AliExpress
Reviews and Complaints

I have been buying from Asia for a while now and I consider myself skilled in closing deals. However, I had a strange experience with AliExpress, which I feel compelled to share in this review. I must warn you that you may lose your money if you are not careful.

AliExpress presents itself as a BIG MOUTH company that promises protection, money safety, and much more. However, the reality is different. It only works until the seller is not smart enough.

I lost $315 and only got back $50. I ordered a toy, LED bulbs, an SSD drive 256GB, and two mobile phones, which totaled $418. However, I only received a toy, LED bulbs, and an SSD drive 128GB, which totaled $100. Do you think AliExpress is interested in what was inside?

I opened a dispute, but without any logical reason, it was closed, and I did not provide sufficient evidence. I opened a dispute resolution escalation, but the resolution was the same. I complained ten times on online support, and they were good at promising, but their service was zero. The seller had a negative ratio, but they knew how to remove it. I saw more buyers complaining about cheating, but the seller had a 100 percent positive rating. So, what is wrong?

Let me give you some details of my progress. I opened a dispute, and after an extremely long time (5-6 months), it was closed because I did not provide sufficient evidence. What evidence could I provide if I had nothing? In my opinion, the seller is obligated to provide evidence, but they did not provide anything else than one valid tracking number. So, if the package is sent even empty, the seller wins.

I opened a complaint, but the resolution was the same as the first dispute. Again, I did not provide sufficient evidence, and they told me I did not reply to their email. That is some trick because I am very sure I did not receive anything. This was repeated many times, promising emails, and nothing happened. In my opinion, online support is only a psychological game. They ensure you about progress, but in the background, they do nothing.

I complained to online support, and they promised, promised, and promised. It was a psychological solution to keep problems under control and delay until the complainant is tired and leaves complaining. They speak with general training, personalize to you, ensure they got your feeling, give you a false feeling they are going to help you, and give you another false feeling they are going to resolve the issue soon. Again, they promise to send an email, but nothing will be sent. After the tenth complaint, everyone will leave the complaint. And that is the fundamental of online support.

The logic of Ali in my case was that the seller said they sent everything. Together with this, they agreed to refund $50, which is not even suspicious. The package had officially, by documents, 0.3KG. You don't need to be a specialist to know that two phones are more heavy, but Ali does not respect that fact. The seller affirmed about the next package with phones in personal chat, but Ali did not respect that fact.

About the seller, I got a fully negative rating. Then, after some time, I checked their ratio, which was 100 percent positive, even though they had many complaints on their company visible with negative ratings. The rating on AliExpress is not working, or is it?

In the end, it looks like I was not cheated by the seller, but by Ali. When the seller knows how, they can cheat you, or maybe the seller's cheating is part of Ali and is covered by them.

Ali verification looks, from my point of view, like this: if the seller sends you something, you received the ordered things. It doesn't matter what you really received. A valid tracking number that came to your home means you got your order.

In conclusion, if the seller cheats you with sufficient tricks, which is not difficult, Ali will not help you. In my opinion, Ali is the best way to lose money. Online support is a gag full of promises. The seller's ratio is for fun. Fundamentally, you have no chance to make a complaint. For example, eBay is a fully different service quality. Ali is only a web portal providing deals with very basic and even poor dispute.

I lost directly $318 and got a refund of $50. If I count the time spent with the dispute and all complaints, I lost more than $1000 in the end. I lost more than $1300 on Ali, and the resolution is not more than a bad feeling. By Ali's proceeding, I was sure I lost them in dispute without a chance to get them back.

Together with this, I discovered that cheating sellers are growing, which is a sign that Ali is really very weak safety. If the seller does a trick, they will not lose anything. If you are cheated, you risk your money.

I do not recommend this provider with a strong warning.

I recently made a purchase on AliExpress for a $700 item from a seller named GoodLuckBuy. I paid for the item right away, but two weeks later, I received a message from the seller saying that they did not have the item in stock and would ship it when they could. I checked with other suppliers and found that many of them had renamed the publication as "back order," but the delivery times and shipping remained the same in the system.

It seems that the manufacturer would punish the sellers if they offered a discount, so many decided to delay the delivery instead of stopping the publications, causing losses to buyers. My seller did not update the publication and just kept allowing orders as normal while purposely delaying them.

