Amazon
Reviews and Complaints

Hi, I am a long standing customer of Amazon - I have a Kindle, an Alexa, I am subscribed to Amazon Music and I subscribe to Amazon Prime. I purchase a great deal from Amazon and have been very happy with the service. I live in the UK but when visiting the USA in 2018, my daughter who lives in California introduced me to how useful Amazon Prime was. She showed it to me on my tablet and when I returned home after my vacation, I happily subscribed to Amazon Prime UK. I am very pleased with the service that I have received since. However, recently I was horrified to find that I was also subscribing to Amazon Prime in the US at the same time as I was subscribed to Amazon Prime in the UK from 2018 and I do not know how this happened. I have been to my credit card provider and they say, although I live in the UK, I have been paying duplicate payments to Amazon Prime in the US for 2018, 2019, 2020 & 2021. The amounts respectively are $99, $119, $119 and $119 which were all totally unnecessary. I was so stressed by this and contacted Amazon.com on 30 August 2021 through chat. This resulted in a refund of payment for this April which I was grateful for i.e. the last $119 of the payments specified above. They said that was all they had the power to do so I had to make this approach to you. Can you please help me withis money which was drawn from my account unnecessarily and I can only think, by accident? I am a pensioner and had not kept check on this and am distraught that so much money was being deducted twice for the one service. Thank you, Tony Murphy
email: [protected]@yahoo.co.uk

I recently tried to sell again via Amazon and found out my Selling account got blocked. I spend a few days contacting chat/seller support/customer support etc. and ended up in an endless loop of people all following script but no one really able of actually reading/listening to the problem I described, probably because it did not fit the script. If this is why you are working with people, you might as well replace them by robots. Please train them to think for themselves, speak up, team up and listen to what a customer tries to tell! and pay them accordingly. I really am utterly disappointed in Amazon at this stage.

Here is my issue
...
I sent an e-mail, quoting:

" I have already an old amazon account
-WITH credit card
-WITH buyer account
-HAD seller account, which you closed due to inactivity.
I can not reactivate this seller account myself and when I try to make a seller account via this page, I am instructed to make a new account because THIS one has in the past been closed by you due to inactivity
so...
I make a new account
same Name, adres, birthday, passport, banknumber
but NEW e-mailadress: [protected] (because your system does not accept the previous e-mailadress of course...)
when I try to enter my credit card, which is of course the same credit card as the one linked to my other account, the process gets stuck: The system does not accept this.
Simply said: I can not make another account. You have to deblock te seller-part on my account.
I did not misbehave or anything then, just was too long inactive as seller.
Please do so and all will be fixed."

... They now sent me a messege via e-mail :
quoting:

" Hello from Amazon Selling Partner Support,
We received your request to close your account. Your account is currently in an inactive status and no further subscription fees will be charged to your account. If you take no further action on your account, it will remain inactive.
If you wish to appeal the deactivation of your account, you may do so via https://sellercentral.amazon.com/performance/dashboard. (...etc")

Great, but the seller part of the account has not been restored.
So I still can not sell
Seems I explicitly also have to ask to restore this one to...

So PLEASE

CAN ANYONE RESTORE THE SELLER PART ON THIS ACCOUNT
because I can not make a new accout, because I just have one name, one adress, one credit card, and one bank-account...
...
I then got an e-mail back

We have set up a special service for our sellers that you can access through our seller Help pages or directly via the following link.
https://sellercentral.amazon.nl/gp/contact-us/contact-amazon-form.html

You can use the following link to contact seller service if you do not have access to Seller Central.
https://sellercentral-europe.amazon.com/gp/help/contact.html?language=nl_NL

You'll also find many answers on the following Help pages.
https://sellercentral.amazon.nl/gp/help/home.html

Please save this e-mail or the links so that you can contact the seller service directly in the future.

