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AliExpress Complaints 1802

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T
7:16 am EST

AliExpress Inkerski

Frozen
Order date: Dec 6, 2022
Order ID: 8159220061570356Copy
Order details
The order is frozen due to security reasons. Please wait patiently.
INKERSI Factory Store
INKERSI Laser Rangefinder Color LCD laser Distance Meter 120M 100M 80M 70M 50M Range Finder Digital Angle Ruler Measuring tape
KE120 120M, China
£25.55x1
15 days delivery 15 days delivery

I have paid for and received the above order from INKERSKI. The item is defective and I contacted the seller to report it is defective. I requested a Refund throug Paypal and Inkerski have now frozen the account on this transaction. I am left with a faulty device and less the £25.55. The supplier has been forwarded the video of the faulty device, but no action has been taken to replace the faulty item. I cannot return the item as the cost of a tracked service exceeds the cost of the item.
This is the worst transaction from a Chinese company I have ever made and it will deter me from dealing with incompetent Chinese suppliers again in the future.

Desired outcome: Full refund of the transaction. I will put the faulty device in the waste bin where it belongs.

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10:49 am EST

AliExpress Didn't receive my order and when open dispute disputed refused and finished

I order mobile case from 12/12/2022 and wait my order till now and open dispute to refund money dispute closed and finished no refund I lose my money and didnot recieved anything and order tracking no invalid in oman as shown in picture and seller send to wait as order still in transit more than 2 month waiting order and still in transit

Order id [protected]

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8:26 am EST

AliExpress missing parts

iv still haven't had a resolution to my issue this company despite sending all details of the parts missing keep sending me the wrong parts if anyone here can look into this. as the seller simply just reads the messages and dosent respond so unsure why this is allowed it seems if sellers can just take your funds and not send you the product the order number Order ID:

[protected] if a customer service can chase this up or have a refund im being a buyer on this platfrom for many years but this has made not trust this site any more as seems its far to easy for some sellers to simply take no notice once you have no support from alliexpress but if i carnt get the parts then the product is not fir for its purpose if it cannot be completed

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6:00 am EST

AliExpress My account

Can you please assist I loose all my order info and my status it looks like my am new customer on my profile. I think somebody hack my account because the is a email address : [protected]@fexpost.com that got my info

can you please help and retrieve my account with all my purchase , I also cant see the old and new orders I made

EUGENE MURRAY

VOOR STREET 11 POTCHEFSTROOM

EMAIL: [protected]@telkomsa.net

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11:10 pm EST

AliExpress 300 Pcs Rubber Bands From ZihanZimo Store Order ID [protected]

300 Pcs Colorful Yellow Nature Rubber Bands School Office Home Industrial Ring Elastic Rubber Band Stationery Package Holders From ZihanZimo Store Order ID [protected]

The item was ordered on December 10, 2022 and supposed to arrive around Feb 10, 2023; however I still have not received it. When I made inquiry to the store, I was given a Chinese phone number of a Chinese delivery company to contact with, while I am in Australia.

Desired outcome: The store finds out what is happening and inform me the new estimated arrival date.

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3:59 am EST

AliExpress Wireless ear buds ordered from 3c home store

Dear sir,
I have ordered a pair of wireless ear buds from 3C Home Store via AliExpress.
I have not yet received my order and it can't be tracked down as it is under economy shipping. It only shows delivering and is not delivered yet and it's been more than 80 days since I have ordered the product. Kindly guide me in this regard as to what I can do.

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9:15 am EST
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AliExpress Easttop lucky 13 power bender harmonica

Submitted two separate orders for a PowerBender harmonica at the following web site:

https://www.aliexpress.us/item/3256802641761748.html?spm=a2g0o.order_list.order_list_main.5.375a1802WBiyOa&gatewayAdapt=glo2usa&_randl_shipto=US

For both orders, I received the wrong model harmonica: Bass Blues.