I wanted to cancel the order since the item was not in stock, but the seller marked the item as shipped. I was surprised to learn that AliExpress.com allows sellers to mark items as shipped without validating the tracking number. This means that sellers can enter a bogus tracking number to lock the sale up to the maximum delivery time allowed in the terms and conditions, despite you paying for 5-10 day shipping.

Unable to cancel the order, I opened a dispute, and the chat operators advised me to wait. In three different chats, none of them advised me to reject the item until a last operator told me that it was better to receive the item or I could be guilty of breaking the contract. By the third operator, I already knew that the answers given were not useful or even misdirecting, so they would just go "I'm glad I was able to help. Do you have any question? No? Well, thank you for contacting us?" all in the same second, to get disconnected, or kept looping between the same two answers over and over to wear you down! Like a robot (which I know they are not, because some expressed their frustration because I was not happy with the hollow answers.

This operator was trying to convince me to accept the mail, but my question was what to do in the worst scenarios, like the seller shipping anyway DHL and still arriving before the 60 days, despite my written request to cancel the order. In short, I was told many times to "wait" and "not to worry." Sometimes I was told that the protected money didn't include shipping, and others told me that the protection only protects the item value, not the shipping. I was even told that the escalated dispute could be decided against my favor because I didn't cancel it before shipping, despite the whole dispute being managed by human beings who could easily spot the seller's fraud.

I quickly escalated the dispute, and that only added extra time for the seller to ship it. Fortunately for me, I told the seller that I would reject the shipping, so that discouraged them from shipping a brick just to generate a tracking number. Yes, they could do that.

The escalation "experts" gave the seller three days to provide a valid tracking number, completely omitting the fact that the seller already committed fraud and giving him another chance to force me to accept the item, as if he had never cheated the system to prevent me from fairly canceling the transaction.

Today, three days after the expiration of the request, the dispute is still open, and it was not automatically set up to close when the seller fails to provide the proofs, which proves there's no real intention to punish dishonest sellers.

From my experience, I have gathered some tips for you. Another seller, ThanksBuyer, was honest enough to let me know that they were not shipping the item because the manufacturer prohibits them from selling it a dime cheaper. So, everyone selling the same item was not shipping until after 11.11. They offered me to buy it from their own website (against AliExpress rules), and although their website looked legit, I didn't take the risk right now that my planets are favoring online scams.

GoodLuckBuy decided to lock the sale marking it as "shipped" instead, and AliExpress protects both, filling the "Buyer Protection" marketing with big words, when they are actually powerless.

I've been using AliExpress for years and I have to say, my recent experience was a total waste of time. I ordered a bulk order from a vendor who suggested I make an order without payment. Unfortunately, the website doesn't allow for this, so the vendor noted down all the product quantities, colors, and sizes. They then sent me a payment link, which I followed through and paid. The vendor didn't write any comments in the payment link, but the order details were in our chat history. I followed up the next day and made an additional bulk order, going through the same payment link process. Again, the vendor didn't make any comments on the payment link, but the chat history showed what the order should be. I paid it, asked the vendor to send me pictures before shipping out to confirm my order, and they agreed to do so.

Two weeks later, I received notification that the products were shipped, but the vendor forgot to send pictures of the order. However, they guaranteed that the order was correctly shipped and not to worry about anything. Two weeks after that, we received the order, but to our surprise, the products were all the wrong color, some of which we didn't even select. Now we have all these products that our customers don't want to buy. We tried to contact the vendor, but they didn't respond. We tried for two weeks and still nothing, so we contacted AliExpress customer service.

Getting to a live agent on their platform is a mission and a pain. Once connected, I told them our story and they asked for proof, which I provided. The first payment link was in our favor, and they said a refund would be processed. The second payment link was rejected by some agent saying not enough proof. So I contacted customer service again, going through this stupid process for 40 minutes to be connected to an agent. The happy agent said they could fix this for us and gathered evidence again and helped me to file a proper case to submit for the second payment link. As for the first payment link, they were waiting on the vendor to respond before issuing a refund. I had to go through this process 12 times. Then they decided to overturn the first payment link dispute against us without any proper reasoning to this decision and said the payment had been made to the vendor and to reach out directly to the ghost vendor and deal with a solution. The second payment link also got rejected.