Our seller service will be glad to assist you!
...
Which is bloody useless since I can not log in to that page (again: when I do I get the notifcation " Not Authorized, We noticed that it's been a while since you've had any transactions on your Amazon seller account associated with this email address. Because of the inactivity, we have closed this seller account.Your buyer account is not affected.We appreciate that you chose Amazon as a selling channel, and we'd be delighted to see you return. When you're ready, simply register a new account. Thank you, Amazon Seller Performance

...

Today I spoke again to an employee via chat; hereby the conversation (fist part with an really annoying and bad functioning chatbot
...:
Messaging Assistant | Customer Service
Hi, thanks for contacting Amazon. I'm Amazon's chat helper.
I'm here to answer your questions & get the right person to help you out.
As I send you messages, you can select a button to reply. Give it a try.
12:41
Got it
12:41
Messaging Assistant | Customer Service
OK
So, what can I help you with?
12:41
Managing my payment, Prime, or account
12:41
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
12:42
Something else
12:42
Messaging Assistant | Customer Service
Type a little about what you'd like help with so I can get you to the right place.
12:42
I want to reactivate my selling account
12:42
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
12:42
Something else
12:42
Messaging Assistant | Customer Service
Type a little about what you'd like help with so I can get you to the right place.
12:42
I want to speak to someone
12:42
Messaging Assistant | Customer Service
Once we get your phone number, we'll give you a call.
12:42
OK, I'll enter my number
12:43
Messaging Assistant | Customer Service
Thanks for using Amazon!
12:43
Messaging Assistant has left. Thanks for contacting Amazon!
Messaging Assistant | Customer Service
Hi! It's Amazon's messaging assistant again.
So, what can I help you with?
11:45
Managing my payment, Prime, or account
11:45
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
11:46
Something else
11:46
Messaging Assistant | Customer Service
Type a little about what you'd like help with so I can get you to the right place.
11:46
want to end amazon account
11:46
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
11:46
Something else
11:46
Messaging Assistant | Customer Service
Type a little about what you'd like help with so I can get you to the right place.
11:46
end my account
11:46
Messaging Assistant | Customer Service
Sure, let me know which of these things you need help with.
11:46
Need a Customer Service Associate
11:46
Messaging Assistant | Customer Service
Ok, you can chat with an associate now or request a call back.
You can also go to your Customer Service hub to fix most things or to search help pages. What do you prefer?
11:46
Chat with an associate now
11:46
Messaging Assistant | Customer Service
If you have details you think would help the associate, type them here.
An associate will join the chat.
11:46
I want to end my account now
11:46
S
S. has joined & will be ready to chat in just a minute.
Customer Service
Hey, S. here to make your day better.​
S
11:47
Hi S. :-)
I have been a few days chatting over and over about my account and it seems it is an insolvable problem:
11:47
Customer Service
Could you please elaborate the issue?
S
11:48
My last emailcorrespondence was this:
In short:I've been trying to contact the US helpdesk about a very simple problem, which seems to be beyond their grasp, but prohibits me in any way possible to sell via Amazon, whilst I have no bad track record. Here is the problem: I sent them an e-mail, quoting: " I have already an old amazon account -WITH credit card -WITH buyer account -HAD seller account, which you closed due to inactivity. I can not reactivate this seller account myself and when I try to make a seller account via this page, I am instructed to make a new account because THIS one has in the past been closed by you due to inactivity so... I make a new account same Name, adres, birthday, passport, banknumber but NEW e-mailadress: [protected] (because your system does not accept the previous e-mailadress of course...) when I try to enter my credit card, which is of course the same credit card as the one linked to my other account, the process gets stuck: The system does not accept this. Simply said: I can not make another account. You have to deblock te seller-part on my account. I did not misbehave or anything then, just was too long inactive as seller. Please