaint retention system. This computerized system enables us to identify questionable business practices that are generating numerous complaints and may be in violation of the law.

Thank you for providing information that may be used to develop or support Commission enforcement initiatives.

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Anil Kumar
Dec 28, 2006 11:08 am EST

I don't agree as expressed by other author regarding airtelcallhome service. I am having this service for last 15 days but i never encountered the problem. As promised they also doubled the talk time on signup. call quality is also crystal clear. Thanks airtell for bringing competition in india call. all major player in India call reduced the rate to less than 8 cents.

Thanks again.

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harpreet singh
Dec 26, 2006 2:54 am EST

I bought $200.00 calling plan from airtel from which I could not make a single call, and at another instance they charged me another $200.00 from transaction which they showed me as unsuccessful.
My total loss is$200.00 to a company we trusted the most for it's services backhome.
Please tell me the ways to recover my hardearned money from these scam masters theives.

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a
Dec 26, 2006 2:44 am EST

Does this company provides any kind of phone service? I don't think so. I bought a card from them two weeks ago and almost every other day, I try to use the service or try to call their customer service, but no luck.

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Vinai Singh
Dec 21, 2006 2:39 pm EST

I agree with Mr SenGupta. Completely pathetic service, can't register phone numbers. Customer no service is always busy. Don't buy this product.

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12:00 am EST

Airtel airtel activating connection without verification with fake id!

My name is Dr. yogesh malhotra having cell no : sir there is person named manoj who previously work in ailtel as a coordinator of connect in matrix processing house, gurdev nagar pakhowal road, ludhiana and from whom we got connection he used my identity proof and got connection in my name for which no verification is done by ur agency. we came to know when we got call from airtel about non payment of bill of number [protected], so i told them that i have no such connection and bar the number. Then somehow i came to know about this person and then i call him and he agree to pay the money. when i again meet him he told that i pay the bill by check and it take some time in procedure. After a week we again got the phone from ailtel that bill is not paid. So i again contact him then came to know that he is not presently working there in office. I got his address from ailtel : Manoj Arora , 13812, street No. 2 , Parbhat nagar, Dholawal. ludhiana, i did not go there because i dont know how he will react as he already left the company.

I am doctor by prof. and did have much time to follow him. please tell me what to do. If anyone want to have no. u call him and verify address many time then how this can this happen so it not possible without internal involvement of the person in company.

You have detail of phone calls made by him and u already have bank check through which he had done payment. I also got notice from advocate this is quite humiliating and harrasing for me as someone came in my clinic and tell that u have court notice for non payment of bill and this all happen in front of my patient. This is quite insulting.

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dattatreyasarma
IN
Jan 18, 2010 1:26 am EST

Subject: D.Dattatreyasarma Hyderabad
Date: 12/01/2010 08:27:23 PM
From: ddattatreyasarma@gmail.com
To: nodalofficer.andhra@airtel.in
Message body:

From:
D.Dattatreyasarma
House of sri M.Kondiah
Houseno 1-10-285 7 A1
Brahminwadi Begumpet
Hyderabad 500 016
Phone No:[protected]

To
Nodal officer
SPLENDID TOWERS
AIRTEL
Hyderabad
Andhrapradesh state

Respected sir Madam

Sub: Requesting - Mail- for - Rectification - in- editing of- customer name and -address -for-
Prepaid -SimCard -in your -Data

Ref: Name of - Customer - Divakaruni.Dattatreyasarma
Phone Number [protected]
Sim Card - Issued - in - the - year - 2005

With Refference to above the subject I D.Dattatreyasarma is going to request Please Rectify your data means my Account Information My Name and My Address in Your data iun a perfect manner.
Because It came to my vision that my Data means My Name and my Address whatever you entered in your data is wrong.
PLEASE RECTIFY IMMEDIATELY AS PER MY SIM CARD NUMBER [protected].
Here I am going to mention in a Perfect manner My name and My address Please edit

NAME OF THE CUSTOMER:DIVAKARUNI.DATTATREYASARMA
ADDRESS: HOUSE OF SRI M.KONDIAH
HOUSENO 1-10-285 7 A1
BRAHMINWADI BEGUMPET
HYDERABAD

I am going to submit xerox copy of my documents for proof

For address proof and Id proof: XEROX COPY OF ELECTION CARD Working Id card : XEROX COPY OF ID CARD WHERE I AM WORKING
I AM WORKING AS A INSURANCE ADVISOR IN ING
XEROX COPY OF SIMCARD RECEIPT FROM REDDY COMMUNICATIONS PRAKASH NAGAR HYDERABAD

PLEASE RECTIFY YOUR DATA AS PER MY SIM CARD NUMBER AT AN EARLIEST.