After one month, we heard something from the vendor saying to make a new order, and they would fix their mistake on the last order. I was fed up and made it clear to just give me my money back or send me the correct products that I ordered. To my surprise, the vendor went silent for another two weeks. In the meantime, I was still struggling with customer service, and it was the same stupid process. It was hard to get a hold of them, they didn't make any proper notes for the disputes, and they asked for the same proof again and again. Then they guaranteed that the case was solid enough for me to get a refund.

Out of nowhere, the vendor responded and said to deal with AliExpress customer service, and I could collect my refund once I submitted evidence. I sent the screenshot of our chat to the agents at AliExpress, and they said this was solid evidence (once again), and the files were being reviewed by higher-ups. So just sit tight, and I should hear something in 48 hours. No one responded. So just 48 hours ago, I went on the AliExpress site, tried so hard, but couldn't connect to any agent. Then I filled out an online dispute form, which the site pushed me to. Then 24 hours ago, I got an email, which was so poorly messaged, saying they couldn't help me since payment had been made, and I didn't have any disputes open to both orders. So try talking with the vendor to getting a solution for me. Like honestly, what are these idiots doing? It's almost like AliExpress has no proper way of handling customer complaints and following up with them. This was the biggest, terrible, worst experience I had to face! I responded back to them, saying this was really stupid, and I would definitely put my story out there on social media.

So my advice to everyone who uses AliExpress is to stop using them. They have the worst site ever, no customer service, and on top of that, a bunch of clowns who have no clue what they are doing there. They have no way to vet the vendors on there, and it's just another scam platform for anyone looking to lose their money easily!

To AliExpress - it's not over! I'll make sure this gets fixed by you soon!

I recently had an experience with AliExpress that left me feeling frustrated and disappointed. I placed an order on November 3rd for a document camera from a store called "Buying" for $74.55. The website indicated that the item would arrive at the beginning of January. However, as the purchase protection deadline approached, I contacted the seller to inquire about the status of my order.

To my surprise, the seller informed me that the item was lost and presented me with three options. The first option was a full refund through PayPal, which made me skeptical since it was a website outside of AliExpress. The second option was to give the seller a 5-star rating, which I found to be an unfair request since I had not yet received the item. The third option was a discount of the same amount, which also seemed like a scam.

I requested a full refund from the AliExpress website, but the seller refused. The tracking number provided by the seller was invalid and untrackable. I escalated the dispute to the AliExpress Case Team, but they only extended the purchase protection for another 10-12 days due to the busy holiday season. Unfortunately, the item still did not arrive.

The Case Team then asked me to provide official documents from my post office to prove that I did not receive the item. However, the tracking number was not in their system, and they had no obligation to issue statements confirming whether or not the item was received by me. As a result, AliExpress released the money to the seller for an item that did not have a real tracking number and did not arrive.

I filed a complaint against the seller and the Case Team, but my complaint was dismissed because I had not chosen the right category. I felt that their business practice and morals were non-existent. The Case Team appeared to be heavily supportive of the seller and not the buyer, and I felt that they were conspiring with criminal sellers.

I will never do business with AliExpress again. I recommend sticking to major companies like Amazon, which may be more expensive but are reliable and will return your money if there are any problems. I contacted my VISA card company to dispute a refund of the amount, and they tentatively returned the $74.55 back to me. Visa approached AliExpress regarding this issue, and if AliExpress is unable to prove that I received the item within 1-2 weeks, the return of $74.55 would be official.

As a former customer of AliExpress, what bothered me most was the way their customer service/management handled the situation. They made the customer go out of their way to provide unobtainable proof that the item wasn't received while already acknowledging the item has an invalid tracking number and the seller already acknowledging the item is lost and offered a refund. I recommend that if you have problems with a seller or the Case Team, go directly to VISA and launch your dispute.

I recently ordered a "Hoodies Women Streetwear" product from OEIN Dropshipping Store on AliExpress.com. The order was placed on 22.01.2023 and the price was ?23,83. However, when I received the product on 14.02.2023, it did not match the seller's description. I immediately opened a dispute on 18.02.2023 at 23:18 CET.