do so and all will be fixed." ... They now sent me a messege via e-mail : quoting: " Hello from Amazon Selling Partner Support, We received your request to close your account. Your account is currently in an inactive status and no further subscription fees will be charged to your account. If you take no further action on your account, it will remain inactive. If you wish to appeal the deactivation of your account, you may do so via https://sellercentral.amazon.com/performance/dashboard. (...etc") Great, but the seller part of the account has not been restored. So I still can not sell Seems I explicitly also have to ask to restore this one to... So PLEASE CAN ANYONE RESTORE THE SELLER PART ON THIS ACCOUNT because I can not make a new accout, because I just have one name, one adress, one credit card, and one bank-account...
Seems there is no way of simply restoring the seller account on my account (the one I am chatting with you now)
and the one that exists for many years and has a long history with credit card, neat payments, etc. only a seller account that has been unused for a while and for that reason been deactivated by you
11:52
K
K. has joined & will be ready to chat in just a minute.
K. | Customer Service
Hello ! This is K. from the other side of the screen to help you today. Nice to meet you :) Hope you are doing good !
K
11:53
I now want to sell a whole lot of books, since I am clearing up my private library (about 200 books), and want to do so on Amazon as a private seller.
Hi :-)
11:53
K. | Customer Service
I understand your concern that you wanted to set up a seller account with amazon
K
11:53
Problem is so far nobody seems to understand the issue I described
Yes. But I cant]
11:54
K. | Customer Service
Please do not worry.
K
11:54
see previous text
11:54
K.| Customer Service
A member of Seller Support will need to help you with this; however, they don't have chat support. They can be reached from your Seller account here: https://sellercentral.amazon.com/cu/contact-us?ref_=id_contactus_shel_xx
K
11:55
That is why I was desperate and thought the only option was to end my whole account as well..
11:55
K. | Customer Service
You can e-mail them using this link and they will help you with the steps
K
11:55
I get this:
11:55
K. | Customer Service
If you are having login difficulties, please see the below help page: https://sellercentral.amazon.com/gp/help/external/login-help.html You can also contact Seller Support directly without logging in here: https://sellercentral.amazon.com/cu/help/contact-us
K
11:55
Not Authorized We noticed that it's been a while since you've had any transactions on your Amazon seller account associated with this email address. Because of the inactivity, we have closed this seller account. Your buyer account is not affected. We appreciate that you chose Amazon as a selling channel, and we'd be delighted to see you return. When you're ready, simply register a new account. Thank you, Amazon Seller Performance
11:55
K. | Customer Service
Thank you for the information.
K
11:55
I already did, that is where I got stranded before.. see previous text, ...
11:56
K.| Customer Service
You can again contact them without logging into it and report this as they are separate team and only they will be able to help you with this
K
11:56
Both links you gave, give the same result:
so if you have a contact link that works?
11:57
K. | Customer Service
You can also visit Seller Central's Help pages to learn more: https://services.amazon.com/
THese are the links to contact them
I request you to again e-mail them and report the issue and they will get back to you with the details
K
11:59
Nope. I am moving in circles. Everybody just follows scripts like robots. Please end my account now.
It is the only option so it seems.
11:59
K.| Customer Service
I am sorry you feel that way but this is the feasible solution from my end
K
12:00
As I said before. Tried it all.. If you at your side close an seller account and one person has just one adress and one vise and one e-mail, there is no way to start an second seller account. I am sorry that no one want to listen to me when I try to explain that to anyone
So the only option then seems to be to delete my account completely. Please do so. I will make a new account later.
12:03
...
As you understand by now I am really angry. Just because no one seems to be able to step outside their loop and actually LISTEN. I have the feeling i have a conversation with my coffeemachine, but at least that thing is providing met with a desired product.

