AliExpress
Reviews and Complaints

I've ordered several packages of candy from AliExpress and when my order arrived it was completely messed up! One pack was missing and the other two were ripped apart! I contacted AliExpress customer service and explained that my order arrived in a terrible condition and was absolutely damaged and they said that I need to contact the shipping company because it was probably their fault! I told them that I was 100% sure it was the sellers fault but that scammer ignores all my messages. AliExpress rep said there was nothing they could do!
These clowns did nothing to help, I was hoping they'll contact with the seller, or refund my money, but nothing! Will never buy from here again, what a waste of money!

I am buying from Aliexpress four about 4 years. The sipping kit for last transaction was incomplete. |I asked to get the missing parts . My request was ignored by the supplier and Aliexpress did not give me the chance to write even a review about this - moon zhou - scammer. Is very frustrating to see that Aliexpress a public company is protecting the scammer suppliers instead to protect the customers.

I ordered a bluetooth watch from Ali express under order No. [protected], the product received was defective one, then I complained to Ali express, they simply told to return the product and will get refund, but the matter is that, to return the product I have to spend more than the half of the price of the product, I asked Ali express about who will bare cost of sending back the product, but there is no reply, in the mean while the seller commented that he had sent a another watch to me and provided me a waybill number, but on tracking the waybill it came to know that the the waybill belongs to another person and not for me, total cheating by the seller and the Ali express is being in support of the seller and not the purchaser. There is no purchase safety in Ali express, though they say that there is purchase protection, that is just for advertisement and there is no protection to the buyers.

On the 7th of July I placed an order on AliExpress with number [protected]. The same day I received a bank billet of Ebanx with a value of R$ 491.51 (US$ 137.93) and I paid it.

Then the seller changed the shipping method and reduced the price of shipping with US$ 32.00.

Until now I haven't received this US$ 32.00 back. I entered in contact with customer services of AliExpress but they are only sending me from one department to another department without resolving nothing.

I'm new on AliExpress and this wasn't a good experience.

I have been asking for refund since the day i had booked the product as the seller had said he didnt have the product of the size i wanted but was threatening me that he will not give me the refund unless & until i lie & change my reason to ask for a refund. He is a fraud seller & should be put behind the bars to harass customers, cheat them & do fraudulent activities. Since i didnt change my reason he didnt give me my refund & above that he dispatched the product of the size i didnt want. So kindly give me my refund & punish the seller.

Please note that neither have i received the product not did i get my money back as refund. Aliexpress has cheated me from both sides and above all its asking me to return the product. From where will i return the product when i never received it. Cross check it. The seller is a big chezater. He has provided aliexpress an invalid tracking number. He is a fraud, a big fraud. Shame on aliexpress that it didnt help me getting my money back since day one. Now its been more than a month i have been fighting to get my money back. I will now move to consumer court.

I ordered Battery from Ali Express on 10th July worth 7.44$ from India, Hyderabad. My order number: : [protected]. On 2nd August I received the mail to confirm the receipt of the package, which i never received. i waited for few days, but still the package was not delivered. when i opened dispute with ali express and seller and asked for refund since i didnt receive the package, they produce fake delivery receipt. showing POS malaysia as shipping company, which delivers the package at mumbai airport and then last transaction delivery at nacharam, hyderabad. I kept on asking them, as a standard procedure of delivery, the courier or carrier has to take the signature of the customer on the receipt after delivering the package. Inspite of several reminders, they are not showing any delivery receipt signed by me for receiving the package. instead asking to confirm the delivery on mail. Also asking to produce evidence for not receiving the package. Absolute fake site. duping people ..fraud company..hand in hand with fake sellers! customer is helpless because the money has already been paid and he cant do anything about the same. the refund will never come and the package will never be delivered. PLEASE DO NOT ORDER ANY THING FROM THIS SITE! I REQUEST SPECIALLY TO THE PEOPLE OF INDIA. THEY ARE TOTALLY FAKE!

This seller -Eva Zhang- is biggest Scammer ever in Aliexpress platform ! I purchased the eyebrow razors, which never received already 3 month, also the tracking doesn't show destination country, everything seems FAKE ! Probably he post items to other buyers and use the same delivery number for many orders. She do not refund the money, all the time wrotes to wait more and more, pretending to be ingnored me. I do not recomend to buy from this seller as she is a THIEF ! Stealling people's money ! Her store is : http://www.aliexpress.com/store/526261?spm=2114.10010108.0.32.IWFm9F
AVOID THIS PERSON - SCAMMER, THIEF AND DECEIVER !