On 19.02.2023 at 14:07 CET, AliExpress confirmed the nonconformity of the product received and made a unilateral decision to return the goods and provide a full refund of ?23.83 (seller pays the return shipping fee). However, this solution involved obtaining a return postal address from the seller, agreeing on the minimum postage costs for the return, and submitting the shipment track & trace number to AliExpress within the next 10 days.

The seller did not like AliExpress's decision and was not interested in refunding my purchase. Instead, the seller offered me ?5 compensation for closing the case and did not want to pay any postal fee. The seller took their time in responding and waited until my time frame set by AliExpress for the return shipment expired.

AliExpress closed the dispute on 1.3.2023 at 14:07 CET, stating that I did not provide the return tracking details timely. However, I had already posted my return shipment via local post on 1.3.2023 at 14:24 CET, providing the terms of EU legislation regarding buyer's right to a minimum 2-year legal conformity guarantee from the seller.

Despite EU-wide commitments from AliExpress to ensure that their practices and those of its traders respect EU consumer law, this was not incorporated in AliExpress procedures, working protocols, and its internet site tools. My appeal to the AliExpress dispute decision from 01.03.2023 was rejected on 02.03.2023.

Further negotiations with the seller regarding the order refund and postal fees compensation did not lead to anything. The seller informed me that I should deal with my problem myself by contacting AliExpress, which was technically impossible. When I tried to apply for VAT refund on returned goods via AliExpress bot, my request was rejected since the order was marked as finished.

My total damage now is ?45,08, and I cannot guarantee that the same won't happen in the future. Contacting AliExpress and getting any assistance is completely impossible. They do everything they can to avoid contact with customers.

In case of dissatisfaction with AliExpress determination, a customer may apply to Hong Kong Arbitration Center ("HKIAC") for arbitration. However, the minimum fee for such an appeal is above ?3.000. It seems that the famous AliExpress "buyer protection program" has turned into a seller/AliExpress protection program, and all attempts by the EU to extend its customer protection rules to Aliexpress trade have failed so far.

So, I recently purchased a smartphone from Aliexpress on January 16th. I bought it from a seller named Egrow for a total of 133.-. Unfortunately, I had to pay an additional 40.- for customs fees. The phone arrived on February 20th with a non-responsive screen. I was extremely disappointed, but I had faith in Aliexpress's buyer protection policy. However, my experience turned out to be a complete nightmare, and I ended up losing 120.-.

I want to warn anyone who is considering buying an expensive item on Aliexpress to take some time to read my story. It could happen to you too.

According to Aliexpress's Buyer Protection policy, if you receive a product that is not as described or of low quality, you can contact the seller to resolve the issue. You can request a full refund and return the item, or keep the item and agree on a partial refund with the seller.

I initiated a dispute with the seller and explained the problem. I even uploaded a video that showed the issue. I requested a refund and to return the phone. However, the seller sent me an automated response with some generic suggestions like resetting the phone, taking out the battery, and charging it for 24 hours. I tried all of their suggestions and even went to a local repair shop, but nothing worked. I told the seller that I wanted to return the phone for a refund.

The seller replied with a suggestion to ask another repair shop for help and that they would refund me the repair cost. I explained that I had already gone to a repair shop and that there were no spare parts or firmware for this phone. I reiterated that I wanted to return the phone for a refund. The seller then suggested that I send the phone back to them for a replacement, but I did not want to wait another two months. I also did not want to be responsible for the shipping cost as it was their fault, not mine.

After a while, Aliexpress stepped in and proposed two solutions. The first proposal was a refund of EUR 53,27, and the second proposal was to return the goods and receive a refund of EUR 133,18. The seller accepted the first proposal, but I accepted the second proposal. However, Aliexpress made the decision that I would receive a refund of 53,27 and could keep the phone. I did not agree with this decision, so I appealed. I mentioned that I had already agreed with the seller to return the phone for a refund before Aliexpress stepped in.

Unfortunately, my appeal was rejected. Aliexpress stated that they found my evidence valid, but since the goods still had value, they could only give me a partial refund. The seller apologized and said that they had refunded me 53,27 through the dispute. They suggested that I send the money back to them, and they would make a replacement for me. I was extremely disappointed with how they treated me, and I lost 120.- in the end.