Thanking you Yours sincierly

D.Dattatreyasarma

Thanking you

--
D.Dattatreyasarma

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B
12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have my account in the airtel call home where I can call India. Since the first day, the website doesn't work. If at all I am able to log in, I just can not even see my profile. I can not do anything there. The customer care number [protected] does not work. It is either busy or if by chance you get through it, you are put on hold. Once I was put on...

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12:00 am EST

Airtel call to india system doesnt work at all

We subscribed to the Airtel India call home service because it is basically a Indian company and it was offering a good rate as compare to reliance India. The number given to access India phone number doesn't work at all. Customer care number comes as busy. The hard earn money which we spend on getting in touch with our loved ones is getting destroyed like such companies.

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Nick Jain
US
Jun 28, 2011 8:44 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cheaters, Cheaters and Cheaters. These Indian businesses give India a bad name. Sunil Mittal should be ashamed of himself and so should Shah Rukh Khan for supporting Air Tel. They are shutting down business in US and not refunding the money. They just swindled a lot of people. I guess, now I know how Sunil Mittal created his empire, by fooling people.

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Hitesh Patel
Apr 14, 2007 8:43 am EDT

Tried to log in website to take advantage of Double Talk Time offer in February-2007, till today [protected], the issue had not resolved. Talk with Floor Manager at Chandigadh , Mr. Manbir Singh on [protected], about the same issue about Double talk time as well about that Airtel have tried more then three attempts to withdraw 100 dollars each and was successful in doing so for 300 dollars which I never authorized on 3-3-2007.

Still waiting for refund from him and again talked with some customer representative on [protected] nothing done. So that's the customer service of Airtel which brags about lot of good stuff ,is really piece of ###. I will never recommend any one for this company or service and i am going to complain about this to attorney's office as this is related to consumer fraud.

And someone mentioned above some email add one should complain their stuff to them also , email add are
domains.admin@bharti.com, harish.dua@bharti.com, manish.ranjan1@bharti.com, anayar@bharti.com, trdua@bharti.com, narender.gupta@bharti.com, anurag.joshi@bharti.com

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R Arukala
Jan 24, 2007 9:21 pm EST

I am also victim. Here so many complaints, simply i can say uglyyyyy phone service, and customer service, i am trying to reach home from past 3 days, it says my account is blocked and contact customer service, i still have 115 dollars in my account, i called customer service and they told they wil take 24 hours to fix the problem, till now they didn't fixed the problem, when i try to reach customer service, alwayssss busyyyy, it is actually dead phone, they don't concern about the customers problems even though they claim India's largest telephone service... I always recommend not to recharge and use this ### airtel service, believe me it is very ugly service

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Nirav Patel
Jan 18, 2007 8:20 pm EST

Guys,

I was victim too for $100. Even today I tried to call CSR ( 1/18/07) after my credit card company denied issuing credit to me. It looks like very organized scam. We should start sending emails to our local state attorney general's office. state attorney general are responsible for consumer related affairs.

I also tried sending emails to other bharti officers none of them bounced back and none of them replied. Feel free to flood their inbox with complains!

domains.admin@bharti.com, harish.dua@bharti.com, manish.ranjan1@bharti.com, anayar@bharti.com, trdua@bharti.com, narender.gupta@bharti.com, anurag.joshi@bharti.com

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vinod
Dec 19, 2006 9:23 am EST

Yes, u r right it sucks.I just wonder how about g3telecom. Is primis still better than g3.
Thanks for ur advise guys.

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parasad
Dec 18, 2006 3:50 pm EST

I had signed up for the same service. I signed up but I was never told my account name or account number. They charged my credit card though. Now when I try to place a call, it asks me for account number which I don't have. I try to log on to website but I don't have a username. I tried using their feedback form but it does not work. The customer service phone number is always busy.

I just hope to be able to recover my money somehow or the other but at this point, it seems highly unlikely.

I was also using Reliance but got suckered into using this AirTel by Shahrukh Khan's Ad...What a sap I am ...

I will never ever ever use this company again.