AliExpress refused to acknowledge that they had made these errors and denied my request for a Return & Exchange for the correct product.

Fortunately, I paid using PayPay. So, if AkliExpress remains unresoponsive. I hope to at least get my payment refunded.

My impression is that AliExpress order and dispute processing is entirely automated. As a result, when their ordering system is programmed to order the wrong item, you'll have little hope of resolving the problem using theirlow-IQ AI problem resolutions system. For example, their is no option offered for "Wrong item received". It's a real nightmare dealing with this automated vendor. They are like the vending machine where your ordered item gets stuck no matter how hard you shake it.

Desired outcome: Delivery of ordered productc or complete refund.

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11:48 am EST

AliExpress Missing parts

i have 2 company's who i purchased tecnics lego cars. my wife brought them for a Christmas gift and wanted to surprise me . she had issues from day one from both these sellers. she had a few words with them slightly justified the way these sellers treated this sales. but my wife told me that she had purchased these items and that they were incomplete as at first they were meant to sending the missing parts. after she wasent getting anywere i spoke and took over so i read the messages and i could see why my wife was frustrated , anyway i then informed them that i was now dealing with this issue. despite many many messages im still waiting and m=not Evan knowing if they are sending these parts i she spent nearly £300 and this is not acceptable . i tried to ask AliExpress but they jst waved all favor's to the seller they evan when i opened a dispute first favorer one car to a refund and i return the other then they changed this. so i aggreged to return only for the seller to say few days before they will send parts so i closed case and now they have simply duped me and its being a roller coaster ride. i can not simply allow them to not keep my funds if they don't send the missing parts AliExpress have not helped . infarct AliExpress need to relook at how they manage returns dispute 15 days and then its near impossible to contact them i believe they block you as i have another account and i can contact them so if they allow seller to do this why on earth buy from this site. i would like to know were i stand as to open a legal route weather i take AliExpress to a small claims court or the buyer but will AliExpress give me the company's full details

Desired outcome: i just want a refund i tried to resolve this but nothing but empty lies and promises

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11:38 am EST
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AliExpress Buyer protection is rigged and biased (bad)

I bought a radar sensor for my car. I received it in 12/2022 between Christmas and New Years. It was impossible to have the part installed until the repair shop had their first available appointment on 2023-01-13.

The sensor appeared to be defective/broken, cannot be used, and I wasted 55 EUR on this work.

"Conveniently", the product dispute period had expired almost a week before that. Aliexpress gives a very short dispute period for expensive items, and a lot longer period for cheap trinkets. The seller did not cooperate. Now I'm stuck with a piece of garbage and lost over 200 EUR to this. PayPal is not working either, I will likely avoid using PayPal in the future as well.

Then there's this "return" issue. Their typical solution is "return the item for a refund", but they must know that returning tends to cost more than the item's own price! Return a $50 item, pay $65 for shipping to receive a $50 refund? Absurd.

I will not buy anything worth over 20-30 USD from Aliexpress again. It's too risky, and they don't help at all if there's a problem.

It has happened to me before, in 2020, a $1500 item that was not as described, Aliexpress did not cooperate at all, they sided with the seller, but back then I was able to get it sorted via my credit card company.

Desired outcome: Is it even possible to refund this? At least make the dispute periods unbiased and fair. Right now it's completely rigged and unsafe.

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Update by StargateMax
Feb 06, 2023 11:43 am EST

I forgot to add the Order ID: [protected]

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2:02 am EST
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AliExpress Customer service agents

I have contacted various customer Agents with Aliexpress since Noemember last year. I have screen shot all their replied which either not updated or empty promises. Today 30.1.2023 it take 16 screenshots and now they created an automatically cut me out,

Report ID: [protected]

They claimed delivered and later pressed proved of delivery they even give me a faked Vietnamese number that is not contactable

Some agents keep trying to tell me it was refunded. But why partial refunded. I have not receive the items at all

One Agent even asked me for email but failed to come back to me after 3 weeks. Today I contact again with 4 agents. I even asked to escalated to higher authority and was put to Sabrina. I was not satisfied with her answer and she asked it I wanted to speak to manager. "My answer is someone who really can sloved my problem" They disconnect me

Desired outcome: Proved of DeliveryI have not received anything at all

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Update by Polyshot
Jan 30, 2023 4:23 am EST

ID [protected]

This order as from your record is shipped as one parcel, shown by your department in chinese as delievered. How could you refunded me 2 items and not the other one item.