In conclusion, I have had it with these jokers. I cannot believe that this is how they treat their customers. I ended up with nothing but a bad feeling and a non-working phone. Please be careful when purchasing expensive items on Aliexpress.

I ordered two dresses from this company and o only received one and the dress was wrinkled balled up in a bag with duct tape around it and lots of paper in packaging with duct take. I opened a dispute and emailed for me to g RT refunded for both items and for them

To shop me a return US return address to return to them the dress I did received which was cheaply made and don’t look like the picture at all.

Taria

[protected]

I am lodging a complaint against AE & Seller [protected] for their collaboration and misrepresentation of facts COVERUP.

Seller retails an item" Stainless Steel Multifunc...SG$15.84" The item IS NOT STAINLESS STEEL BECAUSE STAINLESS STEEL ATTRACTS MAGNETISM

THE ITEM SELLER RETAILS DOES NOT, I REPEAT DOES NOT ATTRACT MAGNETISM. I HAVE PROVEN THAT ANYONE CAN TEST IT AT HOME. IT

IS NOT STAINLESS STEEL.. THIS IS A MISREPRESENTATION OF THE FACT.

SELLER IS CHEATING AND AE IS COVERING UP FOR THE SELLER.AE IS BLOCKING ME FROM SENDING THE PICTURE

TERENCE TSENG

I BOURT a BLENDER FROM ALIEXPRESS BALASHOW Speciality store and the blender is not working and they told me to file a dispute which i did and the store text me to cancel the dispute so they can resend the blender to me and they refuse to send it to me and the blender is expansive , dorinda steel-rogers and they close my order, my email is [protected]@gmail.com

I am sick of being intimidated and verbally abused by dishonest agents some of whom I've naked below. I have endured regular verbal abuse from these names agents as well as false accusations regarding my character as they accuse me of using profanity or swear words in normal conversation with them which is not true as I have taken screen shots of one conversation avd posted it on 't complaint to show how devious they are and that they are completely dishonest.

I've also endured very childish behaviour by being given the silent treatment because they just don't want to do their job and have refused to give cus help when politely asked. They have also been caught out regularly lieing to me avd have admitted they have lied but don't actually care as they are safe hiding behind a pc.

They have also withheld evidence to penalise me for confronting them so I loose money and have aldi lied about the way the system works and have also admitted they lied but continue to do do.

They are not reliable and to be honest very dodgy characters and there are so many scams on alirxoress I wonder who avd how many dishonest people are involved as agents struggle to tell the truth and also struggle to read what cus write avd struggle to read English or just pretend they don't understand as s cop out to doing an actually job other people actually work hard at and get paid.

These are the names of some of the agents I regularly have the above issues with. I've provided screen shots as evidence that they make false accusations and lie claiming I'm swearing at them during normal enquiries.

Lisa

Jessy

Levi

Carol

Eliel

Caren

Why do Aliexpress allow many of their advertisers to advertise the wrong product?

Many times I see what I want to buy which is advertised at a good price but when I click on the advert it opens a page that shows a completely different product at a different price, the page that opens is still showing the product I clicked on but there are perhaps four product options that the advertiser offers however the one highlighted is not the product I clicked on and is a completely different product and price.

Are they condoning click bait advertising tactics just to fool buyers to look further?

The link I have included shows you exactly what I mean, as I clicked on the Oscilloscope for €25.38.

Please reply in English

RUN! BEWARE! DO NOT DOWNLOAD APP! SCAMMERS AND THIEF THEY KEEP YOUR MONEY AND YOUR ORDER! I GOT CARDED FOR A PLUTO SHIRT?

PLEASE STOP PUTTING FAKE EMPLOYEE REVIEWS AS GOOD CUSTOMER REVIEW. IT’S ANNOYING. YOUR BBB RATING IS F. YOU HAVE NO CUSTOMERS!

Okay, I’m out about $60 dollars and reading the other complaints that is nothing to the $1,500 to 8k people are out by Ali Express.