By the way, people, I started using Primus and it works out much better than Reliance. For $11.48, you get to 129 minutes compared to 78 minutes for $10.75 for Reliance.

Hope this helps somebody.

ComplaintsBoard
K
12:00 am EST

Airtel pitiful service, awful website

I recently purchased an airtel calling card. I was appalled at the proficiency the airtel team showed. Here are some major issues:

1. I created my account after struggling with their registration system for nearly 30 minutes. The website is slow like a snail.
2. Did not allow me to register my mobile phone for pinless access.
3. The customer care number is inactive and is not consistent through out the system.
4. ITS NOT ALLOWING ME TO LOG IN even after I provide my correct user id and password.

I would rather spend my additional 5 cents with reliance india call than go through all this hassle. I hope they would fix these before more and more customers get frustrated.

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subhash
Oct 03, 2008 12:08 pm EDT

customer service sucks. they bolcked my account and was tired of calling them .

they dont even want to solve the issues. they took 15days for letting me know that i cant unblock my account.

this service was the worst serve i have ever encounterd.

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Wally Williams
Pompano Beach, US
Dec 24, 2006 8:43 pm EST

I tried this service. I am similar problems.

-- Some times I can log-in and many times it gives bad userid/password error.
-- They do not show call log.
-- Access number gives busy signals
-- Customer service number is always enaged.

I believe it is due to
-- Very bad web site. Airtel should sue the software company for putting such a poor website.
-- Airtel should apologize its customers and should take corrective actions on war futting, before customer confidence nosedives.

All-in-all I was able to make phone calls after repeated attempts. Once connected, call quality is good. I did get benefit of the double offer. (I had put $25/-).

I believe they improve with time. I wish they realize they should improve a lot to measure up to international quality expectations, so that they can survive in international services arena.

Sincerely,
not so bad.

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Sachin B
Dec 22, 2006 3:40 pm EST

I truly agree with the people here who are complaining about AIRTEL service.

1. Customer service no. never work.
2. By the time website open person can fly to India, and come back in this jet age...!
3. Not clear description of product.

In contrast Reliance service is outstanding..Big clap for those guys..Keep it up. I am not reliance guy, If some of you might be thinking..try their service call / customer..No doubt No. 1.

Hope this help

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Another Unhappy customer
Dec 21, 2006 9:07 am EST

AirTelcall home is a big time cheat. Very bad guys. This Rajat Vashisht seems to be one of the owner of Airtel.
I have lost 50 $ with them.

guys, please try and complain with your credit card companies , they might assist us if they receive too many complains of the same merchant.

I wish I had read this forum earlier

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rajat vashisht
Dec 21, 2006 3:44 am EST

This is not like that. I completely disagree with this. Few days back I was a customer of reliance. Though costly but the quality is up to the mark as that of Airtel. It is lot cheaper & yet the voice quality is superb.

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Shailendra
Dec 19, 2006 7:53 am EST

It is a horrible site which provides only one service and that is raising you blood pressure. I lost my $50 on that site. I signed up on that site and after that nothing is happening. It have not got any email from them with any info. It does not allow me to login. Customer service phone line does not work. Customer service email id is black hole of email request. It sucks big time. I do not have any other way to get any information for me.

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inder
Dec 18, 2006 2:43 pm EST

I wish i had read this forum before signing up with Airtel.

I do not understand how they can advertise a service which is so half-baked and it seems they have no intention of making it work.

Fortunately, i wasted only 25 bucks - although i have signed up for automatic renewal, I am planning to just cancel my credit card since it is just impossible to get thru to customer service.

These guys are totally f***ed - they have lost my business for life - no matter what they do to fix themselves in future.

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Prakash
Dec 18, 2006 1:30 pm EST

I hate their registration process...it sucks soooo bad..!
pathetic site

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Nihal
Dec 18, 2006 1:00 pm EST

Terrible is one word for airtelcallhome service.
Finally I was able to register myself for an account and everything looked all set until I started making the call. The access number never worked and always give a busy sound.
Will try again today and see if there is any improvement ...

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Neha
Dec 18, 2006 12:47 pm EST

I haven't received registration email yet. This is horrible site. I noticed other calling service on localindya.com and found reliance and primus better.

Still waiting for airtel pin ...

Pinless ..Neha

http://www.localindya.com/showmessage/adid/40276.htm

ComplaintsBoard
S
12:00 am EST

Airtel atrocious customer service or a scam?