I have purchased an item from www.aliexpress.com and they charged me twice for one and the same item. I contacted customer service and asked for help and they promised to check what was going on.
Later they contacted me and said that I was mistaken and their system showed that I had only been charged once.
I contacted my bank and they confirmed that AliExpress did take my money twice.
I was not able to get a refund and they did not want to listen. I'm very disappointed with AliExpress and will never order anything from them again!

This is about a seller called Coolcept... All the checks I did on him said he was legit, and I even bought a sample pair of shoes first just in case the quality was poor. The sample shoes were lovely and I went ahead and purchased 50 pairs of shoes for my small business . The shoes arrived all squashed in one box and 29 pairs were damaged . Burn marks, dirty, glue over them, jagged and torn inner soles, heels not put on correctly and the list goes on. A lot of email ping pong with an offer to refund 10%. Blaming staff for the quality of the shoes. He wanted me to fix the shoes and he would pay half, ( shoes were beyond repair )or sell as damaged and he would pay half the difference . I would never sell defective, poor quality shoes to my customers. Thats just not right.
The offer should have been a full refund plus apology, as he sent the shoes knowing they were faulty. Once again after many emails an offer to refund if I send the shoes back at my cost.
Since I live in Australia, the cost of the sending the shoes is so expensive its not worth it as I will still be out of pocket .. If you do send the shoes back, you only have 9 days for the seller to receive them, which is total crap as when you buy the item, the seller has up to 60 days for you to receive them. This is just another example of how they want to rip the buyer off. The seller banks on the customer not sending the shoes back and he gets paid and you end up with crappy shoes that you can’t wear or sell. Aliexpress is all for the seller and their buyer protection is crap. Aliexpress will always favour the seller... Don't buy from Coolcept. If you do, be prepared to lose your money. There is always one bad apple in a barrel and this company is it.

In March 16 I purchased 2 of these dash cams from a seller when they were on an Ali express promoted sale. They were reduced about 70% from memory. They each cost about $14AUD.

When my first camera arrived it was defective immediately, it wouldn't focus, and it would randomly power off or reset while I had it plugged in trying to set it up. Totally unusable. I contact the seller, who, after 2 days, offered me $2 refund. I refused, obviously and stated I wanted a full refund or I would open a dispute. He offered $4 store credit which I again refused.

My second cam came maybe a week later and it actually worked - briefly, but I was able to make some short films with it. I plugged my memory card into my computer and ran codec, and found it was only recording in VGA, regardless of what setting I chose for it, and it ran about 14FPS. Worse than the camera I intended it to replace.

I didn't bother contacting the seller again, instead I opened a dispute with Aliexpress. The seller didn't reply to any communication, and when I was able to, I escalated both disputes to a claim for Ali to review.

Here is where my problems start. I own an iPad and an iPhone. My computer at the time wasn't connected to the Internet as I didn't have sufficient data allowance. Aliexpress initially asked for photos of my problem. It's a little hard to take photos of a camera which is out of focus, or randomly turns off, but i got some photos. Aliexpress won't accept iPhone camera format, which is crazy as they have a dedicated iPhone app. It is a pain for me to convert files, but I finally got it done. They were then all too big in size. So again, massive pain but I got them to a size it accepts. Upload them and wait.

Now they want video. I made 2, 10 minute videos on each camera, detailing all faults, showing them going, turning off, not focussing, then a video of playback, showing one is blurry, and the other with codec running, showing full specs. They again don't accept iPhone vidoe format. There is a limit on video size too, it works out at around 30 seconds of video. So I crop and convert and resize and finally have about 10 vidoes for each camera detailing all the faults. You can only upload 3 videos. Right. Pick the best 3. Upload. Wait.

They want more information. I am pissed off now and go onto the chat section to get answers. I swear, I lost 10 years of my life on their useless chat. First, you can only type shout 100 characters in any one message, I am guessing because they translate it and otherwise it's too slow, but it's impossible to get help for something when you type one line and they cut you off with a reply not related to your problem. I don't know how many times I went onto live chat, or how many hours (literally, not exaggerated) hours, I tried to get support for my problem, end result, their customer support is less effective than having blind, deaf, mute, quadruple amputees play Mozart in an orchestra, and I really am not over exaggerating.