It either delivered or not deliver. Half delivered ?

Agent give standard format assurance and even asked my my email with a promise to come back to me.

Nothing Happened

today I spoken to 4 agents and asked them to escalate me to higher authority twice. A lady by the name of Sabrina attended to me without knowing the past communication. I had to told her it partially refunded. But why? I inisisted to go higher not just promised as this is the 4th times I raised same issuses.

I was asked to hold on. Less than 1 minutes a message" Because you didn't respond customer service for a long time...system automatically ended the session" that not truth . I screenshot her message asking me to wait a minute and the next moment it was taker over by computer

Also previous Agent give me they claimed to be Vietnam local shipper to contact but the number is not a working number. I repeatdly asked various agent in blak and white to asked shipper to contact my hotel as I don't soeak Vietnamese. No respond to it.

These agents keep sent standard assurances messages and refuse to really look into the matter.

After that I was unable to chat with Agents This is truthly the first class hanky panky

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1:26 pm EST
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AliExpress Order [protected]

order placed on 12,2023,5:31 at LaptopScreenBuy Store

for new screen for HP Probook 430 G2

order id [protected]

Dear Sir/Madam,

Unfortunately, I found the delivery package damaged and the product inside (Laptop Screen for HP Probook 430 g2) broken.

To illustrate this, please visualize the 5 images attached.

Thanking you in anticipation that my complaint will be resolved soon.

Sincerely,

Andre Vlaemynck

email address [protected]@voo.be

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Update by andre_vlaemynck
Feb 06, 2023 9:57 am EST

6 Feb 2023

Dear Sir/Madam,

I allow myself to contact you in order to know the progress of my file.

Thanking you in advance for your cooperation, please accept, Madam, Sir, the expression of my distinguished feelings.

Andre Vlaemynck

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12:00 pm EST

AliExpress über einen Verkäufer

Es handelt sich um diesen fall der Verkäufer sagt wir hätten uns geeinigt das stimmt aber überhaut nicht nachdem ich die Festplatte jetzt schon 6 mal getestet habe und immer wieder zum gleichen Ergebnis gekommen bin die Festplatte geht nicht das habe ich ihm auch geschrieben das ich eine Rückerstattung möchte und er mir einen Retoure schein an meine E-Mail schicken soll wen er so ein schrott verkauft aber er behauptet wir hätten uns geeinigt und schreibt nur hinweise wie ich die Festplatte reparieren soll wen sie den verlauf unserer Unterhaltung gerne möchten kann ich die gerne geben da ist nicht eine Wort von mir wegen einer Einigung ich habe alles Gespeichert

Jürgen Baumgartner

+49 [protected] E-Mail : [protected]@gmail.com

Waldshut, Freiburg, Germany, 79730

Bestellnummer:

[protected]

Bestellung aufgegeben am:

19. Dez 2022

Zahlungsmethode:

PayPal

3C-SSD-Storage Store

12TB Tragbare SSD High-speed-Handy Solid State Drive 500GB/512GB SSD Mobile Festplatten externe Speicher Decives für Laptop

Gold 12TB

€ 26,29x1

Desired outcome: Er kann seine Festplatte gerne wieder haben und er soll mir mein Geld zurück erstatten

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3:31 pm EST
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AliExpress Account still deactivated

I worked with a support person through chat over a week ago and they said that my account would be unlocked. IT ISN't.