I signed up for Airtel Call home lured by their offer of 7.9c a min with double the talk time for the signup and the first recharge till Jan 31. making it an effective rate of ~4c a min to call India from the US.

Alas, I should have believed in the adage 'If it sounds too good to be true, it probably is'. My credit card has been charged (the website is funky or maybe even clever: it gave errors when i signed up in terms of providing proof of signup, but evidently functioned well when it came to charging my credit card!) and neither has my phone number been registered nor have I received any email acknowledging the signup. The only proof of my signing up is the charge on my credit card which was very prompt.

To add insult to injury, neither do they respond to email nor is their "24x7 Customer Care No. " [protected] working. Considering that they are a telecom company, the irony cannot be lost! Wondering if this is genuinely by Bharti which is a reputed telecom player in India or a scam perpetrated on us by someone!

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pious
Stafford, US
Jan 29, 2009 9:12 pm EST

somebody called from airtel and requested me to register in airtel to call india.i did so.for the last two weeks i am trying to call i couldnt, i am complaining but no use, i couldnt login to my account.it is too bad.i will never use airtel in future or recomment nobody to use it.i am using reliance for the last two years, till now not even a little problem.

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Satya
Dec 20, 2006 12:00 am EST

The site is very slow. Call center is not accessible. But the voice is great. I had to wait for the account details to reach me but the as the saying goes all is well ends well. Good competition to Reliance. We benefit anyway!

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SunitaD
IN
Jul 24, 2013 3:22 am EDT

I also got a call from the number [protected] and he said that he is some police station, for some pending bill of 2011 for tikona vendor. And that a case has been registered against for 35K fine. When i shouted on him he started fighting and disconnected i think these are hoax calls to make money out people who have defaulted on some bills or something like that. Please don't respond to such calls and complain about them.

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CPatnaik
FR
Dec 20, 2012 6:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Below was my last communication on 7th November 2012 for which I have not received any reply yet. Today I have been receiving call from a number [protected], Ravi Sharma, introduced as an advocate from Delhi telling me on FIR and all legal proceedings if I dont make payment today itself.

I have written numerous mails on the subject and explained to many people from your esteemed organisation.Please go through the below and confirm.
1. I have not received either hard copy of invoice or soft copy through mail
2. I have been told about 2, 900/- outstanding by people from your office
3. I have also understood that the outstanding amount is high because of usage of GPRS (data usage)
4. I had activated the number on 11th September and used till 11th October
5. During 1st week of use I received messages from your office about limit over run
6. Enquiring I understood that activation of GPRS was not having any pack attached
7. I had requested to activate 99/-2GB pack from the date of activation of number i.e. 11th September
8. But GPRS pack was activated on 25th September instead of 11th September in spite of my repeated request
9. Invoice amount is high because of GPRS usage between 11th September and 25th September

Please note, my account is part of xxxxxxxx corporate plan. I am very much need and dependent on this number. But I am not been able to use the same because of discrepancy.

People from your office have been saying that I should not have used GPRS from day one. But I was unaware that pack was not attached from day one. On the other hand I had never asked for activating GPRS. Then GPRS should not have been activated from day one without my concern. I use a smart phone with Android OS which uses GPRS automatically.

At end I request you once again to prepone GPRS pack activation date to 11th September and regenerate the invoice and send the same across to me for payment. I assure you that I will make payment immediately after receiving the amended invoice.

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Rushab Mehta
IN
Dec 07, 2012 12:53 am EST

One day a Sales man of Airtel walks upto me and says that "Do you have a Pan card number starting with Letter A" I replied yes and than he sells me a Postpaid plan of Airtel 249 monthly rental which he says its an Government plan for specific customers. In that plan he says the following call charges - 1000 Local Mins. free + 250 sms free+ 200 mb GPRS free+ Mumbai/Maharashtra/Goa/Gujurat roaming free. He also says that whenever i am in Gujurat or any of the above mentioned place, i call in Mumbai for free (i.e. my call charges would be deducted from the 1000 local mins. i have) Airtel to Airtel = free and Airtel to Other = 10p. He also told me that my bill amount would not exceed 249 rs. a month. HAHAHHAHA thats a joke because i have all the time my bill has exceeded 300. In 1st 8 days bill is generated of rs. 131.62 than 2nd bill is generated of Rs. 292.71. All this i paid in 1 month. than next bill comes of 315.52. i call up that person - he does'nt pick up. than all my bills are of 340 & 392 and what not. My mother is 57 years old where she uses this phone. I am absolutely sure she doesnt call more than 1000 mins a month. So there is no way my call charges should exceed. The funniest part is the customer service representative says that she has called Internationally... hahahahh an today There is this Number [protected] saying that he is an Advocate calling from Delhi to file a Legal complain for this. Let me tell you if I dont get any reply from you guys as soon as possible I will file a complain in Consumer Court. Please take necessary actions today.

