AliExpress
Reviews and Complaints

I purchased two items from AliExpress few months ago. Clothes on their website looked great, so I decided to buy two lovely tops. They charged my credit card and sent me a confirmation email, everything seemed fine. But the next day I received another message stating that my order was cancelled for "security reasons". However, the money was still charged from my card. Then I was asked to send a copy of my passport if I wanted to get the order. I tried to send it to them, but it was impossible to upload pictures on their website, that option just was not working. Then I tried to order again and I was told to "send documents" again. I still could not upload any pictures and there was no help or customer service button to be able to even ask for help. AliExpress is the worst service ever! They took my money but no product was delivered.

Dear i purchase 2 phones (LG G2) and i got both phones but after 10-12 days both phones have problem i submit evidence to seller but he reply me late and dispute option was closed. seller said me to send back both phones as they dive 01 year warranty i send back phones and seller replace me and give me new tracking No. RF349131702SG now its about 03 months and i didnt receive my order seller said me to wait wait and wait he is not cooperating me Dear what is my fault i send back phones as they give 1 year warranty i trust Ali Express plateform and now no one is helping me i contact to customer care several time please help me Now seller said me that he will do nothing Regards Masood Ur Rehman

Since 1 month "Alixepress.com" to force the use of they payment service "Alipay.com", start a "regulatory requirements" campain forcing all clients that want to buy on the site "Aliexpress.com" to give them your Social Security Number and upload an image of the Drivers License. OMG is like if i go to Walmart and the security person on the door don´t let you get into the store till you give them your SSN and Drivers License! Is hilarious, ask for that so you can buy? If they are not going to give me a credit card or credit, so why the ask for that information? It´s excessive ask for that information so you can buy! And that is not all, now 30 days after no one, chat or mail give and answer. Why they ask for information if they dont even have the personal to deal with all the documents?

Order id [protected], dispute case no:[protected] dispute opened on 2nd nov 2015. Once I recieved the product I immediately asked seller that I am not happy with the quality of the product and I wanted to return it but the seller was not agreeing so I raised a dispute and I sent images also put poor quality cannot be seen in pictures you can make out only when you feel and see thats what I am tellingthem they are not agreeing and today they are telling they are settling the money to seller all my time everything went on waste and the product I got also I cannot use I lost my money.

So, I had an item ship from Pos Malaysia, and before I know it, it was shipped to the wrong address. Pos Malaysia do not have any kind of way to know if the postal code is correct or not, in comparison to FedEx, who verify the postal code before they send out the product. I am waiting for over a month for my item to arrive, and I still have no idea where it is.

Don’t order from AliExpress! There’s like no chance your order will go through good. I placed an order on the site on September 27th. Well, today is already December 11th and I did not yet received my order. My order was shipped out, but they could not find my address and because of that my package was sent back. So, I emailed the seller back in October. They said that it's not a problem and they'll send my order again. But, I didn't receive any shipping notification from them. Three weeks later I messaged again and they told that my package was lost, but they are fine with sending me my order for the third time. In November I asked for a refund, and they said „Okay, no problem”. It has now been 3 months since the order was placed and I have received no package and no refund. I knew I should not trust them. Now I understand it was strange they were ready to send me new items three times and give a refund. This is not my fault, I never received my items! I will never again order something from AliExpress! I will continue to write them messages and I hope I will get my money back.

i purchased the product the dispute also been closed and i don't get any reply from seller, she said that sh"ll refund my amount its more than 2 month. i don't get any reply nor refund Order ID: [protected] Store name: ZheJiang BBS Store even i open the store site and mailed the seller even though i didn't got any response

I purchased the Tutu dress (2-7 Yrs) from AliExpress from the supplier : http://www.aliexpress.com/store/423260 on 5th May 2015. I haven't received the product in 2 months time at India. I asked the supplier about it. They asked me to wait, giving assurance that it will come. When I haven't received the product after 4 months, I communicated with AliExpress. They can only send messages/ reminder messages to the supplier about refund. They don't have any control over their supplier, once the protection period is over. This is very disgusting. One can not escalate the issue, to get refund. AliExpress can not adjust the amount against future purchases also. AliExpress got their commission against the order, so why will they worry? They let the customer suffer. Supplier doesn't respond to pay the refund or send new product. Aliexpress has no control to ask the supplier to refund the customer. So please be careful in doing on-line transaction on Aliexpress. Please open the dispute, if you don't receive the product in protection period. Thanks.

I ordered a jacket. They took my money, then kept holding the order, and taunting me. I ordered it from another person who took my money and did the same thing. I think they sent everyone else their orders because they started to run out. They still have my money but won't send my jacket. It is mean.