Also, I tried using the resolution form on their site to reactive and I still haven't gotten activated.

So, I can browse and put stuff in my cart but I can't check out.

The error message says to log out and back in to re-activate but that doesn't work.

Desired outcome: It would be nice to get an email saying my account is active and I can actually buy something

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12:44 pm EST
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AliExpress i did return the good , the seller did receive it , aliexpress did not refund my money

my name is mr/ Mourad

my email is : [protected]@MSN.COM

TEL : +[protected]

on the 28/10/2022 i ordered a product number ([protected])

it was a suite for christmas i order size medium but the seller sent me a huge size xxx large. i contacted the seller about his mistake he asked me to return it . i asked him for return label he said that there is no return label but he can provide me with a return address , he did write the address through aliexpress chat . idid receive also a confirmation from aliexpress about the return address.

on 21st/11/2022 i went to post office i did post the package with the address provided i had the tracking number i paid £24.00 for the postage . isent all the evidence to seller through aliexpress . i was waiting all this time tracking my order return till when i find out that seller did receive the goods after that i contacted aliexpress asking for my refund they not refunding me

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1:32 am EST
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AliExpress No delivery nor refund made to my orders

I placed 2 phone orders which were as follows

1. with Global 3CDigital store of a phone worth Kshs. 10,035.00 order number [protected] :Mpesa transaction recipt QL3585OTPJ

Date order placed Saturday 03/12/2022 at 09:51AM

2. Good quality recommended store, a phone worth Kshs. 10,970.00 order number [protected]

Mpesa transaction reciept : QL246VQCI6

Date placed Friday 02/12/2022 at 07:46PM

Desired outcome: I am kindly looking forward for a refund of the above transactions to facilitate on placing another order. The above products were not delivered and to my end it shows that I didnt make the payments yet money was deducted from my account

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8:59 am EST
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AliExpress Seller not delivering replacement of damaged goods as he committed to on Oct 30, 2022

Order nr [protected]

Seller Shining lighting house

Date of order: Sept 5, 2022

Delivery of damaged goods: Oct 30, 2022

2 of the glasses were chipped and seller said he would send replacement: “I can send you new glass…” on 2022-10-30. See photo below of this conversation

Updated my message on Jan.3, message has been read by seller but no reply

See photo below of conversation

Please refund order

Thank you

Desired outcome: Total refund order

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2:10 am EST
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AliExpress Refund on product ordered from zwnav (new yingyuan technology, shenzen)

I ordered a Right Hand Drive Carplay Screen from ZWNAV (New Yingyuan Technology, Shenzen) Please see attached screenshot.
The service I received from the chat assistant was wonderful, but they sent me the incorrect item, a Left Hand Drive version of my order.
I paid 30usd import duty on the product and then 65usd to return the product.

They insisted that I use the Post office to return the product, which is going to take up to 5 weeks.
Now this was a mistake made by the company to send me the wrong product, and they expect me to wait 5 or more weeks for them to receive it back to refund me.
I find this very unfair and would like my refund to be processed immediately, I have sent proof of return and am not prepared to wait for them to receive the product back.

I am willing to consider reordering the original product, but I need them to refund me full costs before I do so.
Please could you action this complaint soonest and come to a satisfactory conclusion

Desired outcome: I would like my refund on the price of the item, the import costs and return costs ASAP

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5:10 pm EST

AliExpress Service

I am buy the lamps in Aliexpress website and ordered around Jul2022, and delivery to me around middle of Aug2022, but the lamps was damaged in carrier transportation and I contacted with seller to re-issue another one, however I waiting more than 4 month, and still get the damaged package.

I Asked Aliexpress service, they let me get the damage certificate from shipping agent. I call USPS but they said not recognized that and should the seller send request.

That means they don't want to get refund for me from seller side, I suspect they never want to help me fix the problem, because I pay the whole charge and they don't want to refund

--------------------------------------------------------

Below is the details:

Noticed that you have come to the chat team for several times, I am your dedicated customer service agent to follow up your request.