So PLEASE not only FIX my problem but also DO something about the issue behind this workflow/state of mind. I DO not want to get stranded in a swamp of numb flowchart following zombies when I have an issue, and I do think there are a lot more of me.

Some time ago after being an Amazon customer for several years with no problems I had to change my E-Mail address. After that every time I tried to access my account I ran into the request to "type in what I see in the code box". I did that, I called, with no real help. One Amazon employee I spoke to asked me a bunch of questions I answered but he seemed suspicious that I was who I said I was. I gave up trying to order anything for about a year but on a whim I tried again and after running the gauntlet I was finally successful in getting on an account using both my new E-maIL and my new password. I just recently ordered some 675 hearing aid batteries that are on their way but today when I went online to see when I would get them I ran into the same old block. I typed in my E-mail( which has been working) and my password but Amazon is recycling me through the same frustrating routine. I follow the directions, type in my password use my E-mail, and type in the code( type what you see ect.) and it just loops me back to the same request over and over again. I would like to do business with Amazon as I did for about 5 years before all this happened but it isn't working so after receiving this last order, it indeed will probably be my last order sorry to say. It's sad that simply using an Amazon account has become so problematic and complex. Regards, Mr. J. Molloy.

I previously sent to you the wrong company name. The company was supposed to be chinatera limited. Date ordered was 12 august bn5110647818
Usd $18.97 I ordered two different bags but received two the same. The one I wanted was item number kfymhbd210724_[protected]_01 I received 2 mickey mouse bags instead. I hope I haven't put you to so much trouble. I have trouble remembering what came from where.

We get charged 12.99 every month and we don't have any Amazon accounts

On 8/28/21, your delivery driver, Martin A Warren, hit and uprooted my tree which caused damage to my drive. He was trying to turn his vehicle around at the end of the road, backing up into my tree twice.

Vin # 1FTBR3X83MKA46170, Oregon license plate T622002.

The damage will need to be repaired. I am requesting $200. 00 for the repair and replacement of the tree.

my buying privileges was suspended due to issues with missing and return items. My
goal is to provide a completely accurate condition and description for all listings. I have constantly victim of FedEx driver stealing and damaging boxes (for example he temper my package on12, 13, 14 of July), for 2 year and half, I have contacted amazon customer support numerous times about this FedEx driver opening and taking my order. Also I contacting FedEx itself. and got the police report for every damage and missing box and also offer the amazon with video surveillance. The customer service told me to send damaged items back and they will refund or replace it. On July 18, I was hospitalized because of my sickle cell. On that day I received an email from an Account Specialist stating about an excessive return, I was not able to contact you and let you know about what customer service told me to do.

I have been letting the police department know, 2 most recent example this year is officer / SOLIS, D. / #33695 /2021-BCSO-008158 and officer/teller/#4204/2021-bcso-014788. and they have enough documents to make the arrest of FedEx driver.
After appealing my suspension for returns, I was notified on Wednesday, August 18, that my account has been restored by Amazon Customer Service and that I would resume my membership by using amazon lockers. My only activity between August 18 to August 20 was requesting that Customer Service provide me the details with using the Amazon lockers for future purchases. Then on Friday, August 20, I was notified that my account has been suspended again. During that time, I have not made any purchases nor returned any items. I have been on the phone with Customer Service twice since this most recent suspension trying to resolve the issue to no avail.

Driver drove at excessive speed down a private drive. I tried flagging him down as he left and I was ignored. There was a delivery today at either 61 or 63 brindletown rd new egypt.
Driver was an [censored]. Next time I will damage the truck. Maybe with a brick. Slow the f down. 10 mph. It would take another 30 seconds to be safe. There are also children that live on this easement.
This has not been the first time. Just so you know, that's why I stopped ordering anything from you.
Fix this or it will get ugly

On 8/21/21 I placed an order for a few items, I received a notice on 8/23/21 that the dog rawhide twist chick wrap was delivered, I ordered 2 at 19.99 each. I was notified that they were left in the mail room of my apartment building, I went down to the mailroom, and they were not there. I have made several attempts to get the item redelivered or get a refund, but Amazon is not cooperating. I have 6 calls, and they sent an electronic incident report for me to fill out, however it does not allow for editing. They are stonewalling me and I am fed up

I ordered 2 different prints on bags and got a Mickey Mouse bag and other was Chicken bag.