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UnsatisfiedCustomerOfAIRTEL
IN
Aug 17, 2012 3:09 am EDT

I hate AIRTEL. They have pathetic Customer Service and the poorest communication one can expect.

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UnsatisfiedCustomerOfAIRTEL
IN
Aug 17, 2012 3:07 am EDT

A complaint with Airtel is pending since 19th July 2012 vide REF NO. [protected] DATED 19TH JULY 2011‏ (no network coverage at home in Gurgaon).

Shockingly despite more than 100 mails in last 13 months, Airtel has been ignoring my requests and have not made any efforts to resolve my problem because it costs them. However, they have been charging me monthly rental for my 7 mobile numbers.

Their Customer Service, Nodal Office & Appleate officers are pathetic.

Now have written to Manoj Kohli (manoj.kohli@bharti.com)‏ for help.

I guest going to Consumer Court is best option now.

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vdsj
IN
Nov 10, 2010 1:56 pm EST

I have taken [protected] from airtel 2 months back. Till date they have not activated the number even after submitting all the documents at Kanhaiya chowk airtel office. The office maintains they have sent the documents to their central office, the central office says they have not received the docs. Very poor customer care, no body should subscribe to airtel services.

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vdsj
IN
Nov 10, 2010 1:51 pm EST

I have taken [protected] from airtel 2 months back. Till that they have not activated the number even after submitting all the documents. lousy company lousy standards. no body should subscribe to its services.

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sanjiv chaubey
IN
Apr 17, 2010 3:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same is the case with Airtel Digital TV . Initially they call to customer to take the consent of the consumer in unlawful manner and then they try to present there new package.
I was availing Airtel's Economy Package of 185/- plus taxes (Total 204/-)
till 13 april 2010 . I received a call from there customer care that if you
recharge our digital tv with Rs629/- for three month I will get some more
channel in addition to my previous channels. No channel will be deleted.
I made a fund transfer of Rs650/- to avail the offer. After sometime when
I started my tv I come to know that my 6 to 10 favourate channels were not available. I again contacted helpline they asked me to make a top up for the same. what a fraud company!
sanjiv Chaubey
yamunanagar

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I can't make call using the number provided. It is having busy signal. I am keep trying. It is waste of time to sign up with these kind of bad customer service.

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12:00 am EST

Airtel customer service sucks

I wanted change my rate plan, for that i called customer care, they said i need to send a mail with rate plan N my office id proof to [protected]@airtel India, i did that they replied they will get back to me 24 hrs, they dint i send again again n again 25 mails but they never bothered to get back to me, N everytime i called up they said "don't worry sir, u just need to send a mail N thats it,it will done", finally after a month they send me a bill with my same rate plan, when i called up reported that, non of the executes were ready to take responsibility n said we will arrange a callback from managers, non of the managers bothered to call, i reported this 20th of nov, N i used to call everyday day N they use to commit me that they will call me next day N they never, finally i was totally fed up, N i walked to customer care (divya shree towers, Bangalore), i spoke to mr. aswin at the airtel office, told him everything, he said me sorry many times N committed me that they will change my rate plan N give the discounted N were every sorry that this happened. Again tis been 14 days today i haven't received even a single call, i keep calling Mr.Ashwin everyday N he as different stories to tell me everyday. I am seriously fed up of airtels sucked service, i never thought airtel as such an sick service. i have 5 connections in my name from airtel n give them a business of 10,000 every month i get back this, it as almost taken 2 months to change the rate plan N solve my problems N i still have no solution. I would serious recommend people to not to go for airtel. IT SUCKS!

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anil singh
Sep 26, 2008 10:53 pm EDT

Sir, My GPRS service not to prope work and i am pripade costmer my service active start on 10sept but not to prope work and my costumer service stope. My mobile no. [protected]. Please my service activite counti.