Hello, my order id: [protected], company is : low price watch wholesale, order date: 2015-09-14. and seller name is : andy won. I ordered my watch and were waiting for given time range but seller is lied my each time that the product is in transit and at the end I undersdood that it is fake info and fake seller.in fact I lost around 60 days that of course it was favor of seller because they preserved my money for 2 month. imagine how many people paid to him and he can put this money to bank and earn a lot of money within short period of time. that is why this seller and any other seller like andy won should e kicked of from aliexpress because it impacts to reliability of aliexpress. and refunding issues to be completed definetaly in favor of customers with componsetaion of course. please investigate my concern and reply me with regards of my refunding issue. best regards, adil abbasov, the aliexpress customer.

[protected] thats my order number of product...my product still in kolkatta custom and i m reside at delhi India...and website shows order completion...but i m not receive anything...i did open despute to full refund..but he says in chatting session there is a claws that if our aliexpress failed to initialize to deliver or any other policy..we are not able to refund ur money...so what can i do...plz help anyone...

Ali express cheats big time hi, I bought an item from nantang shopping mall through aliexpress.. the item I received was a lower model than ordered and advertised... the cheats in aliexpress dispute resolution team took suppliers side even when the supplier cheated... avoid aliexpress & their other group companies as these are unethical, fraudulant and you will have no legal recourse as you will be buying from abroad...

Order no: [protected] dispute case: [protected] I bought a htc one x at&t with lcd digitizer with frame to exchange my broken handphone screen. 1) wrong item sent and not fit to my smartphone 2) title said htc at&t screen replacement but seller argue that I should check the photo shown as well. I explained that if I did not open last minute, how could I know the photo is difference 3) seller said she need to receive and check the condition. if ok, only she will refund. I spend money and send to phone repair shop, they told me that the aliexpress product either not fit to my phone or broken before she sent to me 4) although this is seller mistake, seller insisted me to spend my owned cost and return the them. 5) I tried to buy thing from aliexpress. I found I was cheated and bought the thing that I did not even want at all! months has passed! seller promised to refund money from day 1 until now, I still could not receive my money yet! I put it into aliexpress escalate dispute. again, after more than 1 month, my problem still could not be solved! bad experience!

Order number: [protected]. order time & date: 10:36 jul. 02 2014 online store name: hongkong td mobile wholesale thorugh sitename: aliexpress.com order amount: $ 262.49 its been more than a year but till my refund not issued yet. I requested, complained, emailed, messgaged many times to aliexpress as well seller (hongkong td mobile wholesale) victor dong but no use. seller promised that refund will be done through aliexpress but when I contacted aliexpress customer service executives they infomed that will be done through seller. I contacted many times seller as well but he is not responding and also aliexpress also not responding. aliexpress stopped the facilities of online chat and also unable to send emails. please let me know how can get my refund. thanks kishore

I was informed that it worked on 4g, they lied, I started a dispute with evidence proving my claim against the eternal team, who changes there name everytime they rip enough people off, of course aliexpress sided with them because they are partners in ripping people off, I had pics, att 4g sim cards and plenty of proof, if you deal with aliexpress, you will get ripped off, my email is [protected]@gmail.com, and my name is John mohler

The problem started when i use one of the car charger that i bought from e-chuang technology co., ltd, it damaged my sjcam sj4000, the car charger is responsible caused the damaged of my camera, i sent it back to shenzhen delightbuy electronics co ltd for test and repair together with the car charger, and they repair it but refuse to return the camera by ups as requested, e-chuang technology co., ltd should pay for the return by ups, i already pay twice for the shipping first by dhl express mail and second time by register mail back to delightbuy for the repair, mr. Bill wu never confirm if the car charger is responsible for the damage of the sj4000, but he ask me to pay an additional us$ 6.00 if i want a new car charger from delightbuy, aliexpress.com should cover the return cost, not me, i don't to wait another 40 to 60 days to return by standard shipping, that would take two months for the camera to reach me or an alternative delightbuy give me a full refund because it is still under the guarantee mr. Bill wu said no to my every request, in fact it is within a month when the damaged occurred, now shenzhen delightbuy electronics co ltd and help center ignore me complete
If anyone want to buy from aliexpress.com think twice, because you'll run into problem of cooperation with the after sale service from the seller

I placed an order, money was debited from my account and I did not receive my order. I cannot access the website and there is no number to contact anyone. Horrible experience

Fraud and cheating by AliExpress, their fraudulent Chinese online shops, but also Alipay!
AliExpress is really the greatest cheating website on earth, all due to the allowance of fraudulent online shops.
And… the order number which is ‘out of stock’, in fact not existing, remain published in AliExpress, even if I did mention this to be fraudulent advertising.
We are cured and will no longer trust AliExpress, nor any of your advertisers, because it is FRAUDE OF THE PUREST CLASS!
Due to your fraudulent web pages I loose not only the banking transfer to the AliExpress account, fees USD 40.- but also a USD 15.- fee charged by AliPay to refund and not primarily listed on their website.
It seems he AliExpress founder Jack Ma became one of the richest persons of China… as I experience by corruption!