I ordered Disney items for vacation. ALI Express they combined my orders. Okay CHARGE ME 3 TIMES IN SHIPPING FEES AND LOSE MY ORDER. Thank you, Sir may I have another. I was in the app all day long and I notice that they ship my order to the WRONG ADDRESS! THEIR SHIPPING DEPARTMENT JUST PUT THE 2ND LINE ON THE LABEL not the first- and second line. MINOR DETAIL. I contact the seller right away and they blamed ME for the wrong address. Sorry I didn’t know that I was working for your shipping department. I went down to my local Post Office told them what happen. I hear the Postmaster in his office yell “Was that stuff from Ali Express?”. Dang he is good, so what is tonight winning lottery numbers buddy? I said “yes, they had the wrong address.” He told me he gets tons of packages with wrong addresses from them and that he sends it all back including my order. The Postmaster sent my order back not me never saw the package or wouldn’t be out $60. You look the order tracking info it clearly says, “return to sender, insufficient address”. I explain “I have more packages coming shipped wrong address”. He says, “I need your id.” Really carding me for a Pluto shirt. I said “ok”. I give him my id. He was able to send me the other packages with the wrong address.

Now a word from Ali Express App, THEY SUCK A 5-YEAR-OLD CAN DO BETTER!

So, the tracking part of their App, says package it’s in NY and no update since 4/21. But the app is having technical issues to check back later. hmm tech issues over a month? I thought my IT department sucked!

So, I go in and dispute the order and say NEVER RECEIVED! Pretty clean cut. ONLY TO FIND OUT 4 HOURS LATER THEIR SELLERS WILL GO INTO YOUR ORDER AND CLOSE THE ORDER STATING NO REFUND!

SHAME SHAME SHAME! I KNOW YOUR GAME!

WTF!? Let me get it straight, I don’t get the order and you keep my money? ON WHAT PLANET! THIS IS THEFT! BBB WAKE UP! Ali Express is proud of their F rating!

Now let’s go into the App and hit the headset top right corner. Yeah, I found help! Go Me Go ME! Only to see a screen come up with a bunch of questions. Okay I pick this question they all go to the next screen. So, pick ANY question you want it doesn’t matter. A question comes up asking you if the help you got was helpful? With ONLY 2 buttons: helpful and helpless? WTF is helpless? Where is the help? Why not yes and no? Hello? Knock knock Helloo can I get a little help? Anyone Anyone

I GOT NO MONEY AND NO ORDER! NO MONEY AND NO ORDER!

Despite paying for the goods, I have not received them due to a delivery failure. Upon further investigation, I discovered that Aliexpress had packed 15 idividual items from different sellers together in one big package of 0.96kg with a barcode LS451577147NL, which did not fit into my mailbox. This, I believe, was the reason why the delivery failed on 25th February. As I was not able to collect the package from the collection point, I have been informed by PostNL the goods the goods were sent back to Aliexpress on 14th March.

I have requested the refund and attached the evidence which clearly shows that 15 items were packed in one package, tracking path showing delivery failed and the goods were returned to Aliexpress on 17th March at the address AliExpress PO Box 7096 3109AB SCHIEDAM; however Aliexpress still refused to provide the refund. Further, I filed an appeal with further evidence but it was again closed with a note stating my supporting information was not sufficient.

I find this unacceptable, and It is frustrating to note that I am now left without the goods I have paid for, nor a refund.

TUYA Video Doorbell sold by CHAMOUS Official Store offers an EU plug option and states its powered... However...

It does not state it doesn't come with Any power supply options apart from two 4 inch line bare wires.

You need a qualified electrician with spare electronic parts to install it.

Seller/Manufacturer?'s wiring diagram tells you to wire the doorbell directly into a fuseboard ! Not ionto a plug or adaptor but direct into the fuseboard. In UK/Eu, you would be banned from being an electrician if you did this !

You also need to purchase an inline resistor? What on earth... and it's not powered or no power supply comes with it.

Very dangerous if your not an electrician or electricall minded.

I bought a head massager from YouMay store from AliExpress. I got one is not the one I ordered. Not only that, it does not have the charger. This item was sent from Kentucky USA. AliExpress told me I have to return to China. The cost of package is $80.40. The seller gave the wrong address. Now, the package is stuck in China custom. I told AliExpress the sender Hou is a scammer in Kentucky. The store is committing fraud. Also, the Chinese logistics refused todo the business because the item will be in custom. The AliExpress refused to listen to what I said. The seller definitely will not go to custom to pick up the item.