DIANE WRIGHT
5:28 PM (15 minutes ago)
to crs-replies, cfletcher, A24PZ68MGUMXOL

I need your help. My delivery today was not delivered to my apartment. The truck driver states that it was delivered to my mailroom. This is an apartment building with 75 units and we do not have a mailroom. Here are my ORDER.
If the driver can't deliver to my apartment today, then please issue me a refund. As a Prime Member I love the item and the prices. This is why I shop at least three times a week. I had an order yesterday and the driver placed my package in front of my door, which was wonderful. Please help me, I am a disabled senior citizen with total knee replacements and I can't go looking around this huge building looking from my packages. HELP! Thank you.
DIANE R. WRIGHT

ORDER # [protected]
ORDER # [protected] # [protected] # [protected]

DIANE WRIGHT
Mon, Aug 16, 2:44 PM (9 days ago)
to ajassy, cfletcher

She, Dottie K. In your Logistic Department was lazy, did not try to help me with my refunds. She told me that I have to wait 24 hours or I should go downstairs and look for my packages. I told her that I had two total knee replacements. I should not have to search for my package. In special instructions, it states that all of my packages must be delivered to my apt door. She did not handle this situation correctly. She was uncaring about this problem. I ask her for a manager and she stated that she was the highest person there. This service was unacceptable. This service was HORRIBLE! She should not be allowed to work in this area because she is not trained to handle these cases. As a prime member, I should have received better treatment.

I need your help!
Thank you
Diane Wright
79 Claudia Drive, apt 455
West Haven, CT 06516
[protected]
--
DIANE R. WRIGHT
A Message from Amazon.com Consumer Resolutions Support Team
Amazon Prime Store Card

Amazon.com
Mon, Aug 16, 8:44 PM (9 days ago)
Dear Diane, This is Teo of Amazon.com's Leadership team. I'm sorry to learn of your recent customer service experience when you contacted Amazon earlier today a

DIANE WRIGHT
Wed, Aug 18, 6:04 PM (7 days ago)
Hi Ted, I need your help. My delivery today was not delivered to my apartment. The truck drive states that it was delivered to my mailroom. This is an apartment

DIANE WRIGHT
12:55 AM (16 hours ago)
to crs-replies+A24PZ68MGUMXOL
-
DIANE R. WRIGHT
DIANE WRIGHT
Mon, May 3, 8:00 PM
Hello, My name is Diane R. Wright, [protected]@gmail.com, 79 Claudia Dr. apt 455, West Haven, CT [protected] I have called and complained numerous t

DIANE WRIGHT
Thu, May 27, 12:03 AM
Thank you for responding to my email so quickly. Carol Fletcher from Amazon called me and I explained what has been going on for over three years. Carol asked m

DIANE WRIGHT
Tue, Jul 27, 5:06 PM
to ajassy, cfletcher
--
DIANE R. WRIGHT

Hello,
My name is ANNE Kececi and I have an amazon account listed with my gmail: anne.[protected]@gmail.com. This account was made while I was in Turkey and 3 weeks ago I moved back to the USA. I even was an amazon prime member for a while. But I can not sign back into my account. I provided my old phone number and verified the credit card with mailing address but there were some security questions that I could not answer so I was refused access to my account. My father (John Roberts - Port Royal. SC) loves amazon and is a prime member. Unless you find a way to get me back into my account with this email, I will refuse any gifts from amazon and I will smear your name in as many ways possible in social media. I will promote walmart even though I hate what their company stands for.

When i make a purchase, I print out a bill that shows the total amount. Then Amazon authorizes the card for that amount. Then they bill the same card individually for the items. If ever they could make it more difficult to reconcile, perhaps they should print the invoices in chinese...It takes an hour to reconcile one purchase from these idiots. You have to guess which invoices go with the original invoice and add them up to make sure. God forbid if you made more than one purchase within a few days of each other, sometimes it take seven days for them to hit all the charges... Nice for one stop shopping but I am done with the headache. zero stars for a billion dollar corporation that cant figure out that businesses use quick books.