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sameer saxena
Aug 07, 2008 10:09 pm EDT

hiiiiiiii dear
sub. - complan for TM {avinash shrivastva
ambikapur {C>G>}
sir yeha k jo TM hai vo lazy hai
use baat karna nahi aata aur
kisi bhi custemer se thik se baat nahi karta vo bolta hai jo chahu main kar sakta hu main airtel ka boss hu
yeha tak ki retailer ki bhi baat nahi manta hai
isliye airtel ambikapur mai fail ho. syad vo yeha kuch din aur raha to kitne counter close ho jayege
kisi bhi retailer ko starting mai bolote hai aap ko comission milega baad mai kabhi milta hi nahi hai
kabhi free sim hai aur comission k time paise lagege
ambikapur mai kisi bhi retailer ko sahi benifit nahi mil pa raha hai
plzzzzzzzzz as soon as
hamare problem ko sol. kare
plzzzzzzzzzz change for 'TM '
yur retailer

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omkar reddy .D
Jan 10, 2007 2:25 am EST

I am using Post paid connection from past 11 months i dont have any problems ,but yesterday i received a call from ICICI Credit card department saying that [protected] this number wants to block. The reason is in 2003 Wasim has used same number to take the ICICI Credit card and he made credit purchase 70,000 and he did't made the payment so now i am facing threat from the concerned department sentencing to prison and penalty of three months . All this happening because of the duplicating effect of the sim.

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I have my account in the airtel call home where I can call India. Since the first day, the website doesn't work properly. It nearly took me 3 hrs just to log in. I have paid 50$ for registering in it. Now my password is locked and the customer care number [protected] does not even work. There is a place in website where we can lodge complaint or give...

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I recently purchased the Prepaid card from Airtel for making calls to India. They have great rate of 7.9 c per minute with a promotional offer of doubling your balance on the first purchase and the first recharge before Jan 1st and Jan 31st respectively. But what is the use of all this, when businesses rush in to cash in on the holiday season and come out...

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Airtel not able to recharge

I m prepaid customer of Airtel Maharastra and now I m not able to recharge. I got recharge voucher but due to some problem it was not responding thats why i send many request for same. And when now i m trying than Airtel is not allowing me showing me message "You are BARRED from this services".

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DO CARE FAST
NP
Jul 06, 2009 12:56 pm EDT

Airtel services & systems for customers :- BAD /NO CARE/ ABUSIVE LANGUAGE /CHARGE EXTRA MORE ?

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kareem
Aug 25, 2008 10:26 pm EDT

this happened in my case also

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Subramanyam BV
Sep 26, 2007 1:41 am EDT

My Name is Subramanyam BV & my mobile no [protected] in Andhra pradesh. when i have visited in madhya pradesh, I have recharge the same by Rs.100/- and i have recd the sms from air tell but still not i have not greeting the credited the same in my mobile. Then i have another recharge of Rs.100/-

Please look into the matter, and clear the same. for this i have already sent 3 to 4 mails in 123 but i didn't get any reply.

Regards,
Subramanyam BV
Hyderabad - [protected]

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12:00 am EST

Airtel no money refund!

I am staying in BTM. I & my friend has applied for broadband connection. Prasand was the guy,who came from airtel office. He told,he will arrange the connection within 3 working days. After one week, he said there is some problem in connection. It will take some time. I said him, to return back my Rs500. Till now he has not given the money. Airtel is a cheater!

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Saravanakumar
Mar 10, 2008 8:26 pm EDT

I have applied for new connection in the month of Jan 2008. One Mr Manohar ([protected]) has collected Rs 500 on Jan 25 2008. he has promised to give the connection within 3 days but till now i have not received any call from him. i have also made several complaint in the airtel call center my complaint ref no is 3697050. now today is March 11 still i have not got the connection. AIRTEL is a cheating company.

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I am a holder of the Airtel pre-paid card. For the past one-week my incoming calls have been blocked. On contacting AirTel executive at customer care I was informed that this was due to the reason that my card was not verified. I had been contacted for verification prior to this and had given AirTel executive my address and had set a time for him to meet me...

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12:00 am EST

Airtel not able to connect any other network in the evening time!