Finally, I decide to upload all my videos, pictures, dash cam footage, everything, to my google drive. Sweet! All my evidence in one spot! Go back to live chat and had one agent say that it would be accepted.

Every reply to my dispute I put my link to my google drive.

This goes on and on and on, I'm thinking maybe 3 weeks. They contact me, ask for info, I upload a short section to the site and add full video to my google drive.

Finally, they send me an offer of resolution. About half the price of each camera, and if I return the cameras, a full refund.

I state firstly, the sellers terms state clearly that no return is needed if the items are defective, which they had agreed they were, and for me to return 2 items, in their boxes, with Australia post, with tracking, would cost me more than the original purchase price so neither of their solutions are good enough. I want only a full refund.

A few days later they request more evidence. I think this time it related to the viewing angle. I took photos the way they suggested, then made up a schematic showing the lengths of sides etx and calculated the angle to be 18 degrees on each side, 36 in total, not the claimed 170 (other negative reviews now flooding in on the sellers page confirmed this). Here's something ridiculous, on one dispute the evidence was accepted, on the other it wasn't! Same evidence! Incompetent or what!

Anyway, I was then offered about $10 refund on one camera that I didn't prove the angle, and maybe $11 on the one I did. It was petty, but again I refused and said I wanted a full refund, I have provided all the evidence needed and that's it. Both disputes were closed and the outcome was I was to receive the $10 and $11.

More contacting chat, time wasted, blah blah blah.

I then appeal the decision on both items. I'm allowed to submit some more pics and video, and about 300 characters. A week goes by with no reply.

I contact chat again and I'm told both appeals were unsuccessful, and they usually don't send an email to let you know as there is no point. Outstanding customer service! Ok, so in 10-20 days I will get the $21

Fast forward to late June. I'm scanning my internet banking daily, no money coming back to me. I phone my bank who confirms no refunds have hit my account from anyone, and the original payments were not canceled or refunded, and there is no pending refunds. Cool, thanks.

With this info, I contact my new enemy, alipay. They too use a pathetic chat system, but it is marginally better.

I spent all day, from 8am, thru to 3pm, using that chat system. If it didn't time out, the reps stopped responding so it did time out, or I just rage quit.
I was finally able to have a review of the refund on one item opened by about lunch time. They continually told me it was sent, it will be in my account, don't look at Internet banking, use your formal bank statement, same crap from every person.

So now I have an email for me to send evidence, for one item, that I did not receive a refund. This part is absolutely laughable. I need to provide proof in form of my bank statement, from one week prior to the transaction, and right up until mid June. They don't accept PDF, only JPEG. It needs to be a paper statement, and each page needs to have the dispute number written on it.

Right, OK, so firstly, my bank doesn't give paper statements, and with my type of account, I cannot order one. I get a bi annual breakdown of credits and debits and that's it, that's why I don't pay any fees. I was able to request a PDF statement, which I did, covering the periods mentioned. Now, I don't own a printer, or even a computer, so without difficulty, or cost, I can't get my bank statement printed. Next, what they are requesting from me, is 72 pages of statements! It's a joint account and our only account, it is used a LOT. Aliexpress will only allow an upload of 5, 5mb photos. 72 pages that are clear, legible and not cropped, in 5 photos? Huh, yeah, right.

They haven't given me a solution to that, so far, only one genius suggested that I convert my PDF into JPEG, no solution on how to send 72 pages as 5 photos though. Still gotta work on that one!

The final kick in the teeth comes now, when I click on their link, which expires in 72 hours, to attempt to offer some kind of response. IT IS ALL IN CHINESE. ALL OF IT.