I don't want any purchase online, any want appear in my account are unauthorized using my Master Card endings …, , , , , , , 3745 are fraudulent, the only business I have with Amazon.com is Prime video and I'll use another card I had several unauthorized shopping on line, actually I never did any shopping on line, please stop any shopping on line I never authorized not one, I hope don't see any shopping charge in my account

On August 8th I've bought a MacBook Air ($1, 099.99) within tax-free holiday days (from July 31st through August 9th in Florida). During purchase conclusion, the total amount to be paid of $1, 106.99 was properly calculated (taxes applied only over the amount that exceeds the first $1, 000 as determined by the tax-free holiday rules, which means $6.99 taxes = 7% over $99.99). 

Nevertheless, when the invoice was generated I was charged $1, 176.99 ($76.00 taxes that were, therefore, applied to the entire purchase amount, without any tax exemption).

Since then, I've been in contact with Amazon Customer Service requesting a tax refund (to comply with the tax-free holiday).

On August 13th I've received the following feedback: I'm sorry; your order for 2020 Apple MacBook Air Laptop doesn't qualify for the Florida Sales Tax Holiday because the item's price is greater than $1, 000.00. This Sales Tax Holiday is only for qualifying 2020 Apple MacBook Air Laptop priced at $1, 000.00.

Please refer to the following link for more information: http://floridarevenue.com/backtoschool/Pages/default.aspx

In the same day, I've replied that "The information provided that the item purchased was not eligible to the tax-free policy is not correct. As it can be seen in the link you provided,"the first $1, 000 of the sales price of personal computers and related accessories purchased for noncommercial home or personal use are exempt from sales tax". This means I should be only taxed over $99.99 (1099, 99 - first 1, 000 that is tax-free)."

No response was given. I've called them over 7 times placing claims, without a proper response. Today I only got a generic e-mail stating the following:

I'm sorry, but I wasn't able to determine exactly what kind of help you need from your previous correspondence. Most questions are answered in Your Account (https://www.amazon.com/your-account) or in our Help pages, https://www.amazon.com/help. 

This is absurd and really abusive. It's unbelievable that such a big company can't just follow what is determined by tax authorities.

I have noticed that whenever I order products from Amazon as a prime member. I receive an email giving me the date of the shipping of the products being delivered. Then a day later, I get another email saying it will be delivered a day later then the first email says. That is deceitful! Now I must stop the driver from dropping off the delivery at my door. Ridiculous! If the product will not be delivered as it says in the first email then say so. Do not wait and lie by sending an email telling me the product is now being delivered a day later? UN ACCEPTABLE! I could go to a store in person to get what I needed if in the first place you would make me wait 2 days. Thanks!

On 7/1, 7/3, 7/17, 7/16, 8/3, and 8/8, for $13.87 each. These six charges was to my card and I did not authorize this. I want to cancel what ever this is and get a refund. I do not authorize anything like this.

The help deleted the order of my iPhone XR, I could not find it nor the associates could not find it, I am pretty sure someone from a different country deleted it!
I am a disabled veteran, I am quite upset with all of their services.!
And they only sent me the 128 GB, instead of the 512 GB
The bottom left and right is cracked. They put out false advertisement! The workers were trying to help yet did not help, because an associate deleted the iPhone XR on my order, which they could jot even find it, I believe it is someone from a different country!

My box was left at the curb in the pouring rain all day today. The exterior box was disintegrated, the interior box ruined as well. The contents were all wet, including a dipping wet and soggy user manual. I can't comment on the quality of the wet items received, but I can say that Amazon shipping sucks. I saw it was raining hard today, so I put on a hat before leaving for work. How can Amazon put a rocket into space but can't deliver a package to my front door, or at least put the box in a plastic bag or a rainy day? Am I asking for too much?

Hi

I hope you can sort this out for me I ordered a watch and got the wrong one sent it back now they say they are going to charge me for a watch I do not have and sent the wrong one back as advised by Amazon staff member TO RETURN THE WRONG WATCH and the watch I sent in they cannot return back to me.

so now they are going to charge me for something I do not have.