The order number [protected].

I want my money back but the AliExpress is working with the scammer. The item is from Kentucky. I have to return to China. Don't you think fishy? Hou is well known in Google search. The seller is still selling stuffs on line.

A product "Hoodies Women Streetwear" ordered from OEIN Dropshipping Store at AliExpress.com platform under the number [protected] for the price of €23,83 on 22.01.2023 (Invoice no: NL011032023012200022082 from 22.01.2023).

The order was received safely on 14.02.2023, but it didn't match the seller's description.

On 18.02.2023 at 23:18 CET, I opened a dispute at AliExpress regarding this.

On 19.02.2023 at 14:07 CET AliExpress confirmed the nonconformity of the product received and, without any negotiation, it made a unilateral decision, - I quote: "Return goods, full refund 23.83 EUR (seller pays the return shipping fee)".

Nevertheless, this solution involves 1) obtaining a return postal address from the seller; 2) agreeing with the seller on the minimum postage costs for the return (in this case €21,25); 3) Submitting the shipment track & trace number to AliExpress within next 10 days.

From my correspomdance with the seller became clear that he/she didn't like the Aliexpress decision, because on one hand he was not interested in refunding my purchase (and offered me €5 compensation for closing the case) and, on other hand, he/she didn't want to pay any postal fee which was almost of the same amount as the product price.

This is why the seller took his/her time in responding and clearly waited until my time frame set by AliExpress for the return shipment, expires.

AliExpress closed the dispute on 1.3.2023 at 14:07 CET with the following comment: "Your return is closed as you didn't provide the return tracking details timely. You may contact the seller directly to negotiate."

My return shipment was posted on 1.3.2023 at 14:24 CET.

For your information: In 2001 The Netherlands Authority for Consumers and Markets (ACM), working closely with the EU Commission and the CPC Network, has obtained EU-wide commitments from AliExpress to ensure that their practices as well as those of its traders respect EU consumer law which e.o. included: 1) Right of withdrawal – Under EU law, consumers have the right to cancel a distance sales contract within 14 days after having received the good and without providing a reason; 2) Legal guarantee – In the EU, sellers are liable to consumers for any lack of conformity of a good with the contract that becomes apparent during a period of 2 years from delivery.

But in practice this still was not incorporated in Aliexpress procedures, working protocols and it's internet site tools. Simply speaking, it does not work at all for their customers.

Nevertheless, providing the terms of EU legislation regarding buyer's right to a minimum 2-year legal conformity guarantee from the seller, confirmed by AliExpress/Alibaba Singapore Terms and Conditions for platform transactions by EU/EEA/UK Consumers, I deemed it nessary to return the goods at any time within this legitimate warranty period.

(This Terms and Conditions nowdays reads: "Your main EU/EEA/UK statutory rights include, among others, (i) withdrawal rights within 14 days; (ii) minimum 2-year legal conformity guarantee right; and (iii) the right to terminate the contract if the seller fails to deliver the goods within the additional period of time appropriate to the circumstances after the initial delivery term.")

My appeal to AliExpress decision from 01.03.2023 was rejected on 02.03.2023 ("Your appeal request was closed. As per AliExpress policy, you must return the item and fill in the tracking details within the specified time in your request.")

According to track & trace RT106073485NL information, my return package was delivered against receipt to the seller on 16.03.2023.

Further negotiations with the seller regarding the order refund and postal fees compensation, which lasted until 25.03.2023, did not lead to anything, since he/she constantly pretended hearing about my request for the first time and changed his point of view. In the end, the seller informed me that I should deal with my problem by contacting Aliexpress (being perfectly aware that this was technically impossivle). Well, he/she can be understood, because the seller received both my money for the sale and even the goods back.

When I tryed to apply for VAT refund on returned goods via AliExpress bot, my request was a few times rejected since the order was marked as finished.

So, my total damage now is €45,08. And I can't any guarantees that the same won't happen in the future.

Contacting AliExpress and getting any assistance is completely impossible. They do everything they can to avoid contact with customers.