I have been using AIRTEL Mobile No. [protected] for quite some time. Right now I am facing problem with network congestion problem in the evening times. Evening times from 6 PM to 8.30 PM I can not communicate any of IDEA and BSNL Mobile Numbers. Its' highly impossible to conduct my business in the evening time as most of business clients collection points are having either IDEA or BSNL Mobiles. In fact I have interacted with airtel customer care for number of times. But no communication from side. right on i communicated to Nodal officer as well as ceo helpdesk, no response. I have been sending mails to concerned departments and no reply. I might have send 20 mails to 121 & Nodal and ceohelpdesk, No one responding on this issue. I am very prompt payee and all the time my bill ranges from INR 4500/ to INR 7000/-. But I am loosing lot of business due to this connectivity problem. How one can on this type of Mobile network?

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Airtel making fool of customers!

I got two Airtel connections of Airtel and so as my colleagues. The executive told us that it is a corporate connection and we will not be charged if we make calls in the group and we can also send SMS between the group. He also told us that we can make STD calls at a cheaper rate when compared to others. but to our surprise we found that our connections were not corporate and we were billed heavily. Many of us sent many mails and called the Airtel customer care, but it was of no use. So we decided to not to pay the bill amount until and unless it is billed appropriately under corporate connection rates. These people do anything to sell their products. They play all this type of cheap tricks to sell their products and if we do not pay the bill they send notices. Something must be done to stop this kind of activities.

Regards,
Paul Samuel.

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Rajesh_
IN
Jun 13, 2011 12:21 pm EDT

I have a airtel prepaid mobile number from Delhi region, This time I am in Bangalore. What the airtel do, they activate any service and charge from talk time, they even dont send me any SMS as information. When I try to call 121 they say call at [protected](Delhi customer care) for that they charge STD call rates, after a long wait, customers care representative comes on call and disconnects call after 5-10 seconds or say should have complaint same day when money was deducted.

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Narendra
Nov 27, 2007 11:11 pm EST

I am cheated for 56 rs. Easyrecharge by saying 35 mins STD call free... But not seen in my balance inquiry. Also my balance shows 5.85 balance and still I am not able to call any of the number. Also I have been blocked to call customer care. What a hell this is? Do something gr8 to avoid this harassment. My mob no is [protected].

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KAPIL
May 29, 2007 7:25 am EDT

I know the trick to make airtel GPRS for free! Contact me i will tell u the my no. is [protected] this trick 100% working on pc or on ur fon u just have to activate airtel live AND MMS that is absolutely free to activate.

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Satya Naratyan Mukherjee
Apr 26, 2007 8:51 am EDT

I took an airtel prepaid lifetime connection with my phone. I have some complains against airtel...

1. (i) While roaming in chennai i was charged rupees 4 per sms (but i should be charged rs for a sms of 130 words). I told them to solve this problem but 121 the customer care of chennai told me that they can do nothing because my connection is from westbengal. (ii) At that time in chennai when i was trying to call 121 the voice told me to sms my query to 121 (toll free) number [i have the sms from them saying it]. But when i sms them i am charged rupees 2 for that SHOCKING for me.

2. While my uncle took the same type of connection of airtel 3 years ago from mine but as mine his lifetime time expires at 01/jan/2025. And my question is why i not get that extra 3 years though i took a LIFETIME connection.

3. Today 26 apr 2007 i got a strange massage saying that i have downloaded the a r rahman's song as my hello tunes. But the shocking part is THAT I DIDN'T ORDERED IT ! When i tried to call 121 or [protected] it told me to sms to 121. I sms them but i get a massage saying that i have subscribed to airtel hello tunes service and i was charged rupees 30/month for that service and rupees 15/song.

4. When i called to the airtel for asking what was the speed of airtel internet the man other side harasses me and talked ### with me. I have a computer degree in software hardware and networking FROM NIIT. I am using bsnl broadband, reliance mobile's internet together for many years and THAT KID TOLD ME THAT I AM A FOOL, A NONSENSE AND I AM A NOOB TO THE COMPUTER WORLD and CYBERWORLD. SHOCKING ISN'T IT ?

Thanking YOU,
Hope you will convey my anger to the ### NET that doesn't WORK in the world.

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aditi taneja
Jan 08, 2007 1:47 am EST

Recharge doesn't give full talktime as mentioned! Less validity than mentioned at the website. A definite tool for fooling customers.

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12:00 am EST

Airtel worst network coverage

I time complaint about the Airtel's Network Coverage in the Kharadi MIDC, IT Park, but yet no action has been taken.

There are many IT companies in this area such as Zensar, Synechron but the network quality is worst in this area. Only 1 or 2 bars are shown in the mobile and sometimes there are no bars shown. I am not able to receive any call as well as i can't make any out going calls due to the poor network quality.