Regarding your order [protected], I am sorry you claim the lamps are damaged, but it has been over 7 days, and we cannot judge whether the goods are damaged during transportation or the buyer himself.

So please provide the arrival damage certificate issued by the logistics company within 7 days, so that we can provide further assistance.

-------------------------------

Thanks,

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9:06 am EST
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AliExpress The oukitel franchise store 5 months dispute order id: [protected]

SITUATION WITH THE OUKITEL FRANCHISE STORE 5 MONTHS DISPUTE

It was 2 orders : Order ID: [protected] and Order ID: [protected]

The 2 oukitel k7 did have the simtray and the eject mechanism defect and broken .

Folowing the dispute we agreed to repair the Order ID: [protected] and return the Order ID: [protected] and the sller pays the return shipment fee.

The repair for the first order was 66 euros and the seller paid 20 and 30 total 50 euros after a long chats i agreed

For the second phone Order ID: [protected] the seller still refusing to refund the 28,05 euros of the return shipment fee as was decided in the final dispute solution of aliexpress

See Attachments

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7:45 am EST
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AliExpress OUKITEL FRANCHISE STORE Order ID: [protected]

Dear Sir,Madam,

I have been in a chat with the seller (oukitel franchise store)for the last five months to solve a problem of two broken phones Order ID: [protected] in vain .

I sent him more than twenty photos and eight vidoes and still no return shipment fee as was decided by aliexpress final judgment.

Please do have a look at the chat with the seller ,the videos and photos in the attachements below.

Sincerly Yours,

A.Thomas

Desired outcome: refund return shipment fee of 28,05 euros as decided by the final solution of aliexpress for Order ID: [protected]

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About AliExpress

Screenshot AliExpress
AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. It is a subsidiary of Alibaba Group, which is one of the largest e-commerce companies in the world. The platform was launched in 2010 and has since grown to become one of the most popular online shopping destinations for consumers worldwide.

One of the key features of AliExpress is its vast selection of products. The platform offers millions of products from thousands of sellers, covering a wide range of categories such as electronics, fashion, home and garden, beauty and health, and more. This means that consumers can find almost anything they need on the platform, from everyday items to unique and hard-to-find products.

Another advantage of AliExpress is its competitive pricing. The platform is known for offering products at lower prices than traditional retail stores, making it an attractive option for budget-conscious shoppers. Additionally, AliExpress often runs promotions and discounts, further lowering the cost of products.

AliExpress also offers a secure and convenient shopping experience. The platform has a buyer protection program that ensures that consumers receive their orders on time and in good condition. If there are any issues with the order, such as damaged or incorrect items, AliExpress offers a refund or replacement policy to ensure customer satisfaction.

In terms of payment options, AliExpress accepts a variety of payment methods, including credit cards, PayPal, and AliExpress Wallet. This makes it easy for consumers to make purchases using their preferred payment method.

Overall, AliExpress is a reliable and convenient online shopping platform that offers a vast selection of products at competitive prices. Its buyer protection program and flexible payment options make it a popular choice for consumers worldwide.
How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

Overview of AliExpress complaint handling

AliExpress reviews first appeared on Complaints Board on Nov 17, 2010. The latest review Getting no refund on a 410160-1 PIRANHAMAX $ was posted on Aug 4, 2024. The latest complaint Knitting yarn at the store linktheworld - order disappeared was resolved on Nov 21, 2022. AliExpress has an average consumer rating of 1 stars from 1822 reviews. AliExpress has resolved 38 complaints.
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  1. AliExpress Contacts

  2. AliExpress phone numbers
    +86 571 8812 6600
    +86 571 8812 6600
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    +1 (408) 748-1200
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    USA
  3. AliExpress emails
  4. AliExpress address
    № 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
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    Nov 10, 2024
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