Furthermore, in case of dissatisfaction with AliExpress determination a customer may apply to Hong Kong Arbitration Center (“HKIAC”) for arbitration (AliExpress Transaction Services Agreement for EU consumers, art. 10.3). The only problem is that a minimum fee for such appeal is above €3.000.

So, this is how I understood that the famous AliExpress "buyer protection program" finally turned into a seller/AliExpress protection program, and all attempts by the EU to extend its customer protection rules to Aliexpress trade have, in fact, failed so far.

Hi Case No: [protected] Hi I brought THREE 48V20AH batterys from Amin168888 Store all 3 Batterys have the same order ID: [protected] $268.56 each Battery X3 batterys = $805.68 I have emailed seller 3 times and Seller said because I signed for delivery when battery's arrived. I excepted the order you have to sign before you get the order later when I opened the order looked fine because they were in the same size case in seller ADD. Amin168888 Store said he sorry the battery don't meet my needs and don't want to help. when I went to use battery's they felt very light. I weigh the 3 battery's they weigh only 2.8KG I weigh a 48V20AH battery it weigh over 4KG I weigh my wife 36V10AH battery it weigh 2.8KGI have contacted Amin168888 Store on 2 more times and he dont answer my emails. I have spoke to your representatives 4 times and sent them the photos' of the battery's I weigh but as yet I have had no reply. I have deliberately been sold FAKE 48V10AH battery's NOT 48V20AH battery's THAT I ORDERED. I need your HELP to get my $805.68 refunded as I CAN NOT use 10AH Batterys. I have been buying from Aliexpress for years and never had any trouble but to be deliberately sold wrong Battery's Thank You John

Case No: [protected]

Order No: [protected]

We need the seller to compensate us the price difference. The seller refused to send us the item it was $87.94 when we ordered. Now the item price when up to $180.92. Please credit us back the price difference of $92.98. The item was not sold out. They jack up the price and decided not to send us the item. How can they do that in ALiexpress. I need Aliexpress to look into the problem an issue us the credit of $92.98. Thanks

I buy an invensor. I am not satisfied. I want to send it back but I do not intend to pay the return costs .the invensor fan stays on and does not turn on or off and makes a lot of noise .I cannot use this in my house. also I cannot use led lamps. that is stated in the instructions for use that came together with the invensor. I have contacted the seller but I think he does not intend to give a solution. at no extra cost to me. what do you suggest I can still do .I am very disappointed .I have not ordered any problems, I already have enough of them. sorry but it's true and now i have one more problem

REFERENCE: Aliexpress [protected] - Shengmilo Mx-025 ebike

I purchased a Shengmilo Mx-025 ebike from Aliexpress. At the point of purchase I paid £1123.37.

So in the first few weeks of purchasing, there was issues so I opened a dispute. ThE seller sent replacement parts for faulty parts and i paid 200 pounds for the replacement because i took the parts to a bike store to get it replaced as they refused to send a tutorial video on how to do it. The seller was angry about this however, they reimbursed me my 200 pounds. Also during the dispute, they assured me that there is a warranty for any more faulty parts and it was valid for 6 months (this was in December). I cancelled the dispute and they were happy. In the month of January the brake(which had been replaced once before) failed while i was coming down a slope and i lost control of the bike resulting in slamming myself against a wall. This resulted in a few very minor injuries and a broken Led screen of the bike. The battery however was still functioning. Some days ago (in the month of February) I checked the battery and it wasn’t functioning. I contacted the seller and he put forward a solution “replacement of the battery board which requires me to take apart the battery which puts me at risk of a fire explosion and therefore a safety hazard. I informed the seller about this and there is clearly a warning on the battery that says do not disassemble however the seller said “Yes. Disregard that” which is basically asking me to risk my life. He is offering only to fix a component of the battery that requires me to take it apart. I have referred this to aliexpress on several occasions and they seem to take his side and refuse to understand the risk. They have also refused even with proof to acknowledge that the brakes are faulty. If this doesn’t work, I’ll have to other choice but to contact my solicitor to sue the company for selling products that endanger the life of a consumer and also asking a consumer to risk their life due to their own negligence . I have uploaded videos of the faulty parts and the led screen damaged due to the accident caused by the damage brakes

Please contact me at [protected]@gmail.com as all evidence failed to upload and i can send them via email