So, can any airtel guys look into this matter and resolve the network problem. I also recommend to all the new customers that don't buy the Airtel card as their services are very poor and they don't care about their customers. Even their customer care center does not bother about the customer. Airtel don't had any complaint number system, which is the worst case scenario.

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Dear fellow harassed mobile users. Please make a request to telecom regulatory authority of india (Trai) to implement 'number portability' rule. By this rule's implementation millions of mobile users will be spared from daily harassment by mobile cos. This rule says that a mobile user may change a service provider while not surrendering or losing hi...

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Airtel lack of clarity in the schemes!

I have taken post-paid connection (Rs.999 for 2 years) plan from Airtel Delhi in Oct'06. I have not received any bill so far. Also, I am told whenever I want to avail roaming facility, I have to visit local Airtel office and deposit Rs.1500/- to activate and on return deactivate. Is it true? The problem is, the customer care executives themselves are not clear on the schemes. When we inquire, they start checking with themselves and give us some odd solutions on their own.

Beware!

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P.BOOBALAN
Nov 03, 2008 6:11 am EST

i need new postpaid connection pls send details of plans and call rates.

T
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teji
Sep 30, 2008 5:53 am EDT

postpaid connection plane

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ashishmangal
May 11, 2008 9:16 am EDT

bahut acha hai airtel

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sreekanth
Nov 14, 2007 6:59 am EST

Hi,

I have been trying to access Airtel site for the last 15 days, but every time turns in vain. I got to watch my bill online but unable to do so.

Can someone please revert to me on this, or what do I do to see my bill.

Regards,
sreeaknth
[protected]

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Vivek Mishra
Oct 30, 2007 12:09 am EDT

I have taken 4 months back post paid connection [protected], Account No. 102-[protected] & I have paid & settle all the bills till Aug'2007.

I have requested 2 times also in Customer Care to close the connection as I don't require this anymore.

My problem is that in spite of paying all the amount due, I am getting unnecessary Invoice from last two months. For your information your SIM is also not in use & connection is also closed from last 3 months.

Pls help me & close this connection as I dont require this anymore. I am more than happy to use your Prepaid connection [protected]

Regards
Vivek Mishra

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Anil P. Gajakosh
Sep 26, 2007 3:14 am EDT

Hi,

I did not get my summarized mobile bills in physical or online for the months of July and August 2007. But Airtel had charged the full bill amount against my credit card. As I submit my credit card detail at the time of submission of form. This phone is used for official purpose and my company wants me to produce the same. This is not fair that Airtel charges their bill against my credit card and they are not even send me a summarized bill in physical or not on my email ID as well. Will you please send me the bills on my mail id. looking forward for a quick response.

Regards
mob.no.[protected]

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ravinder singh
Sep 11, 2007 12:58 am EDT

I have got a airtel corporate on Friday, but it has not been activated till today i.e Tuesday, my entry in to airtel world is looking pathetic.

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Naveen Varma
Jun 22, 2007 6:38 am EDT

Kindly give me detail about the airtel distributors in delhi for submission of postpaid bills!

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Anwarul
Jun 13, 2007 10:07 pm EDT

Hi,

I have been trying to access airtel site for the last 15 days, but every time turns in vain. I got to watch my bill online but unable to do so.

Can someone please revert to me on this, or what do i do to see my bill.

Regards,
Anwarul.

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Aabshar Alam Ansari
Jun 09, 2007 1:13 am EDT

Can any one tell me that Airtel to Airtel free STD calls to anyone number or From Kolkata (W.B) to Jamshedpur (Jharkhand)... Kindly tell me on my mail:- aabshar72942@hotmail.com or Contact:- [protected], [protected] Thanks.

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About Airtel

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Airtel is a telecommunications company offering mobile voice and data services, broadband internet, and digital television. It provides prepaid and postpaid plans, 4G/5G connectivity, and various recharge options. Airtel also has enterprise solutions like cloud and data center services for businesses.
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Overview of Airtel complaint handling

Airtel reviews first appeared on Complaints Board on Jul 18, 2006. The latest review Prepaid - international roaming was posted on Oct 3, 2024. The latest complaint airtel — airtel fraud company, international roaming not activated for bihar and jharkhand circle was resolved on Jul 22, 2017. Airtel has an average consumer rating of 3 stars from 1313 reviews. Airtel has resolved 492 complaints.
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