Back to chat. Tell them the link sends me to a Chinese website (it wasn't that easy, I told this story to about 6 reps over 3 hours now) and all of them apologised and said the email would be resent in English. All of them. I said not the email, the website. Now, if they said again the email, I quit. Finally, one asked me for a screenshot. Not easy as I was using my iPad and doing it on my iPhone, but I gave her the web address 4 times, and finally a screen shot when it transferred. 'Oh yes, that is the right website, you'll just have to use it' oh, but I don't speak or read Chinese 'well you can ask a friend to help you' how do you reply to that? How do you word a reply that is so viscous and vile that it can be conveyed in text and converted into another language so that it feels like I have travelled to China and cut the operator in half with a chainsaw? You can't. You cannot express how frustrated, angry, annoyed, sad, suicidal they make you feel, because they are drones who don't have a single original thought, they just splurt out system generated crap.

So now I am almost done and ready to hang myself, but remember only one item was pushed for review? Back to chat to get the other one going. This will highlight their total arrogance and ignorance. When I was providing the screenshots requested of disputes with numbers etc, they kept referring to only one item, and telling me I was wrong. I insisted one woman look at both pictures and see the 2 items, still she insisted one number only. I knew they were different because I took 2 screen caps of 2 different items. It's a 14 digit number. In my case, both numbers began with 72 and ended in 366. The robots just saw a camera, and the first and last numbers and completely ignored my pleading to check thoroughly. It took me until 4pm today for them to open a review on both items.

I have now wasted countless hours with these disputes, totalling no more than $30AUD, to be awarded a little over $20AUD, and now for that money to be sent to me. Months of emails, hours of time, all wasted, and by the looks, I won't be able to provide the proof they request after all this time and my claim will simply be wiped.

I won't give up however. I am a chronic pain sufferer and do not work, I barely sleep so now all of my time will be devoted in having my money returned to me. I will be reporting them to financial ombudsman, fair trading, everyone, anyone who will listen.

There is no conclusion, but I will be pursuing it very hard.

I am complaining about a supplier on aliexpress who took my money for an iPhone 6 LCD and stopped responding to me. I was not able to pay using a debit card so we agreed to send the money through western union. They received the money and stopped responding to me. The persons contact details are :
First name: Yongfeng
Family name: Xu
Country: China
City: Shenzhen
Email Address: [protected]@zcwing.com

I have ordered this product and done my payment by credit card.. Even I got the message that my money has been cutted... The order has confirmed.. And after some days I got a msg your order has been cancelled because of no payment.. Wat the hell?.. I had texted them by gmail.. Many times to return my fund.. No response

Never buy anything from this people. You and your seller are so pathetic. Once any one place order all they can do is waiting waiting waiting.I have place order for 7 items and.i dint received any of them.And whenever i ask to seller they come and extend buyer protection time. That's not the solution.and even after that i got mail from aliexpress like "We regret to inform you that your AliExpress account has been terminated because you have continued to violate the Buyer Protection Program rules."...Realliee...I
And one more thing after so much trouble i dint blem any of your seller or gave rude reply to them.I have given positive feedbacks only.which i am regretting now.
And you are sending mail like this...F** off you cheaters.
fade up with your so called "service". You guys done even care to look into issue of customer .
fraud fraud fraud

February 2016
I ordered several products from several sellers on the same day. Some packages arrived within the "guarantee delivery" time, others did not. Five of ten packages either have not arrived yet, arrived later than guarantee time, missing part of the order or don't work.

As instructed by AliExpress, I asked for a refund to be issued. Some sellers politely issued a refund or claimed they would resend products, while others gave excuses, (if they felt like replying), and was told to wait.
One seller claimed several times that they would issue me a refund and never did. This went to arbitration. In a e-mail from AliExpress, I was told that I was to be issued a refund. Shortly thereafter, I received an e-mail from AliExpress Trade Security Department that my account has been terminated. The reason they claim is continued violation of the Buyer Protection Program rules. All I did was to ask to be issued a refund - as they instructed! Because of account termination, I was ruled against, and no refund will be issued. My appeal was refused because of the "accused" violations.

I have ordered some beauty products from AliExpress and the seller was fast about taking my money. When I received the product I learned that the expiry date was over a long time ago. So I contacted the seller and asked for a refund. He/She did not believe me so I sent some pictures but even then I was called a liar. Then I asked AliExpress customer service for help and they said all it was between the seller and me and that we need to resolve the situation ourselves. They said that there was nothing they could do. I'm sure that they just did not want to waste their time on me. Do not order from this site!