I have been ordering from Aliexpress for several years. Around 20 per cent of the goods purchased are either incorrect, faulty or don’t arrive at all. That’s a huge number and unacceptable.

However, I accepted this due to their refund policy and low value of goods ordered. Unfortunately, this refund policy does not always work to my advantage. Most recently, I bought an item where the seller guaranteed delivery within 39 days or a refund. When the item did not arrive, I asked the seller for a refund. As usual, the seller grovelled and wanted me to wait longer and eventually refused. The seller lied, saying that the item was held up at Customs when it wasn’t. Even if this were so, the 39 days had long passed and I went and purchased the item elsewhere.

Now, here’s the part where Aliexpress customer service fails miserably. After waiting 9 days for Aliexpress to refund the money, the seller made me an 'offer' to wait even longer. This ‘offer’ extended the time for a refund by another nine days. If I have already declared that I did not get the item, why then do I again have to go through this bizarre and useless 'offer and counter offer' nonsense. Aliexpress’ representatives obviously don’t understand English or the concept of a 'guarantee' and how a refund works. This so-called guarantee, that I get a refund if the item does not arrive after 39 days, is unenforceable and a scam. It’s been close to 50 days and I have no goods and no money. If the seller cannot prove that I received the item, then I should get a refund within a reasonable amount of time, let’s say 72 hours and not 9 plus 9 plus more days.

If the goods don’t arrive after 39 days, I expect an immediate refund and not delays to hang onto my money for as long as possible. This is fraud. This is a scam. Either they honour the guarantee or they don't. Obviously they don't. There have been cases where no money was refunded at all.

Also, Aliexpress have no customer service contact. They avoid all contact and abscond from their obligations. I have no way of telling them that I am unhappy with their biased approach except by posting public messages. The longer they hang onto my money, the more interest they earn.

Ordering from Aliexpress is like playing lotto. Sometimes you get the goods and sometimes you don’t. There’s no quality control and the buyer is left on his own. There is no warranty and the goods often turn out to be faulty, fake or substandard after the so-called protection period has ended. And no one gives a hoot.

Finally, more and more Aliexpress sellers are using WS-shipping. To date, I have only received one out of nine items sent by this freight forwarder. Why doesn’t Aliexpress ban such shipping companies? There’s obviously something fishy here. You need to consider whether Aliexpress's 20 per cent failure rate is acceptable. I don’t think it is and I have been using eBay more and more as they have a better and quicker dispute resolution system. Whether I will eventually get my refund for this item remains a mystery. I have in the past used Alibaba (the same company) and got my money back via a credit card dispute. Wasting my time like this is unacceptable. Aliexpress will need to be regulated now that they are listed on the stock exchange. The sooner Jack Ma realises this, the sooner he can improve his company and give 100 per cent good service and not 20 per cent of apathy. Currently, he actively supports fraud by allowing sellers to openly sell fake goods. The goods are incorrectly described and have wrong images, depicting other goods. There’s no quality control.

I hope you were asking for my address and not theirs. On November 19th 2014 I ordered a eyeshadow palette from ali express, the person I always contacted was Chaise Chen. Every time I emailed him about my order he would say, "it's coming but it will take awhile because it's being shipped from china, and the shipping method we use is 'We Do' because it's cheaper.He always said I will add on more 'buyer protection' so it won't expire. I emailed him so many times about my order and his response was, "I've contacted post office and they say it's on it's way", they also said, "it could be stuck in customs". I called my post office here in the states and they said, "that tracking number is not a valid number". I got an email from him on [protected] telling me the buyer guarantee had expired, he could no longer use it. He also pushed the button that said "received item". I tried emailing him back but he wouldn't answer. Oh yes, he also said to me, "please don't file a dispute, we don't want that on our record, and you could also get in trouble". I could never understand why he just didn't mail me another eyeshadow palette, after that much time had gone buy most sellers would try and make it right. I feel like I'm not responsible for this I no nothing about the shipping methods in china, don't think I didn't try and find out, always hit some road block. About a year ago I had dealings with this company and closed my account with them because the seller was extremely rude, but I thought oh well, I'll give them another try. Thank you, Lorraine Liles