On September 2, 2015 I ordered 5 winter caps from winwinstep at Aliexpress. The parcel didn't arrive and I extended the buyer protection time several times. As the parcel still didn't arrive I opened a dispute at the end of December 2015. The seller told me that she would re-send my parcel and asked me to close the dispute. I trusted her and agreed to her offer. She provided me with a tracking number claiming it was valid, told me that if there would be any problem with my order I could contact her and she would take further action. And I closed the dispute, which was my hugest mistake. The second parcel didn't arrive either and I contacted the seller again. And instead of helping me and solving my problem the seller blatantly lied to me claiming that she had extended the buyer protection time and there was no risk for me. And she asked me to wait for the second parcel. But her words was a blatant lie because as I closed the dispute the order was automatically closed back in January 2016. I wrote to the seller the same day (on March 28, 2016, the day when she told me that she extended the buyer protection time) and asked her to provide some evidence to confirm that the buyer protection time had been really extended. Of course she didn't reply. On April 7, 2015 I wrote to her one more time but there were no reply from her again. And still there is no reply from her. Now I understand why she asked me to close the dispute. She perfectly knew that if I closed the dispute, I would have lost automatically the buyer protection (when I opened the dispute there were just a few days till the end of the buyer protection) and would not be able to do anything to get my money back.

Ordered a throttle position sensor through aliexpress. Price was low and china post worked well, it arrived. However, this part was likely a factory defect - tested, not working, discarded - then resold through aliexpress.

I did enter a dispute and didn't accept the part and funds were held as aliexpress investigated. They wanted a video to prove the part was defective - not really possible and not feasible to pay mechanics to be movie stars! It was a $9 part.

These sensors should/must give a low initial voltage once plugged in and powered. This one gave nothing until the throttle was open 20% or more, then it begins to function as it should. You really cannot turn this part or adjust the throttle shaft to compensate for the initial dead-spot and no initial voltage on the signal wire.

Aliexpress would not refund unless I had my mechanics make a video and they would not push the supplier to send another replacement part. Both relied on "no evidence" from the buyer and they kept the money.

Lazy arbitration by aliexpress and cynical behaviour by the supplier.

Back in March I have purchased some seeds for my garden from a seller on AliExpress. They took my money immediately, but there was no payment confirmation email. My bank statement showed that AliExpress did take my money. One week later I got message and was told that my order was cancelled because there was no way to ship to my country. What a joke. That was not my first experience with AliExpress and I always received what I paid for. They promised me a full refund but three weeks already passed and the charge has not been reversed! I'm very disappointed with AliExpress!

Hi all of you!
I find none like big cheaters like ali express joining hand with suppliers. I ordered a shirt order online from aliexpress. Company name opal clothing
Id-[protected]. I received no communication from the seller over the next few weeks even though I messaged on several occasions to enquire if the order had been shipped. Finally the good arrived things I received were very cheap looking and poorly made and most important very very small in size. Their clothes are ill fitting, very poorly made, the material they use is not like advertised. It did not list the order information, nor did it provide me with a way of sending back this terrible article of clothing
I filed a dispute to which the seller responded that he will refund provided the item is returned back to his address. I mailed them to explain me the process of returning the good but the seller never responded. Now when I inquired about the cost to ship the items to hong kong it states 34 dollars.
It is practical that no body will return the item back since it costs 3 times the actual cost of good.
It’s a game plan of the seller and the aliexpress is also involved in this fraud process. Customer care at aliexpress is useless of no help.
. I will never again purchase from this company. How stupid is this. For a wrong supply I have to pay the money for no fault of mine. I have been buying things from other online companies for several years now and never had any uisssues like this. I contacted the seller and asked for a refund, but he refused and told that he don't do refunds. Then I reported that scammer to aliexpress customer service and they said it was not their problem. They said that I need to talk to the seller and when I told them that I already did they said that there was nothing they could do.

ıt ıs about two months before ı order a thınk from aliexpress the seller is Nicermarket CO., Ltd. the day after ı cancel my order and ı send message at the rıght tıme. she answer two days later. ı can not open dispute even because the seller put the order finished. live chat is very kind she said me she will handle it and also ı send mail to the costumer service nothınk they are kindly answer but nomore. ı dont want kindly answer ı want to see the result. never ever never ı will buy someth from aliexpress. ı suggest you too thınk twice before order.-order number ıs [protected]- stıl no money